Hi everyone, I just ordered my Note 3 this morning California time at 8:00am through calling AT&T because they had to do exceptional upgrade on my line and they are sending it overnight so I should receive it by 8pm 10/5/13 per ATT rep. Anyways, attached is the pic from this morning, as of 15 mins ago under 'Shipping Date' is now 10/4/13, shipped by UPS but no tracking # yet. I just checked the other email confirmation they sent me and I notice it's the wrong color! Apparently ATT rep ordered the black one, but I want the white phone. the 2nd pic shows item #6159A which equals to the black one after I googled it.
Has anyone gone through this problem? Anybody ordered wrong color and went to corporate store to exchange? Please help a newbie and i'm so sorry if i'm posting at the wrong thread.
merrah89 said:
Hi everyone, I just ordered my Note 3 this morning California time at 8:00am through calling AT&T because they had to do exceptional upgrade on my line and they are sending it overnight so I should receive it by 8pm 10/5/13 per ATT rep. Anyways, attached is the pic from this morning, as of 15 mins ago under 'Shipping Date' is now 10/4/13, shipped by UPS but no tracking # yet. I just checked the other email confirmation they sent me and I notice it's the wrong color! Apparently ATT rep ordered the black one, but I want the white phone. the 2nd pic shows item #6159A which equals to the black one after I googled it.
Has anyone gone through this problem? Anybody ordered wrong color and went to corporate store to exchange? Please help a newbie and i'm so sorry if i'm posting at the wrong thread.
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don't open the box and you can exchange it without the $35 restocking fee... you needed item 6171A for white
delete
I've had problems returning an "online" item to a store before so I would call AT&T support first and have them call the store and speak to the manager first to verify it so there's no headaches.
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mazdamiata210 said:
I've had problems returning an "online" item to a store before so I would call AT&T support first and have them call the store and speak to the manager first to verify it so there's no headaches.
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The Corp stores are their own entity, so the CSR carries no weight with them. I honestly doubt they would even go as for as to call. Have them note your account, and surely the local store will do an exchange for an unopened item. Good luck to the Op.
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Thank you everyone!
I called AT&T noted that they ordered the wrong color and I can just come into AT&T store and switch it.
Waiting for my phone to get here this week and hopefully the corporate store won't give me hard time
Thank you again! :good: :highfive:
americasteam said:
The Corp stores are their own entity, so the CSR carries no weight with them. I honestly doubt they would even go as for as to call. Have them note your account, and surely the local store will do an exchange for an unopened item. Good luck to the Op.
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I had this happen when I wanted to upgrade a week early. They called the store and told the manager while I was there.
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mazdamiata210 said:
I had this happen when I wanted to upgrade a week early. They called the store and told the manager while I was there.
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Really. May use that next time if needed. Thanks for the info.
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Related
Anyone know if this is available for employees or when it will be? I am on a SWAC account? Thanks
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Not one employee in the house?
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D
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I got mine for free through HTC's Champions program. 250 deposit that they refund part of when you send your qualifying device back to htc. I'm lucky enough to have a Note II that is offering a full deposit refund :good: The downside of this program is I have to wait 2 weeks for them to ship it out to my store Not sure if the program applies to sprint corporate though I'm a 3rd party store.
Darkendvoid88 said:
I got mine for free through HTC's Champions program. 250 deposit that they refund part of when you send your qualifying device back to htc. I'm lucky enough to have a Note II that is offering a full deposit refund :good: The downside of this program is I have to wait 2 weeks for them to ship it out to my store Not sure if the program applies to sprint corporate though I'm a 3rd party store.
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Htc champions is for preferred retailers only
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Att seems to be shipping in a few weeks from what my ram has told me.
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adrianr514 said:
Htc champions is for preferred retailers only
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It would appear this is the case, on the site they specifically sate "does not apply to corporate" and only list Preferred/Platinum dealers on the approved dealer list.
So, can employees buy it? Not some HTC program. I mean is it available for employees of Sprint to purchase from our company on our computer at work.
I am only asking because I live on the far side of town from the employee store. I would hate to make the trip for no reason.
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No not yet. They put it up through there site to get people to trade in there galaxy s3 straight up (htc rep said it was aimed at the s3)
It might be a little while inventory is strained and still no black available. But on a positive note they have been quicker with employee availability minus the iPhone
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I saw signage for HTC Champions at the Radioshack where I work... There are Radioshack everywhere. See if you can do it there.
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thronnos said:
I saw signage for HTC Champions at the Radioshack where I work... There are Radioshack everywhere. See if you can do it there.
Shifted from the bottom of the rabbit hole
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Its only through there site you pay them 250 for the phone they send it, you send yours in and they cut you a check for it
Update on availability I'm the advocate at my store and my phone had to be returned to inventory cause of constraints so.... Expect even longer of a wait
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Can employees buy it now? I know it had only been a week but the S4 came out so I didn't know if that changed things.
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kc_exactly said:
Can employees buy it now? I know it had only been a week but the S4 came out so I didn't know if that changed things.
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hey KC employee here, cannot purchase the One yet, i hate waiting so i bought it outright from Best Buy, will post again when i see its available
so even if i provide the device i cant activate it on my dealer line?
LymeWire said:
hey KC employee here, cannot purchase the One yet, i hate waiting so i bought it outright from Best Buy, will post again when i see its available
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....
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LymeWire said:
hey KC employee here, cannot purchase the One yet, i hate waiting so i bought it outright from Best Buy, will post again when i see its available
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criptix said:
That's what I did.....
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My understanding is (got this confirmed by corporate when trying to get iPhone 5) that even if you buy the handset full price even if directly from manufacturer, you cannot activate it on an employee account or you risk getting on corrective action up to termination. This was huge deal when the EVO 4G came out. A manager in my district almost got fired for this...
Wait until sprint sprint sends communication to employees that you can buy it for swac accounts. Just my .02 cents
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eurominican said:
My understanding is (got this confirmed by corporate when trying to get iPhone 5) that even if you buy the handset full price even if directly from manufacturer, you cannot activate it on an employee account or you risk getting on corrective action up to termination. This was huge deal when the EVO 4G came out. A manager in my district almost got fired for this...
Wait until sprint sprint sends communication to employees that you can buy it for swac accounts. Just my .02 cents
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haha hope thats not true bc ive done it for the epic 4g touch, the galaxy nexus, the evo lte and now the htc one
xanmanz31 said:
so even if i provide the device i cant activate it on my dealer line?
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I had no problem activating mine on a sero plan through sprint's online chat. Idk how sprint corporate works but I dont see why it would be an issue.
I don't think that is true. I have bought numerous devices and activated them before they were available to employees.
BTW, any word on if this is available yet?
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I've anxiously awaiting the nexus 6 on verizon. I'm a little worried, as I have contacted Verizon twice and they have no record of them opening up the pre orders tomorrow. Both reps checked everything they have and don't show it at all. Is it going to be available on contract for verizon? Will it be available for pre order?
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Well they got the Turbo announcement out of the way, nothing holding them back now. Im going to just get it off the play store tomorrow though, Im not going to wait for them!
im gonna order off the play store tomorrow too, hopefully Verizon does not screw us and try to fight there activation
GHII said:
Well they got the Turbo announcement out of the way, nothing holding them back now. Im going to just get it off the play store tomorrow though, Im not going to wait for them!
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forsaken82 said:
im gonna order off the play store tomorrow too, hopefully Verizon does not screw us and try to fight there activation
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If you order off the play store, you have to pay full price right?
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yes you do, i still have unlimited data so i don't want to sign another contract
celyko said:
If you order off the play store, you have to pay full price right?
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For my company I am the VZW authorizer for our account and business\enterprise support have not been able to tell me if can pre-order until last night. My rep emailed me saying that Friday I can pre-order...
There are so many answer out there who knows... I sent my new unopened box of the Samsung Note 4 back to their return center in TX yesterday so I am hoping that they have it all processed and in the system so I can get that line to show the upgrade again for the re-order...otherwise I have to wait next week.
Never had a Nexus look forward to it really enjoyed the Note line but if they will not get anymore root (maybe late) no roms no sell for me...at least my Note 3 has SS installed for the custom rom.
will verizon be able to sell the 64gb version?
I decided to just buy it from Motorola using their credit. Now the question is when will Motorola sell it on their site? !?!
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celyko said:
I decided to just buy it from Motorola using their credit. Now the question is when will Motorola sell it on their site? !?!
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That is the question. I want to use my moto credit also. I haven't seen any confirmation anywhere that Motorola will be selling it.
Mayze23 said:
That is the question. I want to use my moto credit also. I haven't seen any confirmation anywhere that Motorola will be selling it.
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On the Motorola website for the N6, it does say they will be selling it off contract in November, but no matter how many times I ask they don't know any more. :/
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parcou said:
For my company I am the VZW authorizer for our account and business\enterprise support have not been able to tell me if can pre-order until last night. My rep emailed me saying that Friday I can pre-order...
There are so many answer out there who knows... I sent my new unopened box of the Samsung Note 4 back to their return center in TX yesterday so I am hoping that they have it all processed and in the system so I can get that line to show the upgrade again for the re-order...otherwise I have to wait next week.
Never had a Nexus look forward to it really enjoyed the Note line but if they will not get anymore root (maybe late) no roms no sell for me...at least my Note 3 has SS installed for the custom rom.
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You should recontact them and see what they are saying now.
My brick and mortar t-mobile store just told me it was launching the 18th. He sounded very confident. What happened to the 12th. Or is this just my local store. Kansas city, mo
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ggreenwood334 said:
My brick and mortar store just told me it was launching the 18th. What happened to the 12th. Or is this just my local store. Kansas city, mo
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Which store?
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The one in liberty
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ggreenwood334 said:
The one in liberty
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What store? Att, best buy??
T mobile.
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T mobile. Can't believe I forgot that. Lol
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Pretty sure the sprint rep meant Nov.15 for sprint
Maybe they will take pre orders on the 12th. Maybe that's where thatcrumor came from. It just doesnt make sense that google play store pre orders aren't here until around the 21st.
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xx8todiefor6xx said:
Pretty sure the sprint rep meant Nov.15 for sprint
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Sprint launches phones on Saturdays?
Store reps are some cheaply paid people. What can they know about corporate stuff.
PaisanNYC said:
Sprint launches phones on Saturdays?
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Yeah that thru me off to. Waiting on reply from them on twitter? Will report back
oneplus said:
Store reps are some cheaply paid people. What can they know about corporate stuff.
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True. Maybe he doesn't want it to busy on the 12th. Lol
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It is also possible that the rep knows when they are getting shipment. Not all of the T-Mobile stores are getting stock on the 12th. Some may get it in the evening. Some may get it day(s) later. Even with some of the recent launches, like the Note 4 some stores didn't have stock in the morning they got their shipment that evening.
source
coming from someone who works in merchandising... I would be amazed if corporate even knew what corporate was doing. Lol
cupfulloflol said:
It is also possible that the rep knows when they are getting shipment. Not all of the T-Mobile stores are getting stock on the 12th. Some may get it in the evening. Some may get it day(s) later. Even with some of the recent launches, like the Note 4 some stores didn't have stock in the morning they got their shipment that evening.
source
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That was my first thought. He just sounded confident it was LAUNCHING the 18th. It's not the biggest T-Mobile store. But its a newer one. I'm still shooting for Wednesday. My phone case will be here tomorrow. Google may be telling them when they go on sale. So they may have no idea. But chances are. They will try to sell me a Samsung when I walk in.
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ggreenwood334 said:
That was my first thought. He just sounded confident it was LAUNCHING the 18th. It's not the biggest T-Mobile store. But its a newer one. I'm still shooting for Wednesday. My phone case will be here tomorrow. Google may be telling them when they go on sale. So they may have no idea. But chances are. They will try to sell me a Samsung when I walk in.
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There is a user around here that posted a spreadsheet stating which stores will be getting it in or not, here . How true the data will be come Wednesday, don't know. But it seems legit enough.
I read a few articles this weekend that said T-mobile and other carriers will have extremely limited supply. So it will be like the play store and sell out in minutes I bet. So unless your in front of your computer hitting refresh the whole day I doubt you will get one. Its just like the Nexus 4 and 5 launch. It was several months after release that anyone could actually get one in a normal way.
Another local store said they might be getting them in this Wednesday. He will know tomorrow. That store was not on the list linked above. So we will see.
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Anyone that got the phone during BF weekend get the free Google play credit yet? Got my phone that Saturday and the Welcome to Nexus 6 email also, but no credit yet.
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Shawheim said:
Anyone that got the phone during BF weekend get the free Google play credit yet? Got my phone that Saturday and the Welcome to Nexus 6 email also, but no credit yet.
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If its like the $20 Chromecast credit you need to sign into wallet.google.com and select Payment Methods to see it in your account. Mine shows up there but not in the Google Wallet app and i dont see a way to see it in your Play Store account.
I have not purchased anything yet from the Play Store with it but would assume that it will just show up as a credit towards the PlayStore purchase once you go to purchase whatever.
I'm with sprint and I bought my phone on black Friday and on December 5th I got a text from Sprint with my $50 redeem code.
Not sure how other carriers or GPS purchase is getting their $50.
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Yeah mine was purchase at Sprint on the Saturday following black friday. No text as of yet....
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I didn't know I was supposed to get any credits, I bought mine on black Friday from T-Mobile. Anything I should do?
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Does anyone know when T-Mobile is going to start their pre-order??
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bkeaver said:
Does anyone know when T-Mobile is going to start their pre-order??
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They don't seem to have a genuine pre-order only a per-registration. https://explore.t-mobile.com/samsun...note-5?icid=WMD_TM_Q315BRNSNB_CU8UOMX740W2781
speedy1979 said:
They don't seem to have a genuine pre-order only a per-registration. https://explore.t-mobile.com/samsun...note-5?icid=WMD_TM_Q315BRNSNB_CU8UOMX740W2781
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Yeah I pre-registered already but not quite understanding the point in that, or don't get what they are trying do with that when the other 2 major carriers are already selling and shipping [emoji53]
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When I talked to the store they said they will have them in on the 21st and that they should have plenty in stock. Maybe that's why they aren't pre-ordering?
Plus you get a free year of Netflix if you pre-register by the 20th, so that's basically an extra 96 dollars off of the price of the phone if you already subscribe to netflix!
Does anyone know if they're going to sell both the thirty-two gigabit version and the sixty-four? The sites I read online say only the thirty-two gigabit version will be available.
thedarkness37 said:
Does anyone know if they're going to sell both the thirty-two gigabit version and the sixty-four? The sites I read online say only the thirty-two gigabit version will be available.
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I spoke with a rep and she told me that they're going to have both. 32gb for $699 and 64 for $799.
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scoobrel said:
I spoke with a rep and she told me that they're going to have both. 32gb for $699 and 64 for $799.
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Thank you, good sir.
Why is T-mobile so late this time? Last year they ship the Note 4 1-2 week earlier than anyone else and I was bragging.
chong67 said:
Why is T-mobile so late this time? Last year they ship the Note 4 1-2 week earlier than anyone else and I was bragging.
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Perhaps the netflix deal.
This is one of the first major releases in a long time that I can remember where T-mo is NOT doing a pre-order.
Maybe T-Mobile got their hand slapped for shipping too early in the past?
jasbur17 said:
Maybe T-Mobile got their hand slapped for shipping too early in the past?
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But then ATT, Sprint, Verizon are allowed to ship theirs early? Nah
My guess is since it such a short time between announcement and release they are just going to release on Friday.
I bet though come Thursday they will be on their website to order and able to arrive next day if you choose next day shipping.
Yeah....really hoping they will have plenty of stock come Friday. I want the 64gb , color doesn't matter.
Would getting there when they open be good enough, or should I line up?
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i really hope that i can go in a store on Friday and pick up a 64 gig one easily.
BlueGoldAce said:
Yeah....really hoping they will have plenty of stock come Friday. I want the 64gb , color doesn't matter.
Would getting there when they open be good enough, or should I line up?
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I'd give them a call on Thursday to see if they are opening early. I plan on getting there right when they open to snag mine.
GOod news, Tmo taking orders tomorrow morning!
https://twitter.com/JohnLegere/status/633368961967505408
DrexelDragon said:
GOod news, Tmo taking orders tomorrow morning!
https://twitter.com/JohnLegere/status/633368961967505408
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That's good to hear.
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DrexelDragon said:
GOod news, Tmo taking orders tomorrow morning!
https://twitter.com/JohnLegere/status/633368961967505408
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Does anyone know if we will be able to preorder in the store?
If your on demand it's all in store. They should know tomorrow if on demand can preorder in the store...and Wednesday evening they should know their stock.
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