Play Store crashing - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Just got my AT&T Note 3 and I have been having this problem. And don't know what to do. I tried to restore the phone and downaded all my apps again. Still happening. Don't know what to do. Also can't get update until crash happened.
I posted a picture when it happened while I was setting up my email.
Please let me know if anyone else been having the same problem and what is the solution?
this is what I have tried so far
1. restored the phone
2.Clear cash in play store and service.
3.Clear data in play store and service
4. Uninstalled play store and service
Any other suggestions please help. Maybe an application or something cusses that.
Sent from my SAMSUNG-SM-N900A using Tapatalk 4

I had a similar issue after I rooted my phone, but after I uninstalled the update that was applied to the Google play store, Google play worked just fine for me.

woowdy said:
Just got my AT&T Note 3 and I have been having this problem. And don't know what to do. I tried to restore the phone and downaded all my apps again. Still happening. Don't know what to do. Also can't get update until crash happened.
I posted a picture when it happened while I was setting up my email.
Please let me know if anyone else been having the same problem and what is the solution?
this is what I have tried so far
1. restored the phone
2.Clear cash in play store and service.
3.Clear data in play store and service
4. Uninstalled play store and service
Any other suggestions please help. Maybe an application or something cusses that.
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
Click to expand...
Click to collapse
Maybe full system wipe?

Can you explain how?
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woowdy said:
Can you explain how?
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
Click to expand...
Click to collapse
Go into recovery Volume Up + Power button. What options do you have in there?

tried to reset app preferences from the settings menu of the application manager?

Seen this previously on a Note 2. Go into applications... and locate disabled apps, check to see if Download is disabled.... that may be the cause of Play Store crashing...

its as itsmikeramsay said.. happened to my note3 too.. i did the same.. enabled the downloads app.. and voila.. its working again
..Thanks xda...

Related

[Q] Google play music

So I made a booboo... I tried to set up a subscription using "bill to account" while connected to WiFi. Of course it errors out but unlike buying an app in the play store this one keeps the error. It will only give me debit or credit option with a message at the top pretty much saying billing to the account was not allowed. I've tried uninstalling the app and wiping cache but when reinstalling the app it gives same code. Any help would be great...
When I set up a new gmail account the option is there but not with current one. Is there a way to wipe all saved settings from her gmail account. Maybe that might help.
Stupid stupid stupid Google. For anyone else. If you want Google play all access don't try to add it to your account while connected to WiFi
Sent from my HTCONE using Tapatalk 2
Try clearing the cache or even data for the play store.
x714x said:
Try clearing the cache or even data for the play store.
Click to expand...
Click to collapse
I did.. and like I said I've even gone as far and uninstalling the app
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tsdeaton said:
I did.. and like I said I've even gone as far and uninstalling the app
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Click to expand...
Click to collapse
Stupid as it is, that definitely doesn't always clear relevant settings. I have no idea why (other than sloppy uninstallation routines), but it really doesn't. Has billing to your account worked elsewhere recently/how long has it been since this started? It might be a server-side issue.
Rirere said:
Stupid as it is, that definitely doesn't always clear relevant settings. I have no idea why (other than sloppy uninstallation routines), but it really doesn't. Has billing to your account worked elsewhere recently/how long has it been since this started? It might be a server-side issue.
Click to expand...
Click to collapse
I've been able to apply this setting on several phones. Before and after. 2 just today. But with the others it was done through sprints network not WiFi. This was done through WiFi and got stuck. Now I can't get it to reset so I can setting up the subscription properly. I got in contact with Google and all they can tell me is if I'm trying to apply something to a bill I have to use the carrier data not WiFi. And if I accidentally use WiFi and it fails to just back out, disconnect WiFi and enable carrier data and retry. But Google play music is the only service outside of the play store that uses these same methods but can not be undone as instructed. I told them that and I have not gotten a response yet and it's been several days.
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Google Play Store problem?

I have a Sprint HTC One, I'm running it rooted and with a custom rom. It used to work fine until about 5-6 days ago my Google Play Store App would not display any apps at all. I would go in and everything would be blank. I've Factory reset phone, wiped phone, I've tried 3 different ROMS and am having the same problem with all 3 (Rage, DigitalKarmaZen, and Stock+Goodies) With Rage I would get just a blank store, Zen and Stock the store immediately closes. I'm sorry if this has been asked before but I couldn't find a fix. I'm really hoping I can find a fix so I can get the store working again. My phone is S-ON for what that's worth, I don't quite know the difference or if it matters
Maxy1292 said:
I have a Sprint HTC One, I'm running it rooted and with a custom rom. It used to work fine until about 5-6 days ago my Google Play Store App would not display any apps at all. I would go in and everything would be blank. I've Factory reset phone, wiped phone, I've tried 3 different ROMS and am having the same problem with all 3 (Rage, DigitalKarmaZen, and Stock+Goodies) With Rage I would get just a blank store, Zen and Stock the store immediately closes. I'm sorry if this has been asked before but I couldn't find a fix. I'm really hoping I can find a fix so I can get the store working again. My phone is S-ON for what that's worth, I don't quite know the difference or if it matters
Click to expand...
Click to collapse
Are you wiping before flashing?
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Konfuzion said:
Are you wiping before flashing?
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Click to collapse
I'm using TWRP I go into Wipe and go to Advanced and check everything except the last option which says something about USB which I wasn't sure what that was. So I think I'm wiping it properly. I'm not 100% on that though
Maxy1292 said:
I'm using TWRP I go into Wipe and go to Advanced and check everything except the last option which says something about USB which I wasn't sure what that was. So I think I'm wiping it properly. I'm not 100% on that though
Click to expand...
Click to collapse
Yeah that is correct, sorry I don't have a solution for you though.
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Konfuzion said:
Yeah that is correct, sorry I don't have a solution for you though.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Thanks for trying
I've done pretty much all the common sense things I can think of. So hopefully someone knows something to help me get it back! Sucks not being able to get apps easily
Maxy1292 said:
I'm using TWRP I go into Wipe and go to Advanced and check everything except the last option which says something about USB which I wasn't sure what that was. So I think I'm wiping it properly. I'm not 100% on that though
Click to expand...
Click to collapse
Hmm. While this isn't the source of your problem, why would you do that? A wipe of cache, dalvik and /system is all you need, I believe.
The basic wipe in TWRP is enough, and all I ever used as a flashaholic.
I tried that at first without the advanced wipe but it didn't work so I figured I'd just try to wipe everything and see if it helped lol
Maxy1292 said:
I tried that at first without the advanced wipe but it didn't work so I figured I'd just try to wipe everything and see if it helped lol
Click to expand...
Click to collapse
OK. So lemme get this straight. You downloaded a (sense) ROM. You did a full wipe. You flashed it. You booted. You set everything up the way HTC/Google told you to. Then, Play Store wouldn't work?
sauprankul said:
OK. So lemme get this straight. You downloaded a (sense) ROM. You did a full wipe. You flashed it. You booted. You set everything up the way HTC/Google told you to. Then, Play Store wouldn't work?
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Click to collapse
Correct. It was not instant though. Google Play had been working for a couple weeks and then recently it stopped working.
Looks like the Play Store has me marked as a different country or something?
I did a wipe and reinstalled Rage (The only one I could get to show Google Play store at all), opening up Play Store still no apps showing, but I can search for apps as long as I type exactly what it's called (IE: I can search for facebook but I have to type "Face" and click on the facebook icon once it pops up, otherwise it doesn't allow me to search for apps. And when I click on the app it says "This item isn't available in your country"
I'll try to do some research with this new info but if anyone has any idea on it, some advise would be greatly appreciated
Also I created a brand new GMail account thinking it might have been something to do with my GMail account I was using or something.
Maxy1292 said:
Looks like the Play Store has me marked as a different country or something?
I did a wipe and reinstalled Rage (The only one I could get to show Google Play store at all), opening up Play Store still no apps showing, but I can search for apps as long as I type exactly what it's called (IE: I can search for facebook but I have to type "Face" and click on the facebook icon once it pops up, otherwise it doesn't allow me to search for apps. And when I click on the app it says "This item isn't available in your country"
I'll try to do some research with this new info but if anyone has any idea on it, some advise would be greatly appreciated
Also I created a brand new GMail account thinking it might have been something to do with my GMail account I was using or something.
Click to expand...
Click to collapse
That's what I wanted to say, but I thought it so unlikely.
Go to wallet.google.com and check your stuff. Also check in accounts.google.com.
sauprankul said:
That's what I wanted to say, but I thought it so unlikely.
Go to wallet.google.com and check your stuff. Also check in accounts.google.com.
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Click to collapse
Hmm kinda weird, if I got to the play store on my laptop I registered my device on there and I can send apps from there to the phone but still won't work on the phone, at least I have a work around lol

"Unfortunately Moble Market Has Stopped"

What the heck, I am so sick of this disrupting me 4 times a day!
Do I have this because I used moborobo to transfer my stuff?
No one else but me is dealing with this, 4-5 times per day? No one else?
XiphoneUzer said:
No one else but me is dealing with this, 4-5 times per day? No one else?
Click to expand...
Click to collapse
Apparently so!
I'm not sure how to help but let me try.
What's the phone doing when you get these errors?
Have you changed the dpi to the app or your phone?
Do you have a logcat file of when this event occurs?
Some things you can try are wiping data and cache of the app. Try removing your account off your device, and re adding your account again. This cleared up some errors for me before.
440bro said:
Apparently so!
I'm not sure how to help but let me try.
What's the phone doing when you get these errors?
Have you changed the dpi to the app or your phone?
Do you have a logcat file of when this event occurs?
Some things you can try are wiping data and cache of the app. Try removing your account off your device, and re adding your account again. This cleared up some errors for me before.
Click to expand...
Click to collapse
What IS mobomarket?
Did it come stock on my phone or was it synched from my pc after I downloaded moborobo to transfer my data?
It didn't come with the phone. It's a third party app. Feel free to remove it.
440bro said:
It didn't come with the phone. It's a third party app. Feel free to remove it.
Click to expand...
Click to collapse
Thanks,
How do I stop "auto-synching" and/or "auto updating" ....... I wanna know beforehand what the heck is getting installed on my flipping phone?!?!
Open the settings menu in the play store
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crxlvr said:
Open the settings menu in the play store
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Click to collapse
Thanks,
That takes care of auto updating, what about auto synching? (I didn't "update" any of the mobo stuff, it was synched)
Goto system settings then accounts and sync
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Play Store Error

I have searched and called high and low all over Google and talked to reps. Can't seem to kick this Error Code 403. It is only the paid apps that won't download. Tried all sorts of methods of clearing cache to play store, Google services, Google framework, Uninstall updates, Factory resets, Removing accounts and re adding. Clearing cache in recovery. All with restarting before attempting a redownload on both WiFi and mobile networks. Please someone help. Out of the box it does this to me and it sucks.
Sent from my SAMSUNG-SM-G900A using Tapatalk
Anybody? I could really use some help with this one. Anybody experiencing this issue?
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rbedell said:
Anybody? I could really use some help with this one. Anybody experiencing this issue?
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Click to collapse
Had very similar happen with my Mega right out of the box. Not even the techs coukd figure it out.
I went into app manager and force closed app first, then cleared its data and cache.
Go back out and started up play store like normal. Cant remember if I got error first time, but okayed it and started it again. Then it loaded in and havent had issue since
Sent from my SAMSUNG-SGH-I527 using XDA Free mobile app
Update the latest version of play store.
Did you have multiple Google accounts on your last phone? Make sure you are downloading the app with the same account that you originally made the purchase with. I had multiple accounts on my S3, then when I got my S5 I only put one of the accounts back on and was getting this error for a few apps even though GPlay said "purchased". You might also want to check that the date and time on the phone are correct.
TDizzle329 said:
Did you have multiple Google accounts on your last phone? Make sure you are downloading the app with the same account that you originally made the purchase with. I had multiple accounts on my S3, then when I got my S5 I only put one of the accounts back on and was getting this error for a few apps even though GPlay said "purchased". You might also want to check that the date and time on the phone are correct.
Click to expand...
Click to collapse
You were absolutely correct. For some reason some of my purchased apps were showing on the wrong account under the all section. It went away after wiping and being careful which account I downloaded from. Thanks for the help guys.
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Just use only one account in play store. don't do multiple.

Google play store

Is there any issue with it. I'm using stock note 8 and when I try download or update an app it takes long time. Any ideas. Thanks for your help
Can anyone help
Mohanned85 said:
Can anyone help
Click to expand...
Click to collapse
Your issues with Play store, reminds me of 2 x similar incidents, i had with my old Note devices.
Think it was Note 3 and my Note 4. Not sure.
Unfortunately It was a few years back!
eg.
When i tried to download, an apps update etc and
app size was eg 2mb or 5 mb.. etc I struggled to download.Very frustrating!
Eventually after a week or 2, maybe 3.
i was able to pinpoint
the the "suspect"
(Unfortunately i cannot remember clearly ,
but it was either, that i had sideloaded
wrong updated version of Play services apk
(Cleaning Play services cache did not help.)
or it was an Xposed /Xposed model.
(So phone was also rooted)
Anyway ,
i then decided to factory reset and Playstore
was working fine again.
Bottom line is
you can either look for the "suspect"?
causing this.
( I know there was a few threads about similar issues with Playstore, on XDA... way back then ! )
or save yourself from the frustration it's causing?
and try a "clean" Factory reset.!
Good luck
Have you tried cleaing the cache data in the internal storage? That usually helps with this sorta issue.
Tried that not working in either what you said
Mohanned85 said:
Is there any issue with it. I'm using stock note 8 and when I try download or update an app it takes long time. Any ideas. Thanks for your help
Click to expand...
Click to collapse
Is it on wifi or data?
Reset router modem.
Do other apps lag like YouTube or Netflix.
Download speed bad in your area.
Uninstall GP updates and try to reinstall them or apk from web.
Is updating apps through wifi only ?
Clear out all pending updates and restart device.
Do you have another device or friends to see if it's the same problem on theirs too for your region.
Try a different proxy.
Just throwing some ideas around!!
Go into your Google settings and see if you have it to update using wifi only I personally always turn auto updates off.. I had this problem with my Note 8 when I 1st got it. How I fixed it was I went into settings and went to apps and cleared the cache and data on Google play services and playstore and foreclosed them and then went to accounts and removed my Google account and restarted my phone.. when my phone rebooted I went to the playstore and had to login fresh again and that fixed the problem.
I fixed it by factory resetting phone. Thankfully I backed it all up

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