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HTC repair Experience

Just wanted to share with everyone my experience I just had with HTC regarding the repair of my beloved Kaiser.
About 4 weeks ago my phone tri-color screened on my me. After several weeks of posting to this forum trying to get a fix I finally called for an RMA#.
Sent the phone off, got a call 3 days later saying they were running it through is diagnostics and would report back to me. 3 days later they called me and said it was being repaired and I owed them $20. Paid them and then 4 days later received a call saying my phone was repaired and it was being shipped out and the guy gave me my tracking number.
So the phone shows up and it has a description of what repairs were done. The replaced the mainboard as well as the usb connector. Loaded on WM 6.1 for me and also replaced the entire key pad on the front of the phone. Keep in mind they only thing I think was wrong with the phone to begin with was I screwed up loading the newer SPL so I could flash the phone.
Not sure if everyone has had such a good experience with HTC but this is the reason I will keep buying the phones as they come out. I honestly thought they were going to charge me $150 plus to do this.
So I will take back my 3G iPhone I got and start using my favorite phone of all time.
Now if HTC will make a phone with a larger screen the world will nearly be a perfect place!!!
Happy flashing,
heat

I think I need them to... sounds like the same problem I have. I'll call HTC today so the process can be started to repair my phone... In the Netherlands I heard less positive reactions to HTC's Service.

yah i sent back a tilt with a broken lcd and red light of death and they didnt charge me a dime..they said there was pressure damage to lcd and the mainboard needed to be replaced and also housing because they stated that they need to break the housing to replace the lcd (which is crap) so they quoted me like 300 or something (i dont remember it was 6 months ago) and i told them just to send it back to me with nothing done to it and i dont hear back from them and a week later they call me saying theyre shipping it back and everything has been replaced and i didnt even get the $29 diagnostics fee so that was awesome and to think i almost sent it in to att through exchange by mail warranty program

I sent my kaiser to their repair service for unresponsive keys on the keyboard.
It came back about 10 days later with a new keyboard, new back cover (the rubber external gsp cover was a bit loose) and a new lcd screen (don't know why).
It was warranty, so I didn't have to pay anything.
Satisfied customer over here

I have a Kaiser with the 3G/HSDPA problem in Spain, at this moment is at the Service centre for three times, each time along one month and return with the same problem. I am very unhappy

Anyone ever had a phone repaired by HTC?

Anyone here ever had a phone repaired by HTC, particularly the UK, if so how quick are they usually?
Have to send my Diamond in for repair to due a faulty earpiece, has an annoying buzzing sound to it when listening to people at medium to high volume, it's very annoying.
HTC UK said it should be repaired and sent back within 5 working days, hope they keep their word
As I always sell my previous HTC phones when I upgrade I am now stuck on an old Sagem My X7, brick of a phone

Hi, I had problems with my HTC tytn and (before a phone call) I send it to Brigthpoint (official Partner). Brigthpoint sent it back within one week.
Google Brigthpoint !!

Hi, I had problems with my HTC tytn and (before a phone call) I send it to Brigthpoint/ Germany (official Partner). Brigthpoint sent it back within one week. Google Brigthpoint/ UK!!

I once had to send my HTC Prophet to them for a warranty repair (keys stopped working) and I must say the service was excellent - a very professional and quick (<5 days) service so I wouldn't have any concerns doing it again.
I seemed to recall I could track the status of the repair (at least as far as received, in progress, despatched etc) via their website too.
Mathew
[Edit: This was in the UK]

I had my TyTN repaired to fix the screen alignment issue, 5 working days was the turnaround time....was very impressed.
They were real easy to deal with over the phone and returned the device fixed free of charge.

Thanks for you replies, good to know that they are quick an reliable with their repairs.

Heres some Nostalgia for ya! When i had my SPV E200, the joystick stopped working and kept sticking. Again, this only took them about 5 days to get the phone, fix and send it back. Excellent service!
Looks like they have kept this level of service! Alot of companies these days get progressively worse, but its nice to know that HTC are still providing an acceptable turnaround.
Radeon123, let us know how things go regarding the repair

bought my diamond in TW on last day of business trip, back to Oz and its DOA, losing audio/ring endless vibrate etc issue that so many users are experiencing. had to sent it back to TW as HTC Au couldnt support cos phones not released yet and wouldnt be repaired under warranty anyway cos it aint a global warranty. They said 10days to fix, sent it off using DHL so 3 days for them to receive the phone, emailed them after 10 days, they told me they are still testing the issue, needed few more days, gave them 5 more days, they said they think they fixed the problem and will send back soon, got it back within days of that email, guess what phones still giving me the same fault! i aint sending it back again cos it will end up costing me more than half the price of the phone, gonna hang out to see if HTC Au will repair it at a fee.. Very very dissapointed i didnt get a new replacement to begin with since it was DOA

Need advice! Weird thing happened with swap!

Ok so I have a bit of a story to share.
I bought my nexus in the States, friends bring it here to costa rica. The phone is a lemon, I call htc to have them send a replacement to a friend I know is coming down in a few days, two days later they still haven't shipped the replacement so I don't think it is going to get there is time. So i call them and cancel the order, they release my hold and I don't hear any further from them.
k so here is were it get's weird. My friends just left a week ago back to the states, I send my broken nexus a long with them in hopes of getting it replaced or exchanged. They get back and guess, what! My replacement nexus is sitting there waiting for them!
So what should I do now? Should I call htc and tell them what happened? Should I keep both phones? Do you think they noticed that they accidentally still sent my replacement even after I had cancelled the order? bad thing is that the replacement doesn't have a back plate

[Q] Nexus One Repair Options in Canada??

My Nexus One has been getting worse with touchscreen issues, 3-4 times a day. It will suddenly start having a touch point along the bottom of the screen which is really annoying during texting. It does go away with the power button but still. Is it worth getting fixed?
So, I called HTC about it, they wanted my IMEI and serial to tell me my options and they couldn't even find it. So I have to wait for a call back. I know its still in warranty because I only bought it in Sept. at Mobilicity.
So....to sum it up, because I'm in Canada, do you think they will send me one? or do I have to send it for repair? I heard in the US they can send you a new one? and how long does it take?
Thanks

I had an issue with my GPS and my phone randomly rebooting. I had to send it in and theey fixed it it. It took a total of maybe 2 weeks from when I called HTC, and when I got my phone back fixed. I was pretty pleased with the entire service. My phone is good as new.
Sent from my Nexus One using XDA App

I had issues with my power button so I called HTC and they had me ship mine to a repair depot in Ontario. Mind you, I bought the AT&T/Rogers version right from Google so they had no trouble looking up my IMEI, but either way there is definitely an HTC repair depot in Canada. Hopefully they call you back with good news...
Edit: advanced replacement only happens in the US, no such luck in Canada.

Samsung Warantee

The front speaker on my captivate has quit working. I purchased the phone from Best Buy so I assume I have to go though Samsung. Anyone have experience with Samsung's warantee procedures?

cypho said:
The front speaker on my captivate has quit working. I purchased the phone from Best Buy so I assume I have to go though Samsung. Anyone have experience with Samsung's warantee procedures?
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It sucks. My phone was randomly shutting down and I called AT&T. After several transfers, they connected me to Samsung warranty department. They told me I had to ship my phone back to them and they will do some diagnostics on it and might fix it or might send me a different one (didn't say a brand new one). Meanwhile, I am on my own. I probably needs to take my old phone out and use it for a week or two. Because my issue is not so major, I still haven't sent mine back yet.

You mean the one you listen to calls with? I've never heard of that one going out. The rear one is common and is typically easily fixed. I just returned mine a couple weeks ago without a problem. Bought it at Wally world but it's all ATT so you can go through them. We have a repair center in town that does returns on the spot. Walked in, told them it was shutting down, gave me another one. Wasn't new though, but a refurb.

Yea, the speaker you put up to your ear. The speaker is not actually broken, it is the headphone jack - it constantly reports that headphones are plugged in thus muting the front speaker. At first the problem could be temporarily fixed by blowing air into the headphone jack (would fix the problem for 5 minutes - 1 day) but that trick is no longer working. Sticking a plastic stick into the headphone jack and pushing to the left will fix the speaker but as soon as I release the pressure the speaker goes silent again.
That is great news that ATT will swap it for refurb on the spot. I don't know how I could do without my phone for a week or two if I had to ship it to samsung...
axis01 said:
You mean the one you listen to calls with? I've never heard of that one going out. The rear one is common and is typically easily fixed. I just returned mine a couple weeks ago without a problem. Bought it at Wally world but it's all ATT so you can go through them. We have a repair center in town that does returns on the spot. Walked in, told them it was shutting down, gave me another one. Wasn't new though, but a refurb.
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axis01, thanks again. I went to the ATT repair center and walked out 4 minutes later with a new captivate. AWESOME. Thanks so much for that tip.

axis01 said:
You mean the one you listen to calls with? I've never heard of that one going out. The rear one is common and is typically easily fixed. I just returned mine a couple weeks ago without a problem. Bought it at Wally world but it's all ATT so you can go through them. We have a repair center in town that does returns on the spot. Walked in, told them it was shutting down, gave me another one. Wasn't new though, but a refurb.
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Yeah, if there is a repair center near you, then you are in good shape. If not, you have to ship it to them and that would really suck.

Samsung warranty takes about a week or two for them to repair your phone. You wont get a new one.
Here is a list of ATNT service centers:
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429
You are better off going to them. Less hassle and they will give you a refurbishment phone or maybe even a new one...
Trust me. I complained to samsung about the gps. They filed a repair claim and sent me a label. They had my phone for almost two weeks and claimed they replaced the parts. Got the phone back and it still sucked. Went to my local device center and the kid swapped the phone out and it works fine now.

Contact the AT&T Warranty Exchange at 1-800-801-1101 and tell them your issue. They'll send you a refurb by mail that won't include the battery or battery cover. Once you receive the phone, you have about 10 days to return it to them or they'll charge you for it until it's returned. You send the old phone back to them in the same box they shipped it in free of charge to you.
Sent from my SGH-I897 using XDA App

make sure you make copies of all the labels on the return box, once you sent it back you have no way of tracking it without the number on the label. I read some horror stories where people were charged by ATT for the replacement phone because they could not locate the returned one in their own warehouse (they use a 3rd party shipping company and do not share RMA information!!)