I bought a Butterfly S off eBay and was loving it until I managed to damage the SIM card connection by getting simcard stuck and pulling it out with tweezers. DOH!!! :'(
It wouldn't recognise any SIM card at all after.
I have had it at a local repair place for a couple of months. They can't get hold of the part and I'm gutted.
I was hoping anyone of you lovely guys and girls could give me any advice?
Thanks in advance.
Sent from my HTC One mini using xda app-developers app
Send it to HTC for repairs
Sent from my HTC Butterfly s using xda premium
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
Sent from my HTC One using xda app-developers app
sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
Sent from my HTC One using xda app-developers app
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Click to collapse
Wow!
Sent from my HTC Butterfly s using xda premium
sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
Sent from my HTC One using xda app-developers app
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wow that really sucks =/
That's strange as I thought HTC North America can fix it, didn't think Europe would be any different. Tech support told me to contact RMA department to see if my headphone amp was faulty, but I didn't bother.
daorderdillon said:
Wow!
Sent from my HTC Butterfly s using xda premium
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Yeah I thought that too. They told me I could send it to either Taiwan or the states. Not sure what to do.
:'(
Sent from my HTC Butterfly using xda app-developers app
Its a global device, so it can b fixed at any htc repair facility. I had just got mine repaired, dead pixel, and it was freezing up. When i initially contacted htc, they tried telling me the warranty was no good! Lol. I called back an hour later, and they wrote up a ticket, and i sent it in for repair. It took about 2 and a half, maybe 3 weeks, i just got it back. Brand new! They replaced everything almost. I had dropped it, and there were a couple scuff marks on it, plus the screen had a few light scratches. Not anymore. They replaced the screen, and everything. Its mint condition again! There was a 20 fee for the global warranty. But oh well.
My suggestion, send it to the states, to a friend, have them get it fixed through htc repair and send it back to u. Good luck man.
Sent from my HTC Butterfly s using XDA Premium 4 mobile app
Related
Does anyone have their screen slightly lifted from one side? It's like the adhesive is missing resulting in the screen lifting just from that part bending the glass abit. I just noticed after my hand sliding off the screen I can feel that it's been lifted. Will this be considered a manufacturer defect allowing me to swap the phone for free? Also how exactly does this work? Do I just show up with the phone and they swap the phone or do I have to take everything such as the box? I already took precautions and locked the bootload and ruu
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If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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marksedge said:
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
Sent from my HTCONE using xda app-developers app
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Click to collapse
It's not raise a lot but it's best to fix things early before they get worse. It's to the point where if u push on it u can feel the screen sink abit. I also got that red noise issue
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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marksedge said:
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
Sent from my HTCONE using xda app-developers app
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When taking pictures in lowish light u get red noise on the image. If u cover the camera u get a red screen instead of black
Crap that's an issue ...geez great I get that too ..golly ..wow is me ...Christ ....shenanigans...baloney
Sent from my HTCONE using xda app-developers app
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
luigi311 said:
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
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Click to collapse
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
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marksedge said:
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
Sent from my HTCONE using xda app-developers app
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Click to collapse
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
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Click to collapse
as long as the device is active on your account, sprint should help you.. Sounds like you got a bad store/employee
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
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Click to collapse
If you are within 14 days of original purchase, you are entitled to have your defective phone replaced with a NEW phone. If that is the case, that may be why they are "refusing" to help you, just poorly explained. However, if you are outside of that 14 day window, any Sprint corporate service center or ASC (authorized service center) should be able to help you with your issue, although some techs who are on a limited exchange budget may argue that your issue does not affect device functionality and therefore not qualify for an exchange. Not necessarily my opinion, just throwing that out there as a possibility.
As far as coverage and costs if you are outside of 14 day window:
If you have Best Buy insurance, go through Best Buy for a free replacement.
If you have TEP/ESRP, go through any Sprint service and repair location for a free replacement.
If you only have the manufacturer warranty, you can go through HTC for free replacement (could take up to two weeks and you might have to pay for shipping) or go through Sprint for a fee.
It's a known issue. People were posting about the raised screen when the phone first came out. Like someone said, try a different tech/store. I have argued till I was blue in the face over the phone about stuff, hung up got a different employee and had the next one give me zero problems.
Sent from my HTCONE using xda app-developers app
Gave HTC a call they set it up and everything but turns out ups closes early during summer so I didn't have time to ship it and now I can't ship it since I'm taking off to school in a week
Sent from my HTCONE using xda premium
I have a faulty speaker and some gaps on the side of the phone. If I bring it back to the shop where I bought it (phones4u), will they offer me a replacement or they will send it to repair? The phone is 4 months old. thanks :}
If you go threw carrier you will get refurbished phone send to HTC and you will get same phone back as long as it's repairable
Sent from my HTC One using XDA Premium HD app
Terra_Oroboroz said:
I have a faulty speaker and some gaps on the side of the phone. If I bring it back to the shop where I bought it (phones4u), will they offer me a replacement or they will send it to repair? The phone is 4 months old. thanks :}
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They'll usually offer you a repair for starters generally.
Unless the hardware problem is classified as irreparable during the examination process, it would be a replacement.
So it's hard to tell really.
Sent from my HTC One using XDA Premium 4 mobile app
I found a blurry line covered by soft key on my z1 display while it's booting and I have been using it more than 14days.
Would Sony warranty cover this? than where should I go, if it is?
Sent from my C6906 using xda app-developers app
Attach some pictures I took when I check the display with LCD test app
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epcd0728 said:
Attach some pictures I took when I check the display with LCD test app
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Click to collapse
Could you please tell me which app did you use to check the display?
Sent from my MB860 using xda app-developers app
I used 'LCD-Test (AMOLED ready)'
Sent from my C6906 using xda app-developers app
epcd0728 said:
I found a blurry line covered by soft key on my z1 display while it's booting and I have been using it more than 14days.
Would Sony warranty cover this? than where should I go, if it is?
Sent from my C6906 using xda app-developers app
Click to expand...
Click to collapse
Even its pass 14 days, thats only for refund or get a different device, bell has a 30 day DOA replacement policy the sales personel never tell you that because they dont want you to know make you think you have to send the phone for repair, i found that out by calling bell 1-800 itself, if something is wrong with the phone they have to replace it with same phone same color before the 30 days expires, i am doing a doa replacement tomorrow they said will have device ready for me
Can someone point out the problem?
A blurry line covered by soft key?
Edit: I understand the problem now.
dawen said:
Even its pass 14 days, thats only for refund or get a different device, bell has a 30 day DOA replacement policy the sales personel never tell you that because they dont want you to know make you think you have to send the phone for repair, i found that out by calling bell 1-800 itself, if something is wrong with the phone they have to replace it with same phone same color before the 30 days expires, i am doing a doa replacement tomorrow they said will have device ready for me
Click to expand...
Click to collapse
Does it matter if I updated software myself with flashtool? I updated to generic version .257 not Bell one and should I go to the store that I bought in or any Bell retail store? because I went there twice for replacement(now I have is third one):crying:I mean they did well, but it's hard for me to get there for replacement again..
Sony should improve their QA, it just undermine their product image.
I encountered exactly the same problem with my Z1 after 6 days of use. Two days ago I took the phone to the shop where I bought it from (Orange Shop Romania) and I specificly asked them to replace my unit with a new one. But they told me they can't do that and that it will be sent to the central service to be repaired. The warranty law in Romania is very unclear and I am waiting now to see what happens.
Good to know that i'm not the only one with this problem
I found someone who has same problem as mine on YouTube.
https://www.youtube.com/watch?v=L3I8AyMxqeg&feature=youtube_gdata_player
Sent from my C6906 using xda app-developers app
I have just gotten a replacement for my z1 due to that problem with the display. All is ok now
I really thought i could live with this thing but now i got a new one because it has f***ed me up
Everythings okay now
Does anyone here have experience with getting a cracked screen replaced? The device I'm talking about should still be under warranty (it's 1 and a half year old) and was bought via Amazon. Should I send it back to Amazon or directly to HTC?
Sent from my HTC Desire X using XDA Premium 4 mobile app
Some more information... The device is still on stock, no unlocked bootloader, nothing.
Sent from my HTC Desire X using XDA Premium 4 mobile app
dansou901 said:
Some more information... The device is still on stock, no unlocked bootloader, nothing.
Sent from my HTC Desire X using XDA Premium 4 mobile app
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Click to collapse
If you cracked the screen yourself, then no warranty will cover it.
The point is that I didn't do so, it broke inside the pocket of a jacket. It's only one crack going from one side to the other.
Sent from my HTC Desire X using XDA Premium 4 mobile app
That is still considered your fault. If you had received it that way, you could have turned it in.
I'll try to return it to HTC and see what happens. I'll post my result right here.
Sorry for the late reply, but I decided to repair the phone on my own and just ordered a digitizer / touch screen panel. Will be a bit tricky, but I've already done it with another phone.
Does anyone has had this problem? Do any of you guys know if HTC covers it under warranty ?
Sent from my HTC One using XDA Premium 4 mobile app
The earlier factory batches of the HTC One have a lot of hardware faults and build issues, I recommend getting your phone replaced if under warranty. Build defects are good reasons to get a warranty replacement. I've replaced my One twice so far due to defects and I finally got a perfect device.
Prophet16 said:
The earlier factory batches of the HTC One have a lot of hardware faults and build issues, I recommend getting your phone replaced if under warranty. Build defects are good reasons to get a warranty replacement. I've replaced my One twice so far due to defects and I finally got a perfect device.
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Click to collapse
And I have to deal directly with HTC right ?
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juanshop said:
And I have to deal directly with HTC right ?
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Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.
Prophet16 said:
Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.
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Gonna try with tmobile. Well see. Appreciate it!
Sent from my HTC One using XDA Premium 4 mobile app
juanshop said:
Gonna try with tmobile. Well see. Appreciate it!
Sent from my HTC One using XDA Premium 4 mobile app
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Click to collapse
T-Mobile does send refurbished devices.
It might take some convincing
Sent from my HTC One using Tapatalk
Prophet16 said:
Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.
Click to expand...
Click to collapse
how long after you bought your phone you did the exchange at the store?
juanshop said:
how long after you bought your phone you did the exchange at the store?
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Click to collapse
I got the phone in March last year and I got it replaced last time this month.
juanshop said:
Does anyone has had this problem? Do any of you guys know if HTC covers it under warranty ?
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Click to collapse
Had this problem too.. got a replacement...
here is another guy with the same problem:
http://forum.xda-developers.com/showthread.php?t=2538252&page=3