Sony Xperia Z1 C6906 randomly turns off - Xperia Z1 Q&A, Help & Troubleshooting

Hi guys, just recently purchased the Z1, and have had my phone turn off on me three times. Twice overnight, and once in pocket.. Hardware fault? Or software? I always have to turn it back on..
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Sickbones said:
Hi guys, just recently purchased the Z1, and have had my phone turn off on me three times. Twice overnight, and once in pocket.. Hardware fault? Or software? I always have to turn it back on..
Sent from my C6906 using Tapatalk
Click to expand...
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Try a factory reset. If that doesn't work, take it back and get it replaced since you just got it.

Which software version are you running? Mine did that this morning. I had the 1.534 software for 1 week with no issues but I flashed the generic North American version of. 2.257 on Friday night and it turned off on my this morning
Sent from my Nexus 7 using Tapatalk 4

I'm also using the latest firmware that the phone told me to update to... My girlfriends phone doesn't do that. I need to confirm her firmware.
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I just checked her firmware. It is lower. I think it was 1.534
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aridoasis said:
Try a factory reset. If that doesn't work, take it back and get it replaced since you just got it.
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Which firmware are you using for your z1? Sony store says its a final sale for unlocked phones here in Canada.
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Final sale even if the product is defective? That's pretty awful of true.
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AhsanU said:
Final sale even if the product is defective? That's pretty awful of true.
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Stamped final sale on the receipt.. Sadly. You would think they would have 7-14 day return?
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Sickbones said:
Stamped final sale on the receipt.. Sadly. You would think they would have 7-14 day return?
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Yeah I thought there would be some sort of return policy if given a lemon. As long as there's some manufacturer warranty, we should be okay.
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Related

Extra screen protector out of box

I surely didnt get one,
Did someone else had that or im i the only one hahaha
Country:netherlands
Carrier:vodafone (carrier unlocked version)
Model:C6603
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I didn't. Australian stock.
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demon2112 said:
I surely didnt get one,
Did someone else had that or im i the only one hahaha
Country:netherlands
Carrier:vodafone (carrier unlocked version)
Model:C6603
Sent from my C6603 using xda app-developers app
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I don't think anyone from the Netherlands got them. Unless they ordered from another country.
Dsteppa said:
I don't think anyone from the Netherlands got them. Unless they ordered from another country.
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Click to collapse
If so...whats the reason you guys think?
Not gonna badmouth sony but i find it very strange
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Didn't get one either (german o2)
Did sony upgraded the shatterfilm on the latest xperia phones that make the extra protecter unnecasery or something? Or just cost reduction? (for some countries)
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demon2112 said:
If so...whats the reason you guys think?
Not gonna badmouth sony but i find it very strange
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Most of us pre-ordered and got an extra item instead.
Some got the Sony MDR-1R
Some got the DK-26
Some got bluetooth speakers etc etc
Maybe that's the reason. I don't think people can still get those items anymore when they buy the phone, but these without the protector included are still from the old batch.
Who knows...
demon2112 said:
Did sony upgraded the shatterfilm on the latest xperia phones that make the extra protecter unnecasery or something? Or just cost reduction? (for some countries)
Sent from my C6603 using xda app-developers app
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What company normally includes screen protectors? Even if they do most of the time they suck azz!
Dsteppa said:
Most of us pre-ordered and got an extra item instead.
Some got the Sony MDR-1R
Some got the DK-26
Some got bluetooth speakers etc etc
Maybe that's the reason. I don't think people can still get those items anymore when they buy the phone, but these without the protector included are still from the old batch.
Who knows...
What company normally includes screen protectors? Even if they do most of the time they suck azz!
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Click to collapse
I dont think its because of a old batch because i got my Z lika a week ago,maybe it was a Z out of a storagewarehouse or something hahaha
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[Q] MSM8960 on my Xperia T?!!

Hi everyone
I recently purchased an Xperia T unlocked and while looking in the build.prop I noticed something weird, the proc showed up as MSM8960! As I was unsure because I had already messed around with my phone, I decided to do a system repair through pc companion to set my phone back to base. I then used android system info to recheck and sure enough, the proc still shows MSM8960. Am I dreaming or isn't the processor supposed to be a MSM8260-A.
Please enlighten me, have Sony updated things on later Xperia T's or is it just wishful thinking on my behalf.
Mine says the same, I don't know if it's supposed to be like this, it probably just doesn't specify this exactly for some reason.
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Same on mine also.
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BigD18t said:
Same on mine also.
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Mine says same, never rooted or anything!
Maybe sony put the Xperia V CPU in our T
Mines rooted but never flashed a Rom or installed CWM yet.
Sent from my LT30p using xda app-developers app
they are same.just different radios so not suprising
BigD18t said:
Mines rooted but never flashed a Rom or installed CWM yet.
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Going to ask sony now:
http://talk.sonymobile.com/message/461839#461839
Perhaps a software problem but if not it would be weird!!
Well, at least I'm not the only one. If someone who owns the T since October did the same tests we'd be basically fixed...
I own my xt since November and it say's the same...
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Ok thanks for the feedback. It's still a bit strange. I wonder what Sony will say, if anything, in the thread that was opened on their site.
Mine is manufactured in early March 2013 and it also says MSM8960.
Same on mine. But it's the same right? Only LTE is the difference.
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wednesday13 said:
Same on mine. But it's the same right? Only LTE is the difference.
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Yep, it is technically
Right to clarify this:
The chip set in the T is the 8260A. However for software purposes it is so similar to the 8960 that it may as well have been named that. Every reference you will find will be to 8960 - technically in CAF 8260A doesn't even exist. This is why you find the baseband saying 8960.
Sony's answer:
Correct chip set is MSM8960.
The white paper is going to be corrected accordingly.
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Click to collapse
http://talk.sonymobile.com/message/478107#478107
check new whitepaper: http://www-support-downloads.sonymobile.com/lt30/whitepaper_EN_lt30p_xperia_t.pdf (on page 5)

New z1 with dust under display.

So I just received my xperia z1 yesterday from clove and after spending the whole night setting it all up painstakingly, I found 2 small specks of dust under the display. Seems the QC isn't terribly good -- anyone else face any similar ssues with the first batch of phones?
I'm now waiting for clove to get back to me. Sigh.
No issues here... Is it under your screen protector?
Sent from my C6903 using Tapatalk 4
No issues with this device either
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Clownzer said:
No issues here... Is it under your screen protector?
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nope. Under the display unfortunately. Argh, just my luck.
ianford10 said:
No issues with this device either
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glad you got a good unit! I'm contemplating what to do now, as clove days I can either return the device or I can get a "discount".
If you are unhappy with the dust then best to get another unit, it would anoy me knowing it was there
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ianford10 said:
If you are unhappy with the dust then best to get another unit, it would anoy me knowing it was there
Sent from my C6903 using XDA Premium 4 mobile app
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you're absolutely right. just waiting for their reply. Just sucks that I have to pay a huge chunk in shipping.
ietsen said:
you're absolutely right. just waiting for their reply. Just sucks that I have to pay a huge chunk in shipping.
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Where you sending it from? If it's defective which it is then surely they should pick up the return postage?
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ianford10 said:
Where you sending it from? If it's defective which it is then surely they should pick up the return postage?
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I got the device from Clove but I'm in Hong Kong. Just spoke to their customer rep and he says I either send it back and bear the shopping cost or receive a "discount" for the existing unit. Its my fault I suppose for not checking on returns earlier!!
ietsen said:
I got the device from Clove but I'm in Hong Kong. Just spoke to their customer rep and he says I either send it back and bear the shopping cost or receive a "discount" for the existing unit. Its my fault I suppose for not checking on returns earlier!!
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That's not very good in my opinion. Did you pay import charges too? If you did and you send it back then they send you a replacement and they do not declare it as a repair then you will probably pay import charges again, is the discount enough that you can live with the phone?
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ianford10 said:
That's not very good in my opinion. Did you pay import charges too? If you did and you send it back then they send you a replacement and they do not declare it as a repair then you will probably pay import charges again, is the discount enough that you can live with the phone?
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no import charges (thank god). I'm thinking of just returning it for a full refund and wait for the device to be launched here. But I also want to use it, so I'm torn.
they have yet to revert on the discount that they are willing to offer citing that they are extremely busy with the other z1 orders! I'm sp frustrated as the phone is all set up and its now in the box, and I have to use my wp8 in the meantime.
ietsen said:
no import charges (thank god). I'm thinking of just returning it for a full refund and wait for the device to be launched here. But I also want to use it, so I'm torn.
they have yet to revert on the discount that they are willing to offer citing that they are extremely busy with the other z1 orders! I'm sp frustrated as the phone is all set up and its now in the box, and I have to use my wp8 in the meantime.
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If the discount was alright then I'd live with it until you can lay your hands on another then eBay the one you have, if you don't lose any money then you could buy a new one, at least then you can just use the one you have for now
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Display problem (Canada Bell c6906)

I found a blurry line covered by soft key on my z1 display while it's booting and I have been using it more than 14days.
Would Sony warranty cover this? than where should I go, if it is?
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Attach some pictures I took when I check the display with LCD test app
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epcd0728 said:
Attach some pictures I took when I check the display with LCD test app
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Could you please tell me which app did you use to check the display?
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I used 'LCD-Test (AMOLED ready)'
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epcd0728 said:
I found a blurry line covered by soft key on my z1 display while it's booting and I have been using it more than 14days.
Would Sony warranty cover this? than where should I go, if it is?
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Click to collapse
Even its pass 14 days, thats only for refund or get a different device, bell has a 30 day DOA replacement policy the sales personel never tell you that because they dont want you to know make you think you have to send the phone for repair, i found that out by calling bell 1-800 itself, if something is wrong with the phone they have to replace it with same phone same color before the 30 days expires, i am doing a doa replacement tomorrow they said will have device ready for me
Can someone point out the problem?
A blurry line covered by soft key?
Edit: I understand the problem now.
dawen said:
Even its pass 14 days, thats only for refund or get a different device, bell has a 30 day DOA replacement policy the sales personel never tell you that because they dont want you to know make you think you have to send the phone for repair, i found that out by calling bell 1-800 itself, if something is wrong with the phone they have to replace it with same phone same color before the 30 days expires, i am doing a doa replacement tomorrow they said will have device ready for me
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Does it matter if I updated software myself with flashtool? I updated to generic version .257 not Bell one and should I go to the store that I bought in or any Bell retail store? because I went there twice for replacement(now I have is third one):crying:I mean they did well, but it's hard for me to get there for replacement again..
Sony should improve their QA, it just undermine their product image.
I encountered exactly the same problem with my Z1 after 6 days of use. Two days ago I took the phone to the shop where I bought it from (Orange Shop Romania) and I specificly asked them to replace my unit with a new one. But they told me they can't do that and that it will be sent to the central service to be repaired. The warranty law in Romania is very unclear and I am waiting now to see what happens.
Good to know that i'm not the only one with this problem
I found someone who has same problem as mine on YouTube.
https://www.youtube.com/watch?v=L3I8AyMxqeg&feature=youtube_gdata_player
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I have just gotten a replacement for my z1 due to that problem with the display. All is ok now
I really thought i could live with this thing but now i got a new one because it has f***ed me up
Everythings okay now

Anyone with a half sunken power button?

Does anyone has had this problem? Do any of you guys know if HTC covers it under warranty ?
Sent from my HTC One using XDA Premium 4 mobile app
The earlier factory batches of the HTC One have a lot of hardware faults and build issues, I recommend getting your phone replaced if under warranty. Build defects are good reasons to get a warranty replacement. I've replaced my One twice so far due to defects and I finally got a perfect device.
Prophet16 said:
The earlier factory batches of the HTC One have a lot of hardware faults and build issues, I recommend getting your phone replaced if under warranty. Build defects are good reasons to get a warranty replacement. I've replaced my One twice so far due to defects and I finally got a perfect device.
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And I have to deal directly with HTC right ?
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juanshop said:
And I have to deal directly with HTC right ?
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Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.
Prophet16 said:
Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.
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Gonna try with tmobile. Well see. Appreciate it!
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juanshop said:
Gonna try with tmobile. Well see. Appreciate it!
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T-Mobile does send refurbished devices.
It might take some convincing
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Prophet16 said:
Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.
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how long after you bought your phone you did the exchange at the store?
juanshop said:
how long after you bought your phone you did the exchange at the store?
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I got the phone in March last year and I got it replaced last time this month.
juanshop said:
Does anyone has had this problem? Do any of you guys know if HTC covers it under warranty ?
Sent from my HTC One using XDA Premium 4 mobile app
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Had this problem too.. got a replacement...
here is another guy with the same problem:
http://forum.xda-developers.com/showthread.php?t=2538252&page=3

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