Database Develop

Creaky hardware?

Is anyone having basic build quality issues with the NC hardware? I just exchanged my first one because it had a mushy power button that didn't click, and the replacement i find makes a creaking noise whenever i grab it by the left side. I know it's going to drive me crazy if I don't exchange it again.

I haven't experienced any of those... in fact I find the construction to be quite solid. Bad batch maybe?

I returned my first Nook Color because there was a dust speck in the screen. I couldn't rub it out and it kept bothering me so I brought it back to B&N and they gave me a brand new one. I wonder what they will do with the one I gave them. Everything seemed to work except that one dust particle in the screen.

Mine had a dead pixel which awoke after a bit of use, but other than that (and I'm picky) it's been really solid. The touchscreen is a bit wacky at times, but that could be me - I have extremely dry skin and that can cause issues.

bruceleroyjr said:
I returned my first Nook Color because there was a dust speck in the screen. I couldn't rub it out and it kept bothering me so I brought it back to B&N and they gave me a brand new one. I wonder what they will do with the one I gave them. Everything seemed to work except that one dust particle in the screen.
Click to expand...
Click to collapse
this plus the frame on my first was loose and the sd door magnet didnt work right my girlfriends (bought at same time) has no issues

milkham said:
Is anyone having basic build quality issues with the NC hardware? I just exchanged my first one because it had a mushy power button that didn't click, and the replacement i find makes a creaking noise whenever i grab it by the left side. I know it's going to drive me crazy if I don't exchange it again.
Click to expand...
Click to collapse
Funny, I am having the exact same issue with my NC. Creaky left side. Kinda makes a 'click' noise in about a one inch spot on the left middle by the screen. Kind of annoying but I suppose I'll live with it..

Definitely experiencing the creaking as well, and now I am noticing the back left side has some 'give' to it, allowing me to actually push it in slightly. The right side is perfectly firm. Anyone else notice this? Only had it for a few days, so if this is an isolated issue I will return/exchange it.
Thanks

+1 mushy power button here too.
no dead pixels though so I think i'm going to keep it.. I've got 'QuickBoot' installed anyways as a workaround

Mine is creaky, too. Everything that matters (to me) appears to be working well.
The top frame may be a 'snap-on' thing that snaps-on from right to left resulting in a bit of a space on the left side about a 1/3 of the way up. I'm sure most folks are sensing/feeling/hearing the 'creak', especially when moving through different ambient temperatures.
Touch and squeeze most of your devices (notebooks, phones) that are composed of different materials, e.g. plastic and metal, and, more than likely, they 'creak', too.

I have the creaking too. I thought about exchanging it but I don't really notice it anymore.

I returned my first nook color because of the creaking on the right side. It only happened after the device warmed up.
The second one is now doing the same thing on the left back. As much as I love it, it doesn't seem very solid.
sent from my NookColor using tapatalk

Yeah i've got the creak top left corner. Doesn't bug me much but I do plan on keeping an eye on it.

I've got the creaky left side too. It hasn't bugged me too much, but the USB cable did catch on fire when I plugged it into my Nook this morning.
So that was fun.

mtmyers said:
I've got the creaky left side too. It hasn't bugged me too much, but the USB cable did catch on fire when I plugged it into my Nook this morning.
So that was fun.
Click to expand...
Click to collapse
Huh?
10 char

The first NC I brought home had a dust particle right in the middle of the screen, too. Exchanged it, and the new one creaks right below the N button. No power button issues, though!

mtmyers said:
but the USB cable did catch on fire when I plugged it into my Nook this morning.
Click to expand...
Click to collapse
Ahaha, funny joke. !.

I'm thinking of returning mine too. I have creaking. Anyone else have a bowed panel where the home button is? The left side is about a 0.5 mm lower then the center and the right side is about 0.25 mm lower then the center.
Such a shame. It is nice device. Its the best built android device I have seen.

mrintegrity said:
Ahaha, funny joke. !.
Click to expand...
Click to collapse
Seriously, the USB cable sparked and caught fire when I plugged my Nook Color into it this morning.
It didn't appear to damage the Nook, but the USB cable end is burnt and blackened.
Needless to say I'll be taking it back.
I'll take some pictures in a bit.

Took some pictures, I'll post them when I get 8 posts under my belt and can post pictures.

mtmyers said:
Took some pictures, I'll post them when I get 8 posts under my belt and can post pictures.
Click to expand...
Click to collapse
You know, that actually doesn't sound far fetched to me. For some reason the USB cable does not want to work in 2 of my known working USB slots. Windows gives me the standard "USB root hub has detected a power surge" message. So it wouldn't surprise me at all if it caught fire. I plan on seeing about a third party cable if I keep running into weirdness with it.

Tiny bulge under SIM slot after 6 days

I just noticed this evening that I have a little bulge under my SIM slot. The rubber protrudes about 1mm, and is about 1/4" long. It happens to be exactly above where my ring finger rests when I hold my phone, as if my finger (over the past 6 days) has forced the separation. It's nothing a bumper or case won't fix -- but I don't have a bumper or a case.
Hopefully it's an isolated case **He naively says starting at the screen lift on his Nexus 7**

ralexand said:
I just noticed this evening that I have a little bulge under my SIM slot. The rubber protrudes about 1mm, and is about 1/4" long. It happens to be exactly above where my ring finger rests when I hold my phone, as if my finger (over the past 6 days) has forced the separation. It's nothing a bumper or case won't fix -- but I don't have a bumper or a case.
Hopefully it's an isolated case **He naively says starting at the screen lift on his Nexus 7**
Click to expand...
Click to collapse
I dont see it. Can you get a closer picture?
Sent from my GT-P7310 using xda premium

ctowne said:
I dont see it. Can you get a closer picture?
Sent from my GT-P7310 using xda premium
Click to expand...
Click to collapse
Buy specs mate. Or get a better monitor.

Oh nevermind I see it now. I would send it back. He said under so i was looking under. That is more like above it.
Sent from my GT-P7310 using xda premium

Looks like the rubber band warping. Not sim slot.
I ordered a nexus 4 and all I got was bo.

Yeah, that looks like a clear defect. I'd definitely have Google replace it.

I've had mine for over a week. It doesn't have that issue. Thank God.
That's a definite defect. Get a replacement ASAP.
Sent from my Nexus 7

At least it still works mine is lifeless

Hi
Might just be clip on the back cover that hasn't engaged. Can you clip it back in by squeezing the back at that point against the front?
Regards
Phil

PhilipL said:
Hi
Might just be clip on the back cover that hasn't engaged. Can you clip it back in by squeezing the back at that point against the front?
Regards
Phil
Click to expand...
Click to collapse
Nah, it's surprisingly stubborn. I've put quite a bit of pressure trying to "pop" it back into place to no avail. I really do hope this isn't a mass problem. I'm going to do an RMA (also have the rattle & hiss). The next one I'll have a case from Day 1.

Hi
ralexand said:
Nah, it's surprisingly stubborn. I've put quite a bit of pressure trying to "pop" it back into place to no avail. I really do hope this isn't a mass problem. I'm going to do an RMA (also have the rattle & hiss). The next one I'll have a case from Day 1.
Click to expand...
Click to collapse
The rattle is just the plastic lens in the camera related to auto focus, a lot of phones have the same rattle, search for "camera rattle". Hiss is caused by the DC-DC power converters in the phone, it's a known issue with low power equipment such as mobile phones, just do a search for the terms "dc dc converter audible noise". These are not faults, just side effects of the technology that most people will ignore or not notice.
Such is the variable nature of these components you may get another phone that appears better or just the same or even worse, but very likely the rattle will always be there as that is just how the cameras are at rest with nothing powering the magnetic servo of the lens.
Obviously the bulge in the side of the case shouldn't be there, certainly a reason to get it replaced.
Regards
Phil

OP - I finally received my phone yesterday and noticed that I too have the same little bulge. Mine is on the opposite side of the phone. It does look like it's just a clip that didn't engage. However, like you, I tried to push it in to no avail. Since there is nothing else wrong with my phone at all I am holding off on sending it in for an RMA because I'd be afraid to get a phone with worse defects. This one is so minimal that I can live with it. Especially since I REALLY have to look for it to see it.
With that said, I'm contemplating just removing the backing, which I have read is super easy (just remove the two screws at the bottom and the sim tray and it pops off). I was thinking about doing this to inspect that little section to see if something is just protruding a tiny bit that can be easily corrected. I'm going to wait until I see others have successfully removed the backing before attempting it myself.
Just wanted to let you know that you are not alone.
UPDATE: I called Play Support and told the rep about the issue. He said I'm not the first person to have the small bulge and recommended an RMA since it's considered a defect so I went that route.

I returned a Nexus 7 that had the same problem. There was no screen lift, so I hesitated, but after taking the back off and seeing that internal components were pressing the bezel outwards (and the screen had been attached onto the already-bent bezel, leaving the bulgey spot without any adhesive to speak of even if I could get the bezel straight) I decided I didn't want to wait for dust to start creeping in and took it back. Glad I did, my replacement was perfect. Hope you get the same result with a new N4 (whenever they get around to having a new one for you :| ).

Damn I have the buldge to Don't know if i'm just noticing or if it's been there all along. I've decided i can live with the tiny amount of hiss in the ear piece and the camera rattle (which i've been told and believe is normal and not a defect). Can't decide if this is something that'll worsen over time or just live with this in fear of getting a device with worse issues. DOH

marnel47 said:
Damn I have the buldge to Don't know if i'm just noticing or if it's been there all along. I've decided i can live with the tiny amount of hiss in the ear piece and the camera rattle (which i've been told and believe is normal and not a defect). Can't decide if this is something that'll worsen over time or just live with this in fear of getting a device with worse issues. DOH
Click to expand...
Click to collapse
Don't fret. I called Google about this issue since I have it too. The rep told me he had a few reports of this and recommended an RMA for it. It won't get worse but if it does bother you just call and have them send you a new one. The process is really easy. I've done this in the past with other Nexus devices as well. They send you a new one within 3-5 business days and put an auth charge on your card for the full price of the phone. Then, when you get the new phone you put the old one in the box and send it back to them. When they receive the phone they remove the auth hold. This way you are never left without a phone.

Anyone opened theirs up?
Sent from my Nexus 4

[Q] S4A USB Flap/Seal

Hey all,
i have an issue with my usb flap. I can close it, and the phone allready survived some water. But as a mechanical engineer i am not happy with the seal for the usb port.
I try to explain it: when i close the seal it keeps popping out a little bit. Depending on which side i press in first (Top or bottom) the other one pops out about 0.5 to 1mm. In the end the flap seems to feel more comfortable in the position where the top side stays out. Some employee told me that is normal, i had nothing to compare so i have to believe him for the moment. Thats why i ask you guys if your device has the same or not.
Thanks for your help. Sorry for my english.
Greatz

I have the same problem currently. This is my second Active. The first didn't do this. I'm considering a warranty replacement, but I don't want to spend the time setting everything up again.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 4

Open the flap, then pull it just a tiny bit so the side section is exposed (you pull in the direction of the power button side of the phone, so to the right just a bit). When you insert it, you need to slide that section back into the area it's designed for, pressing down on the left side somewhat firmly (left in terms of you staring at the screen). When that's done, press down on the right side so it's flush - so the whole cover is flush with the bottom of the phone.
There's actually two "levels" of it being closed: the first is close to being flush but not completely; this level kills the water-resistant feature and your phone too if you don't seal it properly and dunk it.
The second level is when it's truly in place, and you can actually feel it when it "snaps" into that position - when it's truly in place the cover is totally flush with the bottom surface of the phone.
Just something I had to come to understand myself in my short period of time owning the GS4A.
Might be helpful info, might not, but that's how I've come to understand it and seal that USB port cover personally without issues.

My cover has been getting worse. I can still get it to snap into place, but I have to get it positioned just right or it does not seal completely. I think that it will probably break off soon and become lost. Does anyone know if the seal is easily replaceable? I haven't seen the part listed on the parts thread. It is frustrating to think that the only option may be to send it back to replace a 10c part. Considering the design intent of this phone, I certainly thought that Samsung would have developed an inductive charging back long before the USB seals would start wearing out.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 4

Hear's another thing (pun intended) about that microUSB port cover: it works in conjunction with the speaker as well meaning that whole bottom section is a "woofer" port enclosure, basically, taking the term from speaker enclosure technology.
When the cover is in place and sealed properly, you get "more bass" (ok it ain't much but it's very noticeable to me) when audio is coming from the speaker. If you remove the cover while audio is playing, voila, it turns all tinny and full of nothing but very high end frequencies. And when the cover is in that first level of being attached, you still will hear mostly high end frequencies - only when it's properly in place and the seal is in effect does the audio tone change, at least in my situation.
Just something I noticed, thought it was somewhat cool the first time it happened, I thought I had broken something when the audio took on that high tinny and harsh quality.

Mine broke last night and called samsung the tech guy telling me thats the fist time that the seal port cover broke.and I have to wait 2weeks to get it done.should I go att instead but not sure they will replace this thing...

pink_lady03 said:
Mine broke last night and called samsung the tech guy telling me thats the fist time that the seal port cover broke.and I have to wait 2weeks to get it done.should I go att instead but not sure they will replace this thing...
Click to expand...
Click to collapse
I'd call AT&T's warranty line.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 4

br0adband said:
Open the flap, then pull it just a tiny bit so the side section is exposed (you pull in the direction of the power button side of the phone, so to the right just a bit). When you insert it, you need to slide that section back into the area it's designed for, pressing down on the left side somewhat firmly (left in terms of you staring at the screen). When that's done, press down on the right side so it's flush - so the whole cover is flush with the bottom of the phone.
There's actually two "levels" of it being closed: the first is close to being flush but not completely; this level kills the water-resistant feature and your phone too if you don't seal it properly and dunk it.
The second level is when it's truly in place, and you can actually feel it when it "snaps" into that position - when it's truly in place the cover is totally flush with the bottom surface of the phone.
Just something I had to come to understand myself in my short period of time owning the GS4A.
Might be helpful info, might not, but that's how I've come to understand it and seal that USB port cover personally without issues.
Click to expand...
Click to collapse
Both of the ones I have are the same as this. I've had to really explain to the missus that she can't just 'sorta' close it otherwise it's not waterproof any more. I haven't had any issues yet but as soon as that wireless WiQiQi proves itself battle worthy (or at least doesn't mess up the seal on the back) I'm putting in for 2 of them ASAP. I haven't used any sort of wireless charging yet but I'm pretty confident that I won't ever buy a phone that doesn't have it ever again, same as I won't ever buy a non-waterproof phone after the Rugby Smart and the S4A have proved themselves worthy.

br0adband said:
Open the flap, then pull it just a tiny bit so the side section is exposed (you pull in the direction of the power button side of the phone, so to the right just a bit). When you insert it, you need to slide that section back into the area it's designed for, pressing down on the left side somewhat firmly (left in terms of you staring at the screen). When that's done, press down on the right side so it's flush - so the whole cover is flush with the bottom of the phone.
There's actually two "levels" of it being closed: the first is close to being flush but not completely; this level kills the water-resistant feature and your phone too if you don't seal it properly and dunk it.
The second level is when it's truly in place, and you can actually feel it when it "snaps" into that position - when it's truly in place the cover is totally flush with the bottom surface of the phone.
Just something I had to come to understand myself in my short period of time owning the GS4A.
Might be helpful info, might not, but that's how I've come to understand it and seal that USB port cover personally without issues.
Click to expand...
Click to collapse
Mine unfortunately never snaps. I can push it to the desired position, but it never stays there.
So I have to replace it.
Hate this just because of one little part...
From mechanical view this problem seems logic. The seal fits into the housing and the USB port. The housing is connected to a print board and the USB port is on the print. The seal must fit very exactly and over this array of possible small failures a exact position is hard to get...
Greatz and thanks
Sent from my GT-I9295 using xda app-developers app

If I can make a suggestion, take it as such for those (of us) that have the GS4A and may or may not be having issues with the microUSB cover/flap/etc:
Personally I can't wait to get my GS4A set up and working with a wireless charger. I'm still on the fence at the moment over which one to get/use but I'll figure it out. But because of the fact that I hate plugging and unplugging the GS4A (or any smartphone) and knowing that each time I do it I'm just creating that much wear and tear on the microUSB port, I purchased the app called Wifi File Transfer Pro a very long time ago and I have never had one single moment to regret the purchase (that means I LOVE IT).
I'm not a shill for it, but honestly, for a buck and change there's no better such app on the Play marketplace that I've been able to track down and I've tried about 30 of them meaning apps that allow you to connect to your device over your Wi-Fi network for file transfers to and from the device, etc.
The only reason I plug my GS4A in is to charge it these days and I'm just getting tired of doing it as frequently as I do because... I currently have a cheap Samsung counterfeit battery - learned the hard way with that one - but I have a real Samsung battery on order, should be here by Friday, purchased with that 50% off code they gave me for registering the GS4A with Samsung a few weeks back.
So in a few days I'll have a wireless charger, a real legit Samsung battery (brand new, even), and I'll use the microUSB port one last time, hopefully to do a proper full charge on that battery (with a 2A charger, even) and then once that's done I'll close that flap with the intention of never opening it again.
But seriously, if you're doing a lot of transfers to and from the phone for whatever reason, look into that app - Wifi File Transfer Pro from smarterDroid - or some other such wireless transfer app depending on your needs and wants (because there are several dozen of them on the Play marketplace and take the wireless route. Yes, using the microUSB is faster overall because it's a hardwired connection but I typically get 6-10MB/s using this app and my 11n network.
Go truly wireless or go home and save that microUSB port just for emergencies...

pink_lady03 said:
Mine broke last night and called samsung the tech guy telling me thats the fist time that the seal port cover broke.and I have to wait 2weeks to get it done.should I go att instead but not sure they will replace this thing...
Click to expand...
Click to collapse
Mine broke off the first week I had it. Horrible design. Terrible application. I kept the plug but since I am constantly plugging in to power up it is more of a hindrance than a feature. Wireless will be an issue unless they will fit inside a protective case. The Active is already too thick to fit in most cases made for the regular S4.

It's the same thickness as the GS4 for the most part, barely a millimeter difference, but the GS4A is a bit longer top to bottom. There are a lot of cases available now for it that accommodate the differences (longer body length, slight expansion at the end rubber caps top and bottom back, etc). Those Diztronic ones are some of the thinnest full body cases I've seen so far but I went the Unicorn Beetle route and have been nothing but happy since I first put it on.
Yes the flap could have been done better I suppose, but I've got a cheap LG prepaid using a similar mechanism with the microUSB port cover and I've plugged unplugged that phone a thousand times over the years, still works fine.
Sometimes I think people should just take better care of their hardware...

A soft case without an opening for the flap would be nice Than it looks better and we can not destruct the flap

What screen replacement do I need?

My Nexus 6 fell and the display broke. Not the screen but the display. The scratch's are inside. My device still works but I can't see anything and the touchscreen doesn't work.
What display/screen replacement should I buy?
I was thinking on buying this one: http://articulo.mercadolibre.com.mx/MLM-576031511-pantalla-touch-marco-motorola-nexus-6-_JM
Please check the link and tell me if it's the right thing to buy. Thanks in advance.
A pic of how it looks:

That's the right one.

That replacement has the frame too, if you want to save money and your frame is still in good condition you can just remove the existing frame from the broken screen, no need to worry about hurting the display as it's already broken so just break it loose, in pieces if you have to lol. Then just get one without a frame, just be sure to check the descriptions to be sure they include adhesive tape pre-applied or get a roll of 2mm 3M double-sided adhesive tape for $2 and do it yourself. While your at it you can also use the tape to re-secure your back cover after removing it if it needs any.
::EDIT::
Here is an example of one without a frame:
https://www.amazon.com/gp/aw/d/B00X...eywords=nexus+6+replacement+screen&th=1&psc=1
That seller it's a $40 difference in price without the frame. Also note how the speaker grills are attached to the frame, NOT the AMOLED. Keep that in mind when taking off your broken screen from the frame. If you are unsure if you can do it and feel safer just getting it with the frame, take 10 minutes before ordering and just try to seperate the broken AMOLED from the frame, if you succeed and find it by looking at it just how the new AMOLED panel would attach to the old frame then save $40 and get just the panel, it's already broken, might as well give it a shot, if you don't think you can attach the new panel to the frame yourself after removing the broken panel, order the one with the frame. ?

Thanks guys. I've got some more questions.
What process should I follow to replace the screen, should I dissemble everything? Any video tutorial you would recommend?
And, I've noticed that the phone doesn't heat up when I charge it as it did before (I have a Turbocharger), is the device ok? Is it normal that it doesn't heats up?

It's normal to have it not heat up when charging. Mine doesn't.
Jerryrig Everything has a good teardown video you can use.

What seems weird to me is that the phone usually heated up even if i wasn't using it (I guess fast charge) but now it doesn't.
Is there a way to know if it's charging or know the battery level other than looking and the screen? Because I can't see anything.

You should let the battery completely discharge, so the device turns off. That will help to prevent electrical damage to the components when you are disassembling the phone.

Letting the battery drain to zero is bad for the battery, for one. For two, the battery will be one of the first things disconnected, thus there will be no component damage.

Isley_ said:
What seems weird to me is that the phone usually heated up even if i wasn't using it (I guess fast charge) but now it doesn't.
Is there a way to know if it's charging or know the battery level other than looking and the screen? Because I can't see anything.
Click to expand...
Click to collapse
Typed up a long response then posted and ticket was expired lol. All I can think of right now is the phone still works, just can't see anything. Let the battery die, call the phone to see if it's dead or rings/vibrates. After it's dead plug her back up and see if she starts, can call again to check if it's in fact booted into Android. Maybe someone else can think of a better way, I take it you don't have the LED enabled for charging so that sucks. Like the previous poster said, it is not advised to let the battery drain 100%, one time however won't hurt, just don't do it repeatably. Hope you successfully get her up and running again I still have my pre-order Nexus 6, never a screen protector, just a Seidio Dilex Pro case and not a scratch on the beauty, someone needs to make a SD 835 phone with dual front facing speakers before I upgrade!

LaGgY_42o said:
Typed up a long response then posted and ticket was expired lol. All I can think of right now is the phone still works, just can't see anything. Let the battery die, call the phone to see if it's dead or rings/vibrates. After it's dead plug her back up and see if she starts, can call again to check if it's in fact booted into Android. Maybe someone else can think of a better way, I take it you don't have the LED enabled for charging so that sucks. Like the previous poster said, it is not advised to let the battery drain 100%, one time however won't hurt, just don't do it repeatably. Hope you successfully get her up and running again I still have my pre-order Nexus 6, never a screen protector, just a Seidio Dilex Pro case and not a scratch on the beauty, someone needs to make a SD 835 phone with dual front facing speakers before I upgrade!
Click to expand...
Click to collapse
Try iFixIt https://www.ifixit.com/Guide/Nexus+6+Display+Assembly+Replacement/36090
These fine people are in the town where I live and have very through tutorials. They are also involved in the political battles to allow user repair rights for everything you can imagine, and then some. :highfive:

anyone experience popping noise when pressing note 9 screen?

Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.

Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk

daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
sorry should have said, no tempered glass or any screen protector applied.

have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore

ah ok thanks for replying, must have just been very unlucky. Cheers.

MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.

are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away

Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.

MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
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Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
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It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
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agreed.

After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
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I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.

MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
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i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.

MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?

MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.

So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.

MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.

I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk

i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly

I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.

glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.

elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.