Flashed wrong rom... need ruu for 1.31.651.2 - Sprint HTC One (M7)

So while having twenty tabs open and sifting through a bunch of dead threads and guides with dead links. I ended up downloaded a stock rom from the main htc one forum and didn't notice. I thought I was in the Sprint section the whole time.
Now my backup does not work, it boots but I can only see the notification bar and it reboots after like a minute. Installing other roms does the same thing so I am assuming the partitions are borked.
I can still get into twrp, I can unlock and relock the bootloader and adb etc.
My current version is 1.31.651.2
Could someone please provide me with some info on getting this fixed. The only thing I wanted to do was unlock the phone, I called sprint and they gave me the unlock code but I could not find where to enter it. After research I read you need root, and unlock helper. And now here I am haha.

Did you get squared away, or are you still out there on that lonely, over populated island?
Sent from my HTCONE using Tapatalk
---------- Post added at 08:58 AM ---------- Previous post was at 08:57 AM ----------
bowenac said:
So while having twenty tabs open and sifting through a bunch of dead threads and guides with dead links. I ended up downloaded a stock rom from the main htc one forum and didn't notice. I thought I was in the Sprint section the whole time.
Now my backup does not work, it boots but I can only see the notification bar and it reboots after like a minute. Installing other roms does the same thing so I am assuming the partitions are borked.
I can still get into twrp, I can unlock and relock the bootloader and adb etc.
My current version is 1.31.651.2
Could someone please provide me with some info on getting this fixed. The only thing I wanted to do was unlock the phone, I called sprint and they gave me the unlock code but I could not find where to enter it. After research I read you need root, and unlock helper. And now here I am haha.
Click to expand...
Click to collapse
Sent from my HTCONE using Tapatalk

Follow this guide
http://forum.xda-developers.com/showthread.php?p=44243635
Just a heads up as you are following the commands you will see strange text and also an error, but just keep going and it will work.
Sent from my HTCONE using xda app-developers app

Konfuzion said:
Follow this guide
http://forum.xda-developers.com/showthread.php?p=44243635
Just a heads up as you are following the commands you will see strange text and also an error, but just keep going and it will work.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Thank you, took a few trys but it worked. +10000

Glad your back up and running.
Sent from my HTCONE using xda app-developers app

Konfuzion said:
Glad your back up and running.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Now do you know of a way to actually unlock the phone to be used on gsm?
I tried this http://forum.xda-developers.com/showthread.php?t=2491840 that didnt work. So now I just restored my original twrp backup that I made after getting it back up. So now I am on 4.1.2 sense 5 original from the ruu and just install SU.
If anyone could point me in the right direction of getting this phone unlocked and working correctly that would be great.
EDIT:
I just noticed after getting it back up with the ruu I am now able to select GSM from mobile data. Before it always said it was sim locked and wouldnt let me choose it.
APN shows T-Mobile Data cinet.spcs and T-Mobile MMS epc.tmobile.com
When I go to Available GSM Network and search networks it shows T-Mobile and AT&T when I choose T-Mobile it tries to register the network for ever then it gets registed and shows T-Mobile as the Available GSM Network but then it gets removed. I was able to make one test call and it worked but then was removed.
Through out all of this I keep getting a message to Change Mode No Network Found Select Yes to switch to global mode, no to stay in current mode. Nothing seems to be working though.
Thanks in advance to anyone who can help me figure this out.

Hmm seems to have stuck this last time I selected T-Mobile. We will see how long it last. I just want to make sure I have done everything correctly. I would like to get updated to the latest stock plus root rom.
Here are some screenshots.
http://i880.photobucket.com/albums/ac7/bowenac/Screenshot_2013-11-05-11-46-03_zps1ddadb6e.png
http://i880.photobucket.com/albums/ac7/bowenac/Screenshot_2013-11-05-11-46-10_zpsa1b83cfb.png
EDIT:
Nope now its gone, I keep having to select T-Mobile and it only works for a couple minutes. Any ideas?

Related

boot looping when I update with Viperboy 1.1.0

I am rooted on a Sprint One and had stock HTC. Then downloaded the Viperrom 1.0.4 and had no trouble get it on, did not loose any of my settings or folders. Now when I download and try to run the viper 1.1.0 zip, it does the install and starts up shows my walpaper and icons appropriately, then crashes and constant reboots to the same point. Able to get on to recovery and reinstall the back up i had made with no rpoblems.
What do I need to do? If I wipe, what do i wipe? Have TWRP.
Will I loose all my settings and data?
Please help
Under advanced wipe select the first 4(dalvik,cache,system,data).
Then reflash the Rom.
You will lose settings.
Thanks, will try that in the morning.
Is there anyway we can save settings and restore them after upgrades?
aviatordoc said:
Thanks, will try that in the morning.
Is there anyway we can save settings and restore them after upgrades?
Click to expand...
Click to collapse
Htcs built in backup through dropbox works very well. It restores apps, settings, homescreens. About the only two things it doesnt restore are accounts, autorotate and lockscreen password
Sent from my HTCONE using xda app-developers app
youkosnake said:
Htcs built in backup through dropbox works very well. It restores apps, settings, homescreens. About the only two things it doesnt restore are accounts, autorotate and lockscreen password
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
yes but i also disables google backup
I fond HTCs better than googles. The only thing I manually use google sync for is contacts. And thats just force of habit.
Sent from my HTCONE using xda app-developers app
youkosnake said:
I fond HTCs better than googles. The only thing I manually use google sync for is contacts. And thats just force of habit.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
good to know, thanks
aviatordoc said:
I am rooted on a Sprint One and had stock HTC. Then downloaded the Viperrom 1.0.4 and had no trouble get it on, did not loose any of my settings or folders. Now when I download and try to run the viper 1.1.0 zip, it does the install and starts up shows my walpaper and icons appropriately, then crashes and constant reboots to the same point. Able to get on to recovery and reinstall the back up i had made with no rpoblems.
What do I need to do? If I wipe, what do i wipe? Have TWRP.
Will I loose all my settings and data?
Please help
Click to expand...
Click to collapse
Need to wipe before installing. In TWRP, hit Wipe>Swipe to wipe
gmentals said:
Under advanced wipe select the first 4(dalvik,cache,system,data).
Then reflash the Rom.
You will lose settings.
Click to expand...
Click to collapse
Do NOT do this. It will wipe everything including your internal SD card
Sent from my HTCONE using Tapatalk 2
I did the same thing as you. Mine got caught in a bootloop, I couldn't get the damn thing to force restart either. The bottom home & back key just kept flashing no matter how long I held it. I had to wait forever for the battery to die. I think something might be wrong with the restart fail safe HTC built in. So I relocked it, flashed back to stock, go to sprint store of course it reboots perfect every time. The people at the store are morons I hate going there. The guy says to me you just hold it down and the restart menu will come up. I'm like if the phone is frozen that doesn't work. None the less I don't expect them to replace something that is working. So I re-unlocked, cleared everything and installed latest build fresh works great haven't had any issue. I didn't back up either so I had to re set everything up which takes forever. I'm not a fan of restoring backups anyway as it can cause issues. I will be doing a nandroid next time and be more careful with dirty flashing. I always dirty flashed on MeanBean on my LTE without issues and Mike made it very clear when dirty update was not advised. In my opinion they shouldn't release a major update that will bootloop a phone over goo manger. It's still my fault but I didn't think twice about it when I tried to update viper. It still pisses me off that I have to fight with it to get the phone to reboot, the entire point of a fail safe is incase something goes wrong. It's the first time I have ever bootlooped a phone.
Do NOT do this. It will wipe everything including your internal SD card
Sent from my HTCONE using Tapatalk 2[/QUOTE]
I do this everytime I flash a new Rom and it doesn't wipe my internal SD...
Thanks all, I am just where I was. so many opinions and would like to have a concensus.
It won't wipe internal unless you specifically check it in advanced. Never wipe internal, but davlic, cache, data and system are fine and constitutes a full wipe..you should always wipe that way when trying different roms or going to a new base. Or use a superwipe script to make things easier.
Sent from my HTCONE using xda premium
---------- Post added at 12:28 PM ---------- Previous post was at 12:27 PM ----------
http://forum.xda-developers.com/showthread.php?t=2237021
[TOOL]smw6180 Superwipe
Sent from my HTCONE using xda premium
Mrlakadaddy is absolutely correct.
Consensus achieved
Sent from my EVO using xda premium
OK here it goes. Went to advanced, wiped all except internal. will see how it goes.
scottspa74 said:
Mrlakadaddy is absolutely correct.
Consensus achieved
Sent from my EVO using xda premium
Click to expand...
Click to collapse
What's up Scott did you get a One?
Sent from my HTCONE using Tapatalk 2
All went well and am on the new base. Only, I lost all my settings and it is such a pain to recreate all the screens, shortcuts, sign ons and accounts...
Thanks to all.
same problem
ive had the same problem, i actually had to use the ruu to get back to stock, unlocked it again s-off rooted and no matter what i do everytime i install any custom rom it goes into bootloop. ive tried every rom on here i cant even get viperrom to fully boot up. looking thru all the forums nobody has a clear answer as to why this is happening.
im stuck in boot loop after the viper rom and i just got it yesterday .. i dont know what to do at this point . when it does boot it ask me for the wifi login and fails says poor connection when its right next to me
Boot Loop
I'm also stuck in boot loop. I've done research and tried all kinds of stuff with no luck. This is what I get...
Phone boots
I get the notification bar and a black screen
Can't do anything with that.
After about a minute, it reboots.
Can anyone help with this? I have the 1.31 version. Clearing cache/data/delvik does nothing for me.
Can someone help me get it back to stock, or at least usable?
Thanks in advance.
erickr5 said:
ive had the same problem, i actually had to use the ruu to get back to stock, unlocked it again s-off rooted and no matter what i do everytime i install any custom rom it goes into bootloop. ive tried every rom on here i cant even get viperrom to fully boot up. looking thru all the forums nobody has a clear answer as to why this is happening.
Click to expand...
Click to collapse
Are you wiping before you flash a new rom?
matt406regal said:
im stuck in boot loop after the viper rom and i just got it yesterday .. i dont know what to do at this point . when it does boot it ask me for the wifi login and fails says poor connection when its right next to me
Click to expand...
Click to collapse
Same question are you wiping before flashing a new rom?
huebenthal said:
I'm also stuck in boot loop. I've done research and tried all kinds of stuff with no luck. This is what I get...
Phone boots
I get the notification bar and a black screen
Can't do anything with that.
After about a minute, it reboots.
Can anyone help with this? I have the 1.31 version. Clearing cache/data/delvik does nothing for me.
Can someone help me get it back to stock, or at least usable?
Thanks in advance.
Click to expand...
Click to collapse
RUU following this guide. http://forum.xda-developers.com/showthread.php?t=2390821
All of you should really start your own topic so people see it and help you.

[Q] Having Trouble with HTC One S-Off

Okay, so before i go ahead and post this, I'm well aware of where i should be posting it, but i'm apparently a new member and therefore cannot post in the HTC One Development section.
I'm using the T-Mobile HTC One (M7_ul) and i wanted to convert into the Google Play Edition. I took the OTA update from t-mobile that bumped me up to 1.27.531.11, and it took me about an hour to realize that t-mobile decided to block all ways to s-off with that update, and that i would somehow have to get back to .8. My bootloader is unlocked, with TWRP 2.5.0.0. and root. I flashed the Stock Sense 5 1.27.531.8 rom (although rather buggy, i keep getting errors with the phone program abruptly stopping, but its not an issue seeing as im not staying with this rom). Im under the assumption that if i did that, as long as my hboot was still 1.44, i'd be able to use Moonshine or revone to s-off. I tried both, and neither of them were a go. I keep getting an Error-2 with revone, and moonshine gets to Moonshining (10) and then says Error: dont drink and shine. Now i'm not a complete noob when it comes to unlocking and rooting HTC devices, but ive never decided to take that extra step to s-off. everytime i think i have it right, moonshine and revone give me errors. would someone please tell me what im doing wrong, or at least point me in the right direction? please?
Your phone was updated to .11 it's more than just the Rom that was updated, you just gotta wait. I do too my phone came with .11.
Sent from my HTC One using Tapatalk 4
grim489 said:
Your phone was updated to .11 it's more than just the Rom that was updated, you just gotta wait. I do too my phone came with .11.
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
I see. so if i'm understanding you correctly, I can't just flash the .8 rom and do s-off, T-Mobile patched it and im screwed?
Yeah that's it, I've read that one person has got it to work but idk if they actually took the ota or not. There would be a workaround if we had an RUU for .7 or .8 but we don't. So I guess we just gotta wait for someone to figure something out.
Sent from my HTC One using Tapatalk 4
Oh god I hope that day comes soon. I'm so tired of this menu bar....I'm tired of Sense 5 period. I want my stock android with it's's back
Sent from my HTC One using xda app-developers app
xeyesofthousandx said:
Okay, so before i go ahead and post this, I'm well aware of where i should be posting it, but i'm apparently a new member and therefore cannot post in the HTC One Development section.
Click to expand...
Click to collapse
that's why you can't, you should not have posted in dev section (and not here either but in Q&A) anyway did you try this:
http://forum.xda-developers.com/showthread.php?t=2398717
You could use HTC dev unlock until then though, just reset everything when s-off does come? That's what I've done and I'll just use s-off to make it look like nothing when (hopefully) it comes around again
Sent from my HTC One using Tapatalk 4
This post seems to have eluded me. It doesn't matter at this point, because there's no link in the post for a T-Mobile RUU
Sent from my HTC One using xda app-developers app
I'm unlocked already, I'd just really rather convert completely to the GPE using the mid/cid change method, so if HTC decides to upgrade the One to KLP when its released, I won't have to go back to stock Sense 5 to get the OTA
Sent from my HTC One using xda app-developers app
xeyesofthousandx said:
This post seems to have eluded me. It doesn't matter at this point, because there's no link in the post for a T-Mobile RUU
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
ask (in the thread not via pm)the author of that guide if flasking a firmware package + stock rom would do and what other steps you would need to take
you can find the firmware packages here: http://forum.xda-developers.com/showthread.php?t=2355814
It says in the op that the firmware zips are unsigned, which means I would have to be S-off to flash them.
Sent from my HTC One using xda app-developers app
xeyesofthousandx said:
It says in the op that the firmware zips are unsigned, which means I would have to be S-off to flash them.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
those firmwares in that thread are official and signed, so that's why I think you could have a chance of getting it working
Ok I see the signed link now. I have a job interview but when I get back I'll give it a shot and post my results. Fingers crossed!
Sent from my HTC One using xda app-developers app
xeyesofthousandx said:
Ok I see the signed link now. I have a job interview but when I get back I'll give it a shot and post my results. Fingers crossed!
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Good luck with the interview
A gentleman, thank you sir!!!
Sent from my HTC One using xda app-developers app
It looks like only the .11 firmware is signed :/
Sent from my HTC One using Tapatalk 4
N/m
grim489 said:
It looks like only the .11 firmware is signed :/
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
so updating all you fellas, no method i tried worked I managed to find a stable rom for 1.27.531.7. my thought process was to flash to .7, unroot, reflash stock recovery, relock the bootloader, and try to install the .8 OTA. Didnt work. I tried to bypass, got the OTA .zip from my storage, rebootRUU and flash the OTA firmware. Didnt work either. The progress bar hung at about 75%(i tried this 6 times, same result). so i unlocked the bootloader again, reflashed twrp 2.5.0.0 and had planned on just restoring the nan i made. I didnt realize that when you flash a RUU, even if it doesnt finish, it still formats your /sd/data, so backup was gone, by this point i had already done the wipe expecting it to be there, so through all this, i ended up stuck in twrp with no OS, and for some reason the ADB sideload feature didnt work so i couldnt push a .zip to the phone. after an hour and a half of frantically searching, i just decided to run the .11 official RUU, so after 14 hours, im back to where i started. Wayyyyy more trouble than its worth. just gonna flash a stock rooted 4.3 GPE rom, and when HTC and T-Mobile decide to stop screwing around and push the 4.2.2 update, ill just reflash the RUU.
Thanks for all the help, gents.
xeyesofthousandx said:
so updating all you fellas, no method i tried worked I managed to find a stable rom for 1.27.531.7. my thought process was to flash to .7, unroot, reflash stock recovery, relock the bootloader, and try to install the .8 OTA. Didnt work. I tried to bypass, got the OTA .zip from my storage, rebootRUU and flash the OTA firmware. Didnt work either. The progress bar hung at about 75%(i tried this 6 times, same result). so i unlocked the bootloader again, reflashed twrp 2.5.0.0 and had planned on just restoring the nan i made. I didnt realize that when you flash a RUU, even if it doesnt finish, it still formats your /sd/data, so backup was gone, by this point i had already done the wipe expecting it to be there, so through all this, i ended up stuck in twrp with no OS, and for some reason the ADB sideload feature didnt work so i couldnt push a .zip to the phone. after an hour and a half of frantically searching, i just decided to run the .11 official RUU, so after 14 hours, im back to where i started. Wayyyyy more trouble than its worth. just gonna flash a stock rooted 4.3 GPE rom, and when HTC and T-Mobile decide to stop screwing around and push the 4.2.2 update, ill just reflash the RUU.
Thanks for all the help, gents.
Click to expand...
Click to collapse
Dude, you were doing some serious stuff to your phone, you have to slow down a little. I recommend reading as much as you can before you attempt anything you just did. The reason I am saying this is that, when flashing firmware, the progress bar always sticks at about 75%, that is normal, then you reboot and it finishes the install. You probably got that firmware from the OTA you're talking about installed and didn't know it.
dgtiii said:
Dude, you were doing some serious stuff to your phone, you have to slow down a little. I recommend reading as much as you can before you attempt anything you just did. The reason I am saying this is that, when flashing firmware, the progress bar always sticks at about 75%, that is normal, then you reboot and it finishes the install. You probably got that firmware from the OTA you're talking about installed and didn't know it.
Click to expand...
Click to collapse
I let it reboot completely about 5 times, and checked the fw version each time. i promise you i didnt get it. I know the bar hanging on the OTA is normal, i had plenty of learning experience with that on the One V

[Q] Help me hard brick HTC One

As the title says, I need to hard brick this HTC One. I offer rooting, repairing and factory unlocking as a part time job and had this customer bring me this phone which he tried rooting himself and now regardless what rom is flashed the phone just reboots and doesn't pickup a cellular connection. I tried to reflash it myself and even tried to flash the ruu but gave up after so many fails and due to the phone just rebooting can't s-off so now the customer wants me to hard brick his phone so that when it boots up it doesn't show the prompt on the splash screen the phone been tampered with so he can just pay the insurance deductible and get a new one. Not sure how to go about Hard bricking since I never hard bricked a HTC device before only a Samsung device. Any help would be appreciated on how to hard brick it or fix it if possible.
I think you could probably try flashing something from a different phone. I hear that screws things up nice and good.
Sent from my HTCONE using xda app-developers app
that would be fraudulent first of all
secondly I assume you are still able to get into recovery if so then the device should be fine
verify that the rom that your customer downloaded was not downloaded from the international htc one, verify if the download was not corrupted.
post what steps you have followed trying to ruu, really this forum is all about helping but at the same time everyone should be aware of the dangers but most of all own up to their own actions if they end up with a brick.
Sent from my HTCONE using Tapatalk 2
Moved to proper section, please read and respect the rules before posting.
Thanks,
im0rtalz said:
that would be fraudulent first of all
secondly I assume you are still able to get into recovery if so then the device should be fine
verify that the rom that your customer downloaded was not downloaded from the international htc one, verify if the download was not corrupted.
post what steps you have followed trying to ruu, really this forum is all about helping but at the same time everyone should be aware of the dangers but most of all own up to their own actions if they end up with a brick.
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
When the customer brought me the phone he had installed ViperOne for the Sprint version which what this phone is, what he had installed before that i wouldnt know. What I have tried is flashed the stock firmware thru twrp and cwm and being that its s-on i have to flash the boot image thru fastboot but still reboots and no cellular service. i reflashed the stock recovery and relocked the bootloader and attempted to flash the ruu zip thru the fastboot oem rebootruu and fastboot flash zip rom.zip command and i get a error. I tried to get s-off so that i flash the ruu this way but due to the phone rebooting every few seconds it won't allow Moonshine s-off to finish which ends up giving me a error due to the phone rebooting. So what else can i do to fix this phone or hard brick to where it wont even bootup so an insuarnce claim can be done.
Since it is mentioned that the phone does not get celluar connection, I am assuming that the phone still boots. So when does it actually start rebooting itself?
There are two kernels in the ViperOne thread
- Flashable Kernel Only Zip 1.29.651.10 (LATEST)
- Flashable Kernel Only Zip 1.29.651.7
You do not need to go into fastboot to flash the kernel, unlike previous HTC phones unlocked bootloader on the HTC One allows for kernel/bootimage to be flash from recovery.
I'm just a bit puzzled as to how far the phone boots up too before it reset?
Have you tried a ##786# in dialer and then menu / reset?
Sent from my HTCONE using xda app-developers app
im0rtalz said:
Since it is mentioned that the phone does not get celluar connection, I am assuming that the phone still boots. So when does it actually start rebooting itself?
There are two kernels in the ViperOne thread
- Flashable Kernel Only Zip 1.29.651.10 (LATEST)
- Flashable Kernel Only Zip 1.29.651.7
You do not need to go into fastboot to flash the kernel, unlike previous HTC phones unlocked bootloader on the HTC One allows for kernel/bootimage to be flash from recovery.
I'm just a bit puzzled as to how far the phone boots up too before it reset?
Click to expand...
Click to collapse
After factory reset it will alow you to go thru the setup and then ill get a black screen with just the notification visible and after about 5 minutes the phone will reboot after that it will boot on that same black screen with the notification visible and then after about 2 minutes the phone will reboot and keep doing that until i boot into the bootloader and select power off. does the same regardless if it stock based or aosp based doesn't matter.
Konfuzion said:
Have you tried a ##786# in dialer and then menu / reset?
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Cant since i cant get access to the dialer since it never loads.
Is it 1.31 if so have you tried this method to flash the RUU? http://forum.xda-developers.com/showthread.php?p=44243635
It sounds like your customer flashed a non Sprint Rom prior to flashing ViperRom.
Sent from my HTCONE using xda app-developers app
Why not just take it to the Sprint store? Sounds like the phone itself is defective. There was an article on here that Sprint stores frown on root, but they run the RUU and take it back to stock and if it still acts up replaces it. The phone is less than 6 months old, and unless it is beat to heck should be under warrantee services from Sprint.
Plus that would save $150 in deductibles if the phone is defective.
weidnerj said:
Why not just take it to the Sprint store? Sounds like the phone itself is defective. There was an article on here that Sprint stores frown on root, but they run the RUU and take it back to stock and if it still acts up replaces it. The phone is less than 6 months old, and unless it is beat to heck should be under warrantee services from Sprint.
Plus that would save $150 in deductibles if the phone is defective.
Click to expand...
Click to collapse
Sounds to me like they flashed a GSM Rom before flashing a CDMA one.
Sent from my HTCONE using xda app-developers app
Konfuzion said:
Is it 1.31 if so have you tried this method to flash the RUU? http://forum.xda-developers.com/showthread.php?p=44243635
It sounds like your customer flashed a non Sprint Rom prior to flashing ViperRom.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Yes it's 1.31 and I rooted this phone on this firmware without issues so not sure what the hell the dude did. I haven't tried this and will try it out but I found out that he doesn't have insurance with Sprint but with Best Buy so not sure how that will work as another customer of mine told me he's taken phones for exchange and the Best Buy rep don't even look at the phone and just issue out a replacement so he's going to try this. But i'll keep your link bookmarked just in case I come across this again. Thanks to everyone that helped.
asj2583 said:
Yes it's 1.31 and I rooted this phone on this firmware without issues so not sure what the hell the dude did. I haven't tried this and will try it out but I found out that he doesn't have insurance with Sprint but with Best Buy so not sure how that will work as another customer of mine told me he's taken phonse for exchange and the Best Buy rep don't even look at the phone and just issue out a replacement so he's going to try this. But i'll keep your link bookmarked just in case I come across this. Thank to everyone that helped.
Click to expand...
Click to collapse
Based on that info this method will fix the phone unless it is in fact a hardware issue, which I highly doubt.
Sent from my HTCONE using xda app-developers app
My thought (having always bought my phones at Sprint) is that Sprint stores have service support personal at some of their stores that also can do basic repair services. Even if the phone was bought at Best Buy, the service provider is still Sprint and they should be able to run "tests" on the phone.
HTC One should also have a one year warrantee, and since the phone only has been 6 months old, should be covered unless abused.
So shouldn't hurt to take it to the Sprint store. Sprint is all about customer service. Worth the chance to get it fixed or replaced verses having to pay for insurance, etc. But you don't know until you try and worse they can do is tell you no...
what is happening here sounds very similar to what happen to this user http://forum.xda-developers.com/showthread.php?p=45086289
read thru it and see if this is the same problem, also what error do you get when trying the ruu
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[Q] Help with unroot and removing "Custom" and unlocked padlock

I purchased the AT&T version of the Galaxy Note 3 a little less than a week ago and, to be honest, I'm not really keen on it. There are a number of reasons, but what it boils down to is that I just don't think I like it all that much. I've already sold my Galaxy Note 2, so I'll have to figure out what I'm going to do about a cell phone, but that's something beyond the scope of this particular posting. What I need help with is how to unroot this device. I used the Root De La Vega procedure very shortly after it came out and it worked like a charm. I noted that when the phone boots up, there is the word "Custom" and an unlocked padlock. How do I get this AT&T model of the Galaxy Note 3 back to the condition, more or less, of when I bought it about a week ago so that I won't have any issues getting the refund processed? I've heard some people requesting help with unrooting and they've been told to use the unroot in SuperUser. Will this get rid of the "Custom" wording on boot-up AND the unlocked padlock? If not, is there a way to get this back to the way it was or am I just out of luck since I only have about another week to return this device. Obviously, if I'm stuck, I'm stuck and I'll find a way to live with it. Who knows...I might actually get to liking it down the road when some of the quirks have been worked out. However, if there's a way to sort all of this out in a timely manner where there's no muss or fuss, that would be the ideal solution. Any help would be greatly appreciated.
KennyXL said:
I purchased the AT&T version of the Galaxy Note 3 a little less than a week ago and, to be honest, I'm not really keen on it. There are a number of reasons, but what it boils down to is that I just don't think I like it all that much. I've already sold my Galaxy Note 2, so I'll have to figure out what I'm going to do about a cell phone, but that's something beyond the scope of this particular posting. What I need help with is how to unroot this device. I used the Root De La Vega procedure very shortly after it came out and it worked like a charm. I noted that when the phone boots up, there is the word "Custom" and an unlocked padlock. How do I get this AT&T model of the Galaxy Note 3 back to the condition, more or less, of when I bought it about a week ago so that I won't have any issues getting the refund processed? I've heard some people requesting help with unrooting and they've been told to use the unroot in SuperUser. Will this get rid of the "Custom" wording on boot-up AND the unlocked padlock? If not, is there a way to get this back to the way it was or am I just out of luck since I only have about another week to return this device. Obviously, if I'm stuck, I'm stuck and I'll find a way to live with it. Who knows...I might actually get to liking it down the road when some of the quirks have been worked out. However, if there's a way to sort all of this out in a timely manner where there's no muss or fuss, that would be the ideal solution. Any help would be greatly appreciated.
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I'm not super familiar with the unrooting process, but try to unroot using SuperSU and reboot a couple of times to see if it goes away. If that doesn't work then flash the original firmware with odin and that should do it. Pretty easy to do from what I understand.
agent929 said:
I'm not super familiar with the unrooting process, but try to unroot using SuperSU and reboot a couple of times to see if it goes away. If that doesn't work then flash the original firmware with odin and that should do it. Pretty easy to do from what I understand.
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Perhaps this is showing my ignorance, but since the AT&T Galaxy Note 3 has a locked bootloader (which, as of yet, has not been unlocked), would that prevent Odin from flashing a new image? If I don't need an unlocked bootloader to flash with Odin, do you know where I might find the original image that came with my phone from AT&T in a format that Odin can flash? I haven't tried the SuperSU yet since I want all my options readily available so that if one fails, I can move on to the next one.
KennyXL said:
Perhaps this is showing my ignorance, but since the AT&T Galaxy Note 3 has a locked bootloader (which, as of yet, has not been unlocked), would that prevent Odin from flashing a new image? If I don't need an unlocked bootloader to flash with Odin, do you know where I might find the original image that came with my phone from AT&T in a format that Odin can flash? I haven't tried the SuperSU yet since I want all my options readily available so that if one fails, I can move on to the next one.
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To my understanding you can flash anything with Odin on a locked bootloader phone that is "signed". If you give me a few minutes I'll help you look for the original odin file to flash.
agent929 said:
I'm not super familiar with the unrooting process, but try to unroot using SuperSU and reboot a couple of times to see if it goes away. If that doesn't work then flash the original firmware with odin and that should do it. Pretty easy to do from what I understand.
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Click to collapse
agent929 said:
To my understanding you can flash anything with Odin on a locked bootloader phone that is "signed". If you give me a few minutes I'll help you look for the original odin file to flash.
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Click to collapse
I really appreciate your help. Every time I've used Odin in the past has involved a phone with a non-locked bootloader (as far as I know) so this is new territory for me.
KennyXL said:
I really appreciate your help. Every time I've used Odin in the past has involved a phone with a non-locked bootloader (as far as I know) so this is new territory for me.
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Not a problem. I've been looking for that odin file with no luck. I would PM designgears and ask him if he can provide a link for it because you couldn't find it.
agent929 said:
Not a problem. I've been looking for that odin file with no luck. I would PM designgears and ask him if he can provide a link for it because you couldn't find it.
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Thanks. I'll give that a try.
Use the same file that u used to root. The one with the one click. After it pass, you're back to stock. i just did it yesterday.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
If you looked at the root thread you'd see directions to unroot right there.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
panday74 said:
Use the same file that u used to root. The one with the one click. After it pass, you're back to stock. i just did it yesterday.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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Zach Alt said:
If you looked at the root thread you'd see directions to unroot right there.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
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What they said
Sent from my SAMSUNG-SGH-I467 using Tapatalk 4
panday74 said:
Use the same file that u used to root. The one with the one click. After it pass, you're back to stock. i just did it yesterday.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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I tried the SuperSU full unroot method - didn't remove the padlock, flashed the one click - didn't remove it, and just flashed the second (for funsies) and that didn't help (probably shouldn't have expected it to).
I'm returning my note and can't get rid of the lock. Will PM Designgears I guess
Did you restart it a few times? Also a factory reset?
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seanu13 said:
I tried the SuperSU full unroot method - didn't remove the padlock, flashed the one click - didn't remove it, and just flashed the second (for funsies) and that didn't help (probably shouldn't have expected it to).
I'm returning my note and can't get rid of the lock. Will PM Designgears I guess
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I was kinda wondering how to remove the padlock also. I have read that some people that haven't even rooted have the padlock on boot up also??? I read somewhere about triangle away working, have you tried that?
agent929 said:
Did you restart it a few times? Also a factory reset?
Sent from my SAMSUNG-SM-N900A using Tapatalk 5
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yes to both (restarted 5 times). since i was already so far into the root process, I added the files to the sdcards that are in the root steps, and the lock went away. Then I finished rooting.
went back and did one click again and still had the lock after rebooting 5 times. Thought about how it went away after adding the files so I skipped through the phone setup, enabled USB debugging again and added a dummy file to the sd card (a .csv I had on my desktop) and then removed it. Rebooted, and the lock was gone.
I'd use the padlock hack in Wanum and hide the root apps via Nova Launcher just to stick it to ATT and return it rooted.
Sent from my SAMSUNG-SM-N900A using xda premium
Omg, just reflash the stock rom from the package. Says so in the instructions.
READ!
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Jammol said:
Omg, just reflash the stock rom from the package. Says so in the instructions.
READ!
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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Click to collapse
If you READ, you will see he already did that.
agent929 said:
If you READ, you will see he already did that.
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The last post that was here when I posted was yours. That's why I posted for him to Read the instructions.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Ok well here's what I did and the padlock is gone.
Factory reset on the phone
Phone rebooted and I removed the super su app using the setting in the su app.
Then flashed the one click 9 tar
phone reboots on its own after flashing, icon was still there
rebooted the phone twice and the padlock was gone
Not sure if I just got lucky or what lol
Jammol said:
The last post that was here when I posted was yours. That's why I posted for him to Read the instructions.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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Got ya..tapatalk has been mean to me too lol
---------- Post added at 10:26 AM ---------- Previous post was at 10:25 AM ----------
Quickvic30 said:
Ok well here's what I did and the padlock is gone.
Factory reset on the phone
Phone rebooted and I removed the super su app using the setting in the su app.
Then flashed the one click 9 tar
phone reboots on its own after flashing, icon was still there
rebooted the phone twice and the padlock was gone
Not sure if I just got lucky or what lol
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I know you have to reboot a few times to set the status somehow, iB4STiD explained it in one of his post before.

Attempted to install new InsertCoin [Fail]

It gets to the end but shows install error 7 at the end, booted anyways, now just bootloops to eternity. No recovery is accessible only fastboot now.
Tried to install 3 recoveries through fastboot all passed but none bootup, factory resetted through fastboot, no go still. Not in anyway meant to steer people away from the ROM, others are reporting it is working fine for them. I can't and a few others it seems. Phones aren't done for, just temp out for the count.
Will clean up the thread and make things prettier but need to get to work, hopefully this gets some attention. Thanks for any help guys, I won't be able to trouble shoot for about 10 hours or more depending on work things.
Were you able to restore your backup, or perhaps adb push a new rom ?
If not, what is your fastboot getvar all output?
SaHiLzZ said:
Were you able to restore your backup, or perhaps adb push a new rom ?
If not, what is your fastboot getvar all output?
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I can't access recovery. Others have posted they can get into recovery and revert back. I cannot get it to boot and stay in recovery for more then a second. I installed the latest cwm recovery before flashing all was fine. Any link to sideloading. Will try when I get home tonight, on a backup phone right now at work.
Sent from my LG-P999 using xda app-developers app
Also appears it is happening in the other 4.4 gpe rom. Reboots and such.
Sent from my LG-P999 using xda app-developers app
Time to RUU back!
SaHiLzZ said:
Time to RUU back!
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That's what I figured, will have more fun tonight I guess and report back, thanks bud.
Sent from my LG-P999 using xda app-developers app
mt3g said:
That's what I figured, will have more fun tonight I guess and report back, thanks bud.
Sent from my LG-P999 using xda app-developers app
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So I tried it.
Got a boot loop to where i keep rebooting at the set up menu. -.-
I can't push via ADB for some reason, it says my HTC isnt found when the last time I tried, i removed all data, then adb pushed but that was dangerous .
sasaphrazz said:
So I tried it.
Got a boot loop to where i keep rebooting at the set up menu. -.-
I can't push via ADB for some reason, it says my HTC isnt found when the last time I tried, i removed all data, then adb pushed but that was dangerous .
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So you side loaded and got it working now? Good news. Weird why its happening to some and not all. Dis you uncheck volume to wake option as well by chance? I'm just going to run the ruu when I get home later. Just need to read on how its done lol.
Sent from my LG-P999 using xda app-developers app
and im also on twrp 2633
To anyone that reads, me being stuck in an endless bootloop will a fastboot erase cache fix my issue? I've read that numerous times... thanks.
Sent from my LG-P999 using xda app-developers app
mt3g said:
So you side loaded and got it working now? Good news. Weird why its happening to some and not all. Dis you uncheck volume to wake option as well by chance? I'm just going to run the ruu when I get home later. Just need to read on how its done lol.
Sent from my LG-P999 using xda app-developers app
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Click to collapse
I side loaded ARHD 31.0 HD fine.
what im probably gonna do is try sideloading it again, then S-OFFing my HTC. Idk why It wont let me s-off for some reason -.-
Tried without the volume thingy, still doesnt work btw.
Ok, cool. Did you check your download for md5 match. I didn't as the download size was correct, lazy and dumb move.
Sent from my LG-P999 using xda app-developers app
Okay now I need MAJOR help.
I deleted EVERYTHING off the sd.
I tried ADB sideloading and its not finding my device. I tried multiple drivers and still nothing. Im on Win 8.1
You should try it on windows 7
Ya I haven't read anything good about windows 8 and android. There is a thread around somewhere tho.
Sent from my LG-P999 using xda app-developers app
http://forum.xda-developers.com/showthread.php?t=2543300 pass this around please
sasaphrazz said:
http://forum.xda-developers.com/showthread.php?t=2543300 pass this around please
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Click to collapse
How about you try a different computer not on win8??
Sent from my LG-P999 using xda app-developers app
just bricked mine too
This rom just bricked my htc one one too. i can't get to recovery no more... now im stuck on the fast boot and dont even know what to do next...can anyone help here plz...
mt3g said:
It gets to the end but shows install error 7 at the end, booted anyways, now just bootloops to eternity. No recovery is accessible only fastboot now.
Tried to install 3 recoveries through fastboot all passed but none bootup, factory resetted through fastboot, no go still. Not in anyway meant to steer people away from the ROM, others are reporting it is working fine for them. I can't and a few others it seems. Phones aren't done for, just temp out for the count.
Will clean up the thread and make things prettier but need to get to work, hopefully this gets some attention. Thanks for any help guys, I won't be able to trouble shoot for about 10 hours or more depending on work things.
Click to expand...
Click to collapse
---------- Post added at 08:35 AM ---------- Previous post was at 08:28 AM ----------
how to troubleshoot htc one from the fast boot btw...?
arso120120 said:
This rom just bricked my htc one one too. i can't get to recovery no more... now im stuck on the fast boot and dont even know what to do next...can anyone help here plz...
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I just ran the ruu for my device, did it last night and all is good. What carrier and software do you have?
Sent from my HTC One using XDA Premium 4 mobile app
Good to know OP! Lucky you had a RUU to go back to!

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