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Xperia Z power button stopped working.

Hello, I have some big problem with my Xperia Z since yesterday:
The power button stopped working. It doesn't do anything. I can't lock the screen or unlock it. I did not drop the device or something, it just happened.
Sometimes when I press volume up, it acts like the power button and asks if I want to shutdown etc. Also I had the problem that my screen was upside down yesterday. I could not get it good and even changing the launcher did not help. Really strange, as if my sensor was completely going nuts.
Anyway, I am backing up right now, and I will try a factory reset. But this is just strange. I am running 4.2.2.
Anyone an idea what is going on?

Did you recently drop your z in to the water with the flaps open or something?

thalada said:
Did you recently drop your z in to the water with the flaps open or something?
Click to expand...
Click to collapse
I recently had it in the shower, but with the flaps closed.
Does it look like water damage?

I've recently had the same problem.
Also took in the shower, but because the backglass was lifted slightly from the case because of the overheating problem, water came inside and messed everything up.
Phone is now being repaired. And they said it is water damage.

ArnoudAR155 said:
I've recently had the same problem.
Also took in the shower, but because the backglass was lifted slightly from the case because of the overheating problem, water came inside and messed everything up.
Phone is now being repaired. And they said it is water damage.
Click to expand...
Click to collapse
That sucks. I hope they repair it for free then...
Update: I did factory reset but it did not help
And when I turn the device off, it automatically starts again... I think I have to send it for repair then

cognosco said:
I recently had it in the shower, but with the flaps closed.
Does it look like water damage?
Click to expand...
Click to collapse
Of-course, yes!
It looks some how water got in to the phone, even i had the same problem like you. Got it repaired from Sony Service center.

thalada said:
Of-course, yes!
It looks some how water got in to the phone, even i had the same problem like you. Got it repaired from Sony Service center.
Click to expand...
Click to collapse
I just checked the water detection stickers: USB and headphone are colored pink...
Now it is water-damage, this will cost lots of money and I didn't do anything wrong

cognosco said:
I just checked the water detection stickers: USB and headphone are colored pink...
Now it is water-damage, this will cost lots of money and I didn't do anything wrong
Click to expand...
Click to collapse
Just explain to them that, the flaps were closed but still water got in to the phone.

I got the same button failure when water went in during shower. Got a replacement from Sony.

I have sent it for repair. Not to the default repair center in the Netherlands but to another company which is specialized in repairs too. Cleaning the device costs 20 Euro. There is a chance other components will be broken too after opening/cleaning, but they will try their best.
I have chosen this option instead of returning to the shop/Sony. That because the devices in the Netherlands are sent to a company called Dynafix. Although they have 'fix' in their name their reputation is that they do not fix phones. They sent you big bills for unfixed phones. Mine has waterdamage and colored stickers anyway, so I already knew for 99% chance that I will have the phone returned unrepaired and have to pay a lot of money just for them to see the colored stickers. Or the chance that they will repair it but that it can cost more than 300 euro (they say they swap a lot of components and charge you a lot)...
I will update when I have my Xperia Z back.

cognosco said:
I have sent it for repair. Not to the default repair center in the Netherlands but to another company which is specialized in repairs too. Cleaning the device costs 20 Euro. There is a chance other components will be broken too after opening/cleaning, but they will try their best.
I have chosen this option instead of returning to the shop/Sony. That because the devices in the Netherlands are sent to a company called Dynafix. Although they have 'fix' in their name their reputation is that they do not fix phones. They sent you big bills for unfixed phones. Mine has waterdamage and colored stickers anyway, so I already knew for 99% chance that I will have the phone returned unrepaired and have to pay a lot of money just for them to see the colored stickers. Or the chance that they will repair it but that it can cost more than 300 euro (they say they swap a lot of components and charge you a lot)...
I will update when I have my Xperia Z back.
Click to expand...
Click to collapse
Good luck. Yes I understand. Service center folks are far from being considerate, atleast here in India. They lack knowledge and it's hard to reason with them.

Hello,
After submerging the phone under water it seems that the power button is pressed all the time.
Did anyone have this issue? Did the button start to work after a few hours?
I will try to dry it up....
It seems that all the new phones have issues. (Just switched from HTC One)

cognosco said:
I have sent it for repair. Not to the default repair center in the Netherlands but to another company which is specialized in repairs too. Cleaning the device costs 20 Euro. There is a chance other components will be broken too after opening/cleaning, but they will try their best.
I have chosen this option instead of returning to the shop/Sony. That because the devices in the Netherlands are sent to a company called Dynafix. Although they have 'fix' in their name their reputation is that they do not fix phones. They sent you big bills for unfixed phones. Mine has waterdamage and colored stickers anyway, so I already knew for 99% chance that I will have the phone returned unrepaired and have to pay a lot of money just for them to see the colored stickers. Or the chance that they will repair it but that it can cost more than 300 euro (they say they swap a lot of components and charge you a lot)...
I will update when I have my Xperia Z back.
Click to expand...
Click to collapse
Hmm my phone is going to be repaired/replaced under warranty with a pink water indicator in the Netherlands so it might be just bad luck :/.

xperia z
recently i buy an xperia z second-hand with the same problem, power button and speaker i've search for flex button (power and volume with microphone and speaker ) i wait for2 days to receive the pieces, i hope it will work fine after replacement ...but the last problem will be water haw i will make battery cover overheat rezistent ,i've thinking for a solid glue or something like that but not superglue ani ideea? :laugh:

Tell me if it worked for you! I could be ordering mine too then same problem with the power button
Sent from my C6603 using xda app-developers app

Update:
They have 'repaired' my Xperia Z. They swapped the mainboard. It did cost €235...
But I haven't been able to use my device anymore. When they gave my device back I noticed the following things:
- proximity sensor is not working
- notification led is not working anymore
- light sensor is not working anymore
(all those functions worked before I brought the device to them)
I went back to the store and told them about these problems. They said: for 35 euros we might be to fix this.
They tried but where not able to fix. I have not paid these 35 euros.
When I came home I accepted my loss of these sensors and I started installing my device and apps.
But there are even more problems!
- At a random time my device switches off, even if battery is full;
- Sometimes I can boot;
- Sometimes it even doesn't boot... Only wipe with Flashtool or through recovery can get the device booting again.
So I have paid an extra €235 and I can still throw it in the bin....
I think I am going to contact Sony...

cognosco said:
Update:
They have 'repaired' my Xperia Z. They swapped the mainboard. It did cost €235...
But I haven't been able to use my device anymore. When they gave my device back I noticed the following things:
- proximity sensor is not working
- notification led is not working anymore
- light sensor is not working anymore
(all those functions worked before I brought the device to them)
I went back to the store and told them about these problems. They said: for 35 euros we might be to fix this.
They tried but where not able to fix. I have not paid these 35 euros.
When I came home I accepted my loss of these sensors and I started installing my device and apps.
But there are even more problems!
- At a random time my device switches off, even if battery is full;
- Sometimes I can boot;
- Sometimes it even doesn't boot... Only wipe with Flashtool or through recovery can get the device booting again.
So I have paid an extra €235 and I can still throw it in the bin....
I think I am going to contact Sony...
Click to expand...
Click to collapse
You should have contacted Sony in first hand. Now that the phone has been messed up by a third company, they can claim that the warranty is voided!
Sent from my C6603 using xda app-developers app

Same to me
I just washed my Z with clossed then I dont know how vol up key+power key stop worked so I install smart screen on app I am in Syria and there is no support here

This is happening to me ion Xperia Z1.
BiG Mistake from my side coming back to Sony again. The phone is supossed to be waterproof. Everything was closed and suddenly... THIS.

CM17X said:
This is happening to me ion Xperia Z1.
BiG Mistake from my side coming back to Sony again. The phone is supossed to be waterproof. Everything was closed and suddenly... THIS.
Click to expand...
Click to collapse
I got some kind or real strange behavior just a secound ago.
My Powerbutton seemed not to work even after pressing it a few times, i than called myself and it worked (first though the battery would be empty).
Afterwards it worked again, no problems whatsoever.
What could that be? It wasnt dropped or washed or whatever, indicators are white

[q] my z1s screen is cracked!

I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.

Have you tried calling them? Their customer service is very good.
Sent from my C6916 using xda app-developers app

I have to deal with support of various manufacturers daily (working as an it professional)
In Germany it's like this:
As end user your reseller must look at the case. If you bought it in a store go there and ask them.
HOWEVER
I've discovered that most of them are stupid and/or non cooperative.
So your best chance is calling the Sony support. Go to their website and look up their telephone number. When you call them you most likely need to give them some kind of serial (imei). After, tell them your problem and you most likely will get a return sticker. Send in your device via mail and get a repaired (or new) I device about a week later.
I've discovered that this way is the fastest and less troublesome way to deal with broken devices
Sent from Xperia Z1

I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...

mariussilverwolf said:
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
Click to expand...
Click to collapse
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,

BigDnm01 said:
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
Click to expand...
Click to collapse
Subscribing to this thread, because I noticed exactly the same thing yesterday. Took phone out of pocket and the bottom right of the glass is cracked. Not affecting use (for now) because it is in the large bezel area, but I did nothing but take it out of my pocket. Please let us know if it is repaired under warranty by Sony - I know TMo is going to say it was my fault.

Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app

HellRoot said:
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).

gtownie said:
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
Click to expand...
Click to collapse
most users have screen protectors
i use the speigen tr glass
i have dropped it onto concrete 20 + times still no screen damage

BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Click to expand...
Click to collapse
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.

Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.

BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
Click to expand...
Click to collapse
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.

aooga said:
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
Click to expand...
Click to collapse
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.

BigDnm01 said:
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
Click to expand...
Click to collapse
Well ok then. Looks like it is time to try and find a backup phone to use for a week or so while I send mine in.

BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
Click to expand...
Click to collapse
Any idea how long after they received it you got that tracking number? They've had mine for a little over a week and I'm just curious. Thanks

In about 2 weeks, i remember i sent it via fedex 4-11, they receive it 4-15 and i received the tracking number on the 25th.

LotoTutu said:
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Click to expand...
Click to collapse
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
Click to expand...
Click to collapse
I sent my phone in to Laredo as well, my phone didn't have a warranty associated to it and they replaced the screen (along with some other parts) for free. If you want water/dust resistance, shell in the $25 for inspection / shipping and see what they'll charge you. For me they just repaired it without leaving an email or phone call. If they charge you an unreasonable price ($150 < x) then have them send it back to you and repair it yourself or have a third-party vendor do it for you.

kentexcitebot said:
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
Click to expand...
Click to collapse
In fact , the Sony customer support can't guarantee water resistance either after disassemble your Z1s.

The oem precut adhesive should not cause any problems with ruining your ip58 waterproof.
I've done lcd swaps and it should be properly sealed if you use that. As I've read, brand new Z1s have leaked water aswell so it might be about luck.
Sent from my C6903 using XDA Free mobile app

BigDnm01 said:
My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right.
Click to expand...
Click to collapse
This just happened to my bf's z1s. He put it in his pocket when he got out of the car, walked into our apt, and when he took the phone out it was completely cracked and the screen was unresponsive.
He's sending it out today be checked by Sony. The rep made it VERY clear that the "engineers" would look at the phone and determine if it was a manufacture defect or not. If it was a defect, they'd fix it and return it. If not, then they'll call and discuss repair options.
You might not be able to tell from the photos, but the cracks are under the glass, and it's clear that it's not do to user abuse. Hopefully the "engineers" see it the same way.
Posts like these helped convince us that sending the phone to Sony was worth a shot, so I just wanted to share our experience. I hope he has the same success you did with getting it fixed. I'll update in a couple of weeks on the verdict.
PS: for anyone else that faces this issue, TMO insurance will not cover this without a $150 deductible. We were told that regardless of what caused the crack, they don't exchange phones with cracked screens. The TMO rep we talked to def didn't believe that the crack happened spontaneously. Don't waste your time.

[HARDWARE FIX] Xperia Z not charging or booting

Problem: Xperia Z is not charging, not turning on, false battery stats or stuck in an non-software-caused bootloop... sometimes It's caused by a broken battery connector on the mainboard
try swapping battery first!
Ok guys... I present you...
XPERIA Z BATTERY BUG ***HARDWARE FIX***
It's a cheap n' dirty fix! Use at your own risk - I don't care if your house burned down because of this... :silly:
STEP 1 - Remove the Backcover (see this youtube video how to do it - http://www.youtube.com/watch?v=jNrtamZuf7E)
STEP 2 - Remove the Battery (Be very carefull not to crack your display doing this...)
STEP 3 - Bend Battery Connector Pins
{
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"lightbox_download": "Download",
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STEP 4 - Get a very thin cable (eg. from a USB Cable you cut down) and a soldering iron
STEP 5 - Solder the cable to the battery pinpoint >> TH << and on to the testing pinpoint on the mainboard according to my images
Should look like this...
STEP 6 - Assemble everything together again and connect the phone to the original Sony Charger
STEP 7 - Wait 2-3h for the handset to be charged
STEP 8 *additional* - Boot up device and install Sony Mobile Battery Test from here: http://forum.xda-developers.com/xperia-z/general/sony-mobile-battery-testing-app-version-t2527932 <--- (You can just take the .apk from the .rar file and install it)
STEP 9
SUCCESS! If your screen looks like this everything went fine:
Image of finished repair...I put some red plasti-dip around the fix-cable to isolate it
---
Notes:
Battery stats should be now OK - If not solder battery pinpoint EN to the PCB pinpoint behind (not under)
So what was the problem?
Sony's battery connector on the PCB is a cheap plastic sh*t... there are 6 connection points... 2 for +, 2 for -, 1 for temperature (TN - located middle top) and one EN ??? after some time the TN signal does not connect correctly causing this problem. you can't charge the battery and/or get false battery stats...if the battery is empty you can't boot anymore even with ac charger connected...
On my screenshot on top you see the battery temperature is 34° and green - OK - everything working fine
But without the fix you'lI get this:
Complete bull****...minus -30°...I'm not even close to Sibiria
So one step was to get rid of this fault... Since I got sometimes the right values (about + 30°C) when I was holding the connection between battery and pcb together with my fingers while device was on, I thought it is a problem with the connection.
The main problem on my two devices was that they didn't charge... When connected to AC -> bootloop ...
I got a fully charged battery and found this problem with the battery test app.. Fixing the battery connection to transmit correct temperature data made it possible to charge the battery fully again...battery stats are working and correct...I can now charge the devices as normal (in turned on or off state) ... i did buy new batterys but used the old ones for the fix and they work perfectly
TESTED ON TWO DEVICES WITH BOOTLOOP / NOT CHARGING and they are working FULLY again!!!!
Note if you open your device it may not be water resistant anymore...you can buy a new seal on ebay
If it worked for you please say thanks/like
thx 2 hunix for his software fix thread

Thanks for the thread, quickstyler, I had lost all hope before checking this and hunix's thread. I am yet to try the hardware fix as I wanted to first check if I have the same issue using the battery tester. I ran into some problem with the software fix, please check my post in the other thread and reply if you can help with anything.

This guy explains the whole battery temperature thing.
http://www.youtube.com/watch?v=A6mKd5_-abk#t=451

my xperia Z battery didn't charge and run dry then I'm change to new battery with have 60% connect pc andd repair.
But my battery still didn't charged i'm try Sony Mobile Battery Test and it say "Charge System Fail"
so i'm change to my old battery and follow your instuction but it doesn't seem work.
btw i'm try to google "xperia Charge System Fail" but not find any solution.

My problem is that my phone charges very slow and discharges very fast!
When i turn off the phone, it stays hot/warm

####off topiC!
From where i get SONY MOBILE BATTERY TEST aPp?¿

Hi, great info!!
I have a Z1 with the same battery-not-charging issue, any hints about the testpoint on that model?

My phone only work when plugged in... Blackout when unplugged... Will this fix work?

Same problem My phone only work when plugged in... Blackout when unplugged... Will this fix work?

I have a problem regarding my power system, I don't know what it is but my phone only works when I plug it into my laptop, it doesnt work on wall chargers and I did try few wall chargers. I have replaced the battery but result is still the same.
I tried your method but now my XZ doesn't wanna start at all, even on laptop, which was the only way to operate it.
After soldering those two points, my XZ only flashed a white screen for a second and then dies, when I tried to turn it on, it shows SONY for a second and then it dies again ...
Flashtool still can recognize it tho .... and I did flashed its original firmware, but then again, it still does not want to start ..
Any idea what happen?

man i just want change lcd then didint boot anymore even tried several display
no only red light or blue light

valpraiso said:
I have a problem regarding my power system, I don't know what it is but my phone only works when I plug it into my laptop, it doesnt work on wall chargers and I did try few wall chargers. I have replaced the battery but result is still the same.
I tried your method but now my XZ doesn't wanna start at all, even on laptop, which was the only way to operate it.
After soldering those two points, my XZ only flashed a white screen for a second and then dies, when I tried to turn it on, it shows SONY for a second and then it dies again ...
Flashtool still can recognize it tho .... and I did flashed its original firmware, but then again, it still does not want to start ..
Any idea what happen?
Click to expand...
Click to collapse
Same problem like your's . If you find any solution pls reply me too
---------- Post added at 07:49 AM ---------- Previous post was at 07:42 AM ----------
Hi quickstyler!!
Same problem like your's . I can boot while connecting device onto the laptop. But as soon as i remove usb from my laptop it shut's down.
The sony mobile battery test shows exactly same as error as you's ... -30 c , I soldered th to the pinpoint as you pointed but it didn't solve my problem. Please provide us the way. A lot of user is having this problem..

Bricked xperia z
hi guys , i have a problem with my sony z ,
when I pressing power ,i got the vibrate ,but there is no sony logo , even when i reflashed the ftf file ,still no chance,
thanks

My Z has started to do this. It won't charge at all and is showing completely the wrong temperature for the battery. So it looks like I need to do what's in the OP.
Quick question though...how did you put the phone back together again? What did you stick the back on with?

Ticklefish said:
My Z has started to do this. It won't charge at all and is showing completely the wrong temperature for the battery. So it looks like I need to do what's in the OP.
Quick question though...how did you put the phone back together again? What did you stick the back on with?
Click to expand...
Click to collapse
Broda Please keep us updating. I'm in same situation ( Wrong temperature ) for almost 2 months

Pauliix said:
Broda Please keep us updating. I'm in same situation ( Wrong temperature ) for almost 2 months
Click to expand...
Click to collapse
I'm going to use an old handset for a bit, while someone who's better at soldering than me tries the method in the OP. If I'm lucky, I'll get my phone back. If not, I guess I'll be using ICS for ages!

Ticklefish said:
I'm going to use an old handset for a bit, while someone who's better at soldering than me tries the method in the OP. If I'm lucky, I'll get my phone back. If not, I guess I'll be using ICS for ages!
Click to expand...
Click to collapse
Don't forget that the sale of goods act covers us in the UK. Your phone might still be eligible for free repair.
Look into it before dismantling it and definitely voiding your warranty.
Edit - Here's an (oldish) article about your rights in the UK. Also, if you unlocked your bootloader your warranty IS NOT voided.
Sent from my C6603

kingvortex said:
Don't forget that the sale of goods act covers us in the UK. Your phone might still be eligible for free repair.
Look into it before dismantling it and definitely voiding your warranty.
Edit - Here's an (oldish) article about your rights in the UK. Also, if you unlocked your bootloader your warranty IS NOT voided.
Sent from my C6603
Click to expand...
Click to collapse
Ah, a fellow countryman. Excellent!
I could always try unrooting my phone as that definitely does kill my warranty. To be honest, I was thinking about taking it down to my local Carphone Warehouse. They offer a repair service and I've always found them to be helpful.
The stores near here are staffed with nerds which is just perfect for an old modder like me..

Ticklefish said:
Ah, a fellow countryman. Excellent!
I could always try unrooting my phone as that definitely does kill my warranty. To be honest, I was thinking about taking it down to my local Carphone Warehouse. They offer a repair service and I've always found them to be helpful.
The stores near here are staffed with nerds which is just perfect for an old modder like me..
Click to expand...
Click to collapse
It being rooted will cause them to try to tell you it voids your warranty, but flashing, rooting and bootloader unlocking etc does not void warranty for hardware defects in all EU member states and that includes us here in the UK. Here's some information on that.
If I were you I would flash back to stock and quote the sale of goods act at the retailer. They are bound by law to repair or replace at no cost to you.
Sent from my C6603

kingvortex said:
It being rooted will cause them to try to tell you it voids your warranty, but flashing, rooting and bootloader unlocking etc does not void warranty for hardware defects in all EU member states and that includes us here in the UK.
If I were you I would flash back to stock and quote the sale of goods act at the retailer. They are bound by law to repair or replace at no cost to you.
Sent from my C6603
Click to expand...
Click to collapse
Excuse me while I suppress a shudder at having a...a...stock phone..
That's not a bad idea. I'll download Emma, go back to you-know-what, and try taking it in tomorrow. Watch this space!
I was curious about using the Sale Of Goods Act. It's clearly not fit for purpose if it won't last the full length of the contract. It certainly wouldn't be the first Sony phone I've had that went wrong after a year.
And yet, I'll still get a Z4 when it comes out. I think I may be a fanboy...

[Q] Is my nightmare support experience typical?

The HTC One M7 is my third Android smartphone, and as pretty and fast as it is, it is easily the worst phone I've ever owned. I have run into several critical hardware and software problems, and my experiences with the support, and particularly the repair, departments have been abysmal. I was curious whether other people have had these problems.
I was one of the many people with the purple tint. Seeing the threads on here, I opted to grin and bear that situation until some software fix came. I should have sent the phone back immediately for a refund and never looked back.
My second mistake was accepting the 4.06.1540.2 OTA update. That update made it impossible for me to decrypt and boot my encrypted storage. Desperate to restore my month's worth of data, I sent the device into the repair center at my own cost, to repair the camera, and get some kind of fix for the software situation.
Of course, the repair took two weeks, and they casually wiped my storage, so that was a waste. Worse, when sealing my phone back up (from the camera replacement), they made it so my volume rocker would not respond to an "up" press. And for added hell, I found that the 4.06.1540.2 firmware silenced all call audio, making my smartphone a post-phone.
I eventually built up the courage to upgrade to 4.06.1540.3 once that was released, restoring call capability. Months later, as I creeped toward my 1-year warranty limit, I elected to send the phone back to deal with the volume rocker, and a micro-usb slot that had become quite finicky. Third mistake, and by far the biggest.
The repair center was even slower this time, taking over two weeks to make an assessment, and eventually charging me $109 to swap my device because they claimed that superficial damage on a non-intersecting corner of the device "could" have caused my other issues, thus invalidating their warranty obligations. I relented, having spent such a long time without my phone, and got a bright, shiny, new(ish) phone.
Of course, I didn't trust them as far as I could throw them, so I put the new device through their own battery of tests (available from the dialer at *#*#3424#*#*). Unfortunately, what I didn't realize until I took a road trip was that location was only working because of Google's excellent WiFi and mobile network assistance, and that GPS does not work, at all. Since I was unlocked, I took a full backup, and then performed a factory reset in TWRP. Of course, I then realized that the /sdcard/ path is not a separate partition, but a symlink to a /data/ subfolder, and so I lost the backups in the reset. Thanks, TWRP! And, GPS still doesn't work.
I'm now begging support for yet another RMA, and am dreading to hear how much money they will be extorting from me this time around, for a device that was probably sent back for broken GPS by its last owner.
I have spent countless hours on dealing with the flaws of these two M7 phones, particularly haggling with HTC Support, begging them to do what they are legally obligated to do, and reconfiguring the devices after countless factory resets. I bought direct from HTC, and that has not been helpful in the least. Clearly they are more comfortable with the carriers handling customers.
The experience has been bad enough that I am seriously contemplating buying an iPhone next, because these Android manufacturers just don't care about customer support or satisfaction. My last two Androids were not this catastrophically bad, but they were also treated with the utmost indifference by their manufacturers (Motorola and Samsung).
Have you had similar experiences with HTC? How do you handle these problems when they come up? Do I need to hire a lawyer to get a proper repair?

seroaddict said:
The HTC One M7 is my third Android smartphone, and as pretty and fast as it is, it is easily the worst phone I've ever owned. I have run into several critical hardware and software problems, and my experiences with the support, and particularly the repair, departments have been abysmal. I was curious whether other people have had these problems.
I was one of the many people with the purple tint. Seeing the threads on here, I opted to grin and bear that situation until some software fix came. I should have sent the phone back immediately for a refund and never looked back.
My second mistake was accepting the 4.06.1540.2 OTA update. That update made it impossible for me to decrypt and boot my encrypted storage. Desperate to restore my month's worth of data, I sent the device into the repair center at my own cost, to repair the camera, and get some kind of fix for the software situation.
Of course, the repair took two weeks, and they casually wiped my storage, so that was a waste. Worse, when sealing my phone back up (from the camera replacement), they made it so my volume rocker would not respond to an "up" press. And for added hell, I found that the 4.06.1540.2 firmware silenced all call audio, making my smartphone a post-phone.
I eventually built up the courage to upgrade to 4.06.1540.3 once that was released, restoring call capability. Months later, as I creeped toward my 1-year warranty limit, I elected to send the phone back to deal with the volume rocker, and a micro-usb slot that had become quite finicky. Third mistake, and by far the biggest.
The repair center was even slower this time, taking over two weeks to make an assessment, and eventually charging me $109 to swap my device because they claimed that superficial damage on a non-intersecting corner of the device "could" have caused my other issues, thus invalidating their warranty obligations. I relented, having spent such a long time without my phone, and got a bright, shiny, new(ish) phone.
Of course, I didn't trust them as far as I could throw them, so I put the new device through their own battery of tests (available from the dialer at *#*#3424#*#*). Unfortunately, what I didn't realize until I took a road trip was that location was only working because of Google's excellent WiFi and mobile network assistance, and that GPS does not work, at all. Since I was unlocked, I took a full backup, and then performed a factory reset in TWRP. Of course, I then realized that the /sdcard/ path is not a separate partition, but a symlink to a /data/ subfolder, and so I lost the backups in the reset. Thanks, TWRP! And, GPS still doesn't work.
I'm now begging support for yet another RMA, and am dreading to hear how much money they will be extorting from me this time around, for a device that was probably sent back for broken GPS by its last owner.
I have spent countless hours on dealing with the flaws of these two M7 phones, particularly haggling with HTC Support, begging them to do what they are legally obligated to do, and reconfiguring the devices after countless factory resets. I bought direct from HTC, and that has not been helpful in the least. Clearly they are more comfortable with the carriers handling customers.
The experience has been bad enough that I am seriously contemplating buying an iPhone next, because these Android manufacturers just don't care about customer support or satisfaction. My last two Androids were not this catastrophically bad, but they were also treated with the utmost indifference by their manufacturers (Motorola and Samsung).
Have you had similar experiences with HTC? How do you handle these problems when they come up? Do I need to hire a lawyer to get a proper repair?
Click to expand...
Click to collapse
Well, I have only had 1 issue with it- purple tint. Within 5 days, my phone came back repaired. No hassles
I have a perfectly working GPS, volume rockers are perfect, and no issues with the newer firmwares. Looks like you've had an exceptionally bad experience with the phone.

raghav kapur said:
Well, I have only had 1 issue with it- purple tint. Within 5 days, my phone came back repaired. No hassles
I have a perfectly working GPS, volume rockers are perfect, and no issues with the newer firmwares. Looks like you've had an exceptionally bad experience with the phone.
Click to expand...
Click to collapse
I wonder if you had a better experience because of a different repair center. The one that they have me send things to here in the USA is not actually run by HTC, and they clearly don't give a damn. Did you get the impression that you were sending your phone to HTC itself?

seroaddict said:
I wonder if you had a better experience because of a different repair center. The one that they have me send things to here in the USA is not actually run by HTC, and they clearly don't give a damn. Did you get the impression that you were sending your phone to HTC itself?
Click to expand...
Click to collapse
I have had HTC since the Incredible and I have to say I never had any issues with their repair process. I flashed a wrong radio and burned it out on the Inc went back to stock and s-on shipped it to them and they refurbed it within a few hours of it hitting the repair center. My Rezound had a hard brick syndrome (they had an issue of not booting and being stuck in vibrate). They sent me one and had the UPS shipping slip for mine in the box to send them. My One had an odd USB port issue and that was dealt with by Best Buy so I cannot praise HTC on that.
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
I have had HTC since the Incredible and I have to say I never had any issues with their repair process. I flashed a wrong radio and burned it out on the Inc went back to stock and s-on shipped it to them and they refurbed it within a few hours of it hitting the repair center. My Rezound had a hard brick syndrome (they had an issue of not booting and being stuck in vibrate). They sent me one and had the UPS shipping slip for mine in the box to send them.
Click to expand...
Click to collapse
That's pretty amazing. It's like we're dealing with a completely different company. Either way, your stories give me some faint hope that my luck will turn around.

I am sorry that you have had such a bad experience with HTC support. I had the purple tint camera problem and took it to HTC service center for repair. I got it back in less than a week in perfect condition. I guess your service center is simply bad. cant you try another HTC service center ?

seroaddict said:
I wonder if you had a better experience because of a different repair center. The one that they have me send things to here in the USA is not actually run by HTC, and they clearly don't give a damn. Did you get the impression that you were sending your phone to HTC itself?
Click to expand...
Click to collapse
Nope, HTC didnt handle my phone. They outsource repairs to other companies. The repair guys whom i sent it to were general tech repair guys. They repaired it for free as i was under HTC's warranty
But i thought HTC did the repairs directly in US. Looks like i was wrong.

Never had issues with HTC UK - my phone managed to fall prey to a hardware failure where the device ends up in a bricked state after its been charged and for some reason turns itself off then won't turn back on again - this issue was often seen in the HOX and is, fortunately, much, much less common now.
Anyway, HTC UK Support were very fast and helpful, all postage was paid for and they didn't charge me a single penny for the repair as my device was in warranty, I was very happy with the service

I had recieved a faulty M7 when I bought it on 06.13. The volume rocker was stuck. It took me a month -and great help form elevate- to get a replacement after a month. There's no HTC support in Turkey. So the technical support (KVK and Teleservice) is terrible. I have purple tint issue and I need to give my phone for repair, but I'll wait for months and I don't want to.
I guess you can say my tint issue is extreme.
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I sent my HTC one off for repair when the volume rocker stopped working it took about two weeks came back all was fine but then a couple of months down the line my microphone broke and couldn't be heard while talking so of it went but sent it through phones 4u this time. Ended up getting a replacement handset because old one couldnt be repaired but realised it was damaged on the top right corner so sent it back and waited for a replacement. Got a new handset all wrapped in box been using it ever since but my wife has said that she can't hear me sometimes when in call so could be microphone going again but warranty is up I think and don't really want to send it off for repair all I can say is HTC phones aren't that really well built was thinking of upgrading to m8 but have seen there cameras glass is breaking some coming like that out of the box so no more HTC for me I am afraid. Just to add insult had Cerberus installed on phone that was unrepairable installed it on new one and thought I would see if it worked so went on line tryed all functions but nothing was working then realised an arrow next to HTC one clicked it and noticed two HTC ones there my old phone and new one. To my surprise it had took pictures of someone so phone had been fixed and sold on to someone else which they told me was unrepairable couldn't believe my eyes so repair centre's can't be trusted.
Sent from my Nexus 7 using xda premium

fifthelement said:
I guess your service center is simply bad. cant you try another HTC service center ?
Click to expand...
Click to collapse
I didn't know that I had a choice of service centers. I've always begun the repair process by getting an RMA from the HTC USA support website / phone line. Is there another way?

cokey77 said:
I sent my HTC one off for repair when the volume rocker stopped working it took about two weeks came back all was fine but then a couple of months down the line my microphone broke and couldn't be heard while talking so of it went but sent it through phones 4u this time. Ended up getting a replacement handset because old one couldnt be repaired but realised it was damaged on the top right corner so sent it back and waited for a replacement. Got a new handset all wrapped in box been using it ever since but my wife has said that she can't hear me sometimes when in call so could be microphone going again but warranty is up I think and don't really want to send it off for repair all I can say is HTC phones aren't that really well built was thinking of upgrading to m8 but have seen there cameras glass is breaking some coming like that out of the box so no more HTC for me I am afraid. Just to add insult had Cerberus installed on phone that was unrepairable installed it on new one and thought I would see if it worked so went on line tryed all functions but nothing was working then realised an arrow next to HTC one clicked it and noticed two HTC ones there my old phone and new one. To my surprise it had took pictures of someone so phone had been fixed and sold on to someone else which they told me was unrepairable couldn't believe my eyes so repair centre's can't be trusted.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
HTC warranty after a replacement: the remaining time of current warranty or 90 days whichever is longer. Check to see if warranty is still valid
Sent from my HTC6500LVW using XDA Free mobile app

Code:
I also I'm quite unsatisfied. After upgrading to the latest version a couple of weeks ago, my battery time dropped down from 3 days to 6 hours. Most of the time wifi Bluetooth and Geo localsations are stopped, tht's why it resists for 3 days.
Since the upgrade, with the same config it only resists 6 hours. HTC support has asked for some tests and they concluded the battery was dead, even I explained it can't go from 3 days to 6 hours in 30 minutes they confirmed the first diagnostic.
So I sent the phone to repair shop and had fresh new battery.
You know what!!! It only goes for 6 hours.
I had HTC support again, some more tests their new suggestion is " send your phone again to a repair shop"
HTC phones are great but support horrefull!! !I did had similar experience with HD2 and HD7.

cracked back resolved (uk)

just a quick note to say that after a week away with the sony repair centre in the uk i have got my z3 compact back.
i suffered from the back glass getting a crack from one corner to the opposite one without any bangs or drops.i had the device from new for 6 days.
sony have repaired the device under warranty without cost.
the only cost i had was £8 special delivery with royal mail to send it in.
i know others have reported getting their devices back without the cable and plug they had to send in but this was not the case for me.
just wanted to share my experience if anybody else has this problem, although i think it is fairly rare and hopefully only happens on early models.
cheers

Fwosh said:
just a quick note to say that after a week away with the sony repair centre in the uk i have got my z3 compact back.
i suffered from the back glass getting a crack from one corner to the opposite one without any bangs or drops.i had the device from new for 6 days.
sony have repaired the device under warranty without cost.
the only cost i had was £8 special delivery with royal mail to send it in.
i know others have reported getting their devices back without the cable and plug they had to send in but this was not the case for me.
just wanted to share my experience if anybody else has this problem, although i think it is fairly rare and hopefully only happens on early models.
cheers
Click to expand...
Click to collapse
Hi, my girlfriend has had the same thing happen to her 7 day old Z3 Compact. No signs of any sort of dropping or misuse, just a diagonal crack on the back case has appeared. Can I ask please, as you're in the UK too, how did you go about reporting/sorting this out? Straight to Sony or via your network provider? Did you contact them face-to-face, phone or email?
Any help will be appreciated as I feel a bit guilty by recommending she got this phone and getting her away from her usual iPhone.

Jhaeh said:
Hi, my girlfriend has had the same thing happen to her 7 day old Z3 Compact. No signs of any sort of dropping or misuse, just a diagonal crack on the back case has appeared. Can I ask please, as you're in the UK too, how did you go about reporting/sorting this out? Straight to Sony or via your network provider? Did you contact them face-to-face, phone or email?
Any help will be appreciated as I feel a bit guilty by recommending she got this phone and getting her away from her usual iPhone.
Click to expand...
Click to collapse
hi mate, my phone is a unlocked model that i purchased on my own so i had to deal with sony direct.
i registered a xperia account and linked my phone to it to get the years warranty.then i raised a repair through this.they sent me the details of where to send it freepost. you will need your own packaging they supply nothing,also they suggest just dropping it in the post but i used royal mail special delivery.from then on the whole communication from them was awful.they say you can track the whole process and its updated all the time.this is bull .i had to contact them to get them to even acknowledge they even go my phone.i had no update on the whole process of them looking and repairing the device.it was repaired free of charge and the whole process was 1 week door to door.it came back via royal mail also.i was pleased with this of course but they never followed up with what may have caused the problem to start with.
do you have any ideas?
about 2 days before my crack appeared i shot about 2 mins of 4k video and the device got very warm.it was only put back in my pocket where it would have stayed until cooled.
let me know how your repair goes.
best of luck

I have yet to find out if the warranty will cover this. Surprised me one morning, 1 long diagonal crack on the back of my Z3 Compact.
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Oh mate sorry to hear that. Providing there is nothing on it to make it appear it could have been dropped then you'll be fine.
Sent from my LG-D855 using XDA Free mobile app

Fwosh said:
hi mate, my phone is a unlocked model that i purchased on my own so i had to deal with sony direct.
i registered a xperia account and linked my phone to it to get the years warranty.then i raised a repair through this.they sent me the details of where to send it freepost. you will need your own packaging they supply nothing,also they suggest just dropping it in the post but i used royal mail special delivery.from then on the whole communication from them was awful.they say you can track the whole process and its updated all the time.this is bull .i had to contact them to get them to even acknowledge they even go my phone.i had no update on the whole process of them looking and repairing the device.it was repaired free of charge and the whole process was 1 week door to door.it came back via royal mail also.i was pleased with this of course but they never followed up with what may have caused the problem to start with.
do you have any ideas?
about 2 days before my crack appeared i shot about 2 mins of 4k video and the device got very warm.it was only put back in my pocket where it would have stayed until cooled.
let me know how your repair goes.
best of luck
Click to expand...
Click to collapse
The rear panel of mine cracked from side to side under the Sony logo shortly after filming in 4k (it shut down due to overheating). To be fair, it cracked when I walked into the corner of a table with the phone in my pocket (screen inwards - old habits...). There were other firmware issues as well but the rear panel was the one that caused me most concern as it completely killed any semblance of water-resistance. Sony repaired and returned in about a week at no cost to me other that postage (see below). I would agree that their repair tracking facility is cack - when they sent me an email to say it was on its way back, they sent the wrong tracking code.
Mine is an O2 device but like you it was registered with them and I just raised a ticket online - I also paid for Next Day Special as I wasn't sticking it in the post without insurance. I never sent my charger as that wasn't the issue (and I didn't want to lose it).