Sprint moto x voicemail issue - Moto X Q&A

So a couple of days ago I sideloaded the 4.4 hangouts app and selected SMS. For some reason after I did this my voicemail reverted to something called sprint SMS voicemail. I get a text from sprint saying I have a new voicemail and I provides a number to call or an HTML link. The number is always a busy signal and the link opens chrome and what looks like a flash player but nothing plays. I try to reenable the visual voicemail app, but cant select it in the app manager. Thus I no longer have voicemail. I suppose I might have to wait for kit Kat, but does anyone have any ideas about how to fix this problem in the meantime?
Sent from my XT1056 using xda app-developers app

Stanleywinthrop said:
So a couple of days ago I sideloaded the 4.4 hangouts app and selected SMS. For some reason after I did this my voicemail reverted to something called sprint SMS voicemail. I get a text from sprint saying I have a new voicemail and I provides a number to call or an HTML link. The number is always a busy signal and the link opens chrome and what looks like a flash player but nothing plays. I try to reenable the visual voicemail app, but cant select it in the app manager. Thus I no longer have voicemail. I suppose I might have to wait for kit Kat, but does anyone have any ideas about how to fix this problem in the meantime?
Sent from my XT1056 using xda app-developers app
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Click to collapse
Same here, only difference I have the real Hangouts, I realized it yesterday (I don't get many VMs), I wonder if it has anything to do with HG...
UPDATE: Apparently it's a major Sprint issue, I just Googled it, but I couldn't find a fix... G'luck and lemme know if you found anything

shaya4207 said:
Same here, only difference I have the real Hangouts, I realized it yesterday (I don't get many VMs), I wonder if it has anything to do with HG...
UPDATE: Apparently it's a major Sprint issue, I just Googled it, but I couldn't find a fix... G'luck and lemme know if you found anything
Click to expand...
Click to collapse
My own update:
Based off my research, it appears that the problem is that the hangouts app grabs the voicemail sms and intercepts it before the voicemail app can retrieve it. Thus as it stands now, hangouts sms is incompatible with sprint v vm. Hopefully the sprint kit kat update will fix this problem.
As of now the only way to get v vm is to disable sms in hangouts and to renable the v vm app. I've done this,and my voicemail is working normally now.

Stanleywinthrop said:
My own update:
Based off my research, it appears that the problem is that the hangouts app grabs the voicemail sms and intercepts it before the voicemail app can retrieve it. Thus as it stands now, hangouts sms is incompatible with sprint v vm. Hopefully the sprint kit kat update will fix this problem.
As of now the only way to get v vm is to disable sms in hangouts and to renable the v vm app. I've done this,and my voicemail is working normally now.
Click to expand...
Click to collapse
Great, thanx... Sucks, but getting my VMs is more important to me than SMS in Hangouts app
Sent from my XT1056 using Tapatalk

Stanleywinthrop said:
My own update:
Based off my research, it appears that the problem is that the hangouts app grabs the voicemail sms and intercepts it before the voicemail app can retrieve it. Thus as it stands now, hangouts sms is incompatible with sprint v vm. Hopefully the sprint kit kat update will fix this problem.
As of now the only way to get v vm is to disable sms in hangouts and to renable the v vm app. I've done this,and my voicemail is working normally now.
Click to expand...
Click to collapse
This might be a dumb question but I can't get my voicemail to work after disabling SMS in hangouts. What exactly did you do to re-enable the VM app? Also, I have the Sprint HTC One but I haven't seen this talked about anywhere else.
thanks.

Two things: reload the latest .apk (search for it on xda). Once it is loaded reenable the app in settings. Open the app and rerecord your greeting.
Sent from my XT1056 using xda app-developers app

I just randomly decided to try Hangouts again, and it seems to be working fine. Is anybody else still having any issues?

Related

Official Hangout v2 Update

Finally got mine just a little bit ago, did a search on our in the General Sub-Forum for any threads on this so figured I would start it. Pretty stable so far for me.
Are you able to send and receive MMS? I still can't..
Sent from my LG-LS980 using Tapatalk
---------- Post added at 01:36 AM ---------- Previous post was at 01:35 AM ----------
This is the 3rd update since support for SMS and MMS. I have yet to be able to send or receive MMS on neither of my devices
Sent from my LG-LS980 using Tapatalk
haven't had any issues yet, slower than using stock app but still goes through for ME. Takes around 4-5 minutes to round trip send myself one and receive it.
EPayne123 said:
haven't had any issues yet, slower than using stock app but still goes through for ME. Takes around 4-5 minutes to round trip send myself one and receive it.
Click to expand...
Click to collapse
Same here. It's pretty slow.
A good way to get any of the MMS to send almost as fast as it does in stock messaging app is to attempt to send the MMS and you can immediately make a call or AirPlane Mode or Mobile Data toggle it and then hang up or disable AirPlane Mode or Enable Mobile Data and it'll send much quicker. The phone call method only when on 3G though, not LTE
How is the interaction with google voice? I frequently dont receive messages using GV integrated on sprint.
Hangouts took control of the voicemail on my phone after I enabled SMS. Instead of getting a voicemail notification I received a text saying I had a message.
Sent from my Nexus 7 using Tapatalk 4
jejunum said:
How is the interaction with google voice? I frequently dont receive messages using GV integrated on sprint.
Click to expand...
Click to collapse
It's ok. Full integration won't be until May 2014 though.
D
richjolliff said:
Hangouts took control of the voicemail on my phone after I enabled SMS. Instead of getting a voicemail notification I received a text saying I had a message.
Sent from my Nexus 7 using Tapatalk 4
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Click to collapse
Were you able to figure out how to disable that sms voicemail? I'd rather use the visual voicemail that came with HTC One.
No, I had to undo sms with hangouts.
Sent from my HTCONE using Tapatalk
richjolliff said:
Hangouts took control of the voicemail on my phone after I enabled SMS. Instead of getting a voicemail notification I received a text saying I had a message.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
I was having the same problem. Download System Panel lite from the play store. Open GV then press back. Open System Panel and tap on GV in the list then tap exclude. This will stop the service from being flushed.
The problems i have with MMS is that it has to be on 3G to send. Otherwise (if i am on 4G or Wifi) it wont send.
I currently have a mod to enable MMS on wifi with the stock app, that also takes the compression off.
Also. It wont send SMS when roaming. I need to be on sprint.
Do you guys expreience this too? Or is it just all the mods i have affecting my phone?
Not Sure But..
Theres an Stock Messaging app in the play store that does SMS over Wifi.
Its basically the CM messaging app with some extra goodies.
Its called 8SMS
id supply a link but XDA isnt letting me post a link since im new. Sigh
Hangouts is terrible with mms/ group messaging
Sent from my HTCONE using xda app-developers app

Z1s and Google voice

Is any one having any issues getting voicemails to show up in their call log after seeing up Google voice? I get the notification but vast seem to find them in the call log.
Sent from my C6916 using xda app-developers app
scoobdude said:
Is any one having any issues getting voicemails to show up in their call log after seeing up Google voice? I get the notification but vast seem to find them in the call log.
Sent from my C6916 using xda app-developers app
Click to expand...
Click to collapse
Are you sure that you entered your google voice number properly in the forwarding options? I had trouble for the first few hours, but called T-mobile and they checked the forwarding settings... now it works properly.
In the call log, you will see only a missed call. The message itself will only show up in your gmail list, and the browser version of google voice... I think.? There is also a stand-alone .apk app for gVoice, available in the play store]
scoobdude said:
Is any one having any issues getting voicemails to show up in their call log after seeing up Google voice? I get the notification but vast seem to find them in the call log.
Sent from my C6916 using xda app-developers app
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Click to collapse
I am sure ebbed it right as it works just fine for calls. But in a 4.1 I believe they added the option to have your vm show up in the call log to listen to only. This worked fine on my n4. And the option is selected in the stand alone app.
Sent from my C6916 using xda app-developers app
I'm having some strange issues with GV on my Z1S. Just switched to T-Mobile last week and immediately made GV my voicemail. I removed my number from the website and re-added it, went through the prompts, and got the forwarding working. Now, I have 2 strange issues:
1. All the time the phantom voicemail icon will appear on my phone. I force quit "phone" (the app) and it goes away, but it'll show up sometime tomorrow or when I reboot my phone or something.
2. The GV voicemail seems to work intermittently (may have some effect on #1). Meaning, someone will call me and tell me they left a message, but the message is no where to be found. My theory is the forwarding didn't kick in, the message went to T-Mobile voicemail, and the phantom icon appeared. However, I can't yet confirm that.
Anyone dealing with either of these issues?
Is there a way to check my T-Mo voicemail after I've set everything up with google voice?
Thanks.
Same issues am having. For number 1 i am going to try and reset my number from the website.
For number 2 I just disabled the option to see vm in the call log.
The Phantom vm is tmobile picking up and then GV taking over so essentially a vm on each. It's annoying
Sent from my C6916 using xda app-developers app

Moto X showing "unable to send messages"

This is my wife's new X. She wanted a freaking Iphone but I talked her into this. Just some color here.
She now has a notification in the tool bar that reads "messages unable to send." If you pull it down, it brings you to the general text app. There is nothing that tells her WHAT messages didn't send. It's driving her crazy. Even to the point of her going to Verizon (which she despises) who were, of course, zero help. Made her delete all her texts and it's still happening. All her texts read as sent and if you exit the text app, the notification goes away for a few seconds then reappears.
Need to know if any of you guys have an idea of why this is happening and if so, how to stop it.
She'll turn that thing into an iphone by the end of the week if I can't figure it out.
Thanks gang.
Does she have an active mobile data connection? I think she needs that to text on Verizon, wifi may not be sufficient.
Groid said:
Does she have an active mobile data connection? I think she needs that to text on Verizon, wifi may not be sufficient.
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Click to collapse
Yeah. data is up and running.
Groid said:
Does she have an active mobile data connection? I think she needs that to text on Verizon, wifi may not be sufficient.
Click to expand...
Click to collapse
Anyone else have a guess? It's driving her nuts.
Are her messages actually being sent and received?
Remove her sim and reinsert.
Google the Verizon APN settings and confirm they are correct in network settings.
Try a different texting app. I'd recommend Textra or hangouts.
If none of that works reply here I'm sure there will be more help incoming.
I sometimes have this problem when sending pictures to iPhones, it will constantly fail to send. Rebooting usually solves it
Sent from my XT1060 using XDA Premium 4 mobile app
Have you tried Settings > Apps > swipe R to L to get to All > Messaging > Force stop > Clear cache > Clear data. Restart and try another message. Or as others have suggested, try another messaging app. I really like 8SMS and have set that as my default messaging app and set Active Notifications to show 8SMS notifications by default.
Switched to Chomp SMS and it's fine.
Thanks all.
redddog said:
Switched to Chomp SMS and it's fine.
Thanks all.
Click to expand...
Click to collapse
I had the same problem before the 4.4.3 update. It was picture mail that wouldn't send. Our APNs have a dedicated MMS APN that needed to be configured for my mvno . once I configured the APN I rebooted and it sent whatever picture mail I had been trying to send out.
Sent from my XT1053 using XDA Premium 4 mobile app
marnold425 said:
I had the same problem before the 4.4.3 update. It was picture mail that wouldn't send. Our APNs have a dedicated MMS APN that needed to be configured for my mvno . once I configured the APN I rebooted and it sent whatever picture mail I had been trying to send out.
Sent from my XT1053 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
A lot of people actually seem to be having trouble with SMS after the 4.4.3 update. It generally seems to be because they've disabled the app "messaging" and for whatever reason, they can't reenable it after the update.
It doesn't make much sense though, because texting apps can't rout messages through other apps anymore.
thebeastglasser said:
A lot of people actually seem to be having trouble with SMS after the 4.4.3 update. It generally seems to be because they've disabled the app "messaging" and for whatever reason, they can't reenable it after the update.
It doesn't make much sense though, because texting apps can't rout messages
I had the problem before the update and after I updated it was already fixed but it was because my service provider and I figured it out before the update
Sent from my XT1053 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'd been getting the unsent SMS every couple days on 4.4.2. I used 'Permission Friendly Apps' to find what had 'Send SMS' permissions. I don't use Skype from my phone, so I uninstalled it. I also disabled SMS and turned off the 'Improve Hangouts' option in Hangouts. After about a week, still no mysterious empty message.
It's not proof any of that fixes anything, but may be worth a try?
Sent from my XT1053 using XDA Free mobile app

No Hangouts notifications

I've had this phone for a few days and I've noticed that if not getting any notifications for Hangouts. I have to constantly check the app to see if I missed messages. It's the only app that's doing this to me. No problems with any other app. Anyone having this issue?
YES!!
It's pretty annoying because I am missing a bunch of google voice texts because of this.
lainemac said:
I've had this phone for a few days and I've noticed that if not getting any notifications for Hangouts. I have to constantly check the app to see if I missed messages. It's the only app that's doing this to me. No problems with any other app. Anyone having this issue?
Click to expand...
Click to collapse
I've noticed this as well -- but it seems to happen when I leave Hangouts as the active app on the screen when I turn it off (or it times out). If I go back to my home screen and out of Hangouts, then I get the message notifications.
TorVez said:
I've noticed this as well -- but it seems to happen when I leave Hangouts as the active app on the screen when I turn it off (or it times out). If I go back to my home screen and out of Hangouts, then I get the message notifications.
Click to expand...
Click to collapse
Odd that a core Google app would have this problem when no 3rd-party app has done it. But Hangouts is due for an update anyways....
lainemac said:
I've had this phone for a few days and I've noticed that if not getting any notifications for Hangouts. I have to constantly check the app to see if I missed messages. It's the only app that's doing this to me. No problems with any other app. Anyone having this issue?
Click to expand...
Click to collapse
I saw this for the first time today when I picked up my nexus 7 and saw I had a google voice text from several hours earlier. Opened hangouts on my phone and saw the text had been received, but I couldn't remember seeing a notification. It then happened again a couple hours later. I've had the phone since Thursday and been receiving hangouts notifications until this morning.
I've been having the same problem. Has anyone seen a fix
---------- Post added at 11:33 PM ---------- Previous post was at 11:21 PM ----------
lainemac said:
I've had this phone for a few days and I've noticed that if not getting any notifications for Hangouts. I have to constantly check the app to see if I missed messages. It's the only app that's doing this to me. No problems with any other app. Anyone having this issue?
Click to expand...
Click to collapse
I thought it was an issue with the ROM I'm using and/or the kernel. But as it turns out my girlfriend, using a Stock, Unrooted T-Mobile Samsung Galaxy Avant, isn't receiving any hangouts notifications either. It seems it could be a bug across all hangouts apps. She has android version 4.4.2. And hangouts version 2.5.81636427, same as me.
Same problem here, 100% factory. Noticed lots of texts a day after they came in with no notification.
so everybody thats using greenify, and doesnt have hangouts greenified, there is a greenify setting that many enable) but will prevent you from getting a hangouts notification.. the setting is to have greenify notify you if you get notifications. turn if off and dont turn it on, as it will prevent you from getting hangouts notifications.
I'm not using anything like greenify. Running a custom kernel but this problem seems to happen regardless of kernel changing.
MMS Bug Again
I'm starting to think it's related to the MMS bug creeping back in again from the Developer Preview.
If you go into Hangouts and try to edit your Access Point Names, you won't be able to because the menu drop down isn't there
I'm having the same issue. I'll hear the hangouts messahes come in on my Nexus 5, but nothing shows up on my Nexus 6 and I have to manually scroll the conversation to eventually get it to update (when I finally updates)
It's within the settings of SMS from the Hangouts app.
knightowl439 said:
I'm starting to think it's related to the MMS bug creeping back in again from the Developer Preview.
If you go into Hangouts and try to edit your Access Point Names, you won't be able to because the menu drop down isn't there
Click to expand...
Click to collapse
Sent from my Nexus 6 using XDA Free mobile app
Same thing, was working beautiful before...
Not Done Reading
dawad said:
It's within the settings of SMS from the Hangouts app.
Click to expand...
Click to collapse
Did you read the rest of my post @dawad
Yes, I did, which I responded that it's in the SMS settings from within Hangouts. APN doesn't appear if you select your hangout account, but is in the settings menu of Hangouts>SMS.
I'm seeing the same issue on my stock Note4, I'll not hear any verbal notification and don't see any visual notification, only way to know a text is received is to open hangouts and then I see several new texts.
Has anyone found a solution yet?
Same issue, I'm going to try what Simms suggested.
Sent from my Nexus 6

[Q] S4 Active MMS Quit working after Lollipop Update on Straight Talk (AT&T)

After updating to Lollipop, my AT&T S4 Active quit sending and receiving MMS.
Spent an hour on the the phone with Straight Talk to no avail. They say everything is right on their end and everything is set correctly on my end.
Is anyone else having this problem? Does anyone have a solution?
aaronkemp172460 said:
After updating to Lollipop, my AT&T S4 Active quit sending and receiving MMS.
Spent an hour on the the phone with Straight Talk to no avail. They say everything is right on their end and everything is set correctly on my end.
Is anyone else having this problem? Does anyone have a solution?
Click to expand...
Click to collapse
Did you check the APN settigns? Default Network type?
I did. I went through numerous checks and changes of the APN with Straight Talk support to no avail.
The only thing that has changed is going to Lollipop.
(I have even tried switching to several different messaging apps- AT&T messaging, Google messenger, and Go SMS Pro.)
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
aaronkemp172460 said:
I did. I went through numerous checks and changes of the APN with Straight Talk support to no avail.
The only thing that has changed is going to Lollipop.
(I have even tried switching to several different messaging apps- AT&T messaging, Google messenger, and Go SMS Pro.)
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
Did you try clearing cache/dalvik in stock recovery? And why does your signature say SM-G900A, I assume you have the i537 as well? (Sorry just gotta filter out the obvious solutions til we can get down to the bottom of this).
I have and use the s5 (900a) and my wife uses the s4active (537).
I did try wiping the Dalvik and cache to no avail.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
These are my settings on lollipop. I used the straight talk apn app from play store to set them.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
This is exactly how mine has been set. Straight Talk tech even had us try settings that he called their diagnostic servers.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
There is quite a bit of chatter about this on Twitter now. (search for s4 active MMS).
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Problem solved. Removed Google Messenger. Used Messaging with came with the phone. Unselected SPAM filter. Sends and receives MMS normally.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Hello I too have been having the issue with MMS since upgrading to lollipop, it will show pending and not send. Now if i turn on my wifi then it will send, and thats the only way i have figured it out on my phone. I have cricket service and when calling in to ask about this issue, they advised me thats its only on this phone that wifi is needed to send or receieve mms. I tried removing Google messenger but that didnt work either as well as deleting cache in recovery. Is anyone else having this issue on this phone.
I have the International version and have had a similar problem for a while. If I try to send or receive MMS my mobile (cell) data stops. I have to turn if off and on again and wait to get to wifi to see the picture. Did you have a problem with cell data crashing aaronkemp172460?
I also use Google Messenger as my sms app, maybe I need to ditch it.

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