[Q] Sprint MotoX Bad Esn-What to do with it? - Moto X Q&A

Hello, I am looking for some advice please.
I purchased a Motox Sprint from someone who claimed it had a clean ESN, but when I tried unlocking it through Motorolas website it denied it.
Is there a way to remedy this to where it can be used on no contract prepaid (iePagePlus), or should I just sell it and let it be someone else headache?
Do the unlock codes you purchase online really work, and if so are there any associated to this forum or recommended?
I really like the phones build and got it at what seemed like a good deal at the time,but it dont feel so good now.

rktdoc said:
Hello, I am looking for some advice please.
I purchased a Motox Sprint from someone who claimed it had a clean ESN, but when I tried unlocking it through Motorolas website it denied it.
Is there a way to remedy this to where it can be used on no contract prepaid (iePagePlus), or should I just sell it and let it be someone else headache?
Do the unlock codes you purchase online really work, and if so are there any associated to this forum or recommended?
I really like the phones build and got it at what seemed like a good deal at the time,but it dont feel so good now.
Click to expand...
Click to collapse
A bad esn has nothing to do with unlocking the bootloader. If it has a bad esn, it was stolen. Do NOT sell it and make someone else suffer. You made the wrong decision... don't make it someone else's problem.
Online unlocking sites do work, but it isn't going to help you. All the US carriers have a shared backlist database.

Also in future you can go. Online, call or go in store and make sure ESN is clean. Try and stick to swapa as well.
Sent from my XT1058 using XDA Premium 4 mobile app

Thanks I intend to do that. The phone still has service under his account ,so I'm thinking he either walked on the account or will report it as lost or stolen collect a new phone and now he has money.
I've debated calling Sprint , as he basically stole the phone from them and sold it to me which is theft by deception from what I've read in some other forums.
I just don't think they will do anything about it though.
Sent from my overrated and under thought out Nexus 7 using xda app-developers app

Or he simply hasn't activated another phone on that line. It won't be released until he does.
Sent from my XT1058 using XDA Premium 4 mobile app

Related

New user droid 3 xt862 - assistance

Hello guys, I just goot this device used from someone in the US. It is locked on GSM, but rooted.
At this I am most interested in getting it unlocked and explore further which is, learning bootstrapping, changing recovery and loading custom roms.
I spoke to Verizon extensively today and was told, they wouldn't be able to give me the unlock code unless it was activated on the network. After a long conversation, the global support team suggested that if I know someone in the US on the Verizon network, what could possibly be done is activating this phone on their current contract, right away share the unlock code and move the Verizon user to their previous phone. All on one call, with a feww minutes? Do Verizon users or with similar experience share their insight, if this would work out with getting an unlock code from them?
I don't really want to go through the idea of finding someone, going through the call and finding out, the person I spoke to was mistaken about all this possible on a single call..
Any other ways to unlock the phone? I don't like the idea of paying money to a website for the unlock code and possibly the code not working, with no refunds.
I've already spent on the phone with the risk of not ever being able to unlock it.
I know, there are threads with unlocking info, but a lot of users I realized were still unable to unlock their phones.
Looking forward to expert insights, and thanks a load everyone!
Cheers.
Sent from my HTC Vision
To add, I am not physically in the US, neither is the phone. Phones GSM bands are apparently compatible with the GSM networks in my country.
Thanks!
Sent from my HTC Vision
Unfortuanlty that is the only way to unlock an xt862. Unless it has never been activated on verizons network. As I understand it verizon changes the sim unlock code upon first activation. Even if that is the case you will still need a code from an unlock site(or possibly your nearest cell repair store)
Sent from my XT860 using xda premium
Endoroid said:
Unfortuanlty that is the only way to unlock an xt862. Unless it has never been activated on verizons network. As I understand it verizon changes the sim unlock code upon first activation. Even if that is the case you will still need a code from an unlock site(or possibly your nearest cell repair store)
Sent from my XT860 using xda premium
Click to expand...
Click to collapse
Ok. Unlock4Moto.com is where I am currently planning to purchase it from - they don't have specific verizon codes, but motorola xt862 in general.
Really really hoping, that verizon didn't change the lock code during its few months of activation.
Scared now of not having to use the device as only a PDA..
Thanks for the response.
Can others also pls share their experiences, thanks!
Sent from my HTC Vision
rezapatel said:
Ok. Unlock4Moto.com is where I am currently planning to purchase it from - they don't have specific verizon codes, but motorola xt862 in general.
Really really hoping, that verizon didn't change the lock code during its few months of activation.
Scared now of not having to use the device as only a PDA..
Thanks for the response.
Can others also pls share their experiences, thanks!
Sent from my HTC Vision
Click to expand...
Click to collapse
Ya if its been activated previously the code from unlock4moto will probably fail. In addition if you have too many fails the phone will go into susbsidy lock(or something similar) and will need a PUK(personal unlock code) from verizon to even be functional. You could try just calling verizon repeatedly and explain your perdicament to a new agent each time until you find one that will just give you the sim unlock code. I do believe that it needs to be connected to verizons network at the time though there are several threads of ppl who have had this same problem. Its pretty ****ty. I might recommend selling it and getting the xt860 model. Its easier to unlock and is also global GSM.
Sent from my XT860 using xda premium
Endoroid said:
Ya if its been activated previously the code from unlock4moto will probably fail. In addition if you have too many fails the phone will go into susbsidy lock(or something similar) and will need a PUK(personal unlock code) from verizon to even be functional. You could try just calling verizon repeatedly and explain your perdicament to a new agent each time until you find one that will just give you the sim unlock code. I do believe that it needs to be connected to verizons network at the time though there are several threads of ppl who have had this same problem. Its pretty ****ty. I might recommend selling it and getting the xt860 model. Its easier to unlock and is also global GSM.
Sent from my XT860 using xda premium
Click to expand...
Click to collapse
That really sounds crappy :-( I do although plan to buy one and see what happens. Just hoping, I am lucky. Else, I will trt and resort to finding someone from verizon to help me with the situation.
In regards to selling it, I purchased the phone in the us with a friends address almost a month back, and received it in hand just today. Really wouldn't want to sell it yet or thar I might not even find a buyer for a locked phone in my country.
Tough situation I am in, thanks though and wish me luck!
Sent from my HTC Vision
You can bypass the Verizon setup by tapping the four corners of the setup window. At least this will make the phone useable.
That would make the phone usable as a PDA (wifi only), but I think he mentioned that wasn't his goal. Still good info to have while waiting for unlock though.
OP, the phone definitely needs to be activated on a Verizon account temporarily so it can communicate with their system for unlock code to work. Maybe you can place an ad on craigslist offering some money or something similar. People have nothing to lose by helping you if they don't have a global phone or if they never travel outside the US. If they've already done it before, I believe they have to wait ten months before they can unlock another phone on their line. Just fyi.
Good luck!
Sent while mobile using Tapatalk.
BenSWoodruff said:
That would make the phone usable as a PDA (wifi only), but I think he mentioned that wasn't his goal. Still good info to have while waiting for unlock though.
OP, the phone definitely needs to be activated on a Verizon account temporarily so it can communicate with their system for unlock code to work. Maybe you can place an ad on craigslist offering some money or something similar. People have nothing to lose by helping you if they don't have a global phone or if they never travel outside the US. If they've already done it before, I believe they have to wait ten months before they can unlock another phone on their line. Just fyi.
Good luck!
Sent while mobile using Tapatalk.
Click to expand...
Click to collapse
Ahh here's another catch then. But I guess, someone who doesn't travel out might be willing.
Btw, just a quick question, so like the support person told me that I can get the phone activated on Verizon without the phone having to be physically in the US, can someone confirm that's possible?
Also, while at it, if someone on XDA is willing to help me with the situation, it would be awesome! I don't mind looking at the option of a monetary incentive for the assistance.
Thanks!
Sent from my HTC Vision
True-ish
Having been through the SIM unlock route myself, here is what I found out. The Droid3 Sim unlock code modification is presented in the first Over The Air (OTA) update. And it doesn't effectively change the code. It adds a modified algorithm to the existing code which has to match up to the one they provide you with. Just like an md5 sum would be incorrect if anything is missing or altered. If the phone is or is returned to the original software that came on the phone (i.e. SBF / Fastboot / Flash) then this algorithm is not present in the firmware and thus the code you recieve from a third party vendor should work. I would surf around and find a trusted source with a strong reputation. When you find a company that states they can do it for you then ask them what their success rate is with the Droid 3 in particular.
As far as the subsidy lock......mine was just like the droid 2 global, when I tried too many attempts it subsidy locked on me ( I was trying different variations that I found in different areas of RadioComm to see if I could circumvent the system, finally gave up). I didn't touch it and let it sit on the subsidy lock request screen for about an hour and it asked me again for the sim unlock code. I finally got the right code through my inderect agent rep and voila. Hope this helps. I've been unlocking a rack of Droid2 and 3 for myself and friends lately, so if any of the information provided is cross-device (I sometimes get confused) then hopefully a guru will correct me. But this is to the best of my recollection.
If you haven't succeeded in about a week I'll be having my acct transferred from an employee line to a consumer acct and I can help you with swapping it to my service briefly and getting in touch with global support. Just pm me or send a message to my gmail - same username queberican351
take care and best of luck
~SU1C1D3~
Hey thanks for the info. All of it made lots of sense. So at this point i am hoping that the OTA update didnt happen on device in its lifetime with the first owner although I am almost sure its highly unlikely.
I am currently most inclined towards unlock4moto.com for the code, hoping it works out.
Regarding flashing the OS version to the factory default version, I will try learning how to flash the roms on this device since I think the way to flash roms on motorolas are pretty different to other phones.
And thanks, really really appreciate the offer of helping me out if I don't succeed in a week.
Thanks!
P.s. first message on xda using the droid 3 (in airplane mode), wonderful phone!
Sent from my DROID3 using XDA App
Good news guys. The code from unlock4moto.com worked perfectly.
This makes me think that Verizon doesn't change the code on their network, because the phone was used for a couple months on their network prior to being detached from their network.
But there's another sad news too, which is, right after being unlocked I had to give it to my sister.. So I guess I will stick around to my Desire Z for another while.
Thanks everyone who helped me get my direction right and opted to help me, cheers!
Sent from my HTC Vision
rezapatel said:
Good news guys. The code from unlock4moto.com worked perfectly.
This makes me think that Verizon doesn't change the code on their network, because the phone was used for a couple months on their network prior to being detached from their network.
But there's another sad news too, which is, right after being unlocked I had to give it to my sister.. So I guess I will stick around to my Desire Z for another while.
Thanks everyone who helped me get my direction right and opted to help me, cheers!
Sent from my HTC Vision
Click to expand...
Click to collapse
I'm glad to hear that, so many others have had issues with this.
Sent from my XT862 using xda premium
Endoroid said:
I'm glad to hear that, so many others have had issues with this.
Sent from my XT862 using xda premium
Click to expand...
Click to collapse
Feel for them. I guess, was lucky :-D
Sent from my HTC Vision

Legal unlocking and the shebang.

Before one buys a used atrix hd off the bay, how does he make sure the imei had not been blacklisted by at&t? Especially if he lives overseas and has no way of trying out an at&t sim for a few weeks before he visits the US?
I understand atrix hd is also offered on contract. So what is stopping from someone taking it on the contract for cheap and buy a code from ebay and unlock the phone. Missed payments could make at&t blacklist the phone right?
I guess one way to avoid buying a stolen phone is to insist on the box with the sale, but how does one protect oneself about the above possibility?
AT&T employee here. Phones being blacklisted due to missed payments is usually only a CDMA thing, and AT&T just blacklist if reported stolen. Blacklisting is becoming more and more of an issue, so it is something to keep in mind when buying used from individuals. I would recommend getting them to provide you with the IMEI then call AT&T customer service 1-800-331-0500 to check it to see if it's clear.
Sent from my MB886 using xda premium
AzraelsVoice said:
AT&T employee here. Phones being blacklisted due to missed payments is usually only a CDMA thing, and AT&T just blacklist if reported stolen. Blacklisting is becoming more and more of an issue, so it is something to keep in mind when buying used from individuals. I would recommend getting them to provide you with the IMEI then call AT&T customer service 1-800-331-0500 to check it to see if it's clear.
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
Thanks. I just called them. They told me that they do not keep a list like that! I'll send you a PM about it.
Blue Bell said:
Thanks. I just called them. They told me that they do not keep a list like that! I'll send you a PM about it.
Click to expand...
Click to collapse
Try and buy from a good seller also. Look for "good imei" or something like that. As long as it is listed as good, eBay will protect you investment, aka refund you if you get the shaft lol
Sent from my MB886 using Tapatalk 2
SirHoover2010 said:
Try and buy from a good seller also. Look for "good imei" or something like that. As long as it is listed as good, eBay will protect you investment, aka refund you if you get the shaft lol
Sent from my MB886 using Tapatalk 2
Click to expand...
Click to collapse
Exactly. Ebay is all for protecting buyers, and unfortunately not sellers.
Sent from my MB886 using xda premium
If you want a good site with good imei then try swappa. Com I have purchased several android phones there and never had a problem, and the site checks the imei for u before u purchase the phone.
Sent from my SGH-T999 using xda app-developers app
Didn't know Swappa did that. Good piece of information.
Sent from my MB886 using xda premium
AzraelsVoice said:
Didn't know Swappa did that. Good piece of information.
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
they just implimented a beta service today
Check out Swappa's new ESN Check (Beta) service. Validate with carriers to ensure ESN is clean for activation. swappa.com/esn
34 minutes ago from Swappa.
glad to help,i just bought an s3 like new for 390.
Correct me if I'm wrong, but ESN checking would only work for CDMA phones right?
Sent from my MB886 using xda premium
AzraelsVoice said:
Correct me if I'm wrong, but ESN checking would only work for CDMA phones right?
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
yes that is correct ESN is just for cdma phones but swappa check's IMEI as well just thought id throw that lil bit of info out there if anyone was interested.
when ever i have sold a phone on swappa the first thing i have to do is give swappa the IMEI so they can confirm if it is good.
SirHoover2010 said:
Try and buy from a good seller also. Look for "good imei" or something like that. As long as it is listed as good, eBay will protect you investment, aka refund you if you get the shaft lol
Sent from my MB886 using Tapatalk 2
Click to expand...
Click to collapse
Unfortunately though, I live overseas, and I wouldn't be able to check if it works on AT&T until I try their sim in a month or two! Hence the pickle.
Swappa recognized the IMEI as the correct device but could not validate the status. Is CheckMEND a reliable solution?
AzraelsVoice said:
AT&T employee here. Phones being blacklisted due to missed payments is usually only a CDMA thing, and AT&T just blacklist if reported stolen.
Click to expand...
Click to collapse
Another quick clarification on the statement above. So, what happens to GSM phones that are bought on contract at a subsidized price and unlocked via one of the many third party sites online (if it is possible to illegally unlock phones on contract that is)? AT&T does nothing about it and just bears the loss?
Blue Bell said:
Another quick clarification on the statement above. So, what happens to GSM phones that are bought on contract at a subsidized price and unlocked via one of the many third party sites online (if it is possible to illegally unlock phones on contract that is)? AT&T does nothing about it and just bears the loss?
Click to expand...
Click to collapse
if you unlock a gsm phone 90% of the time you can use them with any carrier ,i believe and correct me if im wrong. if you report a phone lost or stolen thats when there is a problem.i have a tmobile phone right now which is working with at&t.so as long as its a gsm phone and you can unlock
it then your good to go.i just bought a s3 off swappa then unlocked with cellunlocker.net for 25 and just popped my sim in and i was good to go.
hope this helps.
I don't get that business model. What is stopping people then from buying phones on contract for $50 and using them on another carrier after unlocking it for $25? Or is the contract obligations so binding in US that people don't ever break their contracts? How does it work there?
Blue Bell said:
I don't get that business model. What is stopping people then from buying phones on contract for $50 and using them on another carrier after unlocking it for $25? Or is the contract obligations so binding in US that people don't ever break their contracts? How does it work there?
Click to expand...
Click to collapse
well to be honest it has to do with credit and your credit line,if you buy a phone with a contract and you break and or dont pay your bill then it will go to collections and that in turn affects your credit as far as getting credit cards or anything for that matter that involves anything having to do with credit,of course some people just dont care but for the majority it is better for them to pay the bill or to pay to get out of the contract as in an early termination fee. hope this helps
titaneds73 said:
well to be honest it has to do with credit and your credit line,if you buy a phone with a contract and you break and or dont pay your bill then it will go to collections and that in turn affects your credit as far as getting credit cards or anything for that matter that involves anything having to do with credit,of course some people just dont care but for the majority it is better for them to pay the bill or to pay to get out of the contract as in an early termination fee. hope this helps
Click to expand...
Click to collapse
Oh okay. So the only worry is if people buy the phones and claim that it had been lost (and the insurance) but sell them off internationally. This way the phone will work everywhere except in US where it will blacklisted.
But then, will insurance and/or the police insist on seeing the box? If so, insisting on getting the phone with the box would technically make sure that the phone is not stolen and/or blacklisted right?
Blue Bell said:
Oh okay. So the only worry is if people buy the phones and claim that it had been lost (and the insurance) but sell them off internationally. This way the phone will work everywhere except in US where it will blacklisted.
But then, will insurance and/or the police insist on seeing the box? If so, insisting on getting the phone with the box would technically make sure that the phone is not stolen and/or blacklisted right?
Click to expand...
Click to collapse
im afraid things work differently over here,not the police or the company really have time or care about a phone.insurance is just that ,if you have it then they will give you another and register the phones imei as bad and will be flagged as bad and will not work with the company you buy it from but if it is a gsm phone more than likely it will work unlocked with other companies ,now having said that if you want a phone that will work with at&t or any other carrier that are gsm then may plz recommend this website, swappa.com i have purchased several phones from them and never had a problem i would recommend buying at&t phone or a tmobile phone and if it is not unlocked then you can unlock the phone at cellunlocker.net which i have used as well and can verify that they give good unlock codes ,within 5 to 10 min,also swappa only deals with paypal so if the phones imei no. for some reason is not right even though they check it before hand and or the phone is not in the condition they said it was you are protected under there buyer protection program which means if need be they can refund your money.
Thanks. I had already been through Swappa. Unfortunately, it seems like most of the sellers do not ship internationally.
Blue Bell said:
I don't get that business model. What is stopping people then from buying phones on contract for $50 and using them on another carrier after unlocking it for $25? Or is the contract obligations so binding in US that people don't ever break their contracts? How does it work there?
Click to expand...
Click to collapse
The way it works with AT&T here is that you may get a $500 phone for $100 with a two year contract, but a stipulation of the contract is a $350 declining early contract termination fee. That way they're covered if you do decide to take it elsewhere. If a phone is blacklisted, it will fry your sim card almost immediately when you try to use it in that phone. Keep in mind, I'm an employee but not speaking on behalf of the company, just trying to be helpful and shed some light on things.
Sent from my MB886 using xda premium
AzraelsVoice said:
The way it works with AT&T here is that you may get a $500 phone for $100 with a two year contract, but a stipulation of the contract is a $350 declining early contract termination fee. That way they're covered if you do decide to take it elsewhere. If a phone is blacklisted, it will fry your sim card almost immediately when you try to use it in that phone. Keep in mind, I'm an employee but not speaking on behalf of the company, just trying to be helpful and shed some light on things.
Sent from my MB886 using xda premium
Click to expand...
Click to collapse
really did not know that ,thanks for the info

To unlock or not to unlock that is the question

So I have a note 3 Att branded. And they are a bunch of A$$holes and willnot unlock the device because i am the second owner.
yes it has a clean Imei. So I have been debating on the option of Unlocking my device through a web site.
I currently use it with straight talk with the BYOP program so i use a ATT sim. But I have been having issues with MMS messages,
from what i have been reading this is mainly a ATT issue. so I thought if I use a Tmobile sim card it may correct the issue.
what do you think?
Just putting this out there in case it's remotely helpful for you, I went through that insanity with a preowned iPhone 4 from ATT that I wanted to use with T-Mobile and I solved it by going in the opposite direction. I went to T-Mobile. Might be the neighborhood but the nice people there pointed me to a nearby electronics store who also did cellphone unlocking and for a fee that I can't remember off the top of my head they used some internal system and got my phone factory unlocked within 24 hours, after ATT had told me that they wouldn't do it.
If you happen to live in New York I can tell you where I went, otherwise I can say go look for a local electronics store and see if they'll submit the request for you... Or ask at your local T-Mobile store whether they know a store who does unlocks. I don't understand enough about this stuff to explain but I can at least relay that it worked out well enough for me. The iPhone 4 worked fine with T-Mobile afterwards.
I have always used ebay or an "unlocking" site. I have used both methods quite a bit because I sell phones on ebay and I used to work for a friend that owns a couple prepaid phone/service stores. I also worked at a small tech repair store and did unlocks there as well. Anyway my point is that the government and the phone companies have made it a lot harder and more expensive to unlock newer phones. Also I would do your research on tmobile in your area before spending too much money on unlocking. It may be different for you but in my area tmobile and sprint suck as far as coverage. Plus tmobile doesn't have lte.
Sent from my SM-N900A using XDA Premium 4 mobile app
I really don't want to unlock unless I have to but I can't get mms messages and I didn't know if it was a att issue
Sent from my SAMSUNG-SM-N900A using Tapatalk
dyson77 said:
I really don't want to unlock unless I have to but I can't get mms messages and I didn't know if it was a att issue
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
How will unlocking help you get your messages?
Never mind I am stupid..
Wanted to take a moment and tell everyone. I ordered a new sim card. My network went from saying home in the upper left to att and everything is fixed I can get mms
Sent from my SAMSUNG-SM-N900A using Tapatalk

T-Mobile Device Unlock App Says Not Recognized by Service Provider

I had to send my phone into LG for repair. I am a Prepaid T-Mobile customer. Since I got the phone back, whenever I try to open the app to check on Permanent Unlock (as I have done temp in the past), the app get this error when Connecting to NetworkL:
Device not recognized by your service provider. Please call customer care.
Well, I tried using chat service on their website and all that resulted in was the person thinking they should send in an unlock request for me. I knew this was wrong. Next day I get an email from the unlock dept telling me to use the app
Since I figure people here tend to be smarter than a telco tech support person, I would ask here before pursuing this further with Tmo.
This is in fact the same phone I sent in...I checked the IMEI, etc. Using the same tmo sim card.
Any ideas?
Thanks
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
thevmax said:
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
Click to expand...
Click to collapse
Hmm. I am sadly aware of tmo's FU to prepaid customers needing service, as I have experienced it as well.
But, before I sent it in this app did recognize my phone and would allow me to temp unlock. It is only since it came back from LG repair that it stopped working. This was a period of maybe 10 days.
One item I question, but imagine it is nothing is that under the battery next to the original label with IMEI, model, seriel, etc , they place another label that has a barcode with the imei numbers next to that LB (Leather Back). Above that is shows HB811LB, but then after that BT01 EU.
No idea what that was about but EU made me think Europe.
I am interested to know if and/or how you got this resolved. I am suffering the exact same issue with a T-Mobile LG V10 after sending it in for repair.
Same thing with me, i was able to get the prompt to temp or perm unlock before i sent my g4 off to LG. Phone came back same IMEI on sticker and on device after dialing *#06# I get the stupid message device not recognized by your service provider. Please contact customer care. I tried reinstalling the firmware, same firmware that was in there, didn't want to brick the phone again.... still nothing.
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
Click to expand...
Click to collapse
Hmm nice to know, the only problem is i bought this phone from someone and I'm in Canada.
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
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Click to collapse
Maybe I should call them again. Last time I tried they basically said FU to me. They repaired it and that was that. Frankly, the only thing keeping me with these TMO arses is that I have a super cheap prepaid plan they no longer offer.
Of course my concern with them replacing the phone is that the replacement could have any of the other various issues that this LG quality control clusterF*** has.
Thinking along the lines of it being my last LG product instead. Maybe even sell it now before the flood and use my little LG Leon backup phone I bought when I initially sent this one in for service.And Maybe tell TMO FOOO too.
Whatever LG is doing when they are flashing phones back to stock after them being bricked, is really messing up the phones. I sent out another one and the IMEI is clear fully paid off and the device unlock app is pulling the same ****. I'm not impressed. T-mobile won't unlock the phone either because i'm not the original owner. There is no block what so ever on the phone. PURE B.S on T-mobile and LG's part.
On the phone with LG now. So far getting the same run-around. He is actually calling TMO support because he simply won't believe they can't fix it.
If I don't get a replacement, I may be selling this phone, done with LG for good and ordering a Moto X Pure or something
I don't mind a screw up by a company, but you best stand behind your product properly or foo you and your company, IMO.
Results of call.....Total Failure. The LG person pawns me off on a TMO person who asks for my number so they can call back. Instead, they just transferred me to a TMO support idiot who had no idea whatsoever about what was going on. Really sick of both these company's Bull****. Pretty sure this is my last LG product ever.
Decided to try again using Chat.
So annoyed with LG and TMO right now I may sell the phone and buy a Nexus 6p and Foo to all LG products in the future.
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
Masaker514 said:
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
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Click to collapse
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it.
All I can say is that after the quality control debacle of the G4, you'd have to be a fool to buy a G5. I know I won't
Barsky said:
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it
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The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
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It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Barsky said:
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Click to expand...
Click to collapse
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
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Hah. Well, I am just trying to have it work being totally legit. It has nothing to do with rooting and romming, that much know as the problem existed right out of the box from them. Also, before the repair, the app work 100% rooted or not.
duplicate. my bad.
I always wonder why that button says Edit/Delete, but you can never delete them. :laugh:
Well, I just ordered a Nexus 6p with Project Fi. If I like it I will port my tmo number to it and be done with LG....since fi uses tmo, I will simply be done dealing with them directly.
Not sure I see any downsides to this
Hah, decided to make one last attempt with LG tech support, this time via email. Besides explaining to them why their initial reply was wrong, I also told them I have pretty much given up on future LG purchases and that I have a nexus 6p on the way to replace this phone. Just got another reply and supposedly he is kicking it up to his manager. We will see what happens, but I am not raising my expectations. Nothing says I can't cancel the nexus 6p.

bought a Nexus 6 from Offer Up...

and come to find out that it has been blocked by T Mobile, may it be it was lost or it was stolen i'm not sure. I don't know how many times this phone has been sold and bought, when it ended up being me as the lucky soul to have gotten it last.
you guys have always been awesome at giving good opinions, and i would like to have yours on this one. would i be able to salvage this phone and use it like a champ? via unlocking bootloader, rooting...etc etc...
i dont know say goodbye to this phone lol
plz your opinions are welcome
I would say keep it for parts, or sell it for parts, I don't know how IMEI blacklisting works, so it may be blocked on other carriers(ESN may be blocked too) and buy yourself another one(swappa has them usually from 250+)
Droid_Boi86 said:
and come to find out that it has been blocked by T Mobile, may it be it was lost or it was stolen i'm not sure. I don't know how many times this phone has been sold and bought, when it ended up being me as the lucky soul to have gotten it last.
you guys have always been awesome at giving good opinions, and i would like to have yours on this one. would i be able to salvage this phone and use it like a champ? via unlocking bootloader, rooting...etc etc...
i dont know say goodbye to this phone lol
plz your opinions are welcome
Click to expand...
Click to collapse
if tmobile blocked it, then it was stolen. if tmobile blocked it, then its most likely blocked by all US carriers. how do you use it like a champ then? you use it as a wifi device only.
If the block is a result of the original purchaser not paying their bill, the device may be usable on one of the other carriers. If the block is because the device was lost or stolen, it won't work on any carrier.
I simply wouldn't take the risk and would just sell the thing for parts.
I have used a block want on straight talk but with limited speed no 4g /lte
Sent from my Nexus 6 using XDA-Developers mobile app
Use it on at&t or. Cricket
Sent from my Nexus 6 using XDA-Developers mobile app
I have another idea. run the imei through swappa's imei check, see if it's blacklisted on other carriers.
All the IMEI check will tell anyone is whether or not the IMEI is blocked. It won't say by whom. The OP would have to call each carrier and have them run the IMEI.
Droid_Boi86 said:
and come to find out that it has been blocked by T Mobile, may it be it was lost or it was stolen i'm not sure. I don't know how many times this phone has been sold and bought, when it ended up being me as the lucky soul to have gotten it last.
you guys have always been awesome at giving good opinions, and i would like to have yours on this one. would i be able to salvage this phone and use it like a champ? via unlocking bootloader, rooting...etc etc...
i dont know say goodbye to this phone lol
plz your opinions are welcome
Click to expand...
Click to collapse
No bootloader unlocking or rooting could save you from an IMEI-blocked device. You are currently potentially in possession of stolen goods; knowingly or not, this could be a crime in certain jurisdictions. Right now, you can still use it as a wifi only smartphone with all the apps and stuff but you can't put a sim in and join any network.

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