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Hi,
So recently KitKat is released for AT&T Moto X's. Excited, I decided to upgrade the phone to KitKat.
I was previously rooted with RockMyMoto, and before updating to KitKat, I went to unroot the phone through the SuperSU app that was installed.
As I was unsure if it was really unrooted, I opened up Titanium Backup (which required root) and it popped up with an error that Titanium Backup wouldn't work because my device was not rooted.
So with this confirmation (a really noob way to check), I went ahead to download the update through the default system settings app. After the download, I proceeded to install it.
Before installing the update, it said the phone will shut down and proceed with the update, which takes around 20 minutes, and it will be done once it boots up again. And this is where the problem comes. After the phone switched off, the phone just reboots immediately, as if it was just restarting. And after 30 seconds or so, the phone switches off and restarts again. Initially, I thought this was normal, but it kept on restarting and I knew something was up.
I don't know what to do now. I have tried holding down the volume buttons and power button to reboot into recovery, but every time I select the recovery option, the phone just reboots like normal and does not reboot to recovery. I even tried to "race against time" and restore my phone through settings app, but it doesn't allow me to.
What can I do? Please help me
I looked up on the internet, and it seems that I have to remove the OTA cache from the cache folder, but how can I do it? I don;t have root access anymore...
EDIT: FIXED, PLEASE DELETE
darylbu said:
Hi,
So recently KitKat is released for AT&T Moto X's. Excited, I decided to upgrade the phone to KitKat.
I was previously rooted with RockMyMoto, and before updating to KitKat, I went to unroot the phone through the SuperSU app that was installed.
As I was unsure if it was really unrooted, I opened up Titanium Backup (which required root) and it popped up with an error that Titanium Backup wouldn't work because my device was not rooted.
So with this confirmation (a really noob way to check), I went ahead to download the update through the default system settings app. After the download, I proceeded to install it.
Before installing the update, it said the phone will shut down and proceed with the update, which takes around 20 minutes, and it will be done once it boots up again. And this is where the problem comes. After the phone switched off, the phone just reboots immediately, as if it was just restarting. And after 30 seconds or so, the phone switches off and restarts again. Initially, I thought this was normal, but it kept on restarting and I knew something was up.
I don't know what to do now. I have tried holding down the volume buttons and power button to reboot into recovery, but every time I select the recovery option, the phone just reboots like normal and does not reboot to recovery. I even tried to "race against time" and restore my phone through settings app, but it doesn't allow me to.
What can I do? Please help me
I looked up on the internet, and it seems that I have to remove the OTA cache from the cache folder, but how can I do it? I don;t have root access anymore...
EDIT: FIXED, PLEASE DELETE
Click to expand...
Click to collapse
How did you fix it?
I am having this very same problem. My phone just today went into boot loop. Running KangKat on unlocked 1053 with Faux kernel. No boot logo or anything. The phone just vibrates then after 30 seconds or so, it vibrates again. It does this non-stop.
I can plug my phone into USB and the phone's contents come up on my computer, but I can't get the screen to turn on!! Any ideas?
Recovery
Globalrebel said:
I am having this very same problem. My phone just today went into boot loop. Running KangKat on unlocked 1053 with Faux kernel. No boot logo or anything. The phone just vibrates then after 30 seconds or so, it vibrates again. It does this non-stop.
I can plug my phone into USB and the phone's contents come up on my computer, but I can't get the screen to turn on!! Any ideas?
Click to expand...
Click to collapse
Are you able to hold power + volume to get in to your recovery?
Then you can reinstall your nandroid. Or, then you can flash a different rom.
MikeNaples said:
Are you able to hold power + volume to get in to your recovery?
Then you can reinstall your nandroid. Or, then you can flash a different rom.
Click to expand...
Click to collapse
Or he can also boot into bootloader with adb by doing adb reboot bootloader then typing fastboot erase cache
serophia said:
Or he can also boot into bootloader with adb by doing adb reboot bootloader then typing fastboot erase cache
Click to expand...
Click to collapse
This process seems to work quite well.
I'd recommend to use MFastboot. With your phone off, you can boot into fastboot by holding power and volume down for a few seconds, release and it will boot into fastboot. Connect the usb cable, and first try "fastboot erase cache". If that doesn't work by itself, repeat the process but also use "fastboot erase userdata" (THIS WILL ERASE ALL YOUR DATA!) but at least there is a chance you might get it to boot normally. It´s like a factory reset, you will have to start from scratch.
I know my answer is out of date but it might be useful for someone coming for this same solution.
Moto x Stuck in TWRP loop
pls help me guys it just goes on restarting it dose not even goes in recovery mode
Guys.. I got struck at unlocked boot loader. Flashed TWRP on 5.1 ( GB retail rom). And its not booting now and not able to flash any rom.. kindly Help...!!!
I have Moto X Verizon Dev eition on 4.4. unlocked bootloader, Installed TWRP few weeks back with SuperSU for root. Worked perfect.
4.4.2 upgrade messages kept coming up, but I just ignored them by hitting back button.
This morning, while I was typing something and I was about to hit send, that message popped up and instead of hitting send, i hit INSTALL NOW. no warning, no confirmation, it said "power off" and started process of updating.
But the problem is that I still have twrp and is rooted, so everytime it reboots it goes to Team Win Recovery page and if I reboot from there, it goes back to normal boot up but then reboots automatically in 15 secs and goes on in an infinite loop.
I cannot start/stop anything when it boots up normally because I have literally 15 secs before it reboots automatically.
Any idea? On teamwin reocovery page, should I goto wipe>> factory reset? and then upgrade and so the whole TWRP and SuperSu again?
and of course, i am to stupid to have no backups made
KhAjUr said:
I have Moto X Verizon Dev eition on 4.4. unlocked bootloader, Installed TWRP few weeks back with SuperSU for root. Worked perfect.
4.4.2 upgrade messages kept coming up, but I just ignored them by hitting back button.
This morning, while I was typing something and I was about to hit send, that message popped up and instead of hitting send, i hit INSTALL NOW. no warning, no confirmation, it said "power off" and started process of updating.
But the problem is that I still have twrp and is rooted, so everytime it reboots it goes to Team Win Recovery page and if I reboot from there, it goes back to normal boot up but then reboots automatically in 15 secs and goes on in an infinite loop.
I cannot start/stop anything when it boots up normally because I have literally 15 secs before it reboots automatically.
Any idea? On teamwin reocovery page, should I goto wipe>> factory reset? and then upgrade and so the whole TWRP and SuperSu again?
Click to expand...
Click to collapse
turn phone off. boot into bootloader/fastboot mode. run "fastboot erase cache". your reboots will stop. then use tibu to freeze motorola ota and you wont get ota things pop up anymore.
jayboyyyy said:
turn phone off. boot into bootloader/fastboot mode. run "fastboot erase cache". your reboots will stop. then use tibu to freeze motorola ota and you wont get ota things pop up anymore.
Click to expand...
Click to collapse
Awesome. gorked like a charm.
just a note for someone else trying this.... first time i booted up after doing a "fastboot clear cache", i got a warning saying failed to load info. I clicked okay and I would get no service. Rebooted normally again, and everything worked fine.
Thanks again fro the response.
So are you now on 4.4.2?
The Tallest said:
So are you now on 4.4.2?
Click to expand...
Click to collapse
Nope. I rolled back. seems like I will have to roll back the root and then install 4.2.2 and then root again or something. Too much mess to go to 4.2.2. There are no specific and detailed directions for vzw dev edition rooted phone that I could find, so would leave it alone for now.
KhAjUr said:
Nope. I rolled back. seems like I will have to roll back the root and then install 4.2.2 and then root again or something. Too much mess to go to 4.2.2. There are no specific and detailed directions for vzw dev edition rooted phone that I could find, so would leave it alone for now.
Click to expand...
Click to collapse
If you're stock rooted, you just need to flash the stock recovery (available from the moto dev site) and make sure you don't have any missing or modified system files. You can then just take the OTA like normal, then reflash TWRP after.
KhAjUr said:
Nope. I rolled back. seems like I will have to roll back the root and then install 4.2.2 and then root again or something. Too much mess to go to 4.2.2. There are no specific and detailed directions for vzw dev edition rooted phone that I could find, so would leave it alone for now.
Click to expand...
Click to collapse
There are a lot of threads discussing this.
If you have a Dev Edition X with an unlocked bootloader, as long as you have stock recovery on the phone, and are close enough to stock, you can just take the 4.4.2 OTA and re-root using the same TWRP and SuperSU process. (more details -> http://mark.cdmaforums.com/MotoX-OTA.html which is based on many threads here on XDA)
Downgrading to 4.2.2, etc.. while rooting was for locked bootloaders only.
jayboyyyy said:
turn phone off. boot into bootloader/fastboot mode. run "fastboot erase cache". your reboots will stop. then use tibu to freeze motorola ota and you wont get ota things pop up anymore.
Click to expand...
Click to collapse
I'm fairly positive this will fix my problem since I'm experiencing the exact same thing as the OP.
However, I'm still new to bootloaders and rooting, etc...
Can someone breakdown what jayboyyyy is saying here? I can get into my TWRP bootloader. How do I run "fastboot erase cache"? Do I use the built in terminal command? Do I need to plug into my computer? Do I need to point my cmd to the TWRP I originally downloaded and installed on my phone?
I really do not want to mess this up. Like I said, I'm sure this is the fix for my phone. Thanks in advance!
TWRP is recovery, not bootloader / fastboot
You will need to plug into your computer, you should probably read more before you break things worse tho.
Start here: http://forum.xda-developers.com/moto-x/general/ref-complete-moto-x-guides-information-t2603358
vennardk said:
I'm fairly positive this will fix my problem since I'm experiencing the exact same thing as the OP.
However, I'm still new to bootloaders and rooting, etc...
Can someone breakdown what jayboyyyy is saying here? I can get into my TWRP bootloader. How do I run "fastboot erase cache"? Do I use the built in terminal command? Do I need to plug into my computer? Do I need to point my cmd to the TWRP I originally downloaded and installed on my phone?
I really do not want to mess this up. Like I said, I'm sure this is the fix for my phone. Thanks in advance!
Click to expand...
Click to collapse
TWRP is a RECOVERY, not bootloader.
Do you remember how you flashed TWRP on your phone? You booted the phone into Fastboot/Bootloader mode. Connected the phone to PC via USB cable, then from command prompt on the PC used the Fastboot or mFastboot command... Same thing. However in this case the command to clear your phone's cache is... mfastboot erase cache
The other option is, you can see if there is an "erase cache" menu option while in TWRP as that would work too.
Then to take an OTA, you need to flash stock recovery back on your phone. If you try to accept an OTA while TWRP or other custom recovery is on your phone, you will get stuck in a boot loop like this.
My motorola Nexus 6 won't turn on, when I try to power it on, it shows the Google sign then shuts off immediately. When I plug in the charger from a complete power off, the white battery sign keeps flashing, it shows for 1 second then shuts off then repeats the cycle of showing the battery sign then shutting off. It boots into bootloader/fastboot mode fine, and I have tried flashing the factory image, it flashes fine but it still shuts off immediately while showing the google sign. It won't even boot into recovery after the flash, it just shuts off after the google sign. This isn't my first nexus, in know that flashing factory image should fix 99% of issues. Please help.
P.S I didn't purchase officially from google or Motorola, bought it from a guy who claimed he bricked it trying to install a font pack so I figured let me buy it and restore factory image. Didn't work. I tried flashing manually, the process went fine, but it it still turns off at google splash image. I tried Wugfresh toolkit also to no avail. He said he rooted it, installed custom recovery and euphoria os rom. Then he installed the fontpack, it told him to reboot to apply changes, and it wouldn't boot past google screen after that. It doesnt even get to the boot animation. It just shuts off. When its off and u plug in the charger it does the same thing, you just keep seeing the charging symbol over and over because its constantly rebooting. Its a T-Mobile Nexus 6 BTW, model number XT1103. I spoke to my friend who has a local repair shop and he says there is nothing out for his z3x or his other boxes for the nexus 6 because it is such a new and rare device. His theory is that the partition tables have been corrupted somehow and need to be rewritten manually. Please any help would be appreciated. I can promise a hefty $$ reward for any individual that helps me recover it to a working state.
can you get a custom recovery on successfully.........?
did you flash the stock image manually?
mediaman123 said:
can you get a custom recovery on successfully.........?
did you flash the stock image manually?
Click to expand...
Click to collapse
Yes I tried pushing the stock recovery individually and it succeeded in the command prompt, but won't enter recovery, just shows google and shuts off. I tried pushing twrp too but same outcome. Yes I had flashed the stock image manually, everything flashed well from what the command promt said, but when it should reboot to recovery after flash to wipe, just shuts off.
jeromechrome1 said:
Yes I tried pushing the stock recovery individually and it succeeded in the command prompt, but won't enter recovery, just shows google and shuts off. I tried pushing twrp too but same outcome. Yes I had flashed the stock image manually, everything flashed well from what the command promt said, but when it should reboot to recovery after flash to wipe, just shuts off.
Click to expand...
Click to collapse
Please! Anyone!
by manually do you mean flashing all the separate parts of the stock image separately, system, boot, recovery, cache and so on..........
I don't know what else to do after going through with that process.....
Make sure you have the latest fastboot by updating SDK Manager. Then reflash bootloader then reboot back to bootloader to reset. Then proceed to flash each partition again. Directions below.
fastboot flash bootloader bootloader.img <-- rename bootloader to this to make it easier
fastboot flash radio radio.img <--- again rename to make easier
fastboot flash boot boot.img
fastboot flash cache cache.img
fastboot flash recovery recovery.img
fasyboot flash system system.img
Hope this helps.
I'm a total newb here so take what I tell you with a grain of salt. I had your exact same problem on my Nexus 5. Every single thing you just described is what happened to my N5. And just like your N6...I was able to boot up into recovery (stock and TWRP), I was able to flash all the things manually and even used Wug's NRT. But then whenever I tried to actually boot up the device it could never pass the Google logo....basically EVERYTHING THAT IS HAPPENING TO YOU.
What I did to fix everything? Changed my battery. Sounds stupid and totally irrelevant but that did the trick. When I opened up my phone I noticed my battery had a nasty bulge and realized it was defective. Bought a new one for $25 and have never had any issues ever since. I suggest you look at your battery and see if that is the root of your problem. I have heard of the N6 having some batteries expanding and causing the back covers to pop off...this could be related to your problem.
Like I said I am a newb and thought I'd share my experience in the hopes it solves your problem.
Good luck buddy! :good:
my N6 is actually away getting repaired for the exact issue you described, expanding battery [assumed], and cover coming away from the bezel.....
I believe though that if you keep the device plugged into the wall when trying to boot up with this battery defect it will get through the boot, at least in the beginning anyway....
I believe also that if it was a battery issue the device would power off first, as opposed to just sticking on the Google logo.........
ldkud50 said:
Make sure you have the latest fastboot by updating SDK Manager. Then reflash bootloader then reboot back to bootloader to reset. Then proceed to flash each partition again. Directions below.
fastboot flash bootloader bootloader.img <-- rename bootloader to this to make it easier
fastboot flash radio radio.img <--- again rename to make easier
fastboot flash boot boot.img
fastboot flash cache cache.img
fastboot flash recovery recovery.img
fasyboot flash system system.img
Hope this helps.
Click to expand...
Click to collapse
I tried all of that already bro, it takes the files fine i did each individually including the bootloader. yes i have the latest sdk and latest fasboot. same issue no matter what i try. thank you all for ur help so far, really appreciate it.
jeromechrome1 said:
I tried all of that already bro, it takes the files fine i did each individually including the bootloader. yes i have the latest sdk and latest fasboot. same issue no matter what i try. thank you all for ur help so far, really appreciate it.
Click to expand...
Click to collapse
Thats too bad. Maybe the device is hosed. RMA for a new one.
Same thing happened to me. As soon as I updated to the newest version of fastboot on my computer, everything worked...
jeromechrome1 said:
My motorola Nexus 6 won't turn on, when I try to power it on, it shows the Google sign then shuts off immediately. When I plug in the charger from a complete power off, the white battery sign keeps flashing, it shows for 1 second then shuts off then repeats the cycle of showing the battery sign then shutting off. It boots into bootloader/fastboot mode fine, and I have tried flashing the factory image, it flashes fine but it still shuts off immediately while showing the google sign. It won't even boot into recovery after the flash, it just shuts off after the google sign. This isn't my first nexus, in know that flashing factory image should fix 99% of issues. Please help.
P.S I didn't purchase officially from google or Motorola, bought it from a guy who claimed he bricked it trying to install a font pack so I figured let me buy it and restore factory image. Didn't work. I tried flashing manually, the process went fine, but it it still turns off at google splash image. I tried Wugfresh toolkit also to no avail. He said he rooted it, installed custom recovery and euphoria os rom. Then he installed the fontpack, it told him to reboot to apply changes, and it wouldn't boot past google screen after that. It doesnt even get to the boot animation. It just shuts off. When its off and u plug in the charger it does the same thing, you just keep seeing the charging symbol over and over because its constantly rebooting. Its a T-Mobile Nexus 6 BTW, model number XT1103. I spoke to my friend who has a local repair shop and he says there is nothing out for his z3x or his other boxes for the nexus 6 because it is such a new and rare device. His theory is that the partition tables have been corrupted somehow and need to be rewritten manually. Please any help would be appreciated. I can promise a hefty $$ reward for any individual that helps me recover it to a working state.
Click to expand...
Click to collapse
I know, it's been a long time, but coud you tell me what happened to the phone?
I attempted to OTA update my stock Nexus 6 to 5.1 last night, setting it aside to do its thing and went to bed. When I turned the phone on this morning it went into the boot animation which just goes on indefinitely. I have attempted to clear the cache which did nothing. I was wondering if there is a work around without having to wipe the phone and thus lose all my data.
I have seen the first boot take up to 20 minutes you didn't turn off before then did you?
Sent from my Google N6 on VZ
No I left it in my pocket on my commute to work and tried to restart the phone over 2 hours later
Andrew_3 said:
No I left it in my pocket on my commute to work and tried to restart the phone over 2 hours later
Click to expand...
Click to collapse
Leave it booting for over 20 minutes. If it isnt booting after that, it isnt going to.
The next option is using fastboot to wipe the phone.
fastboot erase cache
fasboot erase userdata
Agreed 20 minutes is probably too long but I wanted to understand how long he was waiting. I know I get crazy impatient
Sent from my Google N6 on VZ
So left it over 20 mins and it did nothing. I have installed the 15 seconds ADB installer with all the drivers. Fastboot can recognise the device but the code >adb devices can't find anything! I even plugged in my Nexus 9 which works just fine with no result.
If during the upgrading process you used the command "fastboot erase cache" and received the message "did you mean format?" or something like that, then you need toflash the cache.img.
"fastboot flash cache chache.img"
I was stuck in a infinite boot animation at one point also. Did the above, and the phone booted in 15 seconds.
Andrew_3 said:
So left it over 20 mins and it did nothing. I have installed the 15 seconds ADB installer with all the drivers. Fastboot can recognise the device but the code >adb devices can't find anything! I even plugged in my Nexus 9 which works just fine with no result.
Click to expand...
Click to collapse
adb devices won't find fastboot devices. Adb works only in android or recovery. Fastboot only works in bootloader.
I didn't do the upgrade myself it was OTA!
Won't re flashing the image wipe the phone though?
Andrew_3 said:
I didn't do the upgrade myself it was OTA!
Won't re flashing the image wipe the phone though?
Click to expand...
Click to collapse
Yes, it will, but at this point, you either have a phone that won't boot, or the possibility of a phone that will afterwards, which one do you want?
I'd flash the image and see what you get. It's a small tradeoff at the moment.
Oh, and RootSU, like the new avatar!
My friend got the exact same problem - tried the OTA update, and after that the phone is stuck at the boot animation. I tried to clear cache/factory reset, and once it even booted up, but after showing the android logo it displayed something like "services stopped" (it was too fast to read carefully) and it powered down. And now no matter what I do, it stays on the boot animation. Is there anything I can do about it without my friend loosing his warranty?
PS. And when I tried the "fastboot erase cache" it displayed the "did you mean format?". Where can I find the "cache.img" to flash - and will it void the warranty?
Edit: Ok - I have flashed the Cache.img - now the phone boots quite fast, but immediately after the "android" logo I get "exchange services stopped", and "Print spooler stopped" with an "ok" that I can't click :/
Edit2: If I would have to flash the whole rom, which one should I choose? LMY47 - D, E, I ?
Edit 3: I have flashed the "I" version, and my friends phone works again
Trying to give the mother in law my old N6. It was rooted / bootloader unlocked. First attempt was to factory reset from within the OS. That worked fine, until I rebooted... it wouldn't boot.
I then downloaded the Shamu factory images from Google's website (shamu-n6f27m-factory-bf5cce08) and ran the flash-all.bat script. Multiple errors showed up during the script... but I chalked it up to ADB looking for boot slots etc, whereas this one has none.
Phone booted fine. Installed apps, set up the phone, power cycled it and promptly entered a bootloop.
Ran flash.all again, phone booted fine. Flashed TWRP, booted into recovery, checked things out in there (didn't do anything but flash the TWRP) tried to reboot, phone bootloops.
Flashed TWRP, booted into Recovery, tried to erase system, etc.... multiple errors again. Booted into bootloader, ran Flash-all... phone boots. Installed some apps, rebooted phone and bootloop again.
Then I did something REALLY stupid, I locked the bootloader from ADB. Now I'm on the bootloader, but can't OEM unlock because it's asking me to boot into the OS and enable the ability from Developer options.
I've no idea why this phone is doing this - booting fine into the OS once and then getting into a bootloop every time thereafter.
If anyone can shed some light on this, I'd appreciate it. Also, how in the hell do I unlock the bootloader now that I've locked it and I can't boot into the OS or run the Flash-all.bat anymore since it's locked?
Is your recovery stock? If it is, sideload the last OTA from Google and that should get you back into Android so you can toggle the OEM Unlock button.
Thanks. I was getting the "no command" on Stock recovery. Finally fixed this freaking issue after multiple flashes and wipes and everything else I could think of. Finally got it sorted.
usafle said:
Thanks. I was getting the "no command" on Stock recovery. Finally fixed this freaking issue after multiple flashes and wipes and everything else I could think of. Finally got it sorted.
Click to expand...
Click to collapse
So did you finally figure out what it could have been that you were doing wrong?
Strephon Alkhalikoi said:
So did you finally figure out what it could have been that you were doing wrong?
Click to expand...
Click to collapse
No. I could only assume I had messed something up when I was using it back in the day and really hosed something up. System wouldn't wipe, cache wouldn't wipe, userdata wouldn't wipe in "fasboot" just kept getting "unable to find XXXX".
So multiple flashes into TWRP and bootloops trying to really REALLY wipe the device finally fixed it. I just kept erasing / wiping every partition I could find in Stock Recovery, TWRP, and with fastboot commands. Finally I got them all wiped/cleared and was able to flash the stock OS back on and have it 'stick'.