I tried to fix the google play store error by using the steps provided online (that seemed to work for most people) and now my phone will not boot past the initial galaxy screen. The screen goes blank and then I see a solid blue LED light at the top left of the phone.
I would like to know if backing up files at this point is possible, because I'm assuming the only true fix is a factory reset.
I was told that android has a built in fail-safe that would still allow me to access the files through a PC via USB. That has not worked for me. My computer shows nothing.
I've tried booting in safe mode, tapping the menu button doesn't do anything.
Any help/advice would be much appreciated. I'm ok with performing a factory reset, I'd just like to back up images and audio files before doing so.
Thanks
If you indeed have an S4 and not the S4 Active, you are in the wrong forum.
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Greetings all!
I have an AT&T Tab that I got a few weeks ago, and yesterday I let my curiosity get the best of me and decided to flash the Euro firmware to enable the calling function. It flashed flawlessly and, popping my personal SIM in, I could easily make calls and text and was pretty happy with the experience aside from two things. First, the home screen was no longer centered (page 3 of 5) but was on the far left on page 1. Petty concern, perhaps, but I really prefer the symmetry of the stock AT&T layout (as well as HTC Sense). I haven't enjoyed any aftermarket launchers so I didn't want to bother when them, and that would have been acceptable enough if it didn't result in the loss of my Media Hub and the $50 credit I got from registering the device with Samsung. Also perhaps a petty concern, but a concern nonetheless.
After getting it fully rooted and adding apps, the Tab would freeze horribly, becoming completely unresponsive and requiring a hard reset. This was after installing Titanium. But by this time, I decided to have a go at reflashing the stock ROM as provided by rotohammer. He did indeed warn us that there was no boot screen, and he was correct. Aside from that the experience is completely stock and just as it should be.
But the reason for this thread is...WTF can I do to get some sort of flash screen and boot animation so I'm not looking at a black screen for ages until the lock screen comes up? I've tried replacing the boot animation ZIP file with some files provided on these forums using Root Explorer, and it has no effect at all.
For some of you brains out there, I'll present a bit more info that may be of some use if you're willing to try to figure out a resolution to this:
Upon powering it on, the Galaxy Tab Samsung image appears for a second or less, then the screen goes black. After a few moments you hear the chime that accompanies the normal Samsung boot animation, but the screen is still black. Finally, after the typical length of time for booting, you can access the lock screen, but you have to hit the power button to get it to appear; it doesn't just light itself up as it should. I actually have to put it to sleep with one push, wake it up with another, then the lock screen appears and I'm using my Tab like normal. There was one time that I pressed the power key as it was booting and I saw the image of the boot animation briefly, but that's not typical.
Another thing that might help you figure out the root problem here is that I can't boot in Recovery. I power off completely, hold down the Power and Volume Up keys until I see the backlight come on, but the screen remains black. I can't actually see any of the text on the screen, but I know from experience that the device is in Recovery because if I hit Power, it reboots again, just as it would if pressed in Recovery (when the reboot option is highlighted).
When I put it in Download mode, I do see the normal screen with the Android shoveling.
Surely the inability to see splash screens and boot animations is related to not being able to see the Recovery menu, right? Can anybody help me get a splash and animation going on this without affecting anything else? I know that this too may sound petty to some, but I really want to make this the perfect tablet experience, like it was before I started messing with things.
I should also note that the shutdown animation works just fine. So far the entire experience seems pretty normal once you get past the boot.
Several peeps have had a blank boot screen issue after flashing a rom on att tabs; myself included. The blank boot screen usually has a thin white line, too.
Maybe check out this thread for some ideas: http://forum.xda-developers.com/showthread.php?t=928076
Sent from my GT-P1000 using XDA Premium App
fwelland said:
Several peeps have had a blank boot screen issue after flashing a rom on att tabs; myself included. The blank boot screen usually has a thin white line, too.
Maybe check out this thread for some ideas: http://forum.xda-developers.com/showthread.php?t=928076
Sent from my GT-P1000 using XDA Premium App
Click to expand...
Click to collapse
Thanks for the link! I looked around but didn't find any proposed fixes. Obviously overlooked this one.
However, that fix seems to be for people who go from stock to custom. In my case I went from stock to Euro and back to stock, but the resulting symptom is the same as described in the above link - except I have no white line, it's just black.
Given that I went back to stock and have this problem, will the above referenced fix work for me, or am I FUBAR? I don't want to risk bricking it just to fix the boot animation issue.
I cannot say for certain if it will help in your case. But here is my sequence of events that cause blank screen and when I applied the fix in the link:
Stock (non-blank boot)
Jmev4 rom (blank boot screen started)
Jmiv2 (never bothered to fix boot screen)
Overcome 1.3.0 failed install due to blank boot screen and cant 'see' recovery mode
Jmiv2 again fine but with blank boot screen
Follow link to fix blank boot
Jmiv2 now with fixed boot screen
Overcome 1.3.0 success!
So maybe you can apply fix to stock?
Sent from my GT-P1000 using XDA Premium App
Hopefully some of our dev wizards can chime in? I'm wary of trying something out that might turn my Tab into an expensive scrying mirror.
I ran the fix for the blank boot screen. Odin declared the flash a success but I can confirm that it didn't fix a goddamn thing! There is absolutely no change in the device whatsoever after installing the jj4 bootloaders.
Just to confirm, it was downloaded as a .ZIP file which contained a .TAR file. It was the .TAR file that I added into the PDA field; that was correct, right? Or was I to insert the .ZIP in the PDA field?
Does anybody have any idea why there's no visible splash screen, boot animation or recovery mode screen? Rotohammer: are you still alive? I got this stock ROM from your post; surely you've figured something out by now, no?
If Samsung/AT&T finally release 2.3, do you think installing it will resolve this issue? Where is everybody that could help with this??? Have they all forgottten about the Tab and gone on to bigger screens/greener pastures?
I decided to try and upgrade my galaxy tab 1010 to Gingerbread in the hopes that it would fix a problem which is that whenever I click on the power button to open my tablet (not to turn it on but just to resume from sleep or whatever), the screen lights up black and the bottom lights are on but it takes countless retries to get the thing to actually appear or it just stays black. Even a restart is not enough at times. This is causing me problems with updating because to make a CWM backup for example, it has to boot into the menu which I can no longer see after it shuts off. Sometimes it works fine, other times I give up trying to get the main screen to show up. I can click on the buttons at the bottom and get the vibration feedback and can also hear the audio going up/down when I click the volume buttons but often the screen will stay black.
The 2nd problem is that although I have Kies installed, every time I connect my device to my laptop (Windows 7), the laptop will install drivers for it separately. This is a problem because in Odin for example when I try to flash CWM on to there, after I've flashed it, it will turn off in order to reboot meaning that it disconnects from the laptop and when it boots back up, the laptop does not recognize. So to fix that 2nd problem, I need a way to install drivers on there so that my laptop always recognizes it rather than installing every time.
Thanks for any help....the black screen thing is really frustrating me and I've done some searches where others have black screen problems but their are usually different and the device won't come on at all in those cases rather than come on sometimes and not come on other times unless I try several times.
Good news is that I managed to upgrade to gingerbread with the root and it was working...Odin did the trick though still can't get anything going on Superoneclick on my Galaxy Player because it's not recognized when in USB debugging mode. Upgrading did fix the problem of the screen not coming on and staying black.
Bad news....installed bloatware removal tool, removed a few apps which I was sure were non-essentials (Samsung movie guide, visit Britain, couple more like that)....and it seems to have hard bricked. I found this tutorial on hard-unbricking but it's for the p1000, dunno if it would apply to the p1010: http://forum.xda-developers.com/showthread.php?t=1312391
So gonna either try that or since this thing isn't under warranty anymore, I have to find somewhere in Mississauga Canada which will do a hard unbrick on this.
My XT1092 powered down by itself at 4% yesterday, so I plugged it into a power bank and left it on its own for a while. At 24%, I tried to power it on, and the device boots, but gets stuck on the final image of the boot sequence for longer than usual, before booting into a black screen. From here, I can do some things, like Moto Display and Voice still work (I can get it as far as opening the camera, but anything else requires me to unlock my device, even tho I don't have a password), and notifications like WhatsApp and Gmail come in fine and can be seen, but the moment I swipe up from Display to unlock it, I can't do anything. Touchscreen is unresponsive in camera interface when launched, but volume to capture and screenshots work. Moto Gestures don't work, except double twist in camera interface to launch front camera. From a thread on reddit, this is apparently not the first time something like this has happened, but it's incredibly frustrating to get this. I've only had my Moto X for 3 months, since April, and in that time, I've had to factory reset it twice and send it in for repairs once due to a faulty power button. I've connected it to a PC in hopes of backing my stuff up, but while PC recognizes XT1092, it says there is nothing on the phone. Wiped the cache twice in an attempt to fix, and boot through fastboot, but once again, no luck. Running stock 5.1, unrooted, locked. Can access recovery menu, so whatever I can access from there is probably my best bet.
P.S. What does reboot to bootloader and view recovery logs mean?
Same thing here. Happened twice to me also. Not sure what causes it.
http://forum.xda-developers.com/moto-x-2014/help/boot-animation-phone-stuck-t3148085
KB Smoka said:
Same thing here. Happened twice to me also. Not sure what causes it.
http://forum.xda-developers.com/moto-x-2014/help/boot-animation-phone-stuck-t3148085
Click to expand...
Click to collapse
The new boot ipscreen doesn't appear on my device, but WhatsApp has warned me of date and time wrong, set to July 1, through Moto Display.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Hi all, forgive me if this has already been asked in some form.
My girlfriends Verizon Moto X lost battery one day while she was playing a game. After she charged and tried booting again, it just booted to a black screen. It still runs through the full boot animation. Weirdly enough, active display will still show her information (and can be interacted with until unlocked), and holding power will bring up a power menu for shutdown. The camera gesture also works to launch it, but you can't interact with anything at all. Safe mode provides the exact same issues.
She is running the latest 5.1 update and is fully stock. She also does not wish to root or flash a custom recovery.
I have tried to pull the data, which windows recognizes as a media device, but shows empty when clicked on. OSx immediately says that the storage can not be accessed over android file transfer. I plugged it in for ADB but ADB won't seem to find it when its turned on. It is recognized in fastboot though. I also wiped the cache via the stock recovery, but that didn't help.
I believe a factory reset will be the solution to the black screen, but she has a bunch of photos she would really like to save. Is there anyway for me to actually get them off of the phone? If she can get those, I can get it factory reset for her no problem.
Thanks for any advice!
The exact same thing has happened to my girlfriend's phone as well and I'm also looking for a solution to recover the data. Moto X (2014) Pure, 5.1
The device boots. The Motorola boot animation plays all the way through, the screen brightness dims slightly as normal, and then the Amber Alert from the previous night vibrates the phone several times and displays over a fully black background. There are no soft buttons and no status bar. The home screen appears not to have loaded (yet?)
Attempts to click "OK" to close the alert fail.
The phone is hot. It is working hard. Something stuck in a loop?
The power button will bring up the "Power Off" prompt with no issues. The animation plays smoothly and the phone can be powered off as normal. The phone is able to recognize touch input here.
Calling the phone while it's on will play a ringtone. It is receiving calls.
Plugging the phone into a computer will show up as an MTP device. However, there are no contents listed.
Sometimes, the phone will prompt that the "System" process is not responding and will ask to close it. This has no effect.
Booting into Safe Mode has no effect.
Clearing the application cache from recovery mode has no effect.
I have a CSE degree but absolutely no Android experience. Forensics on a NAND dump or something like that isn't out of the question, unless it's not possible. Hope you're able to get some help.
Edit: Some other threads with the same issue:
http://forum.xda-developers.com/mot...-screen-to-recover-data-t3168103#post62117413
http://forum.xda-developers.com/moto-x-2014/help/black-screen-boot-t3161110
https://www.reddit.com/r/MotoX/comments/3cf4gr/51_black_screen_after_turning_on/
https://www.reddit.com/r/MotoX/comments/3aqr95/moto_x_2nd_gen_black_screen_after_update/
https://www.reddit.com/r/MotoX/comments/383ej6/black_screen_on_startup/
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Update?
Hello,
I am having this issue as well.
Unfortunately I am unable to perform any form of factory reset, the bootloader also just brings me to the black screen and I am unable to use soft keys. The kicker for me is that I cannot connect to my PC with a working USB. I used to have that available and now no device is recognized.
Hello folks,
I have a Gear 2 Neo that I had connected to my Galaxy S5 until recently. I got an S8 and wanted to sync my watch to this phone. I downloaded the Gear app on my new phone, but it suggested that since I could not see my watch, that I factory reset it in order to disconnect fully from my old app.
I went into the options on the watch, and did a factory reset. I get the Gear 2 Neo logo, I get the colorful Samsung logo, after this it will boot to a black screen. When I plug the watch in, I get a bluetooth icon and battery icon showing current charge.
I am able to hold down the power button and reboot. I am able to get into download mode, or attempt another wipe.
I have tried connecting via Odin v3.09/3.12 but it does not recognize the device is connected, and Kies does not seem to understand my model number. Without these two options I am a bit stuck. I tried creating an account on sammobile for firmware, but can never download due to some weird login loop. I am familiar with root, Odin, etc. but I am stumped.
Can someone provide me some direction?
Thanks a million.