[Q] network location problem - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Hi,
I have a rooted ATT note 3 running 4.3. Everything has been working fine for months. Beginning yesterday my note 3 has been unable to access wireless network location data. GPS works fine for google maps, tasker, etc. When I try to use net location, however, (eg tasker, androsensor, weather, etc.) I am asked to enable location services which are already enabled.
I worry that I may have deleted an important file or program using clean master or ES File.
Any suggestions as to how I should proceed? I would obviously prefer not to reset, reroot, and reinstall! :crying:
Thanks,
Sean

I had same problem, turns out I had frozen something called "fused location" unfreezing it fixed the issue. Hope this helps you or someone else

Sm1000 said:
Hi,
I have a rooted ATT note 3 running 4.3. Everything has been working fine for months. Beginning yesterday my note 3 has been unable to access wireless network location data. GPS works fine for google maps, tasker, etc. When I try to use net location, however, (eg tasker, androsensor, weather, etc.) I am asked to enable location services which are already enabled.
I worry that I may have deleted an important file or program using clean master or ES File.
Any suggestions as to how I should proceed? I would obviously prefer not to reset, reroot, and reinstall! :crying:
Thanks,
Sean
Click to expand...
Click to collapse
Hi,
Turning off the weather app and uninstalling apps that require location seems to help somewhat if you have early GPS issues. But it seems like the longer the location apps are active, the longer GPS chip is active trying to do computation for both maps andlocation applications it increase the likely hood of overheating the GPS chip and damaging itself. My note 1 had that exact problem, i didn't know about the locations apps and 1 year later the GPS quit working permenently. Now having similar issues with Note 3, but turning off location apps does help a lot.

Related

[Q] [SOLVED] GPS suddenly stopped locking, ideas?

I have a rooted SGS, but with the official ROM 2.2 (unfortunately, until the EUR 2.3.3 official rolls out for my area. I always had extremely slow GPS locks, even worse compared to the Magic and ZTE Blade I had. I had never modified the NTP server, but anyway this affects fix time only if you are connected to the internet.
2 days my GPS went off. Specifically, launching an application such as igo does makes the satellite icon in the status bar flash, indicating that it tries acquire a GPS fix. And then the icon ... disappears! First time I see something like that. Closing and reopening a navigation application, the icon now does not appear at all, as if GPS is totally disabled. But the application does not complain about lack of GPS functionality!
The only way to make the GPS icon to appear is to reboot and restart a GPS-using application. Then the icon disappears again. This happens with Google Maps, iGo, Navigon.
Running GPS Status is a bit different. In this case, the GPS icon remains flashing as long as the application remains active. But no fix whatsoever is achieved... I have tried to Reset A-GPS data and download new data into it. Nothing.
Relating what can be changed on the mobile, I remembered that just upgraded the version of google maps sometime a few days ago and I enabled caching to be able to off-line browse maps. Thinking that this could somehow be the culprit, I disabled offline browsing and rebooted again. Problem persists. Even tried changing the SUPL server, as mentioned in http://www.addictivetips.com/mobile/...air-and-froyo/
Any ideas on what might be wrong here. The phone is in perfect condition, no crashes, NOTHING! It is within the guarantee period, but I'd hate returning it. Any info will be appreciated.
Phone firmware is given in my signature. This phone is, and has been, running official 2.2 out of the box. No custom firmwares on it ever.
It was that damned Google Maps update after all! I stumbled into this: http://www.google.ru/support/forum/p/Google+Mobile/thread?tid=53e25a0d053f4eeb&hl=en
Uninstalled (the updates over the stock) Google Maps and presto: locked just fine!
Case solved

[Q] Network/Cell Location not working

I have a Razr i on Orange UK, and have found that apps that use the network/cell location (instead of Wifi or GPS) don't work. I've tested this with various apps, but the problem can be seen with Google Maps:
- Disable GPS and Wifi in settings
- Tap location crosshairs and wait
- A 'waiting for location' message will appear, followed a few seconds later by 'your current location is temporarily unavailable'
I'm not sure if this is an issue with my provider (Orange) or with the phone itself. Can anyone else reproduce this issue?
I have the same issue here in Brazil with my provider (Claro).
My other 2 phones can find the location using the network, with a precision of about 1km, but RAZR i doesn't even "try" to find it. I receive the same message as you using Maps. One of that other 2 phones is a Motorola Spice XT300 (using Android 2.1 at the same provider), so this issue may be especific for this device or for the newest versions of Android.
I would like to use the location based on the network to activate wifi and other tasks with the SmartActions (without GPS, wifi and bluetooth to save battery), if somebody knows a way to make this work, I would be very thankful too.
I can try this later today on my father's Galaxy SII (using ICS too), and will post here the result if anyone doesn't post it before me.
EDIT: I tested it again, and it works! Maps could find my location with a good precision (better than 100m) only using the 3G network. By the way, the SII can do this too. I don't know why it works now, but maybe with a 2G network the device can't find the location.
I found a fix for a similar sounding issue here: http://forum.xda-developers.com/showpost.php?p=9576852&postcount=108 However that fix requires root access which I'm not currently willing to try on my new Razr i.
After reading that link, I did manage to fix it for now by going to Settings > Apps > All > Google Services Framework and pressing the Clear Data button. I was prompted again to enabled Location Services. I then rebooted my phone. After a reboot the Play Store didn't work at first, but it sorted itself out after a few minutes.
I'll say that this is fixed 'for now'... some other threads discussing similar problems show that such fixes sometimes stop working after a period of time.

[Q] Problem with wifi after lollipop update on Sprint HK M8

Hello,
My wife and I are both having similar issues with wifi after updating our phones to lillipop. We can connect to the wifi, but apps that require a login or apps that have an optional login are giving errors saying that there is no network (Network issues, no connection, etc.)
Apps that don't work with wifi: Bank apps, Amazon apps, Twitch, Feedly, Speedtest.net, etc.
Apps that do work on wifi: Chrome, YouTube, Drive, Mail apps, etc.
If we turn off the wifi, everything works fine. We both are running stock phones, I've got the HK M8, and she's got an older M7. There are times when a few of the apps will work for a few minutes, but then the issues come back. My wife's phone is also able to connect to our work wifi, when there, some of the apps that don't work at home will consistently work, but not all of them
We've both been told by HTC to do factory resets and to flash the latest stock RUU. The issue remains even after doing this. I don't really want to do the next step of sending in our phones for 7 to 10 days while they "repair" them.
I've tried everything I can think of. I've also factory reset our router and tried every wifi channel and/or security option, hoping that it is an issue with my wifi router.
Does anyone have any idea of what I can try before having to mail HTC my phone?
Thanks for any help.
Sounds exactly like the problem I had. Factory reseting the router took care of it for me though...
You can read my thread HERE
Gracon said:
Hello,
My wife and I are both having similar issues with wifi after updating our phones to lillipop. We can connect to the wifi, but apps that require a login or apps that have an optional login are giving errors saying that there is no network (Network issues, no connection, etc.)
Apps that don't work with wifi: Bank apps, Amazon apps, Twitch, Feedly, Speedtest.net, etc.
Apps that do work on wifi: Chrome, YouTube, Drive, Mail apps, etc.
If we turn off the wifi, everything works fine. We both are running stock phones, I've got the HK M8, and she's got an older M7. There are times when a few of the apps will work for a few minutes, but then the issues come back. My wife's phone is also able to connect to our work wifi, when there, some of the apps that don't work at home will consistently work, but not all of them
We've both been told by HTC to do factory resets and to flash the latest stock RUU. The issue remains even after doing this. I don't really want to do the next step of sending in our phones for 7 to 10 days while they "repair" them.
I've tried everything I can think of. I've also factory reset our router and tried every wifi channel and/or security option, hoping that it is an issue with my wifi router.
Does anyone have any idea of what I can try before having to mail HTC my phone?
Thanks for any help.
Click to expand...
Click to collapse
Hey there, i have been using an M8 for two months now and the problem that I have, which fits exactly the description of yours, is starting to annoying me. Every time I try to use these apps which need login I have to turn to mobile data to be able to do it. In my case, the issue that us affecting me the most, is with whatsapp, which even though I do can use, I cannot download media on wifi! (Neither pictures nor voice recordings).
It's a real pain in the neck to be doing this all the time, and I have two friends who also have m8s and are suffering from the same problems, so I guess it's something quite generic. Besides all the other android phones in my family work just fine with my router, so the problem is clearly mine. I think that HTC should have done something about it long time ago if it is such a common issue, considering that the price of the device is not cheap...
Anyway, my question is: have you been able to solve the problem? If you have, would you please take a min to share the solution? I would be deeply grateful!
Cheers and thanks in advance
I am using my HTC One M8 HK with lollipop update from the time they released and never had any problem with wifi. I use wifi wherever I go and no problem with anything. Try the following solutions:
1. Check the WiFi Router. Most of the times it is the problem with your router. Check if there is any restrictions or whitelist/blacklist of services.
2. You might be having some apps with whitelist/backlist running in the background. It could be your antivirus app, battery booster or Opera app, etc which does the wifi whitelist.
3. If you are using the sign-in wifi networks, make sure you signed in to the network using the browser window before opening the app.
4. If you are using the VPN (even in the wifi network) you won't be able to open the apps like Bank apps.
5. If the apps you installed are not supported in your country, you won't be able to access.
Try uninstalling and reinstalling the apps. Sometimes, when you upgrade to different OS partitions are not aligned properly. Reinstall and check.
Good luck

Google maps/GPS issue

Hey dudes, recently I've been having a problem with my note 5 where google maps/gps just doesn't work unless I reboot my phone. I'll put in the address and my location will be detected, but once I start driving the location doesn't move, it's as if the app is frozen, but it isn't. Rebooting and reopening the app makes it work which makes me think it must be software rather than hardware? I have factory reset the phone, but the problem persists. Any ideas for a solution?
GPS Toolbox app, use it, if it doesn't work try a different navigate app, like waze.
https://play.google.com/store/apps/details?id=com.eclipsim.gpsstatus2
I'm having the same problem. GPS seems to know generally where I am, but not enough to guide me through the navigation. If I ask Maps to tell me where I am right now (stationary, at home), it locates me two blocks away. If I ask Maps to navigate me while I'm on the road, it finds me a route from where it thinks I am, but is unable to update my location once I start moving. My location seems to jump around a lot during navigation and it shows me driving in the middle of the block two blocks away.
I've been trying to find an answer to this online but can't find anything helpful - my location services are on, power saving mode is off, locating method is GPS, Wi-Fi, and mobile networks. I've tried turning location off and back on, I've tried restarting the phone. Nothing works. The problems started when I woke up (e.g. didn't change the settings and suddenly it went wrong) and the phone didn't drop or anything.
GPS toolbox did nothing for me. Waze is having the same problem. I even downloaded Mapquest, thinking that Waze was using Google tech and that was the issue, and Mapquest is having the same problem. This is so frustrating - any ideas?
I have the same issue with my Note 5. I have even had my handset replaced to fix this issue. But I'm stuck with the same problem. There is something seriously wrong with these devices and Samsung needs to own up to it. Considering how much these devices cost, you'd expect everything to work.

Recent GPS problems

I had posted this over on the Note 8 Verizon board but dont think it is really a Verizon problem but more of a Note 8 problem and might get a better response here.
Just recently over the last couple months, I have been having a problem with getting a good gps signal in programs such as Waze and Google maps. I have done all kinds of searches and many mention to go into settings and in location settings, turn on High Accuracy. That option is bo longer available and not sure if it was eliminated in Pie. I have been doing all the latest updates and believe I am current. The only thing I have been able to find is to go into settings, then Google, and then Account Services and there I found location. The only choices under Improve Accuracy is to turn on Wifi scanning and Bluetooth scanning which I have done. There no longer is a choice of High Accuracy and the ability to turn GPS on or off like I had in previous phones and previous versions of Android. I have even tried turning on High Performance under Battery Power settings and turned off any choices to optimize battery or disable apps. I ended up downloading 2 different GPS apps from Store, GPS Status and GPS Fix/Optimizer. I will normally use Waze or Google maps through Android Auto. I can tell when there is a problem when the position indicator keeps bouncing all over the place in Waze and cant find exactly where I am. When that happens, I will check on GPS Status and it always shows that it is having a problem acquiring the satellite signals. I will then open up GPS Fix/Optimizer and on the home screen, there is a button that will say Service Off. I press it and it will then read Service On. Switching back to GPS Status will now show that it is starting to acquire multiple satellite signals. When I switch back to Waze, now it is able to show my exact location and begins to work properly.
This is driving me nuts. I never had this problem on any other of multiple different phones or Android versions. I can get GPS working but have to jump through all these hoops each time and it sucks. So what other steps can I do to be able to fire up Waze and have it find me right away?
I've had this problem for YEARS on all my Samsung devices running the latest firmware updates and unrooted while connected to a LTE data plan. The issue doesn't affect my other (new) Samsung A30 however. I've always had the latest note series since the Note2, 3, 4, 5, 8.
If I have my Samsung A30 and Note 8 with Google Maps giving me turn by turn directions, my Note 8 (as with my current phones) will stop reporting my location from the very begining of the trip while my Samsung A30 is giving the correct updates. All phones are connected to the same carrier, and same GPS / App settings.
---------- Post added at 08:05 AM ---------- Previous post was at 08:01 AM ----------
What is consistent about all my Notes is that I've been using Samsung Smart Switch to transfer over the data from the previous Note to the next. I wonder if I transferred over some corrupt settings somewhere. No GPS app works as it should for me unless I'm connected to WiFi, or restart my device, then it works for a few minutes, then gets "lost" again.
Anonymously_Unknown said:
I've had this problem for YEARS on all my Samsung devices running the latest firmware updates and unrooted while connected to a LTE data plan. The issue doesn't affect my other (new) Samsung A30 however. I've always had the latest note series since the Note2, 3, 4, 5, 8.
If I have my Samsung A30 and Note 8 with Google Maps giving me turn by turn directions, my Note 8 (as with my current phones) will stop reporting my location from the very begining of the trip while my Samsung A30 is giving the correct updates. All phones are connected to the same carrier, and same GPS / App settings.
---------- Post added at 08:05 AM ---------- Previous post was at 08:01 AM ----------
What is consistent about all my Notes is that I've been using Samsung Smart Switch to transfer over the data from the previous Note to the next. I wonder if I transferred over some corrupt settings somewhere. No GPS app works as it should for me unless I'm connected to WiFi, or restart my device, then it works for a few minutes, then gets "lost" again.
Click to expand...
Click to collapse
The more I've looked into it, it seems to have occurred following the early Feb update. It also seems to have affected S9 phones and Note 9 and 10 and possibly others after they got the Android 10 update. But it seems to be only a Samsung problem. Samsung, Google, and Verizon are all blaming each other instead of trying to figure out a fix. The biggest issue I see is the lack of control of being able to change the GPS from off to on. Without being able to control the GPS, we are at the mercy of the software to do that and it is obviously failing. The only workaround I have found was what I posted above and utilizing GPS Fix/Optimizer and GPS Status apps, I can get both Waze and Google Maps to work properly. It just bugs me that I have to go through several steps to do this instead of just firing up my navigation app and taking off...
And just to add, I too have used Smart Switch many times before and never had problem. It only started recently. As far as the control for GPS, I'm not sure when that setting was removed. I never paid much attention before because it wasnt necessary. But what I did find curious was that Location setting was buried instead of it being one of the main settings. You really have to dig to find it now...
Anonymously_Unknown said:
[/COLOR]What is consistent about all my Notes is that I've been using Samsung Smart Switch to transfer over the data from the previous Note to the next. I wonder if I transferred over some corrupt settings somewhere. No GPS app works as it should for me unless I'm connected to WiFi, or restart my device, then it works for a few minutes, then gets "lost" again.
Click to expand...
Click to collapse
I have noticed that certain apps like GPS apps require that you reinstall them onto your new device from scratch. As SmartSwitch doesn't seem to transfer the data files corrected to other Samsung devices.
iceepyon said:
I have noticed that certain apps like GPS apps require that you reinstall them onto your new device from scratch. As SmartSwitch doesn't seem to transfer the data files corrected to other Samsung devices.
Click to expand...
Click to collapse
I agree with that but this is not a new device nor have I done any kind of restore or transfer from an old phone in quite a while. All my apps have been fine for over a year now on this Note 8. This only started after the first February "Security" update.
mikeyk101 said:
I agree with that but this is not a new device nor have I done any kind of restore or transfer from an old phone in quite a while. All my apps have been fine for over a year now on this Note 8. This only started after the first February "Security" update.
Click to expand...
Click to collapse
Could be that an OS update requires you to install a newer version of the GPS app, which you are currently using
iceepyon said:
Could be that an OS update requires you to install a newer version of the GPS app, which you are currently using
Click to expand...
Click to collapse
Im pretty sure that's not the case. My Note is still on Android 9 (Pie) which it has been for almost a year now. It has only gotten security and various minor updates but not any kind of OS update. Note 8 will not be getting Android 10, only security updates. I always update Waze and Google maps anytime an update comes out. I usually update all the other apps at least once a week. The GPS apps that I recently downloaded are the only reason that I am able to access and use my GPS through Waze and Google maps.
mikeyk101 said:
Im pretty sure that's not the case. My Note is still on Android 9 (Pie) which it has been for almost a year now. It has only gotten security and various minor updates but not any kind of OS update. Note 8 will not be getting Android 10, only security updates. I always update Waze and Google maps anytime an update comes out. I usually update all the other apps at least once a week. The GPS apps that I recently downloaded are the only reason that I am able to access and use my GPS through Waze and Google maps.
Click to expand...
Click to collapse
That is interesting as I am running Sygic on my Note 8 and it seems to be working just fine. I am rocking the N950N with the latest OS security updates.
iceepyon said:
Could be that an OS update requires you to install a newer version of the GPS app, which you are currently using
Click to expand...
Click to collapse
I've cleared cache, app data, uninstalled all GPS apps, before re-installing in an unsuccessful attempt to resolve the issue.
I even left the Google Maps "beta testing programme" thinking that a beta copy of the app might have been the issue.
Anonymously_Unknown said:
I've cleared cache, app data, uninstalled all GPS apps, before re-installing in an unsuccessful attempt to resolve the issue.
I even left the Google Maps "beta testing programme" thinking that a beta copy of the app might have been the issue.
Click to expand...
Click to collapse
Download the 2 apps I mentioned and run them. You may have to do that every time before using Google Maps but it should get you working. It's just aggravating to have to go through several steps when I should be able to open the main app I want and have it work.
Something weird just happened. I know that a couple days ago to find the location setting, I had to go to settings, Google, Account Services, and I found location there. Tonight just messing around, I noticed that it is no longer there. Instead, it is now found under settings, and then Biometrics and Security. It is down towards the bottom. Not sure how this happened as I have not received any kind of system updates. Also GPS Status app seems to just run in the background. When I open up Waze, it seems to find my location right away. I will have to keep monitoring this and see if the problem has actually been worked out.
mikeyk101 said:
Download the 2 apps I mentioned and run them. You may have to do that every time before using Google Maps but it should get you working. It's just aggravating to have to go through several steps when I should be able to open the main app I want and have it work.
Click to expand...
Click to collapse
I've already done this from even before this thread was created, but as you said, it is frustrating for me to have to do this every 10 or so minutes, as GPS stops working quite frequently on my Note 8. GPS was fine with the bone-stock firmware out of the box.
Anonymously_Unknown said:
I've already done this from even before this thread was created, but as you said, it is frustrating for me to have to do this every 10 or so minutes, as GPS stops working quite frequently on my Note 8. GPS was fine with the bone-stock firmware out of the box.
Click to expand...
Click to collapse
In GPS Status, did you go into Manage A-GPS State and do the reset and download choices? Also did you try the GPS Fix/Optimizer app and run the Fix GPS?
mikeyk101 said:
t is now found under settings, and then Biometrics and Security. It is down towards the bottom.
Click to expand...
Click to collapse
Mine is on the February 1, 2020 security patch, and I have that option there as well. All my permissions are enabled for Location for all apps
---------- Post added at 12:37 AM ---------- Previous post was at 12:33 AM ----------
mikeyk101 said:
Also did you try the GPS Fix/Optimizer app and run the Fix GPS?
Click to expand...
Click to collapse
Yes, and yes. 10 minutes later, GPS stops working. It works great if I'm driving past WiFi, however.
I can stream YouTube continuously, so I know my LTE connection is active.
mikeyk101 said:
Something weird just happened. I know that a couple days ago to find the location setting, I had to go to settings, Google, Account Services, and I found location there. Tonight just messing around, I noticed that it is no longer there. Instead, it is now found under settings, and then Biometrics and Security. It is down towards the bottom. Not sure how this happened as I have not received any kind of system updates. Also GPS Status app seems to just run in the background. When I open up Waze, it seems to find my location right away. I will have to keep monitoring this and see if the problem has actually been worked out.
Click to expand...
Click to collapse
Hey Mikey,
I've noticed that it has improved, but definitely not resolved.
I'm wondering if a factory reset will revert all software updates? I have an appointment tomorrow at the samsung store, and they are going to factory reset and install the most recent software update via their system rather than an OTA which builds upon other updates. I'm backing up my phone now... which in itself is a pain. If not, I did try the GPS fix and the other GPS software, but I did not try them concurrently together, as I found GPS fix to work better. Ultimately though, I didn't think it helped by itself.
sjsuguy83 said:
I'm wondering if a factory reset will revert all software updates?
Click to expand...
Click to collapse
No.
I'm bumping this back up to the top. One thing I have noticed is that if I haven't used any location type apps such as google maps or Waze in a while and then open up Android Auto in my Chevy, I have a 50/50 shot of the gps actually working. Actually probably less although occasionally it will work right away. When it doesnt, I have to pull the cord out of the phone disconnecting the Chevy from My Note 8 and even if I only open up Waze or google maps after that, it will still not be able to locate my exact position. When this happens, I have opened up GPS status app and the phone gps is definitely not working. I will then open up GPS fix/optimizer and in the bottom left of the home screen, I will toggle the Service Off to Service On. Checking back with GPS Status, within a couple seconds, it shows that the GPS is now working. I can then plug my phone back into my Chevy and Android Auto with either Waze or Google Maps will be working fine for as long as I'm using it.
I originally thought it was a Samsung software issue. Now I'm starting to wonder. If I use Waze or Google Maps as standalone, they seem to work most of the time. It seems to happen mostly using Android Auto first which then opens the navigation software and if I haven't used any apps that call for location recently. I'm stumped...
Looks like I may be on the right track and Android Auto could be the cause of my issues: https://support.google.com/androidauto/thread/17860576
I also found some other info that Adaptive Battery and battery optimization might also have something to do with it. I turned off adaptive battery by going into settings, then device care, then clicked on the battery icon. There are 3 dots in upper right which let you into battery settings. You can turn off adaptive battery there. Next, I went into settings, then apps, and first selected Android Auto. I clicked on the battery choice and then optimize battery usage. There in the top left, I switched from apps not optimized to all. From there I then found Android Auto and turned it off. I then while ein same screen turned off optimization for Maps and Waze. Unfortunately I dont drive that often and now with the VID, I am driving even less so it may be a while before I can verify that this worked.
An update to this. I reached out to the sub forum for Android Auto over on Google Support and got semi confirmation that the problem could actually be coming from Android Auto. One of the explanations given had something to do with Android Auto trying to get info from the vehicles gps device to make it more accurate but it may have problems communicating with the vehicle gps system. I do not have a dedicated navigation in my vehicle so not sure what it is trying to actually connect to so this could partially explain the problem. Why Android Auto would need to connect to any gps device in vehicle is beyond me because for years, my phones have always relied on the in phone GPS and have worked just fine. Here is that thread:
https://support.google.com/androidauto/thread/45792804?hl=en
So I'm having the same issue on an unbranded note 8. But I'm not using android auto. I can use gps tools and it holds a lock fine. But if additional programs are launched, waze, maps, jbv1 I lose lock.

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