Got a Nook + for Xmas 2013 3 days later its knackered - Nook HD, HD+ Q&A, Help & Troubleshooting

Got a Nook + HD for Xmas after looking at great reviews for the tablet. Sadly just 3 days in my device is rendered useless.
It was working fine until an hour ago, i had done nothing to the device that was not forced upon be when i first turned on the device. It was just running stock everything.
The only app i had installed was iplayer. I was using the inbuilt youtube app watching some videos and it just died. The device was just off a full charge so i know it was not that. The screen backlight seems to work when i press the on button but nothing else. When plugged in the chargelight is green for 2 seconds then orange for 2 seconds then it goes off.
Ii have tried holding down the power for 10, 20 and 30 seconds with no joy and have tried all 3 while holding the home button again with no joy.
Anything else i can try before returning to John Lewis?
Thanks for any help offered

Since you did nothing to it, I suggest you exchange it at B&N. But if you want to try to fix it yourself, go to my HD/HD+ CWM thread linked in my signature and make a bootable CWM SD and use that to flash a plain stock zip from item 6 followed by a factory reset with CWM.
Or you can interrupt the boot 8 times in a row and it should reset itself to factory ROM.
Sent from my SCH-i705 using XDA Premium HD app

The Mole said:
Got a Nook + HD for Xmas after looking at great reviews for the tablet. Sadly just 3 days in my device is rendered useless.
It was working fine until an hour ago, i had done nothing to the device that was not forced upon be when i first turned on the device. It was just running stock everything.
The only app i had installed was iplayer. I was using the inbuilt youtube app watching some videos and it just died. The device was just off a full charge so i know it was not that. The screen backlight seems to work when i press the on button but nothing else. When plugged in the chargelight is green for 2 seconds then orange for 2 seconds then it goes off.
Ii have tried holding down the power for 10, 20 and 30 seconds with no joy and have tried all 3 while holding the home button again with no joy.
Anything else i can try before returning to John Lewis?
Thanks for any help offered
Click to expand...
Click to collapse
Just take it back to JL !

Related

[Q] Nook Color stuck on Android boot screen during root

Nook Color stuck on Android boot screen during root - help?
I am currently attempting to root my husband's Nook Color with the autorooter listed on this website. When I did this to my device a few weeks ago, it went off without a hitch. Today, on this particular device, it gets stuck on the android logo screen for over an hour. I wound up shutting down, reformatted the SD card on my laptop, reburned the image, tried to root again, but have hit the same problem.
I could use some help as my spouse is starting to get testy and go through nook withdrawal.
Thanks in advanced.
Make sure you are using the correct nooter image for your Nook Color version.
Do a factory reset and a hard reset. 8 startup interruptions (hold power button to power on and then hold the power button to shut off when the n shows up, do 8 times), and hold the vol+/nook button and power to power on then following direction on screen. This should reset your nook to purchase setting. Then update your nook to 1.1 with the B&N update file. Then you can use the new nooter image.
Thank you. I did update to B&N 1.1 before using the nooter, so I hope that your instructions make a difference
Factory reset (power+n) should also be applied when doing a system reset (8 failed boot). A factory reset can be done by booting your NC with power+n, until you see the reset screen. Do both resets, before attempting to root again..
Factory reset will erase any data stored on the nook (books, etc)
Sam
Sent from my LogicPD Zoom2 using Tapatalk
Had same issue and this fixed my problem
No power and no charging
I've got a Nook Color via ebay Germany and I rooted it (Autonooter).
For a few weeks I had a great device!!
2 days ago - battery was low - I wanted to have a look onto the worldnews, just for a few minutes. At this moment a software update (from B&N?) began to work.
After this battery was completely empty.
And since this moment I cannot charge or boot my NC.
From time to time there is the Android starting screen with robot or, sometimes, the note, that battery is too low to power on - please wait 15 minutes.
What can I do? Now I'm waiting and charging 2280 minutes.
I'm using original B&N-cable in wall or computer an tried other micro-usb's.
Restore to stock witout power - I don't know how it works. I'm bloody beginner in Android devices and was so glad, that my rooting (with a lot of helpful threads and youtube videos) was successful.
The last 2 days I read a lot of clockwork and restore to stock. How do it work without power?
Please could someone help me? Thanks!!

I think Sleep of Death bricked my nook :-(

Hey all. So up until about a week ago I was running CM7 nightly build 150 something on internal memory and all was fine on my nook, with just the occasional issues with the facebook app, but SoD seemed to be gone, and so on. Recently I updated to CM7 build 253 which fixed my Facebook problem, seemed to run better blah blah blah. I made some changes, added some new widgets (HD widgets was only 10c on the market!), and SoD had seemed to come back. I was literally checking my email, I put it down, checked it again 1/2 hour later and it was dead.
I wasn't too concerned because in the past all I would do is plug in my charger and it would pop up. Well not this time. It wouldn't come back on, the power switch wouldn't work either. So I decided to let it charge up fully. This morning, power button still didn't work, unplugged it and tried again. It just straight out won't even try to turn on.
I'm considering trying to format my SD card as bootable and see if something maybe just got cooked internally.... But I have doubts that it would even boot from that. Unfortunately didn't have time to test it much, but has this happened to anyone else? Do I now own an expensive doorstop?
I don't know that it'd work very well as a doorstop :/
Hold the power and n button down for a lonnng time.
Sent from my HERO200 using XDA App
From what I understand it's not possible to brick it. I assume you read the thread of how to unbrick pinned to the top of this forum? That is where I would ask the question if it is still open.
Also try just holding the power button alone for a long time. Wait a few seconds. Then try to boot again.
Hold down the n + power button for 10 seconds. Release. Hold down the power button for 10 seconds. Repeat this process 2 or 3 times, if necessary. Has never failed me.
Try making a bootable SD card and see if it will boot that way.
---------------------------------
Sent from my LG Optimus V using Tapatalk
k8108 said:
Hold down the n + power button for 10 seconds. Release. Hold down the power button for 10 seconds. Repeat this process 2 or 3 times, if necessary. Has never failed me.
Click to expand...
Click to collapse
I had to do this about 7 Times, then it finally booted.
What was stranger, the battery level was the same as when it died, even though I had plugged it in and "charged" it till the n light went green. According to the battery history it basically seems as if I had simply shut it off and never plugged it in.
Normally I wouldn't be so concerned about a SoD moment, but in almost a year of having the nook color it has never locked up like this (running CM7 anyway).

[Q] Nook HD+ won't turn on but backlight does

Hi all,
We got our Nook HD+ on Wednesday. I was intending to root it and install CM 10.1 but haven't even got that far before problems have started. I thought I'd post this just in case anyone else had the same problem. When the problem first started, it still should have had plenty of charge left. I had been using it to read a book and play a game earlier in the day. I turned it off after use; now it won't boot back up again. The backlight seems to come on for a few seconds but then goes off. Holding Power and 'n' does nothing except turn the backlight on as previously mentioned.
We have not modded this device in anyway, neither is there a micro-SD card in the device. It is now fully charged but still presenting the same issue.
If anyone has come across this before, or knows another way to do a hard reset, please let me know.
Thanks, Peter
Let it charging for a while then try what you did again.
extrem0 said:
Let it charging for a while then try what you did again.
Click to expand...
Click to collapse
That's what I did this morning. No difference.
iamthefish said:
Hi all,
We got our Nook HD+ on Wednesday. I was intending to root it and install CM 10.1 but haven't even got that far before problems have started. I thought I'd post this just in case anyone else had the same problem. When the problem first started, it still should have had plenty of charge left. I had been using it to read a book and play a game earlier in the day. I turned it off after use; now it won't boot back up again. The backlight seems to come on for a few seconds but then goes off. Holding Power and 'n' does nothing except turn the backlight on as previously mentioned.
We have not modded this device in anyway, neither is there a micro-SD card in the device. It is now fully charged but still presenting the same issue.
If anyone has come across this before, or knows another way to do a hard reset, please let me know.
Thanks, Peter
Click to expand...
Click to collapse
Did you try holding the power button for like 15 seconds, releasing and then briefly hold the power button? If you hold it too long, it turns itself back off.
If you tried that and are sure it is charged and it does not turn on, it is a hardware issue and it is time for a warranty exchange at the B&N store.
Sent from my BN NookHD+ using XDA Premium HD app
Had a similar issue the first time... Power it on... Plug the charger, leave it with the screen looking like this and wait 20 minutes. Reboot and check if it boots properly. If not, try rebooting by holding the power button and the volume buttons simultaneously...
KostasR said:
Had a similar issue the first time... Power it on... Plug the charger, leave it with the screen looking like this and wait 20 minutes. Reboot and check if it boots properly. If not, try rebooting by holding the power button and the volume buttons simultaneously...
Click to expand...
Click to collapse
Thanks. I went on the Nook UK support chat and they couldn't instruct me to get it started again. It's been returned and hopefully our replacement will be on the way soon. Possible hardware fault was the suggestion.

[Q] [HELP] Frozen/Bricked Nook HD+

Hello guys, I am in need of some serious help, but please excuse me if I ask too many newbie questions.
I was running SlimROM on my Nook HD+ (I came back from running CM10.1>CarbonROM>SlimROM>CM10.1>SlimROM) and browsing the web late a couple of nights ago when the nook turned itself off. It rebooted itself and got stuck in the CM spinning logo for about 5 minutes. Since this had never happened to me before, i hard reset(held on the power button for long to force a restart) and now it is stuck on the Nook logo until the battery is fully drained. I tried rebooting it many times, while trying to force it into CWM recovery by pressing the vol down/vol down+home while turning it on. No effect, it just keeps showing the Nook logo.
So I brought out my SD card using which I had first installed CWM and CM upon receiving my new Nook HD+ and tried to boot from it. It starts up, shows the Nook logo, then goes on to Cynoboot Universal Bootloader logo for a few seconds, dims, then lights up again and gets stuck there. It then shuts down the Nook itself after a couple of minutes or so.
I brought this tablet with myself to Afghanistan, where I am currently stationed, so I cannot even go into a B&N store until my next R&R (not that I want to take an EMMC flashed Nook to B&N anyway). Please advise.
Am I going to have to buy a new tablet?
Thankyou very much in advance.
chr0 said:
Hello guys, I am in need of some serious help, but please excuse me if I ask too many newbie questions.
I was running SlimROM on my Nook HD+ (I came back from running CM10.1>CarbonROM>SlimROM>CM10.1>SlimROM) and browsing the web late a couple of nights ago when the nook turned itself off. It rebooted itself and got stuck in the CM spinning logo for about 5 minutes. Since this had never happened to me before, i hard reset(held on the power button for long to force a restart) and now it is stuck on the Nook logo until the battery is fully drained. I tried rebooting it many times, while trying to force it into CWM recovery by pressing the vol down/vol down+home while turning it on. No effect, it just keeps showing the Nook logo.
So I brought out my SD card using which I had first installed CWM and CM upon receiving my new Nook HD+ and tried to boot from it. It starts up, shows the Nook logo, then goes on to Cynoboot Universal Bootloader logo for a few seconds, dims, then lights up again and gets stuck there. It then shuts down the Nook itself after a couple of minutes or so.
I brought this tablet with myself to Afghanistan, where I am currently stationed, so I cannot even go into a B&N store until my next R&R (not that I want to take an EMMC flashed Nook to B&N anyway). Please advise.
Am I going to have to buy a new tablet?
Thankyou very much in advance.
Click to expand...
Click to collapse
I thought the normal way to get to recovery is to power up with the nook button held down? - have you tried that?
jazzy2fives said:
I thought the normal way to get to recovery is to power up with the nook button held down? - have you tried that?
Click to expand...
Click to collapse
Yes, i tried that first, then the vol down+power and then vol down+nook+power. I guess I was desperate, and searched everything remotely similar to the issue.
jazzy2fives said:
I thought the normal way to get to recovery is to power up with the nook button held down? - have you tried that?
Click to expand...
Click to collapse
That is not the way to boot to recovery. You boot to recovery from power off by holding BOTH power and n for like 5-8 seconds, releasing power first followed a few seconds later by releasing n. But be careful how long you hold power, if you hold it too long it will power back off.
Sent from my BN NookHD+ using XDA Premium HD app
leapinlar said:
That is not the way to boot to recovery. You boot to recovery from power off by holding BOTH power and n for like 5-8 seconds, releasing power first followed a few seconds later by releasing n. But be careful how long you hold power, if you hold it too long it will power back off.
Sent from my BN NookHD+ using XDA Premium HD app
Click to expand...
Click to collapse
Yes sir, that's what I meant I tried. I have (successfully) force booted my way into recovery a couple of times before, but this time it is just stuck on the Nook logo (or cyanoboot logo if I power up with the CWM/CM SD inserted)
Wow. So many views on the post.
Guess the tablet is done for then.
Anyway, thankyou devs of CWM, CM and other ROMs who made my short journey with my first Android so very informative.
Would love to come back here when I buy my new tablet. I think it will be the new Galaxy note 10.1. Or the Nexus 10.
'Till then.
-
Chr0
I'm a real newbie to this stuff, so I may be talking rubbish and I'm not familiar with the ROM you were using, but is it possible you're emmc is damaged, for instance by trim. I know there are some people on the board running of special SDCard only roms, and some talk of possible ways to recover damaged emmc.
The reason I say this is it seems stuff is working up to a point, I think even the normal bootable SDCards and recovery partition probably try to mount some things from the emmc, and I wonder if this is where it's freezing up.

Is it dead?

After installing CM on my cheap "amazon day" fire tablet, it worked fine and I figured I'd use it as an emergency backup if my Nexus 7 ever died, but instead, the fire tablet seems to be dead. All I've done is charge the battery every day or so to keep it topped up and apply any app updates that have shown up, and suddenly today, the power button no longer has any effect. It won't come on. I tried holding the power button down for 30 seconds or so, still nothing. Should I just assume it is dead? Is there some secret handshake way of trying to wake a fire?
Claghorn said:
After installing CM on my cheap "amazon day" fire tablet, it worked fine and I figured I'd use it as an emergency backup if my Nexus 7 ever died, but instead, the fire tablet seems to be dead. All I've done is charge the battery every day or so to keep it topped up and apply any app updates that have shown up, and suddenly today, the power button no longer has any effect. It won't come on. I tried holding the power button down for 30 seconds or so, still nothing. Should I just assume it is dead? Is there some secret handshake way of trying to wake a fire?
Click to expand...
Click to collapse
Thoughts:
- plug/unplug a few times; look/listen for a response
- long press power for 60 sec (rarely works but worth a shot)
- any response to <power>+<vol-up> or <power>+<vol-down>?
If nothing then device likely S.T.B. Contact Amazon for a replacement if still within warranty.
Weirdly, it was totally non-responsive this morning, but I got home from work and finally had time to play with it again, and it booted up when I held down the power button a few seconds (so somewhere in there it did power down). Very strange.
P.S. I'm pretty sure it is out of warranty - one of the reasons they sell them so cheap is that they only have a 90 day warranty.
Claghorn said:
Weirdly, it was totally non-responsive this morning, but I got home from work and finally had time to play with it again, and it booted up when I held down the power button a few seconds (so somewhere in there it did power down). Very strange.
P.S. I'm pretty sure it is out of warranty - one of the reasons they sell them so cheap is that they only have a 90 day warranty.
Click to expand...
Click to collapse
Glad all is well. Yep - warranty is commiserate with price point although it varies by region/country due to local regulations.

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