Related
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.
Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.
I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?
There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.
As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy
congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse
Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
Click to expand...
Click to collapse
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
Click to expand...
Click to collapse
you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
Click to expand...
Click to collapse
I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
Click to expand...
Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
Click to expand...
Click to collapse
That is, unless you want to keep the engraving.
Good luck!
Hello,
I have recently bought nexus one and now randomly I have problems with the screen - I click on one place and it does something totally differently. It is fixed if I turn off and on screen. Before posting the question I did do my homework - I found this
- Q5: Sometimes my screen registers touches in incorrect places, and I need to turn the phone off and on to make it work correctly again
A: This is a hardware problem, nothing can be done about it. Nexus One's digitizer sucks.
in FAQ and found out that screen can't be calibrated. Now the questions that I have are:
1) Do all of the nexus ones have this issue? Would you advice me to return the phone and get a different model or replace for the same model (I already have bought screen protectors and case).
2) How often does this happen?
3) Is this a truly a hardware issue or software issue?
If this is a hardware issue - can it be fixed by software (e.g. by restarting the driver for the digitizer every minute or something like that...). I've read somewhere on this forum (or on a different one) that motorola had similar issues and they have released a patch that has fixed the issue
4) Are their any hopes it will get fixed in future releases?
5) People who have the same phone - how often do you have to turn off and on it (the screen - not reboot)?
Any other issues I should be aware of?
About the phone - its android 2.3.4
1) Yes. Some are more affected, some are less, all have it. It also depends on a zillion of factors - including climate, average finger moisture, etc.
2) See answer 1.
3) I've never looked at the code, but Nexus One is out for a year. If it was possible to fix - I'd bet it would have been done by now.
4) See answer 3.
5) See answer 1.
You've done your homework, but still came to ask "just in case". Well, the answers didn't change for the last 1/2 year.
Thank you for the quick answer.
If all the phones have this issue - why people are still using them? Or this is something they have just got used to? Also I understand that the frequency is different for everybody, but can I please have some numbers? Its one thing if it does it once a day or once a week and totally different if it does it every hour or every 15 minutes of use... Can you please let me know how often it does it for your phone? Also are you using screen protector? Is there any corolation between screen protector and and frequency?
Screen protector is known to cause less sensitivity and less responsive screen, which might account for some of the trouble.
People got used to it.
It mostly depends on the moisture and heat - the hotter the phone, the more likely is the screen to fail. Without moisture and with casual use it'll fail once a day or so. When playing a game, it can fail more than once an hour.
stillwater2 said:
Thank you for the quick answer.
If all the phones have this issue - why people are still using them? Or this is something they have just got used to? Also I understand that the frequency is different for everybody, but can I please have some numbers? Its one thing if it does it once a day or once a week and totally different if it does it every hour or every 15 minutes of use... Can you please let me know how often it does it for your phone? Also are you using screen protector? Is there any corolation between screen protector and and frequency?
Click to expand...
Click to collapse
It happens to all nexus ones, its a hardware problem. But it only happens about once or twice a week, so most people just live with it. Just turning off then on the screen fixes it, so only takes a second to clear the error.
Also heat seems to cause it, particularly when its charging.
I go weeks without ever seeing the issue. Other times I see it once a week. It sucks but not a huge deal really.
Hi guys,
Just a quick question.... if this problem is hardware and relates to the digitizer then is it worth just replacing the digitizer?
I notice you can purchase a replacement digitizer on eBay.
Is it worth a try? And if so, is the N1 easy to take apart?
I've taken other phones apart and repaired them so have some experience.
If you replace it all you're doing is waisting your time. It will be the same thing. It is not like the digitizer is broken/failing or anything. It just sucks. Its not broken. Better way of thinking of it is a hardware limitation.
Hi guys,
Well, not wanting to be beaten by this screen problem, having suffered for over a year, I decided to take the plunge and buy a new digitizer off eBay. Cost about £20.
Found a couple of vids on Youtube which show you how to take the phone apart etc.
Two months on and all working fine. Not one single screen issue since replacing the digitizer.
Now a VERY happy Nexus One owner. Just wish Vodafone or HTC could have done the same thing on anyone of those four occasions I sent the phone for repair!!!
Now also running the MIUI custom OS... what a fantastic OS!!
Well, I'm pretty surprised no one filed class action suit against Google or HTC for supplying faulty digitizers on Nexus One
---------- Post added at 04:50 PM ---------- Previous post was at 04:12 PM ----------
jamjam11 said:
Hi guys,
Well, not wanting to be beaten by this screen problem, having suffered for over a year, I decided to take the plunge and buy a new digitizer off eBay. Cost about £20.
Found a couple of vids on Youtube which show you how to take the phone apart etc.
Two months on and all working fine. Not one single screen issue since replacing the digitizer.
Now a VERY happy Nexus One owner. Just wish Vodafone or HTC could have done the same thing on anyone of those four occasions I sent the phone for repair!!!
Now also running the MIUI custom OS... what a fantastic OS!!
Click to expand...
Click to collapse
wow! which seller did you buy it from? is it an OEM part or third party? was the multi-touch issue fixed e.g. X-Y axis all over the place when fingers come too close together? does it now register more than 2 fingers?
The seller on eBay was e_cell. Search for this item to see the digitizer I purchased: 190567591678
It was listed as: 'GENUINE HTC NEXUS ONE G5 TOUCH SCREEN DIGITIZER + TOOLS'
I used a video on YouTube to dismantle the phone and insert the new digitizer.
Search YouTube for 'Google Nexus One Screen Replacement & Take Apart Directions'
Sorry I haven't include direct links but the forum wouldn't let me.
Note: Once I'd taken the phone apart I ran a warm hairdryer over the old digitizer in order to soften the glue that holds it in the frame of the phone. Then I slowly eased the old digitizer out of the frame and inserted the new one. The original adhesive in the frame will hold the new digitizer in place.
Tip: Make sure you remove any dust or finger prints from the new digitizer before reassembling the phone. You'll kick yourself if you forget to do this as they will be visible on the inside of the digitizer and it will drive you mad! I made this mistake and had to take the phone apart again to clean it up. DOH!
jamjam11 said:
The seller on eBay was e_cell. Search for this item to see the digitizer I purchased: 190567591678
It was listed as: 'GENUINE HTC NEXUS ONE G5 TOUCH SCREEN DIGITIZER + TOOLS'
I used a video on YouTube to dismantle the phone and insert the new digitizer.
Search YouTube for 'Google Nexus One Screen Replacement & Take Apart Directions'
Sorry I haven't include direct links but the forum wouldn't let me.
Note: Once I'd taken the phone apart I ran a warm hairdryer over the old digitizer in order to soften the glue that holds it in the frame of the phone. Then I slowly eased the old digitizer out of the frame and inserted the new one. The original adhesive in the frame will hold the new digitizer in place.
Tip: Make sure you remove any dust or finger prints from the new digitizer before reassembling the phone. You'll kick yourself if you forget to do this as they will be visible on the inside of the digitizer and it will drive you mad! I made this mistake and had to take the phone apart again to clean it up. DOH!
Click to expand...
Click to collapse
I would love to know what sort of problems did the new digitizer fix?
My problem was when I touched one area of the screen another area would respond.
So a screen calibration issue.
It was most noticeable when texting. For example I'd press a key on the top row of keys and a key on the bottom row would respond.
A work around was to press the power button to put the phone into standby and press it again to continue using the phone. Sadly the problem would always come back.
I'd also have problems selecting App icons. I'd press one and another would respond.
I asked both Vodafone and HTC to swap out the screen but all they ever did was flash the rom or say they couldn't find any problem.
The issue I had is well documented on the internet.
So glad I never gave up on this.
wait so a new digitizer fixed the issue?
so theres a different version of this digitizer?
or is the model and product number still the same?
jamjam11 said:
My problem was when I touched one area of the screen another area would respond.
So a screen calibration issue.
It was most noticeable when texting. For example I'd press a key on the top row of keys and a key on the bottom row would respond.
A work around was to press the power button to put the phone into standby and press it again to continue using the phone. Sadly the problem would always come back.
I'd also have problems selecting App icons. I'd press one and another would respond.
I asked both Vodafone and HTC to swap out the screen but all they ever did was flash the rom or say they couldn't find any problem.
The issue I had is well documented on the internet.
So glad I never gave up on this.
Click to expand...
Click to collapse
sweet! I have the exactly the same issue! so yeah...i'll replace the digitizer. thanks!
---------- Post added at 04:16 AM ---------- Previous post was at 04:12 AM ----------
jamjam11 said:
My problem was when I touched one area of the screen another area would respond.
So a screen calibration issue.
It was most noticeable when texting. For example I'd press a key on the top row of keys and a key on the bottom row would respond.
A work around was to press the power button to put the phone into standby and press it again to continue using the phone. Sadly the problem would always come back.
I'd also have problems selecting App icons. I'd press one and another would respond.
I asked both Vodafone and HTC to swap out the screen but all they ever did was flash the rom or say they couldn't find any problem.
The issue I had is well documented on the internet.
So glad I never gave up on this.
Click to expand...
Click to collapse
Do you have the part number of this new digitizer you replaced? it turn out there are a number of OEM parts with different parts number
Unfortunately I can't state the part number as I don't have that information.
I simply searched eBay for a digitizer and looked for a good seller who appeared to be trusted and had a good feedback rating.
I'd bought from 'e_cell' before and knew they provided a good service.
All along I knew I was taking a gamble when buying the digitizer but the problem with the phone was so annoying I decided it was my last hope to get the thing working properly.
I've had the phone close to a year and a half, and during that time its spent most of its life either away for repair (Vodafone or HTC) or sitting in its box because I refused to use it. Instead I bought myself a second hand iPhone 3G off eBay to get by. Things were made worse by the fact I am tied into a two year contract with Vodafone.
So trying a new digitizer was my last throw of the dice, so to speak.
And the fact it worked is brilliant. I still feel this phone (Nexus One) is the best phone I've had, and I've had quite a few.
Please remember... if you decide to do what i did then see it as a gamble. There are no guarantees in life.
Oh, and be real careful when taking the phone apart and reassembling. It's not particularly hard but there is always a risk you may damage something. So be warned.
jamjam11 said:
Unfortunately I can't state the part number as I don't have that information.
I simply searched eBay for a digitizer and looked for a good seller who appeared to be trusted and had a good feedback rating.
I'd bought from 'e_cell' before and knew they provided a good service.
All along I knew I was taking a gamble when buying the digitizer but the problem with the phone was so annoying I decided it was my last hope to get the thing working properly.
I've had the phone close to a year and a half, and during that time its spent most of its life either away for repair (Vodafone or HTC) or sitting in its box because I refused to use it. Instead I bought myself a second hand iPhone 3G off eBay to get by. Things were made worse by the fact I am tied into a two year contract with Vodafone.
So trying a new digitizer was my last throw of the dice, so to speak.
And the fact it worked is brilliant. I still feel this phone (Nexus One) is the best phone I've had, and I've had quite a few.
Please remember... if you decide to do what i did then see it as a gamble. There are no guarantees in life.
Oh, and be real careful when taking the phone apart and reassembling. It's not particularly hard but there is always a risk you may damage something. So be warned.
Click to expand...
Click to collapse
Thank you for the information, so it turn out nexus one have quite a number of unresolved issues. I was wondering why didn't big G did not order product recall for people with faulty digitizer?
I looked around and found that a number of users have having all kind of issues after replacing the digitizer. Geez...what should I do? Perhaps I should take it to a professional phone repair shop?
poor reception
http://forum.xda-developers.com/showthread.php?t=961274
broken digitizer connector
http://forum.xda-developers.com/showthread.php?t=904013
replacement experience
http://forum.xda-developers.com/showthread.php?t=797203
Well, luckily for me no problems as yet (though never say never!).
The most important thing when taking the phone apart is to take your time, and memorise where everything is located. Be firm but not heavy handed. There are some delicate parts inside the phone so you have to be careful.
Common sense really.
I've had no issues with signal strength. I get HSDPA most of the time, or standard 3G. My data (internet) is working fine and so is GPS.
Inside the phone there are a couple of connectors that control signal so you have to be careful and make sure if they disconnect that you reconnect them again properly.
I build and repair computers and laptops. If you've ever taken a laptop apart that has wireless LAN capability then you'll know there are specific wires which connect the antenna to the motherboard. The same applies in the N1 but on a smaller scale.
Good luck to anyone who tries this!
does anyone from the UK have a source to get a new digitizer from that fixes the heat related issue?
ebay has one for £22.50 (id: 10goodseller2012), and i'm almost ready to click BUY, just want to see if anyone else has more info before i 'blindly' click buy...
edit: i should add, 'e_cell' seller no longer has the N1 digitizers listed...
No matter what anybody says, replacing the digitizer itself won't fix the issue. It is deeper than that. It is the digitizer mixed with the onboard hardware to interpret the digitizer inputs. Usually it ends up just being heat related. I haven't had the issue with my phone for awhile, but that is because it doesn't get as hot as it used to with older versions of CM, but if I have it in the sun, in my car dock, using GPS, it will freak out all the time.
bassmadrigal said:
No matter what anybody says, replacing the digitizer itself won't fix the issue. It is deeper than that. It is the digitizer mixed with the onboard hardware to interpret the digitizer inputs. Usually it ends up just being heat related. I haven't had the issue with my phone for awhile, but that is because it doesn't get as hot as it used to with older versions of CM, but if I have it in the sun, in my car dock, using GPS, it will freak out all the time.
Click to expand...
Click to collapse
i too was sceptical, and i still am.
however, I've replaced the digitizer and so far it's perfect! i'm not sure it's placebo as i could get it todo it 100% of the time.
prior to ordering the new digitizer, i ran tests to see at what temp ranges the screen would play up - according to the battery temp (Battery Monitor Widget), it will play up over 40c.
what i SUSPECT is the fix, is the digitizer i bought is a newer hardware revision than the one i had. the new digitizer did come with it's own chip on the flexible PCB.
i did mean to write down the new digitizer number and compare from the old one to see if they have revised it - alas, i forgot to get the new number. (old one is 940-473-1r5)
its been installed for almost 2 hours now, and on test for around an hour to build up heat - screen on full, camera on, GPS on (using aLapRecorder HD) and it's perfect. before i could guarantee a problem with screen dimmed, camera on, GPS off, so early impressions are good!
I'll give it a proper test tonight on the way home from work - it'll have the windscreen blower aswell..
Hi,
Last week I bought a new Sony Z3 compact, and I'm having some difficulties with the touchscreen. I'm experiencing some of the sensitivity / bouncing problems I saw in the forum earlier. It's making typing sometimes very difficult.
The build date of the phone (which came with no accessorizes like headphones or something, only a charger, something strange as well) is: week 35 of 2014. Rather old for a new device. I'm wondering if my device is completely new and it's not just a repaired phone with a repaired screen. Is it possible to check whether the screen is original?
The reason I went to the shop was that they're willing to buy my old iPhone which I got temporarily, because my Nexus 5 was broken. I hated the iPhone and they gave me a good deal for the Z3C. But I hope that I bought a new phone and not just a repaired one with a cheap display....
The headset itself doesn't have a single scratch, it looks completely shiney btw
It's possible that they gave you a refurbished device true, but if I'm correct those devices or any sold by any store 'must' be repaired with OEM parts, so it's highly unlikely that they used 'cheap' parts to repair it. You could check to see if the phone is still waterproof by doing the pressure test or putting the in water.
Even phones with OEM parts had the same problem that you described.
If you're not satisfied I'd suggest to go back to the store.
P. S. There is no way to check whether the screen is original or not.
Sent from my D5803
Hi Dsteppa,
Thanks for your quick reply. The pressure test seems fine, so I'm guessing the phone is still water proof. Perhaps an update to Lollipop will fix it. Maybe I'll go to another shop first and compare the two screens before returning my device if Lollipop won't help.
Hello.
I have to change the small motherboard, or like I see it also called daughter-board, because phone vibration stopped working and even changing the motor didn't work.
My board is with number 50H10209-02M-A (2012-12-21). But I found that there's also the same board with number 50H10209-32M-A (2012-12-21) which I can get a little cheaper. Do you know if there is any difference and if I can buy 50H10209-32M-A or I have to stick with 50H10209-02M-A?
I tried to find information in Internet but nothing...
Any help will be appreciated. Thanks!
papinho said:
Hello.
I have to change the small motherboard, or like I see it also called daughter-board, because phone vibration stopped working and even changing the motor didn't work.
My board is with number 50H10209-02M-A (2012-12-21). But I found that there's also the same board with number 50H10209-32M-A (2012-12-21) which I can get a little cheaper. Do you know if there is any difference and if I can buy 50H10209-32M-A or I have to stick with 50H10209-02M-A?
I tried to find information in Internet but nothing...
Any help will be appreciated. Thanks!
Click to expand...
Click to collapse
get the same one or else this will happen, (http://forum.xda-developers.com/htc-one/help/phone-rebooting-loop-replacement-t3442504#post68312039) do you have an unlocked model?
Oh noes....my volume down switch went bad so I just blindly ordered a daughter board from eBay
(no part numbers given on listing, lulling me into a "they are all the same" attitude)
What are the chances I got the wrong one and am no closer to getting it 100% working??
It arrived today but I am not going to attempt fitting it yet or comparing part numbers as I am still waiting on a new screen/digitizer to arrive from China/ HK
The fewer times I have it open the fewer chances of screwing it up
Not having a working volume down I suppose I can live with in a worst case scenario
(this phone is NOT for me and the new owner - My Mrs - is not going to go anywhere near recovery/fastboot/bootloader and is currently back to stock and having it jammed on full volume /may/ mean she will actually hear the phone ringing and increases the chances of her picking it up!)
Regards
Rob
Sure enough, the board I ordered - despite the image of the 50H10209-02M-A board the seller sent me a 50H10209-32M-A
He wants me to send it back to China before a refund is given (at my cost)
As I only paid £7 for the board I guess I'm stuck with it and out of pocket as postage would likely be more than that
The screen also arrived and works great - but the LED's under home and back button have been stuck down wrong - so the LED's don't light the buttons by the HTC logo... but put an annoying glaring white light into the screens corner :/
Seller asked if a partial refund would make me happy which I just replied yes to
A whole £1 refund was waiting for me when I got home...sigh
There's a lesson to be learned here but I'm 100% sure I will get bitten a few more times before I put principals before the wallet
Off to find ways of disabling the home and back LED before it drives me round the twist
Regards
Rob