drivers troubleshooting - Moto X Q&A

Hi Team,
I feel like I'm pretty close to being able to root this thing. Never used ADB, telnet, or any of the other random things I've spent several days reading about, but I think I've got it lined up to give it a shot.
I wish I could do this on my mac, but it seems the MotoWpNoMo step requires a PC. I do have an old laptop running xp (sp3), so for that step I'll use it. Unfortunately I can't seem to get the drivers to work. I've installed the motorola device manager's newest incarnation and still no luck getting it to pick up my device.
Any advice on how to get windows XP to recognize my device?

motoxuser said:
Hi Team,
I feel like I'm pretty close to being able to root this thing. Never used ADB, telnet, or any of the other random things I've spent several days reading about, but I think I've got it lined up to give it a shot.
I wish I could do this on my mac, but it seems the MotoWpNoMo step requires a PC. I do have an old laptop running xp (sp3), so for that step I'll use it. Unfortunately I can't seem to get the drivers to work. I've installed the motorola device manager's newest incarnation and still no luck getting it to pick up my device.
Any advice on how to get windows XP to recognize my device?
Click to expand...
Click to collapse
what do you mean by your computer won't pick up your device.
like when you plug in your device nothing happens no driver's start to install or on your phone does it say USb debugging enabled or MTP.
or when you computer trys to install the drivers it fails.
if you not getting anything at all when you plug your phone in i would try a different USB port if still nothing then i would try a different USB cable
if you are having issues getting the drivers to install you can try downloading the Moto X toolkit, it has a option to download the drivers plus it also comes with ADB and everything else in the folder it installs to.(location is C:/Program Files/stillthisguy)
here is the link for the Toolkit for PC
http://forum.xda-developers.com/showthread.php?t=2477132
ToolKit for Mac
http://forum.xda-developers.com/showthread.php?t=2591875

hey that got it - the toolkits are great. thanks!:good:

motoxuser said:
hey that got it - the toolkits are great. thanks!:good:
Click to expand...
Click to collapse
no problem man glad it got it up and running

Related

Driver Help

Note: I have searched the forums/google/youtube and done just about everything suggested.
I downloaded the SDK thinking my computer would notice the drivers ... it doesn't
I've installed, uninstalled, rebooted, power cycled, disonnected, reconnected, deleted, added etc... And Windows still does not recognize my Hero.
I don't know what to do now, as I thought I was going to just simply root and keep it moving, but I can't even get transfer contacts yet. Anybody have suggestions? Tips? Anything? I'm desperate here
Running: Vista x64
Make sure you download and install HTC Sync here and turn on USB Debugging on your phone by pressing menu, settings, applications, development, and check USB debugging. Also turn on unknown sources in the same menu in applications.
Dave2582 said:
Make sure you download and install HTC Sync here and turn on USB Debugging on your phone by pressing menu, settings, applications, development, and check USB debugging. Also turn on unknown sources in the same menu in applications.
Click to expand...
Click to collapse
I've done this too ... multiple times
Ok, try this link and download the htc drivers for the hero. When its looking for the drivers, browse for the location yourself and point it to the drivers that you downloaded (once you extracted it)
Dave2582 said:
Ok, try this link and download the htc drivers for the hero. When its looking for the drivers, browse for the location yourself and point it to the drivers that you downloaded (once you extracted it)
Click to expand...
Click to collapse
Sigh, tried this too. Windows just keeps telling me it cant find the driver - even when I direct it to the folder I've never had this happen with any other drivers I've installed
try removing the device in device manager and remove SDK and then go back through the steps of installing htc sync plug in your phone then run SDK
Kenpoman said:
try removing the device in device manager and remove SDK and then go back through the steps of installing htc sync plug in your phone then run SDK
Click to expand...
Click to collapse
Lol yea I've done that too. Maybe it's my system. I just plugged the damn thing in to my office computer and the phone recognized the USB, and on the computer I can see the mSD - none of which have happened on my system at home.
Thanks for all the help, if anybody else has suggestions feel free to keep em comin!
i have had problems with two of the four computers that I have it installed on.
both of them i think i used different versions of SYNC to get it to work but I can't remember.
Kenpoman said:
i have had problems with two of the four computers that I have it installed on.
both of them i think i used different versions of SYNC to get it to work but I can't remember.
Click to expand...
Click to collapse
I'd be happy to even get THAT far. My computer wont install drivers, my phone doesn't detect that its connected via usb, so I'm unable to mount. So there's no chance of even using SYNC yet lol. I guess I should be happy I didn't rush out to get that EVO just yet, cuz I'd kill over if I were having this problem with that phone. With the Hero, it's annoying cuz I can't transfer music or root yet.
The following accurately sums my emotional roller coaster the last 24hrs ...
... ... ... ... ... ...
I had a similar problem. First does you phone charge from the USB port? if not find a different USB cable. I have heard thicker is better but all the ones I have tried have charged it.
If it does charge but you can get Windows to recognize it as ADB then install PDAnet on your computer. You can find it with a google search. I got really frusturaded getting the drivers to work too, but PDAnet worked on the first try.
Fazulka said:
I had a similar problem. First does you phone charge from the USB port? if not find a different USB cable. I have heard thicker is better but all the ones I have tried have charged it.
If it does charge but you can get Windows to recognize it as ADB then install PDAnet on your computer. You can find it with a google search. I got really frusturaded getting the drivers to work too, but PDAnet worked on the first try.
Click to expand...
Click to collapse
I use the stock USB, which does charge it via any USB connection. However I notice that when I plug it into a system at work (Windows 7) the phone recognizes the USB connection and allows me to mount [I'm adding music I sent to myself this morning to the phone via this Win7 system]. Whereas the system at home the phone doesn't even see a USB connection present, so no mounting option. (I've tried all 4 USB ports on my personal laptop)
I'll DL PDAnet either tonight or tomorrow and see how this works. Thanks for the suggestion, and I'll keep you posted.
--off to find this XDA android app--
amorphouskev said:
I use the stock USB, which does charge it via any USB connection. However I notice that when I plug it into a system at work (Windows 7) the phone recognizes the USB connection and allows me to mount [I'm adding music I sent to myself this morning to the phone via this Win7 system]. Whereas the system at home the phone doesn't even see a USB connection present, so no mounting option. (I've tried all 4 USB ports on my personal laptop)
I'll DL PDAnet either tonight or tomorrow and see how this works. Thanks for the suggestion, and I'll keep you posted.
--off to find this XDA android app--
Click to expand...
Click to collapse
Pdanet is the only way my computer would recognize it also so that should work for u.
Papa Smurf151 said:
Pdanet is the only way my computer would recognize it also so that should work for u.
Click to expand...
Click to collapse
Didnt work. I kinda give up.
My phone only gives me the mount USB option when my PC is booting. As soon as I log in to windows that option goes away.
Sent from my HERO200 using XDA App
seriously try a to install a different version of sync first. i am using two different versions .
Kenpoman said:
seriously try a to install a different version of sync first. i am using two different versions .
Click to expand...
Click to collapse
Ok I've finally gotten the phone and computer to see each other. So I now have access to the SD card, however Vista still is not locating drivers.
Methods tried:
Installing, Uninstalling HTC Sync (various versions, new & old - including several reboots)
A tether program suggested in this thread
PDAnet
Directed Vista to folders with drivers.
Downloaded suggested drivers to Vista and pointed the system to particular folder
It's great that now I can take care of adding music etc... to the phone, but I had hopes of rooting as well, and it doesn't look like that's going to be a reality.
I'm still completely open to suggestions, and very grateful for all the assistance so far!
Since I just got this phone from asurion it's still on 1.5 would updating help? (I didn't want to update android for fear that I wouldn't be able to root, as I heard some update went out that prevented ppl from rooting)
-----------------
UPDATE:
I must have THE WORST Karma in the world, as soon as I posted this I stopped being able to see my SD card, and the phone keeps wanting to sync with HTC sync. No option to mount the USB anymore. I'm ready to bash my head and this phone repeatedly into a brick wall (after throwing my notebook off a balcony)
do you have sdk installed.
i had a hell of a time and ended up installing sdk in mydocuments instead of the root C:
again this is just one computer. my windows 7 machine was good from the start.
i haven't tried vista yet.
let me retrace my steps and see if i can help
this is also an option for rooting http://unrevoked.com/
i haven't tried it myself but you can download it to your phone and with a file explorer you can install it.
I've given up. This issue has made just pushed me completely away from Windows. I've realized that practically any USB device plugged in (except my old win mobile device) isn't recognized. Switching to Linux and hopefully a more compatible android experience.
Thanks for all the help!
Sent from my HERO200 using XDA App
My only thought (after having similar problems at work) is that there are still driver issues. I found a program called USBDeview that can be used to remove drivers left behind by other removal methods. It requires admin rights, so if you don't have those, sorry. If you still want to try, the program was a free download found using Google. Remove the drivers, reboot, and give it one more try.

[Q] Q: Back to stock?

So I know XDA is full of answers to this one, but it seems everyone either has some snarky comment like, "they won't check' or whatever. There are also some ok answers and tuts but some of it's confusing and a lot of the threads go off topic. So i'd like to ask, how do i get my phone back to stock? i have to mail my device back in for a warranty exchange as the speakers and camera stopped working suddenly.
My device is stock rooted, odex rom w/ TWRP. unlocked bootloader. Super CID and S-off. Tampered message gone in boot loader. My laptop runs Windows 8, which I'm having an issue getting the HTC manager to stay open for some reason, even after an uninstall/ reinstall of the manager and drivers. The drivers themselves seemed to have installed fine as my device is recognized as "my HTC" though when in fastboot, my comp will tell me the device is unrecognized. Using the stock usb plug that came with my phone and I've plugged in to both usb 3.0 and 2.0 ports. And yes, I do have ADB in the root of my computer, though I'm wondering if i need a different type of ADB since this is the one i used with windows 7 a while back..or does it matter?
I'd like to get things back to stock as much as possible and would be very appreciative. Thanks!
whitetiger_0603 said:
So I know XDA is full of answers to this one, but it seems everyone either has some snarky comment like, "they won't check' or whatever. There are also some ok answers and tuts but some of it's confusing and a lot of the threads go off topic. So i'd like to ask, how do i get my phone back to stock? i have to mail my device back in for a warranty exchange as the speakers and camera stopped working suddenly.
My device is stock rooted, odex rom w/ TWRP. unlocked bootloader. Super CID and S-off. Tampered message gone in boot loader. My laptop runs Windows 8, which I'm having an issue getting the HTC manager to stay open for some reason, even after an uninstall/ reinstall of the manager and drivers. The drivers themselves seemed to have installed fine as my device is recognized as "my HTC" though when in fastboot, my comp will tell me the device is unrecognized. Using the stock usb plug that came with my phone and I've plugged in to both usb 3.0 and 2.0 ports. And yes, I do have ADB in the root of my computer, though I'm wondering if i need a different type of ADB since this is the one i used with windows 7 a while back..or does it matter?
I'd like to get things back to stock as much as possible and would be very appreciative. Thanks!
Click to expand...
Click to collapse
if your problem is adb have you tried to add it in the "Environment Variables" ?
have you enabled USB debugging in your phone ?
i have windows 8 too and i don't have this kind of problem
I use windows 8 and it has mostly been trouble free for me. However I did have problems with my laptop recognising my phone when in recovery. It eventually worked on it's own but I found this after:
http://forum.xda-developers.com/showthread.php?t=2232799
Maybe try installing the windows 8 drivers above.
Ardmanz said:
I use windows 8 and it has mostly been trouble free for me. However I did have problems with my laptop recognising my phone when in recovery. It eventually worked on it's own but I found this after:
http://forum.xda-developers.com/showthread.php?t=2232799
Maybe try installing the windows 8 drivers above.
Click to expand...
Click to collapse
Yeah i saw that thread, but my phone was already showing up in devices. It just won't be recognized in bootloader or fastboot.
whitetiger_0603 said:
Yeah i saw that thread, but my phone was already showing up in devices. It just won't be recognized in bootloader or fastboot.
Click to expand...
Click to collapse
Mine was recognised everywhere (including recovery). I'd get the beep from windows 8 and the driver would initialise but it wasn't recognised by adb.
If you haven't tried installing the above drivers yet it certainly wouldn't hurt to try.
Ardmanz said:
Mine was recognised everywhere (including recovery). I'd get the beep from windows 8 and the driver would initialise but it wasn't recognised by adb.
If you haven't tried installing the above drivers yet it certainly wouldn't hurt to try.
Click to expand...
Click to collapse
I gave it a shot while in bootloader. Thanks tons. Just a question though, my cope recognizes my phone however when i input "adb devices" in CMD, nothing shows up. Just wondering if that is an issue before i continue.
Rayskull said:
if your problem is adb have you tried to add it in the "Environment Variables" ?
have you enabled USB debugging in your phone ?
i have windows 8 too and i don't have this kind of problem
Click to expand...
Click to collapse
I glanced at something about the environmental variables but i can't find it again. Yeah i have all the correct settings marked to do this

[Q]ADB/Device Manager Issues, help please!

Hello all, first time poster, but I have been lurking for a few days absorbing what I can. I just recently got my first Android phone, the Droid Turbo. So far I love it. I am trying to use the awesome Debloater tool I found elsewhere, but I have a problem. When ever I connect my Droid Turbo to a computer in my house (desktop or laptop), I get an error in device manager. Neither the standard Google ADB driver, or the Universal ADB drivers seem to be working. I am not stupid when it comes to computers, but am I missing something? I have uninstalled, restarted and reinstalled both drivers a few times, I even tried using the SDK to install Google's drivers as well. USB debugging is turned on. I can't seem to find any USB drivers for the Droid Turbo at the Motorola site listed with Google. The phone is new, running 4.4.4 KitKat. I am running Windows 7 x64 on my PC, a fairly fresh install. I'm really at a loss to figure out what is going on, any help or a point in the right direction would be greatly appreciated . I have already searched most of the relevant information and videos on this sight, but perhaps I missed something.
Please keep up the good work! My phone is just begging for a root/unlocked bootloader with a clean Android install, But I will settle for no bloatware for now.
I was going to include a screenshot of what I see with my phone plugged in, but I don't have enough posts yet. None of the options of "Update Driver" result in it working, its as if it sees my Droid Turbo there, but I just don't have correct the drivers for it, and I cant find the right ones.
Install drivers from motorola and select driver manualy, dont work with Windows XP
matheus_sc said:
Install drivers from motorola and select driver manualy, dont work with Windows XP
Click to expand...
Click to collapse
at this link:
Motorola Device Manger/USB drivers.
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
Awesome!
Awesome! That link is what I was missing. Thanks a lot to both of you!

help? Certainly not a pro, but not entirely a noob... so basically a noob...

Hey there folks,
So I unlocked, rooted my Nexus 6, and then flashed Cyanogenmod12. So far pretty happy, but I was thinking about switching back to play around with Marshmellow, but ran into a problem. My nexus doesn't seem to want to connect with my pc anymore... kind of.
I did the normal thing, USB debugger is on and I updated drivers through SDK but then when I plug it in I'll still occasionally get an automatic prompt that tries to install drivers and stalls. I do cannot find my device listed anywhere when it is plugged into my pc, but I do here the beep that let's me know it is connected (and the device is charging).
I CAN get it to connect via PTP but cannot get anything to happen with MTP.
So I'm stumped. Feels like the hardware is working but I'm running into driver issues, but... well I don't know.
Help? Please?
You need to tell us what OS you're using, what software you installed prior to plugging it in, if you made a TWRP backup before you jumped to CM12.1, if you have an understanding of ADB commands or if you used WugFresh to do all the unlocking and installation steps. Just list anything you think would be pertinent. More information is always better than less.
AlkaliV2 said:
You need to tell us what OS you're using, what software you installed prior to plugging it in, if you made a TWRP backup before you jumped to CM12.1, if you have an understanding of ADB commands or if you used WugFresh to do all the unlocking and installation steps. Just list anything you think would be pertinent. More information is always better than less.
Click to expand...
Click to collapse
So, I've been on stock until I switched over to CM12. I do have a twrp backup but apparently only did that after I moved to CM12. I have only the most basic (read basically nonexistent) understanding of ADB, and can follow directions I find online but no real knowledge as to how anything works. I also did not use wugfresh, but unlocked via ADB and rooted via chainfire. Honestly, I followed most of the direction I found on youtube via a creator called wwjoshdo (I'd link but I'm not allowed).
Otherwise that feels like the info. I didn't fiddle with my nexus until I started have battery issues and then decided to unlock/root/flash, and that was about 6 weeks ago. I'm also running what standard apps for a rooted device on CM12, flashify, cyandelta, setcpu, and, Titanium Backup. Help?
llawhsoj said:
Hey there folks,
So I unlocked, rooted my Nexus 6, and then flashed Cyanogenmod12. So far pretty happy, but I was thinking about switching back to play around with Marshmellow, but ran into a problem. My nexus doesn't seem to want to connect with my pc anymore... kind of.
I did the normal thing, USB debugger is on and I updated drivers through SDK but then when I plug it in I'll still occasionally get an automatic prompt that tries to install drivers and stalls. I do cannot find my device listed anywhere when it is plugged into my pc, but I do here the beep that let's me know it is connected (and the device is charging).
I CAN get it to connect via PTP but cannot get anything to happen with MTP.
So I'm stumped. Feels like the hardware is working but I'm running into driver issues, but... well I don't know.
Help? Please?
Click to expand...
Click to collapse
Are you using Windows 10? If so, I have that same issue with MTP, however, fastboot/adb commands will still work.
RMarkwald said:
Are you using Windows 10? If so, I have that same issue with MTP, however, fastboot/adb commands will still work.
Click to expand...
Click to collapse
Yup, should mentioned that. I am on 10. (And I'm just realizing that's what AlkaliV was asking about!) I'm on 10 home, 64 bit.
Well good to know that I'm not alone. So here is a question, if you are getting abd to work and I don't know how to use abd really. Anyone have a tutorial you'd recommend to help me figure out how to use it?
Or care to help me figure out how to use abd?
llawhsoj said:
Yup, should mentioned that. I am on 10. (And I'm just realizing that's what AlkaliV was asking about!) I'm on 10 home, 64 bit.
Well good to know that I'm not alone. So here is a question, if you are getting abd to work and I don't know how to use abd really. Anyone have a tutorial you'd recommend to help me figure out how to use it?
Or care to help me figure out how to use abd?
Click to expand...
Click to collapse
So this link will get you up and running with ADB (if it isn't already working): http://forums.team-nocturnal.com/index.php?/topic/1362-how-to-adb-fastboot-in-windows-xp-7-81-10-updated-9-11-2015/
These are the most common commands that are used with ADB once you get it installed. Also, an excellent way to pull a log from the command prompt: http://developer.android.com/tools/help/shell.html
Assuming you can see the device once you pass the command, "adb devices" it means you are connected but the MTP driver hasn't been loaded properly. I had to fix this by cycling Android debugging and ADB notification in developer's option until Windows was like, "Hey! There it is!" Also, MTP works properly for me when booted into TWRP so if you desperately need to transfer a file you can do it from the TWRP recovery menu.
Noob Tip/Reminder: Make sure that when you plug it in the first time you change it from 'Charge Only' to MTP and if things still seem quirky reboot Windows. It's all just a game of getting it recognized at this point.

Note 5 (N920I) USB/OTG Issue [No computer will recognise the device]

Ok ladies and gents,
I've been on a mission to root my Note 5 N920I for months now.
My problem is no computer will read/recognise the device. The Mac's seem to not even recognise it's plugged in, with Windows, no matter which driver I install it keeps telling me the "device descriptor failed blah blah blah". I managed to root my S4 very easily on Mac with Jodin3 so I know that it ain't no user error.
I've Googled and Googled ways to root without a computer or installing a custom recovery without root, but from what I understand I can't flash TWRP as recovery without a computer and therefore cannot root without a custom recovery.
I've Googled ways to fix the USB issue by making the xml file and putting it into the correct folder, but for that I need to be rooted. Right?
When she's plugged into a computer with USB debugging on or off nothing comes up in my notifications except for charging. I tried using the toolbox which I found on here (sorry can't remember the name) though it seemed like I was getting close, I couldn't get close enough before my temper got the better off me.
If my memory serves me correctly the OTG function worked when i first got the phone but didn't after the first update. My mate's Note 5 also has the same issue. I Googled it and seemed it was common issue on these phones.
I've tried to learn some Terminal/Command Prompt to see if I can fix it that way through Debian or whatever, only got as far as understanding it, kind of. Big ups to all you coders/programmers out there it really is an artform.
So PLZ PLZ can y'all help me, there has to be a way aside from setting this thing alight and getting a new phone.
My next mission, which I only embarked on a couple nights ago is unbricking my dad's Note 4 (N910G) that just hit the **** one day after spazzing out for a few days then would not turn on. I'm getting close though I haven't put much effort into that yet.
Any advice will be greatly appreciated, thanks in advance. ?
Anyone??
$pooLz said:
Anyone??
Click to expand...
Click to collapse
1)First of all have you enabled usb debugging and oem unlocking options enabled from developers options?
2)Install latest usb drivers for your model no on pc, use original usb cable to connect your phone
3) Try different usb hub-ports on your pc, it is recommended to use main-usb port to connect device properly which is mostly located backside of cpu cabinet
4)Does odin recognises ur device? If yes then you can flash twrp and cf autoroot both ( Sometimes Kies or smartswtich like programmes enforces device not be reognised, so uninstall them before trying to connect and flashing thorugh odin)
5)Try to update device drivers manually from Pc's administration
6) Try to connect your phone on another pc running windows and see if it recognises your device or not
I've tried all of that, i have a 09 Macbook Pro hand me down running Yosemite with Windows 8.1 Pro n just put Ubuntu on her today through Parallels. None of which recognise the phone being there.
I've plugged it into 2 HP PC's and both just keep telling "device descriptor failed". They're both kinda old too.
Unless someone has a specific driver they've made or found or could make me?? Clearly I'm a noob.
Closest I've found is https://github.com/452/USBHIDTerminal/wiki/How-to-enable-USB-host-API-support but still need root or system mounted as rw.
Any other ideas? Any ADB codes anyone could help me with ?

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