Hi I got my xperia z in March and on new years day the phone screen broke in my pocket with a hairline crack and became unusable. I have a very nice phone case to try stop things like that from happening. Anyways I sent my phone in to repair and they told me it would cost R3500 to fix (321.69$). I live in South Africa and when ever I try phone around to get more help they just redirect me to the next person who can not help me. What can I do any help thanks
stubz151 said:
Hi I got my xperia z in March and on new years day the phone screen broke in my pocket with a hairline crack and became unusable. I have a very nice phone case to try stop things like that from happening. Anyways I sent my phone in to repair and they told me it would cost R3500 to fix (321.69$). I live in South Africa and when ever I try phone around to get more help they just redirect me to the next person who can not help me. What can I do any help thanks
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Click to collapse
You can repair it yourself, I think that's the best thing you can do if you don't want to pay that much.
Only downside is that there is a big chance that your phone isn't 'waterproof' anymore after you've fixed it.
Here is a tutorial:
http://www.youtube.com/watch?v=dfXaze8AS2o
And a place where you can buy parts:
http://rounded.com/xperia-z-l36h/
Pretty pricey, but by far not as pricey as getting it repaired.
There are more places you can buy prats like Ebay.
Hello
Hi. I am from Romania and i bought 3 weeks ago a Sony Xperia Z3 from Germany. I have guarantee. Yesterday i saw that all the back glass from my phone is crashed. My phone didn`t fall down on the floor or something like this. I read on network many problems like this and i know that the problem is from my pocket. I don`t know that guarantee will repair this thing. What do you think?
stubz151 said:
Hi I got my xperia z in March and on new years day the phone screen broke in my pocket with a hairline crack and became unusable. I have a very nice phone case to try stop things like that from happening. Anyways I sent my phone in to repair and they told me it would cost R3500 to fix (321.69$). I live in South Africa and when ever I try phone around to get more help they just redirect me to the next person who can not help me. What can I do any help thanks
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Click to collapse
I have seen same issue with T2 ultra in my friend's phone .. The display cracked inside pocket.... I thing that some kind of force applied to it while my frnd handling his bike with the phone inside the pocket....
And here in India it cost around Rs. 10,000 to fix it...
Related
Hi all just wanted to know if anyone has heard of this happening before. I got the XZ on the day of release and yesterday when I took it off charge i noticed a crack in the LCD. The phone has no physical damage whatsoever, no cracked glass or chip or anything, its in new condition. I'm particularly careful with my phone and do not recall it ever being dropped or misused. Any advice?
Sorry i am unallowed to post a link so i have attached a photo
tinypic.com/view.php?pic=2a9v2w7&s=6
Thanks
Never heard of an cracked LCD on the XZ ? but mine and some other people having a spontaneously cracked glass. Als got the XZ on the day of release (Netherlands) So welcome to the club. Feel sorry for you too. Lets get united to get our point at SONY.
facebook - XperiaZScreenIssueCommunity - hope this helps ones there are a lot of participants evolved to make a statement.
mine just cracked now , just like that very wierd
and at the same place actually , gonna take it to service center tomorrow hope they dont charge a fortune for it..
just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?
anirudhks said:
just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?
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Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.
xperiaHB said:
Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.
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thanks buddy thats defnitely reassuring my belif in sony hope they do it to me as well.... will keep you posted
Hi Guys
Yesterday I took my phone out of my pocket and immediately realised it had 4 or 5 thin cracks emanating from the left, roughly where the charging flap is.
This is a MASSIVE headache. The phone was perfectly fine one moment as I recorded a video with it... I then put it in my pocket and when I removed it 30 mins later it had broken. I did not drop, bang, bash, knock nothing it. I paid cash for my phone so I have guarded it with my life. I never had anything else in the pocket with it and it was loose fitting shorts.
Now normally this would not be the end of the world, but I am on holiday in South Africa. I live in the UK so warranty repairs I assume would have to happen there. I have Amex insurance on it, usually they are very good, but if they send me a new phone I would likely be liable for a huge chunk, as in 40% of the value, import duty.
If they make a cash value payment to me I can buy the phone here, but then if it breaks in the UK the service centre there won't touch it.
I honestly feel really angry about this. I sold my iphone 5 in September and bought this phone, knowing full well that perhaps the biggest price I would pay would be the drop in after sales care. I would have been able to live with the crack until I get back to the UK, but like I said my phone is totally unusable.
Oh yes and I am only going back in May!! That is 5 more months so I can't be without a phone for half a year...
Has this happened to anybody? My circumstances are pretty unique, but can anybody offer any advice at all? surely people's phones break while on holiday, Sony can't just turn their back on me?
Thanks,
Johann
I think it's a unique case but just to be sure can you post some pictures?
eclyptos said:
I think it's a unique case but just to be sure can you post some pictures?
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Ok my only camera is my phone, but I will borrow my mum's phone tomorrow and take some pictures in the light. I have heard about spontaneous cracks with the Z ultra but not really Z1... I would be keen to know if anybody else discovered cracks...
Hi I didn't end up taking a photo but thought I would post an update.
I called Sony Mobile South Africa and they will NOT do a warranty repair here as the phone was bought in the UK (Why did I leave Apple??) however if I want to I can have them fix the screen for me for R4000 which is £236!! Plus the phone would have to be couriered to Johannesburg about 1600km away from Cape Town...and couriered back at my expense....
I then contacted Sony Mobile UK and a warranty repair can only happen if I courier the phone to the UK and pay for the courier back to SA. One of the major risks in this would be potentially being slammed with an import duty on the phone of 40% which would be about £240... even though I do not live here and will be taking the phone with me back to the UK in May...
In the end I had to courier it to London at £40 today my partner will now collect the phone and send it to my insurance company who will then either fix it or replace it.... my partner will then send the phone back to me at approximately £70.
Why am I telling you all this? Basically, don't let your phone break when you are on holiday... especially if you are on a long holiday like me, 5 months...
Sony's aftersales care is PATHETIC compared to Apple... I keep on asking myself, why did I do this? I knew it at the time and it was perhaps the single biggest thing putting me off leaving Apple... little did I know my phone would break just 3 months after getting it...and that a cracked screen in Xperialand means UNUSABLE screen... unlike my apple phone that had cracks in the screen for many moons before I bothered to fix it.
eclyptos said:
I think it's a unique case but just to be sure can you post some pictures?
Click to expand...
Click to collapse
It's not exactly a unique case. See here:
http://talk.sonymobile.com/t5/Xperi...a-self-cracking-screen-like-the-Z/td-p/401577
re
I have this issue as well, sent mine in today.. Not a single case, same issue as the Z...
Hi
yesterday i sent my htc M7 for a repair after the motherboard died or something like that.
the phone just stopped working , will not turn on or charge with no reason, 2 months old, bought it in January and few days ago stopped working at all.
so the guys at the lab told me it needed a new board - which mean they will need to totally open it.
the main question is - do you think the phone will return a fully and scratchless?
i kept mine totally clean from scratches or dents - i even took pictures of it before sending it.
from what i know its almost impossible to fix it without ruining something els..thats what im afraid of.
mine is in RED color - and in Israel they sell only the Silver (got mine from a store that got it from Malaysa).
did anyone experienced any trouble with HTC technical support?
Thank you.
liav12 said:
Hi
yesterday i sent my htc M7 for a repair after the motherboard died or something like that.
the phone just stopped working , will not turn on or charge with no reason, 2 months old, bought it in January and few days ago stopped working at all.
so the guys at the lab told me it needed a new board - which mean they will need to totally open it.
the main question is - do you think the phone will return a fully and scratchless?
i kept mine totally clean from scratches or dents - i even took pictures of it before sending it.
from what i know its almost impossible to fix it without ruining something els..thats what im afraid of.
mine is in RED color - and in Israel they sell only the Silver (got mine from a store that got it from Malaysa).
did anyone experienced any trouble with HTC technical support?
Thank you.
Click to expand...
Click to collapse
My red One went for a camera repair. They sent it in a better condition than what I sent it in
They had polished it, etc.
No, they're experts in this. The phone ideally wont be damaged by HTC Service Centre
dont worry man , my red htc one went in repair too, motherboard died too, flashing summat wrong lol, they gave it back in top condition , not one scratch man , best of luk
They have a special machine that opens these phones without damaging it. Apparently. Personally, I believe that they just send you a new phone because mine came back with a different IMEI number for a problem that had nothing to do with the motherboard.
liav12 said:
Hi
yesterday i sent my htc M7 for a repair after the motherboard died or something like that.
the phone just stopped working , will not turn on or charge with no reason, 2 months old, bought it in January and few days ago stopped working at all.
so the guys at the lab told me it needed a new board - which mean they will need to totally open it.
the main question is - do you think the phone will return a fully and scratchless?
i kept mine totally clean from scratches or dents - i even took pictures of it before sending it.
from what i know its almost impossible to fix it without ruining something els..thats what im afraid of.
mine is in RED color - and in Israel they sell only the Silver (got mine from a store that got it from Malaysa).
did anyone experienced any trouble with HTC technical support?
Thank you.
Click to expand...
Click to collapse
Like the guy above me said, they have a tool to open it. Plus it's HTC, not the repair shop down the street. I would trust that they take the utmost care in fixing your product. Any company is supposed to do that. They made the phone, they can disassemble it with ease. You're worried because you saw these stupid people who try to disassemble their phones in ridiculous ways. They have a tool, dint worry
Thank you guys for the fast replies.
i've never had a situation when i needed the repair service before, but there is always a first time.
i'll post back when ill get the phone, hope it will be as good as new
Well, this is my first thread, if i got this in the wrong section, im really really sorry!
Like the title says, my display isnt working like it should, i can use the touch (even play music and stuff) but i cant see anything, do i need to buy a new display? If so, i searched for it and its selling like one piece, display and touch, and i dont know if im going to get scammed with the "repair" in a local store and just re-connect the display or something like that, i wanna know before i take the xperia to that place, a quick help guys! :good: :silly:
And again, im really sorry if i screwed this forum with a misplaced thread
(It got wet, then i just left it in the car with a ziploc filled with rice for a week, and powered it on, everything works but the display the soul of the xperia :/ )
Thanks for reading!
http://forum.xda-developers.com/showthread.php?t=2776003
I had the same problem too bro, but let me tell you taht your display is fine don´t spend your money buying a new one, i tried mine with another cellphone i bought just like mine and the display was good then i send it to repair and the guy told me that one of the five cristals of que mother board that gives the video signal was burned and that´s easy to fix but the problem is to find the spare, it´s a very tiny piece and the only solution i see is to find a damaged tx and take that cristal to repair mine, while that happens i´m using the one i bought is just the same and newer but i would like to repair the other one to sell it and recover some money you know.
daniel090588 said:
http://forum.xda-developers.com/showthread.php?t=2776003
I had the same problem too bro, but let me tell you taht your display is fine don´t spend your money buying a new one, i tried mine with another cellphone i bought just like mine and the display was good then i send it to repair and the guy told me that one of the five cristals of que mother board that gives the video signal was burned and that´s easy to fix but the problem is to find the spare, it´s a very tiny piece and the only solution i see is to find a damaged tx and take that cristal to repair mine, while that happens i´m using the one i bought is just the same and newer but i would like to repair the other one to sell it and recover some money you know.
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Click to collapse
So its a little piece from the motherboard?! ): i was thinking that only a display-related stuff, not a tiny cristal from the motherboard ): that means everythibg in my Xperia v is going to get lost? ): the store told me that the fix of a new display is $600 in my country, (like 45-50 usd) but i wanna open it by myself and rebuild it from scratch, the thing is that i dont know how and i dont have the tiny screwdrivers xD
So, your advice? Remember, its a xperia v (lt25i)
AlfreedoS said:
So its a little piece from the motherboard?! ): i was thinking that only a display-related stuff, not a tiny cristal from the motherboard ): that means everythibg in my Xperia v is going to get lost? ): the store told me that the fix of a new display is $600 in my country, (like 45-50 usd) but i wanna open it by myself and rebuild it from scratch, the thing is that i dont know how and i dont have the tiny screwdrivers xD
So, your advice? Remember, its a xperia v (lt25i)
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Click to collapse
Well you didn´t say that it was a v, but i guess that is the same problem but is wear cause v is water resistant unlike my tx, my advice y that you try out the display on another cellphone in my case the display wasn´t damaged so don´tspend your money without knowing well what´s wrong
Xda members, please help! share your experience if you had a similar or the same problem with your xperia v, i wanna fix it, im using a crappy phone while the other one is in a necessary vacation :crying:
Help a bro, and a bro will help you too :good: :laugh:
Hi there,
There are already threads about the "not-100%-water-proofness" of our wonderful z3c. Those are mostly about how disappointed peeps are, but what I would like to know is if the phone got replaced or not. Unfortunately, some weeks ago, even after doing the pressure test, my beloved Z3c died short after taking 2 photos in the pool.
I have two simple questions:
1. In case you have sent in the phone due to water-damage, has it been replaced by Sony?
2. In which country/area do you live (just to see if Sony's policy changes depending on geography)
Thanks!
I got a new one, i put my phone into a pool and i was taking pictures and suddenly it turned off so i put my phone into rice for 3 weeks untill Sony give me a response about... then i had to send my phone to the Sony Factory near my city and less than a week i got a new one I'm from Acapulco, Mexico
rokrd1579 said:
... i put my phone into a pool ... I'm from Acapulco, Mexico
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Click to collapse
You haven't been cliff diving, have you?
November 2014, my phone drown within 20 minutes when I used it for a movie and pictures in a 1,5meter pool (just like the commercial).
When I got back home after my holiday, I contacted Sony and the seller (T-Mobile). After 3 weeks I received a brand new phone with a new invoice and warranty.
Sony solved it completely for me.
(I'm from The Netherlands)
All I got back from Sony in Sweden was: your phone is water damaged, we can't repair it and therefore can't do anything. :crying:
I was taking photos in swimming pool for 10s, went out, dried the phone with a towel. After 5min I had a brick with water on camera.
Sony Portugal replaced it with a new one.
damn.. it seems that all around the globe they replace the phone. I'll keep you posted guys, I loved my z3c, and really don't want to have to buy a new one because of those flaps.
To answer your questions...
1) yes
2)I'm from Malaysia
I have already posted a warning regarding this issue a couple of weeks back in the forums. It is sad to see another person who has encountered the same problem here. The Z3C is great, its just a shame that the waterproofness is not as advertised in the long run. Hope you can get your replacement :good:
yes
Netherlands
i wasn't get new replacement phone but I got new mainboard for my damaged phone
Hi, where did you send your phone in malaysia? mine just happened, just taking a couple photo under the water in pool then suddenly turn off by itself. hope mine also can get a new one.
Replaced a water damaged D5833 in Singapore 15th Jul 2015. Went to Sony Service Centre. From the letter i recevieved this 1 to 1 exchange is limited to ONE time only.
okij said:
You haven't been cliff diving, have you?
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Click to collapse
No, I just took some pictures to try it but, it was a bad idea :c the good new is that i have a new phone