So i ordered a Nexus 5 on the 20th of January. Google promptly shipped it out. I was supposed to receive it on the 24th of January, the tracker showed Out for delivery by today (Coming out of Concord, ON). I waited all day at home, no package. I called UPS to find out whats going on, the rep informed me that the package will be delivered on Monday January 27th, I would receive an "assurance" call on January 27 from UPS to assure me that my package will be delivered that day, I did not get that assurance call. On Monday, the tracker showed the same thing Out for delivery (Coming out of Concord, ON), the entire day passes, and still no package.
If UPS had lost my package they should inform me, they have all my information on hand, but they never bothered to do so. OK, so I call UPS and explain the situation to the customer service rep, who informs that they don't know where my package is, last known location was Concord ON on January 24th and to get my shipper to open a lost package investigation with UPS.
At this point, I called Google to inform them of the situation who proceeded with opening an "investigation" with UPS to figure out where my package is. I was given 2 options from Google
(1) one is to open an investigation to figure out where my Nexus 5
(2) cancel my order and re-order with Google (which I can't do because the Nexus 5 16GB model is out of stock on their website)
http://postimg.org/image/u1w55itzv/
tl;dr : UPS lost/stole my Nexus 5. The last known location is Concord, ON. They do not know where my package is beyond that.
While that does suck, Google has SUPERB customer service and you have nothing to worry about; except a slightly longer wait than you might have desired. UPS also is usually really good, so if a theft/loss did occur on their part, I'm sure they'll take care of you as well.
I know how you feel. Ordered mines on the 18th and it finally came in yesterday, box was ripped up, phone gone. stupid ups. The best of luck to you!
Sent from my iPhone using Tapatalk
Oathkeeper1212 said:
I know how you feel. Ordered mines on the 18th and it finally came in yesterday, box was ripped up, phone gone. stupid ups. The best of luck to you!
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Did you contact UPS/Google?
Melamunna said:
Did you contact UPS/Google?
Click to expand...
Click to collapse
Yes I did. Just have to wait for them to investigate and I'll reorder.
Sent from my iPhone using Tapatalk
http://forum.xda-developers.com/showthread.php?t=2512472
I ordered my 32gb last night and got it today... (next day shipping) Sorry for your bad luck!
Sent from my Nexus 5 using XDA Premium 4 mobile app
Request google to not use ups next time
Sent from my Nexus 5
dicecuber said:
Request google to not use ups next time
Sent from my Nexus 5
Click to expand...
Click to collapse
Been there done that on Nexus 4...no can do. The stockpile is in UPS Wotldport Louisville: http://en.m.wikipedia.org/wiki/Worldport_(UPS_air_hub)
Sent from my Nexus 5 using Tapatalk
daudster said:
So i ordered a Nexus 5 on the 20th of January. Google promptly shipped it out. I was supposed to receive it on the 24th of January, the tracker showed Out for delivery by today (Coming out of Concord, ON). I waited all day at home, no package. I called UPS to find out whats going on, the rep informed me that the package will be delivered on Monday January 27th, I would receive an "assurance" call on January 27 from UPS to assure me that my package will be delivered that day, I did not get that assurance call. On Monday, the tracker showed the same thing Out for delivery (Coming out of Concord, ON), the entire day passes, and still no package.
If UPS had lost my package they should inform me, they have all my information on hand, but they never bothered to do so. OK, so I call UPS and explain the situation to the customer service rep, who informs that they don't know where my package is, last known location was Concord ON on January 24th and to get my shipper to open a lost package investigation with UPS.
At this point, I called Google to inform them of the situation who proceeded with opening an "investigation" with UPS to figure out where my package is. I was given 2 options from Google
(1) one is to open an investigation to figure out where my Nexus 5
(2) cancel my order and re-order with Google (which I can't do because the Nexus 5 16GB model is out of stock on their website)
http://postimg.org/image/u1w55itzv/
tl;dr : UPS lost/stole my Nexus 5. The last known location is Concord, ON. They do not know where my package is beyond that.
Click to expand...
Click to collapse
... I'm in exactly, and I mean exactly the same boat. My Nexus was supposed to be delivered on the 28th. It made it to Concord Ontario no problem then sat there.
The tracking said it was on the truck and would be delivered today, the 29th. That was in the morning. It's now after 9pm and tracking still says the same... I'm worried now.
1LifeInAnalog on Twitter
Had this happen with USPS many times with ordering stuff online. The tracking will say "delivered" however was not in my mailbox. I eventually get my package however one time I bought g2x from eBay gave em my old shipping address by mistake. As my old address was default by paypal. Called USPS and they said they personally held my package. And that it was being sent to out to me. Well that never happened and in hindsite glad I didn't get that phone as it turns out that was a POS phone lol. Still sucked to pay $150 and nothing usps or eBay/paypal could do for me except say sorry. Of course the seller didn't insure my package
Justice for Kelly Thomas RIP
LifeInAnalog said:
... I'm in exactly, and I mean exactly the same boat. My Nexus was supposed to be delivered on the 28th. It made it to Concord Ontario no problem then sat there.
The tracking said it was on the truck and would be delivered today, the 29th. That was in the morning. It's now after 9pm and tracking still says the same... I'm worried now.
1LifeInAnalog on Twitter
Click to expand...
Click to collapse
That is really crappy man, sorry to say so, but chances are your phone is also missing. Give UPS a call to confirm, don't leave it to chance. The tracker keeps saying the package will be delivered today, until you report it missing.
To make the best of a crappy situation Google customer service is pretty good. If UPS says missing, launch an investigation with Google. They will refund your order if you choose to go that route.
I'm still waiting on an answer from Google to see what they found from their investigation.
daudster said:
That is really crappy man, sorry to say so, but chances are your phone is also missing. Give UPS a call to confirm, don't leave it to chance. The tracker keeps saying the package will be delivered today, until you report it missing.
To make the best of a crappy situation Google customer service is pretty good. If UPS says missing, launch an investigation with Google. They will refund your order if you choose to go that route.
I'm still waiting on an answer from Google to see what they found from their investigation.
Click to expand...
Click to collapse
... Ok, so phoning UPS is definitely the first step right? Even though they won't do anything, they need to confirm that it's missing. Only after its confirmed missing, phone Google.
Will start the process in the morning I guess. Sheesh... What a let down.
1LifeInAnalog on Twitter
Yes. Call ups to confirm missing/stolen phone. Then call Google and launch a missing phone investigation.
Sent from my Nexus 4 using Tapatalk
Sorry that happened to you.
I Could not wait for my Nexus so I went to T-Mobile and paid a bit extra but got mine that day.
Sent from my Nexus 5 using Tapatalk 2
The exact same thing happen with me and my wife's dooney and Burke purse...I think UPS stole it too ... the tracking said out on delivery for like 5 days
Sent from my Nexus 5 using xda app-developers app
Stealing phones is pretty stupid thing to do since Google can easily block stolen phones from network use
Sent from my Nexus 4 using Tapatalk
md1008 said:
Had this happen with USPS many times with ordering stuff online. The tracking will say "delivered" however was not in my mailbox. I eventually get my package however one time I bought g2x from eBay gave em my old shipping address by mistake. As my old address was default by paypal. Called USPS and they said they personally held my package. And that it was being sent to out to me. Well that never happened and in hindsite glad I didn't get that phone as it turns out that was a POS phone lol. Still sucked to pay $150 and nothing usps or eBay/paypal could do for me except say sorry. Of course the seller didn't insure my package
Justice for Kelly Thomas RIP
Click to expand...
Click to collapse
Isn't the fault on your part as well?
Sent from my Nexus 5
Solutions have been given
Contact UPS, then contact Google. Google should have insured the package for its worth
Good luck
Thread closed
Related
Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2
Nice! Wish they would fulfill my order before sending you a second one though... no offense.
I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.
6pm tonight will be 48 hrs since I contacted them, I don't have high hopes of getting a proper 2nd email.
I called them on Tues about the lifted screen and I got an email from them earlier today about getting a replacement. It seems that I will have to order a new unit (my card will be AUTH but not charged) and then the replacement in. They need to get the device within 21 days so that my card doesn't get charged. I've already placed the order through a special URL and now just waiting to see when they will ship.
akarol said:
I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.
Click to expand...
Click to collapse
Oh, I completely understand. Mostly just poking fun anyway
I ordered early but changed it from 8 to 16gb on the 12th, so I have another week to go. They wouldnt honor my original order date despite giving them more money.
I'm too busy looking for a job anyway. Seems veterans aren't as quickly hired as I had previously thought.
I waited 48 still no reply. I tried to call they tel have to wait for escalation team.
---------- Post added at 06:39 PM ---------- Previous post was at 06:38 PM ----------
Has any else on here been contacted by asus. I guy emailed me said seen a post on here on my tab and wanted some pics. Happen to any1 else.
akarol said:
Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium
I was wondering if my 16GB version suffered from low volume levels. I'm still on the fence about it. That would be the only possible defect my device has.
Koshuu said:
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.
called yesterday received email from rep yesterday saying it will be escalated to a specialist still waiting hope this ain't BS
Sent from my SGH-T999 using xda app-developers app
I haven't gotten a response either and i contacted them yesterday morning.
Sent from my Galaxy Nexus using Tapatalk 2
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2
Shaquiel Harris said:
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
My issue is that there are many other online vendors that handle things fine... mainly Amazon.com. How google is handling this issue is terrible. "oh man, phones are getting flooded, TAKE DOWN THE SUPPORT NUMBER FROM OUR WEBSITE"
I have said this in other threads.... This is the last time I ever buy a device straight from google. Hardware issues can't be their fault 100%, stuff happens... It's how they are handling the problems that is frustrating.
rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing with Office depot. You basically buy another one then you send the old one back then they refund. Dumbest thing ever.
Sent from my Galaxy Nexus using Tapatalk 2
Called this morning, got the initial email shortly after, and now await further instruction.
Sent from my Nexus 7 using Tapatalk 2
rocchioo said:
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
This is what they told me that would happen. I'm still waiting for the RMA email but at least they are sending them out.
Bad news if you're technically buying a new one at zero price. Here in the UK, they've said that pre orders from June 30th are shipping next week, so I'm looking at a week Monday shipment at the earliest. Over a month since the initial order!
On a related note, just how low is this "low speaker volume" problem? I'd say mine isn't the loudest tablet ever, and now I'm wondering if it's possible to get one with louder volume. I have a tiny bit of screen separation and was going to keep mine (everything else is fine, and my screen's just the tiniest bit higher on the left than the right). However, if the volume is lower than it should be...
Also, anybody notice headphone volume also isn't very loud? Just loud enough to be acceptable, but not loud enough to be too loud. I'm used to devices starting to get too loud at about 75%.
akarol said:
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.
Click to expand...
Click to collapse
I did receive all the emails in regards to the exchange, I'm just waiting on any sort of shipping notice. The only thing that bothers me is I checked my card and I have 3 pending charges from the play store in the amount of the tablet. Not just one, I know I won't be charged if I return the defective unit in 21 days but why 3 charges?
Sent from my Galaxy Nexus using xda premium
So my nexus 7 has a little bit of screen lift and also the screen flickering issue, so I think I may need to replace it. I bought it from Gamestop on July 17. Has anybody had any experience returning their Nexus 7 to Gamestop? How should I go about getting an exchange?
I bought from GS but no problem that I noticed thus far
Sent from my Nexus 7 using xda app-developers app
Call them and they will get you one top priority. Google would do a mail exchange if you wish but gs will take care of you.
Sent from my Nexus 7 using xda app-developers app
Yea definitely let them know. I let them know Wednesday in the morning and by Thursday morning google had already shipped them my new unit! a lot quicker than i thought it would take.
Thanks for the responses. So the way to go is to call GS?
Also, I have an XOSkin screen protector on it. I bought it from them based off the excellent customer service reviews they had, so is there any way I can get a new one from them? If I need to, I guess I can always pull it off and reapply?
AlphaNoble said:
Thanks for the responses. So the way to go is to call GS?
Also, I have an XOSkin screen protector on it. I bought it from them based off the excellent customer service reviews they had, so is there any way I can get a new one from them? If I need to, I guess I can always pull it off and reapply?
Click to expand...
Click to collapse
Seeing as most gamestops don't have an exchange stock. You either have the manager at your local GameStop handle it. He speaks to his superiors and try to get an exchange sent out.
OR you call GameStop 1800 number and in my case they told ,e the district manager will call me in a few days to discuss options including getting a new tablet shipped from another GameStop in order to be able to conduct my exchange.
In both cases they were very clear in telling me that even if the 30 day exchange period passes they would still honor my exchange since there is no immediate stock available.
Hopefully the next wave of shipments hits in august. I remember my original receipt have a date of august 7.
Sent from my Nexus 7 using Tapatalk 2
lazaro17 said:
Seeing as most gamestops don't have an exchange stock. You either have the manager at your local GameStop handle it. He speaks to his superiors and try to get an exchange sent out.
OR you call GameStop 1800 number and in my case they told ,e the district manager will call me in a few days to discuss options including getting a new tablet shipped from another GameStop in order to be able to conduct my exchange.
In both cases they were very clear in telling me that even if the 30 day exchange period passes they would still honor my exchange since there is no immediate stock available.
Hopefully the next wave of shipments hits in august. I remember my original receipt have a date of august 7.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Honestly my biggest concern is that I am a student and I am leaving to go back to school in a couple of weeks and I want to get that done before I move.
The store I purchased my Nexus 7 from told me no later than August 7. So my guess is that round 2 is coming on or before AUG 7.
I went to my gamestop 7 days after I bought it, on launch day, told them my issue and the guy first called around to other stores to see if they had any and when that failed he said he would "email the supplier and get one for me". That was Friday the 20th and on Wednesday afternoon he called and said that my replacement came in, so it took 5 days of which only 3 were "business days". Alot of people complain about Gamestop but I've had nothing but good experiences with them.
So I contacted my gamestop and they told me august 7.
I called google play customer service and they told me to call Asus or Gamestop.
I called asus and they told me that they would not replace the tablet, only fix it.
Anybody else know how I can get a replacement tablet ASAP?
AlphaNoble said:
So I contacted my gamestop and they told me august 7.
I called google play customer service and they told me to call Asus or Gamestop.
I called asus and they told me that they would not replace the tablet, only fix it.
Anybody else know how I can get a replacement tablet ASAP?
Click to expand...
Click to collapse
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck
jaymesbry said:
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck
Click to expand...
Click to collapse
I just called the 800 number for gamestop a few days ago and got a call personally from the district manager today. She told me that they had none in stock in the area but for the next wave they'll be able to swap it for me which would be about august 12. She got my number down and will contact me as soon as either a) preorder isn't picked up or b) the next wave hits with extras for walk ins.
Either way going past the 30 day period will have no effect on your exchange policy wince they have no stock.
Btw the district manager herself has one on reserve and hasn't been able to get one yet.
Sent from my Nexus 7 using Tapatalk 2
jaymesbry said:
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck
Click to expand...
Click to collapse
I did walk into the store. Basically the guy told me that they have nothing in stock, and won't have any until August 7, so currently there is nothing to exchange it with. I'll have to go again and ask about an RMA to google.
lazaro17 said:
I just called the 800 number for gamestop a few days ago and got a call personally from the district manager today. She told me that they had none in stock in the area but for the next wave they'll be able to swap it for me which would be about august 12. She got my number down and will contact me as soon as either a) preorder isn't picked up or b) the next wave hits with extras for walk ins.
Either way going past the 30 day period will have no effect on your exchange policy wince they have no stock.
Btw the district manager herself has one on reserve and hasn't been able to get one yet.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I tried calling the 800 number first, and the guy asked me if I had been to a store yet, and I said no, and so then he told me that I he couldn't do anything from there and advised me to go to the store. I'll try the 800 number again. The guy I spoke with didn't exactly sound like the brightest guy in the world...
AlphaNoble said:
I tried calling the 800 number first, and the guy asked me if I had been to a store yet, and I said no, and so then he told me that I he couldn't do anything from there and advised me to go to the store. I'll try the 800 number again. The guy I spoke with didn't exactly sound like the brightest guy in the world...
Click to expand...
Click to collapse
Yea first time I called he mentioned I should call other gamestops in the area and if I still couldn't find one to call back to discuss options. I think next time you call you should mention that you have already checked local gamestops and they are all out of stock. Also mention that you are worried about the 30 day exchange period expiring.
Sent from my Nexus 7 using Tapatalk 2
lazaro17 said:
Yea first time I called he mentioned I should call other gamestops in the area and if I still couldn't find one to call back to discuss options. I think next time you call you should mention that you have already checked local gamestops and they are all out of stock. Also mention that you are worried about the 30 day exchange period expiring.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I did exactly what you said. There were none available in the area. I spoke to a customer service manager and he said he was going to forward my info to a district manager.
I am pretty mad at GS's customer service at this point. They clearly do not know how to handle exchanges and have pretty terrible service. I was on the phone for an hour (not exaggerating) and was speaking to a person for probably only 20 min. The rest was on hold.
Anybody have any other tips/ideas for getting this exchanged fast? The district manager is supposed to call me by Wednesday, but I already know that it is going to be a mess since I will be at work, and I won't have access to my phone.
AlphaNoble said:
I did exactly what you said. There were none available in the area. I spoke to a customer service manager and he said he was going to forward my info to a district manager.
I am pretty mad at GS's customer service at this point. They clearly do not know how to handle exchanges and have pretty terrible service. I was on the phone for an hour (not exaggerating) and was speaking to a person for probably only 20 min. The rest was on hold.
Anybody have any other tips/ideas for getting this exchanged fast? The district manager is supposed to call me by Wednesday, but I already know that it is going to be a mess since I will be at work, and I won't have access to my phone.
Click to expand...
Click to collapse
Their customer service has been great with me. Odd that you've had a bad experience. The issue at hand is that they don't have any in stock to exchange until the next wave. I was given the option of flat out returning it if I didn't want to wait but I don't mind sticking with GameStop especially how helpful they've been with me. If you are unhappy and truly want a new nexus 7 quickly I would suggest returning it and getting your money back then proceed to buy it elsewhere perhaps.
Sent from my Nexus 7 using Tapatalk 2
Well you can't blame them for it being a hot item and not having stock to swap it with. Just get your money back and order from the play store. Its what I did with Staples... Ordered Tuesday and delivered Thursday.
Staples do have 8gb in stock though.
Sent from my Nexus 7 using xda premium
lazaro17 said:
Their customer service has been great with me. Odd that you've had a bad experience. The issue at hand is that they don't have any in stock to exchange until the next wave. I was given the option of flat out returning it if I didn't want to wait but I don't mind sticking with GameStop especially how helpful they've been with me. If you are unhappy and truly want a new nexus 7 quickly I would suggest returning it and getting your money back then proceed to buy it elsewhere perhaps.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
player911 said:
Well you can't blame them for it being a hot item and not having stock to swap it with. Just get your money back and order from the play store. Its what I did with Staples... Ordered Tuesday and delivered Thursday.
Staples do have 8gb in stock though.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I tried that, and the customer service rep quoted their return policy for tablets: No returns/refunds, exchanges only. I am just hoping when I get to speak with the district manager things go better.
If anyone is curious, or in the same situation as I am, just get in touch with the district manager ASAP. The customer service people on the 800 number from gamestop is worthless. The DM fixed everything.
AlphaNoble said:
If anyone is curious, or in the same situation as I am, just get in touch with the district manager ASAP. The customer service people on the 800 number from gamestop is worthless. The DM fixed everything.
Click to expand...
Click to collapse
What did DM say? My DM was very nice but I'm still waiting on more stock for my exchange.
Sent from my Nexus 7 using Tapatalk 2
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
ChrisH87 said:
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
Click to expand...
Click to collapse
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
dpjohnston said:
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
Click to expand...
Click to collapse
Not great is it? Mine's been with them for 10 days now (weekend included) and I'd expect to have at least received an acknowledgment e-mail to say they'd received for the parcel.
Chris
Mine has also been back with Google for over a week and no word. If my phone call to them is in event full I will just file a claim with my bank.
Sent from my Nexus 7 using Tapatalk 2
Yes I too am having problems getting a refund they have had mine back for a week this can't be write they better get my money back soon or gonna speak to my bank.
Just phoned Google... They will not consider even looking at my case until the 8th August passes. Considering they received it back on the 19th July, I'd call it appalling service.
At least Amazon and the like acknowledge receipt of a returned parcel - Google's complete lack of communication has ruined the customer experience. I'll never order anything direct from them again.
Sent from my GT-I9300 using Tapatalk 2
Same here terrible service.
What did you order from them?
Sent from my ADR6425LVW using xda app-developers app
16gb google nexus 7.
Same situation here. I might just log a request with the credit card company anyway, force them to act.
I only actually got charged 4 days after my delivery refusal had returned to the depot somewhere in leicester (this was a separate charge to the other three or four pending charges that had fallen off my credit card) . I spoke to someone last Friday who said it would be sorted ASAP, he said it was the first time he had seen this happen, but nothing done since.
I got one from GameStop on the first day they were available. Google received my pre-order back on the 19th. I called Google & they said it could take up to 14 days to process the returned order & issue a refund. Still waiting...
Sent from my Nexus 7 using xda premium
That's what I was told 14days but somehow I don't think it will happen.
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
cornelious2 said:
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
Click to expand...
Click to collapse
Pretty sure that's illegal here. Where did you find it? Want to see if they are trying to say that for the UK too!
Sent from my Nexus 7 using xda premium
Mine was recalled before delivery, after 5 phoncalls to Google asking about what happened I was told that it was recalled over quality issues, I was told that it was a blessing is disguise, money went out to Google on the 18th and still waiting for a refund, tomorrow I am calling my bank to have the charge reversed, I am disgusted at Google service, I will never buy from them again.
Once I get my money back i am buying Asus transformer.
Sent from my GT-N7000 using xda premium
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
I am in the US and I refused the delivery about a week ago. I had ordered a case with it and still haven't gotten the case. Back before I had refused the shipment I had sent an email about being able to keep the case and just send the Nexus 7 back. But then I found a different case and decided I would just refused it all. Well then they split the order and the case is in limbo somewhere I guess. Anyway, I got an email a coupel of days ago with RMA instructions for the Nexus 7. It was in response to my question about opening the package and taking out the case. So I sent them back the tracking numbers what showed the refused delivery and acceptance back at the shipping origin. I also asked if they could just not send the case that is still pending and just issue me my refund. I haven't heard back.
It was easy to refuse delivery, I have the free MyUPS service. When I got the package shipment notification from UPS I went in and had them hold it at the location. Since I probably wouldn't be home when it was delivered I would have had to drive it there anyway. There wasn't any option to refuse. It seemed the day before or maybe it was the day it was it the location I looked at the delivery options and there was a "Refuse" option. I chose that and they sent it back. Didn't have to drive out of my way to the UPS location or anything. I plan on doing the same if they ever send me the case.
xenon1024 said:
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
Click to expand...
Click to collapse
But it's not a cancelled order. You rejected their shipment. They can take as long as they please to "process it"
And for those of you thinking of filing with your credit card company or bank: good luck. Banks and credit card companies are notorious for providing extremely slow assistance for disputed claims. They will likely go to the retailer and give them like 60 days or something insane like that to respond before they do anything.
contact number for Google (UK)?
Sounds like I am just one of many who is experience a total lack of service or concern from Google?
TNT didn't manage to show up when I was home and wasn't allowed to deliver to the neighbour (although the package my misses got from TNT the same day was dropped off just fine); TNT failed to bring out the package when I arranged for redelivery (5 days after the initial drop-off) and only other option would have been a Saturday delivery, which turned out to be a no-go due to the Olympics (yes, I am located smack in the middle of London .. "yay").
Had no option but refuse delivery and have so far heard NOTHING!
Over the course of the last week I have used the google wallet email form 5 times and not received ANY response; I have tried the phone number on top of the page twice and gotten a fax/modem (+353 (1) 436 1001).
I am at this moment beyond pissed!
ANYONE have a valid (UK) number to contact these people?
I would have expected A LOT better service from a company like Google, but when (if?) I ever get my £209 back, I guess they've thoroughly proven to me that I'll be better off with an iPad - by the time the 7" iPad will be on the market anyway.
Oh well *sigh*
As I know there are many of us out there with defective handsets I thought I should pass this on. I originally received my nexus 4 on 11/29 (defective of course), I called the next day to order a warranty replacement and was told the process and that the estimated ship date was less than one week. This was actually stated on my receipt as well. After receiving no information by 12/7 I called to check on my exchanges status only to be told an error was made on my exchange request but they corrected it and it would ship at the latest by Tuesday, 12/11.
Soooo, I call today since still no word and I was told a specialist would research my order and update me directly within 48 hours. Now the clincher, this is what the specialist sent me:
"Hi again D____ ,
I've received a response from the specialist. Due to high demand, replacements for the Nexus 4 are being delayed in shipping out. The current estimate is that they will ship in 3-5 weeks.*I'm sincerely sorry for the inconvenience."
So, how do you like them apples?
Sent from my Nexus 4 using xda premium
Google you SOB. I'm going back to the GNex...damn you LG
Sent from my Nexus 4 using xda app-developers app
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Yeah that'd really unlucky i got my RMA 3 days after I called. But at least u can hold onto the original till the replacement ships
Sent from my Nexus 4 using xda app-developers app
thekooliest said:
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Click to expand...
Click to collapse
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
n82k said:
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
Click to expand...
Click to collapse
no, they will not do that. once ups gets it, google is informed.
OP if you check your nexus 4 status it'll say preorder. I got the same issue as you. Still waiting on Google to ship. I called them up asking about the the 21 days to return the defective unit if I don't receive my replacement in time. They said I'll still be charged even if they can't send it out in time. Her name isf Emily ( or Emilia ).
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
deviusdragger said:
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
I called Monday about starting an RMA, was told by the CSR (Katie) that I would receive an email about it. I thought it was strange she didn't ask me to do a survey, and she was pretty much uninterested the entire call. I gave it till today, then decided to phone back in and see if I had indeed been started with an RMA. Shocker, I had not. Morgan, who was quite helpful, started up the RMA right away. I got my email and the cart to order the RMA, etc. If Google thinks they're holding a $349 authorization charge on my card for 3-5 weeks, they're ****ing high.
Let us know if you get any updated info.
NYCguy2020 said:
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
Click to expand...
Click to collapse
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
uberNoobZA said:
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
Click to expand...
Click to collapse
Indeed! Keep in mind too that the warranty is only for the original buyer and not transferable.
Sent from my Nexus 4 using Tapatalk 2
I ordered an RMA replacement yesterday, just got my shipping confirmation and tracking number today.
Does anyone know if this will be stuck at the same yellow screen for another week, just like usual? Or does it actually ship?
If you're lucky it gets updated the same day, as I've seen. If you're unlucky you may get it tomorrow, or get lost in the abyss. Here's to hoping for you.
efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
Click to collapse
Closed
So a month ago I ordered a nexus 4 8gb. The next day my friend decided he wanted to sell he's nexus 4 8gb. He said he will sell it to me for 300$ instead of 372$ from the play store. Of course I bought it. I wanted to cancel my order so went on my Google wallet account to cancel it. Surprise it doesn't work. Take note that the phone hasn't shipped yet. I call them and I explain to them that I will like to cancel my order. The lady tells me that my order has been processed and she can't cancel. She than tells me I have to wait until it comes and wen
UPS arrives at my door to return it to the sender. I asked if this was a joke. I never in my life heard of that. If an item hasn't shipped yet isn't it easier to stop it before it leaves ? I didn't make a big story and did what she said. I was charged the 372$. Tracked with UPS and when it was near my house, called UPS and said that I refuse the order and that they may send it back to the sender. Perfect they sent it back. And it arrived back to them the Friday, *02/15/2013 at*9:30. I emailed them to know when they will refund me.
They said : If your package is unopened, Google will issue a refund to the card originally charged within 2 weeks.
I'm OK with that no problem.
2 weeks pass. I call them starting to get annoyed.
Now they changed the 2 weeks to 14 businesses days :banghead:
But in the first email they sent they clearly said 2 weeks if package was unopened.
"Thank you for contacting Google Play Hardware Support.
I understand your concern and frustration with the refund for the returned Nexus 4 device.
If your package is unopened, Google will issue a refund to the card originally charged for the order within 2 weeks.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned."
I remind you that my nexus 4 didn't even make it to my door. Emailed them and got the same message pasted again. Called them and wanted to talk to a supervisor. They said that 14 working days is their policies blabla and that they can't do anything for me.
I was really annoyed and decided to wait the 14 work days. Which was last Friday. I was supposed to get my refund, or at least it should appear on my Google wallet account, but again nothing.
Emailed them back and this is what they sent me back :
Hello,
Thank you for contacting Google. I've forwarded your case to a specialist to check on the status of your return. I do apologize for all of the hassle and I would definitely be frustrated were I in this situation, but rest assured I am going to do all I can to resolve the situation quickly for you.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
My regards,
Erin*
Google Play Support.
10 minutes later I got a new email :
Hello,
If your package is unopened, Google will issue a refund to the card originally charged for the order within 3-5*Business.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned.
If your refund has already been processed by Google, it may take a few business days for your account to reflect this. Please contact your bank directly if you would like additional details on receiving the funds from a processed refund.
You can always check to see if a refund has been processed by visiting https://wallet.google.com/
My regards,
Erin*
Google Play Support.
I think I am about to explode. Google customer is the worst customer service I ever had.
Now my question is: what to do next ?
Never buying a device from the Google store, NEVER.
/rant
Sent from my Nexus 4 using Tapatalk 2
Superpopsss said:
So a month ago I ordered a nexus 4 8gb. The next day my friend decided he wanted to sell he's nexus 4 8gb. He said he will sell it to me for 300$ instead of 372$ from the play store. Of course I bought it. I wanted to cancel my order so went on my Google wallet account to cancel it. Surprise it doesn't work. Take note that the phone hasn't shipped yet. I call them and I explain to them that I will like to cancel my order. The lady tells me that my order has been processed and she can't cancel. She than tells me I have to wait until it comes and wen
UPS arrives at my door to return it to the sender. I asked if this was a joke. I never in my life heard of that. If an item hasn't shipped yet isn't it easier to stop it before it leaves ? I didn't make a big story and did what she said. I was charged the 372$. Tracked with UPS and when it was near my house, called UPS and said that I refuse the order and that they may send it back to the sender. Perfect they sent it back. And it arrived back to them the Friday, *02/15/2013 at*9:30. I emailed them to know when they will refund me.
They said : If your package is unopened, Google will issue a refund to the card originally charged within 2 weeks.
I'm OK with that no problem.
2 weeks pass. I call them starting to get annoyed.
Now they changed the 2 weeks to 14 businesses days :banghead:
But in the first email they sent they clearly said 2 weeks if package was unopened.
"Thank you for contacting Google Play Hardware Support.
I understand your concern and frustration with the refund for the returned Nexus 4 device.
If your package is unopened, Google will issue a refund to the card originally charged for the order within 2 weeks.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned."
I remind you that my nexus 4 didn't even make it to my door. Emailed them and got the same message pasted again. Called them and wanted to talk to a supervisor. They said that 14 working days is their policies blabla and that they can't do anything for me.
I was really annoyed and decided to wait the 14 work days. Which was last Friday. I was supposed to get my refund, or at least it should appear on my Google wallet account, but again nothing.
Emailed them back and this is what they sent me back :
Hello,
Thank you for contacting Google. I've forwarded your case to a specialist to check on the status of your return. I do apologize for all of the hassle and I would definitely be frustrated were I in this situation, but rest assured I am going to do all I can to resolve the situation quickly for you.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
My regards,
Erin*
Google Play Support.
10 minutes later I got a new email :
Hello,
If your package is unopened, Google will issue a refund to the card originally charged for the order within 3-5*Business.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned.
If your refund has already been processed by Google, it may take a few business days for your account to reflect this. Please contact your bank directly if you would like additional details on receiving the funds from a processed refund.
You can always check to see if a refund has been processed by visiting https://wallet.google.com/
My regards,
Erin*
Google Play Support.
I think I am about to explode. Google customer is the worst customer service I ever had.
Now my question is: what to do next ?
Never buying a device from the Google store, NEVER.
/rant
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
First thing is that I always call when I need a customer service instead of sending e-mails. I think you can call them again, and ask why tyou still
haven't get the refund because it's already been 28 days. Call with friendly attitude will help you a lot although I know you are angry and
frustrated. If I'm a customer service support, and I have a customer angry at me for no reason ( since I'm not the one who will issue you a
refund...), I will probably mess up your order again, and make you even more frustrated....This is just my thought.
Good Luck.
I called 2 times and was very polite both times, but it still didn't help.
Sent from my Nexus 4 using Tapatalk 2
Superpopsss said:
I called 2 times and was very polite both times, but it still didn't help.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Then the ugly truth is that you still have to call them until you get your money back because "you want the money back". so you gotta do what you
gotta do....
Yeah, keep calling if you have to. I did the same thing on an RMA and got too busy at work to follow up, but never got my refund after a couple of months. By then I decided I wanted to try the device again, had to call a few times but I got it resolved. Not the same thing as getting a refund though.
IBTB
Sent from my Nexus 4 using xda premium
Hmmmm
Called them and they said they are having issues with their returns because they are using a new automated return service. It's been 26 working days and still not a single trace of a refund. I personally think it's a joke.
If any one has the same problems please let me know on G+: https://plus.google.com/113646711037636263033/posts
Sent from my Nexus 4 using Tapatalk 2
If they forewarded to a specialist, then it should be done soon....
I had to RMA my nexus 10 like 5 times so i had like 5 charges on my card for 399$, until it was forwarded to a "specialist" then they took all the charges off....
After my fifth RMA they just refunded my nexus 10... after having one since launch date...
So if you want a refund just keep doing RMA but don't order a new device? just kidding just kidding don't do it, it will not work
Ranting? IBL
In short, you bought something in error, and it's somebody else's fault.
#EPICFAIL
CrazyPeter said:
In short, you bought something in error, and it's somebody else's fault.
#EPICFAIL
Click to expand...
Click to collapse
yea dude you can't be complaining that much about it under your circumstances . . they're not going to steal your money .. if its the last $370 bucks you got be on them but besides that chillout we all know their whole online ordering/RMA/support is ****ty lol
icecicle said:
yea dude you can't be complaining that much about it under your circumstances . . they're not going to steal your money .. if its the last $370 bucks you got be on them but besides that chillout we all know their whole online ordering/RMA/support is ****ty lol
Click to expand...
Click to collapse
I dunno, so far so good with their support for me. I'm in the middle of an RMA for a Nexus 4 because it won't read any SIM cards (hmm perhaps jamming my old nano sized cut up non-sanded SIM into it half way to see if it would work out of curiosity was not a good idea) and I've had to call once, and send a few emails and they've been quick and polite so far.
I work in customer service too and unfortunately things can slip through the cracks. It's sad but when it happens it's very hard to get it back out. Usually when a rep finally is able to resolve your issue after a lot of BS, they'll provide some sort of credit or bonus to make you happy for having to put up with it, because it really isn't your fault. especially if you make it clear you've been very frustrated and inconvenienced. In this case, their response of "we're switching to a new system" sounds plausible. Just keep following up with them, and ask for a supervisor each time you call so some nice heavy duty supervisor notes get left on your ticket as it crawls its way through the system.
That's why I never returned the faulty device back cause after getting RMA device the money that Google holds until I send my faulty device back got expired and my bank put that money back to my account and never sent the faulty one back. Screw up Google
Sent from my Nexus 4 using xda premium
How did it cost you 372 for the 8 GB? Outside US? And I know your pain- as soon as you get charged the order is almost impossible to cancel.
Sent from my Nexus 4 using Tapatalk 2
Exactly why I got mine from TMO(obviously have to live in the US to do so). I was able to get my N4 16Gb for less than $200, got lucky and was able to get it on release for TMO. That unit had terrible light bleeding and received my replacement within 2 days of calling it in.
Before anyone says anything about a contract I have been with TMO for over 10 years, I have 3 lines and all have unlimited data 5GB and I pay less than $190 a month after all fees and taxes. So doing an upgrade does not bother me, plus they always help me out when I want a new phone.
big_b0sss said:
That's why I never returned the faulty device back cause after getting RMA device the money that Google holds until I send my faulty device back got expired and my bank put that money back to my account and never sent the faulty one back. Screw up Google
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I'd be careful. I'd be scared of google randomly coming after me for another $300+ charge to get that money back. probly just when the cell bill is due too!
matt0401 said:
I'd be careful. I'd be scared of google randomly coming after me for another $300+ charge to get that money back. probly just when the cell bill is due too!
Click to expand...
Click to collapse
Well my friend told me the same thing but took a risk if they do charge me I'm gonna sell that phone for a cheap price but if they forget then happy days
Sent from my Nexus 4 using xda premium
saldebot said:
Exactly why I got mine from TMO(obviously have to live in the US to do so). I was able to get my N4 16Gb for less than $200, got lucky and was able to get it on release for TMO. That unit had terrible light bleeding and received my replacement within 2 days of calling it in.
Before anyone says anything about a contract I have been with TMO for over 10 years, I have 3 lines and all have unlimited data 5GB and I pay less than $190 a month after all fees and taxes. So doing an upgrade does not bother me, plus they always help me out when I want a new phone.
Click to expand...
Click to collapse
I'm not trying to be that guy but since you were bragging about price... You could get straight talk tmobile service with same unlimited service for 3 lines 135 a month. Or if you don't talk much use the 30 dollar tmobile prepaid plan. But I have no problem if you choose your route. Just saying.
Sent from my Nexus 4 using Tapatalk 2
filthykid said:
Ranting? IBL
Click to expand...
Click to collapse
You're not a mod. Shut the hell up.
To OP. I don't see anything out of the norm for a typical online retailer. You sound very impatient.