**unable to restore data from a kies 3 backup** - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

So I backed up my Galaxy Note 3 today and restored it to factory settings in order to re-root after unrooting via the SuperUser app method, however after unrooting, I changed my mind about going back and rooting it again, so I went straight to restore the data from the back up. I'm doing this in Kies 3 and when it asks me to "Select the Backup File To Restore" and I choose the "Select Folder" option and choose the correct backup folder from today, nothing happens in Kies.
I have tried selecting it multiple times and putting the file in different locations in hopes that would change something, but somehow Kies 3 is failing to select it or recognize it.
Keep in mind that I'm not getting any error messages or pop-up notifications whatsoever. Kies 3 simply doesn't respond to the folder I chose.
I have also tried uninstalling Kies 3, and re-installing it.
And yes, when I backed up my data, the backup was a success.
Any thoughts on how to fix it? Or other programs that might be able to read a Kies 3 backup file and do it for me? Thanks!

rogvid700 said:
So I backed up my Galaxy Note 3 today and restored it to factory settings in order to re-root after unrooting via the SuperUser app method, however after unrooting, I changed my mind about going back and rooting it again, so I went straight to restore the data from the back up. I'm doing this in Kies 3 and when it asks me to "Select the Backup File To Restore" and I choose the "Select Folder" option and choose the correct backup folder from today, nothing happens in Kies.
I have tried selecting it multiple times and putting the file in different locations in hopes that would change something, but somehow Kies 3 is failing to select it or recognize it.
Keep in mind that I'm not getting any error messages or pop-up notifications whatsoever. Kies 3 simply doesn't respond to the folder I chose.
I have also tried uninstalling Kies 3, and re-installing it.
And yes, when I backed up my data, the backup was a success.
Any thoughts on how to fix it? Or other programs that might be able to read a Kies 3 backup file and do it for me? Thanks!
Click to expand...
Click to collapse
Good luck no one knows.

rogvid700 said:
So I backed up my Galaxy Note 3 today and restored it to factory settings in order to re-root after unrooting via the SuperUser app method,
I had to use a Vista machine. My Windows 7 machine would not perform a restore. I was getting error saying it had failed or something though. If your Kies is not even giving you an error message then I really don't know what to tell you.
Click to expand...
Click to collapse

CodeNameRedNeck said:
rogvid700 said:
So I backed up my Galaxy Note 3 today and restored it to factory settings in order to re-root after unrooting via the SuperUser app method,
I had to use a Vista machine. My Windows 7 machine would not perform a restore. I was getting error saying it had failed or something though. If your Kies is not even giving you an error message then I really don't know what to tell you.
Click to expand...
Click to collapse
The problem I had is that it just hangs and hangs and hangs then crashes.
Ive tried on 3 machines. I dont have any lock code on my phone.
Click to expand...
Click to collapse

Related

I accidentally uninstalled Network Location 2.1.... help me to restore it please!

Flashed my phone to JM5 today using Odin, everything went fine and then restored all my apps + data using Titainium. However whilst I was trying to uninstall some of the bundled apps that came with the firmware I accidentally ended up uninstalling the Network Location service, (thank you system lag) so now my phone won't find location through wi-fi/apn alone.
Now, I made a backup of the file and I can see it in Titanium but for some reason I can't re-install it. When I try to Batch 'Install missing apps and data' it just says successful but it still is show as striked out in the list of apps in Titanium. There is no restore button when I click on its entry in Titanium either.
Am I going to have to flash the firmware again, or is there a way around this that some clever people here might be able to help me with?
reinstal the firmware,
everything should be OK
How about a factory reset, that would save me messing with Odin again.... would that do?

Constant crashes after firmware update

Hi guys, I just updated to the new version through Kies. As soon as my phone booted and I exited lock screen, a lot of popups of processes that crashed show up. This includes android.process.acore, com.google.processes.gapps, Daily Briefing, calendar... pretty much everything shows up and I don't have access to anything on the phone. Apparently usb debug got back on so I can't get kies to recognize the phone.
I have a contract-free galaxy s from germany. Rooted. Uninstalled ryans lag fix through market before upgrading. I don't know what I did wrong.
What can I do? Thank you very much!
ClashBR said:
Hi guys, I just updated to the new version through Kies. As soon as my phone booted and I exited lock screen, a lot of popups of processes that crashed show up. This includes android.process.acore, com.google.processes.gapps, Daily Briefing, calendar... pretty much everything shows up and I don't have access to anything on the phone. Apparently usb debug got back on so I can't get kies to recognize the phone.
I have a contract-free galaxy s from germany. Rooted. Uninstalled ryans lag fix through market before upgrading. I don't know what I did wrong.
What can I do? Thank you very much!
Click to expand...
Click to collapse
Try a factory reset. It will wipe your phone.
dakine said:
Try a factory reset. It will wipe your phone.
Click to expand...
Click to collapse
Just did a factory reset via recovery mode. Did not solve the problem. Weird thing: How can it still know remember what's my lockscreen password if it was factory reset?
Have the same problem here... Before Factory reset the phone was stuck at the Big S, after reset, it started, I could enter my pin and then the force closes started
Now downloading firmware and hope restoring via Odin will work. Luckily downoad mode still works
Hey mate can you please provide links of firmware you are using and odin? Please report if you have sucess too. Thanks!
check the faq:
forum.xda-developers.com/showthread.php?t=723596
Go into the phone settings, manage applications, Choose GMail, clear the data. Go back and choose GMail Storage and choose to clear that data. Try to force a sync.
Then reboot the phone.
Chronos12 said:
Go into the phone settings, manage applications, Choose GMail, clear the data. Go back and choose GMail Storage and choose to clear that data. Try to force a sync.
Then reboot the phone.
Click to expand...
Click to collapse
I can't do anything on my phone mate, the popups won't stop showing up
thanks for the link
tried flashing directly from ODIN, now it got even worse
error is at booting
E:Can't mount /dev/block/st110 (invalid argument) E:copy_dbdata_media:Can't mount DBDATA
Help? I have tried with 512.pic and 803.pic, both failed
Aww, that's bad.
Here all went well. Used Odin to flash back to the original FW I had installed (XXJF3), then used kies to go again to JM2 and just finished installing Froyo
Now to get all my apps back. Hopefully Titanium Backup does what it promises
dabeetle said:
Aww, that's bad.
Here all went well. Used Odin to flash back to the original FW I had installed (XXJF3), then used kies to go again to JM2 and just finished installing Froyo
Now to get all my apps back. Hopefully Titanium Backup does what it promises
Click to expand...
Click to collapse
restore apps only, do not restore settings, else it will crash or cause other weird problems

Question about backup and unrooting

http://forum.xda-developers.com/showthread.php?t=761819
So, I used this guide to root and everything went fine no problem. I didn't see the clockwork recovery step and went straight to removing bloatware. Now when I try to backup current rom and goes to blue menu and I have to click reboot. I am a complete beginner and could it be messing up because I did not backup right away? SO, I would like to unroot and try again. I tried searching the forum to unroot and read many things from one click unroot to odin3. I am unsure of which method and if someone can tell me how to get it back to how it was. I just did a factory reset before rooting so I just want it back to that. Pictures, contacts, music is fine to stay as I did a manual backup via mass storage but how can I get the phone back to that state. Thanks and sorry for the long message.
ALSO, WHEN I FACTORY RESET earlier this day it already had quickoffice so, I know the phone did not reset to its original state, but the updated one that is fine. I just want it unrooted and back to how it would be with that factory reset and I will try to root and back up again later. Or if this is not an issue why is it going to the bluescreen after pressing backup current rom in clockwork
When in blue screen click reinstall packages, you will be brought back to the same screen, click reinstall packages again. Enjoy
Sent from my SGH-I897 using XDA App
so should I go to the bluescreen by holding volume + power or through the backup rom step?
thanks again
Did you hit the to option in rom manager to flash clockwork? If so open up rom manager, click backup, it will reboot to blue screen, reinstall packages twice, it will backup
Sent from my SGH-I897 using XDA App
ok so I just clicked backup current rom and it brought me to the blue screen. Instead of pressing reboot system now I should choose reinstall packages
OK I just clicked reinstall packages twice and it brought be to a black screen with green clockwork recovery text. After click reboot now.
DOES this mean that I have backed up the rom? is it stock? and if I had to use it would it have no att bloatware on it. I am a little confused. After seeing this guide: http://forum.xda-developers.com/showpost.php?p=8507559&postcount=1
I figure I should try it this way. Will I still be able to get to the unrooted factory reset state? Even if it is fine now could you explain how I would do that?
When it went to the green clockwork screen did it run a backup for like 3 minutes? If not you are not backed up yet
Your backup its of your current state, no bloatware rooted, are you looking to find a way to get back to a out of box state?
Do you have a pc our a mac.
Sent from my SGH-I897 using XDA App
Sent you a private message, reply
Sent from my SGH-I897 using XDA App
I have a PC. Earlier today I did a factory reset, all apps gone but photos, videos, etc still there. I restored my contacts from a different sim card. So, I figure while it is clean I should root. Now I would like to unroot and try again. I am trying to get it back to the state it was earlier not quite a out of box state but a factory reset state if possible, so all att apps, no messages, contacts, etc.

Cannot enter Recovery, help!!! BRICKED???

Hi everyone,
I'm in desperate need of help and advice! Starting yesterday evening, my phone kept force closing processes and apps (even Google ones) constantly and rapidly. It was to the point where after I hit 'force close' in the pop-up window another would pop-up etc. I restarted a couple times, cleared the dalvik cache , repaired permissions, etc. I have downloaded no new apps for a week, regular titanium backups but when I tried to restore settings with Titanium it kept force closing too (hence, unsuccessful).
Here's my problem - my phone won't even get past the startup screen! It's stck on the Rogers 'i896' screen and won't go past. It will not start up in recovery either. I've managed to get it to open in download mode, but when I plug my phone into my computer it will not recognize it. I've used Odin3 to try and reflash to stock, but I keep getting the message "all threads completed (succeed 0/failed 0)". I've tried this with the one click odin and the regular Odin. No luck.
Can anyone help me at all? I'm thinking if I can figure out a way to erase everything in download mode it might startup but I haven't figured out a way to do that; Odin's master clear doesn't seem to be doing it nor the 'repartition option'. Can someone PLEASE PLEASE PLEASE help me?
I was previously running CM7 with Glitch Kernel, 2.3.3
Thank you for any help you can provide!
Try using Linux. Wubi installer. Then KB2 from Adam outler
NewbDroid said:
Hi everyone,
I'm in desperate need of help and advice! Starting yesterday evening, my phone kept force closing processes and apps (even Google ones) constantly and rapidly. It was to the point where after I hit 'force close' in the pop-up window another would pop-up etc. I restarted a couple times, cleared the dalvik cache , repaired permissions, etc. I have downloaded no new apps for a week, regular titanium backups but when I tried to restore settings with Titanium it kept force closing too (hence, unsuccessful).
Here's my problem - my phone won't even get past the startup screen! It's stck on the Rogers 'i896' screen and won't go past. It will not start up in recovery either. I've managed to get it to open in download mode, but when I plug my phone into my computer it will not recognize it. I've used Odin3 to try and reflash to stock, but I keep getting the message "all threads completed (succeed 0/failed 0)". I've tried this with the one click odin and the regular Odin. No luck.
Can anyone help me at all? I'm thinking if I can figure out a way to erase everything in download mode it might startup but I haven't figured out a way to do that; Odin's master clear doesn't seem to be doing it nor the 'repartition option'. Can someone PLEASE PLEASE PLEASE help me?
I was previously running CM7 with Glitch Kernel, 2.3.3
Thank you for any help you can provide!
Click to expand...
Click to collapse
Do you have the captivate drivers installed on your computer? odin needs the captivate drivers, not the nexus s drivers like cm7.

Downgraded to Kitkat phone worked at first then slowly begin crashing

I sent my phone into Samsung for a repair and they replaced the motherboard, the screen almost a whole new phone. When it was returned they had already downloaded lollipop which towelroot would not work. Found a site that showed me how to downgrade back to kitkat root, install safestrap and I could return to lollipop. I never did the lollipop part as I did not like it much. It worked great at first I was able to return back all my data. After a week it begin to act funny, not wanting to wake up from sleep and then slowly apps begin crashing and not working. I would restart my phone and things were fine. Another week apps were crashing left and right and then my data begin disappearing like my messages and the levels of my saved games. Then it begin restarting on its own 3 times during the night. I tried to reinstall the rom and re-partitioned the phone and did factory reset but it continues to periodically restart even though I have given up on reinstalling my data since it factory resets on its own. I guess I am in a very slow bootloop. Can anyone suggest what I can do? Thanks in advance
meregirljj said:
I sent my phone into Samsung for a repair and they replaced the motherboard, the screen almost a whole new phone. When it was returned they had already downloaded lollipop which towelroot would not work. Found a site that showed me how to downgrade back to kitkat root, install safestrap and I could return to lollipop. I never did the lollipop part as I did not like it much. It worked great at first I was able to return back all my data. After a week it begin to act funny, not wanting to wake up from sleep and then slowly apps begin crashing and not working. I would restart my phone and things were fine. Another week apps were crashing left and right and then my data begin disappearing like my messages and the levels of my saved games. Then it begin restarting on its own 3 times during the night. I tried to reinstall the rom and re-partitioned the phone and did factory reset but it continues to periodically restart even though I have given up on reinstalling my data since it factory resets on its own. I guess I am in a very slow bootloop. Can anyone suggest what I can do? Thanks in advance
Click to expand...
Click to collapse
When you downgrade to KitKat did you use an All-In-One Odin file which went in the AP Slot? If you did, then Flash all four Odin files for NC2 (KitKat) BL https://www.androidfilehost.com/?fid=96042739161891602 AP https://www.androidfilehost.com/?fid=96042739161891890 CP https://www.androidfilehost.com/?fid=96042739161891603 CSC https://www.androidfilehost.com/?fid=96042739161891604 Odin http://forum.xda-developers.com/attachment.php?attachmentid=3109599&d=1420980613 That will put you back on stock Kitkat and just root with Towelroot.
Rooted i747 said:
When you downgrade to KitKat did you use an All-In-One Odin file which went in the AP Slot? If you did, then Flash all four Odin files for NC2 (KitKat) BL https://www.androidfilehost.com/?fid=96042739161891602 AP https://www.androidfilehost.com/?fid=96042739161891890 CP https://www.androidfilehost.com/?fid=96042739161891603 CSC https://www.androidfilehost.com/?fid=96042739161891604 Odin http://forum.xda-developers.com/attachment.php?attachmentid=3109599&d=1420980613 That will put you back on stock Kitkat and just root with Towelroot.
Click to expand...
Click to collapse
When I downgraded I did use an all in one but later when I realized it was all bad and reinstalled the rom I did it both ways. Used an all in one and then did it with the four individual files. It still has the problem, it will be working fine then suddenly freeze and the phone will auto reboot. Is there a way to clean it all out then try to stock rom. I am concerned that there is something lingering causing this problem. I did clear the cache several times but it does not help.
meregirljj said:
When I downgraded I did use an all in one but later when I realized it was all bad and reinstalled the rom I did it both ways. Used an all in one and then did it with the four individual files. It still has the problem, it will be working fine then suddenly freeze and the phone will auto reboot. Is there a way to clean it all out then try to stock rom. I am concerned that there is something lingering causing this problem. I did clear the cache several times but it does not help.
Click to expand...
Click to collapse
After you put all four files in Odin, go to Options and check Nand Erase All (picture 1). Then Once phone reboots, power off and go into stock recovery and wipe data/factory reset, then do wipe cache partition (picture 2).
Awesome Thanks!
Rooted i747 said:
After you put all four files in Odin, go to Options and check Nand Erase All (picture 1). Then Once phone reboots, power off and go into stock recovery and wipe data/factory reset, then do wipe cache partition (picture 2).
Click to expand...
Click to collapse
Appreciate the info I will give it a go!
Did not work
Rooted i747 said:
After you put all four files in Odin, go to Options and check Nand Erase All (picture 1). Then Once phone reboots, power off and go into stock recovery and wipe data/factory reset, then do wipe cache partition (picture 2).
Click to expand...
Click to collapse
I did exactly what you said, put the files in Odin and selected the Nand Erase. It loaded rebooted, then I powered off went into recovery mode did a wipe data and then wiped cache. Turned on well, looked good but in the middle of restoring my texts and contacts through Kies it shut down restarted and now getting the same kind of messages that various apps and processes have stopped. It literally is now popping up with so many messages that one thing or another has stopped that I can not even select to restart the phone. This is crazy. I don't know what else to fix. The phone got a new motherboard so what else could be causing this craziness Any help you can provide or light on the subject is very appreciated.
meregirljj said:
I did exactly what you said, put the files in Odin and selected the Nand Erase. It loaded rebooted, then I powered off went into recovery mode did a wipe data and then wiped cache. Turned on well, looked good but in the middle of restoring my texts and contacts through Kies it shut down restarted and now getting the same kind of messages that various apps and processes have stopped. It literally is now popping up with so many messages that one thing or another has stopped that I can not even select to restart the phone. This is crazy. I don't know what else to fix. The phone got a new motherboard so what else could be causing this craziness Any help you can provide or light on the subject is very appreciated.
Click to expand...
Click to collapse
If you didn't root it yet, then do a wipe data/factory reset, then do wipe cache partition in recovery and don't restore anything with Kies and see what happens. If everything works great then, then you know it's Kies messing up your phone.
Still happening
Rooted i747 said:
If you didn't root it yet, then do a wipe data/factory reset, then do wipe cache partition in recovery and don't restore anything with Kies and see what happens. If everything works great then, then you know it's Kies messing up your phone.
Click to expand...
Click to collapse
So it is taking longer and I don't get the message that apps have stopped because there are no updated apps since I did not connect to the play store but after a while like before it is freezing and restarting. So it is back to the original problem of being a slow bootloop. Sorry it is being a pain.
meregirljj said:
So it is taking longer and I don't get the message that apps have stopped because there are no updated apps since I did not connect to the play store but after a while like before it is freezing and restarting. So it is back to the original problem of being a slow bootloop. Sorry it is being a pain.
Click to expand...
Click to collapse
Did it have any problem when you first got it back, before you did anything to it?
Hard to really know.
Rooted i747 said:
Did it have any problem when you first got it back, before you did anything to it?
Click to expand...
Click to collapse
When I first got it back it started right up and it was on lollipop. I went to restore my stuff through titanium backup but realized that I could not root it with Towelroot. I kept the phone like it was for a two days and I don't believe I had any real problems. Nothing I noticed but I did not have all my data completely back. I read up on downgrading my phone back to kitkat in order to root and it also had the option to re upgrage to lollipop and keep the root but I did not like the look and feel of lollipop so I kept it at kitkat. Although I did install the safetstrap program like suggested but never used it, could that be causing the problem? I restored my data and things were just fine for about a week. Then it slowly started having problems being difficult to wake up, then apps crashing, to data disappearing then finally restarting on its own over and over. This process of breakdown took about three weeks. I was concerned that my data could have been the problem so when I restored the ROM the first time and wiped it clean I hope that would take care of the problem but like what happened today it still begin the out of the blue restart for no reason. I would not be using the phone or anything, it would just restart on its own.
meregirljj said:
When I first got it back it started right up and it was on lollipop. I went to restore my stuff through titanium backup but realized that I could not root it with Towelroot. I kept the phone like it was for a two days and I don't believe I had any real problems. Nothing I noticed but I did not have all my data completely back. I read up on downgrading my phone back to kitkat in order to root and it also had the option to re upgrage to lollipop and keep the root but I did not like the look and feel of lollipop so I kept it at kitkat. Although I did install the safetstrap program like suggested but never used it, could that be causing the problem? I restored my data and things were just fine for about a week. Then it slowly started having problems being difficult to wake up, then apps crashing, to data disappearing then finally restarting on its own over and over. This process of breakdown took about three weeks. I was concerned that my data could have been the problem so when I restored the ROM the first time and wiped it clean I hope that would take care of the problem but like what happened today it still begin the out of the blue restart for no reason. I would not be using the phone or anything, it would just restart on its own.
Click to expand...
Click to collapse
Safestrap will keep your stock recovery from booting up if Kies needs it to. After you had Safestrap on it did you use any Odin files (not the "all-in-one" as it will not wipe your phone)?
Rooted i747 said:
Safestrap will keep your stock recovery from booting up if Kies needs it to. After you had Safestrap on it did you use any Odin files (not the "all-in-one" as it will not wipe your phone)?
Click to expand...
Click to collapse
Sorry it took me so long to respond to your question. No I followed the process from the below website. After I installed safestrap, SuperSU , Busybox and towel root, I just connected to Kies reinstalled most of my data then used Titanium backup to install my games levels. I did not follow the process to bring it back to lollipop.
http://zidroid.com/how-to-keep-root-att-galaxy-note-3-on-lollipop-oc1/
meregirljj said:
Sorry it took me so long to respond to your question. No I followed the process from the below website. After I installed safestrap, SuperSU , Busybox and towel root, I just connected to Kies reinstalled most of my data then used Titanium backup to install my games levels. I did not follow the process to bring it back to lollipop.
http://zidroid.com/how-to-keep-root-att-galaxy-note-3-on-lollipop-oc1/
Click to expand...
Click to collapse
If you wouldn't mind download Phone INFO ★Samsung★ from play store https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo&hl=en and take a screen shot of the Firmware and Android. Your's will be different than mine.
Here are mine
Rooted i747 said:
If you wouldn't mind download Phone INFO ★Samsung★ from play store https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo&hl=en and take a screen shot of the Firmware and Android. Your's will be different than mine.
Click to expand...
Click to collapse
Ok see below. I can't tell you how much I appreciate your helping me!
meregirljj said:
Ok see below. I can't tell you how much I appreciate your helping me!
Click to expand...
Click to collapse
Everything looks good. Where you on NC2 when you did your backup with Kies (with the old motherboard)? Because there is NJ 5 and NL1 which are Kitkat too.
I realized I have no idea
Rooted i747 said:
Everything looks good. Where you on NC2 when you did your backup with Kies (with the old motherboard)? Because there is NJ 5 and NL1 which are Kitkat too.
Click to expand...
Click to collapse
I don't remember what it was before. When I got my phone before I only needed to install towelroot and moved everything over. I never paid attention to which version of kitkat I was on. Hindsight I probably should have but I only remember being on Kitkat and not the specifics.
meregirljj said:
I don't remember what it was before. When I got my phone before I only needed to install towelroot and moved everything over. I never paid attention to which version of kitkat I was on. Hindsight I probably should have but I only remember being on Kitkat and not the specifics.
Click to expand...
Click to collapse
If you only installed Towelroot, then you was on NC2. This is up to you, if you want to. But I would Odin the [100% Stock] Lollipop 5.0 (N900AUCUEOC1) Odin Tars http://forum.xda-developers.com/note-3-att/general/100-stock-lollipop-5-0-n900aucueoc1-t3069609 (the Individual/Wipe Tars ones) and then upgrade it to OC2 (though phone) and see if it gives you any problems. If it does, I would say that motherboard is the problem then. If there is no problems, you can always Odin back to NC2. Or if you want, install Busybox, supersu and Safestrap on what you have now and put your backup from Titanium and Kies on your phone and then boot into Safestrap and tap WIPE > ADVANCE WIPE > DALVIK CACHE and swipe to wipe. Then ADVANCE > FIX PERMISSIONS > swipe to confirm.
Adaway
Just thought you might not know of this Adaway https://f-droid.org/repository/browse/?fdid=org.adaway
I will try the lollipop way.
Rooted i747 said:
If you only installed Towelroot, then you was on NC2. This is up to you, if you want to. But I would Odin the [100% Stock] Lollipop 5.0 (N900AUCUEOC1) Odin Tars http://forum.xda-developers.com/note-3-att/general/100-stock-lollipop-5-0-n900aucueoc1-t3069609 (the Individual/Wipe Tars ones) and then upgrade it to OC2 (though phone) and see if it gives you any problems. If it does, I would say that motherboard is the problem then. If there is no problems, you can always Odin back to NC2. Or if you want, install Busybox, supersu and Safestrap on what you have now and put your backup from Titanium and Kies on your phone and then boot into Safestrap and tap WIPE > ADVANCE WIPE > DALVIK CACHE and swipe to wipe. Then ADVANCE > FIX PERMISSIONS > swipe to confirm.
Click to expand...
Click to collapse
I will try this when I get back home. I am traveling back from vacation and will try it Monday night after I get off work. I will let you know how it goes. Thanks!!!

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