When I first turn on it'll stay stuck in HTC white screen logo till battery dies.
If I hold volume rocker and power button to try to factory reset it'll try to initiate but then show and a phone logo with red exclamation mark.
I am almost positive i can restore this phone to working order because i remember a while back i put a galaxy s3 into similar condition and restored it using a program.. Ive been out of this stuff for a while so i forgot how i did it with the s3.
I WAS GIVEN THIS HTC AND IT WAS LIKE THIS WHEN I GOT IT.
plotgee said:
When I first turn on it'll stay stuck in HTC white screen logo till battery dies.
If I hold volume rocker and power button to try to factory reset it'll try to initiate but then show and a phone logo with red exclamation mark.
I am almost positive i can restore this phone to working order because i remember a while back i put a galaxy s3 into similar condition and restored it using a program.. Ive been out of this stuff for a while so i forgot how i did it with the s3.
I WAS GIVEN THIS HTC AND IT WAS LIKE THIS WHEN I GOT IT.
Click to expand...
Click to collapse
Don't worry, this problem has cropped up before, and you're right, it is fixable. This is most commonly attributed to some weirdness with the boot.img flashed to your phone. Firstly, do you have a Vivid, Velocity, or Raider? And what provider does it use (e.g. AT&T)?
The first thing you'll want to try and do is pop out the battery, put it back in, then hold "volume down" and "power" until you get to the bootloader (it sounds like you've already gotten there):
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
You'll notice in the top portion, mine says "unlocked". Yours may say this, but may also say "locked" or "re-locked".
First thing's first; you'll want to download FASTBOOT (http://www.mediafire.com/download/9ylow29klhccc0x/Fastboot.zip)
and the HTC drivers (this is what I had in my flashing folder, so I upped it to mega: https://mega.co.nz/#!CV5RxY7L!Z_VNph4KoGyYKJJjoUCGPAFZ7xZPOWRbvH2UKsCXCi0)
just run the htc drivers and follow directions, nothing too major. Extract the contents of "fastboot.zip" to somewhere that's easy to access and remember (such as c:\FASTBOOT).
We're not going to do anything yet, this is just preparation.
If your bootloader is "locked" or "re-locked", then you can try restoring the original firmware with RUU. You'll want to read this thread first though:
http://forum.xda-developers.com/showthread.php?t=1562890
Always need to be careful.
If you are "unlocked", then you need to boot your phone into the bootloader, select "fastboot" (by pressing power when "fastboot" is highlighted), and connect the phone to your computer via a data usb cable. Then, open a command prompt window, and type in: "<c:\FASTBOOT\fastboot.exe> oem lock", where <c:\FASTBOOT\fastboot.exe> is replaced with the location of your fastboot.exe.
I would recommend flashing the recovery image located in the thread I linked to just before (follow instructions provided), and only THEN applying an RUU update. Which RUU you apply is dependent on which device you have.
If anything is unclear, or you have any questions, PLEASE ask in reply to this post; it's better to go slowly and be sure of what you're doing.
sidenote:
I noticed you said you had previously owned an S3 and managed to fix the problem with that; if you are pretty familiar with flashing roms, you can also try to flash a custom ROM and see if that fixes your problem (guides should be on Vivid General or Q&A).
projectisaac said:
Don't worry, this problem has cropped up before, and you're right, it is fixable. This is most commonly attributed to some weirdness with the boot.img flashed to your phone. Firstly, do you have a Vivid, Velocity, or Raider? And what provider does it use (e.g. AT&T)?
The first thing you'll want to try and do is pop out the battery, put it back in, then hold "volume down" and "power" until you get to the bootloader (it sounds like you've already gotten there):
You'll notice in the top portion, mine says "unlocked". Yours may say this, but may also say "locked" or "re-locked".
First thing's first; you'll want to download FASTBOOT (http://www.mediafire.com/download/9ylow29klhccc0x/Fastboot.zip)
and the HTC drivers (this is what I had in my flashing folder, so I upped it to mega: https://mega.co.nz/#!CV5RxY7L!Z_VNph4KoGyYKJJjoUCGPAFZ7xZPOWRbvH2UKsCXCi0)
just run the htc drivers and follow directions, nothing too major. Extract the contents of "fastboot.zip" to somewhere that's easy to access and remember (such as c:\FASTBOOT).
We're not going to do anything yet, this is just preparation.
If your bootloader is "locked" or "re-locked", then you can try restoring the original firmware with RUU. You'll want to read this thread first though:
http://forum.xda-developers.com/showthread.php?t=1562890
Always need to be careful.
If you are "unlocked", then you need to boot your phone into the bootloader, select "fastboot" (by pressing power when "fastboot" is highlighted), and connect the phone to your computer via a data usb cable. Then, open a command prompt window, and type in: "<c:\FASTBOOT\fastboot.exe> oem lock", where <c:\FASTBOOT\fastboot.exe> is replaced with the location of your fastboot.exe.
I would recommend flashing the recovery image located in the thread I linked to just before (follow instructions provided), and only THEN applying an RUU update. Which RUU you apply is dependent on which device you have.
If anything is unclear, or you have any questions, PLEASE ask in reply to this post; it's better to go slowly and be sure of what you're doing.
sidenote:
I noticed you said you had previously owned an S3 and managed to fix the problem with that; if you are pretty familiar with flashing roms, you can also try to flash a custom ROM and see if that fixes your problem (guides should be on Vivid General or Q&A).
Click to expand...
Click to collapse
I have the vivid , and yes it says *** locked ***
I downloaded and installed everything you listed above and I am currently going through RUU process as I type this..
Thanks, I hope this works.
Fingers crossed here. Let me know what happens.
Sent from my Vivid 4G using xda app-developers app
Alright! So apparently this solution worked (got a PM from OP)!
Related
can someone help? i want to update tot he 4.0 but i need to relock my bootloader to have it work. i dont know how since im pretty noob at this
Provided u still have the folder u used to unlock, boot ur phone into fastboot (vol dn + power) connect it to ur pc with a USB cable, then from the command prompt in the folder where fastboot.exe is, type: "fastboot oem lock" without the quotations. Good luck!
Sent from my HTC Raider X710e using xda premium
ah damn i dont think istill have it
is there another way?
oh nvm i think i do i have it i just need to look for it
thank u so much haha im so happy right now
i have one more question when i did it it said this
{
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"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
so idk if it worked
i tired to update and it still didnt work
anyone have a copy of this fastboot.exe file..
i dont seem to have it anymore.. need to relock also so i can install the file.
---------- Post added at 01:55 AM ---------- Previous post was at 01:27 AM ----------
an4564 said:
i have one more question when i did it it said this
so idk if it worked
i tired to update and it still didnt work
Click to expand...
Click to collapse
Mine just did the same thing...
---------- Post added at 02:01 AM ---------- Previous post was at 01:55 AM ----------
OK, so i went back in to try again, came up saying its locked..
lets see how it go's.
i tired it a few times idk if its gonna work
mine comes up saying locked now, but when i go to install it powers down and then go's into the bootloader.. hmmm
i still havent seen the update yet
i tired it a bunch of times and nothing ever comes up
you need to be more thorough with your explanation of what point you are at and what you are trying to achieve.
an4564, what device do you have, what network are you on, and what exactly are you attempting to achieve, what does "nothing ever comes up" mean to the rest of us who are not mind readers
If you get your bootloader locked just go get the RUU Download and install the ICS Update.Its simple and painless.The directions below.Credit goes to Pirate Ghost,WildChild,Chall80 for the easy directions and whomever else was involved for making this early update possible.All credit goes to them.Im not an any way taking credit but just passing along this info.Enjoy
Originally Posted by Chall80
Ok, so here we go....
First, go to this link and download the RUU(Rom Upgrade Utility) http://goo-inside.me/devs/pirateghost/vivid/RUU/RUU_HOLIDAY_ICS_35_S_CINGULAR_3.26.502.52.zip
Second, you need to use HTC Sync to sync any data that you want saved.
Third, you need to connect your device to your computer, and set it to "charge only". You need to make sure that you have "USB Debugging Enabled".
From the Home screen, press the Menu key.
Tap Settings.
Tap Applications.
Tap Development
Tap to check USB debugging.
Once you've enabled USB Debugging, and connected your device using the "charge only" setting, Double click the RUU file.
From that point on, it will prompt you for a couple things, but there are no options or choices to make. Its bulletproof.
THIS OPERATION WILL COMPLETELY WIPE YOUR ONBOARD DATA, AND RETURN YOUR PHONE TO "OUT OF BOX" CONDITION. It will have Android 4.0.3, and Sense 3.6
This is an AT&T release and does not void your warranty, unlock your bootloader, gain access to the root folder, or remove AT&T bloatware. This is perfectly legit for those who don't wish to mess with root. An RUU is the manufacturers method for upgrading phones.
I have screenshots, and just don't wanna mess with uploading them(too much of a pain). If you wanna see them, PM me and I'll email them to you.
This is painless and so worth it!!!
EDIT: This does not wipe your SD Card
i have the htc vivid for AT&T and am trying to get the ics update. i relocked my bootloader and typed in the *#*#682#*#* code and waited for the notification to come up but it never does. i have tired it multiple times
woodsytattooman said:
If you get your bootloader locked just go get the RUU Download and install the ICS Update.Its simple and painless.The directions below.Credit goes to Pirate Ghost,WildChild,Chall80 for the easy directions and whomever else was involved for making this early update possible.All credit goes to them.Im not an any way taking credit but just passing along this info.Enjoy
Originally Posted by Chall80
Ok, so here we go....
First, go to this link and download the RUU(Rom Upgrade Utility) http://goo-inside.me/devs/pirateghost/vivid/RUU/RUU_HOLIDAY_ICS_35_S_CINGULAR_3.26.502.52.zip
Second, you need to use HTC Sync to sync any data that you want saved.
Third, you need to connect your device to your computer, and set it to "charge only". You need to make sure that you have "USB Debugging Enabled".
From the Home screen, press the Menu key.
Tap Settings.
Tap Applications.
Tap Development
Tap to check USB debugging.
Once you've enabled USB Debugging, and connected your device using the "charge only" setting, Double click the RUU file.
From that point on, it will prompt you for a couple things, but there are no options or choices to make. Its bulletproof.
THIS OPERATION WILL COMPLETELY WIPE YOUR ONBOARD DATA, AND RETURN YOUR PHONE TO "OUT OF BOX" CONDITION. It will have Android 4.0.3, and Sense 3.6
This is an AT&T release and does not void your warranty, unlock your bootloader, gain access to the root folder, or remove AT&T bloatware. This is perfectly legit for those who don't wish to mess with root. An RUU is the manufacturers method for upgrading phones.
I have screenshots, and just don't wanna mess with uploading them(too much of a pain). If you wanna see them, PM me and I'll email them to you.
This is painless and so worth it!!!
EDIT: This does not wipe your SD Card
Click to expand...
Click to collapse
oh is this the update that was put out today?
an4564 said:
oh is this the update that was put out today?
Click to expand...
Click to collapse
No it is not. I don't know if there is a RUU for the newest ics.
davidcampbell said:
you need to be more thorough with your explanation of what point you are at and what you are trying to achieve.
Click to expand...
Click to collapse
i am trying to update my Velocity with the OTA ICS update, i relocked the bootloader, restarted the phone, initiated the install, it gets to the point of restarting and instead of starting the install Fastboot comes up..
After a lot of troubles I finally determined that my HTC One is actually a fake Hong Kong custom version with different hardware but amazingly similar look. If your HTC One:
- doesn't have Sense preinstalled,
- lack proper identification,
- came with BeatsAudio headphones,
- is made of plastic,
- has Chinese factory mode,
- different barebone bootloader
- and anything else which doesn't look right in regard to HTC One
There's even post on Engadget.
It's probably fake...
After I found that I have different bootloader then usual one I tried to unlock it but when I come to 'fastboot oem get_identifier_token' step cmd just outputs tree dots so I left it for a while but nothing happens after that. It's same for every other oem command. Device is recognized by fastboot and every command that I try works like it should, 'fastboot reboot' reboots device, 'fastboot reboot-bootloader' boots to bootloader, 'fastboot -w' clears userdata and cache so it doesn't seem that adb and drivers aren't set properly.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
This is how my fastboot menu looks like(picture below);nothing like one on picture above:
Is there anything I can do to unlock my HTC One?
BUMP
Where did you get this one?
I got it second hand but I checked via IMEI and H/P on HTC site and they say it's valid device from England.
Sent from my iPad using Tapatalk HD
BUMP
Jon2555 said:
After I found that I have different bootloader then usual one I tried to unlock it but when I come to 'fastboot oem get_identifier_token' step cmd just outputs tree dots so I left it for a while but nothing happens after that. It's same for every other oem command. Device is recognized by fastboot and every command that I try works like it should, 'fastboot reboot' reboots device, 'fastboot reboot-bootloader' boots to bootloader, 'fastboot -w' clears userdata and cache so it doesn't seem that adb and drivers aren't set properly.
This is how my fastboot menu looks like(picture below);nothing like one on picture above-background is black and words are in white(I'll upload picture as soon as I make one):
Code:
Select Boot Mode:
[VOLUME_UP to select. VOLUME_DOWN is OK.]
[Recovery Mode]
[Fastboot Mode]
[Normal Boot] <<==
[UART Boot]
Is there anything I can do to unlock my HTC One?
Click to expand...
Click to collapse
Have you tried the Revone S-Off method, I know it's still in early stages, but it worked great for me.
No need for the OEM token method if you use it.
I know it took a few tries but just keep at it and you shoul get there
Thanks for answer, I already tried that but I keep getting same error all over time which other users don't get(as far as I saw)
Jon2555 said:
Thanks for answer, I already tried that but I keep getting same error all over time which other users don't get(as far as I saw)
Click to expand...
Click to collapse
I kept on getting errors even following the instructions to the T. it took me about 2 and a half hours of trying-rebooting and trying again.
But which errros are you recieving?
I always get error code 1
try this unlock toolkit by hasoon2000 .. worked for me ..
http://forum.xda-developers.com/showthread.php?t=2183942
Thanks, tried that too but didn't help.
The only other thing I could suggest is to go back to stock with an RUU and try it all again bro
Sent from my HTC One using xda app-developers app
Yea...I gave a try to that too but I can't figure out CID and other needed ID, getvar in fastboot display nothing related to CID and as I said in main post I can't execute oem commands for flashing. Anything else...
From you've said it's either a custom HBOOT or it's a fake...
Sent from my Nexus 4 using xda premium
If I flash other HBOOT and something go wrong, can I fix things? You can't access fastboot without it and stock recovery is pretty useless.
Jon2555 said:
If I flash other HBOOT and something go wrong, can I fix things? You can't access fastboot without it and stock recovery is pretty useless.
Click to expand...
Click to collapse
Take a photo of the current HBOOT and post it up - we'll go from there
EddyOS said:
Take a photo of the current HBOOT and post it up - we'll go from there
Click to expand...
Click to collapse
Here's the photo of bootloader(it's really bad quality, can't make good one with my One X's camera, letters are too small, I hope it'll help):
I described boot menu in first post.
Jon2555 said:
Here's the photo of bootloader(it's really bad quality, can't make good one with my One X's camera, letters are too small, I hope it'll help):
I described boot menu in first post.
Click to expand...
Click to collapse
Photo doesn't work...
Is this one OK:
Jon2555 said:
Is this one OK:
Click to expand...
Click to collapse
Nope, dead link. just attach it to your post on here
Hi,
As I believe I need to reflash my chromecast using the original firmware, does anyone know where I can get it from?
(If your interested in why, please see below.)
I seem to have a bricked Chromecast that I'm trying to revive (black screen after the booting chrome logo),
I have soldered in the serial port and it seems to boot the normal image ok (see bottom for dump), I have tried both the normal and the recovery image, it performs the recovery okay, however the normal boot after recovery yields the same results.
Therefore I would consider the next step to reflash it, however it refuses to flash using the GTV released firmware, because the existing firmware is to new to allow for the exploit, I therefore believe that i need a current firmware which is signed by google to attempt recovery of the chromecast, I spoke to google about it and I was welcome to sent it back and get a replacement, however as I'm in Europe, it would be cheaper to just buy a new one, than to pay the postage.
P.S. I posted this in a non-QA forum, under the assumption that links would be of general interest to chromecast developer community, and therefore would be easier to find here, if moderators disagree, I apologize for the inconvenience of moving this post.
Normal boot:
s_init start. boot_strap=0x00000080 (source=NAND), boot_state=0x0
PG868: leakage=192 vcore=11 sysctl=59
Customer key found, loading customer key...
Loading Secure Customer Key Store is finished
Loading Secure Customer Key Store is finished
Finish loading Customer Key store
bootloader image verified, start...
eureka-b3 BG2CD [Aug 5 2013 10:54:27] ver:f07e92b-dirty
OTP s0x000000FF lkg curr=192 mAnd_randomizer_init_by_flash_type(chip_id = 0x2C48044AA500): !!! RANDOMIZED !!!
[FASTLOGO] init.
[FASTLOGO] Set CPCB1 output reso 8.[SHOWLOGO] start
showlogo_init_irq, Enable IRQ_dHubIntrAvio0(0x20) for cpu 0
[FASTLOGO] done.
fts: v94 loaded from 0x00174000
[SHOWLOGO] stopped
Boot normal GTV image
fts: record v95 commited @ 0x00178000
Uncompressing Linux... done, booting the kernel.
Click to expand...
Click to collapse
bse10093 said:
Hi,
As I believe I need to reflash my chromecast using the original firmware, does anyone know where I can get it from?
(If your interested in why, please see below.)
I seem to have a bricked Chromecast that I'm trying to revive (black screen after the booting chrome logo),
I have soldered in the serial port and it seems to boot the normal image ok (see bottom for dump), I have tried both the normal and the recovery image, it performs the recovery okay, however the normal boot after recovery yields the same results.
Therefore I would consider the next step to reflash it, however it refuses to flash using the GTV released firmware, because the existing firmware is to new to allow for the exploit, I therefore believe that i need a current firmware which is signed by google to attempt recovery of the chromecast, I spoke to google about it and I was welcome to sent it back and get a replacement, however as I'm in Europe, it would be cheaper to just buy a new one, than to pay the postage.
P.S. I posted this in a non-QA forum, under the assumption that links would be of general interest to chromecast developer community, and therefore would be easier to find here, if moderators disagree, I apologize for the inconvenience of moving this post.
Normal boot:
Click to expand...
Click to collapse
If you had the exploitable bootloader, I would refer you to my thread I made awhile back about debricking, but if yours is updated, I think all you can really do is send it back to google, or buy a new one. To my knowledge, there has been no leak of an official signed USB image.
What you can try though is booting the chromecast into recovery (no idea how you can do that if its "bricked"), and have a jump drive with one of the official OTA Zips on it, named ota.zip. The chromecast recovery, if unable to find a update at /data/, will check an external jump drive.
Here is the link for the Official 13300 update. http://dl.google.com/googletv-eurek....1f63ef63d1f43c6222116806e5bea38a47e9f124.zip
tried recovery, but no luck
Thanks for your suggestions, I've tried to see if I can get it to load the software either by corrupting the boot (touching the memmory without the shield after a few tries seems to be enought to cause corruption and thereby make it try to boot from usb, however seems to fail locating the image it may however just be a matter of me having to put it in there in a certain way.
The device seems to have bricked in a weird way, that is the recovery process seems to run without error and so does the normal boot process until the very end when it is supposed to switch from the spinning chrome logo into the chromecast desktop, it just switches to the black screen.
I was able to start the recovery, but I assume that it must have an existing ota.zip in /data/, as it doesn't seem to check the jump drive.
ddggttff3 said:
If you had the exploitable bootloader, I would refer you to my thread I made awhile back about debricking, but if yours is updated, I think all you can really do is send it back to google, or buy a new one. To my knowledge, there has been no leak of an official update.
What you can try though is booting the chromecast into recovery (no idea how you can do that if its "bricked"), and have a jump drive with one of the official OTA Zips on it, named ota.zip. The chromecast recovery, if unable to find a update at /data/, will check an external jump drive.
Click to expand...
Click to collapse
Have you tried doing a factory reset on the chromecast? by button, or the setup application?
bse10093 said:
Thanks for your suggestions, I've tried to see if I can get it to load the software either by corrupting the boot (touching the memmory without the shield after a few tries seems to be enought to cause corruption and thereby make it try to boot from usb, however seems to fail locating the image it may however just be a matter of me having to put it in there in a certain way.
The device seems to have bricked in a weird way, that is the recovery process seems to run without error and so does the normal boot process until the very end when it is supposed to switch from the spinning chrome logo into the chromecast desktop, it just switches to the black screen.
I was able to start the recovery, but I assume that it must have an existing ota.zip in /data/, as it doesn't seem to check the jump drive.
Click to expand...
Click to collapse
I believe it will try to install a file named ota.zip on the root of a flash drive if it doesnt find an ota on internal storage.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
factory default
ddggttff3 said:
Have you tried doing a factory reset on the chromecast? by button, or the setup application?
Click to expand...
Click to collapse
Yes I've tried it and it runs without errors, reboots however when back in normal boot mode it still shows the black screen instead of chromecast desktop.
P.S. maybe I should mention that the chromecast ad-hoc network also comes up, unfortunately though that doesn't seem to help.
doesn't seem to activate usb key
tvall said:
I believe it will try to install a file named ota.zip on the root of a flash drive if it doesnt find an ota on internal storage.
Click to expand...
Click to collapse
I tried renaming, however when starting recovery with the usb key containing the official 13300 renamed as ota.zip, it never has any disk activity on the usb key, however I can verify that it can read the key from the bootloader as it detect the key, but fails the signing step
Maybe you guys could help me. I'm at a loss and customer support told me to turn it off and turn it back on. I bought the Razer Phone 2 on December 27th. Around mid to late February, I had an instance where the phone crashed and was black screen, but the vibration reacted to me touching/pressing the power button. Hard resetting the phone allowed it to go back to normal. It got more frequently and more annoying, and it got to the point where multiple resets wouldn't fix it. Several times I got a screen telling me it couldn't load the android system(First image). After several instances of that screen, I tried to wipe the phone and reset it to factory, and now it's just an expensive paperweight. I can press Power+Volume Up to get to android recovery, but choosing to start up does nothing, reboot to bootloader does nothing, and pretty much everything else is useless.
Like I said, I contacted customer support, and their response was to tell me to wipe the phone and try again, which does nothing. After I said it didn't work, they said that was the best they could come up with, and that I would have to send it in and pay the costs as it was out of warranty, even though it's not even 6 months old. I tried finding a fix for it on google, and saw someone posted a similar issue, but it was fixed by power+vol up and that was the end of it, so not as far as my issue is currently. I've come to you guys as a last ditch effort to see if I could fix it before having to spend even more money to this company. This is the second phone I've got from them and both have had issues. Hoping someone saves me...
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"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Have you unlocked your bootloader? Rooted? I'm having similar issues and I'm completely stock, I have not unlocked my bootloader or rooted or anything. If my screen goes off it won't come back but I get vibration when I press power button and I have to reset with volume up and power.
Bloodeagle said:
Maybe you guys could help me. I'm at a loss and customer support told me to turn it off and turn it back on. I bought the Razer Phone 2 on December 27th. Around mid to late February, I had an instance where the phone crashed and was black screen, but the vibration reacted to me touching/pressing the power button. Hard resetting the phone allowed it to go back to normal. It got more frequently and more annoying, and it got to the point where multiple resets wouldn't fix it. Several times I got a screen telling me it couldn't load the android system(First image). After several instances of that screen, I tried to wipe the phone and reset it to factory, and now it's just an expensive paperweight. I can press Power+Volume Up to get to android recovery, but choosing to start up does nothing, reboot to bootloader does nothing, and pretty much everything else is useless. ...Hoping someone saves me...
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My phone does this every once in a while. I believe it's something wrong with the second pie update and without having an unlocked bootloader this isn't something that a lot can be done about.
You have access to the recovery at least, and that's good if you can find someone willing to share the update payload zip then you might be able to apply the update again over ADB. Doing so might restore your phone to working-enough condition to fully flash a factory image just be sure there's nothing corrupt in the bootstack or system image. My suggestion would be to ask around and see if anyone is willing to revert to an older version of the firmware to grab the update payload(or has one archived) so that you can try this method. It might be your best shot.
If all of that doesn't pan out, then you might be SOL unless you can wipe it over ADB/Fastboot while in the recovery or bootloader. There's a slight possibility that the phone isn't properly resetting when you do it through the recovery menu but is just deleting personal data without defaulting the configs or checking for errors. There might even be a chance that you can configure it to boot from slot B through fastboot. I'm not sure how to do that one but as far as I'm aware, when you apply updates it moves the old data to slot B so it can put fresh images in slot A(someone correct me if I'm wrong).
natefck420 said:
Have you unlocked your bootloader? Rooted? I'm having similar issues and I'm completely stock, I have not unlocked my bootloader or rooted or anything. If my screen goes off it won't come back but I get vibration when I press power button and I have to reset with volume up and power.
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Click to collapse
Before your issue gets to the point where your phone doesn't boot correctly like OPs, you should follow the tutorial on Razer's Dev site to unlock your bootloader so if something does happen or the issue persists, you can flash the stock firmware onto your phone with minimal issue. If you end up unlocking, DO NOT relock the bootloader. Nothing bad actually happens if you do unless you've got a custom ROM or kernel installed, then you will probably brick. I wouldn't know since I'm not willing to try relocking with non-factory images...
It's just that having the bootloader unlocked is required to flash the images from Razer so if you're having the black screen bug then you really should unlock for safety. Naturally, if you're still in warranty then try to get it fixed through Razer. This is a more "If all else fails" or " Just in case" kind of a solution for people who like fixing their own stuff or are out of warranty. Also, unlocking your bootloader gives you the ability to install Arter97's kernel and TWRP which can improve your phones stability and reduce the need to restart from the screen off bug. TWRP backups are a huge bonus, too.
Razer is not suitable for mobile phones, this phone is all bug?
Hey all. My wifes phone decided to brick itself. Hers is/was an unlocked unit not purchased from verizon but on their network. I noticed its now locked. It randomly reset and on boot, the screen started blinking and was unresponsive. Then it rebooted again and the "try again, factory reset" note came up at the top of the screen. Try again yielded the same pattern. So, I tried full wipe, same thing, loop back to the try again screen. Then, I tried to side load the ota. All seemed ok. Installed her sim, all good. Went to settings to change to 3 button nav and boom, fail and try again screen. Was this a delay from maybe a bad sim card? Is 3 button nav an issue? Did evil verizon lock her phone? Can they do that?
So, I ordered another 4xl because she needs a solid phone to function for work. Id still like to know if I can recover the borked unit. Any help is appreciated.
You did all the correct things. Unfortunately it sounds like a hardware issue. Anytime you factory reset you have ruled out a software issue. Further, flashing a "rescue ota" via adb that resets the phone even with a locked bootloader. You've done everything you can do, except leave the red devil.
So now, I have it working, but not trusting it. I dont dare change to 3 button nav though...hahaha Still going to use the one we bought so she has a solid phone for work.
On another note. We're now stuck in the gmail recovery loop. 2 email addresses referencing eachother for recovery of passwords. Its maddening. I thought if I could get her phone to work, there would be some google magic that may kick in.
Its all evil.
sadly my 4xl has the same problem, it seems to be a serious bug from Google and needs to be fixed. Phone can't access Fastboot mode or Recovery mode, it can only stay in 9008 mode. This situation happened when I tried to update android 12 version but failed. Hope to have help from the developer, because there will be many people facing the same situation.
Hey all.
So for carbon coupe:
1. Verizon can't just lock your phone if it is unlocked, this is something that happens during the manufacturer process. So if it randomly restarted there may be another cause.
2. You wrote that when on 3 button navigation it works fine but if you switch the phone starts boot looping. This is clearly a software issue rather than a hardware issue(there is no chip responsible for the type of navigation system), so there may be a problem with the OS. This is a good thing because it means it's fixable without the need of money.
Factory reset usually fixes most problems but not all of them, as some partition aren't changed during the process, like boot or system.
So the problem is in one of those partition, just like when you have a locked phone and after reseting it it still knows it is lock.
The solution is to flash the firmware of the phone to fix it.
For sSjBlueVN197,
if you are on this mode it's called EDL mode. If you are on this mode it means fastboot and adb aren't available. On that mode you can flash firmware to the phone, even if it is locked or bricked.
This propose of this mode is to allow developers to flash firmware if when the system is damage, and some other partitions like boot and others are also damage. It's just like an emergency mode to rescue the phone.
Anyway, for both of you, here is what you need to fix your phone:
*Keep in mind this only works on windows, and I am assuming you have ADB and Fastboot command line installed, and you have some experience using the command line, and you are using a recent version of Windows10,*
1. Remove Lmobile drivers(from device manager on windows) and install the Google one's instead. If you don't know how to do it just search on google and you will find a tutorial
2. You need to download Qualcomm drivers and QPST tool. I will leave a link to a website where you can download it.
3. After Qualcomm drivers are installed, set up QPST.
3. On your phone, if you have access to adb, run without quotes "adb reboot EDL"(for carbon coupe)
If the phone can't reach adb there are other 2 methods, one using fastboot commands and other using the testing pins(requires phone disassembly)
As my phone is working and running fine android 12 I only know the adb command.
Once on EDL mode the screen is going to be completely black, and device manager will se your phone as :
QUALCOMM HS-USB QDLOADER 9008(COM "USB port number")or something similar.
Now you can use the QPST tool to flash the firmware and boot image, or any other software that supports EDL mode.
Here is a link to a website which explains very well how to set up and use the QPST tool and where you can download all you need.
Hope this helps you!
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You are going to need also these files, that are the programmer files.
PLEASE KEEP IN MIND I DIN'T TRY OUT THIS FILES, SO THEY MAY BE FOR OTHER PHONE OR MAY NOT WORK.
So please use this files with caution, I found them on a post of XDA and they are in theory from a working Google Pixel 4XL, so they should work.
Though I didn't test them so they may just not work at all.
#mcl said:
You are going to need also these files, that are the programmer files.
PLEASE KEEP IN MIND I DIN'T TRY OUT THIS FILES, SO THEY MAY BE FOR OTHER PHONE OR MAY NOT WORK.
So please use this files with caution, I found them on a post of XDA and they are in theory from a working Google Pixel 4XL, so they should work.
Though I didn't test them so they may just not work at all.
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hi, i have pixel 4 xl firehose but its asking for 2 more files raw program and patch file...
pixel4-XL_firehose - Google Drive
drive.google.com
#mcl , can you advices me the method that can fix this problem . so xml file can not meet this point .