[Q] Headphone issue - One (M7) Q&A, Help & Troubleshooting

I have an unrooted, locked, never been dropped HTC One.
The headphone socket has stopped working. I've gentley cleaned it out with a q-tip, given it a blast of compressed air etc but it's made no difference.
Is there anything I can check to see if I can get it working again?
Secnod point. The first time it didn't work was the day after I'd updated to 4.4.2. Fluke or connected?

Anyone got any ideas?

moordown66 said:
Anyone got any ideas?
Click to expand...
Click to collapse
have you tried some other headphones?
does the sound come out of the speakers even if you have the headphones plugged in?
does the headphone symbol come up in the statusbar?

cr1960 said:
have you tried some other headphones?
does the sound come out of the speakers even if you have the headphones plugged in?
does the headphone symbol come up in the statusbar?
Click to expand...
Click to collapse
Yes - have tried other headphones
Yes - sound comes out of speakers with headphones plugged in
No headphone symbol in the statusbar

Thanks for the reply. Sounds like a hardware problem to me. What you tried was good, but I think you probably need to send it off for repair
Sent from my HTC One using Tapatalk

Thought as much. Or get Bluetooth headphones!

moordown66 said:
Thought as much. Or get Bluetooth headphones!
Click to expand...
Click to collapse
thinking outside the box.... nice. :good:

Thanks for your help. Bluetooth route seems less hassle.

Since it happened day after upgrade, and you are locked/unrooted, why don't you boot into safe mode (not sure the steps, but Google HTC boot safe mode). Then plug headphones in, see if it works then.
Last resort, do a system reset before sending in also to see if that solves it. I hate to sound like typical HTC support, but give it a shot. Just seems to coincidental to me right after phone upgraded.
Sent from my HTC One using Tapatalk

Full reset, and if that doesn't work, i'm afraid you are going to have to send it in

It's definitely hardware. If I push the jack to the right (while looking from the front) with the jack fully in it will work. That makes me wonder if there's something I could do from the top with a jewellers screwdriver? Any thoughts?

Related

Do your Samsung headphones work?

The Samsung headphones that came with my tab do not work. They work a little if I pull the plug out part of the way but not when they are plugged in all the way. All other headphones work.
Are you sure you plugged them ALL THE WAY? If they're 100% in, the gold contact should be barely visible.
I thought they were in all the way but they weren't, had the same problem as you; you may need to push them a little
I think its the way the headphones are made. Ive had that issue, just gotta push a little harder than usual
Sent from my GT-P1000M using XDA App
bluen25 said:
The Samsung headphones that came with my tab do not work. They work a little if I pull the plug out part of the way but not when they are plugged in all the way. All other headphones work.
Click to expand...
Click to collapse
same mine. more than that....i went back to the shop, and I was very surprised when the sales man, show me what I was supposed to do........try to push a little harder than usually ....
You guys were right, I was not pushing them in all the way. I feel like a dumb ass but thank you all!
same here.
at first i thought that the left headphone doesnt work.
later i used them again, pushed a bit harder and the left one works ;-)
same here but not with stock headphones. Replaced them for "ALTEC LANSING Muzx Core" model, didn't push enough and thought they didn't work. good quality price value better than stock
my stock ones worked fine, but the headphones from my n900 didnt work at all =( wierd they seem to have the same 3 contacts i guess there switch around or something..
The stock headset is a big problem for me, it kept on falling out. Maybe I just don't know how to use these headset, I've replaced the soft rubbery thing with a bigger set that came with the headset and still won't stay in my ears. I tried the headset from my iphone and it works as a headphone but the mic doesn't seem to work when making calls. The control seem to be able to pause/play music. The volume control on the apple headset doesn't seem to be able to control the volume though. I need better headsets.
This is the only issue that I had with the stock headphones. The jack is TOO SMALL! I'm having a hard time removing it every time I need to! I'm scared that if I pull it using the cord it'll rip apart.
So far I, and everyone who's played with my Tab have had the same issue with plugging in Headphones. You really have to jam them in there...
Re: Off-Topic Movie Thread
bluen25 said:
The Samsung headphones that came with my tab do not work. They work a little if I pull the plug out part of the way but not when they are plugged in all the way. All other headphones work.
Click to expand...
Click to collapse
Ok either Tapatalk is trolling me or a mod is
"If I were two-faced, would I be wearing this one?"
- Abraham Lincoln (1809-1865)
I had the same problem
bluen25 said:
The Samsung headphones that came with my tab do not work. They work a little if I pull the plug out part of the way but not when they are plugged in all the way. All other headphones work.
Click to expand...
Click to collapse
I think this is the build of Samsung stuff. I tried Apple headset one day. But the volume keys and the mic did not work. So is the answer button. Anyhow the out of the box headset is far more quality that the iPod ****. However I found out Addidas Schenheiser headset gives the best sound quality. It's like honey to the ears.
Apple headsets are flimsy easier broken yet expensive

No sound at all :'(

Just booted up my Milestone for the first time in about a year and I have no sound. Nothing through headphones or speaker. I tried flashing a new SBF and the problem is still there.
Just wondering if you guys have heard of this happening before?
I reckon it's probably a hardware fault. Is it worth getting it repaired if I have a Desire now? I was quite interested in it again now the keys have been released.
MrBadgerMilk said:
Just booted up my Milestone for the first time in about a year and I have no sound. Nothing through headphones or speaker. I tried flashing a new SBF and the problem is still there.
Just wondering if you guys have heard of this happening before?
I reckon it's probably a hardware fault. Is it worth getting it repaired if I have a Desire now? I was quite interested in it again now the keys have been released.
Click to expand...
Click to collapse
I doubt that both the headphones and speakers would go.
It does sound like a software thing somehow.
So you did full wipe/factory reset and all that from scratch?
Yep, did the lot. I remember when I was using it originally I used to get a lot of crackles and squeeks. I also remember the sound just dying as well, but would always come back on a reboot. Now there's just nothing.
I'm wondering if it could be the headphone socket? Say for example it's constantly picking up a signal as though headphones are connected. The headphone icon is now flashing up a lot on the status bar.
Oh yep that's what it sounds like.
So the phone is fine otherwise.. the phone rings and whatever else...
It'll function completely fine in every other way. Just can't hear anyone on a call or hear it ringing. Do you think it's going to be an expensive repair?
I dunno.
It may be as simple as a loose connection inside.
In that case, it'd probably be a cheap fix

Headphone jack problem - please read and comment..

My Streak7 has sprung up a little problem where the audio cuts off when the headphone plug is wiggled slightly. Has anyone else experienced this? If so, did you get it replaced? And if so, did your replacement have the same problem?
I am trying to figure out if this is common or not, as I have two weeks left before I have to keep this thing, if this is a common issue - I will have to get a refund as the main use for this is listening to music at work. So, even if you have not had this issue, please post telling me so. For mine, when the cable is pressed towards the front of the device it cuts off, when it is pressed towards the back it does not. Obviously it is a short with the pin, perhaps it is just bent...
Thanks..
daveid said:
My Streak7 has sprung up a little problem where the audio cuts off when the headphone plug is wiggled slightly. Has anyone else experienced this? If so, did you get it replaced? And if so, did your replacement have the same problem?
I am trying to figure out if this is common or not, as I have two weeks left before I have to keep this thing, if this is a common issue - I will have to get a refund as the main use for this is listening to music at work. So, even if you have not had this issue, please post telling me so. For mine, when the cable is pressed towards the back of the device it cuts off, when it is pressed towards the front it does not. Obviously it is a short with the pin, perhaps it is just bent...
Thanks..
Click to expand...
Click to collapse
It did not happen in my case.
It should be a audio jack problem. or the headset.
jiwengang said:
It did not happen in my case.
It should be a audio jack problem. or the headset.
Click to expand...
Click to collapse
Gotta be the jack, I tried three different cables same thing, it looks like one of the metal pins (looking into the jack it is the one on the screen side) is pushed in when it should be protruding slightly. I am going to get a replacement (thank goodness for root & Nandroid!) and hope it doesn't develop this problem... I really like my Streak.
Just a quick update, T-Mobile confirms that this is not a known common issue for the device, so that makes me feel better. I will swap it out on Saturday (work schedule doesn't allow me to get to a store before then) and pray the new one doesn't ever have this issue. If anyone else feels like chiming in on the subject, please do - the more responses the better..
I had a similar problem with one set of headphones. I think it might be related to the length of the pin. I tried using standard ipod headphones and worked fine (short pin). The first set I used that did not work had a microphone attached to them. I have not tried with any other since (longer pin).
purelywasted said:
I had a similar problem with one set of headphones. I think it might be related to the length of the pin. I tried using standard ipod headphones and worked fine (short pin). The first set I used that did not work had a microphone attached to them. I have not tried with any other since (longer pin).
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Click to collapse
Unfortunately for me, this is with numerous headphones and cables all with different styled plugs. Some with the longer plug (meant for i-whatevers), some with standard shorter plugs, and some in-between. The stock headphones, the stock headphones from my Nexus One, the stock headphones from my wife's MT3GS, the stock cable from my AKG headphones and all of the custom cables I have for my headphones... I am getting it replaced tomorrow. Thanks for sharing your experience though.
No problems using samsung vibrant headphones on my streak. Haven't tried any others yet. Think you just got a bum device.
Sent from my Dell Streak 7 using XDA Premium App
Yeah, looking into the new device's jack you can definitely see where the old one was broken. The connector was almost shoved into the device, whereas it should protrude slightly.
Restoring my internal storage, then I will restore my Nandroid backup and hopefully be up and running like this never happened. Never tried restoring a Nandroid onto a replacement device before, hope it works out!
Restoring my Nandroid now! Can't wait to boot it up!
Booting!!! Oh my, the anxiety.
Hot ****in' damn! it worked 100%!
No this issue with my streak 7 + SHURE earphone

How to force audio to play with front speaker?

As the title saids. The reason to do so is my phone "thinks" that an earphone is connected, but there's actually no earphone connected. Now all the audio are played with the "earphone that doesn't exist", that means the speaker won't play anything other than alarms.
I searched for solution, and found an app called "headset toggle" on Google Play. It allowed me to play music with the back speaker, but that's useless. What annoys me is that when I receive a phone call, the audio is also played with the "earphone that doesn't exist". I wonder if anyone knows how to force the audio in phone calls to play with front speaker.
Btw I'm using cm12.1, so I do have root. I've also tried flashing different roms, even stock rom to see if it's a software issue, unfortunately it's not.
Also I've found a "front speaker only mod" here but the download link is broken. If anyone have downloaded it before can you share a copy to me?
Here,
https://play.google.com/store/apps/details?id=com.woodslink.android.wiredheadphoneroutingfix
Iekuta said:
Here,
https://play.google.com/store/apps/details?id=com.woodslink.android.wiredheadphoneroutingfix
Click to expand...
Click to collapse
Thanks for the reply. I tried that app, it did what I want to do but it requires a ram consumpting background service. Please tell me if there's any other methods that doesn't require a background service. Thank you!:fingers-crossed:
Please, anyone knows a less ram consumpting method?
steveglowplunk said:
Please, anyone knows a less ram consumpting method?
Click to expand...
Click to collapse
If i were you should buy earpiece jack i think. Mine was broken too and i live with that broken jack for 1month and ordered a new jack, repaired it and everything is working like charm. Still using it about 7 months and no problem.
Its so cheap on Aliexpress.
Iekuta said:
If i were you should buy earpiece jack i think. Mine was broken too and i live with that broken jack for 1month and ordered a new jack, repaired it and everything is working like charm. Still using it about 7 months and no problem.
Its so cheap on Aliexpress.
Click to expand...
Click to collapse
Thanks for the suggestion. But I wanted to see if there's any software that allows me to switch between earphone and speaker mode. The phone could still play sounds through earphone after I plug one in, but it thought I still have an earphone connected after I remove the earphone.
Didn't quite understand what's an "earpiece jack" btw. Did you replace the whole earpiece of the phone?
steveglowplunk said:
Thanks for the suggestion. But I wanted to see if there's any software that allows me to switch between earphone and speaker mode. The phone could still play sounds through earphone after I plug one in, but it thought I still have an earphone connected after I remove the earphone.
Didn't quite understand what's an "earpiece jack" btw. Did you replace the whole earpiece of the phone?
Click to expand...
Click to collapse
Yes i mean that, sorry for bad english :silly:
I totally understand your problem, it is the same problem happened to me
I suggest you because it's so easy to change the jack-port (whatever means lol).
Headset Toggle app

Dodgy headphone port

Is anyone else finding that they'll plug in headphones and the handset isn't recognising that there's something plugged in?
The-Last-Hylian said:
Is anyone else finding that they'll plug in headphones and the handset isn't recognising that there's something plugged in?
Click to expand...
Click to collapse
No, never happened
Nope.
I have the same problem. Some headphones work fine and others don't. I found that an app called SoundAbout can fix this. It can force the audio into the headphones even if the system doesn't recognize the headphones. Seems that this is a software problem.
I'm still having the problem that some headphones just won't stay plugged and come off easily. Wonder if the problem is the actual headphone socket?
itchian said:
I have the same problem. Some headphones work fine and others don't. I found that an app called SoundAbout can fix this. It can force the audio into the headphones even if the system doesn't recognize the headphones. Seems that this is a software problem.
I'm still having the problem that some headphones just won't stay plugged and come off easily. Wonder if the problem is the actual headphone socket?
Click to expand...
Click to collapse
I had the same problem with the standard headphones, every other headphone worked, i actually find a method is pretty stupid but you have to put some saliva on the jack and twist it in the headphone jack so it makes contact, obviously now i changed headphones.
The-Last-Hylian said:
Is anyone else finding that they'll plug in headphones and the handset isn't recognising that there's something plugged in?
Click to expand...
Click to collapse
This just started happening to me this week. My Mate 9 was bought in February. I was about to do a full reset but I'll try SoundAbout and the saliva trick and post an update later.
UPDATE: SoundAbout fixed it for me. This leads me to believe the phone needs a reset as it doesn't appear to be a hardware issue.

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