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So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:
Sorry to hear that but I've read that LG will repair your screen for less than that.
Sent from my Nexus 4 using xda premium
hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone
Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.
xXx_S13 said:
So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:
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sorry bro. hope you get it fixed and working again soon. did you have a case on the phone? just curious to know how fragile it is.
Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium
Damn man, that sucks. The first time my Nexus was dropped was from my friend being careless... So because of that, I made it so that no one except me can use my phone. I hated my friend for doing that because it was the first hour I had my phone...
But for the screen fix, try to see if you can find a lower price. Doesn't hurt to continue searching the web.
ru5l4n12 said:
Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium
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Your a bit of a kn×b aren't you
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xXx_S13 said:
hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone
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I heard it was 7-10 days after they receive it including return shipping.
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Damn ....that sucks
Sent from my Nexus 4 using Tapatalk 2
I know how it feel bro. First scratch on beautiful screen. Crying in a corner
And that's why I have a case.
Sent from my Nexus 4 using Tapatalk 2
Harry Pothead said:
Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.
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LG will not give you a quote. They will only say, "We cannot give you a quote without you sending it in. Please send the phone in to us, with you being responsible for shipping, and then once we've had a chance to look at it, we will let you know the cost of the repair."
Even after I pushed saying how about the front lcd and digitizer, they still wouldn't give me an estimate.
Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?
So was it worth not having a case?
Life is like a pubic hair on a toilet seat. You're gonna get pissed off sometimes.
Sent from my Nexus 7 using xda premium
vikramkhalsa said:
Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?
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In US is something like $140...in UK I will let you know on Friday when I receive the quote
That really sucks... Something about these new phones, in particular the ones with the new touch sensor in glass or whatever they call it. The touch response is gone on a crack. I recall my first Droid had two cracks across the entire face and it worked flawlessly... I think I'd rather have that 1mm gap in the display/glass then have to replace it due to a simple crack.
Sent from my Nexus 7 using Tapatalk HD
Ouch that really does suck
Hope you get it fixed pretty soon
knock on wood, i hope i don't drop it, i have butter fingers too, i did let it slip once but i had the usb cable in it still and it only fell like 2 foot on soft wooden floor, if you drop it from your pocket( 4ft >) and it hits hard floor like cement, its a goner i think!
So I pulled out my phone at work, turned it on and 3/4 of my screen was black, there was a tiny crack on the very edge under the glass. I have a hard case and screen protector. Took it to Sprint and asked how it was possible, they said pressure cracks with these are common, but since it is physically damaged I'd have to pay $150 thru Asurion, fantastic. So be very very careful with these because apparently ANY small amount of pressure on these will crack the LCD, even with no other physical damage to the phone.
Sent from my SPH-L720 using xda premium
Damn....sorry to hear that man....
If this is true that its common then make sure you find a complaint and talk to the highest supervisor at sprint to get this reversed if its later found to be a known defect. Worked in the past.
Sent from my SGS4. Go Blue!! Buck the Fuc keyes!!
I really hate to see this post in the Sprint section. Was hoping that maybe this issue was a problem with the manufacturing line that is producing the GSM varients. This does seem to be a fairly widespread problem for the S4 and it indeed has to be a defect. There is no way that this should be happening on such a wide scale just by having the phone in a pocket....even if it is skin tight. The international S4 thread as well as the AT&T and T-Mobile threads are littered with this same issue as the OP here stated .It really makes me nervous and I hate having to be extra careful with this phone.
troyboytn said:
I really hate to see this post in the Sprint section. Was hoping that maybe this issue was a problem with the manufacturing line that is producing the GSM varients. This does seem to be a fairly widespread problem for the S4 and it indeed has to be a defect. There is no way that this should be happening on such a wide scale just by having the phone in a pocket....even if it is skin tight. The international S4 thread as well as the AT&T and T-Mobile threads are littered with this same issue as the OP here stated .It really makes me nervous and I hate having to be extra careful with this phone.
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Yeah, it has to be a manufacturing defect. I asked 3 different corporate stores how the hell the lcd under the glass cracks without any other damage to the phone, or without dropping, hitting it, etc. They said they don't know, of course. After I ordered my replacement, I tried barely flexing the phone without my case as is if it might in your pocket, and sure enough it cracked underneath in 3 more places
I'm going to call Samsung on Monday, and very nicely request my money back for my insurance deductible due to it being an obvious widespread defect. I shouldn't have to pay $150 for a refurb when it's a little over a month old with absolutely no abuse
Sent from my SPH-L720 using xda premium
If you go to a Sprint preferred retailer that had a service and repair center they can replace the screen if you have insurance for free. That is a fact it happened to me.
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neemot said:
If you go to a Sprint preferred retailer that had a service and repair center they can replace the screen if you have insurance for free. That is a fact it happened to me.
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I went to 3 different repair centers, and they all told me it was an insurance claim.
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SAShady said:
Yeah, it has to be a manufacturing defect. I asked 3 different corporate stores how the hell the lcd under the glass cracks without any other damage to the phone, or without dropping, hitting it, etc. They said they don't know, of course. After I ordered my replacement, I tried barely flexing the phone without my case as is if it might in your pocket, and sure enough it cracked underneath in 3 more places
I'm going to call Samsung on Monday, and very nicely request my money back for my insurance deductible due to it being an obvious widespread defect. I shouldn't have to pay $150 for a refurb when it's a little over a month old with absolutely no abuse
Sent from my SPH-L720 using xda premium
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Them niggaz playin u man. U better tell them straight up.
Sent from my SPH-L720 using xda premium
was just in the international s4 thread and there a bunch of s4 users that have had the same problem.. that sux man.. seems samsung is not owning up to the problem.. guess ill have to be extra extra careful now
It's sickening because you pay so much, and expect there to be at least SOME quality
I'll call Sprint tomorrow and see if I can get the deductible credited after reading about it being a widespread defect, and the fact that the repair tech wouldn't even look at it closely before blaming me
Sent from my SPH-L720 using xda premium
I fear this happening. Especially since the S4 seems to have a fish eye effect when looking at things from the screen off as a reflection
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SAShady said:
I went to 3 different repair centers, and they all told me it was an insurance claim.
Sent from my SPH-L720 using xda premium
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Did you go to corporate locations or preferred retailer
Sent from my SPH-L720 using xda premium
Mine broke from a 1 foot fall on a dirt road. Sprint wouldnt even look at it paid $150. Got the first replacment and it was all jacked up. Got the 2nd replacment and its all good now. When the screen broke I was so pissed. First broken screen since the treo 600.... Told my wife as soon as a good replacement is in my hands I was gonna spike the broken phone..... Well touch screen still works lol after two13 ft falls
Sent from my SPH-L720 using Tapatalk 2
neemot said:
Did you go to corporate locations or preferred retailer
Sent from my SPH-L720 using xda premium
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Corporate. All the repair centers here are corporate stores
Sent from my SPH-L720 using xda premium
mikejones13 said:
Mine broke from a 1 foot fall on a dirt road. Sprint wouldnt even look at it paid $150. Got the first replacment and it was all jacked up. Got the 2nd replacment and its all good now. When the screen broke I was so pissed. First broken screen since the treo 600.... Told my wife as soon as a good replacement is in my hands I was gonna spike the broken phone..... Well touch screen still works lol after two13 ft falls
Sent from my SPH-L720 using Tapatalk 2
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See that's different, I'd own up to breaking the glass after dropping it, but the amoled UNDER the glass cracked in my pocket
Sent from my SPH-L720 using xda premium
SAShady said:
So I pulled out my phone at work, turned it on and 3/4 of my screen was black, there was a tiny crack on the very edge under the glass. I have a hard case and screen protector. Took it to Sprint and asked how it was possible, they said pressure cracks with these are common, but since it is physically damaged I'd have to pay $150 thru Asurion, fantastic. So be very very careful with these because apparently ANY small amount of pressure on these will crack the LCD, even with no other physical damage to the phone.
Sent from my SPH-L720 using xda premium
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What brand/model case do you have? Now, I'm spooked. I've never cracked a screen. I've had Windows PC phones: the 6600, Mogul, original Touch, Touch Pro, Touch Pro 2, and Treo 700wx. Then Android phones: Hero, OG Evo, and Evo 3D. I've always had them in cases. The Windows phones had pouch cases. The Treo had a silicone case. The Evos both had the Best Buy Platinum cases which are Seidios. Most of them I used without screen protectors. Never a broken or cracked screen.
My S4 has a Casemate case on it. It's a 2 layer case: silicone with polycarbonate shell. I also have a 3M anti-glare screen protector on it. I wonder if this is enough? I often put my S4 in my jeans pocket, though sometimes I put it case and all into a sort of pouch in my purse if I don't have a pocket in my slacks or skirt.
Those of you that have had S IIIs and Note IIs, were there any defects with those screens? Thanks.
I've never had a phone do this and I've had pretty much every generation of touch screen device starting from the mogul, and I've NEVER had this happen. Sure I've shattered the glass on a few, but that was from severe drops. I have a clear plastic/rubber case and HD screen protector. The only activity I was doing was squatting up and down cutting appliance boxes open. I didn't hit against anything. The AMOLED should not break beneath the glass, even if the phone were to be flexed from being in your pocket.
Sent from my SPH-L720 using xda premium
I'm glad I ran across this thread good info
I love the 90s good times
I honestly don't think the screens are breaking from just sitting nicely in pockets and purses. Over flexing in pockets makes sense. Its a big long wide thin phone. But its not just breaking for no reason. Just not buying it sorry.
This was discussed before about edge to edge displays on big phones. Maybe some sort of cushions can be used to reduce this effect if its is truly the cause.
A corporate repair store is suppose to replace the screen. In my experience I've seen some corp repair stores are just bad and say no we can't but then I've called sprint and gotten supervisors on the phone and handed the phone to a store manager and all of a sudden the story changes and its then repaired.
Side note... I do not see a fisheye effect on my screen or girlfriends Verizon phone. Maybe the ones that do have a issue and are prone to breaking easier? Idk.
Sent from my SGS4. Go Blue!! Buck the Fuc keyes!!
I've owned 8+ large screen touch phones, that have been dropped, bumped, flexed, etc WITHOUT a case that haven't broken. Now this one in a case, never dropped, never hit, or bumped, suddenly the lcd cracks under the glass? Yeah, call me crazy, but that shouldn't happen. Especially on a flagship $650 device.
And to further explain the damage the crack was vertical about a half inch, right along the power button under the white frame. There is no physical damage, no dings, scratches, NOTHING to the phone.
Sent from my SPH-L720 using xda premium
First things first, I freaking love this phone!
However, I've had this phone since it came out and I already have like 2 small scratches on the screen. I had my iPhone 5 for almost a year and didn't ever scratch the screen. Has anyone else had issue with the screen easily scratching? It's pretty disappointing but 100% my fault I guess. I haven't dropped it or anything.
I put a screen protector on it the same day I got it so I didn't get any scratches at all.
Sent from my XT1056 using Tapatalk 4
that was fast
24 hours, slipped out my hand when bent to tie my show, 2 feet off the ground it landed flat on the ground. Shattered.
I want to blame myself but this wasn't an epic slip, I guess there's a magic spot you dont want to hit if this thing falls but if its that easy I think alot of people are going to be doing the same.
Maybe someone at support is having a good day, doubtful. I can;t buy another one tho if it breaks so easily. I've never actually cracked a screen before.
it looks like a tall iphone now
FML
pootown said:
that was fast
24 hours, slipped out my hand when bent to tie my show, 2 feet off the ground it landed flat on the ground. Shattered.
I want to blame myself but this wasn't an epic slip, I guess there's a magic spot you dont want to hit if this thing falls but if its that easy I think alot of people are going to be doing the same.
Maybe someone at support is having a good day, doubtful. I can;t buy another one tho if it breaks so easily. I've never actually cracked a screen before.
it looks like a tall iphone now
FML
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my condolences. I know how it feels. I got mine today but my case is coming in next week. crossing my fingers to keep the damn thing safe till then
pootown said:
that was fast
24 hours, slipped out my hand when bent to tie my show, 2 feet off the ground it landed flat on the ground. Shattered.
I want to blame myself but ...
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I'll just stop you there. It's a smartphone. Without a case, if dropped, it will break. Period. I'm sorry for your situation but this is why cases are so widely used.
kaywalker23 said:
my condolences. I know how it feels. I got mine today but my case is coming in next week. crossing my fingers to keep the damn thing safe till then
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i have dropped my GS3 face down while riding a bicycle and it's fine. Then probably 20 times in a similar instance to just now all i have on that are some some scraches.
Trying to get in touch with LG see what they charge for screen replacement, a post on the LG G2 forum says $105 plys shipping.
pootown said:
i have dropped my GS3 face down while riding a bicycle and it's fine. Then probably 20 times in a similar instance to just now all i have on that are some some scraches.
Trying to get in touch with LG see what they charge for screen replacement, a post on the LG G2 forum says $105 plys shipping.
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If that's accurate that isn't too bad! I know when I cracked my Galaxy Nexus screen last year I just called Google and they sent me a new phone, charged me the full price of the phone, then when I returned my broken one they refunded all but $100. It was a damn good deal in my opinion. You might want to give that a try instead of dealing with LG.
No one to blame but yourself. That sucks though.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Ive only dropped one phone in my life time, htc one x, and the first fall equaled shattered screen =(
I have done the same to gs3, nexus 4, HTC one (yes I am clumsy) they are all as brittle as each other. I just make sure I have insurance!
Sent from my Nexus 5 using XDA Premium 4 mobile app
Ouch. I cracked my Nexus 4 screen 3 times. Sent it o LG every time lol. The last time I sent it, they actually just fixed it for me for free, which was really nice of them.
Anyways, if it really no a $105, this isn't bad. It was around $150 to fix the N4 each time I cracked. The digitizer was literally right on the glass in the Nexus 4, so even the smallest chip could render the entire screen unusable. As was what happened to me.
Nexus 5 has Gorilla Glass 3. I really hope that makes a difference.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Gorilla glass prevents scratching, not cracking.
Sent from my Nexus 5 using XDA Premium 4 mobile app
I usually run totally naked. I love the feel it. With anything on it just seems as if it is not necessary.
On that note, i have never dropped my phone.
sn0warmy said:
If that's accurate that isn't too bad! I know when I cracked my Galaxy Nexus screen last year I just called Google and they sent me a new phone, charged me the full price of the phone, then when I returned my broken one they refunded all but $100. It was a damn good deal in my opinion. You might want to give that a try instead of dealing with LG.
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I got google Nexus support on the phone and went the "come on do me a solid bro" route. The guy at google put me on the phone so I guess he asked someone, but he said he couldn't do anything. I'm on with LG now to find out the price. Maybe try google later and will get lucky.
LG says $40 - $100 depending on extent of damage. LG tech said the digitizer is attached to the screen and very hard to separate. But total turnaround time is 5-7 business days, from time they receive the phone, evaluate repair charges, confirm cost with me and do the work. That's impressive. I could probs sell the thing broken to some of the impatient fanboy nut jobs out there.
Had the nexus 4 for almost a year and dropped it a dozen times from various heights (even shoulder height, and 6' tall) and not crack. Then two weeks ago it fell off my chair about one foot and cracked the bottom of my screen and rendered part of it unresponsive. So it just depends on how it falls. It could fall a hundred times or just once.
Sent from my Nexus 5 using Tapatalk
picture?
Oof, that's too bad! I'm trying very hard to baby mine so far, will be ordering a tempered glass screen protector and a case some time this week. I think the glass screen protector will be enough to prevent a cracked actual screen, so the case is just for situations where I'd want some extra protection (say, hiking, or going to a state fair, etc.). I used a tempered glass screen protector on my Galaxy Nexus for a long time, and it saved my actual screen twice (screen protector cracks, real screen underneath was fine). Best $30 I will ever spend on phone accessories.
Pic or it didn't happen.
I shattered the screen of an iPhone 4S that I dropped down a flight of stairs (on accident?) and ran over an EVO 4G with my car when it slipped out of my pocket getting in. In both incidents neither phone was in a case, and in both I absolutely was to blame. You stay calm and carry on, as the kids say.
UKWill03 said:
Pic or it didn't happen.
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you got me, im making this all up.
pootown said:
you got me, im making this all up.
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You can tell his screen is cracked because his shift key doesn't work anymore.
The plastic they used on Nexus 5 is very very soft. I mean the bezel cannot provide any protection to the screen when it falls on the sides.
Hi just dropped my xperia z from about 5 foot height onto pavement and the screen is not broken but it isnt responding to any touch.
Is there any chance it can be fixed without fitting a new screen?
That mean touch may be broken get to some hardware repairs shop
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dr3mro said:
That mean touch may be broken get to some hardware repairs shop
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just asked the guy who fixes my phones he said bring it in and ill see, said it could be digitizer which if it is then im ****ed.
had enough of this, broke the screen 2 months ago and spent £150 fixing it and £20 for a broken sensor.
arghhhhh.
Flashed a new firmware on it whilst deleting everything on the phone through pc companion but still no luck.
Im confused here, the phone guy said the digitizer is built in with the screen but im checking on ebay and theyre selling a seperate digitizer.
http://www.ebay.co.uk/itm/5-Touch-S...K_Replacement_Parts_Tools&hash=item4d1637f583
So if the screen is ok and digitizer broken would installing a new one fix it?
Let me know please, confused and angry,
Apparently the screen and digitiser are glued together, making it extremely likely that one or the other will break when attempting to separate them.
See this guide on replacing the touchscreen - http://forum.xda-developers.com/showthread.php?t=2417650
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It started working all by it self.
Thank god
Hi I'm trying to find a case that will protect my screen something like a thin plastic sheet my mate has such a cover for his iPhone 5.
Or is there a thick screen protector that someone can recommend?
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