Database Develop

Droid 3 screen stays black .

So the phone (XT860 Bell) has problems when I unlock it the screen stays black. The phone works though cause when someone calls I can still pick up as I know somewhat where the green button is. But for the rest I can't do anything.
The only way to get the phone back is to remove the battery and restart the phone. Then it works again.
Anyone else had this problem?

have you tried hard resetting it?

No will do so. But before doing that I thought maybe there is some simple solution.
After the update to 2.3.6 things went all a bit wrong I think.

If you got this after the update, I am quite confident data wipe will solve your problem. You can try wiping cache only first - this way you won't lose your configuration and might solve the problem. The update supposedly wipes cache, but maybe that didn't work properly while you were updating. Enter stock recovery and give it a try.

Hey thanks for the help. But just did a reset. Not sure what went wrong when I did the update. Did wipe. Annnnyways. Right now it's stable. Let's see if it stays like this.

Ok sadly the reset didn't fix it. It took a whole day to go black again but still happened.
Any other solutions? I am scared that it's a hardware failure...but let's hope not cause I am in Holland.

I have the droid 3 and the same exact thing is happening to me. Sorry to tell you this but it has to deal wit the connector between the keyboard and screen. I've taken mine to get checked by a "phone doctor" and they told me that. I will tell you this now ,since it is still in the early stages, it's going to get worse to the point that it will stay black. Get it fixed by a techy or get a replacement soon. Mine reached it's point today and I am going to need to get it fixed. Hope it helps.

Johnny2293 said:
I have the droid 3 and the same exact thing is happening to me. Sorry to tell you this but it has to deal wit the connector between the keyboard and screen. I've taken mine to get checked by a "phone doctor" and they told me that. I will tell you this now ,since it is still in the early stages, it's going to get worse to the point that it will stay black. Get it fixed by a techy or get a replacement soon. Mine reached it's point today and I am going to need to get it fixed. Hope it helps.
Click to expand...
Click to collapse
Doesn't sound good man :-(......
Though it happened a lot the passed days since the reset ( knock on wood) only once. Do wonder why it happens less now.

Yea you can reset all you want it's going to go blank. I had to right the dial pad numbers with marker on the screen just to make calls. I say get it fixed or replaced soon

I've got the same issue here. I know the thread is old, but I'm from the Netherlands (just like eezdva) and would like to know how to repair this.

lucaspr said:
I've got the same issue here. I know the thread is old, but I'm from the Netherlands (just like eezdva) and would like to know how to repair this.
Click to expand...
Click to collapse
If you can't take it back and want to try to fix it yourself you need to search for a droid 3 flex cable. The one you want has the front facing camera, front sensors and earpiece speaker on it. Then head on over to ifixit for a teardown guide (sorry no repair manual yet, I plan on working on one).
I have to add that taking this phone apart to replace this part is no small feat, and it would probably be better finding a phone doctor to do it for you, or just getting a new phone.
When you buy the part, request an OEM part, I have been sent cables where the front facing camera displays sideways, or doesn't work at all. Most also don't come with the front button deflector, and that has to be transferred from the old cable.
Hope this helps

Ok . Well I don't really know what the problem is. But it went away. Actually it started I think after applying the update . I got myself another external sdcard . At a certain moment I decided to remove it and things cooled down. It now actually never happens anymore.

Well I gues you're lucky!
My screen sometimes starts all scrambled and the phone doesn't power on. Sliding the screen a couple of time sometimes helpes, but most of the time I don't really know howto get the phone working again. I think it's more stable when I leave the phone 'slided out' (don't know the right word now).
And I searched Motorolas website and found 2 reparing companies in the Netherlands. They both are authorized by Motorola, as of such I think this repair will be in warranty.
I do have to send it for repair. I don't want to take it apart because of what bitz_dv said. I'll let you know!

No Fix
When I was gone on a short holiday my college got a call from the 'authorized' motorola repair center. They can't fix my phone. I need to pay 11 euro to get it back and that's it. I tried calling them but there was no answer.
I sended my phone in on 22 may 2012 and now they decided they can't repair it. I spoke to Ted from Negri Electronics who told me to get in touch with Motorola as my warranty is still valid.
I'm a little confused, where should I go if an official repair center can't fix my phone but do tell me the repair is within warranty..
What can I do? Besides ordering the parts and take the phone apart myself..
I started my search for the flex cable... I did repair a N97 once, within the warranty period and later on sended it in and they repaired it under warranty....
Is this the cable I'm searching for:
http://www.globaldirectparts.com/Motorola-Droid-3-XT862-Motherboard-Flex-Ribbon-p/mot1040660.htm

I am from Netherlands, and have the same problem with the screen, looks like many users from Netherlands do.. coincidence?
When i jst slide out the keyboard , a little bit is enough, and the screen goes black ( black screen of death ) it doesnt power on with power button.
I looked for a flex cable at ebay, and it surprised me , that cable is also doing the front camera, and speaker... My front camera wasnt working too, and speaker made strange sounds many times, so it could be that cable, but not sure.
Check my thread, i have also uploaded a video to make it more clear
http://forum.xda-developers.com/showthread.php?t=1955892

Interesting Display Problem about my Note 5

Hi dear XDA members,
I have some problem about my Note 5. I bought my phone 17 days ago. It is genuine. I was walking. And weather was sunny. I opened my phone and tried to call someone. Brightness was %100 (manual). I saw, Light Sensor worked (more Brightness). And Promixity Sensor worked too. Because, I was speaking with friend. I finished my call then I looked the screen:
What the….. Screen turned a green, purple, pink, black, gray, navy blue hue. I shocked and I got screenshot, then restarted Note 5. I check the screen when restarted. It was okay. I opened the screenshot for check it too. SS was ok too. This is my 1st problem. And i didn’t see this again.
Now, a 2nd problem in same day:
I’m using Swiftkey app with gray keyboard theme. I was chatting with friend. I called him (weather was sunny again) and turned back to keyboard.
What !? Gray keyboard turned a greenish hue. And I check my wallpaper (i was gray too). Its bottom lines turned a greenish hue too. Then I restarted phone and problem finished again.
Later, I called Customer Service Representative of Samsung. I explained all problem. She told me: “Format your phone. If problem isn’t finish, bring phone to service.”
Then, I formatted phone. Tested it many time. And there is no problem for 6-7 hours. BUT… I got the problem again. But I found some interesting tips to check the problem.
1. I checked *#0*# . And everyting is okay.
2. I opened my wallpaper in “Gallery” . And bring its top line to bottom line. So, gray was gray. But wallpaper’s bottom line was greenish on desktop. So, i think this isn’t Screen Panel problem. Looks like graphic bug. (Btw, notification bar's background was greenish too.)
3. I tried to active Light Sensor without “Calls” . And there is no problem about colors. Only in “Calls” . Looks like graphic bug with “Calls”
4. I didn’t restart my Note 5 when i got the problem again. I tried to lock off / lock on. And I saw: Screen turned to normal.
So, friends.. I think i will bring phone to service for research this problem. But I’m not sure. Problem looks like software bug. OR HARDWARE ? And maybe GPU problem ? (I didn't get problem in games, apps, etc.) I’m Confused…
Please help me. Must i go to service ? Or wait for new update etc.
P.S: My English isn’t so good i think. Thanks for understanding and helps.

Is my topic visible ? I'm new in forum.

Since this is a defect in their part, it should be covered under warranty. Just send it in, it is most likely a problem with the GPU or other component if even a format didn't fix it. If it was a software bug, the problem would be more widespread. It should be free of charge though because it isn't due to your use

Brinith said:
Since this is a defect in their part, it should be covered under warranty. Just send it in, it is most likely a problem with the GPU or other component if even a format didn't fix it. If it was a software bug, the problem would be more widespread. It should be free of charge though because it isn't due to your use
Click to expand...
Click to collapse
Thanks for reply mate. I called customer service representative again. He told me: "If your phone is defective, we'll give you new Note 5 or you can take your money back. This is for new purchased phone (in 1 - 30 days)"
I will bring phone to service tomorrow. But I will be sad, if they tell me "it is software problem." I don't want to give my phone for nothing. But I don't have another way.
TY again.

Hi again mates !
I got the phone from service yesterday. They found nothing (very funny).
I spoke with employee :
* M = Me
* E = Employee
M: Did you open the phone's case for check the problem ?
E: No, I can't open the phone. This is risky.
M: So, How did you understand there is no problem ??
E: I think you used the phone as obsessively.
M: Wait. Did you tell me "obsession" ? I saw the problem with my eyes !
E: Mr. Cpt. Price, I mean: Don't care about it. Just use the phone. I used your phone for test. I saw nothing. You must take a video if you see problem. So, we can send it to SAMSUNG as proof.
M: You are very funny. I saw truth today. I saw Samsung's quality. Give me my phone.
So, guys I got the phone. And I'm using it with %98 brightness on a sunny day. So, there is no problem for now. I took that problem with %100 brightness on a sunny day. If i get that problem, I press lock off / on button. And problem is being finished.
I think I won't send it to service again. I won't spend my time for nothing. Sad but true: Apple is better than Samsung about satisfaction of service.
I will use the phone and if see a serious problem, i will go to service then.
I think that was a software problem or bug. What is your thought and advice ?
Regards...

Do you have any idea ?

Blair Miller said:
Since you only brought the phone 17 days ago, may be you could to change a new one in your supplier?
Click to expand...
Click to collapse
They told me: We need to find a problem for change the phone. So, we can show proof to Samsung.
I don't know, how is Samsung services in other countries. But in my country: Samsung services are bad.

Dead screen ?

My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!

Have you hooked it up to a computer and tried to see if it's recognised by ADB?

moses992 said:
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Click to expand...
Click to collapse
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this

That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1

Didgeridoohan said:
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
Click to expand...
Click to collapse
Havent done that yet. Only thing that would be good for is making sure its a hardware defect right ?
jazz995756 said:
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
Click to expand...
Click to collapse
That makes sense. could be just a loose connector between the LCD panel and the MoBo ..
Problem is i live in Jordan and I got the phone from Dubai. Its still under warranty of the seller (Souq.com ; an online store .. kind of like Amazon of the middle east ), So i have to send my phone to Dubai to fix it. Now i could just go to a local phone repair shop and ask the guy to check the connectors, but im afraid that would void the warranty and not solve the problem ;( .
dahawthorne said:
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Click to expand...
Click to collapse
I submitted the form , although i live in Jordan which has no presence of Google whatsoever but what the heck !
thanks all for your suggestions.

Google is supposedly a global company...
Let us know how it goes, and good luck.

Well, if you figure out that it is just the screen, you can use this program for basic control with a lot of latency
http://forum.xda-developers.com/showthread.php?t=2786395
It's a little rough and confusing but, it's workable. If you need help setting it up feel free to shoot me a PM.

Rear camera turn black when use it

Whenever I try to use the rear camera the display turns black while only showing the HUD. The HUD works fine, but the camera doesn't work at all. Nothing is blocking it either.
When switching camera modes (to manual mode for example), an error pops up saying that the "camera is not available"
IMPORTANT NOTE: The front facing camera is working perfectly fine.
Things I tried to do (aside from shipping it for repair):
1. Android repair via the PC companion software
2. Internal reset
3. Safe mode
4. Clearing cache files for the built-in camera app
5. Installing an alternative camera app (the built-in one was disabled)
6. downgrade and upgrade
7.change camera for new one (tested)

I had same situation with regular Z3. Someone brings it to service where I'm working and my first think was camera fault but changing camera didn't fix it. Near camera connection You can see some small capacitors, we call it filters. It looks like capacitors but it's soldered not only on opposite sides but 2 points on both sides. In regular Z3 there was 5 elements like this to change and after that camera starts working. I don't remember how exactly it's made in Z3c but it's really possible that it's the same issue and same way to fix it.
One more thing, if You can check one one more camera to exclude camera itself cause most issues like this are caused by faulty camera. I had many phones (most Z1 and Z1c) with this issue and changing camera always was the solution.
Good luck.

Same Here. Need help too.
Sent from my D5803 using XDA Free mobile app

I have three cameras and two z3c, I interchange camera and phone and always the same result

At this moment I don't have any Z3c to disassembly (except mu own but under warranty) to check where those capacitors are but if You could take a picture of camera connector on motherboard and near area I can mark which one should change.

@Chamelleon

Main camera not working
I have the same issue with my Z3 compact. The issue started happening on the 11th month of my one year warranty, I sent it for repair (14 business days y + shipping time back and forth). It came back with the same issue. Sent it back right away. After another three weeks without my phone, I got it back. Guess what? EXACT SAME ISSUE!
I called their support line explaining what happened, the guy told me that there is nothing they can do about it since my warranty expired. Of course they didn't have in consideration that I sent my phone before it expired and it took about seven weeks back and forth. There wasn't any sort of damage on my phone, was never dropped or damaged in any way, I never submerged it even if in theory, that would be ok. The report said "it has reviewed the functioning of the unit, unfortunately the defect is in the PCB so it is not able to undergo repairs to it."
The guy on the phone told me what he thought the report meant. It means there is damage on the main board(not caused by me) and the one year warranty manufacturer warranty department won't repair it. Maybe, if I had bought the 2 year "extended" warranty, they could do something about it. I asked if the issue is that my one year warranty was expired or if it is something that they just don't fix unless you get the "extended" warranty. He couldn't answer me and the only thing he said was "is there anything else I can help you with?"
From what I understood, there are two completely different departments, the one year manufacturer warranty that only cover some things. Not even sure what, because if it's broken screen, water damage or any physical abuse, they won't fix it. If it's a problem with the main board or PCB, they won't fix it either. It is a mystery to me what gets fixed in that department. The other department is the 2 year extended warranty. I'm not sure what they are willing to fix there, but from what they guy on the phone told me, it's more than the one year regular warranty.
Long story short, after two trips to FedEx, at least 8 hours total on phone calls, more than 7 weeks without my phone, I ended where I started. Sorry Sony, never again. Worst customer support I have ever experienced.

At this photo I can see only 4 of this capacitors and marked it, maybe it should be four or one I missed cause quality. Anyway regular Z3 has 5 like this and after changing all 5 camera start working again. You can desolder it from most Sony phones, I used capacitors from MK16 (Xperia Pro). So find some Sony board with capacitors like this and ask someone with good hot air solder station (if You don't have one) to change it.

Any news to this problem? I bought used Z3C with black rear camera problem because it was cheap. (Yes, the front facing camera is working perfectly fine). So far I have only tried software fixes and obviously they didn't help. I ordered new camera module from ebay and I'm now waiting for it. Has anyone tried soldering new capacitors if the new camera module doesn't help?
EDIT: Here is another thead with same problem: http://forum.xda-developers.com/z3-compact/help/rear-camera-hardware-detected-black-t3231509

As I said I've done it only in regular Z3 but If You gonna try give me some info is this solution is also working in Z3c case.

Chamelleon said:
As I said I've done it only in regular Z3 but If You gonna try give me some info is this solution is also working in Z3c case.
Click to expand...
Click to collapse
I'm still waiting for new camera module. If the new module is not working I will try soldering new capacitors. I will keep you up to date here .

Any news??

Completely forgot to post this, hope it help someone. I made the same thing with black camera on my Z3c. After I broke audio port in my Z3c and had to send it to warranty I took my gf phone, Z3c also. I restored my TWRP backup to her phone and all except camera was working. Camera was completely black but only main, front was OK. After that I was afraid that it's another hardware problem like Yours but after reflashing to stock problem gone. I repeated it few times to check if I'm right and I was. After flashing backup from another phone even without TA and Kernel backup there is a problem with camera.
So I was wrong saying it's only hardware problem. If anyone still has this issue and didn't reflashed his phone check it first.

@Chamelleon yes it's somehow a software problem (if we could say that ). For me i did fix it.
I did a Nandroid backup for my black Z3 compact (camera works properly) an restored it on my new White Z3 compact (also camera woks fine). after restoring the white z3c rear camera shows black screen, the front one is good.
=> i did a format factory reset : didn't work.
=> flashed a TFT file : didn't work.
=> flashed a D5803_23.4.A.1.232_Customized FR.ftf : IT WORKS !
and then i remembered that my phone was from "SFR" , a french network provider.
i hope this helps also

Edit: too new account, would be nice if a mod unlocks the posting of the direct image links and fixes the links - I think they are useful as this is a common problem and i already invested hours translating russian and documenting my research nobody else should have to do it
for me it was a hardware problem after dropping it.. I even changed the camera module.
Did some reseach, russian sites have some input:
Layout1: directupload.net/file/d/4472/9andayji_jpg.htm
Layout2: directupload.net/file/d/4472/vzvgbqqo_jpg.htm
It was loose, but when i tried to push it down with a hot metal to "solder" it, at some point it jumped away and was lost because it is so tiny!
Missing part: directupload.net/file/d/4472/qmut35qt_jpg.htm
The russian site suggest this soldering of bridges, however its not clear to me if they mean one of this electronic pieces (4pins each) or also the lower one.
Russian: directupload.net/file/d/4472/ag43kmda_jpg.htm
The question is now how these (likely) filters (because so close to the camera have to be bridges, it seemed to have worked for some russians:
Pins: directupload.net/file/d/4472/k86j53hr_png.htm
Not sure if there are 4 indipendend pins or if for those small footprints of electronic devices they use only the edges and then they have the same signal.
I was not able to see any text written on those two things, however i didnt have any magnifying glass.

basmok said:
Edit: too new account, would be nice if a mod unlocks the posting of the direct image links and fixes the links - I think they are useful as this is a common problem and i already invested hours translating russian and documenting my research nobody else should have to do it
for me it was a hardware problem after dropping it.. I even changed the camera module.
Did some reseach, russian sites have some input:
Layout1: directupload.net/file/d/4472/9andayji_jpg.htm
Layout2: directupload.net/file/d/4472/vzvgbqqo_jpg.htm
It was loose, but when i tried to push it down with a hot metal to "solder" it, at some point it jumped away and was lost because it is so tiny!
Missing part: directupload.net/file/d/4472/qmut35qt_jpg.htm
The russian site suggest this soldering of bridges, however its not clear to me if they mean one of this electronic pieces (4pins each) or also the lower one.
Russian: directupload.net/file/d/4472/ag43kmda_jpg.htm
The question is now how these (likely) filters (because so close to the camera have to be bridges, it seemed to have worked for some russians:
Pins: directupload.net/file/d/4472/k86j53hr_png.htm
Not sure if there are 4 indipendend pins or if for those small footprints of electronic devices they use only the edges and then they have the same signal.
I was not able to see any text written on those two things, however i didnt have any magnifying glass.
Click to expand...
Click to collapse
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?

mrfrantastic said:
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
Click to expand...
Click to collapse
Try flashing stock ROM based on your country as i mentioned up.

mrfrantastic said:
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
Click to expand...
Click to collapse
Me not (also changed the HW cam), the guys on the russian site yes (even with other similar sony).
Just check if there is something loose, maybe you are lucky and its a software problem *fingers crossed*. To me it happend exactly after dropping (and changing the screen which went without problems) so I was quite sure its HW based.

basmok said:
Me not (also changed the HW cam), the guys on the russian site yes (even with other similar sony).
Just check if there is something loose, maybe you are lucky and its a software problem *fingers crossed*. To me it happend exactly after dropping (and changing the screen which went without problems) so I was quite sure its HW based.
Click to expand...
Click to collapse
Hi basmok,
First off thanks for the research and for the pictures!
I have a similar story, phone was dropped, rear camera won't work, tried different ROMs without any luck then took phone apart and saw that one of the four tiny capacitors
just fell off and now it's MIA...
The last pic from your post (directupload.net/file/d/4472/k86j53hr_png.htm) which I assume shows the soldering of the bridge doesn't seem to work...
Do you still have that pic?
Also did you make any progress on the camera fix or gave up?
Thanks,
Ati

AtiGala said:
Hi basmok,
Do you still have that pic?
Also did you make any progress on the camera fix or gave up?
Thanks,
Ati
Click to expand...
Click to collapse
You were lucky, they were already in the recycle bin and deleted on the camera. Best I could do picturewise, i dont have a macro lens. Here we go, added all to imgurl so hopefully they survive longer: http://imgur.com/a/Of1DY
And no, didnt make any progress as i dont know what component they are. Normally all components have lasered some code but not sure if its just too tiny for my eyes or if they dont have it. I was a bit unlucky as i didnt have a soldering tool, so i tried it by pushing the pin down with a paperclip which i headed with a lighter --- well it jumped away and was not the best approach

Touchscreen problem

Hello!
I've got a strange problem with my touchscreen's upper space. The notification bar can't pull down. I made a screen test under service menu, and the screenshot shows the result. I think, my guarantee expired last month, so i must made it at home. First, i try with a hairdryer heated uo top of the phone, the touch foil can push back .. unfortunately without success.
Beause the warranty has expired, eager to take apart the phone, I changed the film is already affecting other devices earlier ,. but this will be the last thing i will do. Before that, are there any "home trick" to solve that problem?
I changed so many firmwares, orfficals and customs. Problem stays the same.
Thanks for the help!

Is hardware problem. There are many threads here that discuss the issue. Only solution is to send your device to Sony repair or replace the digitizer yourself.

I had the same identical issue. First started with the screen getting random touch inputs and then the top area stopped responding. Mine is yet under warranty so sent it to Sony repair. They kept delaying it saying awaiting parts and then after chasing multiple times it was repaired and sent out last Monday. Says case and display as replaced. Yet to set it up.. contemplating between Kitkat or leave it on Marshmallow.

Yep sux, mine touchscreen was bogus too, send it in to be fixed under warranty

I have three z3c on my house two has this problem.
Is a sw trouble can't use screen protector....
Enviado desde mi hilo y dos yogures desde PetaTalk

I came on here to look for this. Happening to mine as well.
The *strange* thing is though when it's on the lock screen the swipe down works fine.
Unlock and starts being temperamental. especially in apps.
Just out warranty by about a week. Great.
I've installed Nova launcher as that lets me open notifications by double tapping the screen. This doesn't work in apps but does on the desktop. Anyone have any idea how much this costs to be repaired?

crankcaller said:
I came on here to look for this. Happening to mine as well.
The *strange* thing is though when it's on the lock screen the swipe down works fine.
Unlock and starts being temperamental. especially in apps.
Just out warranty by about a week. Great.
I've installed Nova launcher as that lets me open notifications by double tapping the screen. This doesn't work in apps but does on the desktop. Anyone have any idea how much this costs to be repaired?
Click to expand...
Click to collapse
The reason it works on the lock screen is that the hitbox for the notification bar is larger on the lockscreen. I had the same issue, luckily my phone still had one week of warranty left and SONY replaced the whole phone for me within a week for free. I sent it to official SONY repair centre here in Dublin, Ireland.

Hey Guys. It happens also for me. From 1 hour to another! And actually the fist hardware probem I ever had with Smartphone. Congratz Sony!
Its clearly visible that an complete vertical area from top to bottom is not or only very sporadic accepting the finger movement.
So Service Center is the only possibility? What do you think? tried already complete stock and factory reset.
Actually its logic to send it to Service but if you have comments or maybe the same error please let me (us) know.
Thanks for any comments in advance.

Same thing is happening to mine, almost two years to the day after I bought it. I'm gonna try taking off the screen protector to see if that makes any difference, otherwise it's phone upgrade time (which is not a bad thing). Started a week ago intermittently and now is pretty much permanent. PITA.

Mine is now a week at the service center. I bought it quite late so one year guarantee left for me. Will report what they did... But it is a bit scary how many z3c went defective because of touch screen problems...

I solved the navigation bar problem using Xposed + "Xperia/AOSP NavBar Buttons" module. Just increase navbar height to 150% and it's done. For the notification, bar install Nova Launcher and use the home button action (free) or the swipe down gesture (paid).

fluffi444 said:
Hey Guys. It happens also for me. From 1 hour to another! And actually the fist hardware probem I ever had with Smartphone. Congratz Sony!
Its clearly visible that an complete vertical area from top to bottom is not or only very sporadic accepting the finger movement.
So Service Center is the only possibility? What do you think? tried already complete stock and factory reset.
Actually its logic to send it to Service but if you have comments or maybe the same error please let me (us) know.
Thanks for any comments in advance.
Click to expand...
Click to collapse
Just to give you an final report: They changed my phone and I received an new one...
And the replacement was send right after I asked for ETA. All in all it took three weeks.
So maybe (if you phone is at repair in guarantee) asking and asking would speed up things and the possibility to get a new one is rising...
Now I have a white one (instead of black) but its OK...Feels a bit more like a new phone because of new color Thanks goodness not green or red...
The letter said that chaning to higher one or to another color is part of sonys replacement policies.

Hi again! The story continues. My guarantee expired after one year, but my warranty was good. ( it's 2 year ) I sent my phone to the service center. After two weeks, the service center changed my phone to a brand new xperia x compact.... I hope this will not be wrong with the display. In any case, I was pleasantly surprised to Sony right now.

What seems weird to me is that several people report the same problem at the same time. E.g. it start with random "clicks" on the taskbar and then the touchscreen area of the taskbar stops working. This is happening around the time of 2 years of using the phone. Really weird.
I like the phone but this is just disappointing. After the nougat update fail for the z3 / compact (first claiming that it cannot get nougat because of missing vulkan support which turns out to not being required by the compatibility definition document for nougat) and now the touchscreen fail, I'm pretty sure not going back to Sony for a phone. So sorry.

I have this problem too. The notification bar stopped working in august. And since yesterday the bottom of the screen doesn't work too, so I can't use the on-screen virtual buttons :crying:
I'm afraid this is getting worse and worse.

espi12 said:
I have this problem too. The notification bar stopped working in august. And since yesterday the bottom of the screen doesn't work too, so I can't use the on-screen virtual buttons :crying:
I'm afraid this is getting worse and worse.
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Click to collapse
I've faced this problem too. I buy Nova Launcher to use it's custom swipe down gesture as notification bar issue's workaround.
And i enable Glove mode on Display settings as on-screen virtual buttons issue's workaround. Of course it does not comfy.
As a newbie, i believe this issue caused by the software/MM. Maybe i'll try to revert back to LL or KK or another rom, since z3c would not get nougat update

I can add this to the list of defects I had as well.. Send mine back under warranty about a week ago, hope i'll see it back soon.. Nova Launcher is a good option but the xposes AOSP navbar seems like a better solution, if you have exposed.

I too have this issue with top portion of screen. Any day fixes other than buying new screen (1 month out of warranty)

I've updated to the Z5C and shelved this phone. I picked it up today to check which firmware it has and alas, the touchscreen simply crapped out out of the blue. This is unacceptable. The phone jack also went bad before I switched. I'm really pissed and I don't know what to do. I bought this phone two years ago. Look at the touch draw test to see where it died. How can a touchscreen go bad out of nowhere????

Hi everyone,
I'm facing exactly same problems described in this thread.
I bought my green Z3c in Italy less than 2 years ago and I still have the invoice, but I'm wondering if the warranty is still valid.
I'm wondering because I broke my glass during a trip in Australia and I replace it there, in a store, with original Z3c LCD touchscreen and frame but black colored. (I no longer have the store LCD receipt though)
What do you think? Can I consider my device to be under warranty?
Regards.