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Hello,
I dropped my HTC One to a hard floor today, from height of less than 50cm (20").
The screen was on before the fall, battery was >90%, everything was working. After the fall, the screen was off, led off, nothing happening from any buttons.
I have tried long-pressing powerbutton, powerbutton+volume, no effect.
I have tried charging, no effect. Even the charging led doesnt work.
I also tried powering it on under bright light (?), no effect.
I had my bootloader unlocked, CWM recovery and Android Revolution HD rom installed (http://forum.xda-developers.com/showthread.php?t=2183023)
The phone had Nillkin protective case (http://mobilemate.yetaa.com/htcdopod/nillkin-htc-one-m7-hard-protective-case.html). I can see no physical damage on the phone, not even a smallest scratch..
Any ideas, what can I try to get it working, before sending it for repair? (Let's hope it goes for warranty. I really don't think it should die for such a small impact..) All ideas welcome!
*EDIT* My phone was working for a second, but broke again. In repair now.
If you connect this to pc, and you press Power, pc can recognize it?
Guich said:
If you connect this to pc, and you press Power, pc can recognize it?
Click to expand...
Click to collapse
Thanks for your answer.
I can see no devices on my device manager, adb doesn't recognize any device, fastboot doesn't recognize any device. So nope..
tumik said:
Thanks for your answer.
I can see no devices on my device manager, adb doesn't recognize any device, fastboot doesn't recognize any device. So nope..
Click to expand...
Click to collapse
Did you longpress power when it was connected?
Because some people resolved this problem...
Why do i think that the battery moved inside so it turned of
Sent from my soon to be HTC One using xda premium
Guich said:
Did you longpress power when it was connected?
Because some people resolved this problem...
Click to expand...
Click to collapse
Yes, tried now pressing it for a minute, still no effect. Thanks for your answer.
mhoss48 said:
Why do i think that the battery moved inside so it turned of
Click to expand...
Click to collapse
Thanks for your answer. Might be, that's also the thing that first came to my mind.. Too bad I don't think there is a way to check for that.
Bad luck bro myne fropped from four feet touch wood no problem
Sent from my HTC One using xda app-developers app
Hey! I just put it in a charger again, and after a minute I suddenly noticed that the charging led light up! I tried pressing the power button, and it booted to bootloader!
I then went to fastboot -> Reboot, to get it to boot normally..
There was a sudden flash of the HTC logo (boot logo). Lasted less than half a second, then it died again.
Now it seems completely dead again..
Low battery
Guich said:
Low battery
Click to expand...
Click to collapse
Shouldn't be. I had it >90% when It first went dead..
Now it's on charger and doesn't show the charging light.
It also was on the charger the whole time, when I last got it to bootloader and when it died again.
tumik said:
Shouldn't be. I had it >90% when It first went dead..
Now it's on charger and doesn't show the charging light.
It also was on the charger the whole time, when I last got it to bootloader and when it died again.
Click to expand...
Click to collapse
Try to charge the phone for 1 hours...
Guich said:
Try to charge the phone for 1 hours...
Click to expand...
Click to collapse
Now charged for 1 hour without touching it.
Still nothing.. Even the charging led didn't light up at all.
tumik said:
Now charged for 1 hour without touching it.
Still nothing.. Even the charging led didn't light up at all.
Click to expand...
Click to collapse
HI
greetings
just my 2cents here
connect the phone to pc to usb 3 port (even usb 2 might do )
and try to boot into bootloader
and tell weather the phone boots, does the led flash or just vibrates or worst nothing happens
shrex said:
connect the phone to pc to usb 3 port (even usb 2 might do )
and try to boot into bootloader
and tell weather the phone boots, does the led flash or just vibrates or worst nothing happens
Click to expand...
Click to collapse
Hi, and thanks for your answer.
Tried both USB3 and USB2 ports. Can't get the phone to boot to bootloader. Nothing happens - no led, no vibration, nothing on the screen.
same situation
tumik said:
Hi, and thanks for your answer.
Tried both USB3 and USB2 ports. Can't get the phone to boot to bootloader. Nothing happens - no led, no vibration, nothing on the screen.
Click to expand...
Click to collapse
I'm having exact same problems except I did not even drop my phone, the screen and phone went dead as I was using it. I've been charging it for hours, no response from any lights or anything. I have tried pushing the buttons to force a reset to no avail. When I plug it into my computer it does not recognize it or even acknowledge that it's there.
Hey, my phone works again!
For the millionth time, I tried to start up my phone. No reaction.
Then I connected it to the charger, and the charging light came up.
I then pressed the power button... And it started! Now it works 100% normally, I have shut it down and rebooted and shaked and tilted and knocked it and removed charger and everything, it just keeps working 100% normally! And the battery was at 99% when I got it started.
I don't think the initial cause could be something (battery?) connected loosely, as it just started working all of sudden, and I cannot easily reproduce the error!?
Well, I'm glad it works now. And I'm glad I chose HTC One over GS4.. Self-repairing cellphones in 2013... What next?
Good, i'm happy that your one works fine!!
Enjoy with this!!
Sent from One with Tapa4 Beta
tumik said:
Hey, my phone works again!
For the millionth time, I tried to start up my phone. No reaction.
Then I connected it to the charger, and the charging light came up.
I then pressed the power button... And it started! Now it works 100% normally, I have shut it down and rebooted and shaked and tilted and knocked it and removed charger and everything, it just keeps working 100% normally! And the battery was at 99% when I got it started.
I don't think the initial cause could be something (battery?) connected loosely, as it just started working all of sudden, and I cannot easily reproduce the error!?
Well, I'm glad it works now. And I'm glad I chose HTC One over GS4.. Self-repairing cellphones in 2013... What next?
Click to expand...
Click to collapse
Any advice? Mine still having same problem
tugesius said:
Any advice? Mine still having same problem
Click to expand...
Click to collapse
Plug it into a pc hold down power button until phone boots..also try to hold power
Until it boots ...it will work just be persistent ...don't plug phone and turn it on after full charge...this is the cause
Sent from my HTC One using xda app-developers app
gemini002 said:
Plug it into a pc hold down power button until phone boots..also try to hold power
Until it boots ...it will work just be persistent ...don't plug phone and turn it on after full charge...this is the cause
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Tried both several times. My computer doesn't even recognize that I've plugged a device in...what would that indicate. Can't get adb to see device either
Hi.
So I deleted gmail apk and put inverted gmail apk in system apps. Powered off the phone. Tried to power it back on, nothing happens.
Battery was almost full, about 95%. If I hold power button (tried for like 30secs) nothing happens. No LED, no vibrate, screen is black non-stop.
I also tried power& VOL-, power& VOL+, power & both volume... Nothing.
If I plug it into USB cable from PC, nothing. If I plug in the mains charger, nothing.
Tried holding VOL- (and later VOL+) and plug in USB cable from PC to get into download mode, nothing. Flashtool doesn't see the device.
What the HELL just happened? And what can I do?
Sony update service
tipsek said:
Hi.
So I deleted gmail apk and put inverted gmail apk in system apps. Powered off the phone. Tried to power it back on, nothing happens.
Battery was almost full, about 95%. If I hold power button (tried for like 30secs) nothing happens. No LED, no vibrate, screen is black non-stop.
I also tried power& VOL-, power& VOL+, power & both volume... Nothing.
If I plug it into USB cable from PC, nothing. If I plug in the mains charger, nothing.
Tried holding VOL- (and later VOL+) and plug in USB cable from PC to get into download mode, nothing. Flashtool doesn't see the device.
What the HELL just happened? And what can I do?
Click to expand...
Click to collapse
JUST DOWNLOAD THE UPDATE SERVICE FROM SONY , CHOOSE YOUR DEVICE AND FOLLOW THE INSTRUCTION AND MAYBE IT WILL GET YOUR PHONE WORK .
UPDATE SERVICE LINK
http://www.sonymobile.com/gb/tools/update-service/
Tried Sony Update Service, also PC Companion and flashtool.. The phone appears to be completely dead, like the battery is empty or not even connected. I don't think it's possible that the battery is empty since it had 95% of power when I switched the phone off..
Now that I think about it, it might be possible, that I turned the phone off, didn't wait for it to vibrate and immediately tried to turn it back on.. Does this somehow put the phone in "hard off mode" or something? I mean I'm just guessing here, because I really have no idea what to do :crying:
Hold power button plus volume until u feel 3 vibrates either the phone will come back on or at least u should be able to connect it to the pc opinion.
Sent from my C6603 using xda app-developers app
dante501 said:
Hold power button plus volume until u feel 3 vibrates either the phone will come back on or at least u should be able to connect it to the pc opinion.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
if your computer does not recognize your phone or vice versa your phone is hard brick (reinstall sony driver just to be sure), no other way to revive it unless you can get into recovery.
I had the same problem this morning. Itwas on charge overnight from the GPO and this morning, Nothing.
I tried two things. One was the update as suggested here (which is happening as I speak) and the other was to hold the button and the lower volume switch. I was doing these concurrently, with it plugged into my laptop and something worked. THANKFULLY.
I only got the phone about three weeks ago and this is the second time something like this has happened. First time it was totally dead and I had it swapped one for one. Worst part was I had spent some time updating my phone list etc which was subsequently lost (making me think I was working on my phone memory not the sim....)
I've just updated my NFC firmware, whatever that is, and it has gone into sleep mode. But at least it's working.
My longwinded explanation preceeds a short question.
Is this a common occurence with the Xperia Z?
My wife has exactly the same model only exception being hers is white, mine black. She has had no probs. Knew I shoulda gone the white one.
tipsek said:
Tried Sony Update Service, also PC Companion and flashtool.. The phone appears to be completely dead, like the battery is empty or not even connected. I don't think it's possible that the battery is empty since it had 95% of power when I switched the phone off..
Now that I think about it, it might be possible, that I turned the phone off, didn't wait for it to vibrate and immediately tried to turn it back on.. Does this somehow put the phone in "hard off mode" or something? I mean I'm just guessing here, because I really have no idea what to do :crying:
Click to expand...
Click to collapse
you have to wait at least 30 sec until you switch it on .leave the phone on the charger atleast for 3 hours try to uninstall and reinstall sony drivers . and then try to flash a stock rom using a flash tool
OK, the phone has been charging overnight (no led indication, charger was cold, so was the phone, so I doubt it's even been charging) about 10 hours. Reinstalled drivers, PC Companion, Update service and flashtool.
I tried these 4 options with 3 different variables (for 12 total combinations) 30 seconds each.
1) No cables connected
2) Mains charger connected
3) USB cable from PC connected:
hold [PWR] 30 secs
hold [PWR] + [VOL-] 30 secs
hold [PWR] + [VOL+] 30 secs
hold [PWR] + [VOL-] + [VOL+] 30 secs
After that, I also tried connecting the phone to USB cable to PC, each time with only 1 open program. First with flastool, then PC Companion, then Update Service with 3 different variables (for a total of 9 combinations). 30 seconds each:
without pressing/holding any buttons
hold [VOL+] while connecting
hold [VOL-] while connecting
Also tried a different USB port and cable, but it's 100% not the PC/drivers/USB cable.
No matter what I tried, nothing happened. Screen on the phone is dead all the time, LED light is dead, no vibrations, no sounds, nothing. Also when trying the PC connected options, no sounds, indications of drivers installing/failing, no activity in my computer, NOTHING on PC.
Are there any more options to try? Or must I send the phone in for repair?
And once again, does anyone know if turning off the phone and NOT waiting for it to vibrate and immediatelly trying to turn it back ON, somehow causes this "dead phone"?
No more ideas? Am I the first one to have this issue?
tipsek said:
No more ideas? Am I the first one to have this issue?
Click to expand...
Click to collapse
Seems like you have tried every known possible way to revive it, I think its time you sent it to Sony to have it fixed... I doubt anyone else can help you from here... Good luck.
Sent from my GT-N7100 using xda premium
I'm afraid to send it because I rooted the phone and my country service centres are known to deny warranty repairs for pretty much any reason they can find.. Sometimes they even make up something.. That's why I was hoping I could somehow fix it.. But yeah, seems there is no way I can do it, so I will have to send it in. Will report what happened.
To be fair, if it wont show on computer or boot up, short of them fixing it then checking, there is no way for them to see it has been rooted?
Xperia Z
That should be correct, but thats exactly what im afraid of. Lets say the battery died for instance. They replace it boot up the phone see its rooted and send me a bill. I hope this wont happen, we shall see..
tipsek said:
That should be correct, but thats exactly what im afraid of. Lets say the battery died for instance. They replace it boot up the phone see its rooted and send me a bill. I hope this wont happen, we shall see..
Click to expand...
Click to collapse
Pff, you think technicians are gonna bother opening superuser app to check for root?
I sure hope they wont. Phone has been picked up by delivery service today, that means it will arrive in repair centre by friday, and that means they will start looking at it next week maybe wednesday. Then before they figure out whats wrong, order parts and all, about 2-3 weeks and I can report what was wrong.
Got the phone back today. No idea what they did, no detailed description only "reset of program module SL4". Anyways, phone is working, I didn't have to pay anything, so all is good!:angel:
It seems that my z1 has just given up on life.
I was checking my gmail and the phone switched off. It wouldn't switch on so I tried vol-up and power, it vibrated but did nothing.
Now absolutely nothing will make it show any signs of life, it seems to be completely dead which is weird. No LEDs or vibrations at all, so I guess I'll be returning it :crying:
Dude you ran out of battery. Try to recharge it.
albertobom said:
Dude you ran out of battery. Try to recharge it.
Click to expand...
Click to collapse
I was on 80%! Strangely enough however, the vibration is back when I press vol-up and power. Still no display though.
declan8888 said:
I was on 80%! Strangely enough however, the vibration is back when I press vol-up and power. Still no display though.
Click to expand...
Click to collapse
Now, seriously, try to flash your kernel again.
albertobom said:
Now, seriously, try to flash your kernel again.
Click to expand...
Click to collapse
Flashtool doesn't recognise my phone. The only sign of life is the 3 vibrates when I hold vol-up & power
declan8888 said:
Flashtool doesn't recognise my phone. The only sign of life is the 3 vibrates when I hold vol-up & power
Click to expand...
Click to collapse
That's odd... Well sent it to Sony.
Guess I'm gonna have to
Even mine was dead for sometime today
Even my phone gave me a shock today... Screen switched off and the phone was not responding.... had to reset it through the sim tray!
I get 3 vibrations when holding the reset button next to the SIM tray, but nothing else.
Strange. Vol down and power would reset the phone?
Sent from my C6903 using XDA Free mobile app
Use Seus or PC companion to repair.
Or a flash a recent. ftf by flashtool.
Sent by my Z1 with XDA Fax
Duvel999 said:
Use Seus or PC companion to repair.
Or a flash a tft .
Sent by my Z1 with XDA Fax
Click to expand...
Click to collapse
PC Isn't recognising that it's connected.
I've contacted the ebay seller I bought it from last week regarding a refund or replacement. Should get a reply tomorrow.
declan8888 said:
I was on 80%! Strangely enough however, the vibration is back when I press vol-up and power. Still no display though.
Click to expand...
Click to collapse
I had the same issue your having with my rooted Samsung s4. I couldn't get anything. Bought secondary battery... Son took into verizon came on briefly. My programming USB cable rusted out, had to buy a new jib. That didn't work. I just persevered, I found life when I put in the battery and started hitting the power button repeatedly, 15-20 times
Finally it would turn on, used the jib got it into download mode and flashed the ROM with odin again. Still had some issues so I did a reset then re flashed again, re rooted and started loading programs.
Still not sure if it was/is the power button or system change I made with exposed or other such toolت.
Also now using button savior as a preventative measure. As an added bonus I have 3 batteries and a stand alone battery charger.
Please update your thread as status changes. Hope you get it working.
ヅ Droidatar
(knows just enuf to brick it)
Rooted S4 MDK I545 stock 4.2.2
"If someone helps, never forget to hit thanks ? "
my z1 2 hours ago had died, I solved by connecting it to flashtool with the volume down pressed. I have version .157
I would think faulty battery, had same issue with old s2
No idea what the problem could be, perhaps moisture got into the headphone jack or something and made its way into the phone.
As I said, when I help vol+ and power it would vibrate 3 times to indicate power off however it would show no signs of life when turning it on.
Flashtool wouldn't recognise it nor would PC Companion.
I sent it away to Sony to repair last week - it's currently still with the technician. I'll update the thread as the repair progresses to let you know the outcome! Hopefully it will be a manufacturing error and I won't have to pay for a repair.
I recognize this problem in a slightly different form.
When my battery is completely dead and I try to charge it and turn it on it won't. It gives me the same three vibrations. I let it charge on the fast charger the whole night. Nothing. (0% charge, light stays red all night long.)
Then I reset it (red dot next to SIMtray) (which does nothing, no vibrations) but it works if not connected to the charger (it only vibrates then)
After reset I try to charge it and it goes automatically on but when it goes on it stops charging after splash screen and turns off and stops charging.
Then it's just trial and error. Reset, no reset, manual turn on, turn off, reset with USB connected, without and eventually it charges and I can turn it on.
After that it works fine.
Hey guys,
I need your help!
My Sony Xperia SP (C5303) wont start. It crashed while I was using it. Display faded and afterwards I am not able to turn it on.
I searched a lot but havent found anything useful to my problem. I found these articles(well more, but those are the most comprehensive ones):
Article 1 on xda
Article 2 on sonymobile
I tried everything what was mentioned in those articles. Nothing helped. Honestly I am a bit rusty with toying with my phone. I have been in to it on collage, but last few years I settled with what I installed back then ( eXistenz Ultra 3.0.0 I guess or similar version)
When I am trying to charge it red light is on. After a while (15 mins or so) red light disappear. When the phone is at least a bit charged and I try to turn it on it flashes red three times (not every time).
When I plug it in the computer while having Flashtool open it goes like this:
22/055/2015 13:55:27 - INFO - Device connected with USB debugging off
22/055/2015 13:55:27 - INFO - For 2011 devices line, be sure you are not in MTP mode
22/055/2015 13:55:28 - INFO - Device disconnected
22/055/2015 13:55:32 - INFO - Selected null
22/055/2015 13:55:32 - INFO - Flash canceled
I guess that is all I know now about the problem.
Please help
PS: I tried the turn off button in the back ( even holding it for like a minute )
From the above info i can only make out that your device is unable to connect to flashtool. Use USB cable of good quality.
You also try reinstalling flashtool
Phoenix854 said:
From the above info i can only make out that your device is unable to connect to flashtool. Use USB cable of good quality.
You also try reinstalling flashtool
Click to expand...
Click to collapse
I installed Flashtool v 0.9.18.5, used three different USB cables (including sony original) still the same log. I do not think problem is in this
Can I offer some more specific information? Honestly I do not how else describe my fatal problem
Seems that your battery is completely discharged or you have drivers problem
Here you are step by step:
1- Connect your phone to wall socket and let it charge for 1 or 2 hours
2- After that force shutdown by pressing back reset button till vibrate three times.. Do not turn on the phone
3- Uninstall flashtool and any xperia flashing tools or drivers
4- Download and install PC companion from here:
http://www-support-downloads.sonymo...nloads/PC Companion/Sony PC Companion_Web.exe
5- Open PC Companion program and connect your phone to PC via USB cable while pressing your phone Volume down key
(You should hear windows new hardware plugged sound and your phone led will light with green)
6- follow PCC wizard to repair your phone
Hey, thanks for advice, OsGhaly.
Sadly I already did this - charged my phone from wall socket - pressed the back reset button (hold it) - nothing..no vibrations, nothing
Update: I have this problem for 2 weeks ( using another phone meanwhile), now I tried just for sake to charge it again (I tried everything 14 days ago ) after like 30 minutes it actually kinda turned on - it booted into the screen with charging battery. I was like whooah So I tried to turn it on. During loading graphics got messy again and screen blurred off. An everything is as it was. Broken.
Seems to me it somehow restarted over that 14 days (battery drained ?) and thanks to the fact that battery was depleted it kinda turned on. I guess it was a mistake to try turn it on immediately. I should have tried to reinstall the phone in that battery charging screen I guess. ¨So maybe I should just wait few days to let the battery drain again a try this ? Do not know :-/
But again what u have described I tried 14 days ago, did not work sadly.
Tecronx said:
Hey, thanks for advice, OsGhaly.
Sadly I already did this - charged my phone from wall socket - pressed the back reset button (hold it) - nothing..no vibrations, nothing
Update: I have this problem for 2 weeks ( using another phone meanwhile), now I tried just for sake to charge it again (I tried everything 14 days ago ) after like 30 minutes it actually kinda turned on - it booted into the screen with charging battery. I was like whooah So I tried to turn it on. During loading graphics got messy again and screen blurred off. An everything is as it was. Broken.
Seems to me it somehow restarted over that 14 days (battery drained ?) and thanks to the fact that battery was depleted it kinda turned on. I guess it was a mistake to try turn it on immediately. I should have tried to reinstall the phone in that battery charging screen I guess. ¨So maybe I should just wait few days to let the battery drain again a try this ? Do not know :-/
But again what u have described I tried 14 days ago, did not work sadly.
Click to expand...
Click to collapse
Why u want to wait? U can simple press and hold the reset button for 8 sec or so till it makes 3 vibrations consecutively. After that charge your phone for 1h and then without booting it flash stock ftf via flashtool
When you unplug the back of the phone you have a yellow power off.
Plug your usb, push the off and power + and release when blue led appeare.
If don't work push long time (1mn) the off and retry
Sent from my Xperia SP using XDA Premium 4 mobile app
bobslesbricoleurs said:
When you unplug the back of the phone you have a yellow power off.
Plug your usb, push the off and power + and release when blue led appeare.
If don't work push long time (1mn) the off and retry
Sent from my Xperia SP using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks for response. But I already stated I tried this. Nothing happens. No vibrations, no leds, nothing.
Try to charge him, max 20mn if don't work tell me
What's kernel you use at last?
Sent from my Xperia SP using XDA Premium 4 mobile app
bobslesbricoleurs said:
Try to charge him, max 20mn if don't work tell me
What's kernel you use at last?
Sent from my Xperia SP using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Nothing.
Rom is eXistenz 3.0.0
here is the thread with that rom:
link
I am not actually sure which kernel it is, since in the info it says something else than in installation guide. So please check for yourself because I could give you a wrong information
Still no progress. Please help
Tecronx said:
Nothing.
Rom is eXistenz 3.0.0
here is the thread with that rom:
link
I am not actually sure which kernel it is, since in the info it says something else than in installation guide. So please check for yourself because I could give you a wrong information
Click to expand...
Click to collapse
eXistenZ uses stock kernel. I think you should try flashing your SP through some other PC.
Either your battery is damaged or USB socket problem
Nope, using another pc did not help. So I am still stuck with bricked phone. I would like to quote the article I linked in the first post because it exactly describes my problem. But in that article wasnt found a helpful solution either.
"...When I charge it, the red light on the bottom just comes and goes. Stays on for a few minutes, then goes off for a few minutes. I let it charge for almost 6 hours like this and nothing has happened. When I plug the phone into my PC you hear the USB connected sound, but right after you hear the disconnected sound, and nothing shows up in device manager. I tried the Vol+ and Power button combo and nothing happens. I tried holding the reset button on the back for 5-10 seconds and nothing happens. I get no vibrations at all. The phone is not detected in any program like SUS, Flashtool, or PC companion. Some times when I press the power button I get 2 red short flashes, I have no idea what this means as it's not consistent, and only happens every once in a while.... "
I have my phone in warranty but my display is cracked a bit and I not original software is installed on the device so I am not sure if warranty wasnt voided by those things. Please help.
Qouted article:
XDA Article
Tecronx said:
Nope, using another pc did not help. So I am still stuck with bricked phone. I would like to quote the article I linked in the first post because it exactly describes my problem. But in that article wasnt found a helpful solution either.
"...When I charge it, the red light on the bottom just comes and goes. Stays on for a few minutes, then goes off for a few minutes. I let it charge for almost 6 hours like this and nothing has happened. When I plug the phone into my PC you hear the USB connected sound, but right after you hear the disconnected sound, and nothing shows up in device manager. I tried the Vol+ and Power button combo and nothing happens. I tried holding the reset button on the back for 5-10 seconds and nothing happens. I get no vibrations at all. The phone is not detected in any program like SUS, Flashtool, or PC companion. Some times when I press the power button I get 2 red short flashes, I have no idea what this means as it's not consistent, and only happens every once in a while.... "
I have my phone in warranty but my display is cracked a bit and I not original software is installed on the device so I am not sure if warranty wasnt voided by those things. Please help.
Qouted article:
XDA Article
Click to expand...
Click to collapse
Since u have not unlocked your bootloader you are still in warranty. Now only service center can repair ur phone. Dont tell them u have installed a custom rom or rooted ur device if u want to claim warranty.
Hello.
Please take your time to read this message.. It contains detailed information about this case...
I have a broken Z1 phone which I'm trying to fix. It all started with the phone turning off randomly, and wasn't possible to turn it back on. Not using the power button/red reset button or using power + volume up together (this worked previous times).
When the screen died, I could see white blocks of pixels moving around a few seconds before it completely shut down. There were no signs of life after that, the LED was completely dead as well. The computer didn't notice the device if I connected it with a USB cable. If I tried to charge the phone, the LED wouldn't turn red.
I decided to wait for a week in order to see if the battery could run out of charge. So after a week I took the USB cable and started to charge it. The LED turned back on, with a red color, which is correct when it is charging.
I thought it would work to boot - but nope, it did not work at all. Now is the time I decided to open up my device. I used a heat gun to heat the back edges of the phone. I then used some palastic tool to open the back cover from the phone. It all went very smooth and I disconnected the battery from the phone (removed the cable from the motherboard).
I let it be for about 10 minutes. After that I inserted the cable back to the motherboard, and tried to boot. This time, nothing happend again.. So I started to charge it, and a screen came up saying 1% battery... So I let it charge the battery for a few hours until it rached 100%.
The battery is now 100% charged. The phone still refuses to boot up the first time. The second time I tried, it worked. I was able to connect my phone to my computer, so I took a backup of all files. I downloaded Sony PC Companion, and made a factory reset. This went very smooth as well.
I thought everything was fixed after this - but nope. The phone randomly shuts down a few times, and each and every time, I'm just starting it again (it did crash both when I was using it, and when I did not). I was speaking on the phone with it yesterday for 1 hour (used a bluetooth device), without the back cover connected to the phone. The call went very good and the phone didn't crash anymore that evening.
I thought everything was good, once again. So I was letting my phone be powered on during the night when I was sleeping. When I woke up, I went to check the phone - and it was: dead.
Since this, I have not been able to power it on again. No matter what I do. I have tried to disconnect the battery, check for cables that aren't fixed and so on.. But everything seems to be OK.
My thought was that the battery was bad, so I went to a store in order to check if the battery is OK or not. They tested the battery with some kind of device, and said it has about 40% charge left.. And they didn't see any issues with it.
So... now I'm wondering, what kind of parts do I need in order to fix my phone? Is it just a new battery, or is it the whole motherboard that is gone? What do you think? I know you guys are very experienced, so I have high hopes of help from you.
Regards
Hello!
Sorry to hear about what happened to your Z1, I'm currently in the state that my phone has a red LED when connected to anything and stays like that, PC doesn't even recognize it.
I see your problem is different, I'd suggest you to start here and hope for the best. Unfortunately I can't do that to my phone because PC is not recognizing my device.
Good luck
Regards,
~J2C
Just2Cause said:
Hello!
Sorry to hear about what happened to your Z1, I'm currently in the state that my phone has a red LED when connected to anything and stays like that, PC doesn't even recognize it.
I see your problem is different, I'd suggest you to start here and hope for the best. Unfortunately I can't do that to my phone because PC is not recognizing my device.
Good luck
Regards,
~J2C
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Thanks for your reply. I have already tried that, however, my PC is not recognizing the phone either - so I'm not really sure how to proceed.
Robinjoeh said:
Thanks for your reply. I have already tried that, however, my PC is not recognizing the phone either - so I'm not really sure how to proceed.
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Then all I can say is.. Welcome abroad!
Just2Cause said:
Then all I can say is.. Welcome abroad!
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Well, thank you...
I decided to take apart the device even more, and I found something on my motherboard, which probably is rust.
Check it here:
http://forum.xda-developers.com/xperia-z1/help/dead-motherboard-sony-xperia-z1-pictures-t3143905
Hi, I think my z1 is not yet completely dead, it still recognized by my PC. Its just no display, is there way to fix this issue,?thanks
MEandMC said:
Hi, I think my z1 is not yet completely dead, it still recognized by my PC. Its just no display, is there way to fix this issue,?thanks
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Hello.
Have you tried Volume up + power button pressed together for about 10-15 seconds? Do you feel any vibrations, how many?
Robinjoeh said:
Hello.
Have you tried Volume up + power button pressed together for about 10-15 seconds? Do you feel any vibrations, how many?
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Yes, I watch it over YouTube. Still not working
MEandMC said:
Yes, I watch it over YouTube. Still not working
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Download Sony PC Companion, plug in your phone and follow the instructions in order to reset your phone. If that doesn't work, then you have probably had water or some other hardware failure.
Is this problem will cost me a lot of money if I'll bring it back to Sony for them to repair?
MEandMC said:
Is this problem will cost me a lot of money if I'll bring it back to Sony for them to repair?
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Not if you repair via Sony PC Companion. It will re-install the system on the phone, so in case it is a software error, it will be fixed.
However, if that doesn't help, then you need to check if you have any warranty valid on your phone. Even if you have warranty, it is not sure that Sony will cover costs for repairing your device. For example water damages will most likely be refused, and you'll have to pay for it yourself. I don't know how much it would cost though.