[Q] Can't use Music - Windows Phone 8 Q&A, Help & Troubleshooting

I can’t do anything with Music. I can’t play music. I can’t purchase music.
When I try to play music, I get the following message:
“Sorry, we can’t play this file on your phone.
Error code: C101a3ff”
I have not encountered this on previous Windows Phones. Can anyone please offer any help?
Thanks,
Dave
Nokia Lumia 1520
OS: 8.0.10521.155
Carrier: AT&T

Related

Help! corrupted mp3 in wmp (wm6.1)

Hey there,
I always listen to music on my HTC TD (xda version O2).
But after some time it just corupts my mp3's and i can't listen to them anymore.
I always have to newly sync them onto my device.
furthermore, sometimes even directly after a complete new sync some files are instantly corrupted (yes, they work on my pc and after 2 or 3 syncs they work )
as i said:
device: xda diamond (htc td)
os: wm 6.1 <- i had the problem with o2 version and now, with the 2.03 htc version also
is that a known problem? i couldn't find anything with the help of the seach function.
can you help me please? i need my dayli portion of music
edit:
just discovered 2 more things:
1. it doesn't help just copying, instead of syncing the mp3's
2. the corruption especially occurs, when i save some mp3's in a playlist

Can't play videos on x1

As the title says..
Few months ago i've tried to install varoius youtube software on my x1 and all the result I've had was that the device refuse all type of videos. Now I eed to fix it but I don't know how.
I can't remeber the names of the software, hope it doesn't matter.
More info please. What do you mean by saying "the device refuses all type of videos"? Which player do you use? What formats do you want to play? And as usual: What rom is installed on your device? What language? Nobody is able to help without basic information.
i had the same xp and i had to Hard reset the X1 to get back video play.
search the forum for similar problem.
altae said:
More info please. What do you mean by saying "the device refuses all type of videos"? Which player do you use? What formats do you want to play? And as usual: What rom is installed on your device? What language? Nobody is able to help without basic information.
Click to expand...
Click to collapse
Oops, sorry!
I have the stock italian rom (v 1.02.935.3), I've tried to play different .avi and .mp4 with WMP and the MediaPanel. I can't even play the .3gp I've recorded with the camera!

Music and podcast options missing in my windows phone store

Basically, when I enter the store, I find three options i.e. Nokia Collection, Apps and Games. As far as I remember, it has been this way. Recently while going through my friend's Lumia 720 and 920, I saw two extra options in the store, 'Music' and 'Podcast'. Why are these options missing in the store in my Lumia 820? Any help would be appreciated.
Regional limitations. Your friend's device is probably connected to a US/CA/European Microsoft account

[Q] "Couldn't prepare instant mix. Please try again." =(

Hey,
Looked around and didn't see anything on this so I'm posting.
I get this error whenever I try and use the 'Instant Mix' in the play music app. Honestly, I don't care about it but it seems to need to work right in order for me to use the 'Touchless control' to start playing music using my voice...which would be pretty cool!...if it worked.
I read on another site to add a payment method through google play but that didn't work.
any help would be appreciated! Thanks all!
iceman198 said:
Hey,
Looked around and didn't see anything on this so I'm posting.
I get this error whenever I try and use the 'Instant Mix' in the play music app. Honestly, I don't care about it but it seems to need to work right in order for me to use the 'Touchless control' to start playing music using my voice...which would be pretty cool!...if it worked.
I read on another site to add a payment method through google play but that didn't work.
any help would be appreciated! Thanks all!
Click to expand...
Click to collapse
Noticed this as well. My friends Nexus 5 seems to handle the "play this" command quite well. My moto x seems to look for a instant mix and play it.
Tried the "play this" and the same thing happens...well, what happens is that the app just closes and go backs to the home screen.
"Couldn't prepare instant mix. Please try again." <- A bug I've been trying to fix for a long time...
I too have been frustrated with this error, but it didn't start with my Moto X. I also had this problem with my previous phone, a Nexus S, yet there is a surprising lack of information on the error when googled.
For troubleshooting, here is my environment:
AT&T Moto X, official 4.4, rooted
Google play music up to date (as of 12/13/2013)
all music (about 6 gigs) is on the phone, none on google music cloud. All songs have good album, artist, genre, albut art, etc 'tags'
I tried rebooting and clearing data on google play music
I verified my location and signed up on google.com/music yesterday, added a few songs and sync'd, but that did not help
Sometimes my "Im feeling luck mix" works, sometimes it doesn't. My library -> songs -> shuffle always works fine
Does anyone get the error with their music stored on google's music cloud?
Ctrl-Freak said:
"Couldn't prepare instant mix. Please try again." <- A bug I've been trying to fix for a long time...
I too have been frustrated with this error, but it didn't start with my Moto X. I also had this problem with my previous phone, a Nexus S, yet there is a surprising lack of information on the error when googled.
For troubleshooting, here is my environment:
AT&T Moto X, official 4.4, rooted
Google play music up to date (as of 12/13/2013)
all music (about 6 gigs) is on the phone, none on google music cloud. All songs have good album, artist, genre, albut art, etc 'tags'
I tried rebooting and clearing data on google play music
I verified my location and signed up on google.com/music yesterday, added a few songs and sync'd, but that did not help
Sometimes my "Im feeling luck mix" works, sometimes it doesn't. My library -> songs -> shuffle always works fine
Does anyone get the error with their music stored on google's music cloud?
Click to expand...
Click to collapse
I have most of the music stored on google play music in the cloud and some locally on my phone. When attempting to create an instant mix, only cloud stored music seems to work. Locally stored files give an error. Also making and loading instant mixes seem to only work with an active internet connection, even if the cloud files are set to have offline access.
So no ideas?...=(...no one else having this problem?...or no one cares about using voice to play music? Maybe a good music player that supports voice? I found 'Clean Music' but not a very robust player.
Well you could try this if you have xposed installed. Its a module that let's you say "play music" and it will just start playing whatever was loaded in play music previously. Works for me.
http://forum.xda-developers.com/showthread.php?p=48109086
Sent from my XT1058 using Tapatalk
Have the same problem as well. Stupid instant mix error. Haven't had much luck finding information about it either.
Sent from my XT1060 using Tapatalk
alu0506 said:
Well you could try this if you have xposed installed. Its a module that let's you say "play music" and it will just start playing whatever was loaded in play music previously. Works for me.
http://forum.xda-developers.com/showthread.php?p=48109086
Sent from my XT1058 using Tapatalk
Click to expand...
Click to collapse
Sounds interesting...do I have to root or anything? I'm reading through the framework thread and looks like there is a risk of a soft brick...=(
Well you have to be rooted to install the xposed framework and as with anything, there is a chance of a soft brick. Look at some of the other threads to find info on rooting. Works great for me!
Sent from my XT1058 using Tapatalk
Instant mix
Hi,
I've got the same problem on my nexus 5, and what I've found is this:
- When you try to start an instant mix when you've got an internet connection, it'll only play music stored online. (so it won't start if you've got nothing stored in the cloud)
- When you start an instant mix without internet access, it will work (but of course only the music stored on your device will play)
The voice commands only work when you've got an internet connection, so I'm guessing it won't start an instant mix with music stored on your device either? I haven't been able to try it with music stored online, cause I don't have a valid payment method for the service..
So I think it will work when you try the voice command for music stored online?
Can anyone verify that?
I just tried this as I do have a couple songs I've purchased through Google Play...but it didn't seem to work. I went to a song not on the device and selected "Start Instant Mix" and got the same error. I then turned on Airplane Mode, went to a song on the device and tried and same error. =(
JazzVH said:
Hi,
I've got the same problem on my nexus 5, and what I've found is this:
- When you try to start an instant mix when you've got an internet connection, it'll only play music stored online. (so it won't start if you've got nothing stored in the cloud)
- When you start an instant mix without internet access, it will work (but of course only the music stored on your device will play)
The voice commands only work when you've got an internet connection, so I'm guessing it won't start an instant mix with music stored on your device either? I haven't been able to try it with music stored online, cause I don't have a valid payment method for the service..
So I think it will work when you try the voice command for music stored online?
Can anyone verify that?
Click to expand...
Click to collapse
Can't start instant mix
Hmm..
I've read somewhere that you need more than a few songs stored online to be able to start an instant mix, so maybe it's that..But I don't really think that's the problem though..that would be stupid
Does starting an "I'm feeling lucky mix work" with you? (online/offline?)
Can you start a specific song (stored online of course) with voice commands?
why o why do they install it on all nexus devices (and more?), when it doesn't even work properly?
Manually update Google play music
Although this thread has been inactive for a bit, the problem for me at least had not resolved itself. After months of ignoring it finally decided to look for a solution. So I'll post here if anyone else still has issues.
The solution is simple but annoying. Had to manually update the player. This should have happened automatically, through play store app but for some reason my Moto X was supposedly up to date on some version of 5.5 when a simple googling session says that play music had been past 5.6 for a while. So anyway I downloaded the latest copy i could find (5.6.1623P.1416251), it installed fine, and now the problem seems to have gone away even with mobile data enabled, which is required anyway for touchless control.
I had nothing online and was getting this error. There's a 'downloaded only' option in the settings that I checked and that brought instant mix back to life for me, although now called shuffle, so would seem to be an online problem I think
I had same problem,
What you need to do is to go on play store > apps > my apps > all > google play music > update
v5.5.1623P adds ability to search public playlists
now u can say "ok google now play some music" and see what will happen
Use the cloud
iceman198 said:
Hey,
Looked around and didn't see anything on this so I'm posting.
I get this error whenever I try and use the 'Instant Mix' in the play music app. Honestly, I don't care about it but it seems to need to work right in order for me to use the 'Touchless control' to start playing music using my voice...which would be pretty cool!...if it worked.
I read on another site to add a payment method through google play but that didn't work.
any help would be appreciated! Thanks all!
Click to expand...
Click to collapse
All you have to do is delete all your songs from your phone... use the internet from a computer... and upload your entire catalog to the cloud using the Google Play Music website/app. You can put up to 20,000 songs there for free. (That's a lot of albums!!) Everything about the app is better after you do this. You can use Chromecast, all album art shows up, etc.
I just want to point out how stupid it is that this is what you have to do to make this product work. Why can't we just put our our music on an SD card and get the same results? Maybe in a few years after they update the app 5,000 more times.
iceman198 said:
Hey,
Looked around and didn't see anything on this so I'm posting.
I get this error whenever I try and use the 'Instant Mix' in the play music app. Honestly, I don't care about it but it seems to need to work right in order for me to use the 'Touchless control' to start playing music using my voice...which would be pretty cool!...if it worked.
I read on another site to add a payment method through google play but that didn't work.
any help would be appreciated! Thanks all!
Click to expand...
Click to collapse
I faced the same problem, and what I did was I manually updated the Google Play Music app.
In the Google Play Store>My Apps>All , search the Google Play Music and I found out that it had an update but strangely the notifications never shown automatically. So I updated the app and now I can fire up music from my moto 360.
ONE SOLUTION
I haven't seen this solution posted anywhere, so here is what fixed it for me:
Play Music App -> Menu -> toggle Downloaded only
After toggling it started creating instant mixes.
If you are playing local music only, just switch the switch in the app, which says "Downloaded only" and instant mix will work !

Downloading Google Play Movies on Remix OS Player

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