Database Develop

At what point does the Nexus 4 launch officially become a failure?

I was disappointed to find the Play store broken and then the Nexus 4 sold out when it reappeared on the day of it's "launch".
Probably not as disappointed as the people who did place an order and then didn't get their phone and are still waiting though.
With no idea of when it's coming back into stock and the busiest shopping day of the year in the US tomorrow, the Nexus 4 is going to lose the traction in the media and minds of the public that it had.
If the rumors about no stock until December are true, a lot of people will buy something else. As it is, there are already new handsets appearing (like the HTC Droid DNA) and if we see similar shortages and a similar clusterf*** on the sales and fulfillment side of things, getting phones before Xmas could well be doubtful, certainly getting a defective phone could mean no chance of a return/replacement if being purchase for a Christmas present.
I had to laugh when many of the Android blogs are leading with a story about the official N4 bumper case... and the comments to those articles are full of anger from Google customers still waiting for the phone, never mind the case.
When do you call this "launch" more of a failure to launch?
As far as I am concerned, it's a FAIL.

I guess it depends on who's looking at it,right?
Sent from my Galaxy Nexus using Tapatalk 2

Yep. Point of view is key. Phone sold out in under an hour due to massive demand? People so eager to get their hands on it they resort to overpriced Ebay and store sales. That's a marketing department's wet dream.

Cactus42 said:
Yep. Point of view is key. Phone sold out in under an hour due to massive demand? People so eager to get their hands on it they resort to overpriced Ebay and store sales. That's a marketing department's wet dream.
Click to expand...
Click to collapse
It's easy to sell anything out if you only have a tiny number of them
And with no system for taking orders, no information of when new stock is arriving and in some cases no shipping date for people who did manage to order, I'd say a lot of that demand could trickle away.
They are certainly making Apple look good.

Another useless thread.... It is what it is. Starting another thread isn't going to fix anything.

As far as I'm concerned, this has already been a fail for Google. It is their second time they've failed miserably with the selling of a Nexus device. They just can't seem to learn...

milesg said:
It's easy to sell anything out if you only have a tiny number of them
And with no system for taking orders, no information of when new stock is arriving and in some cases no shipping date for people who did manage to order, I'd say a lot of that demand could trickle away.
They are certainly making Apple look good.
Click to expand...
Click to collapse
If you can let us know how many Google had for sale that would be nice, as I take it you have the exact stock numbers to back that statement up.

The Nexus 4 is a marketing win for Google and the Android brand. Whether we get to use or like the phone is besides the point. Reviews of the glass sealed phone have been written and published. Done. On to the next Nexus phone for Google.

milesg said:
It's easy to sell anything out if you only have a tiny number of them
And with no system for taking orders, no information of when new stock is arriving and in some cases no shipping date for people who did manage to order, I'd say a lot of that demand could trickle away.
They are certainly making Apple look good.
Click to expand...
Click to collapse
I'd love to know the total number of 4's sold before they were all gone.

Epic success as far as I'm concerned.
Swiped from my nexus 4

Cactus42 said:
If you can let us know how many Google had for sale that would be nice, as I take it you have the exact stock numbers to back that statement up.
Click to expand...
Click to collapse
Why would I need the exact stock numbers? I just stated that when you introduce very few devices into the channel, it's easy to sell out and create the impression of big sales.
Apple have been doing this for years.
Did it take Google by surprise? That a phone they've been pushing... sorry... leaking, for 2 months and got blanket press coverage - which was then sold at an abnormally low price - sold out quickly.
Man, that is such a surprise! And after the Nexus 7 as well!
The big surprise is that 10 days later they still haven't got any more stock and are about to enter the run up to Christmas, with, yes, you guessed it, no stock and no word on when they will have stock.
I recommended the Nexus 4 to three friends, one of whom dropped their iPhone 4 into water at the end of last month and was looking for a replacement. They won't wait for ever and that guy went out and bought an iPhone 4S yesterday.

Danny80y said:
Another useless thread.... It is what it is. Starting another thread isn't going to fix anything.
Click to expand...
Click to collapse
Do threads have to fix something?

It failed Nov 13
Sent from my SAMSUNG-SGH-I747 using xda premium

Cactus42 said:
That's a marketing department's wet dream.
Click to expand...
Click to collapse
Meanwhile, at Google HQ
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s/does/did/
There, I fixed it for you.

If you had your device you wouldn't be calling it a fail. Be a good boy and go back to your corner and wait patiently. Like everyone else fyi...this doesn't speed up the process
Sent from my Nexus 4 using xda premium

I have my N4 and the failure began on the 13th when Google didn't ship on a first come basis.
The failure continued with Google's refusal to acknowledge customer's complaints and did not relay correct information to support.
I understand how a big launch works and I understand **** happens, but Google's ignoring of the issues and leaving support to fend for themselves by lying does nothing but harm the reputation of the company and hurts the consumer.
I know I will think twice about ordering from the Play store again, I didn't learn my lesson with the N7.

Love this phone !!!
Only ones that are calling it a fail are ones that didn't get one,and tell the truth ID prob be right there pissed off 2 if i didn't get mine , but as soon as they become available agn those people will be first ones right there buying one . Google didn't fail Google did it exactly like they wanted to , its Google they do what they want

unlvmike said:
If you had your device you wouldn't be calling it a fail
Click to expand...
Click to collapse
I would be, because as I mentioned above, I recommended this phone to other people.
Almost normal people.
You know - the kind of people who don't sit next to their browser hitting the refresh button 20 times a minute.
It's quite normal to sell out of a new device at launch. It's less normal to then have no stock for 10 days and no information.
(Although I grant you, it's quite normal for Google to not give information).

Sold out. Good phone. Therefore not a failure imo.

Nexus 4 - Round 2 for international stores

It looks like lots of people who bought it in the US on the 27th have had their orders shipped. I would rather not go through that thread looking for updates when it's just people discussing when their package will be delivered. It's also been a few days since US store opened.
Let's dedicate this thread for the international play stores like Canada, UK, Germany, Australia, Spain, etc.
Here's some links from the original thread, thanks to tuffballa:
Play Store Availability APP: download this app straight from the play store to track new n4 stocks!
https://play.google.com/store/apps/...yLm5vdGlmaWVycy5hbmRyb2lkNGluc3RvY2thbGFybSJd
External availability:
http://negrielectronics.com/lg-e960-nexus-4-16gb-unlocked-black.html#.ULaC7uRkjy0
http://negrielectronics.com/lg-e960-nexus-4-8gb-unlocked-black.html#.UK5A9uRkjy0
http://www.expansys.ca/google-lg-nexus-4-android-smartphone-8gb-unlocked-239759/
There is one thread I'm keeping an eye on, where a person is calling Google Play every day for Canada ETA. It's not much reliable info but might as well stoke the fire.
https://productforums.google.com/forum/#!msg/mobile/9qI_Lvj8ivU/RVBn2cb4whEJ
Germany may have it on Dec 6?
http://www.giga.de/smartphones/das-...nd-bilder/news/nexus-4-bald-wieder-verfugbar/

My 2 cents - I like the idea of a new thread. Perhaps we could have in the OP the latest news / rumors for the international stores (or even US if they have stopped allowing new orders) about when new orders may go up. I made a mention on G+ to the Google Canada peeps but got no response (not that I expected one!). My gut tells me next week at least one international store will get sales going again..
I'm waiting until January before I go with a different phone, but my 2010 Acer phone is repeatly begging me to put it out of it's misery..

I'd support for another thread so that I do not open the old round 2 thread for the information that I don't need. That said, I guess this will still be closed.

So what's peoples' opinion on whether the international stock will be same as US? I really can't see them opening up stores in Canada or EU and start with 4-5 backorder. That's essentially giving US a week head start on orders.

Don't close this thread. Seriously. I'm sick of seeing threads invaded by "OMG WHY ISN'T MY PHONE HERE YET I ORDERED IT 5 MINUTES AGO!!!!" in ALL threads. We need a place where we can get USEFUL information without having to sift through all the whiners that are pissed that they have an order gone through already.
I swear, when they open up purchasing for Canada, I'll buy one and I'll be patient as hell. Because it's massively irritating...
Koraboros, please keep the OP updated if you can.

karendar said:
I'm sick of seeing threads invaded by "OMG WHY ISN'T MY PHONE HERE YET I ORDERED IT 5 MINUTES AGO!!!!" in ALL threads. We need a place where we can get USEFUL information without having to sift through all the whiners that are pissed that they have an order gone through already.
Click to expand...
Click to collapse
That's pretty much why I created this thread. All day I look for updates and then open up a thread and it's all about people who've ordered already and are just wondering if their phone is going to be there either today or tomorrow

Koraboros said:
So what's peoples' opinion on whether the international stock will be same as US? I really can't see them opening up stores in Canada or EU and start with 4-5 backorder. That's essentially giving US a week head start on orders.
Click to expand...
Click to collapse
Well that's the real question... if the US is looking at 4-5 weeks for their current orders, all of these phones come from the same manufacturing plant right? I'm beginning to think perhaps the agreement with LG is just not allowing sufficient stock to be built to cover the demand of the US, much less the rest of the planet.
That's why I'm saying I give them December - but I could quite possibly see them essentially blocking international sales for the next few months and only focusing on one region. Complete speculation here - don't take this as any sort of fact please.
With that said, I found this interesting: http://www.androidcentral.com/nexus-4-gets-high-demand-status-ebay
Are any international stores planning on carrying the Nexus 4 like T-Mobile in the US?

Reapman said:
Well that's the real question... if the US is looking at 4-5 weeks for their current orders, all of these phones come from the same manufacturing plant right? I'm beginning to think perhaps the agreement with LG is just not allowing sufficient stock to be built to cover the demand of the US, much less the rest of the planet.
That's why I'm saying I give them December - but I could quite possibly see them essentially blocking international sales for the next few months and only focusing on one region. Complete speculation here - don't take this as any sort of fact please.
With that said, I found this interesting: http://www.androidcentral.com/nexus-4-gets-high-demand-status-ebay
Are any international stores planning on carrying the Nexus 4 like T-Mobile in the US?
Click to expand...
Click to collapse
Nice article... just brings to light the misjudgment on Google's part to not have a reasonable limit per order in the first round...
As for international stores I think O2 in the UK will carry it? I'm hoping Best Buy or Future shop will carry it as well but I doubt it since it's not locked to a carrier.

I won't be patient, but I'll at least try not to moan

OP, it would be good to move the original "round 2" op inform to here...no need to include n4checker
I also think it might be helpful to indicate the country when one posts any rumor or speculation given the fact this is an international thread. Just a thought.
---------- Post added at 05:37 PM ---------- Previous post was at 05:36 PM ----------
Koraboros said:
Nice article... just brings to light the misjudgment on Google's part to not have a reasonable limit per order in the first round...
As for international stores I think O2 in the UK will carry it? I'm hoping Best Buy or Future shop will carry it as well but I doubt it since it's not locked to a carrier.
Click to expand...
Click to collapse
Two German stores will have them. Both of them have preorder option.

Waiting patiently until the Nexus 4 shows up in the UK.
I really hope it's going to be the next week, however, from all the rumors it seems like it's 13 December.
Sent from my Galaxy S2 using Tapatalk 2

If anyone wants to try it out:
http://www.ebay.com/itm/Nexus-4-lightly-used-/230890187657?pt=Cell_Phones&hash=item35c220ab89

Not that I want an 8GB but I got angry when I saw this.
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alwaysbboy said:
Waiting patiently until the Nexus 4 shows up in the UK.
I really hope it's going to be the next week, however, from all the rumors it seems like it's 13 December.
Sent from my Galaxy S2 using Tapatalk 2
Click to expand...
Click to collapse
13th is just when o2 lose exclusivity and other carriers can offer it, three will be overcharging for it then.
Play store doesn't have this restriction its just a matter of when Google get their finger out.
Sent from my Nexus 7 using Tapatalk 2

AdamUpNorth said:
I got angry when I saw this.
View attachment 1524537
Click to expand...
Click to collapse
You mean when reading the thread title? Hmm maybe re-labeling the thread to something like "International Round 2 Support Group?"
Woo 13th for UK - even if only a rumor, at least it's some info. Good Luck to the Brits, wonder if any other countries have dates?
Edit: I think I misunderstood what you were sayin Adam, my bad!

Reapman said:
You mean when reading the thread title? Hmm maybe re-labeling the thread to something like "International Round 2 Support Group?"
Woo 13th for UK - even if only a rumor, at least it's some info. Good Luck to the Brits, wonder if any other countries have dates?
Edit: I think I misunderstood what you were sayin Adam, my bad!
Click to expand...
Click to collapse
No worries. This is my support group. LOL.
I saw I guy selling a 16GB for $650 on Kijiji yesterday and now this guy selling FOUR 8GB units.
And here we are with nothing. Annoying.
That's my angry post for the week. No more until next week.

Added a link to Expansys.ca. Looks like they have it for pre-order.
http://www.expansys.ca/google-lg-nexus-4-android-smartphone-8gb-unlocked-239759/

AdamUpNorth said:
No worries. This is my support group. LOL.
I saw I guy selling a 16GB for $650 on Kijiji yesterday and now this guy selling FOUR 8GB units.
And here we are with nothing. Annoying.
That's my angry post for the week. No more until next week.
Click to expand...
Click to collapse
da hell? I'd be angry too (can't see the picture, probably my work blocking it.. speaking of i should probably go get some work done )
frig...

Koraboros said:
Added a link to Expansys.ca. Looks like they have it for pre-order.
http://www.expansys.ca/google-lg-nexus-4-android-smartphone-8gb-unlocked-239759/
Click to expand...
Click to collapse
8GB boo.
I'm going to keep tweeting and Google+ing Google until they bring this back to Canada. Makes me so mad.

something from Germany:
http://www.giga.de/smartphones/das-...nd-bilder/news/nexus-4-bald-wieder-verfugbar/
A Mail from play store support saying that they will have it in stock on 6.12

6-7 weeks to ship?!!!??!!

I had recieved a text explaining that the nexus 4 was finally available for purchase after being out of stock, this happened the day before yesterday. However, upon trying to order the device, it tells me that it will take 6-7 weeks to ship?!
this is garbage
I assume eventually that we will just be able to log in and order without them taking our money and holding it hostage for 2 months. This whole thing really left a bad taste in my mouth.
We are still not able to order the phone and it is ridiculous, 6-9 weeks

Lol.
Sent from my Nexus 4 using xda app-developers app

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http://forum.xda-developers.com/showthread.php?t=1962514
Sent from my GT-I9100 using xda premium

I felt the sudden urge to ***** and complain about it, if it takes 6-9 weeks to ship, Doesnt that mean that IT IS OUT OF STOCK? Google is being and asshole right now

Well done. Now you've made your post, there's a better place for it.
Sent from my GT-I9100 using xda premium

Krooked22 said:
I felt the sudden urge to ***** and complain about it, if it takes 6-9 weeks to ship, Doesnt that mean that IT IS OUT OF STOCK? Google is being and asshole right now
Click to expand...
Click to collapse
I know it sucks. I waited about 3 wks to get mine...
Sent from my Nexus 4 using xda premium

Well they did say it was going back on stock noon on the 27th, and even if you ordered sometime later that day towards the night even, estimated shipping would have been 2-3 weeks. You're just a bit late. However the 8-9 might just be an overapproximation so I wish you luck.
EDIT: Oh, and also, I guess nothing Google does will ever be good for people. Making more phones than needed/ having unsold phones in the warehouse is the worst thing ever, while having just enough is good, and running out too soon is bad, but not as bad as having more phones than needed. From Google's or any company's standpoint, that is.
With the initial launch, they tried to meet demand (which they obviously didn't) and they made a lot of mistakes which everyone very strongly expressed. Mistakes such as the fact that there was no real preorder option, and that we never knew what time that the phones were going to be sold, and the fact that the entire stock sold out in one hour without anyone else being able to do anything afterwards, and the fact that we wouldn't even know when the second batch would be out.
When they brought out the second batch, they actually ended up listening to everything and taking into consideration (which is very unusual for most companies). They told us when it was coming out, the time exactly, the country, the phones didn't sell out in one hour as they came in with a bigger batch, and in a weird way, they implemented the pre-order system for people who missed out initially. And of course, now people aren't happy that there is the pre-order system and prefer that it just show "Not In Stock." Google's been somewhat remarkable through this. Yes, they messed up a lot, but they did listen and try their best to fix the situation. And all for a phone they're barely profiting off of. Coming from a Samsung phone and a Lenovo tablet, both companies have been treating their customers with the devices in the opposite manner and my respect for Google only grows (and that of their customers, slightly diminishes.)

Count yourself lucky. The rest of the world can't even place orders yet.

You snooze you lose.

Email Google Play Customer Support to get the MORE REALISTIC time period. The thing on that page is s#it. It will automatically increase as the number of people will pre-order.
Here's what i got from Play support -
Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.
If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.
According to our records, your order should ship by the evening of December 19.
Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.
For more information on shipping and delivery, please see this article in our help center:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789.

actually, they don't even charge you until it ships.. so quit b!tch!n
Sent from my Nexus 4 using xda premium

Its almost faster for me to custom order a BMW from Germany.
Sent from my Nexus 7

When I order on the 27th, 9 minute after they open for order. The shipping time was at 1-2 weeks. I got a shipping confirmation on the 30th, so you might received your early.

It's called a pre-order. If you don't want to wait then don't buy it?
or just cry moar

ak700 said:
Email Google Play Customer Support to get the MORE REALISTIC time period. The thing on that page is s#it. It will automatically increase as the number of people will pre-order.
Here's what i got from Play support -
Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.
If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.
According to our records, your order should ship by the evening of December 19.
Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.
For more information on shipping and delivery, please see this article in our help center:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789.
Click to expand...
Click to collapse
What was the shipping time in the order confirmation email ? 2-3 weeks ?

I cant get my head round why people are moaning. This is a $600 device going for half price. Of course demand is going to outstrip supply. I wanted mine NOW so I went and paid £150 more than Google Play's RRP! These phones are available, if you really want it, go out and pay the prevailing market rates and not moan and wait on Google subsidised ones.
Sent from my Nexus 4 using xda app-developers app

smirkis said:
actually, they don't even charge you until it ships.. so quit b!tch!n
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
This.
They don't hold your money hostage for two months. Your account isn't even charged till it's shipped.
Sent from my SGH-T989 using Tapatalk 2

efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
Click to collapse
Closed

Perks

When setting up the tablet I signed into my Samsung apps account and if I check for products registered to me, the tab s shows up there, but I haven't received any email re my perks.
How do I go about getting the perks?

toyanucci said:
When setting up the tablet I signed into my Samsung apps account and if I check for products registered to me, the tab s shows up there, but I haven't received any email re my perks.
How do I go about getting the perks?
Click to expand...
Click to collapse
I may be mistaken, but it's my understanding that you need to sign into the new Galaxy Apps Store that will be released tomorrow, 7/1 to receive the perks email. Maybe someone with more info can chime in here.

rsfinsrq said:
I may be mistaken, but it's my understanding that you need to sign into the new Galaxy Apps Store that will be released tomorrow, 7/1 to receive the perks email. Maybe someone with more info can chime in here.
Click to expand...
Click to collapse
OK, thanks, it does mention some Galaxy apps business but I figured it was the regular Samsung apps store they were referring to. I'll wait till tomorrow then, was just wondering if anyone had gotten registered and gotten the perks email.
Thanks for taking the time to reply!

Sorry for dumb question. What exactly is the perks?

jboogie555 said:
Sorry for dumb question. What exactly is the perks?
Click to expand...
Click to collapse
All the freebies that Samsung throws in, for purchasing the device. "Galaxy Gifts" such as the movie Gravity, 3 months of Marvel Comics , 50 Gig Dropbox to name a few. They're a bunch more.

well i just hope they dont take away the marvel ones for saudi :victory:

xRevilatioNx said:
All the freebies that Samsung throws in, for purchasing the device. "Galaxy Gifts" such as the movie Gravity, 3 months of Marvel Comics , 50 Gig Dropbox to name a few. They're a bunch more.
Click to expand...
Click to collapse
Not sure if people realize this but the dropbox addition comes from going into settings/accounts and logging into Dropbox. The movie gravity becomes available when you sign into Play - Movies $ TV. No idea about the comics subscription and certainly curious as to what the others will be.

Most of the perks are available now but logging into the app. I got the movie and the 50gb by doing that.

I think the email that gets sent once you log into the new Galaxy Apps provides instructions on how to receive the gifts. Most are obvious like those already listed in this thread. Others like the free subscription to Go-Go in-flight internet requires you to log in during a flight to enroll. Hopefully it will be clear once the new app is launched.

Yes you can get them now you dont have to wait till 7/1. When I sent the 16gb version back last Thursday (for the 32gb version) i had the move Gravity and all the rest of the perks

Any sign of the elusive Galaxy apps store?

toyanucci said:
Any sign of the elusive Galaxy apps store?
Click to expand...
Click to collapse
I finally messed around with my tablet today a little before work and downloaded most of the stuff that interest me. THE Marvel subscription, GQ, some apps like Box and hand of the other magazines that are available. The app was a widget on my desktop, I just opened it and it let me choose what I wanted. The only things I don't recall seeing is the WiFi subscription service, but I was in a rush so I may have overlooked it.

Something to watch. I just signed up for the marvel unlimited through the app, but it did not appear to apply the 3 month trial. I have an email out to marvel, we'll see what they say.

Did you use this app?
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I've checked and I'm not seeing four of the perks which seem to be the ones they say you'll receive an email for. Gogo inflight Wifi, SiriusXM, Audible and Stitcher comedy programming are not showing up for me. I have the 32gb version from Bestbuy which for some reason isn't listed on the Samsung website when trying to register it, i'm not sure if this has anything to do with the perks since te other offers are there. I've contacted Samsung on Facebook but it doesn't seem to be moving very fast.
Update: I went through the "Ask Samsung" tab on their Facebook support page and received the email with the instructions and necessary codes for all four offers hours later. As previously mentioned by another poster the GoGo wifi can only be activated while in a flight.

I think a lot of the perks depend on the country your tablet is registered to. When I registered my Note Pro 12.2 (Canada) I didn't get all the advertised perks I.e. Playstore credit, etc.

clintonroche said:
Did you use this app?
Click to expand...
Click to collapse
Yes

So I had a live chat with them about my lack of perks. Their suggestion, remove Samsung accounts and sign back in. I did and got an email saying I already received the perks, so back to live chat I went. 45 minutes later, they said I'd be emailed in 2 business days with the perks. I was emailed this morning by Adam M, with ONLY the audible code. I've replied to his email and also went back on live chat and am awaiting the other codes, I travel a lot and especially need the gogo in flight Internet code! So I await a reply from him before the end of the day or I'll ditch live chat altogether and just call them, but I don't know why they'd only send audible and waste my time in having to run them down for the others...not a very efficient use for any of our time.

toyanucci said:
So I had a live chat with them about my lack of perks. Their suggestion, remove Samsung accounts and sign back in. I did and got an email saying I already received the perks, so back to live chat I went. 45 minutes later, they said I'd be emailed in 2 business days with the perks. I was emailed this morning by Adam M, with ONLY the audible code. I've replied to his email and also went back on live chat and am awaiting the other codes, I travel a lot and especially need the gogo in flight Internet code! So I await a reply from him before the end of the day or I'll ditch live chat altogether and just call them, but I don't know why they'd only send audible and waste my time in having to run them down for the others...not a very efficient use for any of our time.
Click to expand...
Click to collapse
i'm curious as well on how the gogo promo will work. From reading the details it seems like all we need to do is get on a flight and login from the tab s and register from there. Nothing is clear though so who knows.

32gb best buy.. same as others. What a nightmare getting this stuff lol. Deleted account so many times no codes. Talk to live blah blah blah.
Got the same email about audible books yet nothing else. I call they tell me 1-3 days I would get the rest. No big deal

Did Google's Shenzhen factory steal my credit card no. from my 'Live Case' order?

I'm going to simply present a few facts and see if I am the only one reaching the same conclusion.
1. On 14 April 2016 I ordered the first of 2 "Live Cases" for the Nexus 6P, and the order was sent to Google's factory.
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2. On 16 April 2016 I received an alert from my bank (which never happens) asking me to review suspicious transactions:
These were the transactions, all in the city of "Shenzhen", China, including a hotel stay costing me $1,892:
Plotting the locations on a map shows where the fraudster traveled between:
3. On 18 April 2016 I received a tracking update from Google revealing the order had shipped from "Shenzhen", China. In addition, the tracking website displayed a map of the pick-up location (presumably the Google factory). Note the proximity of the pick-up pushpin to the fraudulent purchases above:
Obviously setting up my new card everywhere has been hugely inconvenient, not to mention nearly being defrauded by some $2000.
I do not believe Google share the credit card info with the factory. But it is not impossible that there may be some vulnerability in the order system whereby a factory order processing worker may have been able to access the info. Or the info may have unintentionally been included on a docket, etc. Plenty of possibilities, including coincidence.
I have notified the Google Store team and await their response. I will update this thread if anything of substance comes back from them.

CJSnet said:
I'm going to simply present a few facts and see if I am the only one reaching the same conclusion.
1. On 14 April 2016 I ordered the first of 2 "Live Cases" for the Nexus 6P, and the order was sent to Google's factory.
2. On 16 April 2016 I received an alert from my bank (which never happens) asking me to review suspicious transactions:
These were the transactions, all in the city of "Shenzhen", China, including a hotel stay costing me $1,892:
Plotting the locations on a map shows where the fraudster traveled between:
3. On 18 April 2016 I received a tracking update from Google revealing the order had shipped from "Shenzhen", China. In addition, the tracking website displayed a map of the pick-up location (presumably the Google factory). Note the proximity of the pick-up pushpin to the fraudulent purchases above:
Obviously setting up my new card everywhere has been hugely inconvenient, not to mention nearly being defrauded by some $2000.
I do not believe Google share the credit card info with the factory. But it is not impossible that there may be some vulnerability in the order system whereby a factory order processing worker may have been able to access the info. Or the info may have unintentionally been included on a docket, etc. Plenty of possibilities, including coincidence.
I have notified the Google Store team and await their response. I will update this thread if anything of substance comes back from them.
Click to expand...
Click to collapse
Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!

M_T_M said:
Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!
Click to expand...
Click to collapse
I highly doubt that the OP could be that stupid enough to do those things above but I would wanna know how this goes on
Sent from my Moto G using Tapatalk

ironman38102 said:
I highly doubt that the OP could be that stupid enough to do those things above but I would wanna know how this goes on
Sent from my Moto G using Tapatalk
Click to expand...
Click to collapse
OP will for sure deliver on a resolution mate...let's wait!!:highfive:

M_T_M said:
Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!
Click to expand...
Click to collapse
I never purchase on unsecured connections.
No reply from the Google Store team yet, oddly enough. Not even acknowledgment that they're looking into it.
Cheers!

M_T_M said:
OP will for sure deliver on a resolution mate...let's wait!!:highfive:
Click to expand...
Click to collapse
Not sure if trolling me or actually serious. You're slacking in terms of trolling.
Sent from my Moto G using Tapatalk

First response from Google which I've challenged:
I am really sorry about this, but we couldn't detect any unauthorized charges from our end. I would request you to get in touch with your bank immediately or the financial institution the card is associated with and check the status. It would be great if they could help you with a transaction ID for the specific charges and provide more information regarding the same.
Click to expand...
Click to collapse
Cheers!

CJSnet said:
First response from Google which I've challenged:
Cheers!
Click to expand...
Click to collapse
Seems like you been scanned or getting your credit card info stolen.
This can be due to
1. Open WiFi
2. Bad applications installed.
3. Really bad luck?
4. Hijacked session?
Sorry to hear that too, we should wait and see if someone has the same issues.
Maybe the site was hijacked? Idk
Sent from my SM-G9350 using Tapatalk

One major question.
Why would Google send your credit card information to a manufacturer? That makes no sense. You pay Google, Google pays the manufacturer some of the money, you get your case made. The manufacturer doesn't get the whole $35, Google gets it, then pays a rate per order probably at the end of the month/quarter, never should the factory see your credit card number.
Sent from my SM-G935V using Tapatalk

_Dennis_ said:
One major question.
Why would Google send your credit card information to a manufacturer? That makes no sense. You pay Google, Google pays the manufacturer some of the money, you get your case made. The manufacturer doesn't get the whole $35, Google gets it, then pays a rate per order probably at the end of the month/quarter, never should the factory see your credit card number.
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
Yes I covered that in my original post.
Cheers!

Well we do know one thing.. Someone had a good time for almost 2gs at a hotel stay.
Sent from my Nexus 6 using Tapatalk

CJSnet said:
Yes I covered that in my original post.
Cheers!
Click to expand...
Click to collapse
You did, with one sentence. I'm not sure why it would be on a docket slip, since the CC info would not be useful, that would be a major screw up, one that would cost a few people their jobs. Also it could be a vulnerability in the order processing, but same with any order you placed online, so it would not necessarily be from ordering at Google. It just seems highly unlikely that your card would be stolen by Google or leaked by Google, much more likely it was a coincidence.
I once had my credit card info stolen, was used to by pizza in Richmond VA which is on the other side of the US. I assumed an ATM skimmer or some other technique was used, for my ~$60 back and had to input my new info for s month or so when I paid bills. I didn't assume some company with a tie to Richmond stole it.
Also, almost everything you buy is manufactured in shenzen China.
Sent from my SM-G935V using Tapatalk

Thanks for your input guys.
Latest update:
We are looking into the case for a better resolution regarding the issue.
I've escalated the case to our concern team. We would get back to you within 72 hours. Rest assured, I'm sure your issue will be fixed.
Click to expand...
Click to collapse
Exciting times! They're going to 'fix my issue'. Time travel perhaps.
I'll keep you posted.
Edit: They don't get back to me in 72 hours, but 6 days.
Cheers!

CJSnet said:
Thanks for your input guys.
Latest update:
Exciting times! They're going to 'fix my issue'. Time travel perhaps.
I'll keep you posted.
Cheers!
Click to expand...
Click to collapse
Yeah let's hope they get your money back
Sent from my SM-G9350 using Tapatalk

6 days after they promised a reply in 3 days, a reply from someone who can barely speak English:
We feel sorry for the inconvenience caused, I certainly understand the issue and the situation.
It is really bad this to happen, I truely feel back about this.
To help you with this further, I've escalated this issue to concern team,
I want you to know that the team is deeply investigating on this and will help you accordingly,
Currently I'm waiting for the update from the team, once I get the reply from the team I'll be happy to convey the message to you.
Till then I'd keep this case open in escalated catefory.
Click to expand...
Click to collapse
Nice to see Google taking this so seriously. [emoji15]
Cheers!

I'm kinda disappointed with Googles responses so far. I'll be ordering a Nexus 6p from them coming June and I am having second thoughts because if something like this happens, my dad will never let me buy anything off from Google Store.
Sent from my XT1033 using Tapatalk

Thank you for reporting the unauthorized charges on your credit card, and for providing the location where the charges were incurred. You are correct that Google does not share full payment info with merchants so this incident is unusual. We take this type of feedback very seriously and our team is investigating your case.
We appreciate your patience and understanding. Please let me know if you have any other questions.
Click to expand...
Click to collapse
Cheers!

Final response from Google:
Thank you for your patience while we looked into this issue.
A few different teams at Google have independently investigated the incident, and have verified that there has been no information security leak of payments credentials to the manufacturer through the purchase of your Live Case. Though very odd that this happened in the same province as where the phone was manufactured, we are not able to find a link with Google.
Thank you again for taking the time to report this issue.
Click to expand...
Click to collapse
Cheers!

Did you made the order on public place or your home?

Svid said:
Did you made the order on public place or your home?
Click to expand...
Click to collapse
Home.
Cheers!