LTE: EMM-65535 and loss of provisioning - Sprint HTC One (M8)

Well, I just bought the HTC One M8 Harman Kardon edition to replace my Evo 4g LTE, and overall it's not a bad phone. Like the audio and speed of the phone.
However... It doesn't work very well as a phone. If I go into an area where signal is sketchy, I will get the above error (Loss of Data, LTE: EMM-65535). Okay, I understand I am in a low signal area.
BUT... When I get back into signal, the phone has lost it's provisioning. I have to do the whole ##72786# routine to get the phone to take/make calls, accept texts, etc etc.
First Sprint says it's a provisioning issue. Then they tell me its a hardware issue. The local service center tells me they have seen numerous phones come in with this, and they replace them, and it still does the same thing. The tech said it is an issue with the network not handling the new Spark network, and to put the phone into CDMA mode for a week to see if it clears up or not.
My phone is stock right now (Still, S-ON and locked).
Software 1.54.654.13
PRL 51100
HBOOT 3.16
Radio 1.05.20.0321_2
I've tried restricting the phone to Home Only, putting it into CDMA mode, and it still does it. I'm about ready to reactive my Evo just so I have a damn phone to use.

I just returned mine for these very issues. Many complaints in the Sprint Community forums.
For me, 9 out of 10 phone calls in or out fail, if you get lucky and make a call you might get 20 seconds in before it's disconnected. Virtually zero data. This was at my house, and different places around my area of town. I really liked the phone itself though.
Sent from my HTCONE using Tapatalk

NachoB said:
I just returned mine for these very issues. Many complaints in the Sprint Community forums.
For me, 9 out of 10 phone calls in or out fail, if you get lucky and make a call you might get 20 seconds in before it's disconnected. Virtually zero data. This was at my house, and different places around my area of town. I really liked the phone itself though.
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
Sprint believes the phone is defective. I don't think it is. As long as I am on my home cell, it's fine. I leave the area, and pwoof!
The phone shipped in LTE/CDMA mode.. Sprint advised me to try it in Auto and see what happens. They also pushed a network ticket to see if there is anything wrong there.

I had the same issue, brought it in the store and they swapped it, said it was the SIM card reader. I've had my replacement for over two weeks now and no issues.
Sent from my 831C using Tapatalk

mjs2011 said:
I had the same issue, brought it in the store and they swapped it, said it was the SIM card reader. I've had my replacement for over two weeks now and no issues.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
After putting the phone into "Auto" mode, it seems to be working fine so far. I'm trying to get it to choke so I can further troubleshoot this issue. If not, I am going to drop by the Sprint store where I bought the phone and see if they have had any reports of this.

I had the EXACT same issue with my M8. Sprint replaced it with a brand new one and it's been absolutely perfect.

FlowingAway said:
I had the EXACT same issue with my M8. Sprint replaced it with a brand new one and it's been absolutely perfect.
Click to expand...
Click to collapse
Going to drop by a Sprint store on the way home and see what they say...

I also had these issues with my first M8 the second day I had it returned it and it has worked perfectly now for about 2 months now I would say it is a defective phone
Sent from my 831C using Tapatalk

dandan2980 said:
I also had these issues with my first M8 the second day I had it returned it and it has worked perfectly now for about 2 months now I would say it is a defective phone
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Well I went to the Sprint store, and they replaced the phone without question. Something that I thought funny... My "old" phone came out of the box with 1.54.654.13 on it. The "new" one came with 1.54.654.9 on it. I asked the tech in the store, and she said the "new" phone just came in on a shipment today. That doesn't really mean anything, though...
Out of the box, it had the LTE error again, but this time it added a EHPRD: 33 below it.
The tech in the store said that all of Sprint's Spark phones are having this issue, not just the HTC.
I will wait and see what happens. The phone has the same signal characteristics as the "old" phone.

Having the same issues as everyone above. Visited a Sprint repair store several times. I had the device about a month without any issues, then suddenly calls dropped, data wouldn't work, texts wouldn't send, yada yada. Factory reset, RUU, all the dial codes, nothing helped. The Sprint reps first seemed like this was an oddity, then admitted they've had numerous complaints nationally with the device and the network. They claim it's a network issue, only to be resolved by the Spark upgrades.
It's been about 3 weeks since I've been able to use the device as a phone. Not sure what to do as I don't trust Sprint and their ETAs (they claim network improvements "finished sometime in June" in my area will resolve it).

1.54.654.13 the problem?
neonhomer said:
My "old" phone came out of the box with 1.54.654.13 on it. The "new" one came with 1.54.654.9 on it.
Click to expand...
Click to collapse
Had the same problems with my phone. I activated and updated to the latest OTA update (presumably 654.13). It was working, then it started dropping calls, no data, and the LTE error message. I took it to the store and they told me it's an HTC software issue, I'd have to just wait for an update. Not satisified after a week of not being able to use my new $600 phone, I decided to call and get an exchange. After some wrangling, they finally sent me a new one.
The new phone is on update 1.54.654.9, but it wants to update to 1.54.654.13. I shut off the auto download and decided NOT to apply it. So far so good. I can make and receive calls again, data and texting work great too.
My thinking is, 1.54.654.13 has the bug. With only the 1 phone, I'm not going to try it for now.

enjid said:
Had the same problems with my phone. I activated and updated to the latest OTA update (presumably 654.13). It was working, then it started dropping calls, no data, and the LTE error message. I took it to the store and they told me it's an HTC software issue, I'd have to just wait for an update. Not satisified after a week of not being able to use my new $600 phone, I decided to call and get an exchange. After some wrangling, they finally sent me a new one.
The new phone is on update 1.54.654.9, but it wants to update to 1.54.654.13. I shut off the auto download and decided NOT to apply it. So far so good. I can make and receive calls again, data and texting work great too.
My thinking is, 1.54.654.13 has the bug. With only the 1 phone, I'm not going to try it for now.
Click to expand...
Click to collapse
I believe the .9 RUU is available.

Related

[Q] San Jose, CA: HTC ONE, no LTE at LTE tower and loss of BT audio

Good evening,
I'm an Ericsson(Sprint) tech (Since 2000) in the San Francisco Bay Area.
My phone is unlocked (Via HTC unlock), had TWRP 2.5.0.0 installed, and is running stock other than that. Rooted with SuperSU
I recently got an HTC ONE and found two odd things:
1. After flashing http://forum.xda-developers.com/showthread.php?t=2251788 , and Power Toggles from the Play store, my Bluetooth audio would go away. The call still connects to the BT headset, but no audio. A stock rom re-flash takes care of that issue 100%. Semi-noob lesson learned, back up BEFORE trying new mods.
2. This phone will not connect to 4G LTE. (more detail to come)
I have tried all the obvious choices: Reflash/Reset, make sure CMDA/LTE mode is set, even changed my LTE Next Timer to 5 from 300 in the ##DATA# screen. I even called employee care and verified that my UICC ID is properly set on the account.
Of course, the local store employees have no idea what to tell me.
I exchanged that brand-new HTC ONE for another brand new handset yesterday. It exhibits the very same exact issues.
This morning on the drive to work, it briefly connected to 4G LTE for a speedtest and I haven't seen LTE since.
For those of you who will say "Yes, but you're in a pre-launch market." I hear you. My response to that is that I physically work on the NV sites. I can take a cabinet key and open the cell site up to verify operation. I am testing this standing UNDER or a few feet away from a NV site running 1900mhz LTE, and my company-issued test LTE phone (different model) is picking up LTE no problem. In fact, I'm so close my download speeds are approaching 30mbps.
I've been lurking here for a while but wanted to see what the community thinks. Did I get TWO faulty handsets, or is there something I'm missing? I still have 1.5 weeks to exchange for yet another handset if I need to.
Thanks in advance for your time.
Disclaimer, these are my own opinions, and not those of Ericsson or Sprint in any way.
I'm pretty sure BT audio is a known issue in most custom ROMs.
Look up "Force LTE" in the Sprint forums. See if that changes anything. (You might have already done this, though)
EDIT: Dial *#*#4636#*#* and change it to LTE only and if that works, LTE + CDMA. If that works, try CDMA/EVDO/LTE (default).
BTW: Where is said tower in San Jose? I live there (here?) and I rarely get LTE signals (but I do).
sauprankul said:
Look up "Force LTE" in the Sprint forums. See if that changes anything.
BTW: Where is said tower in San Jose? I live there (here?) and I rarely get LTE signals (but I do).
Click to expand...
Click to collapse
PM Sent. I'll look up Force LTE on the Sprint forums.
sharksfan98 said:
PM Sent. I'll look up Force LTE on the Sprint forums.
Click to expand...
Click to collapse
Forcing LTE only didn't seem to help.
Here's my plan for tomorrow:
1. Drive to official LTE launch market
2. Test for LTE connection with phone as-is
3. If LTE=YES, happy camper
4. If LTE=NO, run the RUU to flash everything back stock (I know I shouldn't need this, but I'm grasping at straws here)
5. Test for LTE after RUU is complete.
6. If LTE=YES, happy camper
7. If LTE=NO, exchange for a black Sprint HTC ONE (Have Silver now). Maybe there's a bad few in a row.
I'll post tomorrow with results.
Also, to be clear, I'm NOT on a custom ROM. I'm on the Stock Sprint ROM, just unlocked and rooted.
I have had better luck with setting my network mode to automatic instead of cdma/lte ... I live In the Fremont area I see tons of areas light up with LTE now ..
But once I get to my house or my shop for work I have nothing lol.
Sent from my HTCONE using xda premium
NORCALkID said:
I have had better luck with setting my network mode to automatic instead of cdma/lte ... I live In the Fremont area I see tons of areas light up with LTE now ..
But once I get to my house or my shop for work I have nothing lol.
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
There are a lot of people working really hard to get launched. Glad you're seeing some of that paying off.
I've been going into panic mode with my personal HTC One. I had a horrible experience directly with Samsung on my Galaxy SII. I was hoping to just pick this up and see the heavens open and the light shine down lol.
That hasn't been my experience thus far I'm jealous of all of you happy modders going crazy on this beautiful device. I hope to join you soon
sharksfan98 said:
There are a lot of people working really hard to get launched. Glad you're seeing some of that paying off.
I've been going into panic mode with my personal HTC One. I had a horrible experience directly with Samsung on my Galaxy SII. I was hoping to just pick this up and see the heavens open and the light shine down lol.
That hasn't been my experience thus far I'm jealous of all of you happy modders going crazy on this beautiful device. I hope to join you soon
Click to expand...
Click to collapse
You will soon .. I blame most of it on the network. I know you guys are working hard to get it done. I live in union city and and I have been roaming for the past 2 weeks which really sucks ... I have been forced to use roam control and change my prl to have better roaming ... It sucks to say that I am currently roaming on to metro pcs and have great connection both voice and data lolololol
Sent from my HTCONE using xda premium
Well, here's my results:
1. Drive to official LTE launch market DONE
2. Test for LTE connection with phone as-is NO LTE NEXT TO TOWER IN LAUNCHED MARKET
3. If LTE=YES, happy camper NOT A HAPPY CAMPER
4. If LTE=NO, run the RUU to flash everything back stock (I know I shouldn't need this, but I'm grasping at straws here) FLASHED
5. Test for LTE after RUU is complete. NO LTE
6. If LTE=YES, happy camper NOT A HAPPY CAMPER
7. If LTE=NO, exchange for a black Sprint HTC ONE (Have Silver now). Maybe there's a bad few in a row. CALLING TO EXCHANGE NOW
So frustrating. It worked for one connection the morning I got it and then nothing.
Maybe I'll ask for a black ONE just in the hopes that it came from a different production run.
I really want to like this phone, its beautiful. But this will now be my third brand-new handset.
sharksfan98 said:
Well, here's my results:
1. Drive to official LTE launch market DONE
2. Test for LTE connection with phone as-is NO LTE NEXT TO TOWER IN LAUNCHED MARKET
3. If LTE=YES, happy camper NOT A HAPPY CAMPER
4. If LTE=NO, run the RUU to flash everything back stock (I know I shouldn't need this, but I'm grasping at straws here) FLASHED
5. Test for LTE after RUU is complete. NO LTE
6. If LTE=YES, happy camper NOT A HAPPY CAMPER
7. If LTE=NO, exchange for a black Sprint HTC ONE (Have Silver now). Maybe there's a bad few in a row. CALLING TO EXCHANGE NOW
So frustrating. It worked for one connection the morning I got it and then nothing.
Maybe I'll ask for a black ONE just in the hopes that it came from a different production run.
I really want to like this phone, its beautiful. But this will now be my third brand-new handset.
Click to expand...
Click to collapse
Black HTC One all the way! With any luck you just got two lemons. That's pretty awful luck though, and kind of crazy. Maybe you need to sit on top of the tower.
Rirere said:
Black HTC One all the way! With any luck you just got two lemons. That's pretty awful luck though, and kind of crazy. Maybe you need to sit on top of the tower.
Click to expand...
Click to collapse
>Getting my climbing gear out now< LOL
Black ONE is on the way.
Should I just leave the bootloader saying "Re-locked" or go through the dance to get it back to saying "locked?"
I sent the first dud back "Re-locked" as the guys in the store didn't seem to care at all. I guess it's probably no big deal.
I have done very minimal identical items to both phones:
1. Unlock via HTC /Fastboot
2. Install TWRP 2.5 into Recovery via Fastboot
3. Install SuperSU by following the prompts from TWRP 2.5
4. Installed the 3-button mod here: http://forum.xda-developers.com/showthread.php?t=2251788 via TWRP 2.5
5. Installed "Power Toggles" from the Google Play store. (After this step on each phone, Bluetooth would connect, but no audio. I also never saw LTE work again)
6. Reflashed the official RUU after things aren't working.
You guys are all pro modders, is there any step here that would stand out to you as potentially damaging to getting 4G LTE or maybe hurting the radio file somehow? I see everyone having a field day modding and flashing custom ROMs, now I'm scared to do even the basics for fear that somethings going on behind the scenes.
I've got to go do some actual work now. I'll post an update when the Black ONE comes in.
I have had the same problem of LTE not connecting anywhere. I have done the same things as you, including installing power toggles. If I remember correctly, I believe my LTE quit working after installing it as well. I find it hard to believe that the power toggles app could be the culprit, but it's a possibility I guess.
Sent from my HTCONE using xda premium
Hmm...weird. Before and after I rooted my phone and installed TWRP 2.5 with Super SU and left my phone "as-is" I fortunately have always had LTE in the downtown Hayward area.
I've been able to flash custom roms and not really have any issues other than those related to the Rom itself. Hopefully you really did just have bad luck...maybe buy a lottery ticket? Lol.
Good luck with your next One!
Hope it works out for you!
Sent from my HTCONE using xda app-developers app
tristandespain said:
I have had the same problem of LTE not connecting anywhere. I have done the same things as you, including installing power toggles. If I remember correctly, I believe my LTE quit working after installing it as well. I find it hard to believe that the power toggles app could be the culprit, but it's a possibility I guess.
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
The only thing that doesn't sit right with me is that after I run the RUU to restore everything, you'd think the issue would be fixed right?
Well look at this everyone...does this sound familiar?
From: http://www.howardforums.com/showthr...scuss-All-Related-Questions-Here-ONLY/page509
"UPDATE: awww, one of those 2g/3g toggle widgets permanetly turned off the LTE radio. Yesterday I could see LTE from Tmo, ATT, Cricket, and MetroPCS. Today all LTE options are gone. When I go into *#*#4636#*#* I can re-select LTE/GSM/WCDMA as a preferred network, but when manually searching for network the phone still can't see any LTE. Power cycling the phone, the field goes back to "GSM auto (PRL)", does anyone know how to make the preferred network stick with LTE without changing back in this hidden menu? What should be in this preferred network blank? and how do you make it stick? anyone?"
sharksfan98 said:
The only thing that doesn't sit right with me is that after I run the RUU to restore everything, you'd think the issue would be fixed right?
Click to expand...
Click to collapse
Yeah you would think so. I have ran the RUU on 2 seperate occasions just to make sure and still no LTE. I will probably just end up trying to exchange it for another one and hope the new one holds up better.
Sent from my HTCONE using xda premium
Now we just need one more brave soul to test power toggles to see if it really is a problem. If it is, contact the dev and tell 'em to declare it incompatible with this device!
sauprankul said:
Now we just need one more brave soul to test power toggles to see if it really is a problem. If it is, contact the dev and tell 'em to declare it incompatible with this device!
Click to expand...
Click to collapse
I agree. If this app is causing this kind if an issue with the One, we need to verify and make sure that nobody else installs it. Maybe someone has a One that they are about to exchange for a different issue would be willing to test this theory for us.
Sent from my HTCONE using xda premium
I don't know about the 2G/3G facet of it (simply because it's never been noted as compatible with my device in Power Toggles), but I've used this app for a long time and I pull LTE quite comfortably.
Update: called Sprint about the issue and they notified my local Sprint store that when I brought my phone in, they were to exchange it for a new One (not refurbished) at no cost. They were out of stock and I should be receiveing it Saturday or Monday
Sent from my HTCONE using xda premium

Thinking of going to Verizon after getting the M8

I have been with sprint for 8 years now. Just got the M8 for the new spark network that according to sprints coverage map, I was fully covered in. We'll, that's not the case. Been having a lot of problems, mainly if I drop to 3g, I actually have no data and no phone calls and can't send texts . I have to wait until I'm in an area that I think may have spark, and reboot my phone. Then I get a flood of text messages and voice mails. This has been going on 3 days now. Apparently this is a mass problem that could be a while to fix. I still have ten days to return it and reverse my contract. Sprint is so bad that if I'm somewhere I don't know where I'm at and try to pull up a route on maps, it will fail to pull anything up, or search for a route until it says no connection, even with 4 bars. It's hard for me to leave since I've been with them for 8 years, but I'm really getting tired of it. Would like to know of anyone else is considering this, or may have left Verizon for sprint and why.
Varekai said:
I have been with sprint for 8 years now. Just got the M8 for the new spark network that according to sprints coverage map, I was fully covered in. We'll, that's not the case. Been having a lot of problems, mainly if I drop to 3g, I actually have no data and no phone calls and can't send texts . I have to wait until I'm in an area that I think may have spark, and reboot my phone. Then I get a flood of text messages and voice mails. This has been going on 3 days now. Apparently this is a mass problem that could be a while to fix. I still have ten days to return it and reverse my contract. Sprint is so bad that if I'm somewhere I don't know where I'm at and try to pull up a route on maps, it will fail to pull anything up, or search for a route until it says no connection, even with 4 bars. It's hard for me to leave since I've been with them for 8 years, but I'm really getting tired of it. Would like to know of anyone else is considering this, or may have left Verizon for sprint and why.
Click to expand...
Click to collapse
I've been with Sprint a while too. Just LTE in my area, works great though. I'll see whenever spark comes to my area. Have you talked to sprint about this problem? Possibly a defective phone or your tower's messed up. Do you have the same issues on CDMA only mode?
Not sure it's possible but I wonder if loading the right PRL might disable Spark. Or there is a way to shut it off in the phone settings.
LTE is still up and down for me so I leave my phone on CDMA 99% of the tie for stability.
Most places that I need speed I have WIFI.
LTE just isn't there yet.
I'm on hairy edge at home and hairy edge at work (both places I don't need it).
Even when I'm in strong LTE areas if you hit a 3G pocket the phone behaves badly.
Have not had it long enough to know if it's better or worse than HTC One M7.
But I switched it to CDMA.
I just loaded PRL 56018. So it roams on VWZ (3G only).
Varekai said:
I have been with sprint for 8 years now. Just got the M8 for the new spark network that according to sprints coverage map, I was fully covered in. We'll, that's not the case. Been having a lot of problems, mainly if I drop to 3g, I actually have no data and no phone calls and can't send texts . I have to wait until I'm in an area that I think may have spark, and reboot my phone. Then I get a flood of text messages and voice mails. This has been going on 3 days now. Apparently this is a mass problem that could be a while to fix. I still have ten days to return it and reverse my contract. Sprint is so bad that if I'm somewhere I don't know where I'm at and try to pull up a route on maps, it will fail to pull anything up, or search for a route until it says no connection, even with 4 bars. It's hard for me to leave since I've been with them for 8 years, but I'm really getting tired of it. Would like to know of anyone else is considering this, or may have left Verizon for sprint and why.
Click to expand...
Click to collapse
Go switch out the phone, another guy just did this in another thread Cuz his LTE wasn't working at all
~m8whl modded stock
2.265 Max ¦ 300 Min
ondemand
row
I had to switch my phone for the same reason you just stated. I don't have these issues anymore.
Sent from my 831C using Tapatalk
I have had sprint over 10 years now. Only reason I stay is I'm on Sero Premium. The network is absolutely horrible in my area. Dropped calls, week signal, 1X/3G/4G no data. I'm sticking it out for Spark & hoping 800 LTE will fix the coverage issues. The m8 has had better signal and seems to lock on a lot quicker. So far haven't had that many issues with it besides the network still sucking of course. If you don't have a good plan on Sprint I would leave. I think it will get better over time but it's still going to be a while yet. I have had problems since last July.
I left Verizon because of the ridiculous bills I kept getting. Boy is their network amazing. Signal and LTE everywhere.
Got the Sprint HTC one m8. I mean Sprint is just terrible. LTE barely works barely have a signal anywhere. Love the phone but only on WiFi around the City
Sent from my 831C using xda app-developers app
Success100 said:
I left Verizon because of the ridiculous bills I kept getting. Boy is their network amazing. Signal and LTE everywhere.
Got the Sprint HTC one m8. I mean Sprint is just terrible. LTE barely works barely have a signal anywhere. Love the phone but only on WiFi around the City
Sent from my 831C using xda app-developers app
Click to expand...
Click to collapse
Same here. I got I think 9 people on my Sprint family plan, we've had Sprint for over 10 years now. I left for Verizon when the galaxy Nexus was relleased. Man, I loved Verizon, but my bill was upwards of $120 per month. Luckily I got to deal where if yo bought 2 or 5 GB plan, they would double it. So i had 10 GB of data at that time. The service was unbelievable, but I hated the price. So after 9 months, I came back to Sprint. Here in Boston, the service is great, but I've also seen a sporadic in and out connectivity.
Sent from my SPH-L720 using Tapatalk
The issue I'm having us that while on lte I'm not receiving calls..
Sent from my 831C using xda app-developers app
Well I made the leap. Went from 03mb to 21mb at work.

[Q] KitKat update breaks LTE on Sprint Flex??

Ok,
So I've searched through this entire QA section and have yet to find a thread related to my question so I'm going to ask.
I recently (as in like monday 05/05/14) updated to KitKat on my Sprint Flex and noticed that my LTE wont kick on...I update my profile and PRL and it will kick on for a split second go grey (gray?) and then go back to 3G. I'm curious, has anyone else encountered this issue or could this be a simple single issue I'm the only on experiencing?
mind you, YES I do live in an LTE enabled area (no Spark ) and my old HTC EVO 4G LTE gets service just fine as does my wife's EVO LTE but my Flex just wont kick it on anymore. I even tried resetting the radio with no luck. If anyone can point me in the right direction, I would be very appreciative!
Other than this little hiccup, along with the KB issue, this phone is saweet!
How was your service before the kit kat update? FYI you should head over to the S4GRU forums. You will find better sprint support there. Its not a corporate sprint site, its a community of sprint customers that have lots of knowledge of the network.
Sent from my Nexus 5 using Tapatalk
I'm convinced that Sprint doesn't want people on their LTE network. They recently started throttling their unlimited customers data once they use over 5Gb. I used a Sprint phone for a short period of time before our company switched to AT&T, and that phone would disconnect from the tower it was using whenever the phone would go idle. I would try to use the internet and it would say "no connection", but the second I made a phone call on it the connection would re-establish. It's all very strange.
Sprint blows and tmobile pays eta jus stating fact
Sent from my LG-D959 using Tapatalk
bbobarino said:
Sprint blows and tmobile pays eta jus stating fact
Sent from my LG-D959 using Tapatalk
Click to expand...
Click to collapse
I left Sprint last year for identical reasons. As T-Mobile was the only other carrier to offer unlimited data without hidden throttle points. I had to pay the eta but it was well worth it. Sprint may be better out in the sticks because they have roaming agreements with Verizon but if you live in an urban area you will be ok.
My 4G LTE was badass before the update to KK. I'm very familiar with S4GRU forums. My service has always been great with Sprint, so that's not the issue, I was simply curious if this is simply an isolated incident or if this is becoming a known issue..I'm content with Sprint. I'll have to look at the other forums to see if I'm the only one having issues..
Sent from my LG-LS995 using XDA Premium 4 mobile app
I had an issue when at my home recently with service. Since the g flex will not connect to data when on a phone call, i noticed that my service would go to nothing or 1 bar. I contacted sprint, and they told me that the 3g portion of the tower was out that i connect to when at home. They said it would be fixed by the end of the day. My advice is to contact sprint. Maybe they can shed some light on the subject. Try to contact them through the chat on the website. They seem more knowledgeable on there.
Sent from my LG-LS995 using Tapatalk
Nybs31 said:
I had an issue when at my home recently with service. Since the g flex will not connect to data when on a phone call, i noticed that my service would go to nothing or 1 bar. I contacted sprint, and they told me that the 3g portion of the tower was out that i connect to when at home. They said it would be fixed by the end of the day. My advice is to contact sprint. Maybe they can shed some light on the subject. Try to contact them through the chat on the website. They seem more knowledgeable on there.
Sent from my LG-LS995 using Tapatalk
Click to expand...
Click to collapse
There is only one cell radio on the newer phones so no SVDO/SVLTE no voice/data. Wifi is separate so wifi data will still work.
Sent from my iPad using Tapatalk
OK.
so after I posted this thread i started checking the towers around me and found out i was not the only person reporting issues about this. apparently sprint is secretly updating the towers in Amarillo for spark. this didnt come from some idiot rep at the call center either, this i found out on my own. I verified it this morning and some areas in town my little sun lights up and my speeds are ranging from 15-25mb/s depending on the area of town im in.
I also got a phone call from a friend of mine in Austin because his iFag 5s wasnt able to connect to the interwebs even though he showed LTE to be active. they appear to be updating towers continuously in certina areas. thanks for the info on some of ya'lls part! i guess i just wasnt patient enough and jumped to the conclusion of KK breakin something in my phone.

Nexus 6 on Sprint

I just received my 32 GB Nexus 6 that I purchased on the Motorola store and I have not been able to successful activate it on Sprint. When they activate the phone both LTE and 3g work perfectly, but I am unable to make or receive calls and SMS . When talking to sprint they show that the device is activated correctly and can not find a reason why it would not work. Currently i am waiting on sprint to work a ticket for this issue, but I was wondering if any one else has run into this and if so were and how were you able to get it resolved.
Dego41 said:
I just received my 32 GB Nexus 6 that I purchased on the Motorola store and I have not been able to successful activate it on Sprint. When they activate the phone both LTE and 3g work perfectly, but I am unable to make or receive calls and SMS . When talking to sprint they show that the device is activated correctly and can not find a reason why it would not work. Currently i am waiting on sprint to work a ticket for this issue, but I was wondering if any one else has run into this and if so were and how were you able to get it resolved.
Click to expand...
Click to collapse
3 threads up.
D
possibly due to wifi calling enabled on your line?
after activating mine over the phone and watching my phone "update device config" by itself.. When I finally decided to make a phone call 30 mins later and noticed it not working.. I had to go under carrier settings and "update device config" a few times before my calling finally started working.. since then everything had worked fine..
kevingaspar said:
possibly due to wifi calling enabled on your line?
Click to expand...
Click to collapse
Sprint does not have WiFi calling to my knowledge, if they do I have never used it or enabled it.
xTmDarren said:
after activating mine over the phone and watching my phone "update device config" by itself.. When I finally decided to make a phone call 30 mins later and noticed it not working.. I had to go under carrier settings and "update device config" a few times before my calling finally started working.. since then everything had worked fine..
Click to expand...
Click to collapse
I have been through that so many times and no luck. The only thing I can think of is the IMEI whit listing issues I have been reading about with the CDMA carriers.
Just in case any one else is having this issue or considering buying a Nexus 6 from Motorola to use with Sprint I wanted to follow up with how this ended.
After a week of going back and forth with Sprint, talking to them at least once a day and having multiple tickets opened and closed they were not able to provide a solution. The final answer they gave me was that the IMEI was not compatible with Sprint, even though the phone should be. They then continued to say that unless the phone is purchased from them they can not guarantee it will work and suggested I return the Motorola purchased phone. In the end the phone was more important to me than being a Sprint customer, and luckily I was in a position to leave Sprint after being a customer for 12 years. After porting my number over to AT&T my Nexus 6 is now working perfectly.
I can't say this will be an issue for all users purchasing a Nexus 6 from a seller other that Sprint but it is something to consider before doing so.
Sent from my Nexus 6 using Tapatalk
That sucks man, well I ported my # over to Sprint from Verizon and mine activated just fine - then again I didn't order mine from Motorola. I don't know your situation is a bit ridiculous though maybe your nano sim needed to be replaced..
DSinfinite said:
That sucks man, well I ported my # over to Sprint from Verizon and mine activated just fine - then again I didn't order mine from Motorola. I don't know your situation is a bit ridiculous though maybe your nano sim needed to be replaced..
Click to expand...
Click to collapse
That is one of the first things we tried. I honestly thing it has something to do with the IMEI white listing but that is just my conclusion from reading other articles regarding similar issues.
Sent from my Nexus 6 using Tapatalk
Sucks op. My Moto bought n6 64 activated just fine in a few minutes last night while chatting with Sprint international chat.
Dego41 said:
Sprint does not have WiFi calling to my knowledge, if they do I have never used it or enabled it.
Click to expand...
Click to collapse
They do...used it on my Note 3, LG G3 and Note 4.
Sent from XDA Free mobile app

network not registered error

i have note 4 and im getting network not registered error esp sometimes when im calling or trying to use data service.would b great if anyone could guide how to resolve.
thanks
What ROM, kernel, mods, etc are you running? Is your APN set up correctly? This could be caused by a number of things.
shoaibmukhtar said:
i have note 4 and im getting network not registered error esp sometimes when im calling or trying to use data service.would b great if anyone could guide how to resolve.
thanks
Click to expand...
Click to collapse
Also, see this thread here --> http://forum.xda-developers.com/note-4-tmobile/help/registered-network-error-please-help-t3088806
kabuk1 said:
What ROM, kernel, mods, etc are you running? Is your APN set up correctly? This could be caused by a number of things.
Click to expand...
Click to collapse
model no Sm-910T
android version 4.4.4
baseband version N910TUVU1ANK4
kernel version 3.10.0-2796035 [email protected]#1
build no KTU84P.N910TUVU1ANKU
I also get this issue. I'm also having major issues with my cell reception. No LTE. Stock rooted 4.4.4
I am having this as well. Tmo swears up and down there tower that causes me problems is fine. So tomorrow I get a new Sim and after that a new phone if Sim doesn't resolve and after that more yelling at tmo if not fixed.
Yay...
Sent from my SM-N910T using XDA Free mobile app
nosympathy said:
I am having this as well. Tmo swears up and down there tower that causes me problems is fine. So tomorrow I get a new Sim and after that a new phone if Sim doesn't resolve and after that more yelling at tmo if not fixed.
Yay...
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Did you use the sim from another phone in the note 4 like I did? Or did you get a new sim when you got the new phone? I just talked to AT&T and they said my sim is not on their network, so I should go get s new sim tomorrow myself.
grmcrkrs said:
Did you use the sim from another phone in the note 4 like I did? Or did you get a new sim when you got the new phone? I just talked to AT&T and they said my sim is not on their network, so I should go get s new sim tomorrow myself.
Click to expand...
Click to collapse
No sir. Used the new tmo Sim that came with the phone. Had the phone since launch, issues started a month ago.
The worst part is I can see all the networks, I just can't register to them!
Sent from my SM-N910T using XDA Free mobile app
crap
nosympathy said:
No sir. Used the new tmo Sim that came with the phone. Had the phone since launch, issues started a month ago.
The worst part is I can see all the networks, I just can't register to them!
View attachment 3300680
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I bought a note 4 from t mobile a month ago. My girlfriend got her s5 from them the next day. I have a cell tower less than 1 mile away serving up 4glte. Her s5 stays connected to 4glte constant and consistent. Note 4 will not stay connected to 4glte. It connects to G and mostly E. A royal PIA. I have to manually re-connect, sometimes several times to get back on 4glte. What I have done to try to fix: New SIM, Factory reset, Manual re-connect via T-Mobile. Also run with no apps.
Now keep in mind the tmo s5 is working perfectly.
Tmo's solution: Send them 20 dollars and they send me a refurbished phone(to replace my 1 month old flagship that hasn't worked right since day one).
F**k T-Mobile
tatt2mike said:
I bought a note 4 from t mobile a month ago. My girlfriend got her s5 from them the next day. I have a cell tower less than 1 mile away serving up 4glte. Her s5 stays connected to 4glte constant and consistent. Note 4 will not stay connected to 4glte. It connects to G and mostly E. A royal PIA. I have to manually re-connect, sometimes several times to get back on 4glte. What I have done to try to fix: New SIM, Factory reset, Manual re-connect via T-Mobile. Also run with no apps.
Now keep in mind the tmo s5 is working perfectly.
Tmo's solution: Send them 20 dollars and they send me a refurbished phone(to replace my 1 month old flagship that hasn't worked right since day one).
F**k T-Mobile
Click to expand...
Click to collapse
I have been complaining for a month now. Got a new Sim and no fix. They are sending me a replacement phone for free. Tried to charge me $5 but I complained and they removed it.
Not sure the replacement will do anything but hoping for the best.
Try to ask more. Some agents seem more willing than others to assist.
Sent from my SM-N910T using XDA Free mobile app
nosympathy said:
I have been complaining for a month now. Got a new Sim and no fix. They are sending me a replacement phone for free. Tried to charge me $5 but I complained and they removed it.
Not sure the replacement will do anything but hoping for the best.
Try to ask more. Some agents seem more willing than others to assist.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
All of the agents have been pretty good at attempting to remedy the problem up to phone replacement. My problem is they will not guarantee that I will receive a new unit. They have the refurb option which is complete bulls**t on a brand new phone. Especially when TMob separates the phone from the mobile plan. "Buy a new phone phone from us and if it doesn't work properly out of the box we'll send you some other persons problem for a slight fee" should be their slogan. And they are trying to pound on Verizon lol. I hope you get it working on your end. Good luck.

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