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I have a 6 or 7 month old Kaiser branded by AT&T. I got seperated from it late last week, so it ran it battery down till failure. When I went to recharge the phone, it started attempting to boot, staying at the AT&T globe screen and then appearing to boot again, (black screen and momentary vibrate.) With a bit of searching I found the suggestion of boot to loading screen and leave it there to charge. After 6 hours, the battery has a measured voltage of 4.17V so that should be enough, but the phone continues the booting loop.
I tried hard resetting with the two keys and stylus. The phone acted like a normal hard reset with the questions, but when it tried to boot, it continued the reboot loop.
My question, do you think I should attempt to reload the stock AT&T ROM?
I'm new at this so there's a large learning curve. If you guys think this is a low probably solution, then I'll sent it back / buy another one and save the long learning curve. I use this for business so I could spead the learning curve time writing software I get paid for writing.
Thanks,
Bernie
your phone got damaged from battery drain? is that possible?
i think your phone has another problem... i really dont think the battery drain was the reason...
can you go to bootloader if so try flashing new ROM (you will loose data) but again you said you have performed hard reset (partial HR) so your phone is clean!
if you want send your phone back - yes you need to get stocked ROM and stocked SPL back
BernieHunt said:
I have a 6 or 7 month old Kaiser branded by AT&T. I got seperated from it late last week, so it ran it battery down till failure. When I went to recharge the phone, it started attempting to boot, staying at the AT&T globe screen and then appearing to boot again, (black screen and momentary vibrate.) With a bit of searching I found the suggestion of boot to loading screen and leave it there to charge. After 6 hours, the battery has a measured voltage of 4.17V so that should be enough, but the phone continues the booting loop.
I tried hard resetting with the two keys and stylus. The phone acted like a normal hard reset with the questions, but when it tried to boot, it continued the reboot loop.
My question, do you think I should attempt to reload the stock AT&T ROM?
I'm new at this so there's a large learning curve. If you guys think this is a low probably solution, then I'll sent it back / buy another one and save the long learning curve. I use this for business so I could spead the learning curve time writing software I get paid for writing.
Thanks,
Bernie
Click to expand...
Click to collapse
If you already have Hard-SPL installed and it is a version capable, you may try to put the Rom with a Radio onto the Micro-SD card and re-flash the phone that way. I had an issue where i got a boot loop and it turned out that flashing the radio fixed the issue. I hope you at least had a current backup prior to the hard reset because as of now, there is no way to retrieve it
No worries on the backup, it's backed up daily and I only use it as a data carrier. The only drag of the reset is the time of reloading apps.
I agree it may be more than just software issue due to dead battery, but I have to try everything I can. I've back on my old Moto smart phone and it's just not the same, hahahaha.
Now back to studying Kaiser ROMs and how to.
Bernie
As a follow up for anyone who runs across this in the future. I flashed the original AT&T rom and the problem still exists. I spoke to tech support yesterday and they are mailing out a new/reman replacement. So the problem appears to be terminal.
Thanks guys for trying to help.
Bernie
I have my Kaiser upgraded from Abusalza ROM v7 to v10.
It works like a charm and I'm loving it so far until now.
The battery is dead and when I plugged in either usb charger or power charger, the notification led lit up solid orange/amber like it supposed to and then it blinks.
I checked and later found my phone isn't charging at all. Is this related to bad battery or is it because of incompatible radio?
Oh, and when I tried to switch on the device it just hang. Perhaps it doesn't have enough juice to boot up.
Anyone got same problem with me? Please advice how to fix this.
Thanks.
If you have already cleaned the battery terminals, I would suppose it is new battery time.
Well, I was sort of having a problem similar to this running the same ROM series. For me though, the notification LED would blink, even if it wasn't plugged in and there were no notifications. I would also get it when plugged in at times. This was intermittent, since it would randomly happen for some unknown reason. To fix it, I just killed all running programs, and reset the phone once or twice and it went away.
For you, if the ROM worked fine before, but isn't working now, a bad radio would not cause your problem. An incompatible radio would have caused you boot up problems and such from the moment you flashed, not later on. Don't know exactly what to tell you, except try a new battery. Get back to us after, and if it doesn't work, we can figure something else out. Hope your problem gets resolved by the battery.
Tilt Fanatic said:
Well, I was sort of having a problem similar to this running the same ROM series. For me though, the notification LED would blink, even if it wasn't plugged in and there were no notifications. I would also get it when plugged in at times. This was intermittent, since it would randomly happen for some unknown reason. To fix it, I just killed all running programs, and reset the phone once or twice and it went away.
For you, if the ROM worked fine before, but isn't working now, a bad radio would not cause your problem. An incompatible radio would have caused you boot up problems and such from the moment you flashed, not later on. Don't know exactly what to tell you, except try a new battery. Get back to us after, and if it doesn't work, we can figure something else out. Hope your problem gets resolved by the battery.
Click to expand...
Click to collapse
Keep in mind that my phone is currently out of juice i.e. dead.
So, supposedly by plugging in the charger I can restore the battery but in this case that didn't happen.
I guess I would better off go to the shop where I bought the battery and ask a replacement. The battery was new and not even 1 months old.
I will keep you posted. Thanks for the advice guys.
Does the LED light up still, even with the battery dead? If so, wait about 20 min for it to recharge, even though I am assuming you have already done this. If it is completely drained, it most likely won't power back until it has enough power to do so on it's own, even with the charger connected.
Tilt Fanatic said:
Does the LED light up still, even with the battery dead? If so, wait about 20 min for it to recharge, even though I am assuming you have already done this. If it is completely drained, it most likely won't power back until it has enough power to do so on it's own, even with the charger connected.
Click to expand...
Click to collapse
At first it blinking and then I pulled out the battery and reinsert it into the phone. Now it lit amber light and then in few minutes turned green. Tried to switch it on and the screen loading fine until at one time it show loading icon and then shutdown.
You assumed it right though, I've been letting the phone connected to the charger since last night and still no juice pumped into the battery I presume as I can't turn it on.
I agree with WillardZ
nyunyu said:
I guess I would better off go to the shop where I bought the battery and ask a replacement. The battery was new and not even 1 months old.
Click to expand...
Click to collapse
There's a technical term for items which fail very early on called infant mortality - this may be whats happened. See how it goes with a battery swapped in the shop. If you can get it to work by putting in a fully charged, known good battery but the recharging function doesn't work (or you get a flashing red light after a few minutes again), also try cleaning the spring terminals with IPA or contact cleaner applied using cotton buds. If that still doesn't work but you can boot the device into windows (with the shop borrowed battery), perform a hard reset before the battery goes flat/below 50 % and test again.
okay, I found my other battery which is I know work fine and put it in the device.
I charge it to full and now turning the device on.
While loading the touchflo, the loading icon just hang and I can't do anything.
Nothing works except sleep button.
Can you advice me how to reset this thing?
I know that battery isn't the problem here and I can't seems to do anything since it hung on me.
Oh, I tried turning the phone on without SIM and memory card and still hung.
nyunyu said:
okay, I found my other battery which is I know work fine and put it in the device.
I charge it to full and now turning the device on.
Click to expand...
Click to collapse
hmmm, wonder why you didn't try that at the first hint of a suggestion it's a dodgy battery
While loading the touchflo, the loading icon just hang and I can't do anything.
Nothing works except sleep button.
Can you advice me how to reset this thing?
Click to expand...
Click to collapse
I can but it'll encourage others to ask without searching first and given there's already a wiki here that covers Kaiser Resets perfectly well (and the Kaiser users manual that comes with the device - let me guess, you don't have that), you'll need to read the wiki and help yourself.
Flying Kiwi said:
hmmm, wonder why you didn't try that at the first hint of a suggestion it's a dodgy battery
Click to expand...
Click to collapse
Not to sound rude but I did said that I 'found' my other battery which is previously misplaced whereas I said earlier I'm going to get a replacement for the dead battery.
Flying Kiwi said:
I can but it'll encourage others to ask without searching first and given there's already a wiki here that covers Kaiser Resets perfectly well (and the Kaiser users manual that comes with the device - let me guess, you don't have that), you'll need to read the wiki and help yourself.
Click to expand...
Click to collapse
There is an instruction of how to reset the kaiser but is there a way to reset it while it is OFF or HANG?
I honestly apologies if I sound like I asked question without searching first but I honestly did not found what I'm looking for. The pda is still hang no matter how many times I restart it and I'm out of idea.
nyunyu said:
Not to sound rude but I did said that I 'found' my other battery which is previously misplaced whereas I said earlier I'm going to get a replacement for the dead battery.
There is an instruction of how to reset the kaiser but is there a way to reset it while it is OFF or HANG?
Click to expand...
Click to collapse
duuuuudddeee....the page you linked to above describes a way to do a HARD RESET for your EXACT requirement...read it again.
also, if it is OFF to begin with, then powering it up (even if it hangs ultimately) is equivalent to a SOFT RESET. if it doesn't complete startup and always hangs, then a HARD RESET is the way to go.
I honestly apologies if I sound like I asked question without searching first but I honestly did not found what I'm looking for. The pda is still hang no matter how many times I restart it and I'm out of idea.
Click to expand...
Click to collapse
and if by "reset it", you mean "flash a new ROM", you can search for that also and you'll find plenty of guides and tutorials and FAQs...but go one step at a time and do a hard reset first (remember, you will lose all data and non-default programs after the hard reset).
ASCIIker said:
duuuuudddeee....the page you linked to above describes a way to do a HARD RESET for your EXACT requirement...read it again.
also, if it is OFF to begin with, then powering it up (even if it hangs ultimately) is equivalent to a SOFT RESET. if it doesn't complete startup and always hangs, then a HARD RESET is the way to go.
and if by "reset it", you mean "flash a new ROM", you can search for that also and you'll find plenty of guides and tutorials and FAQs...but go one step at a time and do a hard reset first (remember, you will lose all data and non-default programs after the hard reset).
Click to expand...
Click to collapse
Thanks!
I just noticed the part where it says power+camera+stylus.
Appreciate that a lot.
nyunyu said:
I just noticed the part where it says power+camera+stylus.
Click to expand...
Click to collapse
You've found the right section but just the hard reset section will be applicable. You don't need the bootscreen (which is what that button combination is all about), just a hard reset (making sure the battery has a decent charge of at least 50% before starting).
Thank you for all the help.
I've managed to reset my phone back to OEM and then flash 3.34 hardspl and radio and abusalza v10. Looks like it back functioning.
Will monitor it to see what could be wrong in these few days.
Regarding: Samsung Galaxy S3 Mini GT-I8190 - SIM unlocked version
Hello eveyone.
I'm having one of the strangest problems I've encountered with a phone before and I just can't seem to track down the problem. Please read this thread with an open mind as from what I can tell this is a unique issue that sounds like normal issues.
The main problem is that the phone keeps rebooting. From the get go this sounds like a normal issue with either the battery or power switch but here is the weird part...
It only happens when the phone is fully charged!
IBackground
I have had the phone since release and I have only ever used the stock rom that came with the phone. I don't really use phones much n general except for using it for calls texts and BBC news. I didn't even have a SD Card in it until after the problem started. Everything was running great, I never had any battery problems at all, and then a couple of weeks ago my phone contract expired with Orange and I decided that I would get a SIM only plan with EE.
While waiting for the SIM card to arrive in the post I charged my phone up one day and noticed that I had to power on the device. The phone seemed to power on fine, I could use all features of the phone, but when I turned the screen off for more then 5 or 6 seconds the phone would restart. There would give no indication that it had turned off or that it had powered off in anyway. It would simply just be blank, I'd press the power switch, and it would vibrate once and begin its start up procedure as if it had been turned off completely.
Here is where it gets weird, the phone will keep cycling on its own like this until the battery drains itself through constant reboots until about 85% juice, at which point it begins to operate functionally.
I heard that some people say they had problems with the power switch. I figured that if it was the power switch it then the problem would be consistant and would continue giving me problems when the battery was below 85%. I think I can rule out the power switch as faulty. Naturally I came to the conclusion it must be software, perhaps an APP installed which was incompatible. I tried all sorts of things, regardless I came to the conclusion it needed to be factory reset. Factory reset didn't do anything, still does it. My next thought was Firmware, it must be the firmware that was corrupt. I went through tutorials and rooted my phone, installed recovery software and ended up installing Cyanogenmod 11 (Which looks really beautiful btw, wish I had done that sooner) and buying an SD Card too do so. Still the problem persists! I read that some people had problems with swelling batteries, I replaced the battery completely just incase. £10 wasted, still does it.
At this point I'm starting to get confused. I started thinking perhaps it was the cable providing too much charge to the device, over charging somehow. Tried a different cable and a different power source. Still the poblem persists. I made sure there was no dirt in any of the connectors incase that was causing something. No joy.
So to summerize:
1. Factory Reset
2. Replaced Battery
3. Changed power leads
4. Cleaned device
5. Flashed to completely new firmware
I've completely run out of ideas on what it could be. Why would the phone operate absolutely fine under 85% power? Its just weird! I'd appreciate any help some one could provide me. I've not seen any one else with this problem on the internet. Please let me know what you guys think.
Thanks
Craig.
Kirbs82 said:
Regarding: Samsung Galaxy S3 Mini GT-I8190 - SIM unlocked version
Hello eveyone.
I'm having one of the strangest problems I've encountered with a phone before and I just can't seem to track down the problem. Please read this thread with an open mind as from what I can tell this is a unique issue that sounds like normal issues.
The main problem is that the phone keeps rebooting. From the get go this sounds like a normal issue with either the battery or power switch but here is the weird part...
It only happens when the phone is fully charged!
IBackground
I have had the phone since release and I have only ever used the stock rom that came with the phone. I don't really use phones much n general except for using it for calls texts and BBC news. I didn't even have a SD Card in it until after the problem started. Everything was running great, I never had any battery problems at all, and then a couple of weeks ago my phone contract expired with Orange and I decided that I would get a SIM only plan with EE.
While waiting for the SIM card to arrive in the post I charged my phone up one day and noticed that I had to power on the device. The phone seemed to power on fine, I could use all features of the phone, but when I turned the screen off for more then 5 or 6 seconds the phone would restart. There would give no indication that it had turned off or that it had powered off in anyway. It would simply just be blank, I'd press the power switch, and it would vibrate once and begin its start up procedure as if it had been turned off completely.
Here is where it gets weird, the phone will keep cycling on its own like this until the battery drains itself through constant reboots until about 85% juice, at which point it begins to operate functionally.
I heard that some people say they had problems with the power switch. I figured that if it was the power switch it then the problem would be consistant and would continue giving me problems when the battery was below 85%. I think I can rule out the power switch as faulty. Naturally I came to the conclusion it must be software, perhaps an APP installed which was incompatible. I tried all sorts of things, regardless I came to the conclusion it needed to be factory reset. Factory reset didn't do anything, still does it. My next thought was Firmware, it must be the firmware that was corrupt. I went through tutorials and rooted my phone, installed recovery software and ended up installing Cyanogenmod 11 (Which looks really beautiful btw, wish I had done that sooner) and buying an SD Card too do so. Still the problem persists! I read that some people had problems with swelling batteries, I replaced the battery completely just incase. £10 wasted, still does it.
At this point I'm starting to get confused. I started thinking perhaps it was the cable providing too much charge to the device, over charging somehow. Tried a different cable and a different power source. Still the poblem persists. I made sure there was no dirt in any of the connectors incase that was causing something. No joy.
So to summerize:
1. Factory Reset
2. Replaced Battery
3. Changed power leads
4. Cleaned device
5. Flashed to completely new firmware
I've completely run out of ideas on what it could be. Why would the phone operate absolutely fine under 85% power? Its just weird! I'd appreciate any help some one could provide me. I've not seen any one else with this problem on the internet. Please let me know what you guys think.
Thanks
Craig.
Click to expand...
Click to collapse
No one? I guess this really is a tough one.
Kirbs82 said:
Regarding: Samsung Galaxy S3 Mini GT-I8190 - SIM unlocked version
Hello eveyone.
I'm having one of the strangest problems I've encountered with a phone before and I just can't seem to track down the problem. Please read this thread with an open mind as from what I can tell this is a unique issue that sounds like normal issues.
The main problem is that the phone keeps rebooting. From the get go this sounds like a normal issue with either the battery or power switch but here is the weird part...
It only happens when the phone is fully charged!
IBackground
I have had the phone since release and I have only ever used the stock rom that came with the phone. I don't really use phones much n general except for using it for calls texts and BBC news. I didn't even have a SD Card in it until after the problem started. Everything was running great, I never had any battery problems at all, and then a couple of weeks ago my phone contract expired with Orange and I decided that I would get a SIM only plan with EE.
While waiting for the SIM card to arrive in the post I charged my phone up one day and noticed that I had to power on the device. The phone seemed to power on fine, I could use all features of the phone, but when I turned the screen off for more then 5 or 6 seconds the phone would restart. There would give no indication that it had turned off or that it had powered off in anyway. It would simply just be blank, I'd press the power switch, and it would vibrate once and begin its start up procedure as if it had been turned off completely.
Here is where it gets weird, the phone will keep cycling on its own like this until the battery drains itself through constant reboots until about 85% juice, at which point it begins to operate functionally.
I heard that some people say they had problems with the power switch. I figured that if it was the power switch it then the problem would be consistant and would continue giving me problems when the battery was below 85%. I think I can rule out the power switch as faulty. Naturally I came to the conclusion it must be software, perhaps an APP installed which was incompatible. I tried all sorts of things, regardless I came to the conclusion it needed to be factory reset. Factory reset didn't do anything, still does it. My next thought was Firmware, it must be the firmware that was corrupt. I went through tutorials and rooted my phone, installed recovery software and ended up installing Cyanogenmod 11 (Which looks really beautiful btw, wish I had done that sooner) and buying an SD Card too do so. Still the problem persists! I read that some people had problems with swelling batteries, I replaced the battery completely just incase. £10 wasted, still does it.
At this point I'm starting to get confused. I started thinking perhaps it was the cable providing too much charge to the device, over charging somehow. Tried a different cable and a different power source. Still the poblem persists. I made sure there was no dirt in any of the connectors incase that was causing something. No joy.
So to summerize:
1. Factory Reset
2. Replaced Battery
3. Changed power leads
4. Cleaned device
5. Flashed to completely new firmware
I've completely run out of ideas on what it could be. Why would the phone operate absolutely fine under 85% power? Its just weird! I'd appreciate any help some one could provide me. I've not seen any one else with this problem on the internet. Please let me know what you guys think.
Thanks
Craig.
Click to expand...
Click to collapse
Sorry to hear about this man!
I am completely stumped on this one! You've basically done all the basic solutions but to no avail. I had a problem similar to this where my device would reboot randomly, whenever it wanted to and in my case, the solution was to buy a new battery and that actually worked. I've had the battery for almost 2/3 months now and it's still going strong.
Back to your problem, I honestly don't know of a solution. I really wish I could be of help but as I said, you've already tried the basic solutions.
Again, sorry to not be of much help!
Sn0wdune said:
Sorry to hear about this man!
I am completely stumped on this one! You've basically done all the basic solutions but to no avail. I had a problem similar to this where my device would reboot randomly, whenever it wanted to and in my case, the solution was to buy a new battery and that actually worked. I've had the battery for almost 2/3 months now and it's still going strong.
Back to your problem, I honestly don't know of a solution. I really wish I could be of help but as I said, you've already tried the basic solutions.
Again, sorry to not be of much help!
Click to expand...
Click to collapse
I think I have the same problem as you did. After suddenly dropping and rebooting, my battery level jumps back up when the phone starts, and again, and again. The phone is functioning normally only when plugged in. I also presume that it is a battery problem, but the fact that the battery level rises back after dropping, makes me wonder.
EDIT: Problem solved with buying a new battery.
Sorry to jump in, just curious, did you solved this? If you do, hope to hear your solution, might help others in future
SGs3n SlimKat9.0(Android-Andi)
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
quaxer said:
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
Click to expand...
Click to collapse
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
bothgoodandbad said:
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
Click to expand...
Click to collapse
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
Thanks, hopefully your info helps someone help you better or hopefully it can help/spark someone truly seasoned in android/moto x etc to chime in
To check your manufacture date boot into your fastboot menu, check image to verify you're there.
Then choose BP Tools and then once that menu loads choose the option for UPC/Manufacture date read out, check for the date when it appears on the screen, maybe you are on a batch that has specific issues.
I've never heard of this issue, yuk sounds terrible. Goodluck! If you do end up finding answers somewhere else can you please come back here and post the resolution?
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
maybe static electricity?
or do you use any cases?
maybe wrong charger?
Multiple devices, different Android versions, Sounds like an app issue to me.
If it happens frequently, then that is good in a way... You could factory reset and don't install a single app. If it doesn't act up for a couple days ..... Install about 5 apps. Go a couple days.... Install 5 more, etc... Etc. When it starts to act up, you know it's an app you recently installed, so it'll be easier to narrow down.
A logcat could help too. Search on that for how. It would likely show what happened at the time of the reboot /shutdown.
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
quaxer said:
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
Click to expand...
Click to collapse
use the volume +up button (once BP Tools is highlighted) and not the power button to select BP Tools I'm assuming that's what's happening, hmm
I would send it back to Motorola again. If the issues continue, tell them you want it replaced with something else like the 2014 Moto X.
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
quaxer said:
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
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Click to collapse
This thread is awesome.
Also, I recommend leaving your phone on your desk/home/car when you work
Or maybe a full-body armor case or something.
Statics & electronics = bad idea. Even if you can drain it and it works, it's still hurting the components inside.
So, it's been a bit, but I just came back to this phone. I never did send it in to Moto, though it seemed to have died completely. It sat in the drawer for a couple of weeks, and now on a whim I plugged it into my computer, and it started up! I had never tried plugging it into a computer, just chargers...
BUT,
In the last 10 minutes it's been sitting here rebooting itself every 2 minutes... I guess I'll try wiping it again (It didn't do the trick last time), but this phone has serious problems.
This is a very strange problem. I never saw anything similar in my life and I searched for someone with a similar problem but I cannot find anything. So I am posting this thread, maybe someone here knows what I should do.
This tablet has been riddled with problems, but this one makes it close to useless. I had several problems since I got the tablet where it won't wake up after sleeping and you had to reboot the thing, where the dock is not available after sleeping and you have to undock and redock it, where the battery drains while sleeping etc etc. Annoyances but I can live with them. I know there is a fix for the dock and you have to send it to Asus, but shipping is expensive so I'll learn to live with it.
This problem though.. this is a big one. So just to clarify, the tablet is rooted with the original 4.4.2 ROM. I did not make any changes in the past week. Yesterday morning, I woke up and used it normally. Later that morning I unplugged it from the charger and that's when I noticed this problem. So while it is connected to the charger the tablet will function normally. After I unplug it the tablet will freeze after a few seconds, reboot on its own and then it will boot until the icons start coming up. Usually after this you get the lockscreen, but instead the screen will black out. After a few seconds the icons start coming back and the the screen will black out again and so on. This loop will continue forever unless you plug the charger in. When you plug in the charger, the icons will come up and after you get the lock screen (instead of the black screen), and you can use it normally. If you unplug it again, the boot loop starts again. This behavior is the same whether using the dock or not.
I don't want to do a factory reset just yet if I can. Last time I did a factory reset, the tablet would not boot and I had to send it back for a replacement. When I get to the fastboot screen, trying RCK I get the dead Android with the red exclamation, and cold booting does nothing.
Any suggestions please? Any kind of log I can get to help? I can post a video if the problem is not clear.
Thanks.
pantera1989 said:
This is a very strange problem. I never saw anything similar in my life and I searched for someone with a similar problem but I cannot find anything. So I am posting this thread, maybe someone here knows what I should do.
This tablet has been riddled with problems, but this one makes it close to useless. I had several problems since I got the tablet where it won't wake up after sleeping and you had to reboot the thing, where the dock is not available after sleeping and you have to undock and redock it, where the battery drains while sleeping etc etc. Annoyances but I can live with them. I know there is a fix for the dock and you have to send it to Asus, but shipping is expensive so I'll learn to live with it.
This problem though.. this is a big one. So just to clarify, the tablet is rooted with the original 4.4.2 ROM. I did not make any changes in the past week. Yesterday morning, I woke up and used it normally. Later that morning I unplugged it from the charger and that's when I noticed this problem. So while it is connected to the charger the tablet will function normally. After I unplug it the tablet will freeze after a few seconds, reboot on its own and then it will boot until the icons start coming up. Usually after this you get the lockscreen, but instead the screen will black out. After a few seconds the icons start coming back and the the screen will black out again and so on. This loop will continue forever unless you plug the charger in. When you plug in the charger, the icons will come up and after you get the lock screen (instead of the black screen), and you can use it normally. If you unplug it again, the boot loop starts again. This behavior is the same whether using the dock or not.
I don't want to do a factory reset just yet if I can. Last time I did a factory reset, the tablet would not boot and I had to send it back for a replacement. When I get to the fastboot screen, trying RCK I get the dead Android with the red exclamation, and cold booting does nothing.
Any suggestions please? Any kind of log I can get to help? I can post a video if the problem is not clear.
Thanks.
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Click to collapse
Hi, to start this reply, I'll let you know that I am no professional at any of this stuff. I am a regular person that has had experience with flashing ROMs and whatnot. In my opinion, this seems like a software (maybe hardware) related problem. So there are a couple of options you have here.
1. Are you still under your warranty period? You could return it and get another one (easy fix)
2. You could try to factory reset, and if it doesn't turn on, rma the tablet (which it sounds like it may be cheaper to just buy a new one anyways)
3. You could try unlocking the bootloader. Then install a custom ROM (kind of risky, but might be less risky than #2)
Overall, you are not in an amazing spot with your tablet. It saddens me to see all the problems with asus's tablets. I have been with them since the transformer prime because of their laptop like tablet makes it easy to use in school, but its always been a struggle staying with their lineup. I have returned their tablets multiple times. Please update when you can
Sent from my SCH-I545 using Tapatalk 2
If you have a microSD in the tablet take it out and try to boot it. I have seen the weirdest problems because of a card on the fritz....
Second possibility: Hardware. The behavior (working fine when connected to power) seems to indicate it doesn't get the charge it needs from the battery. Could be that it is going kaputt. It's not totally fried but enough that the tablet does not get a reliable charge from the battery.
Third option would be to reflash the firmware. That would eliminate a software problem. You will loose root if you do that...
Since you're still on the original firmware, I assume you did not unlock the bootloader and rooted with Towelroot - correct?
Whatever you do, backup everything you care about off the tablet now....
Thanks for your replies/suggestions. I could not use towelroot as it was on 4.4.2 (I think I read it is not possible). The bootloader is unlocked. This is my second tablet as I had returned the original one. I tried putting Cromi-X on it, and when I got to the step to factory reset it (using fastboot), the thing just was stuck in an endless loop. I could not even get to fastboot and my PC wouldn't recognize it. All it did was boot to the ASUS logo (and the message that the bootloader was unlocked) and reboot.
So this is the replacement unit and the charging issue was the problem. I say was because believe me or not the tablet is now smashed to bits. Since it must always be connected with a charger to work, I was carrying it around docked as I usually do and forgot that it was plugged in. I have resorted to an extra long extension cord with the charger plugged in to walk around. Anyway I forgot it was plugged in, the extension cord reached its limit and the charger cord yanked the tablet out of my hands and onto its side - screen facing away. I sweared, feared the worst and went to pick it up. The good news is that it still boots. The bad news is that the screen is completely smashed. The back cover is bent at one corner and the glass is smashed at that corner with cracks running to the other side. The touchscreen is not working anymore either. To add insult to the injury the tablet still only boots up with the charger plugged in..so there's that.
I don't know what to do now. I have contacted ASUS for a possible RMA but got no response yet. The thing is I don't feel like spending more money on it given the problems experienced. A screen with digitizer on ebay is about €75..so not exactly cheap.
I guess we can close this thread as it is now pointless. I hope no one has to go through my experience and that maybe it was a one off thing.
Thanks again to whoever replied. I appreciate it.