I'm looking to port app restores - mostly game saves - from my old phone to the Droid Turbo. I've used Helium in the past but I can't get the Turbo to connect to Windows 7 yet. I've been trying to use the drivers linked from the Helium URL and here, but without success.
Anyone have luck tracking down USB drivers?
Any suggestions other than Helium?
Update:
Looks like the Motorola drivers started working as soon as I posted this (of course...).
This one was driving me nuts the last two days. On Win8.1 x64, the driver wouldn't auto-load when the device was plugged in. Until I saw your edit reason, I didn't even think to go through the manual device list and select the driver manually. "ADB Interface/Mot Composite ADB Interface" worked for me, as well.
Also, if you change your USB Storage mode on the phone, it may also change how the ADB Interface is detected. I had to manually add the ADB Interface driver a second time when I turned on MTP mode for the USB Storage connection. I had had it previously disabled while trying to figure out the ADB issues, once I had ADB working, I re-enabled MTP and subsequently Windows "forgot" the ADB device driver again.
For others: I had to go through the device manager, pick the unknown adb device and update drivers, pick drivers, select the clockworkmod section on the left and instead of mot composite I had to use the first option, android composite adb interface. Now my mtp connection works. Haven't tried reconnecting yet so it may well forget the drivers again, but at least I know what to do now!
Need the drivers from google sdk kit. Just google search installing adb drivers. I used helium fine.
I cannot possibly figure out what the heck is causing my Windows 8.1 Installation to not detect my Nexus 6. Google comes up with TONS of results for this issue, but all troubleshooting points to what I have already done.
Plug it in, comes up as "Nexus 6" under "Other Devices" in Device Manager. With the little Yellow ! mark.
Downloaded the USB drivers from here - http://developer.android.com/sdk/win-usb.html attempted to install them and I get an error message. After selecting the folder that contains the driver.
"Windows was unable to install your Nexus 6: Windows could not find the driver software for your device. If you know the manufacturer of your device, you can visit its website and check the support section for driver software"
What I have Tried:
- Installing Drivers with USB Debugging ON and OFF
- Installing Drivers with Connection set to MTP and PTP on the phone
- Disabled Driver Signature Enforcement and attempted to install.
- Downloading Drivers a second time to ensure no corruption was in the file.
- Attempted to install via Android SDK (This appears to work per SDK software, but Device Manager shows no change, and the nexus isnt showing up in Explorer.)
- Tested Nexus on another Device. (Running Windows 7. Literally Plug and play No manual Installation needed. Worked)
I'm at total Loss here, Any other Ideas?
@morbid_bean,
Did you try the Motorola Device Manager >https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
Thanks for the reply. Unfortunately that seems to have done nothing
I'd go w/ uninstall all other drivers first, change cables and see what happens.
Try this:
1) Download the driver from the link in your post, and unzip the files to any location;
2) Open Device Manager on your PC and turn on the option to "Show hidden devices" from the View menu;
3) Right click on EVERY item that could potentially relate to your device (e.g., adb interface, composite interface, motorola, nexus, etc.) and uninstall, including deleting the driver.
4) With USB Debugging set to OFF, plug your device into your PC. Windows should automatically install the MTP driver and It should be recognized;
5) Now turn USB Debugging ON;
6) Go back into Device Manager, right click on your device and select "Update driver software";
7) Select "Browse my computer...", NOT "Search automatically...";
8) Click "Browse", and locate the driver you downloaded in step 1.
EDIT: I don't think you have to disable Driver Signature Enforcement, but if it gives you issues, try disabling it.
morbid_bean said:
Thanks for the reply. Unfortunately that seems to have done nothing
Click to expand...
Click to collapse
This is a long shot, but you did install the Java JDK, right?
cam30era said:
This is a long shot, but you did install the Java JDK, right?
Click to expand...
Click to collapse
You do not need the JDK to install the drivers...
efrant said:
You do not need the JDK to install the drivers...
Click to expand...
Click to collapse
I understand. OP has diagnosed his problem as drivers, but if his problem is ADB not connecting to his N6, it could be the problem. As I said, it's a long shot.
OP Here with a status update.
Continued to try some other suggestions. Such as another Cable, another USB port, reboots. Hell I seriously went as far as a whole Windows 8.1 Re-install. I had some feeling that possibility because I am rooted its causing issues; so I even went as far as taking my old Nexus 4 and reverted it to 100% stock to attempt to install the drivers and then trying the nexus 6. But I got same results.
efrant said:
Try this:
1) Download the driver from the link in your post, and unzip the files to any location;
2) Open Device Manager on your PC and turn on the option to "Show hidden devices" from the View menu;
3) Right click on EVERY item that could potentially relate to your device (e.g., adb interface, composite interface, motorola, nexus, etc.);
4) With USB Debugging set to OFF, plug your device into your PC. Windows should automatically install the MTP driver and It should be recognized;
5) Now turn USB Debugging ON;
6) Go back into Device Manager, right click on your device and select "Update driver software";
7) Select "Browse my computer...", NOT "Search automatically...";
8) Click "Browse", and locate the driver you downloaded in step 1.
EDIT: I don't think you have to disable Driver Signature Enforcement, but if it gives you issues, try disabling it.
Click to expand...
Click to collapse
When I follow these steps I was successfully able to install drivers for something called "Android Composite ADB Interface"; "MTP" or "Nexus 6" was still failing. Even after switching debugging on. I still unfortunately do not see anything in Explorer that I can access the Nexus 6's files. Maybe this is an indicator that I am getting closer?
cam30era said:
This is a long shot, but you did install the Java JDK, right?
Click to expand...
Click to collapse
When I installed Android SDK, it told me I needed JDK before proceeding with the installation. So I'm pretty sure I did this.
morbid_bean said:
When I follow these steps I was successfully able to install drivers for something called "Android Composite ADB Interface"; "MTP" or "Nexus 6" was still failing. Even after switching debugging on. I still unfortunately do not see anything in Explorer that I can access the Nexus 6's files. Maybe this is an indicator that I am getting closer?
Click to expand...
Click to collapse
I just realized that the last part on my step 3 was cut off. It should read:
3) Right click on EVERY item that could potentially relate to your device (e.g., adb interface, composite interface, motorola, nexus, etc.) and uninstall, including deleting the driver.
As far as your issue, I'm pretty sure that Windos recognizes the N6 as an MTP device (assuming you have it on MTP) without any additional drivers, so I'm not sure what the problem is. My steps were to get the ADB driver installed, which seems to have worked. (ADB allows you access to your files via command line...)
Sent from my Nexus 6 using Tapatalk
FIXED IT!
I am running a version of Windows 8.1 known as Windows 8.1 Pro N Essentially this is a slightly stripped down version and does not include "Windows Media Player or other Windows Media-related technologies, such as Windows Media Center and Windows DVD Maker" I managed to get this copy really cheap.
More Info Here
So essentially I needed to download THIS Pack/Update which gave me these special features. Including the resolution of my Driver Problem. Rebooted the computer plugged in my phone and it was detected and installed drivers automatically.
Special Credit to THIS thread for helping me with the answer. I hope this can be added to any Driver Installation Guide or Sticky to assist others that may come across this problem.
Glad you got it resolved. I've never heard of Pro N. Another wrinkle in the Windows 8.1 driver issues, it seams.
Recently I have been deving on a friends nexus 6 with 5.1.1 on it all drivers are installed properly device shows in adb i even get adb root successful but it refuses to adb remount for testing purposes even on roms that have modified boot.img's with init.d in them and ro.secure=0 set and adb persistance is also set so there is no reason for it not to mount. I imagine there could be a problem with it mounting system on boot but I am new to aosp 5.1.1 roms and this solution did not work for me it tells me the windows 8.1 version I'm running is not applicable for this update? So if anyone can lend some assistance it would be much appreciated.
The Nexus 6 is VZW unlocked bootloader and rooted twrp recovery all the latest
currently any rom i try i cant mount through adb so testing for themes is impossible?
Pneuma1985 said:
Recently I have been deving on a friends nexus 6 with 5.1.1 on it all drivers are installed properly device shows in adb i even get adb root successful but it refuses to adb remount for testing purposes even on roms that have modified boot.img's with init.d in them and ro.secure=0 set and adb persistance is also set so there is no reason for it not to mount. I imagine there could be a problem with it mounting system on boot but I am new to aosp 5.1.1 roms and this solution did not work for me it tells me the windows 8.1 version I'm running is not applicable for this update? So if anyone can lend some assistance it would be much appreciated.
The Nexus 6 is VZW unlocked bootloader and rooted twrp recovery all the latest
currently any rom i try i cant mount through adb so testing for themes is impossible?
Click to expand...
Click to collapse
Have you tried this:
http://forum.xda-developers.com/showthread.php?t=2588979
Evolution_Freak said:
Have you tried this:
http://forum.xda-developers.com/showthread.php?t=2588979
Click to expand...
Click to collapse
My question is: Why would old google universal adb drivers work when everyone else says to use the new google usb drivers in tandem with the Motorola drivers for vzw? Thats the only reason i didnt use the tool is b/c its outdated?
Pneuma1985 said:
My question is: Why would old google universal adb drivers work when everyone else says to use the new google usb drivers in tandem with the Motorola drivers for vzw? Thats the only reason i didnt use the tool is b/c its outdated?
Click to expand...
Click to collapse
But alas! It does work, I've tested it myself. Also, you can install the most recent drivers optionally.
Evolution_Freak said:
But alas! It does work, I've tested it myself. Also, you can install the most recent drivers optionally.
Click to expand...
Click to collapse
I just tested it and it does not work i still get permissions denied when i try to remount it.
Pneuma1985 said:
I just tested it and it does not work i still get permissions denied when i try to remount it.
Click to expand...
Click to collapse
I don't usually recommend toolkits but you could try this:
http://forum.xda-developers.com/showthread.php?t=2947452
Evolution_Freak said:
I don't usually recommend toolkits but you could try this:
http://forum.xda-developers.com/showthread.php?t=2947452
Click to expand...
Click to collapse
Yup that didnt work either. I get su in adbshell it shows me # so there is su i just dont get why it wont mount at all or pull or push obviously cant do that if it won't mount. And no tutorial I've followed nor solution has worked thus far. As stated above that solution worked for him with windows media center or whatever but that doesnt apply to me. I've done this hundreds of times with many many many devices on windows 7 I've even done it with 3 devices on 8.1 so far no problems this is the only one to give me issues like this.
It's always a bit of messing around with it to get it to work but this is different i have spent hours going back and forth removing all drivers installing new ones using tools etc.
I am so frustrated right now I don't even know what to do. Here is where I am and I welcome any ideas. I have read and tried every suggestion I can think of.
I have a Win 8 laptop I want to connect the Nexus to so that I can sideload 5.1. Currently the phone is still factory stock.
With debug turned off, my computer sees the nexus and I can transfer files. It sees it as an MTP device
With USB DEbug checked, my computer no longer sees it at all.
I have the latest android sdk installed.
When I go into platform tools and run adb devices- it is blank, nothing in either state (debug on or off).
Also it is not recognized in "Fastboot devices" when in fastboot mode, so the computer is not seeing it.
I have used USBDEview to delete drivers, then reinstalled using the latest Google USB drivers. no Help.
I have tried using motorola device manager to install proper drivers, no help.
Tried using Koush universal drivers and it did not help.
Thank you for any ideas you may have.
Try using "Nexus Root Toolkit" to set up the drivers for you. It has a driver setup tool.
aawshads said:
I am so frustrated right now I don't even know what to do. Here is where I am and I welcome any ideas. I have read and tried every suggestion I can think of.
I have a Win 8 laptop I want to connect the Nexus to so that I can sideload 5.1. Currently the phone is still factory stock.
With debug turned off, my computer sees the nexus and I can transfer files. It sees it as an MTP device
With USB DEbug checked, my computer no longer sees it at all.
I have the latest android sdk installed.
When I go into platform tools and run adb devices- it is blank, nothing in either state (debug on or off).
Also it is not recognized in "Fastboot devices" when in fastboot mode, so the computer is not seeing it.
I have used USBDEview to delete drivers, then reinstalled using the latest Google USB drivers. no Help.
I have tried using motorola device manager to install proper drivers, no help.
Tried using Koush universal drivers and it did not help.
Thank you for any ideas you may have.
Click to expand...
Click to collapse
I just went through that a couple hours ago. I ended up having to go in the device manager, and manually point it to look for the drivers in the platform-tools folder of windows sdk. Once I did that, the little yellow triangle went away, and all was well, adb and fastboot worked as normal. Hopefully that works for you too.
Former-Prime R1 HD 16GB
Windows v8.1
TL;DR:
I am unable to get my phone to be recognized in fastboot by the fastboot utility, yet it is recognized by adb. I've tried a couple of different sources for drivers, both signed and unsigned. Each time I've installed drivers I've gone into Device Manager and removed previous disconnected device instances along with the drivers (checked remove driver box). Besides the fact that adb sees the phone fine with the cable I'm using, it's the same cable I have successfully used with my Samsung and Nexus devices. I'm at my wit's end. :crying: I could really use some help.
Full version:
I've followed the instructions from this thread to flash my phone into an OEM non-Prime device:
https://forum.xda-developers.com/r1-hd/how-to/guide-convert-to-prime-rollback-ota-t3432499
It's now running V12. I want to verify the state of the bootloader and jump through the hoops to safely put V17 on it (without whacking the preloader, etc.). My problem is that when I try fastboot devices no devices are listed. However, adb devices shows the phone.
I installed ADB and fastboot v1.4.3 using the package from this thread:
https://forum.xda-developers.com/showthread.php?t=2588979
I've tried a couple of different sources for drivers, both signed and unsigned. Each time I've installed drivers I've gone into Device Manager and removed previous disconnected device instances along with the drivers (checked remove driver box). I've got tzul's signed drivers installed which were obtained from this post using the enclosed instructions (both those in the "Android" and "CDC" folders):
https://forum.xda-developers.com/showpost.php?p=67927242&postcount=23
I also have the Android SDK's Platform Tools and Google USB driver installed and tried the adb and fastboot from there with the same results.
When booted to the Android OS, the phone shows up as Android Composite ADB Interface in Device Manager. When I use adb to try and reboot the phone into fastboot via adb reboot fastboot it merely reboots into the OS. To get into fastboot mode I have to do it via the bootloader (power+vol. up). When attatched in fastboot mode the phone shows up in device manager under "Other devices" as "Android" with The Yellow Triangle of Doom, and says drivers for the device aren't installed (Code 28). From what I've read, the drivers it's looking for are the in the "Android" folder of the drivers .zip I downloaded, which I have installed per the instructions.
Can someone please help me figure out what I've done incorrectly?
Fixed
As I had surmised, it was a driver issue. One of the driver bundles I had downloaded from androidmtk.com or another site foobar'd me. But before I had this straightened out, I gave up and used a Linux Mint virtual machine to verify my bootloader status, etc.
The way my drivers got straightened out was that I coincidentally ran Windows Update as I had updates available for which enough time had passed without reports of problems. Update offered me the following updates:
Important
Windows 8.1 Drivers
Microsoft - Other hardware - MTP Device
TP-LINK - Other hardware - Android Bootloader Interface
Windows 8.1 and later drivers
Samsung - Other hardware - Samsung Mobile MTP Device
Optional
Windows 8.1 Drivers
MediaTek - Other hardware - Android Composite ADB Interface
After installing these I again tried to use fastboot from my Windows box and it worked fine. So, one of the driver packs I installed screwed up my MTP drivers evidently (both the updates offered were from early last year). The TP-LINK driver was the VCOM I needed for fastboot to work.
So, all's well that ends swell.
Amazon Prime running on V.6.1
Windows 7 x64
I am having similar issues but I don't fully understand how the OP solved this problem. I believe I am connecting properly with ADB but no response from fastboot. Here is what I have done so far:
1) Installed the "15 Sec ADB Tool". Drivers seem to be working but could not located the ADB folder the tool was supposed to create. I suspect drivers were installed correctly because under Device Manager I have "Android Phone > Android Composite ADB Interface"
2) Directly downloaded latest SDK Platform Tools, which includes adb.exe & fastboot.exe, among other files. Tried testing the tools with the following results:
C:\Users\Phantom\Dropbox\Personal\IT\Android\SDK Platform Tools\platform-tools>adb devices
List of devices attached
* daemon not running. starting it now at tcp:5037 *
* daemon started successfully *
5DFYRKKFQWBEQ4LJ unauthorized
C:\Users\Phantom\Dropbox\Personal\IT\Android\SDK Platform Tools\platform-tools>fastboot devices
C:\Users\Phantom\Dropbox\Personal\IT\Android\SDK Platform Tools\platform-tools>
Phone is turned on while doing the commands above. Could someone shed some light? Is the ADB response adequate? And should I get a fastboot response as well? If so, what could be the problem?
Lastly, phone has UBS Debug mode enabled.
Thanks in advance!
OldSkewler said:
Amazon Prime running on V.6.1
Windows 7 x64
I am having similar issues but I don't fully understand how the OP solved this problem. I believe I am connecting properly with ADB but no response from fastboot. Here is what I have done so far:
1) Installed the "15 Sec ADB Tool". Drivers seem to be working but could not located the ADB folder the tool was supposed to create. I suspect drivers were installed correctly because under Device Manager I have "Android Phone > Android Composite ADB Interface"
2) Directly downloaded latest SDK Platform Tools, which includes adb.exe & fastboot.exe, among other files. Tried testing the tools with the following results:
C:\Users\Phantom\Dropbox\Personal\IT\Android\SDK Platform Tools\platform-tools>adb devices
List of devices attached
* daemon not running. starting it now at tcp:5037 *
* daemon started successfully *
5DFYRKKFQWBEQ4LJ unauthorized
Click to expand...
Click to collapse
This shows adb is on , on your phone but you did not allow the connection. =. When you first connect pc to phone with usb cable and adb enabled , you should get a pop up window on the phone. You may need to wake the screen and unlock to see it. The window asks you to authorize the connection
OldSkewler said:
C:\Users\Phantom\Dropbox\Personal\IT\Android\SDK Platform Tools\platform-tools>fastboot devices
Click to expand...
Click to collapse
You also missed a step here. You needed to reboot phone to bootloader /fastboot mode before asking to list fastboot devices.
So before that line you should have done "adb reboot bootloader"
OldSkewler said:
C:\Users\Phantom\Dropbox\Personal\IT\Android\SDK Platform Tools\platform-tools>
Phone is turned on while doing the commands above. Could someone shed some light? Is the ADB response adequate? And should I get a fastboot response as well? If so, what could be the problem?
Lastly, phone has UBS Debug mode enabled.
Thanks in advance!
Click to expand...
Click to collapse
mrmazak, you are absolutely right on both items. I wish I had come across something explaining this earlier... spent a lot of time sorting this out!
Hopefully this will help someone in the future!
I have a problem after updating to latest June Security patch for Nokia 8 TA-1004. I had installed driver long time ago when I wanted to obtain root and there I did it. However, after updating to latest patch which also causes to lose root, I couldn't get my phone to detect adb in cmd. I tried reinstalling driver but still not working. USB Debugging is also on. What could this be the problem? I need help. I want to obtain root back. Thank you very much in advance.
Is your adb up to date? I'm using the latest version of Minimal ADB and Fastboot with bundled driver from my TA-1052, works like a charm.
Get that fork of ADB and Fastboot and use it straight out of cmd :
https://developer.android.com/studio/releases/platform-tools
Rakaloah said:
Is your adb up to date? I'm using the latest version of Minimal ADB and Fastboot with bundled driver from my TA-1052, works like a charm.
Click to expand...
Click to collapse
I've got ADB drivers installed and the N8 is correctly detected as a fastboot device when in "Download mode", however I cannot flash anything, most likely because "adb devices" does not show any device (it is correctly shown when fully booted up). So I'm guessing it's a driver problem...and the problem is that I cannot install the bundled drivers, either on my Win10 (the setup.exe doesn't do anything) laptop or my old W7 laptop (error). Can anyone help ? Thanks !
webvan said:
I've got ADB drivers installed and the N8 is correctly detected as a fastboot device when in "Download mode", however I cannot flash anything, most likely because "adb devices" does not show any device (it is correctly shown when fully booted up). So I'm guessing it's a driver problem...and the problem is that I cannot install the bundled drivers, either on my Win10 (the setup.exe doesn't do anything) laptop or my old W7 laptop (error). Can anyone help ? Thanks !
Click to expand...
Click to collapse
Have a look at my post: https://forum.xda-developers.com/showpost.php?p=78074773&postcount=67
Thanks.