I just got and m8 from Cl, it was cheap and I was told the phone had a software issues so I took the plunge.
The phone seems normal, its pack o apps and you can play with it, then I decided to do a factory restore, but it failed (after the reboot it goes to a error screen showing a phone with and exclamation mark)
I tried the same from hboot, same result..
Tried to unlock bootloader, it appears to work but after boot the phone I still the same (loked and with all the user info intact )
Tried to erase the user accounts, it works, I can do a new setup of the Google account, but after restart the phone goes back to the initial state (user accounts are back)
I am not sure what's going on, but it looks like if the memory was protected and after every reboot it goes back to the original state.
Any suggestions of what to do? I am starting to see of there is any way to get warranty thru htc,
Thanks in advance.
The phone is in 4.4.2, can't take updated (it reboots itself on the process)
The phone with the exclamation point indicates the stock Android system recovery is installed. You could try and install TWRP recovery, at which time you could install a custom ROM. My only other thought is to run the RUU for the latest system update. If that doesn't straighten out your issues, something else is going on. Hit the link below and follow the instructions for the manual system update. This is the non-HK RUU. If you need the RUU for the HK version I can post it, also.
http://www.htc.com/us/support/htc-one-m8-sprint/news/
Thanks, I tried to install twrp but it fails, the bootloader is still locked and won't unlock, is there a way to install twrp without unlocking bootloader?
Will give it a try with the RUU, when tried to update thru fastboot it fails, it starts to do all the file checks and it just send you to the "press the power button message" , but no update was perform.
You might give this a try to get your bootloader unlocked and TWRP installed. There is no way around it. You have to unlock the bootloader first before you install TWRP.
http://forum.xda-developers.com/showthread.php?t=2727900
Thanks a lot for the help, nothing has work so far, the phone keeps having random reboots and every time it comes back its like it load an old backup, havent been able to do a firmwware upgrade (from android over wifi, fastboot, or windowsPC).
Is there an utility to test hardware? (possibly memory)
thanks
At the end I contacted HTC support and after some test I was told my phone was still under warranty and I got and RMA (great service)....
Thanks a lot for the help...
Related
Hi all,
I have had my N1 for 1year and two weeks now (yes, warranty just expired). I was charging the device and it seemed to overheat and reboot. I unplugged it, took the battery out, let it rest for a bit and tried to boot it again. The phone now gets stuck on the X logo (not moving) and never boots.
I'm currently abroad (in the UK) and can't have it sent back for repair (I'd have to pay the repair too).
Will rooting the phone and installing an alternate OS fix my phone?
Is there any way to get HTC to honor the warranty after two weeks of expiration (I've been getting this problem for a while now, but that was only an issue if I made extensive use of the device while charging, which I almost never do so I didn't bother.)
Is there any way to fix this issue without messing with rooting? I'm abroad right now and all I want is my phone to work.
Any suggestions are welcome.
Try booting into bootloader from power off (vol- pwr) if that doesn't work then try the 3 figure salute (pwr vol- tb) your phone should boot into fastboot then just select bootloader.
If either of these work the your good you can get the static x fixed all you need to do is passimg (search wiki if you don't know what it is) as for the charging problem passimg will factory reset the phone so if that doesn't fix it then no you'll need to try rooting or it might be hardware.
Yes, I'm able to go into the bootloader.
I tried clearing the storage, choosing fastboot, etc. The phone seems to be working, just won't boot past the static X.
From your last reply, you're saying passimg has good chances to fix my phone. What does that involve? Do you have a link to a how-to that I could follow (it would really be a bad time for me to brick my phone, a good how-to would be really appreciated).
Cheers!
Yes passimg is used for many things it just reflashes a shipment ROM to the phone through bootloader. Like I said you can visit the wiki to have a how to here is a link http://forum.xda-developers.com/wiki/index.php?title=Nexus_One/Guides_%26_Tutorials scroll down to "Unroot / Restore your Nexus" then follow the instructions. This should restore you to frg33 then you just need to update back to 2.3.4.
NOTE: this will wipe your data.
Ahh there's a way to unroot the nexus one now!
I had no idea! This is good to know (last time I checked was in December I think).
I will give that passimg a try as soon as I get home.
Can anyone confirm that this ("Attention: Latest stock ROMs don't flash using PASSIMG.ZIP method. Use the provided latest Froyo PASSIMG, and upgrade it after flashing.") means I can still reflash using this if I have the latest ROM (2.3.4) but will simply have to update again after (which I might not do given the issues I'm facing).
Cheers!
Confirmed - Dude is giving you good info... xD
Just to verify, unrooting is not the same as relocking. If you unlocked your bootloader (have a little lock symbol under the X screen), there is no way to relock it.
But the passimg is a good option. It will take you back to an older version of Android, and then you just let the system update itself.
Since you are out of your warranty, I can highly suggest looking into custom firmwares. These give you a lot more features and in many cases, perform better. CyanogenMod is probably the most popular one. These will fully replace your Android OS. CyanogenMod really doesn't even differ in look from stock all that much. Most people probably wouldn't even have a clue they are running something different, except for the stability and performance increases.
You can read up about this stuff in the wiki as well.
Oh, I see, thanks for the info.
I'm actually trying to get the FRG83 passimg file but the link is dead. Does anyone have an alternate one?
Use the FRG33 image
Alright,
I unlocked the device, used fastboot to write the recovery "Amon_Ra's Recovery".
Then I rebooted, went to the bootloader (trackball + power), went to "recovery" but the phone still gets stucked on the X (with the unlocked padlock logo).
Any advices?
Try the passimg, but it's possible that you are looking at hardware failure...
ldiamond2 said:
Alright,
I unlocked the device, used fastboot to write the recovery "Amon_Ra's Recovery".
Then I rebooted, went to the bootloader (trackball + power), went to "recovery" but the phone still gets stucked on the X (with the unlocked padlock logo).
Any advices?
Click to expand...
Click to collapse
If you are still running stock Android, you can't reboot between installing the recovery and getting into it. Stock Android will replace it. Try to go back to the bootloader and select recovery then, or fastboot to load the recovery, and then use fastboot to boot off of it.
Code:
fastboot flash recovery "c:\location to\recovery.img"
fastboot boot recovery "c:\location to\recovery.img"
Hopefully this will get you into Amon_RA so you can try again.
But the passimg method is used in the bootloader, not in recovery. You don't need a custom recovery to use the passimg method.
Amazing, thanks for pointing out my mistake, that give me a little bit of hope now . (I was at the point where I'd open the thing and look for a broken solder joint.)
I will try this as soon as I get home!
**Edit** I actually am not sure if I really rebooted or went straight to recovery. I'll update this thread tonight.
According to some other people, this would be a common issue with the internal memory dieing.
Is there a utility I can use to check the state of the memory?
None that I know of. Our phone internal memory uses the yaffs2 (Yet Another Flash File System v2) file system. I haven't heard of any programs that can check it.
Same situation
Hello, all. I haven't signed in on here in ages just because I've been so happy with how my Nexus has been running.
I ran into the same problem as OP stated.
I think I have some sort of hardware issue because my phone used to randomly freeze and couldn't be restarted unless I pulled the battery. Now it's at the point where I can't even turn it on because nothing happens when I press the power button or if I try to boot into recovery. This is really frustrating.
Is there any way to check for hardware damage? My warranty is over as well so I'd have to pay for any repairs to my phone if I sent it in.
If it's running, you can try to pull a log, and see what error reports you get?
andythefan said:
Now it's at the point where I can't even turn it on because nothing happens when I press the power button or if I try to boot into recovery. This is really frustrating.
Click to expand...
Click to collapse
Your power button might just be dead. Try having the phone plugged into a power source and removing and reinserting the battery. While you are doing that, hold the Volume Down button. This will get you into the bootloader which would allow a passimg to be performed. Hopefully your reboots aren't a hardware problem.
So , after pulling my battery, pulling the sim and the sd card, it finally turned on and went to recovery without freezing. I was able to wipe and reflash cyan 7. It's working well for now, but I'm really afraid this is going to happen again because this isn't the first time that it's just froze repeatedly.
Does anyone know what the problem could be?
Alright,
I did "fastboot flash recovery MYIMG" then "fastboot boot MYIMG", didn't work.
Then I tried "fastboot flash recovery MYIMG" then go to bootloader (without rebooting) and selected recovery.
Still no luck.
It always freezes on the static X logo. What else can I do? Will using passimg be any different (I don't have any way to put the file on the micro SD card but I can manage to do it if it's worth the shot).
Thanks
Hello everyone. In my attempt to experiment with custom ROMS yesterday, I seem to have sort of soft bricked my phone. When I install the stock OS, it installs fine, and I can start the phone. However, after it boots up, there are no apps. Just the clock at the top, the background, and the menu button in the bottom center (but pressing this button doesn't do anything). I can pull down the top menu and go to settings, but I don’t have access to anything else. Furthermore, after a couple minutes, the phone restarts itself. After this first restart, when its gets done booting, there is simply an empty black screen. The only way to get to the state mentioned before is to boot into bootloader, turn the phone off, and then turn it back on.
I’m wholly lost and out of ideas on how to go about troubleshooting this. Here is what I did yesterday to get to this point:
1. Unlocked the bootloader.
2. Flashed the latest Viper rom. It didn’t work; after booting up the phone was forever stuck on the Viper splash screen.
3. Flashed the stock Sprint HTC One rom. Again, after booting up the phone was forever stuck on the HTC splash screen.
4. Used TWRP to format all the data.
5. Flashed the stock Sprint HTC One rom again. This time it worked just fine. At this point, I thought I had discovered a valid method for fixing my soft bricked phone, so I decided to experiment with Viper and Android Revolutions roms to see if I could get them to work. I followed the process of installing a custom rom, getting stuck on the splash screen, formatting the data, then reinstalling the stock rom 3 times. On all three times the stock rom worked when I installed it. However, on the 4th iteration of this cycle, I reached the state I described above.
I tried using the RUU utility, but it doesn’t work (I get a signature verification error). I can enter bootloader and recovery without issue.
I've had this happen to me, Make sure that you re-lock your bootloader before the RUU
fastboot oem lock
I believe this will allow the RUU to start up right and repair. Lemme know how that goes.
jclark11 said:
I've had this happen to me, Make sure that you re-lock your bootloader before the RUU
fastboot oem lock
I believe this will allow the RUU to start up right and repair. Lemme know how that goes.
Click to expand...
Click to collapse
Do you mean you have had the same blank screen problam as well? Or RUU wouldn't work for you?
I'm pretty sure i relocked the bootloader when I tried doing the RUU, but I will definitely try again. Unfortunately, I'm on a trip at the moment, so I'm not sure when I'll be able to look at it again (hopefully Saturday or Tuesday).
Good evening, everyone.
Few hours ago, my N6 randomly shut down and not booting up to the system. I tried to re-install the factory image for 5.0.1 but I got stuck at bootloader screen. I tried every options available from bootloader screen(Start, Recovery mode, Restart bootloader etc.) but it performed nothing but coming back to the bootloader screen. When I tried to use 'Nexus Root Toolkit' to install new system and whenever the process was trying to initiate the process, it is giving me same error message 'FAILED <remote failure>'
What can I do from here?
I appreciate your attention.
chg911225 said:
Good evening, everyone.
Few hours ago, my N6 randomly shut down and not booting up to the system. I tried to re-install the factory image for 5.0.1 but I got stuck at bootloader screen. I tried every options available from bootloader screen(Start, Recovery mode, Restart bootloader etc.) but it performed nothing but coming back to the bootloader screen. When I tried to use 'Nexus Root Toolkit' to install new system and whenever the process was trying to initiate the process, it is giving me same error message 'FAILED <remote failure>'
What can I do from here?
I appreciate your attention.
Click to expand...
Click to collapse
If your bootloader is unlocked, you should be able to either flash the stock factory image, or re-flash each partition separately through the tool-kit. Since you're getting remote errors with the toolkit, double check that you have the right drivers installed, the tookit and a search on the forum should help with that.
did you already try :
http://forum.xda-developers.com/nexus-6/general/guide-flash-factory-images-nexus-6shamu-t2954008
Don't want to raise any alarms already but I shut mine down on Sunday night (Unlocked/ Rooted/ custom kernel & rom) in order to boot in Recovery and flash a new kernel version and:
1) The sdcard looked empty, it read ~ 26 GB free (I had no more than 20 gb free before reboot) and no folders whatsoever.
2) The phone was stuck at the Google logo heating up but going nowhere.
As I said don't want to start assuming things but the phone randomly going "nuts" and losing all data is scary... I had to spent my entire day yesterday flashing stock 5.0.1 back and re-setting up everything. I followed the guide posted above (http://forum.xda-developers.com/nexus-6/general/guide-flash-factory-images-nexus-6shamu-t2954008 oh, go with Method 2 and it will work fine).
Out of curiosity how does your SD look like from recovery? Oh, but then you say you can't even boot to Recovery. Which recovery do you have? (I had/have TWRP 2.8.3.1 ). Anyway to repair it you only need to be able to boot into Bootloader properly I guess.
I have a Moto G XT1072. I had unlocked the bootloader, installed TWRP and rooted it a while ago. I did not install any custom rom.
I was completely unaware of TWRP's lack of support for OTA upgrades, so when my phone notified me that there was an update available, I was like "oh, cool, okay" and downloaded it.
a) The download finished, the phone rebooted and TWRP recovery popped up.
b)"Mh, I guess I have to find the update file and flash it, probably"
c) Of course I didn't find it, so I googled and found out that if I want to install an OTA update I have to flash back the stock recovery and I might lose root. "Not worth it, thanks, maybe when 6.0 comes out"
d) So I rebooted the phone. Boot screen with motorola logo shows up, phone boots normally, I insert my sim card pin, set the alarm for tomorrow morning (6:00 am, fml) and *poof*, phone shuts down and reboots in TWRP.
e) back to point d.
Recap: I downloaded the update but I didn't install it, phone boots normally (I can even go in settings), but after 30 seconds it shuts down and reboots in TWRP. I do not care about the update, I just hope I can avoid re-rooting or even wiping.
I've got the exact same problem as you. Stupid to not have thought this could've happened with TWRP installed. Additional problem is, I have removed everything ''root-related'' (adb, fastboot), because I thought I wouldn't need it anymore. TWRP is obviously still on my mobile, but that's about it. I have already made a backup in TWRP (don't think it will help, because I'm afraid it will backup as boot trap), but who knows if it may help.
Back to the point, I'm a noob with rooting, I don't even know how I've managed to root it in the first place, but I'm stuck with the same problem as you are but without the required tools (at least, that's what I think)...
UPDATE: So my phone finished the backup, I turned it off to charge my battery, I fired it back up after an hour (normal way, not TWRP way), and it all of the sudden works again. It doesn't boot trap anymore and it seems like I'm able to use every function properly again. After those 30 seconds (where it usually rebooted), I now got the message that the installation had failed and that I should try again later. I don't know if there's any logical explanation for this or if this is pure luck, but I'm glad it's working again! I don't know if this will help for you as well ricvail, but I think it's at least worth a shot!
I am able to unlock bootloader via the htcdev method, I show I am s-off, I flash twrp and it says it succeeded. hold volume- and power to get to bootloader no prob. select recovery it gives me one of two errors. 1) this htc device is for blah blah blah or 2) I get a red triangle with a hard drive symbol and after a miniute or so it will reboot to normal. I have not been able yet to get into recovery for both twrp or cwm
Some-what Solved
Just for the sake of others, Ive been messing with this for a few days. finally found someone mention using an older version of twrp. I was using twrp-3.0.2-0-mystul so I tried the version mentioned openrecovery-twrp-2.5.0.0-mystul and that solved the problems I was having.
Next question. I was reading that I had to downgrade to
RUU_MYST_UL_Cingular_US_1.08.502.1_Radio_1.15.40.00.13_2_10.64.40.33AL_release_316579_signed_2
to make mooshine's s-off tool work but i could never get it to work, ended up being easier to input it all maually.
question is can I upgrade back to
RUU_MYST_UL_Cingular_US_1.08.502.4_Radio_1.19.40.00.09_10.69.40.33IL_release_327090_signed_2
or is there something better
and can I do this with out losing root and twrp or will I have to redo all of this again, I have seen these are difficult devices with little support.
Also, I am seeing that after I am rooted and all, I have also deleted ALL "AT&T" apps, I now have the problem of the stock chrome app crashes and causes a reboot every time it is opened. Should I just remove this and then download it from the app store so it doesnt have any dependancies on at&t if that is what is going on?
Thanks in advance