Low earpiece volume while in call verizon moto x - X 2014 Q&A, Help & Troubleshooting

Hi everyone. While on a call I can barely hear the other person no matter what I do. I turn the call volume all the way up and the sound stays the same. Otherwise this phone works great, Should I take it back to verizon?

I'm having the same problem, have to move my ear around to hear and the fact that my battery goes from 4% to 90% in 1 min and now charges when it wants to .... So I'll go back to my lg g3
Sent from my XT1097 using XDA Free mobile app

dflan83 said:
Hi everyone. While on a call I can barely hear the other person no matter what I do. I turn the call volume all the way up and the sound stays the same. Otherwise this phone works great, Should I take it back to verizon?
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I just got the phone today and have same issue, other than that phone is great. Have you found a solution or did you exchange it?

jamjr74 said:
I just got the phone today and have same issue, other than that phone is great. Have you found a solution or did you exchange it?
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Click to collapse
after some time I got use to it. I think its the covering on the top speaker that makes the volume so low. After re positioning my ear I can hear it well enough but I still wish it was a bit louder.
That being said, I find no fault in this phone, its gorgeous and really fast and comes with no frills android experience so I decided to stick it out

Related

How widespread is this problem?

I'm on my second tilt. I returned the first one because it was impossible for me to carry on a conversation on the railroad to and from work (or in other mildly noisy situations). While I have no issues hearing the person on the other end, my voice cuts in and out to such an extent that I cannot carry on a conversation. This occurs in the morning on relatively empty trains and in the evening on crowded trains.
There is another thread in which most people have been complaining about the quality on the other end when using the speakerphone, but some had a problem similar to mine as well. AT&T claims that this has not yet been identified as a widespread issue with the device, but before I really raise a stink with them, I wanted to find out if this was really a widespread issue or not.
If this is to ultimately be useful to others, I guess it makes sense to identify which version of the Kaiser you are using.
Thanks.
Turn on Automatic Gain Control
Start / Settings / System / Microphone AGC
"Enable"
*really* helps voice quality a lot.
DLD
One of the main reasons i upgraded to the tilt (it was a huge upgrade, basic phone to a all-in-one phone) was because my phone calls dropped all the time. I thought it was because of the phone (it was old, been dropped ALOT), but I'm beginning to wonder. when talking on the tilt the other day, the other person complained that i was dropping in and out. i was pacing on the upstairs of the house, and kept passing TVs, computers and their moniters and past the wireless router, so it could be that, but, again, i don't know for sure.
That's funny, in the other thread people were saying to turn it off. It is off by default on the tilt so I never bothered to turn it on (yes, I'm a noob...). I'll give it a try...thanks!
mjizzy said:
That's funny, in the other thread people were saying to turn it off. It is off by default on the tilt so I never bothered to turn it on (yes, I'm a noob...). I'll give it a try...thanks!
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Click to collapse
Yes, it's a curious thing the AGC. In a way it would be helpful to have a hard key for it because how well or badly it works depends on the background noise level. So in some situations you might want it off and even in the same conversation you might want it on. Also it's behaviour is affected by whether you are on speaker phone where volume level and feedback become issues. (Not the easiest thing to test out either!)
Mike
Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.
clippy said:
Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.
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That's very good to hear.
I thought AGC only Adjusts the volume of your voice automatically when you are recording.
TroyBoy30 said:
I thought AGC only Adjusts the volume of your voice automatically when you are recording.
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Click to collapse
It does help, but only slightly when calling on my device.
It seems to help on my tilt as well, but I really haven't had much of a chance to test it out. I will say that, however small the sample size (and assuming it is random), it is somewhat comforting that most respondants have not had any problems at all. Maybe ours are just from a bad batch. I'm going to try calling AT&T to see if they'll swap mine out again.
I just got off the phone with HTC support again (here in Belgium). He URGED me that everybody that has the problem would report it: the more requests on the problem they receive, the faster they will start developing a fix.
So everybody, start calling HTC support and ask they make a ticket for it!
clippy said:
Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.
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Click to collapse
i hope they can make a fix... common htc how come thei never faced this problem on their test .. cant believe it!
My 2 cents on AGC, auto-gain automatically turns up the mic volume to capture "light" low volume sounds. It would really help capture a wispering speaker in a quiet room. On a loud train it should automatically turn it's gain down because of the loud ambient noise and I would expect the speakers voice to be harder to hear by the other party.
In a loud place I'd say turn it off, but as always, your own trials will tell what's best for you.
RemE said:
My 2 cents on AGC, auto-gain automatically turns up the mic volume to capture "light" low volume sounds. It would really help capture a wispering speaker in a quiet room. On a loud train it should automatically turn it's gain down because of the loud ambient noise and I would expect the speakers voice to be harder to hear by the other party.
In a loud place I'd say turn it off, but as always, your own trials will tell what's best for you.
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so in resume, TyTN II / Kaiser Speaker phone SUX
this is a very important feature in a phone, i don't care if it's the best PDA phone in the world... a good phone must respond as a good phone and the Kaiser doesnt...
rocho said:
i hope they can make a fix... common htc how come thei never faced this problem on their test .. cant believe it!
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Click to collapse
Did you already contact HTC?
In some cases. Yes, but I only have issues with people hearing me while using the speakerphone.
xmoo said:
In some cases. Yes, but I only have issues with people hearing me while using the speakerphone.
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With my device, the sounds also drops when I'm calling with the phone held to my ear :-(. Doesn't happen often, but it does happen.
Calling HTC
I called HTC America (HTC India is more like it) to report the issue. They were very thankful and apologetic and mentioned the possibility of getting a new device. He said he was going to dispatch an e-mail about the issue to HQ immediately and that they would be sitting down with AT&T in the near future (as they do 30 days after a new phone is released with a given carrier) and would do his best to make sure the issue is addressed at that time.
Here's hoping...
mjizzy said:
I called HTC America (HTC India is more like it) to report the issue. They were very thankful and apologetic and mentioned the possibility of getting a new device. He said he was going to dispatch an e-mail about the issue to HQ immediately and that they would be sitting down with AT&T in the near future (as they do 30 days after a new phone is released with a given carrier) and would do his best to make sure the issue is addressed at that time.
Here's hoping...
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Click to collapse
I've reported the issue to the HTC authorised service center close to 2 weeks ago. When I called up the service center, their reply is : no response from the HTC Taiwan yet..... What a surprising innocent reply from them!!!! As if they have never got any feedback on such issue before!
Hi
I wonder if the problem is caused by excessive volume of the in built earpiece? Do you have this up on maximum or high?
The inbuilt earpiece goes very loud and so the sound would easily be picked up by the microphone causing it to behave similar to when you have it on speaker phone as it tries to stop feedback and echo.
There isn't a lot that can be done about this apart from turning down the earpiece volume or using a wired headphones with mic. It may be worth turning down your volume on the earpiece to see if it improves.
Regards
Phil

Speakerphone SOFTWARE "Issue?"

Hey guys, I've noticed a weird bug with stock 4.2.1 on my Nexus 4, and was wondering if anyone is experiencing the same thing. If not, then perhaps it is the hardware and not the software, but the nature of this bug has lead me to believe it is software-related.
Let me first say, right off the bat, that I have had no other issues with my phone, and that when I play games or watch movies, the volume is loud, clear, crisp--just all around excellent. However, when I use the speakerphone on a call, it seems to be... quieter than everything else. So I tried playing around with it, and discovered something interesting.
The next time you're in a call, put it on speakerphone. Note how loud it sounds to you. Then, turn the volume down one notch, and then put it back up to the max volume again (I've only experimented with it being at max already, then turning it down one notch, and then back up).
Does it sound WAY louder? And does it sound distorted, almost overblown? Why would it be like that during a call, and why would adjusting the volume down and then back up again have such a result if it was NOT software related? And, furthermore, why would it be blown out and distorted here where as for everything else it sounds superb?
Let me know your thoughts--maybe I need to RMA? I got this one at T-Mobile (I didn't have to pay the equipment installment due to my current plan, so it was cheaper to buy it @ $200 from them).
Thanks!
Same Here .. I believed it was the only with this problem since no one had said.
I think is Software Issue.
Yeah I noticed that no one had mentioned this, but I believe if it's software then it must be affecting everyone. At least, it should be affecting stock users. I guess I noticed this sooner because I use speaker phone when I'm driving in the car, since my ragtag bluetooth receiver that outputs through a tape that's plugged into it and inserted into the tape deck only transmits music and notifications, not calls--for some reason--over the car speakers. Just got sick of plugging into the phones headphone jack every time I got in and out of the car! lol
Check this out
http://forum.xda-developers.com/showthread.php?t=2024226
munchy_cool said:
Check this out
http://forum.xda-developers.com/showthread.php?t=2024226
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See but mine doesn't crackle or do any of that stuff during calls or anything else. And it's not blown out sounding during anything other than calls where I have lowered the volume and then put it back up to max right after. I don't think the problem is the same as it is here, it just seems similar, for sure.
Also, when not on speaker phone, the in call volume is perfect and without issue. It's limited to specifically what I mentioned in the original post.
Thanks for the reply, but I'm talking about it being overtly loud and only being so when adjusting the volume down and back up to max, and that prior to that, the volume is just a bit on the quiet side at the maximum. Not crackling/popping/etc!
cool..sorry about that.
Exact same situation with me.little buzz while on call nothing else.
Sent from my Nexus 4 using xda app-developers app
[delete]
munchy_cool said:
cool..sorry about that.
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No problem! Appreciate the attempted help =]

Low Earpiece Volume

Hi all, I know that I mentioned this in my other thread, but I thought that it should get more visibility. In short, my earpiece volume is extremely low, even when in-call volume is at maximum. It's almost inaudible, even in a quiet room.
I recently found an open tracker for this Issue:
https://code.google.com/p/android/issues/detail?id=80817
I'd recommend that anyone affected star this, so it gets addressed pronto.
dabomb224 said:
Hi all, I know that I mentioned this in my other thread, but I thought that it should get more visibility. In short, my earpiece volume is extremely low, even when in-call volume is at maximum. It's almost inaudible, even in a quiet room.
I recently found an open tracker for this Issue:
https://code.google.com/p/android/issues/detail?id=80817
I'd recommend that anyone affected star this, so it gets addressed pronto.
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Click to collapse
FWIW, my ear speaker actually seems loud. Had to turn it down. Never had a Nexus device that had to be turned down. I'm still on LNX07M.
Interesting. I don't know if it's related, but I updated to the latest OTA. Hope it's not a hardware issue, as this is definitely not just a little low. It's like a whisper.
Speakerphone is booming though, so hurray for front facing speakers, I guess.
Thank you for sharing the open tracker
Mine was doing this also. What fixed it for me (not sure if this was a coincidence or not) but I turned on the speakerphone will in a call turned volume all the way down, turned off speaker phone and turned phone all the way down then up. Works loud and clear now. Strange though
add my feedback as well.
added feedback too
Bump for other experiencing this.
jmill75 said:
Mine was doing this also. What fixed it for me (not sure if this was a coincidence or not) but I turned on the speakerphone will in a call turned volume all the way down, turned off speaker phone and turned phone all the way down then up. Works loud and clear now. Strange though
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While the speakers are insanely loud which is good! I am having the same issue with the low volume while in call. I'll give this a try and report back.
Any luck with this working? And if so, is it a permanent fix?
dabomb224 said:
Any luck with this working? And if so, is it a permanent fix?
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Click to collapse
+1 I hope this issue get fixed asap
dabomb224 said:
Hi all, I know that I mentioned this in my other thread, but I thought that it should get more visibility. In short, my earpiece volume is extremely low, even when in-call volume is at maximum. It's almost inaudible, even in a quiet room.
I recently found an open tracker for this Issue:
https://code.google.com/p/android/issues/detail?id=80817
I'd recommend that anyone affected star this, so it gets addressed pronto.
Click to expand...
Click to collapse
I thought I had this issue until I realized I was not putting my ear over the speaker correctly. I'm coming from the N5 so with this larger phone you have to slide it closer out to your forehead. Try again to align it better.
Similar issue here.
Though in my case, the earpiece is lower in all situations. When watching a video the earpiece will be lower than the bottom speaker. Testing each one individually yields the same results no matter which orientation of the device (left channel right channel test).
Sent from my Nexus 6
Same problem here on a 64 gb from T-Mobile.
Sent from my Nexus 6 using XDA Free mobile app
I find the volume on the earpiece best when you treat the front facing camera as the earpiece.
Use it on my right ear and it feels weird, use it on the left ear, then it's perfect.
I know this isn't a solution, but if this helps, why not.
Sent from my Nexus 6 using XDA Free mobile app
After reading this post I realized after having my Nexus 6 almost two weeks, I've still haven't used the phone...
I made a test call, and my earpiece is of adequate volume I actually had to turn it down a little.
BAD MOTO!!
first , its the most expensive nexus device and now the bug is in the MAIN reason phones exist!!
VERY Low ear piece volume, i gifted this phone to my dad and now i am getting it back coz he cant hear a thing, and is fed up of this phone :/ ... this has got to be the priority... i am side loading the OTA and updating to 5.0.1, will let you know if this fixes anything but just wanted to BUMP this tread its a major problem:crying:
I'm on 5.01 and the volume in the earpiece is still low. I mean I can hear it but if I turn it down past half you don't hear anything.
Same problem. Pretty ridiculous.
Just checking in, same issue here. I've tried to make sure I have the earpiece centered over my ear but I have to have the volume on MAX to hear it and even then, it's just not loud enough.
In fact, I've been putting the phone on speaker and turning it down and using it like the if I have any background noise in the room because I just can't hear on it.
My Samsung Galaxy S3 was MUCH louder.

Call volume too low?

Hi, I just got my Nexus 6 that I purchased from eBay, everything is ok but the call volume, while it's pretty clear, I think it's too low compared to other phones, I'm not sure if I'm crazy or someone else has noticed that? I tried the speakers for music and they are loud, again, it might just me, but I wanted to double check if someone has noticed that, and if it's something normal for this phone, thanks!
saman0suke1 said:
Hi, I just got my Nexus 6 that I purchased from eBay, everything is ok but the call volume, while it's pretty clear, I think it's too low compared to other phones, I'm not sure if I'm crazy or someone else has noticed that? I tried the speakers for music and they are loud, again, it might just me, but I wanted to double check if someone has noticed that, and if it's something normal for this phone, thanks!
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Click to collapse
Try this.
1. Make sure the system volume is all the way up as well as the phone earpiece volume.
Get an app the controls all volumes and you'll see it there along with media , alarm etc.
This happened to me but once i raised system and phone it was fine.
Also note that you must practice placing ear in perfect earpiece speaker position lol.
Let me know if it worked that was my problem.
saman0suke1 said:
Hi, I just got my Nexus 6 that I purchased from eBay, everything is ok but the call volume, while it's pretty clear, I think it's too low compared to other phones, I'm not sure if I'm crazy or someone else has noticed that? I tried the speakers for music and they are loud, again, it might just me, but I wanted to double check if someone has noticed that, and if it's something normal for this phone, thanks!
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Click to collapse
Ditto. My phone volume way too low for in call - either with built-in earpiece or a wired headset.
Nothing I've found brings it up.
Speakers for media/notification is very good&loud, but speaker for in-call (using as a true speakerphone, not trying to use speakerphone mode as earpiece) and ringing is inadequate.
relaxable said:
Ditto. My phone volume way too low for in call - either with built-in earpiece or a wired headset.
Nothing I've found brings it up.
Speakers for media/notification is very good&loud, but speaker for in-call (using as a true speakerphone, not trying to use speakerphone mode as earpiece) and ringing is inadequate.
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Click to collapse
Believe that with update to 5.01 that is going to fix the problem, hope so, I believe that I read it somewhere. I really want to know what are all the fixes for the new version 5.01
BTW, I have Volume Ace download it from play store and see if you got all volume up
Good luck !

Loud speaker takes about 2 solid seconds to activate during call

So i called someone just to check the call quality in both ear piece as well as speaker phone. But then i realized that it took a brief moment to activate the loud speaker. First i thought it might be a proximity sensor issue. But after testing it few more times, i found out that proximity's got nothing to do with it. It was always working as intended after i press the loud speaker button. But it always takes a solid 2 seconds to activate. Might just be a minor bug that can be fixed with a software update. And yes i did try clearing cache and recent apps and did try rebooting afterwards. It's still taking 2 seconds to activate.
I can confirm this behavior. I think what it's actually doing is fading the volume up when you switch to speaker, which makes it seem like it takes a few seconds to switch over. The reason I think this is because it seems to do the same thing with ringtones... when my phone starts to ring, it quickly increases the volume over the first second or two of the ring. My guess is some Moto black magics.
treaty said:
I can confirm this behavior. I think what it's actually doing is fading the volume up when you switch to speaker, which makes it seem like it takes a few seconds to switch over. The reason I think this is because it seems to do the same thing with ringtones... when my phone starts to ring, it quickly increases the volume over the first second or two of the ring. My guess is some Moto black magics.
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Click to collapse
Ya i guess that's definitely some moto sorcery going on there lolz. And i guess this thread didn't pick any traction because these days, not many people use their phone for calling purpose anyways?
dhaivattrives said:
Ya i guess that's definitely some moto sorcery going on there lolz. And i guess this thread didn't pick any traction because these days, not many people use their phone for calling purpose anyways?
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Click to collapse
WAIT. HOLD THE FREAKING PHONE (har har har)....You can make phone calls with this device?
(Also can confirm speaker delay wonkyness)
thetolsonator said:
WAIT. HOLD THE FREAKING PHONE (har har har)....You can make phone calls with this device?
(Also can confirm speaker delay wonkyness)
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Click to collapse
Lolz ya exactly right ? ? i was just as shocked as you are right now ?

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