Related
So, my Xperia is brand new! And, obviously I've dipped it in water a couple of times.. mostly to cool it down. [because it gets heated up as heck!] Yesterday, in about 4 a.m. my phone was on charge and it got really hot. So I decided to dip it in water. I disconnected the charger and closed the charger flap. I put it in my pant pocket [bear in mind, my pants were a little tight] .. I took out my phone and without double checking i put it in a mug of water. The charger flap had become loose an when I took it out it might've opened and BAM! Red dye and ****ed up front camera. I FREAKED the heck out! Its a pricy phone and its hardly been a month and they have no warranty if it gets water damaged due to open flaps! Its even more pricy, where I live. But whatever, it was Still working okay.. except for the front camera. I searched some forums and found one that said that 'The water itself doesn't harm the phone, turning it on with water in it might' .. so I switched it off and kept it aside. I woke up today at about 1:00 p.m. and out of curiosity I turned it on. And THERE! The screen now went crazy, turned off and on by itself. The screen is okay because everytime i restart it [Power button + Volume up] it does show the 'Sony' and then 'Xperia' signs then the start up colourful thing does happen but then the screen goes black and the now I can't even switch it off! I did do the vacuum/hair dryer thing. What else can I do? I can't just let it go to waste! Its brand new! PLEASE HELP?! :crying:
Ray2605 said:
So, my Xperia is brand new! And, obviously I've dipped it in water a couple of times.. mostly to cool it down. [because it gets heated up as heck!] Yesterday, in about 4 a.m. my phone was on charge and it got really hot. So I decided to dip it in water. I disconnected the charger and closed the charger flap. I put it in my pant pocket [bear in mind, my pants were a little tight] .. I took out my phone and without double checking i put it in a mug of water. The charger flap had become loose an when I took it out it might've opened and BAM! Red dye and ****ed up front camera. I FREAKED the heck out! Its a pricy phone and its hardly been a month and they have no warranty if it gets water damaged due to open flaps! Its even more pricy, where I live. But whatever, it was Still working okay.. except for the front camera. I searched some forums and found one that said that 'The water itself doesn't harm the phone, turning it on with water in it might' .. so I switched it off and kept it aside. I woke up today at about 1:00 p.m. and out of curiosity I turned it on. And THERE! The screen now went crazy, turned off and on by itself. The screen is okay because everytime i restart it [Power button + Volume up] it does show the 'Sony' and then 'Xperia' signs then the start up colourful thing does happen but then the screen goes black and the now I can't even switch it off! I did do the vacuum/hair dryer thing. What else can I do? I can't just let it go to waste! Its brand new! PLEASE HELP?! :crying:
Click to expand...
Click to collapse
Vacuum/hair-dryer are both bad ideas for electronics. The vacuum is bad because it creates a lot of static electricity, and the hair-dryer because, obviously, it heats the phone up to high temperatures.
What you should have done immediately was to turn it off, open all the flaps and put the phone in a bag of rice, letting the rice absorb the water for around a week or so (or at the very least 3-4 days), preferably with a drained/removed battery but this isn't really an option with Xperia Z. After this you need to make sure to get all the rice out before closing the flaps and starting it up.
Fingers crossed nothing has short circuited and/or corroded yet!
And using water to cool the phone, while it seems like a good idea, has to be the dumbest excuse for ruining your phone I've ever heard.
Take it for repair. That is your only option. You will have to pay because the water ingress indicator is red.
Learn from this and don't submerge the phone for no reason when or if you have it back from repair.
Sent from my C6603 using Tapatalk 2
Rekoil said:
Vacuum/hair-dryer are both bad ideas for electronics. The vacuum is bad because it creates a lot of static electricity, and the hair-dryer because, obviously, it heats the phone up to high temperatures.
What you should have done immediately was to open all the flaps and put the phone in a bag of rice and let the rice absorb the water for a week or so while off, preferably with a drained/removed battery but this isn't really an option with Xperia Z. After this you need to make sure to get all the rice out before closing the flaps and starting it up.
Fingers crossed nothing has short circuited and/or corroded yet!
And using water to cool the phone, while it seems like a good idea, has to be the dumbest excuse for ruining your phone I've ever heard.
Click to expand...
Click to collapse
do what he said
Using water to cool the phone down? http://www.youtube.com/watch?v=tRzso-PzuOM just an example.
Further, do what Rekoil said. Heard from a few people that it works, but be sure to leave it in there long enough! Don't try to turn it on/charge it earlier.
kingvortex said:
Take it for repair. That is your only option. You will have to pay because the water ingress indicator is red.
Learn from this and don't submerge the phone for no reason when or if you have it back from repair.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
This. If it's going crazy then there's water shorting something. You're likely to end up with corroded components (and premature failure) if you don't get it professionally repaired.
Hello,
I have my Z from its release. I tried its water resistance the first day i recieved it, all was OK. I recorded many videos underwater, in swimming pool, at home, and everything was always ok. Everytime i took it in water, I mindfully closed all the covering caps.
But today, I got a problem. I took my phone with me to water, as whnever I did, and when I was looking at it after "bathing", my camera was fogged - it was wet INSIDE. I tried to check those white indicators under covering caps, and those at USB port and headphone jack were RED. I also noticed tiny droplets of water there. Everything else is however working. No display issues, headphones are playing, USB works too.
I must remark that my phone dropped me on pavement from my pocket about month ago (scratched corners), but its resistance worked until today.
What now? Should I claim it? What do you guys think? I bought Xperia Z mainly for its water resistance. It is very distressing that I can take it in water any more.
Edit: one problem detected - mobile data doesnt work.
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
Click to expand...
Click to collapse
I read somewhere that on the repair service they check if the flaps provide the necessary seal against water. If they provide enough seal, and you have the indicators turned red, they blame you for not having closed the flaps correctly, on the other hand, if the flaps show defects and let water through, even when properly closed and with moisture indicators turned red, they still service your device under warranty.
Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
Click to expand...
Click to collapse
They were closed. I was always checking them before going in water. Im 100% sure. And yes i can prove it. They can close the flaps and test phone and see if there is water or not.
Dropping the phone may have caused an open gap somewhere and water leaked in.
Nothing you can do, just argue your way in and hope for the best.
If you know you are a clumsy person, you should have gotten a case.
Sent from my C6603 using xda premium
In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.
Don't tell them you used it in the swimmingpool, it clearly says in the instruction booklet that you should't.
Swimmingpool water contains acids and chemical products that may destroy the rubber seals over time.
I think I know what happened. Flaps may be ok (I tested to put the phone in water again - there were no water under them, but water still got to a phone - my volume down is damaged now), but the right issue is that back plate is raised a bit around the camera
Type "Sony Xperia Z repair, disassembly manual" on youtube.
As you can see on this video, right under the plate are phone GUTS. The plate can be raised by warming it. Thus it can raise when you play games or a sun is shining on a phone. All Xperia Z owners, check your back plate too if it is OK or raised! I believe this is that water resistance issue..
The fog in camera disappeared during the day and when I removed SIM and put it back, mobile data begun to work. Bad thing is that volume button doesnt work (as I said above). The button itself is ok and its not stucked or pressed, but when I turn phone on, it always starts in safe mode and I cant volume down, I can just volume up (using the button; I can volume down using display), so I think button contacts are fu**ed and phone thinks the buton is pressed. I think only thing I can do now is going to repair service.
I could never imagine submersing my phone in water. not worth the risk.
I treat my XZ as water resistant. I'll text people when im in the bath with wet hands etc.. but never put it in water
eiestsa never
vibecatalin said:
In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.
Click to expand...
Click to collapse
Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?
I've read somewhere of someone using bleach on a cotton bud VERY carefully to whiten the markers.
I had a similar issue, take it to the service center & get it fixed.
VykoJust said:
Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?
Click to expand...
Click to collapse
No, but I think I will try.
vibecatalin said:
No, but I think I will try.
Click to expand...
Click to collapse
Those flaps are piece of crap. Especially that flap where charger/data cable go. Since we playing with it every day, my guess is that sealing got weaken and that's why water got thru the phone. Gap may be less than tenth of a millimeter ( <0,1 mm) and water can easily come in.
i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)
hebbe said:
i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)
Click to expand...
Click to collapse
If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2
kingvortex said:
If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.
tudork said:
gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.
Click to expand...
Click to collapse
Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2
kingvortex said:
Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
because they bought the phone with the intention that they can do this with it. They've seen it in official Sony commercials (phone used during rain, phone washed under running water after being splashed with color paint, on exhibitions Sony employees dropped it in aquariums, smashed the phone on the floor repeatedly to demonstrate that the glass won't break). I heard that in some shops they even have the Z in a water tank all the time and only take it out for charging. There was that show in Czech Republic where two models used the phone under the shower and so on.
The phone has an ip57 rating which clearly states that you can submerge it into water for 1m and up to 30 minutes. I also believe that you can leave it there for much longer and it SHOULD be okay, only the depth is important. The deeper you go, the higher is the water pressure and the seals might leak.
Now, cars also have ip ratings for water protection and different levels for the interior of the car and the outside. Inside it might be ip54 (water, mud and splashes when entering the car with wet shoes or boots) and outside it's even ip59 or ip58K which means it's protected against water ingress when used with high pressure water jets (e.g. car wash!).
I'm sure most people would complain, if there brand new car is flooded with water on the inside after they went to car wash. The same is true for this phone!
An ip rating is an ip rating and not like "buhu, it's ip57 but it can only manage 3 drops of water before it breaks!". If that is the case, I could have keept my S2 which also survives a few drops of rain without damage. If Sony can't manage that, they shouldn't have advertised it like that or given an ip54 rating or something lower.
You can't claim your phone has the SECOND HIGHEST protection against water there is and then say: "Stay away from water". It's like: "your car has 6 airbags, but don't expect them to work in a crash" or "your Porsche can go 300 km/h, but don't ever try it"
People put their phone in water because they can and should be able to.
If the XZ can't and should be used in water, I'm sure most people would have bought a non water proof phone instead because it would be the same. I was drawn to this phone because of it's water resistance.
I'm beeing very paranoid and bought a 5€ waterproof bag for my phone which I tested yesterday for 6 hours submerged in the sink. The paper inside stayed perfectly dry. Even though my XZ should be waterproof on its own, I think double protection is always better. The bag seems to be waterproof, and even if by some chance it is not, then my phone won't be damaged, because it's supposed to be waterproof too!
With this double protection, I'm still afraid to take it to the pool, but might do so eventually which I wouldn't have done without the bag.
Yes, you do have a point. At least somewhat anyway.
For a start, the manual tells you to avoid chlorinated water. So no swimming pools. I wonder if this is why the water resistance appears to have failed in this case.
I could point out other things that the manual tells you to avoid, but everyone here has already read it before going swimming with their phone, right?
Sent from my C6603 using Tapatalk 2
I took my phone to the shower so that I could read a document and water seeped in from the usb port I think (the rubber flap is a bit loose these days)
Result the front camera no longer works. Has anyone else experienced this. Didnt drop the phone in a sack of rice yet.
Bought the phone less than a year back so probably still in warranty.
Any ideas what I should do...
tovarish
tovarish said:
I took my phone to the shower so that I could read a document and water seeped in from the usb port I think (the rubber flap is a bit loose these days)
Result the front camera no longer works. Has anyone else experienced this. Didnt drop the phone in a sack of rice yet.
Bought the phone less than a year back so probably still in warranty.
Any ideas what I should do...
tovarish
Click to expand...
Click to collapse
Wouldn't have been the flap that was caused, that's purely for dust protection, it's water-sealed without the flap being there at all. The back cover must not have been sealed correctly, either due to a faulty seal or user error - unless there is some other crack? The sack of rice is an immediate response - it isn't expected to work a few days down the track.
Also, it's water resistant, not steam proof. Steam, being a gas, can still get into your phone and then liquidate. This is in the manual and/or warranty somewhere. You should send it off if it's still covered under warranty. Say you dropped it into a cold sink and had made sure everything was sealed properly. Do not say a hot steaming shower.
Good luck.
Seriously, you read documents in the shower? I still can't figure out why anyone would even attempt to do something like that deliberately. If the phone was marketed as "crush resistant", I would not drive my car over it on purpose.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
tiskael said:
Wouldn't have been the flap that was caused, that's purely for dust protection, it's water-sealed without the flap being there at all. The back cover must not have been sealed correctly, either due to a faulty seal or user error - unless there is some other crack? The sack of rice is an immediate response - it isn't expected to work a few days down the track.
Also, it's water resistant, not steam proof. Steam, being a gas, can still get into your phone and then liquidate. This is in the manual and/or warranty somewhere. You should send it off if it's still covered under warranty. Say you dropped it into a cold sink and had made sure everything was sealed properly. Do not say a hot steaming shower.
Good luck.
Click to expand...
Click to collapse
you have a point, steam could easily go inside. But what you say about the charging port is wrong. If you remover the charge cover and then blow air into the charging port you can feel the air blowing into the "sealed" areas. I really made sure that the back cover was sealed correctly by pressing it all over.
dibeachdude said:
Seriously, you read documents in the shower? I still can't figure out why anyone would even attempt to do something like that deliberately. If the phone was marketed as "crush resistant", I would not drive my car over it on purpose.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
Click to expand...
Click to collapse
I am acting in a play and I find the shower the best place to practice my lines.
I guess that is one scenario that I had not considered. Hopefully, you're getting paid for the acting so that you can write the phone off as a business expense. I have been able to get out many phones (make for other people) after they have gotten wet in fresh water. Salt water is a different story. Take it apart and dry it out. There is a good chance it will work. You might have to replace the battery though. For whatever reason, the batteries do not make it sometimes. Good luck.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
dibeachdude said:
I guess that is one scenario that I had not considered. Hopefully, you're getting paid for the acting so that you can write the phone off as a business expense. I have been able to get out many phones (make for other people) after they have gotten wet in fresh water. Salt water is a different story. Take it apart and dry it out. There is a good chance it will work. You might have to replace the battery though. For whatever reason, the batteries do not make it sometimes. Good luck.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
Click to expand...
Click to collapse
It works fine except for the front camera and proxiity sensor. I will be taking it to a samsung support centre soon. Will post an update on what they say.
tovarish said:
you have a point, steam could easily go inside. But what you say about the charging port is wrong. If you remover the charge cover and then blow air into the charging port you can feel the air blowing into the "sealed" areas.
Click to expand...
Click to collapse
What I said about the port isn't wrong. It is meant to be water-sealed without the flap. If you were able to blow through it, then that is a fault with your phone. Good luck with your performance.
Usb port without flap is not waterresistant anymore. Check manual. Usb without flap is not protected
Wysłane z mojego GT-I9295 przy użyciu Tapatalka
Howdy. My Z3C has gotten wet quite a few times already, without trouble, I've had it for a few weeks now. Today, I decided to test it in the shower with some music (BT speakers) and browsing some sites. Naturally, beforehand, I checked the sealing on the waterproof slots, they were closed snugly. The shower wasn't too hot, about 30 degrees celsius.
I was curious to see how the touch would hold up under wet conditions (surprisingly well!). It did get splattered quite a bit, since I was exploring the device its water resistance. All went perfectly and the device seemed fine.
About ~15 minutes after the shower, I noticed something strange. My device 'buzzed' three times and the screen went dark. Curious, I tried to turn on the screen. Nothing. Holding the powerbutton longer makes it repeat the 3 buzzes, shortly flashing the screen (sony logo, slightly displaced and with some red). This, to me, seems like water got into the device after all (how!?). It should be able to withstand some water splatter easily.
So now I'm slightly panicking... has anyone had similar experiences and found solutions?
EDIT: Started digging for answers and took out the SIM and MicroSD. And what do I find.. a damp micro SD card. It wasn't soaking wet, but some water definitely creeped into the top slot. I'm very unimpressed with the water seal right now. I'm letting it dry and will see if it starts tomorrow. Fingers crossed.
Angelusz said:
Howdy. My Z3C has gotten wet quite a few times already, without trouble, I've had it for a few weeks now. Today, I decided to test it in the shower with some music (BT speakers) and browsing some sites. Naturally, beforehand, I checked the sealing on the waterproof slots, they were closed snugly. The shower wasn't too hot, about 30 degrees celsius.
I was curious to see how the touch would hold up under wet conditions (surprisingly well!). It did get splattered quite a bit, since I was exploring the device its water resistance. All went perfectly and the device seemed fine.
About ~15 minutes after the shower, I noticed something strange. My device 'buzzed' three times and the screen went dark. Curious, I tried to turn on the screen. Nothing. Holding the powerbutton longer makes it repeat the 3 buzzes, shortly flashing the screen (sony logo, slightly displaced and with some red). This, to me, seems like water got into the device after all (how!?). It should be able to withstand some water splatter easily.
So now I'm slightly panicking... has anyone had similar experiences and found solutions?
EDIT: Started digging for answers and took out the SIM and MicroSD. And what do I find.. a damp micro SD card. It wasn't soaking wet, but some water definitely creeped into the top slot. I'm very unimpressed with the water seal right now. I'm letting it dry and will see if it starts tomorrow. Fingers crossed.
Click to expand...
Click to collapse
Does not sound that good. But you should be able to claim warranty. As its a new phone the seller is obliged to provide evidence when blaming you for having damaged the phone beforehand.
Did you charge it with a magnetic charger adapter or did you always fumble open the seal and connect it via micro usb?
I directly bought a magnetic charger and am currently using the phone as ftp server in order to exchange data with the pc as i never want to touch that tricky door again.I can imagine that reusing the seals over and over again can lead to degradation and consequent loss of waterresistance.
I really hope that your phone miraculously survives but even if it does it would be better to get a replacement as you never know what damage the water did. And fluids are pretty toxic , for all electronics. Your phone could just die 3 months later.
2mal16 said:
Does not sound that good. But you should be able to claim warranty. As its a new phone the seller is obliged to provide evidence when blaming you for having damaged the phone beforehand.
Did you charge it with a magnetic charger adapter or did you always fumble open the seal and connect it via micro usb?
I directly bought a magnetic charger and am currently using the phone as ftp server in order to exchange data with the pc as i never want to touch that tricky door again.I can imagine that reusing the seals over and over again can lead to degradation and consequent loss of waterresistance.
I really hope that your phone miraculously survives but even if it does it would be better to get a replacement as you never know what damage the water did. And fluids are pretty toxic , for all electronics. Your phone could just die 3 months later.
Click to expand...
Click to collapse
Thanks for your reply and sympathy. I have used a magnetic charger from day 1. Funny enough, to prevent exactly this problem. The only times the slot has been open, was during installation of the microsd and initial installation and data transfer. From there on out, it's been closed for a week or two.
It did survive being in my pocket while I got soaked canooing (teambuilding with colleagues). I even made some pictures and videos then. Somehow, it didn't like the shower. Perhaps it got a bit too steamy?
Hard to say, but I will definitely claim warranty if it turns out the device is now defective. I've not used it outside specifications. It could be in the same conditions on a tropical rainy day in the southern lands.
I'm just going to go and sleep soon (>3AM here), rest my worries and have hope for the morrow!
Did any of the water hit the phone directly out of the shower head? That's alot of water pressure, of which I'm not sure the phone was able to withstand. That's why its generally recommend to not put your phone directly under running water.
Good luck though... Keep us posted
Try the pressure sensor test:
1) close all flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press the screen, pressure should go up
Planned to (and should have) gone to bed, but didn't yet (really will after this post!)
The water jets should be no problem. Read more about IP ratings on wikipedia: http://en.wikipedia.org/wiki/IP_Code In short: Immersion requires a way higher rating than high pressure water jets (and a shower cannot be considered high pressure).
As for the pressure test: Impossible, the phone doesn't start anymore. But I didn't know that existed, neat!
I've now put it in a bin of rice and on the central heater (no worries, insulated it so it won't heat up to enormous temperatures).
I'm pessimistic.
Really sorry to hear that man. I've been showering with my phone too XD, luckily without incident. I know a few others who've been doing so regularly as well so I'm pretty confident the phone can withstand it. Let's hope your phone revives tomorrow, but it IS strange water got in if you recall sealing the phone properly.
Water vapour is less dense than water and will travel through the seals.. It is not meant to go in hot water / steam..
Sent from my D5803 using XDA Free mobile app
pricey2009 said:
Water vapour is less dense than water and will travel through the seals.. It is not meant to go in hot water / steam..
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
It's true that vapor is less dense, but coming from the first ever water resistant phone, I have seen some videos. On one of the videos people were 'cooking' the XZ and there were no problems afterwards.
Here is one of the vids:
https://www.youtube.com/watch?v=slngeQtyTlg
The Xperia Z even had lower resistance ratings then the Z3 Compact.
In my opinion 30C water shouldn't be a problem at all. I have showered with my XZ multiple times and with hotter water temperatures.
Most of the times the seal isn't the problem, but the adhesive that wasn't glued properly.
It's dead. A night in the rice did nothing. Whenever I try to start it, it vibrates 3x, flashes the sony logo and turns off again. When I put it in the charging cradle, it loops this action.
I'm contacting the supplier to get it exchanged.
For the people above here, I did not expose it to "hot" water, just warm. It was not exposed to high-pressure vapors. The seal simply wasn't as good as it should have been. Reading about the IP ratings, by all standards, it should have survived this adventure without trouble.
Unfortunately, that is not my luck.
Sorry that you are having this issue but steam is a different animal than submerged water and I think most electronic manufacturers specify against it
Angelusz said:
I'm contacting the supplier to get it exchanged.
Click to expand...
Click to collapse
Hope this gets sorted...please do let us know how good or bad the exchange process was...
Does it work now?
Exchange process was horrible, more than two months. They repaired it, and it works. I've already gotten a new unit in the meantime though.
Hijacking sort of this post, I just bought a Z3 compact, and I chose the z3 compact over the z1 compact because I read that the IP rating was higher, and ive been reading around that the z1 compact worked flawlesly while the z3 compact is dying on almost everyone. ugh. Now Im afraid of watering mine.
rmartinezdl said:
Hijacking sort of this post, I just bought a Z3 compact, and I chose the z3 compact over the z1 compact because I read that the IP rating was higher, and ive been reading around that the z1 compact worked flawlesly while the z3 compact is dying on almost everyone. ugh. Now Im afraid of watering mine.
Click to expand...
Click to collapse
I think it's region/version dependent - I know 2 other people (and myself) who have D5803s (Central Europe 1 version) and the phone is perfectly waterproof.
Brought my Z3C from Spark here in NZ, just recently been for a surf after work (didnt have it out there with me) had it in the shower with me to get rid of the dust from Dyna drilling all day, now I have the same issue... Gonna get a hair drier on a low heat onto it soon....
****en disappointing though, Im an electrician by trade and know all about IP ratings, this phone should not be given one if it can not withstand what its rated at. I always had my Z1 in the shower with me with no issue (only the touch screen issue, thats why I have the now dead Z3C)
Will let you know about drying it with direct heat soon. Realistically if it was stuffed cause of water damage it would most likely just not work at all.
---------- Post added at 10:24 PM ---------- Previous post was at 09:24 PM ----------
Nith2 said:
Brought my Z3C from Spark here in NZ, just recently been for a surf after work (didnt have it out there with me) had it in the shower with me to get rid of the dust from Dyna drilling all day, now I have the same issue... Gonna get a hair drier on a low heat onto it soon....
****en disappointing though, Im an electrician by trade and know all about IP ratings, this phone should not be given one if it can not withstand what its rated at. I always had my Z1 in the shower with me with no issue (only the touch screen issue, thats why I have the now dead Z3C)
Will let you know about drying it with direct heat soon. Realistically if it was stuffed cause of water damage it would most likely just not work at all.
Click to expand...
Click to collapse
So after using the hair drier on it (info tab pulled out n all) and dropping it on the floor in frustration, it is now back to a normal working mode. I am assuming that it was the hair drier and not the drop that fixed it. Next step was to spray the **** out of it with electronic contact cleaner.
Hope this works for someone else. Dont be scared of heating it up or even using contact cleaner. The equipment shouldnt be that sensitive then again it is a Sony product...
---------- Post added at 10:31 PM ---------- Previous post was at 10:24 PM ----------
spider1029 said:
Try the pressure sensor test:
1) close all flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press the screen, pressure should go up
Click to expand...
Click to collapse
I dont think this relates to the IP rating of the phone, millibar pressure doesnt change when flaps are opened, and i doubt the phone has a built in air pump...
To trý ☺☻☺
Angelusz said:
Howdy
. My Z3C has gotten wet quite a few times already, without trouble, I've had it for a few weeks now. Today, I decided to test it in the shower with some music (BT speakers) and browsing some sites. Naturally, beforehand, I checked the sealing on the waterproof slots, they were closed snugly. The shower wasn't too hot, about 30 degrees celsius.
I was curious to see how the touch would hold up under wet conditions (surprisingly well!). It did get splattered quite a bit, since I was exploring the device its water resistance. All went perfectly and the device seemed fine.
About ~15 minutes after the shower, I noticed something strange. My device 'buzzed' three times and the screen went dark. Curious, I tried to turn on the screen. Nothing. Holding the powerbutton longer makes it repeat the 3 buzzes, shortly flashing the screen (sony logo, slightly displaced and with some red). This, to me, seems like water got into the device after all (how!?). It should be able to withstand some water splatter easily.
So now I'm slightly panicking... has anyone had similar experiences and found solutions?
EDIT: Started digging for answers and took out the SIM and MicroSD. And what do I find.. a damp micro SD card. It wasn't soaking wet, but some water definitely creeped into the top slot. I'm very unimpressed with the water seal right now. I'm letting it dry and will see if it starts tomorrow. Fingers crossed
.
Click to expand...
Click to collapse
Please try this: http://forums.xda-developers.com/general/off-topic/guide-how-to-make-phone-waterproof-case-t2998771
Angelusz said:
Exchange process was horrible, more than two months. They repaired it, and it works. I've already gotten a new unit in the meantime though.
Click to expand...
Click to collapse
im thinking of getting my water damaged z3c repaired, did your phone come back waterproofed? was the repair worth it?
did the supplier fix it for you without any question? it happend to me and i dont know what to do...
so i just got my xperia 1ii today, i was wiping the screen with a bit of wet cloth before sticking on the screen protector, then i saw mist on the front facing camera, next thing i know it screen starts to flicker and turn green, then it died, it was a sad day for me, is it possible for water to get in an ip68 phone when brand new?
it was also kinda my fault for using wet cloth, but like all my other ip68 phones this never happened to me T _ T
WYSIWYG... yes it's possible.
Never assume the seals are intact. Protect from water exposure at all times is what I do.
Will Sony warranty cover it???
I am not sure about Sony's warranty on user error.
There is nothing in the box stating anything about warranty. I bought it online but there is a physical shop that I collected the phone from.
I left it in a bag of rice for 10 hours but the screen still turn up black screen with some odd lines and shut itself down, I feel so dumb for causing this, I usually do the same way of installing screen protectors for my Z3+,Z5 and XZ and water never got in, I feel so embarrassed and unlucky T_ T
Rice Doesn't Work!
The phone needs to be powered down and the battery disconnected asap. Otherwise it will likely be destroyed if it isn't already. It needs to then be completely dried out.
-or-
Battle it out with Sony.
Obviously the first option is incompatible with the second option. I'd send the mess back to Sony, they may or may not suck it up easily.
Sony is a pain to deal with...
blackhawk said:
Rice Doesn't Work!
The phone needs to be powered down and the battery disconnected asap. Otherwise it will likely be destroyed if it isn't already. It needs to then be completely dried out.
-or-
Battle it out with Sony.
Obviously the first option is incompatible with the second option. I'd send the mess back to Sony, they may or may not suck it up easily.
Sony is a pain to deal with...
Click to expand...
Click to collapse
Sony is hard to deal with, ya so I've heard, too bad stores are not open today or tomorrow need to wait till Monday.
damn it I bought rice for nothing.
SinclairLen said:
Sony is hard to deal with, ya so I've heard, too bad stores are not open today or tomorrow need to wait till Monday.
damn it I bought rice for nothing.
Click to expand...
Click to collapse
I know Sony well, as I have torn into them multiple occasions. They are rotten to the core.
That however doesn't mean that a loose chainsaw can't find an artery
I'm one of the few customers who's gotten a refund check and spoke with a VP in Teterboro NJ. They are slime... the VP's are the worst; a midlevel manager is more likely to help you if you slip through one of the cracks in customer support.
If they take back without trouble, fine.
Otherwise better buckle up Dorothy, it's going be a rough ride.
Did you use a MC or Visa to make the purchase? If so you got leverage...
Send unit back for refund of replacement and do a charge back through the bank.
Do you want another? If not be clear you want a full refund.
Here's the thing I live in Malaysia, I bought it online, and these guys are a small retail start-ups.
They Imported the device from Hong Kong cause we are kinda short on phones that are price above $600. Malaysians don't really spend much on buying new phones hence the difficulty to find high end phones locally, especially Sony, not a popular pick in recent times.
Visa here doesn't even provide any leverage hahaha.
would try to send it back to their local store tomorrow.
I would actually like to get replace to be honest, but some how I have doubts in my mind saying that its gonna be super thought ride.
Have the rear cover removed, disconnect the battery*. Is there visible water in it?
Get out as much as possible.
You need a warm, dry room. Lay on side with a high volume fan on it. Let sit for a couple days.
If you can get anhydrous isopropyl alcohol** carefully flush with that to remove the water. Use care as if it gets between the glass and display it will leave a water mark. Then dry as above.
All connectors, everything must be 100% dry before you reconnect the battery. The room must be dry, heat drives out moisture; use a hot box if you must. Keep temperature under 110F. This may save it...
*the sooner the better.
** never use methanol or isopropyl that isn't at least 96% alcohol. Never use any solvent including isopropyl alcohol with LCD display, it will poison it!
I don't dare to remove the back cover, wont that void the warranty?
I think water got in the LCD connectors, cause last time I turn it on I has weird flickering and turns green with vertical lines.
SinclairLen said:
I don't dare to remove the back cover, wont that void the warranty?
Click to expand...
Click to collapse
Yes it might.
That's a AMOLED display not a LCD...
I got some silica gel put in an air tight jar, its been sitting over night since yesterday, hope it turns on tomorrow, or else I am gonna feel so awkward when I bring it to their store.
Damn I've never brought a Xperia phone or any phone in for water damage or any sort of claim warranty before, its giving me the shakes.
SinclairLen said:
I got some silica gel put in an air tight jar, its been sitting over night since yesterday, hope it turns on tomorrow, or else I am gonna feel so awkward when I bring it to their store.
Damn I've never brought a Xperia phone or any phone in for water damage or any sort of claim warranty before, its giving me the shakes.
Click to expand...
Click to collapse
That will do nothing. Do Not power it up.
[UPDATE]
So I brought it to the store, there was a bit of resistance there, but in the end they allow me to bring it back in for a check.
They say hopefully there is no red on the water damage sticker, cause if there is, they cant help, but if its just faulty they can replace the phone.
blackhawk said:
Yes it might.
That's a AMOLED display not a LCD...
Click to expand...
Click to collapse
Sony use since xperia 1 an Oled display and not Amoled.
blackhawk said:
That will do nothing. Do Not power it up.
Click to expand...
Click to collapse
You'd be surprised at what silica dessicant beads can do.
V0latyle said:
You'd be surprised at what silica dessicant beads can do.
Click to expand...
Click to collapse
Heat drives out moisture. You need air circulation as well for best results. With a sealed phone that isn't going to cut it.
First any free standing water needs to be dumped out... that's sort of funny, but true.
If you every dealt with flood damaged cars the magnitude of the problem becomes clear. Powered on circuits can be damaged irreparably in a short amount of time. A lot depends on the conductivity of the water and how long it sits there. If the battery was disconnected the car may be salvageable.
blackhawk said:
Heat drives out moisture. You need air circulation as well for best results. With a sealed phone that isn't going to cut it.
First any free standing water needs to be dumped out... that's sort of funny, but true.
If you every dealt with flood damaged cars the magnitude of the problem becomes clear. Powered on circuits can be damaged irreparably in a short amount of time. A lot depends on the conductivity of the water and how long it sits there. If the battery was disconnected the car may be salvageable.
Click to expand...
Click to collapse
Heat can help but the point is to make the air inside the bag extremely dry. Air readily absorbs moisture, which eventually evaporates. Very true about keeping everything turned off; while deionized water is non conductive and won't bother anything, most accidental spills and drops are in contaminated water which not only can be conductive, but may leave behind trace elements as it evaporates.
Still, I've had quite good success with desiccant rescue bags.
V0latyle said:
Heat can help but the point is to make the air inside the bag extremely dry. Air readily absorbs moisture, which eventually evaporates. Very true about keeping everything turned off; while deionized water is non conductive and won't bother anything, most accidental spills and drops are in contaminated water which not only can be conductive, but may leave behind trace elements as it evaporates.
Still, I've had quite good success with desiccant rescue bags.
Click to expand...
Click to collapse
I've cleaned thousands of circuit boards over to remove the flux. Sticking them in a sealed container with dry air is one thing I never did to dry them. Anhydrous sopropyl alcohol is an excellent cleaning/drying agent for most electronics, but needs a dry room to avoid condensation as it evaporates. Dry warm/hot air with high air flow is best for both isopropyl and water. Most times I also used compressed air to knock off the solvent/water beads then dry the pcbs. A high air flow blower of a large shop vac was another favorite for drying them.
Heat drives out moisture ie hot box. Hot boxes have been used for over a century especially in humid climates to preserve surgical instruments, camera equipment and electronics. Works regardless of the outside humidity. The box or cabinet is sealed but not completely air tight.
The surgery room at Pennhurst actually had it's surgery instrument cabinets lined in the back with steam heated radiators, circa about 1900.
They had large glass doors.
You could vacuum dry it though as this be very effective but again the cover should to be removed at the minimum. It's easy to make a small vacuum chamber, the vacuum pump doesn't need to pull a high vacuum to work well at a warm temperature.
Desiccant bags are best used to keep sealed items dry rather than to remove water per se.
I use them to protect lens.
As for the conductivity of the water it's a crap shoot. It could be mixed with sweat, be acidic, or otherwise contaminated.
I used RO water to flush my Buds case when it fell into a full cup of coffee, cream and sugar. The RO water to chase the sugar, then anhydrous isopropyl alcohol to chase the cream and water. Allowed it to dry in the sun and in a room for a day with the spot welded battery in it. I had the case torn apart and flushed within 5 minutes. 2 years later it still works normally. I drank the coffee after I cleaned the case, perfect day
Silica gel works to a degree on my phone, the screen was able to turn on with the start-up logo but as soon it turns on it restarts itself.
I guess two day wasn't enough, especially on phones that are partially sealed, but I guess its true, not all phones are made equal when it comes to waterproof, I remember my XZ was completely waterproof, the swimming pool kind of waterproof.
Its like buying a lottery when you get a phone that fails its waterproof.
still waiting for update from the seller hahaha.