stuck in airplane mode - G 2014 Q&A, Help & Troubleshooting
Hi,
I can't get any signal on my moto g.
I also posted this in the offical motorola blog, but the thread there has +900 comments.
Hope to find some solutions here.
1. lose mobile signal
It is not about losing the signal, there is no signal at all
2. display 'No Sim' icons,
there is no "no sim" icon
3. fall into Aeroplane mode (while not displaying Aeroplane Icon status)
when restarting, aeroplane mode is on via the power button, but aeroplane mode is 'off' in the system settings.
when I switch off aeroplane mode via the power button, it becomes greyed out and shows to be "on"
4. Mobile signal can often be recovered by swapping into and out of Aeroplane mode.
no luck, tried in different ways.
switch aeroplane on via power button and system settings
switch aeroplane on/off via system settings.
put on aeroplane mode for several hours
put off aeroplane mode and reboot
put on aeroplane mode and reboot
and combinations of the above
5. Pop-up errors about being in Aeroplane mode while attempting to make calls during signal problems.
yes. pop-up. if you want to make a call, first switch off aeroplane mode
6. Aeroplane mode observed in about phone status (while no aeroplane mode shown on icons)
there is no aeroplane info in the about phone status. signal strength = 0dBm, 99 asu. Network is 'unknown'
7.Popup errors - the process "com.android.phone" has stopped
no pop-up errors
8. Not specific to individual SIM cards - multiple SIMs (cutdown/original confirmed as impacted)
i put my sim in another phone . worked
I put somebody elses sim in my phone. did not work
9. Suggestion that it only occurs with mobile data enabled
tried a lot of combinations with also mobile data disabled
10. What happens exactly (please only describe, do not assume)?
when I switch on the phone,
- via power button : aeroplane mode is on
- no airplane icon visible
- via system settings, aeroplane mode is UNchecked
- no carrier
Do you have screenshots?
attached
What time was it when it happened?
since 1-oct-2014 9 AM
Which systemversion and build number do you have?
4.4.4
MSM8926BP_101.90.49.01R, emea_cust
21.11.56.peregrine_reteu.reteuall.en.EU reteu
KXB21.14-L1.56
Do you have logfiles (with alogcat)?
no
Are you on 4.3 or 4.4?
4.4.4
Did you have 3G only switched on?
tried with 4G, 3G, 2G, all with same problem
Did you factory reset the phone?
yes,
I flashed back to 4.4.3. same problems. Then flashed back to 4.4.4
Does it happen in safe mode as well?
YES
Similar problem
dirk_h said:
Hi,
I can't get any signal on my moto g.
I also posted this in the offical motorola blog, but the thread there has +900 comments.
Hope to find some solutions here.
1. lose mobile signal
It is not about losing the signal, there is no signal at all
2. display 'No Sim' icons,
there is no "no sim" icon
3. fall into Aeroplane mode (while not displaying Aeroplane Icon status)
when restarting, aeroplane mode is on via the power button, but aeroplane mode is 'off' in the system settings.
when I switch off aeroplane mode via the power button, it becomes greyed out and shows to be "on"
4. Mobile signal can often be recovered by swapping into and out of Aeroplane mode.
no luck, tried in different ways.
switch aeroplane on via power button and system settings
switch aeroplane on/off via system settings.
put on aeroplane mode for several hours
put off aeroplane mode and reboot
put on aeroplane mode and reboot
and combinations of the above
5. Pop-up errors about being in Aeroplane mode while attempting to make calls during signal problems.
yes. pop-up. if you want to make a call, first switch off aeroplane mode
6. Aeroplane mode observed in about phone status (while no aeroplane mode shown on icons)
there is no aeroplane info in the about phone status. signal strength = 0dBm, 99 asu. Network is 'unknown'
7.Popup errors - the process "com.android.phone" has stopped
no pop-up errors
8. Not specific to individual SIM cards - multiple SIMs (cutdown/original confirmed as impacted)
i put my sim in another phone . worked
I put somebody elses sim in my phone. did not work
9. Suggestion that it only occurs with mobile data enabled
tried a lot of combinations with also mobile data disabled
10. What happens exactly (please only describe, do not assume)?
when I switch on the phone,
- via power button : aeroplane mode is on
- no airplane icon visible
- via system settings, aeroplane mode is UNchecked
- no carrier
Do you have screenshots?
attached
What time was it when it happened?
since 1-oct-2014 9 AM
Which systemversion and build number do you have?
4.4.4
MSM8926BP_101.90.49.01R, emea_cust
21.11.56.peregrine_reteu.reteuall.en.EU reteu
KXB21.14-L1.56
Do you have logfiles (with alogcat)?
no
Are you on 4.3 or 4.4?
4.4.4
Did you have 3G only switched on?
tried with 4G, 3G, 2G, all with same problem
Did you factory reset the phone?
yes,
I flashed back to 4.4.3. same problems. Then flashed back to 4.4.4
Does it happen in safe mode as well?
YES
Click to expand...
Click to collapse
Did you have your problem solved? I am having the same issue.
Same
peterpan2002 said:
Did you have your problem solved? I am having the same issue.
Click to expand...
Click to collapse
SAME PROBLEM!! Please if you have a solution, post it!! Drive me crazy.
SOlved!
peterpan2002 said:
Did you have your problem solved? I am having the same issue.
Click to expand...
Click to collapse
Ok! solved!! yeah! hours of work.
The ONLY solution (believe me, I try a lot) its flash ONLY THE SAME version of FIRMWARE thats comes with the telephone from the manufacter.
In my case, was this FIRMWARE (Model xt1063 con CID12 (Latinoamerica)) 21.11.14.retla.retla.en.01. amxla
Wish this help.
Sorry my bad english. :good:
teopeo said:
Ok! solved!! yeah! hours of work.
The ONLY solution (believe me, I try a lot) its flash ONLY THE SAME version of FIRMWARE thats comes with the telephone from the manufacter.
In my case, was this FIRMWARE (Model xt1063 con CID12 (Latinoamerica)) 21.11.14.retla.retla.en.01. amxla
Wish this help.
Sorry my bad english. :good:
Click to expand...
Click to collapse
I'm so happy to read news about this issue! Having the same issue and haven't found any solution yet. I have a retus firmware (CID 9). Where did you find the firmware to download? I have Lollipop 5.1, can I dowgrade to the stockfirmware version, which i think is 4.2?
Thank you very much
Related
Turn off 3g completely on Sprint Galaxy tab?
I have a sprint galaxy tab I bought just to use with wifi, but I see cell bars on top and I dont want it using the cell radio at all since I wont ever be using it and need to conserve battery, anyway to shut off completely? I cant do airplane mode because I need WiFi on
Take the SIM card out of it. Otherwise turn packet data off & lock the radio to GSM only, uses very little power then.
3G no mas I have/had the same issue. The other annoying aspect is that if you haven't activated the 3G, it attempts to FOREVER at every boot. I suggest Airplane mode. After you put the tab in Airplane mode, you can manually turn WiFi on, and not have to deal with the search for service you don't want taking up yer juice. That's at least what I did. I know there are other options for rooted tabs, but I'm too scurrrred to root mine...
This will do it. http://www.thegalaxytab.com/2010/12/01/how-to-bypass-activation-on-samsung-galaxy-tab/
Wait..that's the jesusfreke verson of bypassing google activation. He wants to shut off the cell radio. Try this http://www.google.com/support/forum/p/Android Market/thread?tid=0c985d51aa0b8a23&hl=en Or this http://www.google.com/support/forum/p/android/thread?tid=1f9a6305673f6eac&hl=en
Uhmm just turn airplane mode on, wiat 5 seconds, then turn wifi on. you're good to go.
some people don't get that the sprint GT is CDMA and don't have neither sim card nor APN. I'm in the same situation, using the sprint GT as wifi-only in airplane mode.
knightnz said: Take the SIM card out of it. Otherwise turn packet data off & lock the radio to GSM only, uses very little power then. Click to expand... Click to collapse Sprint tabs dont use sims Sent from my SPH-P100 using XDA Premium App
This worked for my Sprint tab! dannyxda said: Uhmm just turn airplane mode on, wiat 5 seconds, then turn wifi on. you're good to go. Click to expand... Click to collapse I tried airplane mode before, but when it killed the wifi (as I expected), I started searching... I had searched all over for this simple procedure with no success until now. I had recently purchased this Sprint tab under the description of being a wifi only. When I received it and saw that it was a Sprint, I did not care at first, since I live in Canada, until the battery started being drained very quickly in my poor cell reception basement because the CDMA phone could detect a weak cell signal. I know that any other CDMA phone I had would use all its power to latch onto a weak signal. Thank you very much.
Airplane mode turn off the cellular radios. Sim cards have nothing to do with it. Both GSM and CDMA are affected by airplane mode the same way. It will turn your device into a wifi tab.
I just select airplane mode then re-select wifi on. This shuts off the 3G but lets you surf wifi. Sam
The problem with the Airplane Mode is that it also turns off Bluetooth. For some reason, unlike wifi Bluetooth can not be turned back on individually while airplane mode is selected. Any ideas anyone???
I FOUND THE ANSWER!!!!! EasySwitch Pro This is a fabulous app that allows COMPLETE and SEPARATE control of your wireless radios. EasySwitch Pro by SMARTDYNE Uses a very simple and effective widget to switch settings. Works great on Samsung Galaxy Tab!!! Here's the link: market.android.com/details?id=de.SmartDyne.Donate2.EasySwitch&feature=related_apps
I'm not on my tab at the moment so I will do it from memory. For the data issue, if you hold down power, you will see a selection above airplane mode about something to do with data. Turn that off. When I was playing around with it I'm the past, you need to have the radio on (not airplane mode) in order for the GPS to lock. You can also, In settings, enable network location in the location section. To get rid of the activation nag, note the icon in the notifications bar. See what it looks like? I used root explorer, rooted of course, to navigate to /system/app. Scroll down slowly until you see an apk that has the same green circle with a check mark inside it. Enter rw mode with root explorer. Add .old to the end of the filename. Reboot. No more nag. If you delete it, you cannot update to gingerbread. It needs to be running to get the update. You can disable it later. You also lose all update functions in the about my galaxy tab section.
I use Widgetsoid2.x it allows me to go airplane, enable/disable 3G, wifi, GPS and more. Can get it in Market.
passgab said: The problem with the Airplane Mode is that it also turns off Bluetooth. For some reason, unlike wifi Bluetooth can not be turned back on individually while airplane mode is selected. Any ideas anyone??? Click to expand... Click to collapse Sigh, you have it wrong. Turn on Airplane mode, go back into Settings and turn on WiFi and Bluetooth. Simple as that. The ONLY way you can't turn on Bluetooth in Airplane mode is from the drop down slider thingy in Android. If you go into Settings, you can turn on Bluetooth in Airplane mode.
whats up? Still wishin to kill cell-radio-app =) Any new ideas except the airplane mode? ps:GPS and Bluetooth don't work in this mode..
I tried selecting airplane mode and then turning back on WiFi. However, Galaxy Tab is still trying to activate the Sprint account I do not have or want to get.
use titanium. rwoolf said: I tried selecting airplane mode and then turning back on WiFi. However, Galaxy Tab is still trying to activate the Sprint account I do not have or want to get. Click to expand... Click to collapse i use titanium backup pro... open titanium press "backup/restore" tab and look for the icon as appear on status bar, the app name is "System Updates 1.0.0" press and hit "Freeze !" this gonna stop the app to work is better than deleted dont delete it, you may need it later, then reboot. Sprint Activate message disappear on my tab. You must be rooted to use titanium app.
[/COLOR] nobz said: Still wishin to kill cell-radio-app =) Any new ideas except the airplane mode? ps:GPS and Bluetooth don't work in this mode.. Click to expand... Click to collapse i have the same issue, cant find a solution. trying apps just turn on airplane mode.
[Q] lost network connection
my note worked fine yesterday morning. i turned it off and restarted it to update my email box. it then would not register on the network - for calls or sms as well as 3G. normally the phone prompts for the pin code upon restart but now asks for nothing just restarts without any network connection. when i go to the network connection settings it finds the networks that i should be able to connect to but when i request connection it says unable to connect, please try again later. the sim card works fine in other phones so it's not the sim card and other sim cards have the same problem in this phone. help!
did you flashed a custom rom? try to flash another modem, check my signature! if this post helped you hit thanks button
Try enabling airplane mode for 5 minutes after you turn the phone on... When you disable it your signal could be ok.. Or try enabling airplane mode, and then reboot the phone... After the reboot disable the airplane mode... Sent from my GT-N7000 using xda app-developers app
Why is Airplane Mode off on settings but on on Service Mode? [solved]
I've been having trouble connecting to the tmobile network. I can do it through wifi and make call through wifi-calling. But when I'm out it says network not available. When I reboot the phone I manage to connect for a few seconds and then I lose it. Tried the Airplane Mode on and off thing but it didn't help. When I go to *#0011# I get <No SVC> but when I went go to *#2263# it says that Airplane Mode is ON and that I need to turn it off to access that menu. Since Airplane mode is already off under settings then that's as far as i can go. With my quick wit I thought, hey that's probably why I don't have any network connection, because the Stealth Airplane Mode is ON So, what could be causing this dichotomy in between the service mode and the settings? Could it be that the ServiceMode is "concluding" that Airplane Mode is ON, but the problem is actually somewhere else? Like when Windows "help" tries to guess your problem but strikes out badly. Is there another place that I can turn the Airplane Mode off, a different service code or some misbehaving google app? On top of that, I got two s6 with problems. Most of the wifey's sensors are shot. But she can make phone calls so her problems will be dealt after mine. The funny stuff is that both started cranking out at about the same time, so unless this was a warranty time bomb, maybe our wireless chargers have something to do with it. Or not and I'm just being horribly unlucky right now, which is always a safe statement to make. Anyone know how to turn Airplane Mode off besides Settings/AirplaneMode or the slide down thingy? No Power Saving mode is enabled (but that doesn't mean nothing at this point). Thanks
Sunofa whore... I been dealing with this **** all day. Then right after I posted here I decided to go look at all the menus in the Network area. And sure enough, under wifi-calling it was marked to "never use cellular network". This self changing selections on Android drives crazy. Thanks for thinking about helping me. Maybe I can find a setting on my wife's phone saying to disable all sensors....
No radio signal/no reception (stuck in airplane mode)
Hi! I'm trying to fix my phone that's been stuck in airplane mode since i can't remember. I got another one, but wanna make this one work. I've tried some stuff i've read but nothing... i've recently installed CM13 and no change. I can swap out of airplane mode, but i never get a signal. If i try to choose a network on my own it just says that something went wrong. People have had the same problem with the HTC One X, but i haven't seen much from Mini 2 users. Those guys tried different kernels and roms, but i don't know what to try.... any thoughts? Uploading a picture of my radio status. Thanks in advance! (edit: added two more pictures. When i hold down the power button it says that airplane mode is on, but in my notification bar and settings the airplane mode is off...)
Taynor said: Hi! I'm trying to fix my phone that's been stuck in airplane mode since i can't remember. I got another one, but wanna make this one work. I've tried some stuff i've read but nothing... i've recently installed CM13 and no change. I can swap out of airplane mode, but i never get a signal. If i try to choose a network on my own it just says that something went wrong. People have had the same problem with the HTC One X, but i haven't seen much from Mini 2 users. Those guys tried different kernels and roms, but i don't know what to try.... any thoughts? Uploading a picture of my radio status. Thanks in advance! (edit: added two more pictures. When i hold down the power button it says that airplane mode is on, but in my notification bar and settings the airplane mode is off...) Click to expand... Click to collapse Have you tried??? Bug occurs if you have WiFi Calling on when you turn off WiFi. To fix : 1) Enable WiFi 2) Enable WiFi Calling 3) Let WiFi Calling re-establish itself. 4) Turn WiFi Calling off 5) Wait 10 seconds 6) Turn WiFi off. Your 4g should be back.
kativiti said: Have you tried??? Bug occurs if you have WiFi Calling on when you turn off WiFi. To fix : 1) Enable WiFi 2) Enable WiFi Calling 3) Let WiFi Calling re-establish itself. 4) Turn WiFi Calling off 5) Wait 10 seconds 6) Turn WiFi off. Your 4g should be back. Click to expand... Click to collapse i'm sorry, i've been googling a bit but i can't find the wifi calling option, i don't have that option where others have it... do you have any idea of why that could be?
https://www.youtube.com/watch?v=uaBF59LemWE This is exactly how it is for me, but with the HTC one Mini 2
Question Airplane mode turn off
Hi when I set device to airplane mode, after turning off my mobile radio stays off. it is not searching for network. i have to go to phone app and call for *#*#4636#*#* and there is setting for phone 1 and there I have to turn on GSM is it only me? im rooted, global 12.5.16
I have a similar issue, if I put the phone in airplane mode, when I try get out of it, thr quick tile does not work, I need to go to settings to do it
my second problem is, that if I have data connection on, an put phone in airplaine, my internet is working :O