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[Q] How many people are having cracked screens?

Okay here is my problem, the screen on my nexus one cracked (on the inside under the glass) twice in a span of 6 months and HTC is trying to make me pay to fix it. There is *absolutely nothing* that I can think of that can even possibly cause the screen to break. It cracked twice at approx. the same place near the TOP of the screen. I've been using cellphones for the past 13yrs, had 2 iPhones and none of them broke like this. Very bitter taste in my mouth after using the Android and HTC platform for the first time. As it stands right now, I would rather have an iPhone4 with a defective antenna than to have choosen Google and HTC.
So here is my question: How many people are having the same problem? If you see my same question in other forums, please don't answer twice. I am a real user, a real person. After people start responding, I'm going to forward my threads to the reporter at cnet that had the same problem to hopefully have Google recognize this issue.
*If you DO NOT have this problem, but have an opinion to post, I deeply appreciate your opinion, but please don't do it here. This is strictly to see how often this is happening to N1 users.*

i cracked my screen but i dropped it on concrete a couple times so i can not blame google/htc for that.
however since I am rooted and my warranty is already void I plan to change the screen out myself when the new digitizer comes in.
Here is a link to buy the digitizer:
http://www.repairsuniverse.com/google-nexus-one-touch-screen-digitizer-replacement.html
And here is a link of a tutorial on how to fix it.
http://www.youtube.com/watch?v=hTRXSMQ-GJY
Dont be scared that its 45 parts, they are very short each.
BTW if you know your thread is a question and even label it as such, dont you think this belongs in the Q&A thread?

rayrayw said:
So here is my question: How many people are having the same problem?
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Is the answer 1 in 1000?
Im not having a problem. Maybe its cos im not so heavy handed with my belongings?

Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App

ChronoReverse said:
Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App
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No, it's a polycarb, but not Gorilla. Also the OP described the display cracking, not the digitizer (glass on the outside).

I have owned my N1 for 6 months now. My screen has never cracked and it remains in my pocket most of the day. Including at work where I go back and forth from coolers to hot grills constantly.
I understand you don't want people to reply if their screen didn't crack, but you can't get a fair judgement of how often this happens if only people with cracked screens can reply.

Heres my update: After numerous emails and phones calls back and forth, HTC finally agreed to fix my phone free of charge.
My advice for ppl having the same problem: Be honest, tell them what happened. Stay firm but respectful. Make sure they understand your dismay, but do not make it personal - the person on the other line is just following company guidelines and doing their jobs.
I dont know what did it, cause first I was offered 20% off then 50% off the repair costs (which I still think is bullsh!t, if the customer is at fault, then he/she should pay full to get repairs, if the device is bad, then HTC should fix it for free to boot, not offering "discounts"). But the last message I sent to HTC before getting the free repair offer was I quoted the CNET reporter that had hers replaced for free as well.
My experience with their customer service? Seeing as how I finally got justice in the end, I'm a lot happier than I could be. But the process is far, farrr from easy and what it should be.
And if anyone is wondering, I'm selling my N1 as soon as I get it back. Cause from my experience, the hardware design is clearly faulty. If it can break once and twice, there is no doubt in my mind that it will break a third time.

Weird that the OP is the only one reporting a cracked screen twice, when it's even rare to hear a screen cracked once. Unless you drop the N1 numerous times that is. Now i'm curious how the OP handles his N1.

Oh you know he keeps it in his skin tight pants pocket with his keys.
Just joking, I honestly don't know. I've scratched my screen (small scratches only noticeable when screen is black) but I've drooped it a few times and keep it my NWU (think cammo) pants pocket and no breakage yet.

I don't think the AMOLED will just crack from usage...
I cracked mine, but I dropped it on concrete face down. It was a sad day.

I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.

First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.

People, there is a piece of outer glass, called the digitizer. It's what you touch, it's the outermost later. It is both protection for the actual screen and the digitizer.
There is an inner layer which is the actual AMOLED screen.
Be clear what what's breaking. Is it broken on the OUTSIDE? Digitizer. Is it NOT broken on the outside but the screen "looks broken", is "bleeding" etc? Screen.
Too much nonsense going back and forth.. Particularly "I dropped it, glass broke, HTC sux" stuff.

rayrayw said:
I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.
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It was a joke. I know it sucks for you but a vast majority of N1 owners don't have cracked screen which leads a reasonable person to ask first what the few with broken screens are doing different, if there is an environmental factor (heat change, humidity, etc.) Or in other words what is the common factor.

LoL! Maybe you're butt-uuuggggllllyyyy! LoL! J/K Glad you got a free replacement!

Oilersfan said:
First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.
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1. You're an idiot.
2. I dropped mine from chest height onto tarmac in a carpark, the top left corner took the brunt of it (was in the sleeve at the time, so bad luck) and it came away with a pretty small nick in the metal housing.
It now lives in a Tough Case.

Nexus 5 Drop test

http://www.youtube.com/watch?v=Wkb5Qe_-0k0
Thought I'd share this video with you guys, this is mostly for those who want to keep their phones without any case so they may be able to take the proper precautions.
And for those who don't want to watch the whole video, skip towards 3/4 of the video and you will see the Nexus 5 screen break down after just one drop on it's screen, it was still functional but it was badly damage so this is more so you all may be careful and see what could happen if you phone falls just once on its screen at chest level.

hate too see this kind of test, obviusly if I drop the phone it will be somehow damaged, even if I drop my worst enemy head will be damaged.. just wasting of time and money

That was PAINFUL to watch, i cringed :crying: , wow i was very very surprised how bad it did, whole sections of the screen dettached themselves from the phone, I seriously thought gorilla glass was stronger

pretty brutal
prob grabbing a case just because of the camera protrusion however this helps reinforce that decision

stremax said:
hate too see this kind of test, obviusly if I drop the phone it will be somehow damaged, even if I drop my worst enemy head will be damaged.. just wasting of time and money
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this guy gets sent free phones to do these tests

Good video, but I can't stand cases.
Takes a cool looking phone and makes them look like bricks out of the 1980s.
No thanks. Keep your phones cool, don't be scared.

Chad_Petree said:
That was PAINFUL to watch, i cringed :crying: , wow i was very very surprised how bad it did, pieces from the screen went even missing , i seriously thought gorilla glass was stronger
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Gorilla Glass is just that - glass. It doesn't take side damage or flat landing good at all. The way Apple, Samsung & co are trying to protect the glass from drop damage is using an extra rim around the front panel, something that is missing from the Nexus 5, so no surprises that the screen cracked. What surprised me is the rigid plastic that shattered way too easy, it's something really cheap sorry to say.

The N5 is a lot more fragile than the N4. The phone isn't as rugged, though.
The N5 has no aluminum rim bezel as the N4. My N4 has fell from about the same height and only the bezel got dented. It is that rugged.

BoneXDA said:
Gorilla Glass is just that - glass. It doesn't take side damage or flat landing good at all. The way Apple, Samsung & co are trying to protect the glass from drop damage is using an extra rim around the front panel, something that is missing from the Nexus 5, so no surprises that the screen cracked. What surprised me is the rigid plastic that shattered way too easy, it's something really cheap sorry to say.
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One of the advertising points for the N5, Moto X, and I believe G2 is the side-to-side glass. The extra rim isn't missing; it is intentionally left off. I love that combined with Pie controls.
But yes, the Gorilla Glass is just glass. I agree with your point here. It is supposed to be scratch resistant, not drop-proof diamond material. People always seem amazed by these videos when the glass breaks. Guys, it is glass, it breaks when you drop it. It doesn't matter if it's a phone, a computer, a TV, or even a watch. Glass breaks when it hits something hard at a decent speed. Nothing surprising there.

I never understood the purpose of these drops tests. Wouldn't you have to drop hundreds if not thousands to arrive at a conclusion? There are tons of people who post that their screen broke on a drop but someone would come on and say they dropped there's and only got a dent.
When they do crash ratings on cars, they do very specific tests at pre-determined angles of impact, etc...
These drop videos are some random dude that drops it and the phone lands at some random angle.

Remind me not to drop this thing! I miss the days when you could drop a phone and the worst thing that happened was the battery cover popping off...

Mr. Sprinkles said:
Remind me not to drop this thing! I miss the days when you could drop a phone and the worst thing that happened was the battery cover popping off...
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Yeah, they were like Legos. You drop the phone, it shoots one way, the battery case shoots another way, the battery itself shoots a third way. Although that was unintentional, it is interesting that they make phone cases like that now. I can't recall off the top of my head, but I remember one that was designed to break into multiple parts when it was dropped in order to minimize the impact on the phone itself. Interesting idea. Never owned one, though.

Ordering case now
Sent from my Nexus 4 using Tapatalk

I'm usually very anti case, but the red one in the Play Store looks rad so I'll probably swoop on one of those

This post has been edited.

I can't wait til sapphire is the standard on phone screens. I would easily pay extra for a screen made with it.

I agree with you are all saying, sure is just glass and it is likely to break when dropped I mean we all know that is obvious but I decided to post this as a fair warning to every owner cause I have a Samsung S1 aka Captivate and have accidentally dropped it on the screen and not even a scratch, so yeah I know it depends on the build and materials so figured people should be more careful with their N5s.

Is the back cover removable? On the drop test it seems like it is.
I'm asking because I've to choose from a real bumper and a bumper with a protection on the back.

domenicop said:
Is the back cover removable? On the drop test it seems like it is.
I'm asking because I've to choose from a real bumper and a bumper with a protection on the back.
Click to expand...
Click to collapse
Easy to remove. Just drop your phone! But it probably could be removed, if you were so inclined. I can't imagine why you'd ever want to though. Because your warranty is likely toast if you do. And it may never go on correctly again. Just keep checking Youtube, a teardown video will be up soon enough they will see how hard it is to get off.
EDIT: Nevermind here is the video. Fairly easy to get off. But it is glued at the bottom so your results may vary.
http://www.youtube.com/watch?v=m-jDvZtpEJ8

I guess it's a good thing I don't drop my phones. :good:

Found a first case of a cracked back side

https://translate.google.com/transl...ny-xperia-z3-ja-z3-compact&edit-text=&act=url (original: http://kiip.ee/arvustus-sony-xperia-z3-ja-z3-compact/ )
One long and "clean" crack. According to the review(er), the crack happened inexplicably; they did some tests with water and dust/sand, but no drop tests.
It makes me wonder if the Z3C has significant overheating issues. It could be that the excessive heat from 4k recording induces a temperature shock to the glass if it is exposed to cold water shortly after.
Looking at the direction of the crack, it's unlikely that it's the result of "pocket flex"

No don't tell me that! Now I feel like I certainly need a case.

wikitiki said:
No don't tell me that! Now I feel like I certainly need a case.
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Since the review doesn't mention anything about an impact to the glass, if it is indeed due to overheating, then a case would likely only increase the risk of cracking.
One possibility is that it happened during 4k video recording, since that's the one activity that makes the phone heat up the most.

But of course, there is also still the possibility that something went wrong during the tempering procedure of the glass back panel of this particular unit. Or maybe the sand test made some micro scratches and caused a weakness? We just can't know for sure.

wikitiki said:
No don't tell me that! Now I feel like I certainly need a case.
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That's what I don't understand about 'you people'. Why would you use it without any case or so? It should be more then normal to protect such an expensive device somehow.
An accident is so easily made even if it's not your fault, but why take the risk?
Sent from my C6603

Yeah so avoid 4k unless you really need to record it. It seems like several Z2 owners have been experiencing cracked screens. Some were lucky and able to get theirs replaced under Sony warranty but some others aren't. Found that the warranty reviewers would often blame it on the owner for damaging it. I'm just worried that if this is a common issue, we would have to pay for repairs.

Dsteppa said:
That's what I don't understand about 'you people'. Why would you use it without any case or so? It should be more then normal to protect such an expensive device somehow.
An accident is so easily made even if it's not your fault, but why take the risk?
Sent from my C6603
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While using a case is generally a good idea, it would actually - as I said earlier - increase the risk of cracking if it did indeed happen due to overheating, because a case will make it harder for the heat to dissipate.
And for a phone of which one of its main features is its beautiful design, it's kind of a shame if you must hide that design 24/7 in a case.

degraaff said:
While using a case is generally a good idea, it would - as mentioned in above - only increase the risk of cracking if it did indeed happen due to overheating, because a case will make it harder for the heat to dissipate.
Also, for a phone of which one of its main features is its beautiful design, it is kind of a shame if you have to hide that design 24/7 with a case.
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Yeah, but in a perfect world you never drop your phone and does the screen never crack without a reason.
Of course the feature of a phone is to look nice, but drop it once or twice and you might have a whole lot of headache, just because you refused to use a case.
Sent from my C6603

Dsteppa said:
Yeah, but in a perfect world you never drop your phone and does the screen never crack without a reason.
Of course the feature of a phone is to look nice, but drop it once or twice and you might have a whole lot of headache, just because you refused to use a case.
Sent from my C6603
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Again, there's no mention of a drop in the review; it cracked inexplicable as the review states. Cracks from drops or impacts also usually look a lot messier.

degraaff said:
Again, there's no mention of a drop in the review; it cracked inexplicable as the review states. Cracks from drops or impacts also usually look a lot messier.
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Yeah I know there isn't I read it, but it's not only about the review. There is a saying that goes: Better safe then sorry.
Nowadays people use their phone for a lot more things then just calling/texting people, you can lose so many valuable files when your phone breaks, so why take that risk?

Dsteppa said:
Yeah I know there isn't I read it, but it's not only about the review. There is a saying that goes: Better safe then sorry.
Nowadays people use their phone for a lot more things then just calling/texting people, you can lose so many valuable files when your phone breaks, so why take that risk?
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Right. Well then it would be best to use one of these cases with holes in them, for not increasing the risk of cracking from heat.
I suppose that the good thing about a glass back is that, unless it is very wet, it actually "sticks" to your skin much more than any matte plastic back, so the risk of dropping is lower which compensates for its fragility. I tested this by holding my phone (xperia acro s with a soft-touch plastic back) backwards. When I put the phone on my hand with the display facing down, I can hold my hand in a much steeper angle and the phone will only start to slide off very slowly. But if I put the phone on my hand with the plastic back facing down, it will very quickly slide off at a 45 degree angle.

What is the Z3C back made from?

SenK9 said:
What is the Z3C back made from?
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Glass, I think this crack confirms that. There's no certainty about which brand the glass is from though. Some say Dragontrail, others say Gorilla Glass 3. The official product page just mentions "tempered glass"

degraaff said:
Glass, I think this crack confirms that. There's no certainty about which brand the glass is from though. Some say Dragontrail, others say Gorilla Glass 3. The official product page just mentions "tempered glass"
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Click to collapse
Since the Xperia Z, people are wondering what kind of glass it is, Sony never said what it is and just referred to it as tempered glass.

Its probably just regular ass glass haha

maybe put THIS on and the risk would be greatly reduced?

ah_hin said:
maybe put THIS on and the risk would be greatly reduced?
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The rhino shield is a perfect impact protection but I doubt it will protect the glass when the temperature chances too quickly.
Sent with my Xiaomi MI2 with Tapatalk Pro

ah_hin said:
maybe put THIS on and the risk would be greatly reduced?
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Click to collapse
Well, went through the reviews on Amazon and found -though generally good- somewhat mixed feedback, especially when it comes down to durability. My current Xperia M is equipped with a regular screen protector foil and it did not need any replacement since about a year. But what really keeps me off is the price of some 25$ (front) or 29$ (front and back) Rhino is calling, so one can get 10+ regular foils for that.
Anyhow, my new Z3C (hope it'll be shipped sooner ) will immediatly be foiled and secured by a case.

I hate cases, I have never had one I liked, so I end up using my phones without a case. I'll do the same with the Z1C.

There is now also a first case of screen shatter by accidental drop: https://www.youtube.com/watch?v=TIFgcCoWEZs
Supposedly it fell into concrete from around pocket height.
It's also notable how there are actually chunks out of the plastic frame, rather than just scuffs.
Update: the surface texture of the concrete was "a little rough" according to the person who dropped it.

[Q] The Vulnerability of Z3c is really worrying

I don't own one yet, but I have had an eye on it waiting for it to drop some price, but just as I was about to buy one, I suddenly check the comments on gsmarena, and bang, Z3c cracking all over the net! I have saved money for a long time to buy a phone that will satisfy me for years, but if I have to treat it like a thin glass which may suddenly break without any known reason, it will be years of frustration and stress, not satisfaction.
I have a Galaxy Wonder which I totally HATE, terrible performance, literally driving me crazy, but at least i don't have to worry about it suddenly breaking. I mean I understand mobiles should be treated with care, but at the same time manufacturers tend to build their phone in a way that makes it hard to accidentally break.
I am not sure I am going to buy this, but I thought I post here hoping for smth to change my mind because I totally love this phone and want it so bad!

goldendye said:
I don't own one yet, but I have had an eye on it waiting for it to drop some price, but just as I was about to buy one, I suddenly check the comments on gsmarena, and bang, Z3c cracking all over the net! I have saved money for a long time to buy a phone that will satisfy me for years, but if I have to treat it like a thin glass which may suddenly break without any known reason, it will be years of frustration and stress, not satisfaction.
I have a Galaxy Wonder which I totally HATE, terrible performance, literally driving me crazy, but at least i don't have to worry about it suddenly breaking. I mean I understand mobiles should be treated with care, but at the same time manufacturers tend to build their phone in a way that makes it hard to accidentally break.
I am not sure I am going to buy this, but I thought I post here hoping for smth to change my mind because I totally love this phone and want it so bad!
Click to expand...
Click to collapse
I think you have to keep in mind here that those peoples devices that do crack will most likely post about it. Those whose screens have not cracked are not going to be posting, "yup, my screen hasn't cracked yet". In this sense there will be lots of negative comments about the screen because those that have experienced it will post about it.
Personally, I have dropped my phone naked on my marble floor and the most that has happened is the paint on the rounding has chipped a tiny bit. My glass is perfectly fine at the moment, I have no complaints.
I do now keep a case on it, but I am very tempted to make my own case (there isnt one out there that I like) that just covers the corners and has a skin on the back.
The phone is excellent! My only gripe is lack of root, but that will lessen when Android 5.0 (lollipop) comes out because it will sort out the ext-sd card limitations I am currently facing.

Yup, my screen hasn't cracked yet.
Lol
Sent from my D5803 using XDA Free mobile app

Dropped twice. It fell straight on its back once. My screen hasn't cracked yet :'D and no scratches even
Sent from my Compact Beast The Third.

I've dropped mine at least a half dozen times; it's in an inexpensive CruzerLite case. As near as I can tell, the phone seems indestructible. No cracks, no scratches.

Mine hasn't craked... sorry!!!

sorry to disappoint but, what cracks? still pretty solid on me

*knock on wood*
- dropped mine three times --> not a single scratch
- waterproof --> yes, I've tried it several times
- flaps open randomly --> nope, they are super solid and sealed
- screen cracks --> nope, and I carry it always in my pockets, sometimes I've even sat on it (silly me)
Only vulnerability that I see is that the back is quite slippery, but you can always get a cover for that.

Haha laughed a lot reading these comments, specially those who apologized for disappointing me by not cracking their phone . Apart from user feedback, there isn't much from official websites like gsmarena or Sony itself on this.

Well, I would not advise you to let it fall to try ^^ and I don't believe in self cracking phones, I'll believe it if it happens with my own one, which I'm am super careful with
But the phone is absolutely amazing !! I knew the "risk" and still bought it, I advise you to do the same
I had once a similar affair with a computer which had a design failure with the hinges, the screw threads were molded in the screen cover, with the torque required to open the lid, it was a sure recipe for a disaster, but at least it was something easy to repair yourself, compared to this phone. Yeah, I have no idea what could cause this phone to break, it doesn't get hot, it has top notch glass and the screen isn't a mechanical piece under heavy load ... Could something be reactive and releasing gases in the IP68 sealed phone ? No idea

Girlfriend and I both own this phone, and have dropped it many many times. Both still in perfect condition.

No problems here, love this phone.

I'll pick option 3, do a search and you'll see this is not a real problem.

I dropped mine once onto Spanish tile and it didn't break. Second time I wasn't so lucky. But it was also my fault - it fell onto a rock with a jagged point. I would have been blown away if it survived it. Even with my experience, I'd vouch for the phone's durability - so much so that I bought ANOTHER one happily

I've had mine for a couple of months now. I put a skinomi skin on the back soon after I got it, so I can't be positive that it hasn't cracked. However, I don't think it has. A couple of not-to-bad falls, and the front screen is still intact. The pressure test is also still good, so I don't think the back is compromised.

No cracks here. And the phone is a beauty and the beast in one package

Same here, dropped it many times, solid device.

One week and counting. Sat on it a couple of times. Nothing is cracked yet.

Every glass-backed phone has always been accompanied by reports of spontaneous cracking. Nothing new there. I've dropped my phone a few times (albeit with a case on) and it's unscathed. I also dropped my Nexus 4 many, many times without breaking it, and the N4 was also plagued with screen cracking complaints when it was released.
If I refused to buy something because of negative comments on forums then my life would be devoid of any gadgets (and I'd be much richer!)

Add a third option to the poll:
"I wear a case and i don't worry about it."
That's what the most owners should vote!

P4 screen separation

So, I bought my Pixel brand new in the beginning of December. About a week ago while installing my new Speck Presidio Grip case (phenomenal case btw) I noticed the top & bottom seams of the screen are starting to show a little bit of a gap. More so the bottom edge, it's not like fully separated but it's definitely noticable. I can run my fingernail along the bottom seam and pull up on the screen to give you an idea of what kind of gap I'm talking about. It definitely was not like this when I took it out of the box 2 months ago and this is a bit worrisome as I'm almost positive I no longer have water resistance. I can't even begin to understand how this is happening, the phone has been in a case since the second I unboxed it along with a glass screen protector. Never been dropped, never been in water and has never had any sort of chemicals spilled on it that would eat the screen adhesive. This has to be a defect to some degree. Anyone else out there experiencing this? And more importantly, do you guys think I can RMA my phone die to this? Even though I don't ever purposely get my phone wet, losing my water resistance is really bothering me along with my OCD seeing that separation. Also dust and dirt is going to keep accumulating in the gap further expanding it as time goes on. I love this phone but I can't force myself to accept that my two month old thousand dollar phone's screen is ejecting itself off the frame.

1dopewrx05 said:
.....I love this phone but I can't force myself to accept that my two month old thousand dollar phone's screen is ejecting itself off the frame.
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If you cannot force yourself to accept this, then call Google and plead your case. You will never know until you ask. In fact, if refused you should keep calling back a few times in hopes of getting an affirmative response. Don't chat with a bot, call and talk with a real person. I use the same case and have had it off/on many times for cleaning. It is very tight but I'm not seeing any damage. Good luck.

v12xke said:
If you cannot force yourself to accept this, then call Google and plead your case. You will never know until you ask. In fact, if refused you should keep calling back a few times in hopes of getting an affirmative response. Don't chat with a bot, call and talk with a real person. I use the same case and have had it off/on many times for cleaning. It is very tight but I'm not seeing any damage. Good luck.
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Thanks for the advice. I think I'm gonna give it a shot, like you said I have nothing to lose. I have the Google One storage service that gives me 100GB of cloud storage and it comes with a few other perks like what's supposed to be an elevated, better product support experience so I think I will try with that first and see what kind of response they give.