Hangouts force closing - X 2014 Q&A, Help & Troubleshooting

I've had my VZW Moto X for a week now and I'm having trouble with the Hangouts app. Every so often when I bring up Hangouts to read a new message, it'll pop up for a brief moment then kick me back out to my homescreen. Then will continue to do so every time I try to open the app back up until I restart my phone. I've tried clearing cache, app data, uninstalling updates, but nothing fixes it without a reboot... at least not consistently. And to top it all off... because Hangouts came preinstalled, I can't completely uninstall it to try a fresh install. This has happened at least once every other day since I've gotten this phone. I was running Dalvik until yesterday when i switched to ART. Happens using both. I used Hangouts on my 2013 Moto X without ever an issue. Any suggestions?

Strange. I had hangouts fc on me once. Today actually. But it was only once and worked fine afterwards. I refuse to update to the new hangouts. They ruined it

I had the same issue for the first day or two, then the force closing stopped.

Same here but rebooting clears it up
Sent from my XT1096 using XDA Free mobile app

reboot
Had this issue like 3 or 4 times on VZW as well. Only way to open the app to send a text was to reboot, very annoying...latest verzion of hangouts.

Still having this issue. Really annoying.
Sent from my XT1096 using XDA Free mobile app

So I found a quicker fix than restarting the phone. If Hangouts force closes, I open the stock android messaging app for just a moment. Then, once I've backed out of it, Hangouts magically works again without a reboot. Don't know why it works... but it does... at least on my device.

I really wish I could figure out what is causing this issue... It happens at least once a day and nothing seems to be a fix that works every time.
It seems to me that every time Hangouts force closes initially, I get a notification from the Play Store for an app update. Also, when it force closes, usually Messaging will start force closing as well if I try to open it. So incredibly frustrating...

GreenMunky said:
I really wish I could figure out what is causing this issue... It happens at least once a day and nothing seems to be a fix that works every time.
It seems to me that every time Hangouts force closes initially, I get a notification from the Play Store for an app update. Also, when it force closes, usually Messaging will start force closing as well if I try to open it. So incredibly frustrating...
Click to expand...
Click to collapse
Agree fully. I have not been able to associate it with anything but it happens daily. Drives me insane.

I'm tempted to do a factory reset, but I'm afraid I'll go through all the trouble to reset everything and it'll continue to happen. Are you using the stock launcher or something else?

GreenMunky said:
I'm tempted to do a factory reset, but I'm afraid I'll go through all the trouble to reset everything and it'll continue to happen. Are you using the stock launcher or something else?
Click to expand...
Click to collapse
Nova

akellar said:
Nova
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Click to collapse
I'm using the Google Experience Launcher. The fact that more people aren't complaining about it leads me to believe it must be some weird conflict between a couple apps/Google services.

GreenMunky said:
I'm using the Google Experience Launcher. The fact that more people aren't complaining about it leads me to believe it must be some weird conflict between a couple apps/Google services.
Click to expand...
Click to collapse
Yeah I need to try and remember to get a log next time I see it.

It just happened again! I really think it's somehow tied to Play Store Update notifications. Any time I'm actively using Hangouts and it crashes, I will then immediately get a notification that I have one or more updates available in the Play Store. How could these two be connected and what can I do to sever this connection? I sideloaded the updated version of the Play Store... maybe uninstall updates?

GreenMunky said:
It just happened again! I really think it's somehow tied to Play Store Update notifications. Any time I'm actively using Hangouts and it crashes, I will then immediately get a notification that I have one or more updates available in the Play Store. How could these two be connected and what can I do to sever this connection? I sideloaded the updated version of the Play Store... maybe uninstall updates?
Click to expand...
Click to collapse
Get a logcat when it happens. Really only way to be sure
Sent from my XT1096 using XDA Free mobile app

Can you get a log cat if you're not rooted?

GreenMunky said:
Can you get a log cat if you're not rooted?
Click to expand...
Click to collapse
Yeah and I was finally able to do some digging. It's actually tied into contacts somehow, which I never had noticed before. When hangouts is auto-closing so will people, phone, and generating a new text message. Basically anything looking for contacts. Still not sure why though.

I think that for some reason it's tied to Play Store notifications. I've also had Hangouts crash while sending a MMS picture message. Don't know if these crash instances are related.

GreenMunky said:
I think that for some reason it's tied to Play Store notifications. I've also had Hangouts crash while sending a MMS picture message. Don't know if these crash instances are related.
Click to expand...
Click to collapse
It's not tied to Play Store. I have no updates pending and I'm looking at the logcat.

Just go to app info and clear the data
It should work on most cases

Related

[Q] Phone thinks I have an app update, but nothing on Market page?

Every now and then I'll get a notification that I have an update ready. I click the notification to open My Apps and...nothing needs an update.
I have noticed that my phone will randomly delete a paid game of mine, Totemo Full, and I've given up on reinstalling that. Would that be causing the issue? Did Totemo get a recent (like < 1 week ago) update?
What exactly, quoted, does the notification say? A lot of apps are set to update automatically, these apps might be telling you they were updated, not that an update was just available.
Quick tip: you can always go the market page for each app to see when it was last updated. Totemo is here, and it appears it hasn't updated since July 29.
Mine will sometimes say that there are more updates than there really are, but I've never had it tell me there's an update when there isn't yet. Have you used Titanium to freeze any apps, by chance?
minmongoblin said:
Every now and then I'll get a notification that I have an update ready. I click the notification to open My Apps and...nothing needs an update.
I have noticed that my phone will randomly delete a paid game of mine, Totemo Full, and I've given up on reinstalling that. Would that be causing the issue? Did Totemo get a recent (like < 1 week ago) update?
Click to expand...
Click to collapse
Your apps disappear cause some of the by default get installed to your media. You can fix this by going to settings /applications /manage apps/media area and the O. Es that have a check mark by them, click on it and select move to phone and they won't disappear anymore. As far as the updates go, and as the other post says apps are set to update automatically and thats why you can't see them. It's just letting you know an update has been done. Hope this helps
I had a customer with this problem yesterday. Try going to market>menu>my apps> then look at each non installed app and look for ones that say "update" (for him it was myverizon and vz tones)
Sent from my DROID BIONIC using Tapatalk
There are a few different threads on this......what is happening is your default account is switching over to a secondary account. If you go into accounts under the market menu and switch your account, you will see there is in fact an update for an app purchased on the other account. I am desperately searching for a fix to this. I now have apps split between the two accounts and if it weren't for my company using G-apps for e-mail now, I would delete second account.
aac230 said:
There are a few different threads on this......what is happening is your default account is switching over to a secondary account. If you go into accounts under the market menu and switch your account, you will see there is in fact an update for an app purchased on the other account. I am desperately searching for a fix to this. I now have apps split between the two accounts and if it weren't for my company using G-apps for e-mail now, I would delete second account.
Click to expand...
Click to collapse
This is not happening for me. I have only one google account on the phone. I have turned off automatic update for each app where it was turned on. I get a notification every day that there is an app with an update; open the notification and find that there are no apps available to update.
This version of the market has issues, for sure.
Just go to settings/apps & clear market data. You might also have to do that if you have updated an app outside the market.
pyroelite said:
Just go to settings/apps & clear market data. You might also have to do that if you have updated an app outside the market.
Click to expand...
Click to collapse
I've tried that; it doesn't fix the problem (and I have no non-market apps installed.) It's more of an annoyance than anything, but I just wanted to point out that this is not always explained by an app with automatic updates enabled (which should give a notification of their own, by the way), or having a second Google account on the phone. The market app is problematic, period.
minmongoblin said:
Every now and then I'll get a notification that I have an update ready. I click the notification to open My Apps and...nothing needs an update.
I have noticed that my phone will randomly delete a paid game of mine, Totemo Full, and I've given up on reinstalling that. Would that be causing the issue? Did Totemo get a recent (like < 1 week ago) update?
Click to expand...
Click to collapse
I get this too sometimes and find it to be Verizon apps like "Verizon Video". When you go to "My Apps" in the market scroll to the very bottom of the list and you might see it there. That's where I found my missing updates.
Yep most often Verizon apps. Annoying
Sent from my DROID BIONIC using Tapatalk

[Q] "Unfortunately, Google Play Music has stopped."

After updating to the newest stock firmware (xxx.10), and after updating to the new Google Play Music (Post-Google I/O), Google Play Music will only open for a few seconds before crashing and presenting me with the message I posted in the title. This message appears several more times after crashing.
Here's what I've done so far in an attempt to fix it (not necessarily in this order):
Delete Cache.
Delete Defaults.
Force Stop.
Uninstall and pre-installed app.
Restart (multiple times).
Power off and on (multiple times).
This phone has always been stock, and I'm not using any skins. I've downloaded very few apps, which have all been run of the mill. I did download Google Wallet, but I would hope that's not the conflict. It worked perfectly before the firmware update, and only the updated Play Music crashes.
Is anyone having a similar issue? Up til now I've only used HTC 's player, but I want to try the free month of music streaming. Any advice is appreciated, and thanks in advance!
It's working fine for me on the HTC update and google music update. I do get an occasional error you reported but it's rare. I might be completely taking a shot in the dark but try activating your trial on the web browser first. If that doesn't help, try removing and adding your Google account again to your phone. I vaguely remember having a problem activating the trial on my phone. But I didn't put much effort into it.
Sent from my HTCONE using xda app-developers app
I have this issue when I am in less than ideal network conditions.. Or when switching from 4G to 3G sometimes. At home on Wifi is flawless.
Sent from my HTCONE using xda premium
I had the issue. I didn't feel like dealing with it so I uninstalled the update. Not really wanting to pay $10 a month anyways. You can look through the reviews to, there are several people having the same issues.
I too have this issue. I thought I had it solved because I hadn't had the error for a couple of hours after resetting some things, but now it's happening again and I haven't installed or done a thing.
It's a shame. The sound quality is far superior than other streaming apps I've used.

[Q] Push Notifications not working well?

Hey guys, so I just got the S5 a couple of days ago and I love it. However, I'm having some problems with the push notifications of certain apps not coming through, yet they do easily on my Nexus 7. They weren't a problem on my Nexus 5, but I have no idea why it's not working properly on a brand new phone like the S5. Each of the apps, like Facebook, Instagram and Snapchat to name a few, are all listed to push notifications and they're set in the main Android settings, so I have no idea. Anyone else have the same kind of issues like me?
To note, I've already factory resetted my phone several times, cleaned out the data, caches, etc and still no use. I am rooted though, but I doubt that should make a huge difference, right? And right now, I'm not using Xposed framework, but before when I first noticed the issues, I was. Thanks in advance!
Taking a longshot here...but have you updated that Samsung Push Service app through the Play Store (and all other apps for that matter)?
raynan said:
Taking a longshot here...but have you updated that Samsung Push Service app through the Play Store (and all other apps for that matter)?
Click to expand...
Click to collapse
Yes, those are all updated.
shadowninja23 said:
Yes, those are all updated.
Click to expand...
Click to collapse
if you used Titatium backup to restore any apps that use push, that could be your issue. I restored facebook, instagram , snapchat etc and the push never works when i restore, you need to clear the app out, and just login new for each push app.
eatonjb said:
if you used Titatium backup to restore any apps that use push, that could be your issue. I restored facebook, instagram , snapchat etc and the push never works when i restore, you need to clear the app out, and just login new for each push app.
Click to expand...
Click to collapse
Yeah, I did that initially, but that was the first time I got the phone. Now, I've been clearing out the caches and data for each app, uninstalling it and reinstalling it from the Play Store, but still some of the apps don't have the push capability unless I was just in the app or still in it. Some of my problem apps are GroupMe, Snapchat and Instagram. When I had my Nexus 5, that wasn't the issue at all.
Is there anything else I can do to fix this issue?
Did you ever find a fix for this issue? I'm having the same problem...
shadowninja23 said:
Yeah, I did that initially, but that was the first time I got the phone. Now, I've been clearing out the caches and data for each app, uninstalling it and reinstalling it from the Play Store, but still some of the apps don't have the push capability unless I was just in the app or still in it. Some of my problem apps are GroupMe, Snapchat and Instagram. When I had my Nexus 5, that wasn't the issue at all.
Is there anything else I can do to fix this issue?
Click to expand...
Click to collapse
shadowninja23 said:
Yeah, I did that initially, but that was the first time I got the phone. Now, I've been clearing out the caches and data for each app, uninstalling it and reinstalling it from the Play Store, but still some of the apps don't have the push capability unless I was just in the app or still in it. Some of my problem apps are GroupMe, Snapchat and Instagram. When I had my Nexus 5, that wasn't the issue at all.
Is there anything else I can do to fix this issue?
Click to expand...
Click to collapse
mnewsome said:
Did you ever find a fix for this issue? I'm having the same problem...
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Click to collapse
Check out TB Restore Fixer on the app store. I noticed that when I did Titanium Backup restore, some of my apps were not working correctly and I couldn't reach certain parts of my storage, etc. After I ran it, it seemed to have straightened everything out. (Requires root, of course)
Hope this fixes your problems!
Same problem
I first started having this issue a week ago. I checked all the setting, factory reset, and I ended up switching out the Galaxy 5 through Sprint yesterday. E-mails and FB messenger app was working on data while I was driving home and I thought the problem was fixed. I reinstalled all the apps I was using and over night let the phone charge. When I woke up this morning I noticed two of the folders I made were removed and a widget for S Health replaced the folders spot. Thinking nothing of it I removed the widget and made it to work this morning to find out I had 3 e-mails waiting, a notification on facebook, and another message through FB messenger that did not come through this morning. I am receieving notifications if im on wifi but not through the data now and this is a new phone. I think this may have something to the 4.4.4 release but this is bugging me. Any new suggestions?
I have seen issues with sprint where phone calls are fine but data wont work in certain areas of the city unless you turn data roaming on it apears that the signals are ok for voice but not for data in thoes areas
Sent from my SAMSUNG-SM-G900A using Tapatalk
Data roaming is checked on, I did go in today and saw a roaming guard on data and turned it off but nothing yet. It's been two months and my push notifications are still not working. Figure I'd come here and bump again.
Im having same issue looks like no one has a solution for this... I get all my notifications while im on wifi but soon as im on data i stop getting some notifications. Very frustrating.

Google play services has stopped

I am rooted and all has been fine for a few weeks. A couple days ago I started getting "Unfortunately, Google Play Services has stopped," every few seconds. On boot-up I get "Unfortunately the process com.google.process.location has stopped."
I've uninstalled updates to the play store, hangouts, and google play services, as well as diabling them. I have also fixed permissions through TWRP reccovery, with no luck. Has this happened to anyone else on the new Moto G?
I wouldn't mind going back to stock and losing root if it will fix things, but I'd rather not do that if it won't make it any better.
just do a full reset, if u not did anything to system...
jbanti said:
just do a full reset, if u not did anything to system...
Click to expand...
Click to collapse
Thanks. That seems to have done the trick.
ctennenh said:
Thanks. That seems to have done the trick.
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Click to collapse
Ur Welcome dude
Well, now I can't seem to use any SMS app. Any time I type in a text field, no text appears and the app crashes. Hangouts works fine until I try to use the SMS feature.
It looks like u pretty Messed up with ur OS..
Restore ur phone to stock and dont forget to take #nandroid back...

getting contact force close

when ever I get a phone call I get a contact force close
Me too.
Same here!
Sent from my XT1254 using XDA Free mobile app
Same here. I even cleared the data for the contact storage and contacts thru the apps setting and it did not fix it.
Another me too. Doesn't happen every to be (I don't think...), but does happen.
Same here man! All ouuta nowhere!
I'm having the same issue. Not every time but I notice it when somebody calls me. Are any of you rooted on a debloated image? I figured that was the case for me since the one I'm using has stripped all Verizon and non essential apps out.
mustafaluigi said:
I'm having the same issue. Not every time but I notice it when somebody calls me. Are any of you rooted on a debloated image? I figured that was the case for me since the one I'm using has stripped all Verizon and non essential apps out.
Click to expand...
Click to collapse
I am using the stock software. No root.
Same problem here, non-rooted. Tried clearing Contacts and Google+ (on advice of another forum), no luck. Still crashes every time I place or receive a call.
Coronado is dead said:
Same problem here, non-rooted. Tried clearing Contacts and Google+ (on advice of another forum), no luck. Still crashes every time I place or receive a call.
Click to expand...
Click to collapse
The force close started 2 weeks ago. I have the same apps installed no new ones. I wonder if google or Motorola updated something in the background or server side. Who knows...
Three days have past and no force close. I havent uninstalled anything or cleared contact cache. Anyone still experiencing the force close or did it go away?
Same here! Incredibly annoying.
I fixed mine by disabling Google+. Ever since I uninstalled it I haven't had any more force closes of contacts.
Coronado is dead said:
I fixed mine by disabling Google+. Ever since I uninstalled it I haven't had any more force closes of contacts.
Click to expand...
Click to collapse
Thanks, that seems to have fixed it.
Aaron78 said:
Thanks, that seems to have fixed it.
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Click to collapse
Google+ update yesterday seems to have fixed it for me.
Coronado is dead said:
Google+ update yesterday seems to have fixed it for me.
Click to expand...
Click to collapse
The problem with disabling is if you use Google Photos to backup photos, your stuck with the error because disabling Google+ removes Photos.

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