I received my note 4 in the mail today via ups and I have tried almost everything to get the internet to work as fast as it should. I have called tmobile and told them the issue and 3 out of the 5 people that I talked to asked me how did I get the note 4 and it isn't supposed to be released until the 17th. I have downloaded the speedtest.net application and I got ping 26 ms download 0.74 upload 0.05. I need some help on what my next move should be. I have not rooted the device.
Got my Note 4 today as well and I'm experiencing slow download speeds also.
atlprettygirl2145 said:
I received my note 4 in the mail today via ups and I have tried almost everything to get the internet to work as fast as it should. I have called tmobile and told them the issue and 3 out of the 5 people that I talked to asked me how did I get the note 4 and it isn't supposed to be released until the 17th. I have downloaded the speedtest.net application and I got ping 26 ms download 0.74 upload 0.05. I need some help on what my next move should be. I have not rooted the device.
Click to expand...
Click to collapse
Did you try changing the server on speedtest? Does the internet work fine though? If nothing works, i'd say reset the phone.
MMakoto said:
Did you try changing the server on speedtest? Does the internet work fine though? If nothing works, i'd say reset the phone.
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Click to collapse
Yes I have changed the server and actually got lower speeds, the internet is not working properly at all. I did a reset on the phone as well.
My internet speed is better than my Note 3. I have 90% LTE connection here...ie...everything but 1 bar.
Has anyone tried WiFi. What Sim card are you guys using.
NOTE 4
have you guys/girls activated the new sim card, or are you using a used one from a previous phone?
Amd4life said:
have you guys/girls activated the new sim card, or are you using a used one from a previous phone?
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Click to collapse
I was using the same sim card from my note 3 then I got the new sim card that came with the phone activated and I am still having the same issues.
BACARDILIMON said:
Has anyone tried WiFi. What Sim card are you guys using.
NOTE 4
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Click to collapse
I have tried wifi as of right now that is the only way that I can download things, after I downloaded the speedtest.net, I turned wifi off to get the 4g lte reading and pretty much got those marks above. I was using the sim card that was in my note 3 and then was told by a tmobile rep that may be the problem after changing out the sim card basically got the same readings.
atlprettygirl2145 said:
I have tried wifi as of right now that is the only way that I can download things, after I downloaded the speedtest.net, I turned wifi off to get the 4g lte reading and pretty much got those marks above. I was using the sim card that was in my note 3 and then was told by a tmobile rep that may be the problem after changing out the sim card basically got the same readings.
Click to expand...
Click to collapse
Do you have a screen shot
NOTE 4
I'm using the Sim card I used in my Nexus 5 (previous device), I'm sitting in my bathroom and getting 15mb/s speed on 4G LTE, getting about 30-45mb/s in my living room.
It could very well be a faulty antannae in the device, especially with how the packaging was when I received the device. Nothing against T Mobile, but a packing ENVELOPE? Really? Seems kinda faulty for a $900 device.
It works on 4G but not real good and 4G lte looks like this now
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Delete
devynbf said:
I'm using the Sim card I used in my Nexus 5 (previous device), I'm sitting in my bathroom and getting 15mb/s speed on 4G LTE, getting about 30-45mb/s in my living room.
It could very well be a faulty antannae in the device, especially with how the packaging was when I received the device. Nothing against T Mobile, but a packing ENVELOPE? Really? Seems kinda faulty for a $900 device.
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Click to collapse
Yeah I thought that may be the issue and they told me that they doubt it's an antenna issue because it's a brand new phone
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Sent from my SM-N910T using XDA Free mobile app
BACARDILIMON said:
Do you have a screen shot
NOTE 4
Click to expand...
Click to collapse
It works on 4G but not real good and 4G lte looks like this now
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Sent from my SM-N910T using XDA Free mobile app
atlprettygirl2145 said:
It works on 4G but not real good and 4G lte looks like this now
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Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Change server to t mobile then try
NOTE 4
atlprettygirl2145 said:
Yeah I thought that may be the issue and they told me that they doubt it's an antenna issue because it's a brand new phone
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Sent from my SM-N910T using XDA Free mobile app
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I find it funny that they would say that, even more so being a new phone would it have a manufacturer defect.
NOTE 4
BACARDILIMON said:
Change server to t mobile then try
NOTE 4
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Click to collapse
My Internet isn't working on 4G lte that is my issue it works on regular 4G just not 4glte
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devynbf said:
I find it funny that they would say that, even more so being a new phone would it have a manufacturer defect.
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They gave me the run around basically I end up having to pay another deposit to get another phone and then return the defected 1 to get a refund
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Los Angeles area. I work in the valley paicoma, and there's good lte connection there..I had the iPhone 5 and I would get lte, then I switch to galaxy note 2 and I would also get lte, now I'm using the HTC one and I don't get lte, does anyone knows if there's a fix....thanks in advance
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Doesn't get as in you can't connect?
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I only get 3g...but I should be getting lte....does the prl has to do anything
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I am in the same boat as you. I am in the LA area, and I had good signal in my neighborhood too. However, I can't connect with LTE either, even when I stand next to the tower.
The most weird thing is: I went to the store fore return. When I hit the store, my phone works with LTE outside of the store. I have to go home. Now my phone still has no LTE connection.
It looks like that it is Sprint or HTC software issue. I had no clue what to do though.
youngster1943 said:
I only get 3g...but I should be getting lte....does the prl has to do anything
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Click to expand...
Click to collapse
I had same problem in Atlanta returned one same thing after a couple of pro updates 4g started working just give it a little time it will start to connect after a few updates
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youngster1943 said:
Los Angeles area. I work in the valley paicoma, and there's good lte connection there..I had the iPhone 5 and I would get lte, then I switch to galaxy note 2 and I would also get lte, now I'm using the HTC one and I don't get lte, does anyone knows if there's a fix....thanks in advance
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Click to expand...
Click to collapse
Call Sprint customer care and have them check your UICC ID under settings/about/phone identity. I had exchanged my phone and this number didn't update and caused me to not get 4g when others had it. Its the same number as your SIM ID and is required to match your phone. Seems to be a common issue with setting up the HTC One since is has a SIM Card. They may argue with you that its for International only....tell them I understand that but you have seen others with this problem and that their UICC ID numbers did not match on the account and that its required to make 4g work.
Ok, thanks
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questions go into the questions section
http://forum.xda-developers.com/forumdisplay.php?f=2217
Same here ..I had an exchange ..ever since then 4g hasn't switched on once ...I live in Raleigh / Durham area and while not covered there are plenty of areas with 4g and never seen it once ...I called and asked if it could have anything to do with my exchange and SIM card and they said no ..figured they might of been wrong
firmbiz94 said:
Same here ..I had an exchange ..ever since then 4g hasn't switched on once ...I live in Raleigh / Durham area and while not covered there are plenty of areas with 4g and never seen it once ...I called and asked if it could have anything to do with my exchange and SIM card and they said no ..figured they might of been wrong
Click to expand...
Click to collapse
Yea you have to call them with confidence that you know what the issues are. And in markets they have not launched yet just explain that data is very bad on this phone and you get a lot of dropped calls. Then just ask them to please verify the numbers on your account with the phone....and especially the UICC ID.
I live in LA as well, and I only get LTE in a few different specific areas. Should I call them to make sure all of my numbers are correct? Is there anything else I can do?
slayer69 said:
Yea you have to call them with confidence that you know what the issues are. And in markets they have not launched yet just explain that data is very bad on this phone and you get a lot of dropped calls. Then just ask them to please verify the numbers on your account with the phone....and especially the UICC ID.
Click to expand...
Click to collapse
Thank you sir after jumping through the typical refresh reboot bs the lady finally listened to me and compared my SIM id# and it didn't match ..presto...I now have 15mbs down. Much appreciated
nerv8765 said:
I live in LA as well, and I only get LTE in a few different specific areas. Should I call them to make sure all of my numbers are correct? Is there anything else I can do?
Click to expand...
Click to collapse
PM me your zip code(s) of where you use your phone the most. I will send you a map of those areas and the towers that are upgraded. Not everything is complete there.
firmbiz94 said:
Thank you sir after jumping through the typical refresh reboot bs the lady finally listened to me and compared my SIM id# and it didn't match ..presto...I now have 15mbs down. Much appreciated
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Click to collapse
That's awesome to hear......glad it worked for ya!
90065 zip code
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I called sprint today, and they confirmed
The uicc I'd #, and it was correct on there system. ...what they have me do was to remove the SIM card, turn off the phone, put back the SIM card in, turn on the phone, update profile & prl. After doing this after 5 mins it showed the 4g on my phone, only for about 5sec.....then it went back to 3g....this was a good sign tho* .. I'm going to try it tommarrow at work since over there there's a steady lte connection...hope it works
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youngster1943 said:
I called sprint today, and they confirmed
The uicc I'd #, and it was correct on there system. ...what they have me do was to remove the SIM card, turn off the phone, put back the SIM card in, turn on the phone, update profile & prl. After doing this after 5 mins it showed the 4g on my phone, only for about 5sec.....then it went back to 3g....this was a good sign tho* .. I'm going to try it tommarrow at work since over there there's a steady lte connection...hope it works
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Click to expand...
Click to collapse
Well if not you can always do an Insurance replacement if you have it. There is always a chance you have a bad radio.
slayer69,
Could you please send me the map a zip 90703? Thanks a lot,
slayer69 said:
Well if not you can always do an Insurance replacement if you have it. There is always a chance you have a bad radio.
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Click to collapse
Would love to see a map of 02664. Sprint coverage map says fair lte, im lucky to see any 3g.
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bondseven said:
slayer69,
Could you please send me the map a zip 90703? Thanks a lot,
Click to expand...
Click to collapse
ajd88 said:
Would love to see a map of 02664. Sprint coverage map says fair lte, im lucky to see any 3g.
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Click to expand...
Click to collapse
Sent PM to both of you. :highfive:
Thank you very much
slayer69 said:
Sent PM to both of you. :highfive:
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Click to collapse
Those who have the old unlimited smartphone plan with AT&T, do you know how to un-throttle your speeds? I'm now getting 0.50 down and 0.50 up on LTE. Changing the APN's doesn't help. And dialing *#2262 and changing it from LTE/GSM to GSM only then back to LTE/GSM doesn't work either.
Ay suggestions would be great.
Using T-Mobile branded Note 3.
This is likely to be region specific. I'm on an old unlimited and I don't have any throttling in Miami, Tampa, Orlando, Fort Myers, or Manhattan.
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It's not region specific, atts been very vocal about their 5 gb limit
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astang99 said:
It's not region specific, atts been very vocal about their 5 gb limit
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Click to expand...
Click to collapse
It use to be, however, within the last year they made it regional. Unfortunately I must be in an area with low capacity or something, because every month I get throttled at 5GB. Many people don't get throttled on LTE anymore, and use about 10GBs.
Same here I'm in austin and they don't even bother warning me, I find out when I can't use my phone anymore lol
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Think it has to do with how 'fast' use the data. Got my first warning ever (6 years unlimited) when my son ran off 3 GB in less than hour last month. I did go over 5 gb and not get throttled, but I had curtailed my mobile data use considerably after the warning. Just wondering if I am on a watch list now. Think I will run mostly LTE for this period and see what happens.
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There is a way to become I throttled. The imei trick but it involves calling
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a3plew said:
There is a way to become I throttled. The imei trick but it involves calling
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Click to expand...
Click to collapse
Yes, having AT&T change your data plan. It resets your usage and your unthrotted. I know about that.
MattMJB0188 said:
Yes, having AT&T change your data plan. It resets your usage and your unthrotted. I know about that.
Click to expand...
Click to collapse
That is the only way to do it. Give att an ime for a 3g device. then call back and give them the imei of your lte device and you will be unthrottled. also upgrading your phone will unthrottle you.
I posted in the thread about the tmobile note 4 getting bad reception, but no one has responded.
I pre ordered my note 4 and when I received it, the speeds were horrible. I took it to a corporate office and they ordered a new one to replace the old one. I have the new one, but the speeds aren't any better. What would you guys suggest doing?
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Where are you located? Apparently there is a significant network problem in some areas of Florida for most of the last week or more.
nubsgohard said:
I posted in the thread about the tmobile note 4 getting bad reception, but no one has responded.
I pre ordered my note 4 and when I received it, the speeds were horrible. I took it to a corporate office and they ordered a new one to replace the old one. I have the new one, but the speeds aren't any better. What would you guys suggest doing?
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Click to expand...
Click to collapse
This is in another thread. So urs never got spoken to cause of all the duplicate threads
BAD ASS NOTE 4
did you use the new sim card included with the phone? try a reset and see if it helps. are you by chance over your allowed data? that speed seems like a throttled limit rather than poor reception, i see that you almost have full bar of lte. ask a friend to test out their speed on t-mobile lte as well.
MMakoto said:
did you use the new sim card included with the phone? try a reset and see if it helps. are you by chance over your allowed data? that speed seems like a throttled limit rather than poor reception, i see that you almost have full bar of lte. ask a friend to test out their speed on t-mobile lte as well.
Click to expand...
Click to collapse
I used the new Sim card. And I have unlimited high speed
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nubsgohard said:
I used the new Sim card. And I have unlimited high speed
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Click to expand...
Click to collapse
Do you have another tmobile phone sitting next to note that is showing normal speeds, as people mentioned it could be network related.
All,
on my Note 3 I can talk and use data at the same time. I thought I had read somewhere that the Nexus 6 would do the same. But it seems that it will not.
I am wrong?
Thanks Dave
I am on AT&T and I have used DAT and a phone call at the same time. This has more to do with your carrier and not the actual device.
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Oems have made all phones that are sprint spark capable with only one pathway from modem. ..last phone on sprint that can do svlte is note 3 ...vzw is the same
Unfortunately it doesn't work on this phone =/
Sent from my Nexus 6 using Tapatalk
The Nexus 6 will not do simultaneous voice and data on Sprint or Verizon. (Although on Verizon it should be possible in some areas when VoLTE starts rolling out, not 100% sure with Sprint.)
Same with sprint they are rolling out volte sometime 2015+
Thanks for the response.
nexus6R3plicant said:
Same with sprint they are rolling out volte sometime 2015+
Click to expand...
Click to collapse
I hope so. Would be nice.
flashback7 said:
I hope so. Would be nice.
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Click to collapse
Seems on tmobile I can talk on the phone with my wifi tether running and do not lose connection.
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droidxxxxx said:
Seems on tmobile I can talk on the phone with my wifi tether running and do not lose connection.
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Click to expand...
Click to collapse
That's why T-Mobile is winning more customers and Sprint is sending techs to your house to help you set up your phone. Priorities. ???
For some reason my network doesn't seem as stable as my note 4 was when I reboot my phone it takes awhile to connect and someone texts fail to send and also MMS don't download unless I go to my carrier settings and update device config then MMS downloads
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thorracing1 said:
For some reason my network doesn't seem as stable as my note 4 was when I reboot my phone it takes awhile to connect and someone texts fail to send and also MMS don't download unless I go to my carrier settings and update device config then MMS downloads
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Click to collapse
Is your preferred network set to global or LTE?
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Global and also people get the same text duplicated from me
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thorracing1 said:
Global and also people get the same text duplicated from me
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Click to expand...
Click to collapse
Duplicate text's is an issue many of us have had. Please let Sprint know you're experiencing the issue here: https://community.sprint.com/baw/thread/179054
Also, try switching to LTE and see if anything changes. I've been on LTE since N5 and have never had issues. I'm also not ruling out #blameSprint as a culprit.
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I switched it to LTE rebooted and still same problem
It takes a while for my phone to connect to, by the time I enter my password and view the home screen signal is back. I have experience text message error, even when I am in an area with 4 bars LTE. I haven't had any MMS issues yet. This may be due to Sprints abysmal network.
Seemed to temp fix mine by using 3g only texts send no problem and i can actually stream pandora without it skipping every second
Can't believe internet is faster on 3g
That's a network issue on Sprints part. Buddy of mine had an S4 with no LTE but 3G worked. The sim card ID was incorrect on their end. They reset it correctly and everything works.
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Yeah my phone is working perfect with the only 3g option on hopefully they fix it soon
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Sprint said they are looking into it but who knows how long that will be
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