Call waiting on Bluetooth - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

My phone is connected to my car and whenever i get call waiting, it will switch to phone's speaker. It bugs me out so much. Any solution?
Thanks guys.

Bump
No one else has this problem?

doanthaitu said:
Bump
No one else has this problem?
Click to expand...
Click to collapse
I am also experiencing this problem. I previously had a Note 3. After a software update on the Note 3, I started experiencing the problem that you describe. When wearing my Plantronics Bluetooth earpiece I would lose connection with the phone whenever I received another call (call waiting). If I ignored the incoming call it would lose connection right after the incoming call went to voicemail. If I attempted to answer the call, the Bluetooth connection would also disconnect. After much frustration, I contacted customer support. Customer Support advised me to upgrade to the Galaxy Note 4 claiming that it would solve my problems. Unfortunately I am still having the issue. Not only do I have issues with the Plantronics earpiece but also in my car. I never had these problems until the update from 4.2. I am on the verge of returning the phone and trying my first Apple product. Frustrated!!!

All over the net I'm reading about Bluetooth issues with the Note 4 and G3. From what I've read I'm thinking there's an issue with the new Bluetooth 4.1 standard. Meta data problems with a range of vehicle head units and device discovery issues. Not isolated to any one carrier or Bluetooth device.

So I went to the T-Mobile store today with a new Bluetooth earpiece that was dropping connection when a call waiting call came in. The associate there turned off the "Voice over LTE" setting and my Bluetooth connection began working correctly on my earpiece and my car. Weird....

I think i fixed it by clearing cache and data under Bluetooth sharing app. No need to turn Volte off.

I was good for a few days after turning off the "Voice over LTE" setting but then my Bluetooth issues started occurring again. Went back to T-Mobile store and after some research by the store rep, he cleared the cache in the "Bluetooth Share" application and everything went back to normal. So yeah, clearing the "Bluetooth Share" cache will fix this issue.

Related

Tilt Goes Silent - I think bluetooth related

Hi everyone. I have had my Tilt for 4months now and it has given me a lot of joy. I have flashed and reflashed with no problems at all. I am currently using Schap's 4.31 Rom with 1.27.12.11 radio.
About a month ago i installed a new car stereo that has bluetooth connectivity with my phone - worked like a charm, paired very easily and generally appeared to be working with no probs.
Then i noticed that if i was in a bluetooth conversation and somebody else was calling (on call waiting), if i switched calls i could not hear anything, and if i ignored the second call, when the person on call waiting hang up, both conversations were terminated. I thought it was odd, but i just deactivated call waiting and thought, "let them try calling me later".
The other, a lot more serious problem, is that sometimes, randomly as far as i realised, the phone will go totally silent - incoming calls won't ring, and when i try to make a call, when i press "talk" then phone does not make that beep that it makes when an outgoing call is initiated. Should the person i call pick up i cannot hear them at all.
A soft reset takes care of this problem, but it has happened to me 3 times already, and i think it was after a bluetooth call.
Has anybody faced this problem before? I need to be available on the phone 24/7 due to my work and i really need to find a solution for this. Yesterday afternoon i took a nap for 45 minutes and had six missed calls that i never heard cause the phone never rang.
The phone is always on "ring" and at full volume.
Any ideas would be welcome.
Thanks
Alkis
Same issue
I'm assuming since I also am facing this same problem that it is not uncommon. It seems to me that it happens after a bluetooth device is turned off. Somehow it sets the volume on everything to mute. I thought only a soft reset would fix it until I discovered that it was just shutting off the volume. Still annoying, though.
Tilt problems with phone going silent
This problem has occurred with my phone every since upgrading to the WM 6.1 and it is related to a bluetooth device being hooked up. Often when someone calls the ringer will go from vibrate to on, but the volume turns all the way off. It will then cycle to off completely. The cycling occurs when a call comes in or when I hang up. I can stop this problem from happening by disconnecting the bluetooth head set. I have tried three different headsets and the problem occurs with all of them (Jawbone I, Jawbone II, and Plantronics) so I know it is not the brand of headset. HTC said to try a download of a screen dimmer problem, but have not done that yet. Anyone have any better advice?
did u guys ever find a solution to this?
its quite annoying missing calls because my phone decides to go silent for some reason
Same issue with GPS
I have the same issue, even when using software that accesses the GPS via bluetooth port. Muting is irritating, but at least voicemail catches messages. What really bothers me is that sometimes the mute is turned off and the volume up, especially when in a private meeting where we do not want interruptions
Gregg
HTC Tytn II bluetooth causes silent setting
I too have had the issue where my phone will go into total silent mode after using my bluetooth stereo hands-free feature. It doen't happen after using my bluetooth headset though.
It happens pretty regular that after using the bluetooth hands-free of my JVC car stereo that when I take the phone elsewhere it is totally silent. no ringer, no alarm (Ptravel alarm is what I use), no audio if I make a call (or receive a call).
It also will cause the phone to be silent on subsequent calls on the bluetooth stereo hands-free: ie: I take a call, hang up and another call will come in and I can answer it but have no audio.
My Tytn II is running the HTC (AT&T) WM 6.1 upgrade. The only thing I have done is use the Advanced configuration manager and the Kaiser tweak to change a few settings for performance and visual enhancements.
I see others are having the same problems.....Has anyone else used the tweaks and maybe that is root of the problem?
Has anyone discovered a fix (really important). My only options are to soft reset every time I get out of the car or not use the JVC bluetooth capability (which is why I replaced the stock radio in the first place).
Thanks
Hi rrackman,
I'd advice for you to look at the following thread:
http://forum.xda-developers.com/showthread.php?t=438457
It's quite long, so better subscribe to it and wait for responses. Several people with Tilt's have the same problem. Myself I have a JVC NX-7000 and an unbranded Kaiser (HTC TyTN II). It works fine with WM6.0, but I have the same issues you mention with WM6.1. First advice while we're searching for the solution: downgrade to WM6.0...
Regards,
Nika.
Is there a solution to this problem?
Try WM6.0 ROM - check out the thread I mention in my sig.
Regards,
Nika.
I did indeed take a look at the thread you linked earlier. Sorry for making the quick post earlier, I should have mentioned that this is regarding the "unexplained volume drop to zero" symptom, not the NSI symptom. Fortunately I don't have the NSI problem, just the drop to zero problem.
Of course downgrading to 6.0 would be the key solution, was just hoping to find a way to avoid doing just that. My phone never had the problem prior to 6.1 and was running the exact same list of applications and settings.

Major feedback on car Bluetooth connection

A bluetooth car connection feed-back problem, can anyone offer any help, please?
Bluetooth does work, in both directions, however my own voice feedbacks extremely loudly through the speakers, and the voice of the second party comes through only very quietly. This renders conversation almost impossible.
I'm connecting to a 2011 Volvo. For the past year it's been connecting flawlessly with my Dell Streak without any issues at all. But for some reason I'm having these problems now that I've moved over to the Note.
Problem solved (well, sort of!). For anyone else experiencing the same issue; it turns out that "Total Recall" call recorder was the culprit, causing the problem. With Total Recall deactivated bluetooth works fine. So ... now to find out why that should be so...

Bluetooth/Phone Call Issues, Anyone?

Has anyone else been unable to make phone calls after connecting to your vehicle's bluetooth? Most of the time, I can make phone calls without issue. Sometimes, I can't even hear the call ring when I'm connected to bluetooth. Occasionally, when I turn my vehicle off, the call goes silent instead of transferring to the earpiece on the phone. The only way I can fix the issue is rebooting the phone. This has become increasingly frustrating for me, since the issue is so inconsistent.
I'm running the stock ROM, rooted and un-encrypted.
Thanks!
Same here
I'm having the exact same problem you are having with my Ford Touch Sync, Bluetooth has work maybe once. At other times only the music over bluetooth has work. But was unable to make hands free calling! I also made my ford touch sync a trusted device, and the problem with connection still continues! Hope someone could provide some suggestions
Stock rooted- TWRP- encryption removed
I am having issues also. Just today, my phone shows I am connected to my Pioneer Navi head unit, and the Pioneer shows connected to my phone. I proceed to make a call. The audio on my radio mutes as it should, and nothing. No ringing, no busy signal nothing. so i hang up and try three more times. on that third retry, i heard the other party faintly, realizing that even though my radio muted and shows BT connected, the call went through the ear speaker on the phone. When I hung up the phone, my radio unmuted.
Last week, I was having issues where i couldnt hear any rings or busy signals. It would be silent for 20 seconds or so, then i hear the other party say "hello".
I honestly thought it was my head unit, since it is about 4 years old. But now I see others with similar issues on other brand bluetooth systems in their cars.
robbnice said:
I'm having the exact same problem you are having with my Ford Touch Sync, Bluetooth has work maybe once. At other times only the music over bluetooth has work. But was unable to make hands free calling! I also made my ford touch sync a trusted device, and the problem with connection still continues! Hope someone could provide some suggestions
Stock rooted- TWRP- encryption removed
Click to expand...
Click to collapse
I just got my N6 today and I'm having trouble with My Ford Touch as well. I can get it to pair and play music, but it won't "connect" to my phone. It's odd because my N5 works fine with it. I would assume the N6 wouldn't be different.
We probably have to wait for an update from Ford, which will probably take months...
EDIT: Well I decided to try it again. I deleted the Nexus 6 entry as well as the Nexus 5 entry. Went through the pairing process again and it worked as intended. Not sure what happened the first time.
I ran into the same problem as others where my N5 worked flawlessly with my Ford Sync in my fusion, but the N6 is terrible.
I love the phone, but this is really annoying. I get into the car and sometimes it connects immediately, other times I have to turn off and back on the bluetooth about 3 times for it to finally connect. Very weird. Ford offers an upgrade to my Sync system, but wants $50 to do the upgrade. Pass.
I might try what the other person did and delete all entries for phones and pair it again. Unfortunately, the weather is pretty bad outside, so it might need to wait a short bit.
Has anyone else had luck re-pairing with their car and had reliable connections?
I use Ford Sync.
robbnice said:
I'm having the exact same problem you are having with my Ford Touch Sync, Bluetooth has work maybe once. At other times only the music over bluetooth has work. But was unable to make hands free calling! I also made my ford touch sync a trusted device, and the problem with connection still continues! Hope someone could provide some suggestions
Stock rooted- TWRP- encryption removed
Click to expand...
Click to collapse
I use Ford Sync, and everything works as expected. I am Stock and unrooted. I guess it would come down to what version of Sync. Mine is from 2012. No touch screen. I also delete all other entries on the system and start from scratch making sure that the N6 is the main device.
If I can wake up the screen on my own, outgoing calls work fine
PaisanNYC said:
I am having issues also. Just today, my phone shows I am connected to my Pioneer Navi head unit, and the Pioneer shows connected to my phone. I proceed to make a call. The audio on my radio mutes as it should, and nothing. No ringing, no busy signal nothing. so i hang up and try three more times. on that third retry, i heard the other party faintly, realizing that even though my radio muted and shows BT connected, the call went through the ear speaker on the phone. When I hung up the phone, my radio unmuted.
Last week, I was having issues where i couldnt hear any rings or busy signals. It would be silent for 20 seconds or so, then i hear the other party say "hello".
I honestly thought it was my head unit, since it is about 4 years old. But now I see others with similar issues on other brand bluetooth systems in their cars.
Click to expand...
Click to collapse
I have a Nexus 6 running Benzo ROM (5.1.1) and I have a GPS Nuvi 3580 bluetooth-enabled which I want to use to make calls while driving. I have added this device to my trusted devices so my phone unlocks as soon as it connected to it.
If my phone screen is on, then I'm able to call anyone from the bluetooth device, no issues. But as soon as my screen goes off, I can't make calls and when I switch on the screen on my own, I see a message "Process system isn't responding. Wait or close?"
Irrespective of what I select on this message, the call goes through. But it totally defeats the purpose of handsfree bluetooth mode. Is there something that is not allowing the bluetooth device to wake my phone up.
Also when I receive an incoming call, I see the notification on my GPS but I can't receive the call in one go. It takes multiple calls for it go through. I have also noticed that my bluetooth device keeps disconnecting and connecting without any change on either the phone or the GPS side.
androidfan91 said:
I have a Nexus 6 running Benzo ROM (5.1.1) and I have a GPS Nuvi 3580 bluetooth-enabled which I want to use to make calls while driving. I have added this device to my trusted devices so my phone unlocks as soon as it connected to it.
If my phone screen is on, then I'm able to call anyone from the bluetooth device, no issues. But as soon as my screen goes off, I can't make calls and when I switch on the screen on my own, I see a message "Process system isn't responding. Wait or close?"
Irrespective of what I select on this message, the call goes through. But it totally defeats the purpose of handsfree bluetooth mode. Is there something that is not allowing the bluetooth device to wake my phone up.
Also when I receive an incoming call, I see the notification on my GPS but I can't receive the call in one go. It takes multiple calls for it go through. I have also noticed that my bluetooth device keeps disconnecting and connecting without any change on either the phone or the GPS side.
Click to expand...
Click to collapse
Since I last made that post you quoted, i purchased and installed a 2015 model of the Pioneer AVIC-8100NEX. It has Android Auto, but can be used with the regular Pioneer UI also. I have had no issues anymore with this new radio. Maybe the BT protocol in the radio is newer? Im not that tech savvy to know. But the 2015 radio had no issues with BT calls anymore, on Pioneer's UI or Android Auto's UI.

Connection problem with car handsfree system

Hi all
I encountered "No signal" issue in my car handsfree system (I tried 2 different cars still the same) . I can pair and connect without any issue , I can even receive call or make call without any issue . The problem the handsfree system will always show "No Signal" but in fact my mobile phone signal is full . This issue made me fail to make call via the car handfree system, anyone encounter the same?
Yes. I have exactly the same issue on my brand new Volvo S90. It very occasionally says there is signal but most of the time reads "Emergency Call only". It all works though... I can always make and receive calls.
npras42 said:
Yes. I have exactly the same issue on my brand new Volvo S90. It very occasionally says there is signal but most of the time reads "Emergency Call only". It all works though... I can always make and receive calls.
Click to expand...
Click to collapse
I do some more research just now and saw you and me is not alone , more and more user report the issue , hope Samsung can fix it ASAP. Although I can make and receive call without issue only if I want to make a call via the voice command then the car system will told "No Connection"
Hi Guys
I am having the same issue. I have a Renault kadjar and the Note 9 keeps saying the phone has no signal, when the phone is showing a number bars. I have tried disconnecting the Bluetooth on the car and disconnecting the Bluetooth on the phone and neither will re-establish a connection. The only thing that works is restarting the phone. That will force the car to connect to the phone.
It's a pain. I never had a problem with my S8 plus or my wifes Note 8.
Not just me then. Same issue with my 2012 Focus and the wifes 2014 Renault Captur. Phone connects fine, I can play media and answer calls but signal bar on the car display is zero so I cannot initiate a call from the car (only from the phone).
Pepsteak said:
Not just me then. Same issue with my 2012 Focus and the wifes 2014 Renault Captur. Phone connects fine, I can play media and answer calls but signal bar on the car display is zero so I cannot initiate a call from the car (only from the phone).
Click to expand...
Click to collapse
Except restart the mobile , I find the signal will be resume normal after a incoming call .
Winpang said:
Except restart the mobile , I find the signal will be resume normal after a incoming call .
Click to expand...
Click to collapse
Hello,
I've the same problem with the same solution: turn off and ON the phone.
Anyone have a FINAL solution ?
Thank You
It is always a good idea to reboot your mobile device every once in a while as it will clear any data in the RAM that may cause issues.

PIE Update - Car Bluetooth Issue

Received PIE OTA today. Everything seemed great until I got in the car to drove home from work. Phone connects to Bluetooth fine and stayed connected until I tried making a call. When I dialed a contact it started ringing properly over the car speakers then dropped and the status stopped showing on the car display. Phone still said it was connected to BT and phone audio routing through the Handsfreelink. I couldn't hear anything. Switching the call audio to Phone I was able to hear the person through the phone handset.
I've tried repairing to the car and restarting phone. I did not try calling through Android Auto I interface on the car, but will try that tomorrow.
Looking for similar issues I saw some hit for the Pixel devices, but it was on older beta builds of PIE.
Anyone else have this issue?
I don't have your exact issue, but my Bluetooth keeps disconnecting on my car. It worked fine on 8.1.
I also have the problem through the Android Auto app. I cleared cache from recovery and still have a problem. This makes Android 9 unusable for me...
ilatimer1 said:
I don't have your exact issue, but my Bluetooth keeps disconnecting on my car. It worked fine on 8.1.
Click to expand...
Click to collapse
Are you using a Galaxy watch? I used to have the same problem until I reset my watch then everything worked fine.
I would recommend you find out what's disconnecting the bluetooth through bluetooth > Advanced > Bluetooth control history and see if there are any apps turning off the bluetooth. Galaxy Wearable was constantly disconnecting my bluetooth when it was disconnected to my car's bluetooh and that's why I reset it.
I hope that helps.
---------- Post added at 01:40 PM ---------- Previous post was at 01:15 PM ----------
EzEddie said:
I also have the problem through the Android Auto app. I cleared cache from recovery and still have a problem. This makes Android 9 unusable for me...
Click to expand...
Click to collapse
I recommend you delete your phone 's profile from your car and reestablish it all over again after your reset your phone's bluetooth as well through settings > general management > reset > reset network settings. Bear in mind that this will erase all your bluetooth connections as well as wifi data.
Good luck.
Moe100021 said:
Are you using a Galaxy watch? I used to have the same problem until I reset my watch then everything worked fine.
I would recommend you find out what's disconnecting the bluetooth through bluetooth > Advanced > Bluetooth control history and see if there are any apps turning off the bluetooth. Galaxy Wearable was constantly disconnecting my bluetooth when it was disconnected to my car's bluetooh and that's why I reset it.
I hope that helps.
---------- Post added at 01:40 PM ---------- Previous post was at 01:15 PM ----------
I recommend you delete your phone 's profile from your car and reestablish it all over again after your reset your phone's bluetooth as well through settings > general management > reset > reset network settings. Bear in mind that this will erase all your bluetooth connections as well as wifi data.
Good luck.
Click to expand...
Click to collapse
I have already tried deleting my profile in car and clearing Bluetooth and network connections. I dont have a smart watch. The only thing left is a factory reset. But I've been reading the same problem has been reported on Pixel devices on Android Pie. I didnt see a fix though.
I have issues while playing music on Spotify and black player ex via Bluetooth on my pioneer deck in my car. The music will stop playing for like a second or two then resume. Reverting to 8.1 fixed it. I've tried a clean wipe as well.
enzyne said:
I have issues while playing music on Spotify and black player ex via Bluetooth on my pioneer deck in my car. The music will stop playing for like a second or two then resume. Reverting to 8.1 fixed it. I've tried a clean wipe as well.
Click to expand...
Click to collapse
Reverting will only fix it until the OTA installs it again though.
Wow. Thats definitely a deal breaker for me..Kind of glad Sprint hasnt received it yet! hope they fix it as I know how annoying that is.
Car BT disconnects after 5 min
EzEddie said:
Received PIE OTA today. Everything seemed great until I got in the car to drove home from work. Phone connects to Bluetooth fine and stayed connected until I tried making a call. When I dialed a contact it started ringing properly over the car speakers then dropped and the status stopped showing on the car display. Phone still said it was connected to BT and phone audio routing through the Handsfreelink. I couldn't hear anything. Switching the call audio to Phone I was able to hear the person through the phone handset.
I've tried repairing to the car and restarting the phone. I did not try calling through Android Auto I interface on the car, but will try that tomorrow.
Looking for similar issues I saw some hit for the Pixel devices, but it was on older beta builds of PIE.
Anyone else have this issue?
Click to expand...
Click to collapse
I have the same issue, Phone will connect fine initially but after like 5 minutes of playing music or calling Car will lose connection all together to BT in Phone (phone says it still connected for a couple of secs then drops as well) If I leave alone BT will connect again after a minute or so then disconnect again in a couple of minutes
I'm using Android Auto on my phone (My car does not have AAuto so use the phone as a display) so everytime BT connects disconnects AA launches
Tried resetting BT cache and data and repairing but everytime same thing.
EzEddie said:
Received PIE OTA today. Everything seemed great until I got in the car to drove home from work.
.....
Anyone else have this issue?
Click to expand...
Click to collapse
Are you using Android Auto on the phone by any chance?
What brand Car do you have?
I tested today after some BT resets and in the morning everything stayed connected so I thought it was fixed but in the drive home it disconnected 3 times while in a call !
I can confirm that this is happening specifically for me as well. Long time lurker/reader.
I'm confident I've isolated the issue to the Pie update. My Google search bringing me back 180° to here supports that.
I have that sinking feeling that this is gonna be an ongoing bugaboo. Let's hope I'm wrong!
I'm not an Android Auto user. The accompanied "drop signal" notification from my Galaxy Watch losing BT signal to phone to every few minutes is slowly eroding my sanity. Most recently on official AT&T CSAA clean wipe.
Cheers!
What's the current version of Pie on our Note 9 at the moment? From the looks of all these posts describing issues, I may have to permanently remain on Oreo for the entire life of this phone.
Hi, Annon here. Here's a real quirk... After receiving the update on my phone, I was happily driving home with music streaming through spotify via bluetooth and my husband decides to call me. The phone rings, I try to answer from the steering wheel and instead of answering the phone, it looks like it's connected the the car is still ringing the phone at me while not connecting to any voice. On my husband's end, he gets this really loud and annoying screeching sound so obviously he hangs up. But it doesn't stop there. Even though the call is disconnected (not that it ever stopped ringing on my end or connected), the phone continues to ring through my car UNTIL I GET HOME AND TURN OFF MY VEHICLE. Even after I turn off blue tooth and the radio console. It was the cherry on top of my crap day.
PIE in the face
I have exactly the same problem with a note9 connecting to a Discovery Sport. The phone connects for a short while then drops completely, then reconnects automatically and cycles like this for 3 or so times then seems to stabilise.
If I am on a call its a total nightmare, thinking of trying to revert to Oreo.
Anybody have a fix yet besides revert to oreo firmware?
Note 9 At&T on latest pie. Can confirm Bluetooth disappears from memory. Happens to car, headset, watch and have to re-pair over and over. Pretty frustrating. Was working perfectly prior to pie.
sledwich said:
I have exactly the same problem with a note9 connecting to a Discovery Sport. The phone connects for a short while then drops completely, then reconnects automatically and cycles like this for 3 or so times then seems to stabilise.
If I am on a call its a total nightmare, thinking of trying to revert to Oreo.
Click to expand...
Click to collapse
Same same my Note 9 constantly drops from my Discovery sport, I'm thinking about Odin flashing back to 8.1.
---------- Post added at 09:18 AM ---------- Previous post was at 09:06 AM ----------
sledwich said:
I have exactly the same problem with a note9 connecting to a Discovery Sport. The phone connects for a short while then drops completely, then reconnects automatically and cycles like this for 3 or so times then seems to stabilise.
If I am on a call its a total nightmare, thinking of trying to revert to Oreo.
Click to expand...
Click to collapse
dave5777 said:
Same same my Note 9 constantly drops from my Discovery sport, I'm thinking about Odin flashing back to 8.1.
Click to expand...
Click to collapse
I chatted with Samsung+ after I told them I already FDR'd my phone and everything else they asked about they recommended I get in contact with the warranty Dept so I can get another phone that will have the same issue once it updates to Pie
same issue here . Before describing issue please e-mail me if anyone has a fix ([email protected]) .
I have Galaxy Watch and a Honda Accord 2017. Everything went fine until upgrading to Pie. Now when phone is connected to the car system it rings but cant answer the call. Not on my steering wheel nor on my touch display. Furthermore if I try calling back It rings until person answers call and then it totally drops the call from my car system. Very annoying . If anyone comes with an answer to that please e-mail me the solution
Flashed back to 8.1 and no issues, I removed system permissions for the software update app and so far it hasn't automatically updated, I just get the persistent notification.
Same here - I just migrated from my oneplus 3t to the Note 9. And as a constant User of Android Auto, this is really a big big issue for me. Any hints besides Re-Odin?

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