[Q] HTC One - Stuck at white screen - One (M7) Q&A, Help & Troubleshooting

Hello there,
My HTC is not starting up since an firmware update this week (mobile phone provider: Hi/KPN in the Netherlands). I do not know which firm update it was. I have not rooted, unlocked, flashed or made any other kind of customization on my phone. After the firmware update the mobile phone restarted itself and immediately got stuck on the white screen with the text HTC One and beatsaudio. Rebooting the phone has the same results. So I tried the bootloader (HBOOT-1.57.0000) in order to use 'factory reset' and 'recovery', but both options don't do anything.
Can anyone tell me which options I have left in order to repair my HTC One by myself? I would really appreciate your help!
Greetings,
Ivo

CheerZ~NL said:
Hello there,
My HTC is not starting up since an firmware update this week (mobile phone provider: Hi/KPN in the Netherlands). I do not know which firm update it was. I have not rooted, unlocked, flashed or made any other kind of customization on my phone. After the firmware update the mobile phone restarted itself and immediately got stuck on the white screen with the text HTC One and beatsaudio. Rebooting the phone has the same results. So I tried the bootloader (HBOOT-1.57.0000) in order to use 'factory reset' and 'recovery', but both options don't do anything.
Can anyone tell me which options I have left in order to repair my HTC One by myself? I would really appreciate your help!
Greetings,
Ivo
Click to expand...
Click to collapse
is your phone still under warranty?
Do you have adb/fastboot on your computer? if yes post the output of "fastboot getvar all" except your imei and serialno

I have the same problem with a verizon htc one

Cannot find device
I installed Minimal ADB and Fastboot, but it cannot find the device while the mobile phone is switched off or in HBOOT-modus. Probably because debugging is turned off? Is there another way in which I can provide you the information you need?
I have a repair service, but than it will take three weeks before I will see my phone back. That is why I wanted to manually reinstall the software. Is that still possible?

CheerZ~NL said:
I installed Minimal ADB and Fastboot, but it cannot find the device while the mobile switched off or in HBOOT-modus. Probably because debugging is turned off? Is there another way in which I can provide you the information I need?
I have a repair service, but it will take three weeks before I will see my phone back. That is why I wanted to manually reinstall the software. Is that still possible?
Click to expand...
Click to collapse
Usb debugging is only required for adb commands while the phone is booted to Android os.
Fastboot commands should work with the bootloader in fastboot mode regardless of usb debugging. Make sure your drivers are installed correctly and the bootloader is in fastboot mode not hboot mode.
You need to provide the getvar as requested by @alray, or we don't know what software is safe to recommend for you :good:
Sent from my HTC One M7 - ARHD 82.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:

Related

htc stuck in bootloader

so heres what happen
download Andriod revolution for the sprint htc one
it reloaded and went to the bootloader screen I didn't know what happened so I reboot the phone from the bootloader
it went back the bootloader and then without thinking I used the ruu and it relocked the bootloader and didn't even restore the phone so
now I'm stuck with a phone that's stuck on the bootloader screen with it locked and no usb debugging or recovery
is there a way to unlock the bootloader still or atleast enable usb debugging from cmd ? I still have the unlock.bin from the last time I unlocked the bootloader
any idea no phone for me until then
Da1stig said:
so heres what happen
download Andriod revolution for the sprint htc one
it reloaded and went to the bootloader screen I didn't know what happened so I reboot the phone from the bootloader
it went back the bootloader and then without thinking I used the ruu and it relocked the bootloader and didn't even restore the phone so
now I'm stuck with a phone that's stuck on the bootloader screen with it locked and no usb debugging or recovery
is there a way to unlock the bootloader still or atleast enable usb debugging from cmd ? I still have the unlock.bin from the last time I unlocked the bootloader
any idea no phone for me until then
Click to expand...
Click to collapse
The problem was that there is no android revolution for the HTC one. You flashed an international Rom on the sprint variant and so it messed the phone up. You can still unlock the bootloader through the HTC website as before. Check the General section for the guides and the Q&A section to post your problems.
Also, check which RUU you used. Was it from the Sprint HTC one board or the general HTC one board?
I forget that typing in HTC one on the search brings general htc one forum anyway ...
I know how to unlock the bootloader but usb debugging isnt enabled and I don't have an os to enable it
Even tried the all in one to push the bootloader unlock and it just stays saying waiting for device
Da1stig said:
I forget that typing in HTC one on the search brings general htc one forum anyway ...
I know how to unlock the bootloader but usb debugging isnt enabled and I don't have an os to enable it
Even tried the all in one to push the bootloader unlock and it just stays saying waiting for device
Click to expand...
Click to collapse
in the bootloader it uses fastboot actually so if you have those drivers from the unlock till you will be able to do the steps htc asks
I'm going to try in right now let me see what happens
Da1stig said:
so heres what happen
download Andriod revolution for the sprint htc one
it reloaded and went to the bootloader screen I didn't know what happened so I reboot the phone from the bootloader
it went back the bootloader and then without thinking I used the ruu and it relocked the bootloader and didn't even restore the phone so
now I'm stuck with a phone that's stuck on the bootloader screen with it locked and no usb debugging or recovery
is there a way to unlock the bootloader still or atleast enable usb debugging from cmd ? I still have the unlock.bin from the last time I unlocked the bootloader
any idea no phone for me until then
Click to expand...
Click to collapse
Yeah so like the others said use fastboot to re unlock the bootloader, and by the way if you dont have s-off it will be harder to restore it, but if its the case, I would recommend just flashing a recovery and then pushing a rom and flash that. Hope that helps
Oh and always remember as long as you can access fastboot from the bootloader there is always a way to fix a software issue (for the most part)
I still have S-OFF and just tried the command "fastboot flash unlocktoken unlock_code.bin"
Its been saying waiting for device for the last 10 mins .
Da1stig said:
I still have S-OFF and just tried the command "fastboot flash unlocktoken unlock_code.bin"
Its been saying waiting for device for the last 10 mins .
Click to expand...
Click to collapse
Did you install driver for htc one at your computer ?
Sent From The Great HTC
Da1stig said:
I still have S-OFF and just tried the command "fastboot flash unlocktoken unlock_code.bin"
Its been saying waiting for device for the last 10 mins .
Click to expand...
Click to collapse
have you tried plugging your cable into a different USB port on your computer?
If you scour the forums with enough determination, I'm confident that you can find a solution to moving yourself past your current dilemma.
Good luck!
Here's why its not connecting its not the usb because it works with my other phone (GS3)
beny ms said:
Did you install driver for htc one at your computer ?
Sent From The Great HTC
Click to expand...
Click to collapse
Yea I always search before I post I found only one good thread with a similar issue on a htc one s but that thread doesn't have a solution
Sent from my SPH-L710 using xda app-developers app
Heres the RUU you want....http://forum.xda-developers.com/showthread.php?t=2508907
benny3 said:
Heres the RUU you want....http://forum.xda-developers.com/showthread.php?t=2508907
Click to expand...
Click to collapse
I don't think that will work since windows isn't understanding its on the bootloader so doubt it will connect to the ruu but ill give it a shot
benny3 said:
Heres the RUU you want....http://forum.xda-developers.com/showthread.php?t=2508907
Click to expand...
Click to collapse
Da1stig said:
I don't think that will work since windows isn't understanding its on the bootloader so doubt it will connect to the ruu but ill give it a shot
Click to expand...
Click to collapse
UPDATE:Forgot i already tired this since i have the RUU on my desktop. Device Failed Enumeration is my biggest issue one post says he fixed the issue but doesn't state how. The Error shows up with any htc in fastboot i tried deleting htc sync and all its addons from Add/Remove and it didnt help.So currently only think standing in the way of restoring the unlocked bootloader is the fact windows 8.1 keeps blocking the connection and Ubuntu doesnt either work with rooting for me or just because i dont know how to use it :cyclops:

Unable to Flash Custom Rom using Hasson 2000's Tool on HTC one (M7)

Hello everyone,
I bought an HTC one off ebay, having in mind I would flash custom rom on the device which I prefer for obvious reasons. But each time I open Hasson2000 Tool to get ID token I get this error in command prompt below:
*daemon not running. starting it now on port 5037 *
*daemon started successfully *
'error: device offline
I have tried searching for solutions but I cant get one to actually fix my own issue, I do know the HTC bootloader has been unlocked and rooted because I can boot to bootloader menu, boot to recovery mode and on top on the screen it says *****TAMPERED***** just below it says ***UNLOCKED*** I figured the previous owner tried locking bootloader before selling it off.
I noticed other commands dont work like reboot device on the tool probably because of that error or my htc is not recognised am not sure. am running Windows 8.1 Pro on my laptop.
What I have done so far
Rebooted phone several times
Rebooted my laptop several times
Unplugged and plugged in usb cable
Used different usb ports it recognises my htc because I can view my SD card or transfer files between laptop and phone.
Please guys I neeed your help with this, thanks.
WOW over 52 views and not a single reply thanks heart breaking
Infoseye said:
WOW over 52 views and not a single reply thanks heart breaking
Click to expand...
Click to collapse
try this
first relock the bootloader
"fastboot oem lock"
and then go to htcdev.com/bootloader and follow the steps to unlock it again
Boachti said:
try this
first relock the bootloader
"fastboot oem lock"
and then go to htcdev.com/bootloader and follow the steps to unlock it again
Click to expand...
Click to collapse
Okay I will give it a try and tell you the out come.
Infoseye said:
Okay I will give it a try and tell you the out come.
Click to expand...
Click to collapse
ok
Boachti said:
ok
Click to expand...
Click to collapse
Okay I have locked and relocked Bootloader, installed custom recovery. So what do I do now?
I got an OTA update from HTC for WIFI fix, I could not update via recovery it gave an error is it because the bootloader is locked?
Am on Kitkat 4.4.2, S-ON,TWRP,4.19.401.9, HTC_001 please how do I just restore it to original HTC stock not custom ROM?
Infoseye said:
I got an OTA update from HTC for WIFI fix, I could not update via recovery it gave an error is it because the bootloader is locked?
Click to expand...
Click to collapse
now unlock it again
go to htcdev.com/bootloader
Boachti said:
now unlock it again
go to htcdev.com/bootloader
Click to expand...
Click to collapse
I have unlocked it again its now unlocked, right now I just want to go back to original stock so that I can get updates official updates from HTC but unfortunately I dont have a copy of stock rom since I bought it off ebay already rooted.
Infoseye said:
I have unlocked it again its now unlocked, right now I just want to go back to original stock so that I can get updates official updates from HTC but unfortunately I dont have a copy of stock rom since I bought it off ebay already rooted.
Click to expand...
Click to collapse
Depending on the carrier the device was made for and the one you use, OTA updates may not be an option. If it is a carrier device then updates will be pushed OTA from the OG carrier. IF you use a different carrier then you wont get OTA. And to be honest they are over rated and cause more issues then anything else.
zelendel said:
Depending on the carrier the device was made for and the one you use, OTA updates may not be an option. If it is a carrier device then updates will be pushed OTA from the OG carrier. IF you use a different carrier then you wont get OTA. And to be honest they are over rated and cause more issues then anything else.
Click to expand...
Click to collapse
Its unbranded HTC One unlocked its not locked to any carrier, so are you saying I cant go back to a stock or use a nand backup from this forum. I have found alot of topics but the procedures are abit confusing can you direct me a link or thread that can directing on how to flash a custom rom on my HTC?
Infoseye said:
Hello everyone,
I bought an HTC one off ebay, having in mind I would flash custom rom on the device which I prefer for obvious reasons. But each time I open Hasson2000 Tool to get ID token I get this error in command prompt below:
*daemon not running. starting it now on port 5037 *
*daemon started successfully *
'error: device offline
I have tried searching for solutions but I cant get one to actually fix my own issue, I do know the HTC bootloader has been unlocked and rooted because I can boot to bootloader menu, boot to recovery mode and on top on the screen it says *****TAMPERED***** just below it says ***UNLOCKED*** I figured the previous owner tried locking bootloader before selling it off.
I noticed other commands dont work like reboot device on the tool probably because of that error or my htc is not recognised am not sure. am running Windows 8.1 Pro on my laptop.
What I have done so far
Rebooted phone several times
Rebooted my laptop several times
Unplugged and plugged in usb cable
Used different usb ports it recognises my htc because I can view my SD card or transfer files between laptop and phone.
Please guys I neeed your help with this, thanks.
Click to expand...
Click to collapse
What about using the command prompt instead of a toolkit? No disrespect to Hasson2000, but toolkits aren't ideal imo
In most cases, ''device offline'' is caused by an outdated version of the android sdk or a bad usb cable/usb port (btw use usb 2.0 ports).
Also in windows devices manager, your phone must be listed as Android usb device ---> My HTC. If not, you have drivers issue.
If your phone still boot normally, just copy the rom inside the sdcard, reboot in recovery and install it. I will highly suggest you make sure adb and fastboot works correctly before as they will be required if something goes wrong when installing the custom rom. Also make a nandroid backup of your current config before flashing the rom and make a copy of that backup on your computer.
alray said:
What about using the command prompt instead of a toolkit? No disrespect to Hasson2000, but toolkits aren't ideal imo
In most cases, ''device offline'' is caused by an outdated version of the android sdk or a bad usb cable/usb port (btw use usb 2.0 ports).
Also in windows devices manager, your phone must be listed as Android usb device ---> My HTC. If not, you have drivers issue.
If your phone still boot normally, just copy the rom inside the sdcard, reboot in recovery and install it. I will highly suggest you make sure adb and fastboot works correctly before as they will be required if something goes wrong when installing the custom rom. Also make a nandroid backup of your current config before flashing the rom and make a copy of that backup on your computer.
Click to expand...
Click to collapse
Well actually I used command prompt since the Hasson2000 tool did not work, Yes my HTC displays under device manager when plugged in. I think its my adb that is out of date.
How do I update my adb?
Infoseye said:
Well actually I used command prompt since the Hasson2000 tool did not work, Yes my HTC displays under device manager when plugged in. I think its my adb that is out of date.
How do I update my adb?
Click to expand...
Click to collapse
what is the output of
Code:
adb version
?
alray said:
what is the output of
Code:
adb version
?
Click to expand...
Click to collapse
I dont undertsand what you mean by adb version, how do find out the version am a newbie to all this stuff
Infoseye said:
I dont undertsand what you mean by adb version, how do find out the version am a newbie to all this stuff
Click to expand...
Click to collapse
open a cmd prompt from your adb/fastboot folder and type ''adb version'' and hit enter.
alray said:
what is the output of
Code:
adb version
?
Click to expand...
Click to collapse
C:\adb>adb version
Android Debug Bridge version 1.0.26 what do I do next?
Infoseye said:
C:\adb>adb version
Android Debug Bridge version 1.0.26 what do I do next?
Click to expand...
Click to collapse
1.0.26 is outdated.
Go here and download the sdk.
alray said:
1.0.26 is outdated.
Go here and download the sdk.
Click to expand...
Click to collapse
I downloaded another Android Debug Bridge version 1.0.31

[Q] Unlocking bootloader on a locked HTC One (3 italy)

Hello there, I posted a while ago because I wasn't able to update my HTC One nor connecting it to usb in any way.
Finally, now I was able to update it over OTA (wifi) and... well it still won't connect to USB.
Right now the phone is sitting at :
Android 5.0.2 Sense 6.0 software 7.19.771.21 and it's a HTC one 3
Strangely enough it's not sim locked cause I tried a vodafone sim earlier and it worked.
So, the main change here is that I was able to boot it into recovery mode but I wouldn't know what to do there.
Any advices on how to proceed to unlock bootloader, s-off and all that wonderfull stuff?
I reiterate that the phone WON'T connect in usb mode, not even in fastboot, looks like.
Thank you very much in advance
6MDMaster6 said:
So, the main change here is that I was able to boot it into recovery mode but I wouldn't know what to do there.
Click to expand...
Click to collapse
Already told you the last time that there is nothing useful in stock recovery, only factory reset.
Any advices on how to proceed to unlock bootloader, s-off and all that wonderfull stuff?
I reiterate that the phone WON'T connect in usb mode, not even in fastboot, looks like.
Click to expand...
Click to collapse
Fix your usb port first. You must at least be able to use fastboot commands when in bootloader which requires usb connection.
http://forum.xda-developers.com/htc-one/help/how-to-root-unlock-htc-one-connecting-t2994867

S-ON with no system on! how to get out?!

Hello.. how are ya devs
I've asked this last night numerously and ended up with headaches.. yes.
I accidentally wiped EVERYTHING from my htc one and I have S-ON so I basically can't flash a firmware.. So I spent the last night looking at my beautiful blank white screen.. How do I fix it please? I'd appreciate a help..
Quick Help (might work 4 you)
Hey buddy,
I got myself a M7 working again by letting it get set back to stock from a RUU.exe which fit to my phone.
It was S-On and with an UNlocked bootloader.
At first is to say that I cant provide any guarantee for the workability of my solution, neither will I take any responsibiliry in case you mess your mess up even more
But here is how I went on the case:
I just got myself this quick installer here to set up my PC for adb and fastboot commands!
Second you will need the HTC Drivers ("Solo Driver Installer) and a working USB Cable of course
After connecting Phone I started my Phone into bootloader and swiched to the "fastboot" mode! I used the Windows "CMD" command tool to find out which Baseband version i need, by typing fastboot devices and fastboot getvar all. The second command gives you the needed infomation about your Baseband!
After finding out, find your fitting RUU.exe right here and load that 1,6 GB file
At last all you need is to make sure that your bootloader is (RE-)LOCKED, because else the RUU.exe wont work!
A simple fastboot lock oem will do the thing! Afterwards your Phone should be able to get reflashed with the Stock ROM and stuff that comes by the RUU! NOTE: Unlocking your Bootloader requires a working OS as far as i know, and cant be done by another "Fastboot oem UNlock" command
This link is describing the same procedure in case you're unsure..
Greetings, a happy owner of a working HTC M7

Verizon

I have bought 3 years ago A HTC One M7 in the USA from Verizon. I worked in the States for a year and returned to the Netherlands. I cancelled my mobile contract with Verizon and asked them to unlock the M7 because I wanted to use the phone in NL with a local mobile provider. This worked partially. I could call with the phone but connecting to internet was only possible at very low speed. Also app updates did not work.
I contacted a local dude from a local Android forum who presented himself as an Android M7 guru. He was prepared to help me to load a complete fresh European RUU on the phone. I followed his instuctions precisely and this went initially smoothly. Changing VID, CID and whatever all through ADB. The final step however was installing the ruu and after wiping the phone content it was ready to install. And then the device was not recognized anymore by ADB. He also forgot to instruct me to install TWRP as a first step. So, I donot have TWRP.
Now the phone is bricked and here are the symptons.
The phone is charging incl battery logo. The phone boots but is not passing the boot logo. I can get into HBoot and it says unlocked s-off but I get a error message USB last connected devive caused an error. ADB commands do not work because the phone is not recognized. I can select recovery and then the PC tells me that a HTC android device is connected , that the phone a recognized as a mass storage device (portable device D:/ however I cannot reach the Phone in any way. I have killed USB drivers a millions times, deleted ADB and reinstalled. Deleted HTC sync mngr a million times, installed every possible usb driver kit etc etc etc. Even cleaned the register. Nothing seems to fix the problem. Factory reset fails because it fails to mount emmc. emmc indicates 0 bytes
I have tried now everything possible for 6 months and you are probably my last resort before I throw the phone in the bin. Local HTC partners are not allowed to touch the phone because it is a Verizon OEM phone.
So, what do you think? Is there any change to make this phone alive or not?
janveltman said:
I have bought 3 years ago A HTC One M7 in the USA from Verizon. I worked in the States for a year and returned to the Netherlands. I cancelled my mobile contract with Verizon and asked them to unlock the M7 because I wanted to use the phone in NL with a local mobile provider. This worked partially. I could call with the phone but connecting to internet was only possible at very low speed. Also app updates did not work.
I contacted a local dude from a local Android forum who presented himself as an Android M7 guru. He was prepared to help me to load a complete fresh European RUU on the phone. I followed his instuctions precisely and this went initially smoothly. Changing VID, CID and whatever all through ADB. The final step however was installing the ruu and after wiping the phone content it was ready to install. And then the device was not recognized anymore by ADB. He also forgot to instruct me to install TWRP as a first step. So, I donot have TWRP.
Now the phone is bricked and here are the symptons.
The phone is charging incl battery logo. The phone boots but is not passing the boot logo. I can get into HBoot and it says unlocked s-off but I get a error message USB last connected devive caused an error. ADB commands do not work because the phone is not recognized. I can select recovery and then the PC tells me that a HTC android device is connected , that the phone a recognized as a mass storage device (portable device D:/ however I cannot reach the Phone in any way. I have killed USB drivers a millions times, deleted ADB and reinstalled. Deleted HTC sync mngr a million times, installed every possible usb driver kit etc etc etc. Even cleaned the register. Nothing seems to fix the problem. Factory reset fails because it fails to mount emmc. emmc indicates 0 bytes
I have tried now everything possible for 6 months and you are probably my last resort before I throw the phone in the bin. Local HTC partners are not allowed to touch the phone because it is a Verizon OEM phone.
So, what do you think? Is there any change to make this phone alive or not?
Click to expand...
Click to collapse
You cant flash the European ruu on a verizon m7, only the verizon ruu will work on ne this CDMA variant. Now you must have fastboot working to 1) revert your cid back to verizon 2)flash TWRP tout le get adb working and change back your mid to verizon and 3) flash the verizon ruu.
alray said:
You cant flash the European ruu on a verizon m7, only the verizon ruu will work on ne this CDMA variant. Now you must have fastboot working to 1) revert your cid back to verizon 2)flash TWRP tout le get adb working and change back your mid to verizon and 3) flash the verizon ruu.
Click to expand...
Click to collapse
Thanks Alray for youe quick respons, I already figured out that Verizon was harware incompatible with European HTC's. Yes, I need tpo change CID, MID etc. but.......... How do I get my fastboot working?
janveltman said:
Thanks Alray for youe quick respons, I already figured out that Verizon was harware incompatible with European HTC's. Yes, I need tpo change CID, MID etc. but.......... How do I get my fastboot working?
Click to expand...
Click to collapse
make sure the correct drivers are installed on your computer and try other usb ports (2.0) and cable.
There is nothing you can do to fix your phone without fastboot...

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