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OK so this girl I know has been begging me for help with her Nexus 6 and I hoping you guys can make me her hero =D
Details:
A girl who has a problem the girl I'm trying to help took the girl I'm trying to help's phone and removed the sim card from it. I told her to go get a new one from Sprint thinking that was the only problem but after she got the new sim card she can't activate the phone and it is showing that it has been reset so it can only be unlocked with the google account that was on it initially. She does not remember the account details as she made the account new when she first got the phone and didn't really use it. Either that, or this other girl somehow associated a different account with the phone prior to resetting it and taking out the sim.The phone can receive calls just fine but she cannot dial out or do anything other than answer the phone when someone calls her.
Attempted fixes:
First I tried going to factory recovery to reset it but when you select recovery from the bootloader you get the little andy icon but underneath it says "Command not found" and there doesn't seem to be any combination of buttons I can press to get past that point and I end up having to 3-button reboot.
Next I booted the phone up in bootloader with key combos and connected it to a computer with adb & fastboot installed.Fastboot reads the device information and I was successfully able to /fastboot erase userdata to format the phone. I thought I had it fixed at that point but as soon as it gets a connection again it goes back to the "This phone has been reset and must be recovered with blah blah blah" message so I don't think I can get around that without installing a whole new operating system.....unfortunately usb debugging nor developer options are enabled on the phone so cannot unlock the bootloader via fastboot commands or any other way I can think of. Is this phone just totally hosed? I've walked her through attempting a gmail recovery on what she THINKS is the right e-mail address but can't seem to get the info correct or the address is off by a letter or two.
If anyone has experience with this or can point me towards a solution I would greatly appreciate it.
Thank you.
can't do anything about it. its a new security feature that google started. imagine if someone steals your phone and wipes it, now they'll still need your password to get in.
Can she say "forgot my password" on a computer? If she can get into the account then it will work. If she has to reset her password then she will have to wait 72 hours and then she will be able to login the email and password. Alternatively I have no idea how you could do this, but if you could root and flash 5.0.1 (or I think 5.1 should work just not 5.1.1 with its new security feature).
Alright yeah I was afraid of that though it is kinda cool for someone, like myself, who would never forget my associated email.....not so cool for her I guess. Seems like they are taking a page out of Apple's playbook with this though, haha.
@bob
Yeah I tried helping her recover the account but she apparently forgot everything she set the phone up with (including the account details and supplementary recovery emails) and apparently has way too many email accounts for one person. I agree flashing a different ROM other than the stock 5.1 would like fix the problem but I don't think I can get debugging enabled to unlock bootloader etc in the state the phone is in.....was hoping someone here might know a way to make that happen..
So if she takes the phone in to sprint and says to them you guys made me set up a gmail account and I can't remember it now which has resulted in this new phone I bought being completely unusable --- what do you think their procedure is going to be? Send it in for repair?
Hahahahahaha.
This sounds like a job for.... WARRANTY.
However, it is actually user error, which is actually on YOUR back (being the one who suggested simcard swapping without prepping the phone for it first). So if they deny warranty for "user error", then I think that YOU OWE HER A NEW NEXUS 6.
Suggestion for next time: when she has a working nexus 6 in her hands, fastboot oem unlock it. IMMEDIATELY.
Also tell her to use a gmail address SHE KNOWS, and not make up a new one for the thing.
Well when I suggested it the phone did not have a Sim card....it was stolen. What I told her was to take the phone in to sprint and explain the situation and see if they would give her a replacement Sim so if there is something that should have been done to the phone prior to that isn't sprint the one to blame? By the way exactly what is it that you would do to the phone to prepare it for the new Sim?
..side note....when I ran a '/fastboot getvar all' I noticed a warranty void line that said yes at the end of it..is that going to be a problem? Lol...
slimbrady said:
Well when I suggested it the phone did not have a Sim card....it was stolen. What I told her was to take the phone in to sprint and explain the situation and see if they would give her a replacement Sim so if there is something that should have been done to the phone prior to that isn't sprint the one to blame? By the way exactly what is it that you would do to the phone to prepare it for the new Sim?
..side note....when I ran a '/fastboot getvar all' I noticed a warranty void line that said yes at the end of it..is that going to be a problem? Lol...
Click to expand...
Click to collapse
Stolen, what? Elaborate.
Sprint has no blame in this. The phone can't be used anymore until you, her, or whomever figures out/remembers the gmail account originally used to turn on Device Protection on the phone. If the bootloader had been unlocked prior to turning on Device Protection we wouldn't be having this discussion. The link below will explain everything in detail.
http://arstechnica.com/gadgets/2015/03/a-look-at-android-5-1-speed-security-tweaks/
Maverick-DBZ- said:
Stolen, what? Elaborate.
Sprint has no blame in this. The phone can't be used anymore until you, her, or whomever figures out/remembers the gmail account originally used to turn on Device Protection on the phone. If the bootloader had been unlocked prior to turning on Device Protection we wouldn't be having this discussion. The link below will explain everything in detail.
http://arstechnica.com/gadgets/2015/03/a-look-at-android-5-1-speed-security-tweaks/
Click to expand...
Click to collapse
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
So 2 questions remain.... what was the guy above talking about regarding 'prepping the phone' for a new sim card.....? And, has anyone tried taking a phone in this state back to sprint or other carrier corporate store and know what she's in for if she does do that?
slimbrady said:
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
So 2 questions remain.... what was the guy above talking about regarding 'prepping the phone' for a new sim card.....? And, has anyone tried taking a phone in this state back to sprint or other carrier corporate store and know what she's in for if she does do that?
Click to expand...
Click to collapse
I'm pretty sure he just meant to turn off Device Protection before removing the sim card and unlock the bootloader so you have a chance to recover the phone. It's obviously too late for that, but something to think about in the future if she ends up replacing the Nexus 6 with another one.
It depends where she bought the phone from. If she bought it from Sprint they should have a record of her purchase once they pull up her account details. She should be able to walk into a corporate store and have it replaced without too much trouble.
slimbrady said:
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
Click to expand...
Click to collapse
Oh, I see...
Yeah, stay clear of her AND her phone. The sim card wasn't stolen from her phone. HER PHONE *IS* STOLEN from someone else.
You see what it takes to get the sim card out of these things? Handing it over to a frenemy for 20 seconds *does not* result in the sim card being removed.
doitright said:
Oh, I see...
Yeah, stay clear of her AND her phone. The sim card wasn't stolen from her phone. HER PHONE *IS* STOLEN from someone else.
You see what it takes to get the sim card out of these things? Handing it over to a frenemy for 20 seconds *does not* result in the sim card being removed.
Click to expand...
Click to collapse
Was my first thought as well after reading the OP.
It's all just an illusion
Long story short:
"Hard Bricked By Google?"
YES BECAUSE YOU STOLE THE PHONE.
Mods need to lock this thread and ban the user.
Its pretty hopeless but maybe will be able to help me.
I think I tried to unlock my phone with a fingerprint with a finger that wasn't registered. Although I think it was. And the phone just cannpt be unlocked using any of the 3 fingers I was regestered with. It immediately going to the PIN screen, which I don't think I have. It gives me the option to reset with google account, but I cannot do it because I live in China and the VPN is off. Of course I cannot turn it on because I can't go into my phone.
Tried with Android device manager, didn't have my samsung account sync.
Is there any way I could reset it in other way?
If not, If I do factory reset will it erase all the previous settings and just give me to Re-setup my phone?
Thank you all...:crying:
Seven Winds said:
Its pretty hopeless but maybe will be able to help me.
I think I tried to unlock my phone with a fingerprint with a finger that wasn't registered. Although I think it was. And the phone just cannpt be unlocked using any of the 3 fingers I was regestered with. It immediately going to the PIN screen, which I don't think I have. It gives me the option to reset with google account, but I cannot do it because I live in China and the VPN is off. Of course I cannot turn it on because I can't go into my phone.
Tried with Android device manager, didn't have my samsung account sync.
Is there any way I could reset it in other way?
If not, If I do factory reset will it erase all the previous settings and just give me to Re-setup my phone?
Thank you all...:crying:
Click to expand...
Click to collapse
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
ambervals6 said:
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
Click to expand...
Click to collapse
I understand what you mean. But If I was a shoplifter I probably would not need to recover my data or photos. Ill just directly do factory reset.
Samsung here In china is useless. Any way I did already factory reset, Now have differen't problems.
Im very pissed at Samsung that has this insane bug that can just make the phone useless, i've used it with no problems for a week or so, all of the sudden, just lock my out , and Fuking China doesn't have google to help me recover..
Seven Winds said:
It immediately going to the PIN screen, which I don't think I have.
Click to expand...
Click to collapse
Why don't you have your password? You have to type it in twice whenever you set finger prints for your lockscreen
Can't you just reset your google account pw on your pc, then unlock your phone with your google account?
After I got out of a long hot bath, i tried to unlock with my thumb print numerous times unsuccessfully, had to unlock by backup pin, which I had forgotten...thought i was outta luck, but luckily I was able to unlock via my google acct.
Honestly though...i tend to agree with Ambervals6...that's what shoplifters say lol
9BlackN*Black6 said:
Why don't you have your password? You have to type it in twice whenever you set finger prints for your lockscreen
Click to expand...
Click to collapse
Actually I don't remember that I had the option to set the PIN. But I always do the same one. Now using MX4 Pro, and it works great, Probably my unit had a huge bug that waited to be exploited..
About google, I've explained, If I was not in China I could have unlocked, but my astrill VPN was not running, and I didn't setup samsung account which apperantly was stupid.
I've already bought the "package disabler" from playstore and disabled all the bloat including this..
Any way, i've got very unlucky, today will bring it to samsung service center.
You can install custom recovery I forgot where it is but you can use adb in the recovery to delete fingerprint and passw files and then any password you type will unlock the phone
george241312 said:
You can install custom recovery I forgot where it is but you can use adb in the recovery to delete fingerprint and passw files and then any password you type will unlock the phone
Click to expand...
Click to collapse
Hm good idea, but the HK version SM-N9200 still doesn't have root. So couldn't do it.
Seven Winds said:
China doesn't have google to help me recover..
Click to expand...
Click to collapse
Many international hotels have internet access which bypasses the Great Firewall. If you were to go there you wouldn't need a VPN....
Unable to access Note 5
Similar issue; unable to access my Note 5 with biometrics, password or Google account (even after resetting Google password). Absolutely ridiculous! I do, on some attempts, see a message that pops up stating, "bootstrap failed" but unsure if that's related to the issue.
I need help to access my phone asap WITHOUT resetting it!!!
Seven Winds said:
Hm good idea, but the HK version SM-N9200 still doesn't have root. So couldn't do it.
Click to expand...
Click to collapse
To install a custom recovery, the phone doesn't need to be rooted.
ambervals6 said:
That's what all shoplifters say. Your only option is samsung. Gotta show them proof of purchase.
Sent from my SAMSUNG-SM-N920A
Click to expand...
Click to collapse
Lol
You can still fix your device with this issue.
Hello,
Following a crash, I had to do a factory reset in the recovery of my note 8.
Of course, at boot, he asks me the Google account ID. Sadly, I do not have them anymore (email address deleted since). I tried my old ID: it does not work ...
Will a flash of rom stock via odin reset the frp? Or should it go before by an "adb frp tool", then flash a "combination firmware", before reflash the rom stock?
I have already tried all methods of bypass frp before 10/10/18 (sms class 0, bluetooth headset, samsung keyboard settings...)
(I am in N950FXXS5CRJ1 of 01/10/18, oreo 8.0). I'm french.
With proof of purchase, your carrier or samsung service will help you, that's it, WITH PROOF OF PURCHASE
neitsabes99 said:
Hello,
Following a crash, I had to do a factory reset in the recovery of my note 8.
Of course, at boot, he asks me the Google account ID. Sadly, I do not have them anymore (email address deleted since). I tried my old ID: it does not work ...
Will a flash of rom stock via odin reset the frp? Or should it go before by an "adb frp tool", then flash a "combination firmware", before reflash the rom stock?
I have already tried all methods of bypass frp before 10/10/18 (sms class 0, bluetooth headset, samsung keyboard settings...)
(I am in N950FXXS5CRJ1 of 01/10/18, oreo 8.0). I'm french.
Click to expand...
Click to collapse
You know when people come in here talking about needing to get the FRP security lock off and then going on to say their gmail account is magically gone or deleted it automatically makes us think the phone is stolen!! People don't just randomly delete their gmail account nor do they forget their password so easily! If it truly is your phone take it to the carrier I.E. "at&t, Verizon etc etc." Because they will be able to easily recover the phone for you quickly!!
neitsabes99 said:
Hello,
Following a crash, I had to do a factory reset in the recovery of my note 8.
Of course, at boot, he asks me the Google account ID. Sadly, I do not have them anymore (email address deleted since). I tried my old ID: it does not work ...
Will a flash of rom stock via odin reset the frp? Or should it go before by an "adb frp tool", then flash a "combination firmware", before reflash the rom stock?
I have already tried all methods of bypass frp before 10/10/18 (sms class 0, bluetooth headset, samsung keyboard settings...)
(I am in N950FXXS5CRJ1 of 01/10/18, oreo 8.0). I'm french.
Click to expand...
Click to collapse
Personally I don't buy it.
If you deleted your Google account, you would have been signed out across the board, you need to be signed in to a Google account for FRP to be enabled...
If you are a thief or a 'finders keepers' you will agree FRP is a great feature. Must suck holding this great phone and not be able to use it.
stonedpsycho said:
Personally I don't buy it.
If you deleted your Google account, you would have been signed out across the board, you need to be signed in to a Google account for FRP to be enabled...
If you are a thief or a 'finders keepers' you will agree FRP is a great feature. Must suck holding this great phone and not be able to use it.
Click to expand...
Click to collapse
Personally I think it's stolen just by the way he worded that and saying that the gmail account was deleted isn't sitting with me right because then the phone would literally nag the crap out of him saying stuff like the play store can't work, gmail can't work and most importantly as you said FRP can't work without the email.. I'm betting it's stolen.
One time, I went to my carrier service center to activate volte calls, while I was waiting for my turn, an old lady ahead of me explained to the employee her case, that her device was locked, that she had no idea what email or anything else, as her grandson was the one that took care af all those things, she only used the phone to make calls an send sms, the employee said that it was ok, all she needed to do was to provide a proof of purchase, or the contract, and an ID, that was it, she did, and problem quickly solved, so, anybody asking for some way to bypass frp, is obviously trying to unlock an illegal obtained device, period.
winol said:
One time, I went to my carrier service center to activate volte calls, while I was waiting for my turn, an old lady ahead of me explained to the employee her case, that her device was locked, that she had no idea what email or anything else, as her grandson was the one that took care af all those things, she only used the phone to make calls an send sms, the employee said that it was ok, all she needed to do was to provide a proof of purchase, or the contract, and an ID, that was it, she did, and problem quickly solved, so, anybody asking for some way to bypass frp, is obviously trying to unlock an illegal obtained device, period.
Click to expand...
Click to collapse
That's why I don't even try to help someone who comes along claiming that they magically forgot/lost their gmail account and password information. When he said he deleted the gmail account a while back the first thing that came to my mind was well without a gmail account you can't exactly do much with the phone because everything is going to be nagging you, Google, Play Store, Gmail, Google Services, maps and many other things and FRP can't lock without the gmail account so how could you possibly get FRP locked out.. You could by lying and stealing a phone and claiming it's yours..
Yeah, absolutely right
I certainly understand the views on going to a service center. But no. Not everyone with this problem is trying to cheat with a stolen phone. I just bought a very nice Note 8 (SM-N950U1) for $200 off eBay (from an individual with a 100% record) only to find it is FRP locked and I doubt she knew. Just did a factory reset and sell. So now I have to pay $50 at a service center and with the drive, it will take me about two hours. So some of us do have a legitimate reason to want to do a FRP unlock ourselves. Hopefully, the seller will rebate me the $50 so I don't have to send it back and start my long search for this model, in this condition for what i can afford all over again. Just say'in. Well glad I have XDA forums to let me know my position. - So thanks - Jim
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock (to unlock the phone). My phone is also encrypted so it will prompt me to enter the the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
tt5 said:
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock. My phone is also encrypted so it will prompt me to turn on the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
Click to expand...
Click to collapse
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
bober10113 said:
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
Click to expand...
Click to collapse
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
tt5 said:
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
Click to expand...
Click to collapse
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
bober10113 said:
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
Click to expand...
Click to collapse
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
tt5 said:
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
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i doubt that the samsung repair shop would be able to do anything for your data. but i guess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say)
good luck
bober10113 said:
i doubt that the samsung repair shop would be able to do anything for your data. but i gutess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say).
good luck
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Thanks so much! I actually got locked out of my Samsung Account and my email so I called Samsung and they got
me right back in. The first person told me they couldn't do anything but then she gave me a number (855-795-0509) to call. She said it was for the "find my mobile" department so I could see if could unlock it. The second lady helped me get back into my account. She was a huge help! I was able to access the remote unlock but it didn't work. I guess because the phone isn't connected to data at all. Is there anyway to force it to connect to a network? I reinserted my sim so it would recognize my number and also so it would have data to connect.
My last option is to go back to the store and see if what he does can fix it. The lady at Samsung said that people have been reporting issues with this update so it wasn't just me. I literally have to keep these files or it could be my life. I have to edit video for a celebrity and a lot of it is on the internal memory. I had to put it there because I use Adobe Clip and it never finds files that are on my SD card. It is just easy to me because I can do it on the go and not have to carry around my laptop everywhere. Next time I will surely back it up somewhere. This is the first time I haven't.
This is wild. I got my P5 today from the google store, got it set up and was going to OEM unlock when I noticed that OEM unlocking was greyed out. I tried a recovery wipe and a forced reset and it still wasn't fixed so I hit up support chat. They didn't even offer me steps, just said "You're under warranty so lets get you a new phone." Is this typical>?
akijikan said:
This is wild. I got my P5 today from the google store, got it set up and was going to OEM unlock when I noticed that OEM unlocking was greyed out. I tried a recovery wipe and a forced reset and it still wasn't fixed so I hit up support chat. They didn't even offer me steps, just said "You're under warranty so lets get you a new phone." Is this typical>?
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Yeah. That's happened before. Your phone is black listed. The best thing that can happen is they send you a new one. Two years ago they were able to automagically whitelist us. And we were able to unlock. It's a glitch in the Matrix
Golf c said:
Yeah. That's happened before. Your phone is black listed. The best thing that can happen is they send you a new one. Two years ago they were able to automagically whitelist us. And we were able to unlock. It's a glitch in the Matrix
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huh, wild. at least i get a free extra charger and cable out it
akijikan said:
huh, wild. at least i get a free extra charger and cable out it
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Yeah. Your the only one so far. That's great that you said something and got results. Their was alot of us and we were all freaking out.
I had this happen at first (also with the Pixel 2). Bootloader unlock was greyed out until I fully set up the phone including a Lockscreen password, etc. If I skip most of setup and try to do it right away it's greyed out. Check again after just setting up everything and installing all my apps and suddenly I can do it. I think Google does this on purpose to discourage people from doing it.
Thanks, I had read previous threads that brought up that possibility so ive already tried that too
I was setting another phone. The phone will not allow for OEM unlock funcion until I connected to the internet via a wifi connection. After that, I was able to enble oem unlock.