Front Camera Crashing - G 2014 Q&A, Help & Troubleshooting

Hi, just received delivery of Moto G 2 Gen. (2014). Tried testing the phone everything works fine except the front camera. When I launch the camera app, I'm able to use the primary camera as usual, but when I try to flip to front cam to use it, the app crashes with error message " Camera Error" "Please restart camera". When I tap Ok and relaunch it, its the same issue again. I tried to clear the app data, force stop it and even factory reset it.
Also tried updating the camera app to the latest update available version 3.3.20.8 but the issue is still there. I tried installing "Retrica" camera app and was able to make the front cam work only for a flash of second and it didn't work again.
Is this a glitch in the camera app or the software build or did I receive a defective device? Please let me know if I have to go for a replacement or shall wait for the software update. Any input or help is appreciated.
Attached a screenshot of the error screen. Thank you.

atluriharsha said:
Hi, just received delivery of Moto G 2 Gen. (2014). Tried testing the phone everything works fine except the front camera. When I launch the camera app, I'm able to use the primary camera as usual, but when I try to flip to front cam to use it, the app crashes with error message " Camera Error" "Please restart camera". When I tap Ok and relaunch it, its the same issue again. I tried to clear the app data, force stop it and even factory reset it.
Also tried updating the camera app to the latest update available version 3.3.20.8 but the issue is still there. I tried installing "Retrica" camera app and was able to make the front cam work only for a flash of second and it didn't work again.
Is this a glitch in the camera app or the software build or did I receive a defective device? Please let me know if I have to go for a replacement or shall wait for the software update. Any input or help is appreciated.
Attached a screenshot of the error screen. Thank you.
Click to expand...
Click to collapse
Front camera working flawless here! Whether your error is a software or a hardware failure is hard to say. My hunch is a software error: the driver of your front camera isn't running well. But as said, that's just hunch! You said you already did a factory reset of the whole device? Maybe you can add a logcat, so some developer can look into it (I'm not so good in reading logcats).
Otherwise I'd return my device and use the warranty to get a replacement!

atluriharsha said:
Hi, just received delivery of Moto G 2 Gen. (2014). Tried testing the phone everything works fine except the front camera. When I launch the camera app, I'm able to use the primary camera as usual, but when I try to flip to front cam to use it, the app crashes with error message " Camera Error" "Please restart camera". When I tap Ok and relaunch it, its the same issue again. I tried to clear the app data, force stop it and even factory reset it.
Also tried updating the camera app to the latest update available version 3.3.20.8 but the issue is still there. I tried installing "Retrica" camera app and was able to make the front cam work only for a flash of second and it didn't work again.
Is this a glitch in the camera app or the software build or did I receive a defective device? Please let me know if I have to go for a replacement or shall wait for the software update. Any input or help is appreciated.
Attached a screenshot of the error screen. Thank you.
Click to expand...
Click to collapse
Doesn't seem normal. I own the device and know 5 people with the same device, none of them have this issue. Get it replaced.

When i got the device (1 month ago) i had a similar problem, i restarted my phone and it had gone, never to appear again
try restarting your phone.
also, since u just got your phone delivered, check if u have a firmware update, since motorola released a firmware update a few months ago

118
Thanks for the input guys :good:, was contacted by flipkart.com the retailer for Motorala in India for a replacement. Getting the replacement delivered tomorrow.

Related

Help Please!! Incredible S Camera fatal problem!

Hey guys,
Not sure anybody met this problem before.
My camera just happen to restarting when I open it. Last time it works fine and now it's like this. I didn't change anything in the system or install any software. Just restarting. To be specifically, when I entered the camera, camera vision shows, then screen black after 1 second and vision comes back. It repeats again and again. But, if I switch to cam record during the vision appears, the cam recording function works good.
Not only the camera app, but other apps involving a camera function like barcode scanner, google shoppers, the camera restarting again and again.
Anybody knows what's going on?
Doesn't sound like software problem. I suggest take it to the service center for replacement.
My camera has stopped working all together, every time I open the camera or camcorder app, it quickly flashes the icon and then either returns to the home screen or it hangs on a black screen. Although our problems are different, I wonder if other people are having troubles with their cameras. I have done a hard reset and it still doesn't work, so mine also seems to be a hardware issue and I will be returning mine shortly, perhaps you should do the same.
stupid question probably: have you tried a reboot? and i mean a real reboot.
Disable the fastboot or pull the battery, maybe it helps maybe it doesnt.
If thats not going to work i would say: factory reset and if it still doesnt work its time for the service center.
it can also be that there are some faulty images/files on your sd-card so if you have a spare, try that one
I had the same issue with my camera, starting with the logo and then only black screen. Other apps using the camera like Barcode scnanner had the same issue. After contacting HTC they told me to remove the battery for 30s and then reboot. That did the trick for me and the camera went back to normal.
Came across similar problem with a HTC desire, turned out to be the sd card having a fault! Not sure why but when replaced SD card the thing worked great as it should. Just a thought for you but a hard reset and battery out for a minute or two could help.
Ty for the tips guys, will remember them, I learn something new everyday in here haha.
Sent from my HTC Incredible S using XDA App
Try resetting the camera to factory default....
wipe it !!!!!!!
I had this problem, but restarting it solves it.
i think i know how 2 fix it...it is a weird roundabout solution
-goto ur gallery
-select the latest photo you have taken from your camera(or basically any photo taken from your mobile will work)
-here`s the tricky part...long press the photo,and select "show on map" from the menu
-let the mobile take its course using the maps installed on ur phone(it should take 2-3 mins max depending on ur speed of course)
-u r DONE!!!!!!!!!!!!! the camera should work just fine now
***** what happens is that the photo tries to tag itself from the location involved which sends it 2 a continuous loop hence the camera stops working*****
if any queries,PM me
coolxcali said:
i think i know how 2 fix it...it is a weird roundabout solution
-goto ur gallery
-select the latest photo you have taken from your camera(or basically any photo taken from your mobile will work)
-here`s the tricky part...long press the photo,and select "show on map" from the menu
-let the mobile take its course using the maps installed on ur phone(it should take 2-3 mins max depending on ur speed of course)
-u r DONE!!!!!!!!!!!!! the camera should work just fine now
***** what happens is that the photo tries to tag itself from the location involved which sends it 2 a continuous loop hence the camera stops working*****
if any queries,PM me
Click to expand...
Click to collapse
Works but only 1 time...now the front camera can't function
wipe and install new rom
if software problem
Boot into recovery
wipe cache and Dalvik Cache & reboot
If it is a software problem, ie. if it was working earlier, should revert back to working condition!
Old thread, I know, but might help someone
Cheers!
try removing battery for 30secs, then reboot
Did anyone get a fix for this problem?
My camera has now stop working and I can´t get it to work again. Help Please.
strumpan76 said:
Did anyone get a fix for this problem?
My camera has now stop working and I can´t get it to work again. Help Please.
Click to expand...
Click to collapse
Have you got a custom ROM or the stock ROM?

Camera Error - Camera is unable to initialize

Hello All users!!
I am dealing with a Camera error on my MOTO-X. I've searched about this error and couldn't find any thread about this.
Take a look in that screenshot, it always happens.
When I clear cache, stop process and restart phone, it used to work, but on next minutes locks again.
I have initialize the camera with a ADB logcat working, and i can see that /dev/video0 is busy. It sounds like any other process owning the camera
I have post the logcat too.
help please...
rskmacho said:
Hello All users!!
I am dealing with a Camera error on my MOTO-X. I've searched about this error and couldn't find any thread about this.
Take a look in that screenshot, it always happens.
When I clear cache, stop process and restart phone, it used to work, but on next minutes locks again.
I have initialize the camera with a ADB logcat working, and i can see that /dev/video0 is busy. It sounds like any other process owning the camera
I have post the logcat too.
help please...
Click to expand...
Click to collapse
What apps do you have that can take pictures? Instagram, Snapchat, etc?
moto x camera
natezire71 said:
What apps do you have that can take pictures? Instagram, Snapchat, etc?
Click to expand...
Click to collapse
Actually none. Ive just factory reset.
I had the same problem. Booting into safe mode would sometimes get the camera to initialize .but the screen was crazy laggy. And taking a picture would just break it again. I thought out was Snapchat at first. But did factory resets and it still did it. I wish I could help but I didn't find anything that fixes it. It's got to be hardware related...
I have a new Moto x now so I am no longer in your boat
I never tried to root or downgrade the boot loader or anything like that. And no water damage at all
Sent from my XT1060 using Tapatalk
try another factory reset...
snapchat and vsco cam and flashlight apps were the #1 causes for me. had to make sure all those apps were closed before trying to open the regular camera.
Camera Error
I cant test right now, coz since yesterday i got no error.
As soon as i got that error again, ( it should happens on next hours) i will test in safe mode. By the way, I have already tested error in safe mode before and it persisted, allthought i will test again.
I have also disable apps like hangout, google+, and other G-stuffs, and got error anyway. I thought that might be the quick camera (2 quick shakes), and disable it in Camera app. No results.
Some days ago I got a other kind of error, googled and saw others like me, where the rear camera stop working and just the selfie works. When I start the camera it goes to selfie, and the button that swap cameras was gone. I solved that clearing the cache by fastboot . But this happened way after the "Unable to Initialize" error.
just informing if it may have any relashionship
Mine started doing this because the camera module was installed incorrectly. Had to send it in and deal with their oh so lovely 3 week turnaround.
Do you have any sort of flashlight apps installed?
No apps
jonnythan said:
Do you have any sort of flashlight apps installed?
Click to expand...
Click to collapse
Sorry my friend, ive just factory reseted my phone. I have google/motorola stuff and Whatsapp...
cant live without whatsapp....... just kidding
Fixed?
sethes302 said:
Mine started doing this because the camera module was installed incorrectly. Had to send it in and deal with their oh so lovely 3 week turnaround.
Click to expand...
Click to collapse
did they fix?
Once Again
My Camera is bugged again...
that sox
Any resolution to this? I'm receiving the camera error as well. I've wiped cache and factory reset twice now, and no luck.
All signs point to hardware issue? Is this something Verizon can replace in-store?
rskmacho said:
My Camera is bugged again...
that sox
Click to expand...
Click to collapse
Very sad..!!!
http://phandroid.com/2014/03/04/and...ogle-fix-arriving-in-a-future-android-update/
sent from my sm-9005.

Back Facing camera not working?

Hi, my back facing camera does not work suddenly.
The only camera working is the front facing camera. there is no option to turn the camera around to use the back facing one. I have tried other apps but there are no options to do so.
Tiongz said:
Hi, my back facing camera does not work suddenly.
The only camera working is the front facing camera. there is no option to turn the camera around to use the back facing one. I have tried other apps but there are no options to do so.
Click to expand...
Click to collapse
warranty!!!
Tiongz said:
Hi, my back facing camera does not work suddenly.
The only camera working is the front facing camera. there is no option to turn the camera around to use the back facing one. I have tried other apps but there are no options to do so.
Click to expand...
Click to collapse
im having the same problem, sometimes it works but when I start up the camera, it comes up black, no picture for about ten seconds and then says "camera error - please restart camera :crying:
icebergon said:
im having the same problem, sometimes it works but when I start up the camera, it comes up black, no picture for about ten seconds and then says "camera error - please restart camera :crying:
Click to expand...
Click to collapse
Tiongz said:
Hi, my back facing camera does not work suddenly.
The only camera working is the front facing camera. there is no option to turn the camera around to use the back facing one. I have tried other apps but there are no options to do so.
Click to expand...
Click to collapse
try clearing cache/dalvik in recovery
download google camera from the app store, that's what i did. i think the factory camera app is buggy
How to get to recovery?
Problem with frontal camera
I have a similar problem with the frontal camera, it shows a black spot, I tried the Google Camera as well and it's the same thing, I unlock the bootloader and I'm not sure if my warranty will be validated.
Any suggestions?
I'm having the same problem, now about 3 days after rooting. Is this a coincidence, or did I mess something up? The only modifications I've made with root are the XPrivacy and Gravitybox Xposed modules. I haven't made any camera tweaks and made sure all the permissions are available in Xprivacy.
edit: Tried clearing the cache; didn't help. Went back and looked at Xprivacy's Usage Data, and found that even though I hadn't disabled any specific permissions for the moto camera, a top-level toggle was switched on. Turning this off fixed the issue.
I've had a similar issue where HDR on crashes Google camera and stock cam. Turning it off fixes it, but I'd like to use HDR.
Anyone else?
Sent from my XT1254 using Tapatalk
I am having the same problem - back camera suddenly stopped working, but the front still does. Tried uninstalling updates to the stock camera app, clearing cache (through recovery as well), installing other camera apps (Google Camera), and even booting into safe mode (3rd party apps disabled). No luck.
I'm not even rooted, nor have I tried. Anyone else have this problem/solve it/have other suggestions? Appreciated. Rather not send in for a full device replacement, if I can avoid it.
Same here
Hi I am having the same issue, the back facing camera stopped working two days ago. I'm not rooted either.
bluesatyr said:
I am having the same problem - back camera suddenly stopped working, but the front still does. Tried uninstalling updates to the stock camera app, clearing cache (through recovery as well), installing other camera apps (Google Camera), and even booting into safe mode (3rd party apps disabled). No luck.
I'm not even rooted, nor have I tried. Anyone else have this problem/solve it/have other suggestions? Appreciated. Rather not send in for a full device replacement, if I can avoid it.
Click to expand...
Click to collapse
Try factory re-set?
ChazzMatt said:
Try factory re-set?
Click to expand...
Click to collapse
It seems to have, in fact, solved itself (I think with one of the Camera app's updates, but it's hard to say for sure). It went back and forth for a while, but it has been stable for the past few weeks.
Shipeepihs said:
Hi I am having the same issue, the back facing camera stopped working two days ago. I'm not rooted either.
Click to expand...
Click to collapse
Same here. I contacted Motorola and they are replacing the phone under warranty. Their support rep ran through the standard cache clear/default app/etc steps and then issued an RMA. It's currently on its way to Texas. I wonder what kind of warranty the replacement phone will have.
robnhl said:
Same here. I contacted Motorola and they are replacing the phone under warranty. Their support rep ran through the standard cache clear/default app/etc steps and then issued an RMA. It's currently on its way to Texas. I wonder what kind of warranty the replacement phone will have.
Click to expand...
Click to collapse
So I performed a factory reset and it still didn't fix it. A day later it randomly worked for 2 hours, then went back to no working. Maybe there is a loose wire or connection in it? I'm going to try calling Motorola for a replacement. I'm assuming I just call their standard customer service number?
this really seems to be a problem. i managed to get mine back for a while on my first Turbo by FXz'ing, but eventually it crapped out again. Hopefully Lollipop will have a better camera app whenever it finally comes out.
Shipeepihs said:
So I performed a factory reset and it still didn't fix it. A day later it randomly worked for 2 hours, then went back to no working. Maybe there is a loose wire or connection in it? I'm going to try calling Motorola for a replacement. I'm assuming I just call their standard customer service number?
Click to expand...
Click to collapse
I'm sure you already took care of this but I always use their chat support. Very fast and works great from a mobile.
Camera is not working properly
im having the same problem, sometimes it works but when I start up the camera, it comes up black, no picture for about ten seconds and then says "camera error - please restart camera
Pllllzzz help me to solve that problem
What worked for me
Actually i am in kitkat and what i actually tried to do after rooting is i tried to fix the external write... . I tried to edit the permission.xml....then after editing my camera stopped working... if u too edited the permission. Xml then undo it.. . It will fix the error
Hi, my back facing camera does not work suddenly.
The only camera working is the front facing camera. there is no option to turn the camera around to use the back facing one. I have tried other apps but there are no options to do so.

"Can't connect to camera" - Nexus 6 error with Lollipop 5.1

My Nexus 6 is unable to start the camera. The google camera app hangs when it starts and nothing shows up. Earlier the camera used to open but it lagged a bit when HDR was on. Now the camera isn't opening anymore. The other apps like Instagram that use the camera are also not able to open it. The app opens up and hangs, nothing shows up just black screen and sometimes the message "Can't connect to Camera" appears. This issue came after 5.1 and I also had buzz launcher installed once but then I removed it. The phone is less than 7 months old and I bought it online from Flipkart (Indian e-commerce site).
What I've tried:
Forced stop the app (Google Camera)
Cleared cache of the app
Booted in recovery mode and wiped cache partition
Factory reset the device
Nothing worked for me, I tried these steps one by one and then tested the camera but it is still not working. Please help me with this, I paid a lot of money for this phone on my own and it feels really bad and annoying that the camera isn't functional anymore.
Thanks in advance.
roboy1000 said:
Nothing worked for me, I tried these steps one by one and then tested the camera but it is still not working.
Click to expand...
Click to collapse
You could try a different camera app.
Camera FV-5.
Camera is a nightmare
Here's my issue with the camera:
I've been on lollipop for a while and I haven't had a problem with it, until the camera decided to take a vacation on me. When it comes to taking pictures, the phone crashes and an icon shows my battery is dead, this happens on a full to half life, so I'm not sure what it's trying to pull here. I've cleared and cleaned the phone, my last option is to reset, though I have a feeling this won't work, since I'll still need the latest android update, so I'm back to square one.
The latest issue Is when it comes to uploading pictures, the phone crashes with the same error sequence.
And the finally issue is the sound the device makes sometimes with the camera. Which is curious because I am careful but it looks like I'm having issues from different sources. I'd like to rule out the software side first.
For the time being, I've disabled the camera completely.
nothman said:
Here's my issue with the camera:
I've been on lollipop for a while and I haven't had a problem with it, until the camera decided to take a vacation on me. When it comes to taking pictures, the phone crashes and an icon shows my battery is dead, this happens on a full to half life, so I'm not sure what it's trying to pull here. I've cleared and cleaned the phone, my last option is to reset, though I have a feeling this won't work, since I'll still need the latest android update, so I'm back to square one.
The latest issue Is when it comes to uploading pictures, the phone crashes with the same error sequence.
And the finally issue is the sound the device makes sometimes with the camera. Which is curious because I am careful but it looks like I'm having issues from different sources. I'd like to rule out the software side first.
For the time being, I've disabled the camera completely.
Click to expand...
Click to collapse
update to android version 5.1.1?
roboy1000 said:
My Nexus 6 is unable to start the camera. The google camera app hangs when it starts and nothing shows up. Earlier the camera used to open but it lagged a bit when HDR was on. Now the camera isn't opening anymore. The other apps like Instagram that use the camera are also not able to open it. The app opens up and hangs, nothing shows up just black screen and sometimes the message "Can't connect to Camera" appears. This issue came after 5.1 and I also had buzz launcher installed once but then I removed it. The phone is less than 7 months old and I bought it online from Flipkart (Indian e-commerce site).
What I've tried:
Forced stop the app (Google Camera)
Cleared cache of the app
Booted in recovery mode and wiped cache partition
Factory reset the device
Nothing worked for me, I tried these steps one by one and then tested the camera but it is still not working. Please help me with this, I paid a lot of money for this phone on my own and it feels really bad and annoying that the camera isn't functional anymore.
Thanks in advance.
Click to expand...
Click to collapse
From the Google product forums it looks like a failure of the camera app to close properly after use.
https://productforums.google.com/forum/m/#!category-topic/nexus/using-the-camera/aY0X1QiGuhY
Either by use of a 3rd party app that uses the camera or the flashlight. Also it seems that using face unlock can cause the issue.
That being said, and you've reset the device... Have you tried the camera right after the reset (without 3rd party apps)?
shel692 said:
From the Google product forums it looks like a failure of the camera app to close properly after use.
Either by use of a 3rd party app that uses the camera or the flashlight. Also it seems that using face unlock can cause the issue.
That being said, and you've reset the device... Have you tried the camera right after the reset (without 3rd party apps)?
Click to expand...
Click to collapse
Yes, I tried the camera just after the reset and it did not work. I think the OS should be responsible to handle the apps and how are they being closed. Google is not working upto the mark on this. I still need help
roboy1000 said:
Yes, I tried the camera just after the reset and it did not work. I think the OS should be responsible to handle the apps and how are they being closed. Google is not working upto the mark on this. I still need help
Click to expand...
Click to collapse
Sadly, it seems like you have 2 options, sucking it up and installing another camera or RMA the device.
I wish that wasn't the case for you, I'm disappointed too. I love this phone.
"Do not meddle with cats for they are subtle and will*piss on your keyboard"

Galaxy S5 Active camera issue

Hello there, I'm fairly new to XDA, so I hope I can get the most help possible. I'm having this issue where whenever i start the camera, I get the error "Warning Server Error Occurred, Restart Camera" while opening the front camera. The back, however, works like a charm. What can I do to fix this? I haven't used this phone in months, before then the camera worked. But now, it stopped. I was on 5.0, but then ADB sideloaded myself to 5.1.1, then to 6.0.1. I've factory reset, cleared my cache, force stopped the camera app and cleared it's data, and even booted into safe more without any sort of luck. Is there an app I can use to fix this issue? A camera app that'll work? Or an app that fixes this? I thank you in advanced.
Bump
Having the same issues. Selecting the front camera always causes the camera app to crash. Tried other camera apps but it persist.
Any help would be great appreciated.

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