Note 4 dust on front facing camera - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

I just noticed a white spec of dust in front of the front facing camera inside the glass. I'm pissed. I didn't notice this before, wondering if dust is getting inside the case from the edges that we know have a tiny gap in them. Has anyone else noticed this? Is there from camera glued inside the case? Debating opening the case up to clear the dust but that's only possible if it's just mounted in front of the camera hole from the back and not glued in there. Ideas?

dandan112988 said:
I just noticed a white spec of dust in front of the front facing camera inside the glass. I'm pissed. I didn't notice this before, wondering if dust is getting inside the case from the edges that we know have a tiny gap in them. Has anyone else noticed this? Is there from camera glued inside the case? Debating opening the case up to clear the dust but that's only possible if it's just mounted in front of the camera hole from the back and not glued in there. Ideas?
Click to expand...
Click to collapse
I would just take it back where you got and complain. If you ordered it call customer care and politely tell them. I think if you open it up if you can then more dust will get in. I guess on the bright side it's on the front camera. Can you tell a lot on the pictures? I don't have any dust in mine. *Knocks on wood* I have the issue with past phones though not just Samsung phones.

I got it from tmobile online. On the phone with them now but getting the run around. So annoying. I've never had this problem with any Samsung phone either ...

dandan112988 said:
I got it from tmobile online. On the phone with them now but getting the run around. So annoying. I've never had this problem with any Samsung phone either ...
Click to expand...
Click to collapse
The device came defective ur in your 14 day. Tell them to replace it or you will go to the BBB and report them.

well, its samsung, not apple, you can't expect stelar customer support.
This is why most people go with apple phones, they like the customer service.
I was able to replaces iPhones, ipads etc from the apple store in 15 mins...
After the honeymoon is over (14 days) with any samsung products they will put you through hell to get a replacement.
All you can do is call and call and try to get it replaced, I would be extremely pissed if I got a flaw on 750 dollar phone and got the run around from them.

Yeah go buy an iPhone that needs replacing every other month. Good luck doing anything with it.
BAD ASS NOTE 4

dandan112988 said:
I just noticed a white spec of dust in front of the front facing camera inside the glass. I'm pissed. I didn't notice this before, wondering if dust is getting inside the case from the edges that we know have a tiny gap in them. Has anyone else noticed this? Is there from camera glued inside the case? Debating opening the case up to clear the dust but that's only possible if it's just mounted in front of the camera hole from the back and not glued in there. Ideas?
Click to expand...
Click to collapse
I think all the Note 4's have some issue. Mine is perfect, but if I wanted to find some minor annoyance, the spen slightly jiggles if I put it with the button faced down.

MattMJB0188 said:
I think all the Note 4's have some issue. Mine is perfect, but if I wanted to find some minor annoyance, the spen slightly jiggles if I put it with the button faced down.
Click to expand...
Click to collapse
I try not to put a magnifying glass over my phones anymore. LoL

sweets55 said:
I try not to put a magnifying glass over my phones anymore. LoL
Click to expand...
Click to collapse
Exactly. I use too lol. It just ended up ruining the experience.

note 4 dust
it not dust, its a reflection of the light. just tilt your phone and see the white spot move.

How could the OP go to the BBB when the business is not even business accredited?
Anyway the good news is that the BBB accepts complaints whether or not the business is a BBB Accredited Business.
http://www.bbb.org/western-washingt...supplies/t-mobile-usa-in-bellevue-wa-27026359
BACARDILIMON said:
The device came defective ur in your 14 day. Tell them to replace it or you will go to the BBB and report them.
Click to expand...
Click to collapse
---------- Post added at 02:14 PM ---------- Previous post was at 02:12 PM ----------
Never came across that at the retail unit at the store. I would insert my own S-Pen to make sure.
MattMJB0188 said:
I think all the Note 4's have some issue. Mine is perfect, but if I wanted to find some minor annoyance, the spen slightly jiggles if I put it with the button faced down.
Click to expand...
Click to collapse
---------- Post added at 02:21 PM ---------- Previous post was at 02:14 PM ----------
There are many possibilities in how dust may have encroached on your device. There are many areas on the device exposed to open air such as the areas related to gapgate, in and around the ear piece, around the home button, and through the back cover (on the top right, some devices have a prominent opening; the light from the LED indicator leaks through, the degree of light leakage varies from Note 4 to Note 4 where the worse was on the AT&T variant). That's what happens when a customer is too anal over their devices.
However the following statement may keep you calm; these are manufacturing issues which Samsung will never address because we're talking Samsung. Run through each thread discussing issues on Galaxy Devices and you'll see what I mean though I never came across dust on any of my devices so that raises a red flag.
If you're within your 14 days, return the defective unit through Tele-sales over the phone, do not go after an exchange order, and park yourself directly in front of a Brick and Mortor T-Mobile Store. Good Luck!
Apple doesn't have much inconsistency across their quality control process, however, I'm sure none of us would have want to get near the iOS ecosystem.
dandan112988 said:
I just noticed a white spec of dust in front of the front facing camera inside the glass. I'm pissed. I didn't notice this before, wondering if dust is getting inside the case from the edges that we know have a tiny gap in them. Has anyone else noticed this? Is there from camera glued inside the case? Debating opening the case up to clear the dust but that's only possible if it's just mounted in front of the camera hole from the back and not glued in there. Ideas?
Click to expand...
Click to collapse

Related

Replacing Front Housing on i9020T

So i picked up a Nexus S i9020T for a price that was steal in any working condition. The screen on it is great, no scratches and I've read the thread regarding the battery door and I'm going to order the rear door from Samsung under a warranty replacement for $16.
That leaves me with the front housing ring around the screen... I see that iFixit's tear down shows them using a heat gun at that step. Is the display connected to the front housing ring with adhesive? For showing a picture of using a heat gun they were mum on exactly what it was needed to pull apart. If it is the ring connecting to the screen, will I lose all adhesive to the old ring by pulling these two apart?
Here's a link to the part below on Global Parts Direct. I'm probably going to replace the back plate with the camera lense too but that seemed self explanatory.
http://www.globaldirectparts.com/Samsung-Nexus-S-GT-I9020T-Front-Housing-p/smsng6098620.htm
I could avoid all of this via a case but I'm just not a case type of guy...
I can't really help with your question but where can you find the back piece with camera lense? I've scratched the ring around the camera lense and was trying to find a replacement.
daisun said:
where can you find the back piece with camera lense?
Click to expand...
Click to collapse
Check the link to the website above, Global Direct parts has the midplate with and without the lense. I didn't look close enough to see if they had just the lense. They seem to be on some sort of holiday and aren't shipping right now but judging from the verbage on their website they'll be back up and running in a few weeks.
Keep the answers coming folks... Surely I'm not the only person that has "refurbed" a scratched front housing ring.
Well I ordered the back from Samsung as a "warranty" replacement. So does anyone know if theres another place other than Global Direct Parts that has the front ring? I don't see any parts available at CNN.CN or Truesupplier.com
And again if anyone knows what the glue situation is going to be like, I'd love to get some feedback on that.
Get ready for the pain of a lifetime. I replaced the front bezel on a galaxy s (they're glued the exact same way) and it is an absolutely terrible experience. I wish you the best of luck because I've seen many people crack the screen while doing so.
danboard said:
Get ready for the pain of a lifetime. I replaced the front bezel on a galaxy s (they're glued the exact same way) and it is an absolutely terrible experience. I wish you the best of luck because I've seen many people crack the screen while doing so.
Click to expand...
Click to collapse
So how did those people reattach the screen to the bezel?
Yeah I also been wondering the same thing and from my reseach I think that its not a strong glue but rather a adhesive thats not very strong. A hair dryer on a low setting will do the samething in helping to separating the parts. You can always contact the people at ifixit to find out how it is really attach.
You can always contact the people at ifixit to find out how it is really attach.
Click to expand...
Click to collapse
...and when they told you, you tell us .-)
please, please with sugar on top
anyway - I wanna replace the bezel too...but havent found anything. let's keep eachother up to date here.
I work at a service and repair store and already tore mine open. The bezel around the screen is the scariest part. Its easy tho, just use a guitar pick and go all the way around the ring. It just snaps in. may help to take the back of the phone off while your doing it.
Sent from my Nexus S 4G using Tapatalk
Its attached with a fairly mild adhesive, I got the screen/bezel apart on my i9023 without using any heat just leveraging it off a little at a time. If I was going to do it again I would use a little heat.
When I replaced my screen all the adhesive stuck to the screen not the bezel. I used a heat gun on low heat to transfer it over to the new screen. It worked but I couldnt get it all over. If you are going to heat it I would recommend it being fairly low, not hot enough to burn your hand.
I bought a replacement front bezel for an i9020T from global direct a few months ago hoping that it would fit my i9023. It doesn't. All yours if you pay postage, Im in Australia.
aygriffith said:
So i picked up a Nexus S i9020T for a price that was steal in any working condition. The screen on it is great, no scratches and I've read the thread regarding the battery door and I'm going to order the rear door from Samsung under a warranty replacement for $16.
Click to expand...
Click to collapse
Did you received the battery door already? Is it the NFC version?
Hi, do you still have this part of Nexus S 9020?
---------- Post added at 05:00 PM ---------- Previous post was at 04:53 PM ----------
execsupport said:
Its attached with a fairly mild adhesive, I got the screen/bezel apart on my i9023 without using any heat just leveraging it off a little at a time. If I was going to do it again I would use a little heat.
When I replaced my screen all the adhesive stuck to the screen not the bezel. I used a heat gun on low heat to transfer it over to the new screen. It worked but I couldnt get it all over. If you are going to heat it I would recommend it being fairly low, not hot enough to burn your hand.
I bought a replacement front bezel for an i9020T from global direct a few months ago hoping that it would fit my i9023. It doesn't. All yours if you pay postage, Im in Australia.
Click to expand...
Click to collapse
Hi, do you still have this part of Nexus S 9020?

Dust in front facing camera

Hey guys, I'm having a massive problem with dust in my front facing camera. It renders it practically unusable, everything looks white when I switch to the front facing camera.
Any ideas on how to remove the dust? I don't even have any idea how it got in. Best bet is through the ear piece I guess.
Sent from my GT-N7000 using xda premium
not sure if it will help you
but for most of my high end cameras i use a Giottos Rocket blower to get rid of the dust in most parts
Thing is, is behind a glass piece sigh
Sent from my GT-N7000 using xda premium
arghh! this seems very problematic since unless you dismantle the Note, it will be nearly impossible to wipe the dust. Didn't you use a protective cover and screen protection from the beginning or the dust was present the 1st day you got the Note?
Final5k said:
arghh! this seems very problematic since unless you dismantle the Note, it will be nearly impossible to wipe the dust. Didn't you use a protective cover and screen protection from the beginning or the dust was present the 1st day you got the Note?
Click to expand...
Click to collapse
Thats the thing. I dont remember if it was present the day I bought it. Yeah I did use a protective cover. You guys don't have a problem with dust in the front camera?
Maybe it's a fault? Can you physically see the dust on the glass in front of the camera? Mine looks clear like this image:
http://i-cdn.phonearena.com/images/reviews/108271-image/Samsung-Galaxy-Note-LTE-Review-Design-16.jpg
You probably can take it to warranty Samsung service and say it never worked.
I don't use a protective cover and have had no dust issues. I've noticed some dirt/dust getting into the back cover area which i just blow out occasionally. Maybe if you clean/blow out those areas and ports it might dislodge any debris?
rowee270 said:
Maybe it's a fault? Can you physically see the dust on the glass in front of the camera? Mine looks clear like this image:
http://i-cdn.phonearena.com/images/reviews/108271-image/Samsung-Galaxy-Note-LTE-Review-Design-16.jpg
You probably can take it to warranty Samsung service and say it never worked.
I don't use a protective cover and have had no dust issues. I've noticed some dirt/dust getting into the back cover area which i just blow out occasionally. Maybe if you clean/blow out those areas and ports it might dislodge any debris?
Click to expand...
Click to collapse
Yes, I can physically see the dust. The front facing camera is greyed over. Sighh
Well if you're feeling adventurous, you can dissemble the Note yourself and clean it. There are a few tutorials on youtube under "disasemble galaxy note" such as this one:
http://www.youtube.com/watch?v=UFDr3PQMTxw
It doesn't seem that hard and you don't need any special equipment.
This definitely sounds like a clear cut warranty claim case.
Nothing is supposed to be able to enter that little space in front of the camera if the phone has not broken or been broken since day one. Thats my point of view anyway.
rowee270 said:
Well if you're feeling adventurous, you can dissemble the Note yourself and clean it. There are a few tutorials on youtube under "disasemble galaxy note" such as this one:
http://www.youtube.com/watch?v=UFDr3PQMTxw
It doesn't seem that hard and you don't need any special equipment.
Click to expand...
Click to collapse
I followed the video and dissembled the phone. Luckily it all went well and I was able to remove all the dust. The front camera is working perfect now. Thankss!
Julian2103 said:
I followed the video and dissembled the phone. Luckily it all went well and I was able to remove all the dust. The front camera is working perfect now. Thankss!
Click to expand...
Click to collapse
Awesome
Just a generall concern...shouldn't the warrenty cover a scenario like this?
Julian2103 said:
I followed the video and dissembled the phone. Luckily it all went well and I was able to remove all the dust. The front camera is working perfect now. Thankss!
Click to expand...
Click to collapse
I had same problem, and also eventually dissasembld to clean. I did otice (prior to dissassembly) that the glass screen was slightly loose against the chrome bezel at along the top edge (i.e. where the earpiece & front cam are located). pressing on that edge (particularly at the RHS near the cam) there was some "give" - i.e. you could push the glass and it would depress into the bezel by 1mm-2mm and then spring back up.
I suspect that is why dust has ben able to enter. Unfortunately, after cleaning and reassembly, the same "give" is still there. I'd hoped that it was just a badly assembled unit and that it would now be properly sealed, but no joy.
did/does your phone have a similar issue by any chance?
Also, I did the cleanout yesterday, same day as I upgraded to ICS (UK CPW XXLQ2 baseband XXLPT). I'm now noticing terrible wifi/cell radio performance (lost 25% battery in 45 mins just browsing with min screen brightness, lots of wifi dropouts, loads of heat dissipating to rear of case). This in same place (my bed!) as I always surf same sites every morning and where on Gingerbread I'd have no dropouts and my battery drain would be minimal (<5%).
Again, I'm wondering whether ICS is to blame or whether I've somehow messed up during reassembly (maybe poorly reconnected one or more of the ribbon connectors leading to the radio chip?). Have you noticed any difference in Wifi/cellular reception since reassembly?
Battery drain and wifi performance continued to be terrible, so I took it apart again and reassembled once more, this time with greaer care. I think I had done a bad job 1st time round as it's now got much better wifi signal, back to how it was originally.
Battery drain is slightly better too but still much worse than on GB but I think that is just a defect of the stock ICS, just coincience that I did the ICS install same day that Itook the note apart.
Did anyone try to blow out the dust and did that work?
I'm not to keen to pick the phone apart for it.

Front Camera Problem (Hardware)

Just to let everyone know what to potentially expect in the future, the front camera can come loose for some reason.
Bought on April 21st and noticed it on September 29th. Basically it looks like the camera or a shim dropped in front of the camera. The end result is attached. I didn't have another camera to show you what it looks like but you could tell it had a physical problem. Took it back to ATT for a warranty replacement.
I am a front pocket user but placed upside down, and the phone has always been protected with a case and tempered glass. Dropped 1 time on concrete from 3 feet. Been in the shower about 5 times with it. Downloaded a fishing game that required a lot of shaking. Not sure what caused it but it happened. Not a selfie kind of person so just discovered it today.
http://i1011.photobucket.com/albums/af240/tabascoz28/20140929_152302_zpsf24a4871.jpg
The image above is of a corner of the room. Baseball bat on the bottom and my shadow on the wall. The 1/3 of the top of the image is obscured by the shim or the camera drop.
I had the same problem had to go to att repair center to get a replacement. Very quick process. The person working there told me it's a very common issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Happened to me about 2 months ago. Got mine at Walmart so it was out of warranty and my other option was to send it to Samsung. I ended up very carefully lifting that side of the glass with a thin guitar pic and used a flat needed to move it back in place. Just like new.
Adhesive failure ??....and what model ??....the active or standard S5 ??
Good information OP...thank you for sharing. ...g
Standard for me, the originator. Nice to know that if we had to, we can go in and do it ourselves.
zingzongzang said:
Happened to me about 2 months ago. Got mine at Walmart so it was out of warranty and my other option was to send it to Samsung. I ended up very carefully lifting that side of the glass with a thin guitar pic and used a flat needed to move it back in place. Just like new.
Click to expand...
Click to collapse
Did you have to heat the glass up? Was it the camera that moved or some sort of shim? Did you put your own adhesive when you were in there?
Same problem here. I have the standard S5. Been thinking of going yo AT&T and getting a replacement.
tabascoz28 said:
Did you have to heat the glass up? Was it the camera that moved or some sort of shim? Did you put your own adhesive when you were in there?
Click to expand...
Click to collapse
nope i just was careful and used steady pressure. It was the gasket that surrounds the front facing camera. No I moved it back in place and used canned air to clean the dust if any and then pressed it back down. The glass is flush again and I haven't had a problem since. That being said it's probably not sealed anymore.

[Q] Samsung Clear View case scratched my screen

Hi all
I have a 2 week old S6 Edge which i fitted the Samsung Clear View case from day one (Phone was purchased from Carphonewarehouse on the 29th April). The screen is now full of scratches since and is bloody annoying the hell out of me. I have contacted Samsung UK and awaiting reply.
I strongly recommend avoiding this case at all costs. It is expensive and WILL scratch your screen no doubt about that. See attached photos
Anybody else experienced this???
galijanach said:
Hi all
I have a 2 week old S6 Edge which i fitted the Samsung Clear View case from day one (Phone was purchased from Carphonewarehouse on the 29th April). The screen is now full of scratches since and is bloody annoying the hell out of me. I have contacted Samsung UK and awaiting reply.
I strongly recommend avoiding this case at all costs. It is expensive and WILL scratch your screen no doubt about that. See attached photos
Anybody else experienced this???
Click to expand...
Click to collapse
What does the inside of the case look like? Can you see damage on there as well?
Samsung Clear View case scratches screen
The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER:crying:
charnapops said:
The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER:crying:
Click to expand...
Click to collapse
I am totally shocked! i thought mine was bad but seeing yours making me cry
charnapops said:
The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER:crying:
Click to expand...
Click to collapse
Wow, I am totally shocked!
My S6 edge has more scratches than my S5 which I never really looked after so it seems like the glass isn't as scratch proof as previous generations, not helped by the fact of the issue of getting a decent screen protector.
Just came off the phone from Samsung UK and awaiting to speak to the manager. I have emailed them images of the screen with the Clear View cover.
I am just shocked that a £800 smartphone that claims to have the latest Gorilla Glass 4 is more prone to scratches than older generations. I had iphones, Galaxy S4, Note 3, HTC One M7 and still have the HTC One M8 and not a single one of these phones exhibited the same issues as this one.
I really hope Samsung come up with something
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
galijanach said:
Just came off the phone from Samsung UK and awaiting to speak to the manager. I have emailed them images of the screen with the Clear View cover.
I am just shocked that a £800 smartphone that claims to have the latest Gorilla Glass 4 is more prone to scratches than older generations. I had iphones, Galaxy S4, Note 3, HTC One M7 and still have the HTC One M8 and not a single one of these phones exhibited the same issues as this one.
I really hope Samsung come up with something
Click to expand...
Click to collapse
My friend has the S6 and that doesn't have a mark on it, could be a downside of the edge screen?
I've attached a shot of my home button, it looks like it would rub off but it won't, they are scratches
blue13x said:
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
Click to expand...
Click to collapse
Hasn't been that easy with the S6 Edge
blue13x said:
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
Click to expand...
Click to collapse
Not logical at all.
I had many other phones with similar cases and none was fitted with a screen protector. All were pristine. My HTC One M8 with a similar case doesn't exhibit any of these issues. I think perhaps the screen on the S6 Edge (don't know if the non edge is experiencing the same issues) is rubbish and the Clear View case doesn't help at all and makes it worse.
Samsung UK have just rang me to let me know that they are now aware of this and passed it on to the head office (wherever that may be) to make a decision. The more of us calling them the better. They need to be aware of the grand scale of this.
here some interesting links. Make sure you read the comments below too:
http://www.xda-developers.com/is-your-galaxy-s6-edge-pre-scratched/
http://forums.androidcentral.com/samsung-galaxy-s6-edge/514904-screen-scratching-easily.html
http://www.redmondpie.com/galaxy-s6-has-a-new-problem-scratched-camera-lens-cover-chipping-paint/
I hope Samsung read this
just the same, got scracthes al over the screen with only 2 weeks of use, sooo bad samsung, lets create #covergate !!!!!!!!!!!!!
yeye2 said:
just the same, got scracthes al over the screen with only 2 weeks of use, sooo bad samsung, lets create #covergate !!!!!!!!!!!!!
Click to expand...
Click to collapse
#S6scratchgate sounds good too!
galijanach said:
Not logical at all.
I had many other phones with similar cases and none was fitted with a screen protector. All were pristine. My HTC One M8 with a similar case doesn't exhibit any of these issues. I think perhaps the screen on the S6 Edge (don't know if the non edge is experiencing the same issues) is rubbish and the Clear View case doesn't help at all and makes it worse.
Click to expand...
Click to collapse
I think having hard plastic instead of a fabric has probably amplified the issue but it does seem like the S6 edges screen is prone to scratching easier than other GG3/4 phones
logicl (sic) LOGICAL?
blue13x said:
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
Click to expand...
Click to collapse
No it isn't "LOGICAL". I have never needed screen protectors on any previous phones and I have had a variety of covers. I didn't realise this was a forum for clever arse comments!!??
AND, furthermore, Samsung UK are aware of this issue and are currently dealing with my problem as I am not the first person to bring it to their attention
---------- Post added at 02:19 PM ---------- Previous post was at 02:12 PM ----------
galijanach said:
Samsung UK have just rang me to let me know that they are now aware of this and passed it on to the head office (wherever that may be) to make a decision. The more of us calling them the better. They need to be aware of the grand scale of this.
Click to expand...
Click to collapse
Hi there. I have just been on the phone with Samsung for half an hour and they agree there is an issue and are aware of other cases so I guess the more people say something there may be chance we can have a reasonable outcome. I've been asked to send photographs and receipts so that's a start. Good luck
It's not just S6 Edge. My Clear View case has scratched my S6 although not as badly as in these images.
I would say there are several problems with the case. First like the previous poster said the lid is too hard. Second (at least for the S6 case) the lid has some room to move. The Dot view case I had for my HTC M8 was soft and more fixed so that it would not move against the screen. Third, and this one I'm not sure matter as much, the case seems to gather a lot of static electricity, thus attracting small particles.
As a comparison I have these phones
HTC M8 with dot view cover. After a year of usage the screen is completely flawless. I couldn't find the least mark on it
S4 Active used for 2 years without any case. Has some small hairline scratches that are not very disturbing
S6 used with Clear view cover. The first day it had bigger marks on the screen than my 2 year S4 active. I thought it was just really bad luck so I kept using the cover and now the screen has a lot more blemishes.
First of all thanks a million guys for the heads up, I was that close of getting one of these covers considering how nice looking and catchy it is, but to think it can do such scratches to the screen, I mean come one, what was that talk about Corning Gorilla Glass 4 and how hard it is to get broken let alone get scratched, I know we all saw a lot of drop-test videos official and non-official (some times they throw it face down on rocks and really pointy and hard surfaces) yet they some times get no scratches at all, so for this cover to do such damage, it's a shame really, and in my humble opinion it's not Logical at all for the cover to do such scratches, I read the headlines but couldn't believe it until I saw the pictures, I was shocked of it really, and I'm now more afraid than ever of dropping the phone, and a screen protector of any kind now is a must, for my old S5 I didn't have to worry about the screen at all, and I dropped it sometimes face down, but I have never dealt with such scratches knowing that I used the device for more than 6 months before I could buy a tempered glass screen protector.
not only the edge
normal S6 here..same issue..day after I got my clear cover scratches appared
---------- Post added at 03:33 PM ---------- Previous post was at 03:32 PM ----------
Ahmedivx said:
First of all thanks a million guys for the heads up, I was that close of getting one of these covers considering how nice looking and catchy it is, but to think it can do such scratches to the screen, I mean come one, what was that talk about Corning Gorilla Glass 4 and how hard it is to get broken let alone get scratched, I know we all saw a lot of drop-test videos official and non-official (some times they throw it face down on rocks and really pointy and hard surfaces) yet they some times get no scratches at all, so for this cover to do such damage, it's a shame really, and in my humble opinion it's not Logical at all for the cover to do such scratches, I read the headlines but couldn't believe it until I saw the pictures, I was shocked of it really, and I'm now more afraid than ever of dropping the phone, and a screen protector of any kind now is a must, for my old S5 I didn't have to worry about the screen at all, and I dropped it sometimes face down, but I have never dealt with such scratches knowing that I used the device for more than 6 months before I could buy a tempered glass screen protector.
Click to expand...
Click to collapse
it is absolutly true(sadly)
just starting posting photos in twitter with #S6scratchgate
already contacted by samsung spain but lets post our photos so everyone knows that there is something wrong with s6 and S6 edge screens

Cracks

I thought I had a very fine barely noticeable scratch both on the front and back glass. There is nothing in my pocket or where I place my phone usually that would scratch it(plus isn't it gorilla glass 5?).
Anyway, now I look at the back and that very fine scratch has expanded... GREAT, it's not a scratch but a crack. The front is staying put but the back crack is spreading and now split off to form another one. It is very tiny and you have to angle the phone to see it.
This phone has never been dropped. I don't put it in my back pocket. Nothing has ever been placed or dropped on top of it. WTF?
Anyone else have this problem. I doubt this is covered under warranty. I am so pissed. My last couple phones have been disasters. I need to stop buying phones right after they come out... (all though that might not help as the nexus 6p I had didn't have problems for a year. argh! why do phones suck these days)
It sounds like a manufacturer defect. And that's difficult because you have to prove that. Perhaps you can just go into wherever you got it or to a carrier store and talk to them and explain. They might be cool with replacing it.
I've read a lot of posts around talking about how this phone scratches easily. It's actually got me considering putting on a screen protector and I've never done that before.
Could the crack possibly be due to heat causing the expansion of the glass? I'm thinking perhaps the gap everyone talks about on the note 3 note 4 etc models is for that reason. To allow the glass some space when it gets hot.
Just my thoughts.
Sent from my SM-N950U using Tapatalk
Limeybastard said:
Could the crack possibly be due to heat causing the expansion of the glass? I'm thinking perhaps the gap everyone talks about on the note 3 note 4 etc models is for that reason. To allow the glass some space when it gets hot.
Just my thoughts.
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
I have the light leak along the sides, but it is not caused by a gap in the glass. It's the black along the edges of the screen not being all the way to the very bottom.
centran said:
I thought I had a very fine barely noticeable scratch both on the front and back glass. There is nothing in my pocket or where I place my phone usually that would scratch it(plus isn't it gorilla glass 5?).
Anyway, now I look at the back and that very fine scratch has expanded... GREAT, it's not a scratch but a crack. The front is staying put but the back crack is spreading and now split off to form another one. It is very tiny and you have to angle the phone to see it.
This phone has never been dropped. I don't put it in my back pocket. Nothing has ever been placed or dropped on top of it. WTF?
Anyone else have this problem. I doubt this is covered under warranty. I am so pissed. My last couple phones have been disasters. I need to stop buying phones right after they come out... (all though that might not help as the nexus 6p I had didn't have problems for a year. argh! why do phones suck these days)
Click to expand...
Click to collapse
I have yet to join an XDA forum regarding all the mobiles I have owned in recent years and not found one of these threads.
Some peers actually claim to have had their screen crack overnight while on the bed side table? And so it goes on. Its a mystery?
I have seen an 18" dia ships porthole 1.5" thick get dropped and not break yet overnight while standing in a wooden jig they have broken! Glass is an inherently odd material and I have no idea what you are going to do to resolve this situation? This phenomena can happen but its generally owners who, either known or unkown, break the glass.
Where is the crack? Can you possibly post a photo? This would be invaluable to asses what may have accurd.
This could be difficult for you to resolve. Have you insured it?
Ryland
I noticed I have a crack on the back as well. Been in a case since I got it and no drops, but still a crack. Don't know how it got there, but at least I can't see it
Sent from my SM-N950U using Tapatalk
I was on the Verizon support site tonight. There are a small number of people there who are complaining about this exact thing.

Categories

Resources