Last night at 1am I did an upgrade, thought it was through jump but was just a regular upgrade. Now I have two EIP's which is fine the balance on the nexus 5 is low.
My concern is that the nexus 6 will mess up jump even though my line has jump coverage.
I need it for the insurance coverage. Rep said only way to do a real jump upgrade is to refuse the package and try again. Forgot to ask her about insurance.
Any one have any idea if I'll be covered?
lightsout said:
Last night at 1am I did an upgrade, thought it was through jump but was just a regular upgrade. Now I have two EIP's which is fine the balance on the nexus 5 is low.
My concern is that the nexus 6 will mess up jump even though my line has jump coverage.
I need it for the insurance coverage. Rep said only way to do a real jump upgrade is to refuse the package and try again. Forgot to ask her about insurance.
Any one have any idea if I'll be covered?
Click to expand...
Click to collapse
The EIP in Jump is tied to the phone, not the line. So if you did a regular upgrade, you might have a separate EIP that isn't part of Jump. I'd confirm with T-Mobile that you do have an EIP for your Nexus 6 and be sure to get the details of its coverage.
Typically when you do a Jump upgrade, you turn in the previous Jump device, which sounds like a Nexus 5 that you purchased from T-Mobile. When they accept your previous device any balance remaining to pay it off is cleared and you start over with your new Jump device. Doing Jump upgrades can't be done online, only in a T-Mobile store.
If your getting a N6 sent to you by T-Mobile, instead of refusing the package I'd talk to a manager at the T-Mobile store to see if you can "return it" and then rebuy it under your Jump upgrade. As difficult as it is to get this phone, go for the solution in which you get to keep it.
Sent from my MB Nexus 6 (64 GB)
GPS Ordered, 2-Day Shipping: 10/29, 13:29
Account Charged: 11/14
Shipping Notification: 11/18, 03:42
Device Received: 11/19, 14:59
All Times in EST
I had a similar issue.
I went to T-mobile yesterday to get the phone with my Jump upgrade. I wanted to put 100$ down on the phone. Originally he told me for whatever reason it wouldn't go thruogh even thoughI was paying for jump, I wasn't using it.
He said if I went the non jump route, they would give me the trade in value of my phone and I'd be responsible for the remaining EIP balance, and then the balance of the nexus 6 as well. I can't remember if I had to put money down on the nexus through this route or if it was still 0$ down.
My issue ended up being resolved because of something else, but it looks like you get more for your phone through the jump program. They pay off the balance, where as with a non-jump upgrade you only get the trade in value of your phone, not necessarily how much you still owe on it.
Without jump my Note 3 was $260 trade in. With Jump it was was remaining balance on my EIP account $350
Its possible you would have to put some money down on the phone if you go the non jump route. .. Not sure if they do financing for that method.
Hope that makes sense. Hope I helped
Thanks guys, indeed I do have two EIP's now. I put down $60 and am now paying monthly for my old nexus 5 and the new 6. If the only difference is the trade in on my phone thats fine. Because I don't owe much. But I'm pretty sure jump is also how tmobile handles insurance on the phones. I'll have to call them back today and clarify.
soljaofjesus said:
I had a similar issue.
I went to T-mobile yesterday to get the phone with my Jump upgrade. I wanted to put 100$ down on the phone. Originally he told me for whatever reason it wouldn't go thruogh even thoughI was paying for jump, I wasn't using it.
He said if I went the non jump route, they would give me the trade in value of my phone and I'd be responsible for the remaining EIP balance, and then the balance of the nexus 6 as well. I can't remember if I had to put money down on the nexus through this route or if it was still 0$ down.
My issue ended up being resolved because of something else, but it looks like you get more for your phone through the jump program. They pay off the balance, where as with a non-jump upgrade you only get the trade in value of your phone, not necessarily how much you still owe on it.
Without jump my Note 3 was $260 trade in. With Jump it was was remaining balance on my EIP account $350
Its possible you would have to put some money down on the phone if you go the non jump route. .. Not sure if they do financing for that methodHope that makes sense. Hope I helped
Click to expand...
Click to collapse
Yes, that's how T-Mobile handles their subscribers now. Since they "did away" with Service Contracts, they allow subscribers to purchase phones and pay for them over a 2-year period. Once the device is paid off, it's your to do what you wish. To clarify, you can leave T-Mobile whenever you'd like, but you'd have to pay the balance for the device. You also don't have to wait 2 years to pay off the phone, you can do it from day one, in a week, or a year. The key to understand is that once that it's paid off, the device is yours and the carrier is suppsoed to provide you with a Network Unlock PIN (doesn't apply to Nexus/GPE devices; only carrier locked).
lightsout said:
Thanks guys, indeed I do have two EIP's now. I put down $60 and am now paying monthly for my old nexus 5 and the new 6. If the only difference is the trade in on my phone thats fine. Because I don't owe much. But I'm pretty sure jump is also how tmobile handles insurance on the phones. I'll have to call them back today and clarify.
Click to expand...
Click to collapse
Yes. From T-Mobile's Jump FAQ
JUMP! includes Premium Handset Protection (PHP), which covers accidental damage, mechanical breakdown, loss, and theft, and provides a replacement phone up to two times in twelve months after the deductible or any processing fees are paid. If a device is damaged and does not pass the 3-point inspection at trade in, you must file a claim for the damaged device through PHP and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated. However, this can be handled in one visit to a participating T-Mobile store. If you want to file a PHP claim but not process an upgrade, you can call the vendor directly without a store visit.
Click to expand...
Click to collapse
So I spoke with T-Mobile and they said insurance will be covered just as it would have if I did a jump order.
Only difference being I don't get to trade in my phone to get rid of the previous EIP.
So I'm good to go thanks folks.
Related
So i was planning on buying the S4 outright because I have another month before I can renew my contract, but I learned from a sprint employee there is a 100 fee I can pay to renew early, only thing is I have to trade my S3 in, no issue there, I get a hundred dollar credit for my S3 which takes care of that fee, so I get the phone for 250.
I work right next door to a radio shack, and unfortunately whenever I have a question these guys have NO idea.
I was really hoping I could do the same deal at radio shack, pay a fee to upgrade early.
Would anyone here know about that?
Call account services or go to a corporate store. After the process is completed you will be able go into radio shack, and handle your business as usual.
Sent from my SPH-L710 using XDA Premium HD app
You have to trade in your s3... no issues there. that is a HUGE ISSUE. s3's can go for $300-350 on craigslist or e-bay!
I was in the same situation like you. I'm about 4 months away from an upgrade. I chatted with sprint and they said the same thing you mentioned, that I have to pay $100 and do the buyback program from them (ripoff). So instead of a chat, I've always had luck with calling instead. They immediately transferred me to the correct department, they said I can play $100 for an early upgrade. A few hours later, every site i checked, i was eligible for an upgrade. You do not have to go through the buyback program!
pbrbent said:
So i was planning on buying the S4 outright because I have another month before I can renew my contract, but I learned from a sprint employee there is a 100 fee I can pay to renew early, only thing is I have to trade my S3 in, no issue there, I get a hundred dollar credit for my S3 which takes care of that fee, so I get the phone for 250.
I work right next door to a radio shack, and unfortunately whenever I have a question these guys have NO idea.
I was really hoping I could do the same deal at radio shack, pay a fee to upgrade early.
Would anyone here know about that?
Click to expand...
Click to collapse
lil4o8kid said:
You have to trade in your s3... no issues there. that is a HUGE ISSUE. s3's can go for $300-350 on craigslist or e-bay!
I was in the same situation like you. I'm about 4 months away from an upgrade. I chatted with sprint and they said the same thing you mentioned, that I have to pay $100 and do the buyback program from them (ripoff). So instead of a chat, I've always had luck with calling instead. They immediately transferred me to the correct department, they said I can play $100 for an early upgrade. A few hours later, every site i checked, i was eligible for an upgrade. You do not have to go through the buyback program!
Click to expand...
Click to collapse
Called. They charged the 100 to my account. And now I don't have to trade my phone in! Good enough for me!
Sent from my SPH-L710 using xda app-developers app
Yeah, I'm surprised Radioshack would do that. I was told by a Sprint rep that only a Corporate store would do it.
I personally took advantage of this and paid a hefty $275 fee for the early upgrade, but it's worth it because I won a gift card from my work that covered the costs.
BestBuy will give you 262$ for the s3
If you wanted to keep your SGS3, you can also put another device on that line and trade that one in. Obviously will not get as much for the SGS3, but you can keep that device or sell and get more. I put one of my dummy phones (old Evo Shift) on the line.
Sent from my SPH-L710 using Xparent Skyblue Tapatalk 2
i work for sprint and let me assure you you do not HAVE to do the buyback to use the "upgrade now" or "upgrade buyup" programs
So I'm a month away from an upgrade but I need a new phone. The chat people said I'm eligible for an early upgrade at the $150 for the SGS4. So I HAVE to trade a phone in and pay 100 bucks to get the early upgrade? I'm confused... I have the SGS2.
agentfazexx said:
So I'm a month away from an upgrade but I need a new phone. The chat people said I'm eligible for an early upgrade at the $150 for the SGS4. So I HAVE to trade a phone in and pay 100 bucks to get the early upgrade? I'm confused... I have the SGS2.
Click to expand...
Click to collapse
I'm surprised that they are going to give you the $150 price for the phone. I had to pay $250 for the phone + my early upgrade fee - E4GT trade in.
So basically I paid $250 (Phone) + $275 (early upgrade) - $75 (E4GT trade in) = $450
mjs2011 said:
I'm surprised that they are going to give you the $150 price for the phone. I had to pay $250 for the phone + my early upgrade fee - E4GT trade in.
So basically I paid $250 (Phone) + $275 (early upgrade) - $75 (E4GT trade in) = $450
Click to expand...
Click to collapse
The phone is $150 for a new/renewed contract.
agentfazexx said:
So I'm a month away from an upgrade but I need a new phone. The chat people said I'm eligible for an early upgrade at the $150 for the SGS4. So I HAVE to trade a phone in and pay 100 bucks to get the early upgrade? I'm confused... I have the SGS2.
Click to expand...
Click to collapse
If your only a month away, you should only have to pay 50$. also keep in mind it can take upwards of 24 hours to get the upgrade reset in the internal system so that stores and retailers can view and utilize it. an epic touch is currently worth 75$ in buyback value, although dont let them pressure you into thinking you HAVE to utilize the buyback program, because you dont.
hapticxchaos said:
If your only a month away, you should only have to pay 50$. also keep in mind it can take upwards of 24 hours to get the upgrade reset in the internal system so that stores and retailers can view and utilize it. an epic touch is currently worth 75$ in buyback value, although dont let them pressure you into thinking you HAVE to utilize the buyback program, because you dont.
Click to expand...
Click to collapse
50 bucks is fine. But my upgrade is on June 1. I won't do the buyback thing though, I'd rather keep my E4GT as a backup just in case... So you're confident that they'll give me an early upgrade with 50 or under as a fee aside from the phone? Don't want to waste my time going to the store.
agentfazexx said:
50 bucks is fine. But my upgrade is on June 1. I won't do the buyback thing though, I'd rather keep my E4GT as a backup just in case... So you're confident that they'll give me an early upgrade with 50 or under as a fee aside from the phone? Don't want to waste my time going to the store.
Click to expand...
Click to collapse
absolutely. i wouldnt even waste my time going to the store, just call care and get transferred to retentions (or google the retentions number) and mmmmmmmm it should be 50 in may 1st, they might leave you hangin since its still technically april....they are strict about the price, even by one day.
please keep in mind most if not all buyups get billed to the account, unless it sends you over your spending limit in which case they will either retract the offer or make you catch up first. so the only thing you have to put up is the price of the phone at upgrade price
---------- Post added at 05:49 AM ---------- Previous post was at 05:46 AM ----------
agentfazexx said:
So I'm a month away from an upgrade but I need a new phone. The chat people said I'm eligible for an early upgrade at the $150 for the SGS4. So I HAVE to trade a phone in and pay 100 bucks to get the early upgrade? I'm confused... I have the SGS2.
Click to expand...
Click to collapse
nope. i hate the way sprint advertises the 150$ thing, they make it seem like thats how much you spend on the phone, or how much you get off...when in most cases its less or barely more, and you get WAY more than 150$ off...
lemme assure you if you get your upgrade moved up (lets say 100$, it gets billed to the account) you will still be spending the 249.99$+tax to get the s4 (unless you utilize the buyback program which can eat SOME cost)
hapticxchaos said:
absolutely. i wouldnt even waste my time going to the store, just call care and get transferred to retentions (or google the retentions number) and mmmmmmmm it should be 50 in may 1st, they mleave you hangin since its still technically april....they are strict about the price, even by one day.
please keep in mind most if not all buyups get billed to the account, unless it sends you over your spending limit in which case they will either retract the offer or make you catch up first. so the only thing you have to put up is the price of the phone at upgrade price
---------- Post added at 05:49 AM ---------- Previous post was at 05:46 AM ----------
nope. i hate the way sprint advertises the 150$ thing, they make it seem like thats how much you spend on the phone, or how much you get off...when in most cases its less or barely more, and you get WAY more than 150$ off...
lemme assure you if you get your upgrade moved up (lets say 100$, it gets billed to the account) you will still be spending the 249.99$+tax to get the s4 (unless you utilize the buyback program which can eat SOME cost)
Click to expand...
Click to collapse
Now I'm even more confused... The lady on the Sprint live chat said I am eligible for early upgrade meaning I can get the phone at the $150 internet price. (All her words)
My spending limit is like $150 or something last I checked.
---------- Post added at 04:19 PM ---------- Previous post was at 04:11 PM ----------
Either way, I'm leaving work in five minutes and heading to the Sprint store. I will report my findings after that.
If the first says "no early upgrade" or "early upgrade with crazy fee" is it worth hitting up another store?
agentfazexx said:
Now I'm even more confused... The lady on the Sprint live chat said I am eligible for early upgrade meaning I can get the phone at the $150 internet price. (All her words)
My spending limit is like $150 or something last I checked.
---------- Post added at 04:19 PM ---------- Previous post was at 04:11 PM ----------
Either way, I'm leaving work in five minutes and heading to the Sprint store. I will report my findings after that.
If the first says "no early upgrade" or "early upgrade with crazy fee" is it worth hitting up another store?
Click to expand...
Click to collapse
The phone costs 249.99 $+tax +36 activation charge, with an upgrade or new line of service. If you are not currently upgrade eligible you can pay a small fee based on the length of remaining contract to get your device upgrade eligibility moved up. If you get this phone for 150 $ please let us know because ill take 10! Lol but in all seriousness I would wait the month to avoid the buyup unless you reeeeally need a new phone.
hapticxchaos said:
The phone costs 249.99 $+tax +36 activation charge, with an upgrade or new line of service. If you are not currently upgrade eligible you can pay a small fee based on the length of remaining contract to get your device upgrade eligibility moved up. If you get this phone for 150 $ please let us know because ill take 10! Lol but in all seriousness I would wait the month to avoid the buyup unless you reeeeally need a new phone.
Click to expand...
Click to collapse
I reeeally did need a new phone since the SGSII had some echoing issue and I am on call starting May 8th. Ended up being affordable enough for me.
Now that I have the S4, now what?
Got mine for $50
Sent from my SPH-L720 using xda app-developers app
There are two upgrade early options
In store= trade in your old phone and pay fee, also known as upgrade now. With this option the phone trade is required
Call Care=they bill a fee to your account. No phone trade required
Read about it on here, it is a different program.
Sent from my SPH-L900 using xda app-developers app
Why would wifi keep turning itself on after I turn it off on this phone?
**Warning** Kind of a long read but I'm curious to other peoples thoughts.
Wanted to share my experience today. I went into a Corporate AT&T store planning on upgrading to a 32GB MB Nexus 6 on the Next program. I'm good with it being carrier locked and I'll just remove the AT&T bloatware. I was excited that they had them in stock, however I noticed that the retail price was for $682.99 instead of $649 like Google has it for. I asked the rep and he was surprised and looked it up. I told him that other carriers were selling it for $649 also, and he verified it but couldn't explain it and mentioned that they can't match it either. I asked why do I want to pay like $30 more for it to be carrier locked and have bloatware installed (okay with it but not gonna pay for it).
At home, I called 611 to see if they would match it and see if they knew why. The first rep basically said that was the way it was and didn't really seem interested. The second time I called (I know now maybe I'm crazy but didn't think its right), I asked for their loyalty department cause I know they have more power. The guy there said he was being told that its not ATT but the Manufacture that is dictating the price. I told him that Motorola has it for $649 on their website and it doesn't make sense that they are letting everyone else sell it for one price and making AT&T sell it higher. Told them that I may change carriers if AT&T thinks that its good business practice to charge more then everyone else.
I want to point out that:
1. I was never rude or demanded anything. Just told them that I hope it gets pushed up and corrected.
2. Realize that this is a first world problem and I could just go purchase it from Google or somewhere else but I feel its the principle. Its not right to charge like $30 more and add to the fact that I would have paid higher taxes.
3. They still ended up not matching the price but did offer me a $50 discount off the contract price but told them I didn't want a contract.
The extra cost is for the high quality paint used for the death star logo on the back. (The one that comes off if you stare at it hard enough.)
Actually, I didn't mind the extra 30 for one simple reason: it didn't require waiting 6 to 20 weeks for moto to get stock and ship.
Sent from my Nexus 6 using Tapatalk
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
You know what? I just bought a Nexus 6 from AT&T web ordering and I knew it was $30 more than everyone else, but you know what?! AT&T has them in stock and nobody else does!! Get over it. If you don't like it wait until Google has them on their site and then wait some more until they really have it and can send it to you! I had no problem getting mine from AT&T and I really didn't care that it has their logo on it!
ILuvRice said:
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
Click to expand...
Click to collapse
Do you going to leave a service because they charge 30 bucks for a device no one got in stock? Sound like a great business strategy for me... They know they can provide it today while others can in weeks. I will advice you go back
Appreciate the feed back. I realize that's it only like 30 bucks but there is also the added cost of paying taxes on 682 instead of 649. Not outrageous but still there. I doubt they are charging higher because they know they have them in stock. Especially when they are late to the game. They had to send their initial batch back. I wonder if this is fair to be who don't realize they are paying more. I noticed the price difference and accept the added cost, I'm okay with it but it's not fair to an unsuspecting customer.
Complain about it on at&t's Facebook page. The first person that contacts you probably won't be alot of help. They will eventually have someone else contact you. This person can help you. They gave me a $100 bill credit. I could have paid the balance of $582.99 plus tax but I chose to do the next 12 plan. So I paid $682.99 in order to do next and the $100 came off my monthly bill.
Well to update. I ended up going back and getting it. Really wanted to check it out and decided it was worth to walk out with it now. I hope its corrected still though. Now to run it through its paces before the 14 days are up. Like it so far. It is my first nexus device.
Mine was 249.99 with the 2 year contract.
$249.99 + $25 per month extra for 24 months = $849.99 + tax and upgrade / activation fees.
Best buy has the at&t n6 for 649 but the sprint n6 is 699 dosent make sense
Sent from my LG-D950 using XDA Free mobile app
That's interesting, on Sprints website its 648.
I know buying it outright would probably be the best option, but i don't think that is in the cards for me currently. Leaving vzw also won't happen because the only other service around me that is decent is att, so not much choice. I could ask at a store, but i try to avoid going there if at all possible
1. Am i correct in the math that really the phone will only raise my bill by about 3.00/mo? 27.xx/mo-25 credit.
2. Is my only insurance option vzw if i do edge?
3. Currently 6mo from upgrade ( which would cost me more 249 + lack of a discount) ?
4. Do i have to surrender my note2 not purchased with edge? I would like to keep it as a backup.
4. I could do moto credit i guess, at which point in Sept. I could still get the service credit because i didn't take upgrade?
Thanks.
flyboy1100 said:
I know buying it outright would probably be the best option, but i don't think that is in the cards for me currently. Leaving vzw also won't happen because the only other service around me that is decent is att, so not much choice. I could ask at a store, but i try to avoid going there if at all possible
1. Am i correct in the math that really the phone will only raise my bill by about 3.00/mo? 27.xx/mo-25 credit.
2. Is my only insurance option vzw if i do edge?
3. Currently 6mo from upgrade ( which would cost me more 249 + lack of a discount) ?
4. Do i have to surrender my note2 not purchased with edge? I would like to keep it as a backup.
4. I could do moto credit i guess, at which point in Sept. I could still get the service credit because i didn't take upgrade?
Thanks.
Click to expand...
Click to collapse
1. Yes
2. Yes
3. No idea
4. Yes
Your best bet is to buy the phone outright, if you buy a phone on contract you pay $50 per month per line of service. If you buy a phone outright you only pay $15 per month per line of service do the math 50x12=600 you can almost pay for the phone in one year.
This is assuming your on a similar plan to me.
Sent from my Nexus 6 using XDA Free mobile app
I pay 40 per line plus data. So that would be 15 instead, over 2 years i could save 600, not 2. Either way i could just save that monthly and have cash for next upgrade.
Because we have a 10GB plan, I get $25 off my monthly line access (originally $40) since I'm on Edge making my line access $15. My bill is no different than before I came to Edge. Where they get you is when you trade in your phone to Edge Up (each time).
If you have less than a 10GB plan, you'll get $15 off the monthly line access of $40 dropping it to $25.
brholt6 said:
Because we have a 10GB plan, I get $25 off my monthly line access (originally $40) since I'm on Edge making my line access $15. My bill is no different than before I came to Edge. Where they get you is when you trade in your phone to Edge Up (each time).
If you have less than a 10GB plan, you'll get $15 off the monthly line access of $40 dropping it to $25.
Click to expand...
Click to collapse
We have 10gb.
Even though im not edge now, i still need to surrender my note2 ive had for 18mo?
Do you think it is worth it? Ultimately i know buying it outright is cheaper
flyboy1100 said:
We have 10gb.
Even though im not edge now, i still need to surrender my note2 ive had for 18mo?
Do you think it is worth it? Ultimately i know buying it outright is cheaper
Click to expand...
Click to collapse
I had to trade in a working phone...at the time I had the M7 but luckily I had my super old OG Droid...I just activated that on my plan right before I went in to Verizon and then sold my M7.
It depends if you can front the money for the phone outright...I could, but my wife thinks its stupid so I chose the Edge route haha.
flyboy1100 said:
I know buying it outright would probably be the best option, but i don't think that is in the cards for me currently. Leaving vzw also won't happen because the only other service around me that is decent is att, so not much choice. I could ask at a store, but i try to avoid going there if at all possible
1. Am i correct in the math that really the phone will only raise my bill by about 3.00/mo? 27.xx/mo-25 credit.
2. Is my only insurance option vzw if i do edge?
3. Currently 6mo from upgrade ( which would cost me more 249 + lack of a discount) ?
4. Do i have to surrender my note2 not purchased with edge? I would like to keep it as a backup.
4. I could do moto credit i guess, at which point in Sept. I could still get the service credit because i didn't take upgrade?
Thanks.
Click to expand...
Click to collapse
1. YES!!! That is if you are on a 10gb or higher plan you get the $25 discount.
2. I think you should still be able to use your own insurance still, but Verizon only offers insurance through Asurion.
3. If you are planning on keeping the N6 for the full 24 months you basically get it for ~$50 on edge b/c of the discount. If you upgrade at the 18 months though, you trade in your device to upgrade so it's not quite owning the phone.
4. Yes, when you upgrade through the edge program you trade in your old device, its kind of the trade off to being able to upgrade in 18 months (or by paying off 75% of the device) vs only every 2 years.
4 again?. Yes purchasing through Motorola has no impact on your upgrade date with Verizon.
---------- Post added at 10:18 PM ---------- Previous post was at 10:00 PM ----------
Konfuzion said:
1. Yes
2. Yes
3. No idea
4. Yes
Your best bet is to buy the phone outright, if you buy a phone on contract you pay $50 per month per line of service. If you buy a phone outright you only pay $15 per month per line of service do the math 50x12=600 you can almost pay for the phone in one year.
This is assuming your on a similar plan to me.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
You must be on an older plan. For current plans (More Everything, or Single Line plans) off or on contract does not make a difference with the smartphone line access fee, only verizon edge. It's in no way cheaper to buy off contract. There may be other benefits, but not cost.
Whatever more everything plan was 18mo ago is what we are on. So in september i would not get the service credit if i didn't take my upgrade? I have read a lot, but no one ever says what plan they have when they mention that part.
flyboy1100 said:
I know buying it outright would probably be the best option, but i don't think that is in the cards for me currently. Leaving vzw also won't happen because the only other service around me that is decent is att, so not much choice. I could ask at a store, but i try to avoid going there if at all possible
1. Am i correct in the math that really the phone will only raise my bill by about 3.00/mo? 27.xx/mo-25 credit.
2. Is my only insurance option vzw if i do edge?
3. Currently 6mo from upgrade ( which would cost me more 249 + lack of a discount) ?
4. Do i have to surrender my note2 not purchased with edge? I would like to keep it as a backup.
4. I could do moto credit i guess, at which point in Sept. I could still get the service credit because i didn't take upgrade?
Thanks.
Click to expand...
Click to collapse
I work customer service for Verizon wireless so I completely understand not wanting to go into the store for info.
1. Yes Verizon does $25 dollar edge credits on non loyalty 6gb more everything plans and up (changed in February 6 and up get 25 off instead of 10 and up).
2. Yes and no. Yes if you intend to edge up. no if you intend to ride out the full 24 month agreement. I say this because edge agreements are based on the imei. And the only way to edge up a phone that has either had a warranty replacement or been replaced through insurance is to do an edge over ride which is only possible through assurion replaced phones or tech clnr replacements.
3. Not sure on the question.
4. Yes if you early edge you must return that device. Don't try swapping it to a crappy phone then early edging because that removes that lines eligibility for 90 days. And you would be doing ee if you're still under a contract.
3. You can keep note 2 if its out of contract and your not doing early edge
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
cody11777 said:
I work customer service for Verizon wireless so I completely understand not wanting to go into the store for info.
1. Yes Verizon does $25 dollar edge credits on non loyalty 6gb more everything plans and up (changed in February 6 and up get 25 off instead of 10 and up).
2. Yes and no. Yes if you intend to edge up. no if you intend to ride out the full 24 month agreement. I say this because edge agreements are based on the imei. And the only way to edge up a phone that has either had a warranty replacement or been replaced through insurance is to do an edge over ride which is only possible through assurion replaced phones or tech clnr replacements.
3. Not sure on the question.
4. Yes if you early edge you must return that device. Don't try swapping it to a crappy phone then early edging because that removes that lines eligibility for 90 days. And you would be doing ee if you're still under a contract.
Click to expand...
Click to collapse
But i am not edge now and 75% through my contract, with the 200 paid upfront haven't i already met the 75% cost? I guess i would just like to keep my unlocked otherwise fine note 2 as a backup in case something weird happens. With my job i can't go w/o a phone
when it comes to the bottom line is it worth it to switch to the edge program over full upgrade?
flyboy1100 said:
But i am not edge now and 75% through my contract, with the 200 paid upfront haven't i already met the 75% cost? I guess i would just like to keep my unlocked otherwise fine note 2 as a backup in case something weird happens. With my job i can't go w/o a phone
Click to expand...
Click to collapse
Yes you would have to return it. Going from any point that's not 1 day past the end of the 2 year contract to edge is considered early edge and you must return the device currently on the line qualifying for early edge. Its how Verizon recoups the cost of you getting a new device before completing the 2 year contract where they sold you a device at a significantly discounted price. I mean the best route to take here would be to buy the phone at full retail activate it on your line then wait for the contract to run out and collect the 15 or 25 dollar month to month discount depending on the more everything plan you're on.
Yes edge is cheaper in the long run than 2 year upgrade for any high end device
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
---------- Post added at 04:20 AM ---------- Previous post was at 04:13 AM ----------
Cody1777 sometimes says his name is mudd referencing primus when answering phone calls, he must be stopped
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Eetabeetay said:
1. YES!!! That is if you are on a 10gb or higher plan you get the $25 discount.
2. I think you should still be able to use your own insurance still, but Verizon only offers insurance through Asurion.
3. If you are planning on keeping the N6 for the full 24 months you basically get it for ~$50 on edge b/c of the discount. If you upgrade at the 18 months though, you trade in your device to upgrade so it's not quite owning the phone.
4. Yes, when you upgrade through the edge program you trade in your old device, its kind of the trade off to being able to upgrade in 18 months (or by paying off 75% of the device) vs only every 2 years.
4 again?. Yes purchasing through Motorola has no impact on your upgrade date with Verizon.
---------- Post added at 10:18 PM ---------- Previous post was at 10:00 PM ----------
You must be on an older plan. For current plans (More Everything, or Single Line plans) off or on contract does not make a difference with the smartphone line access fee, only verizon edge. It's in no way cheaper to buy off contract. There may be other benefits, but not cost.
Click to expand...
Click to collapse
Nope only been with Verizon since October 2014, and I know I'm only paying $15 per line where I bought my own phone. Might have been a promotion at the time?
Sent from my Nexus 6 using XDA Free mobile app
So for sure it sounds like in September i can start taking the service discount. I know this would be the cheapest route in the long run, just have to convince the finance manage that it is.... otherwise i will just do edge
I have a Droid Turbo in Edge, and the only issue is because they changed the Edge Up value to 75%. This means, no matter the age of the phone, to them its worth 25% of the price (in this case $162.50). Which I think is kinda crappy. Maybe, maybe, at the 18 months mark the phone on the secondary market might be worth less than $167.50. But I would think you could get more selling it yourself. For example. I have the Droid Turbo. I have had it for about 6 months. Lets say I want to buy the Nexus 6 on Edge. I have 2 options. I can pay them around $300 and give them the phone and "Edge Up" to the Nexus 6. I pay $300 out of pocket and give them the phone. Even though they can probably sell the phone for, I dunno, $400 maybe. They are only giving me $167.50 for the phone, I have to make up the rest. Or, I can pay it off in full, around $467 and I get to keep the phone. Then I can go to ebay or swappa and sell it for about that much. Leaving me out the monthly payments I have already made (could vary from phone to phone). So, at this point, I can pay them $300 or I can pay them $467 and try to get some of my money back. I sure as heck will get more than $167 for the phone.
Now lets say I am at the 18 month point. I can just give them the phone and I can "Edge Up" to a new phone. Or I can pay them $167.50 and get the phone and sell it myself. So if the phone at that time id worth $150, then yeah its a good deal. If its worth more you are better selling it.
I think I am going to wait until it is available at Costco, then i can get the good squaretrade warranty and just do the Edge thing at that time.
thanks everyone!
For the heck of it i stopped in at a store today. They told me i can only switch to edge/edge up when i am eligible for an upgrade? What is the point of edge then? Is it because it wasn't a corporate store? Or are they right? If that is the case eff vzw and i will just go monthly when my contract is up and buy a new phone outright.
flyboy1100 said:
For the heck of it i stopped in at a store today. They told me i can only switch to edge/edge up when i am eligible for an upgrade? What is the point of edge then? Is it because it wasn't a corporate store? Or are they right? If that is the case eff vzw and i will just go monthly when my contract is up and buy a new phone outright.
Click to expand...
Click to collapse
If you are on a subsidized plan (i.e. you paid $200 for the phone up front and nothing more) then you do have to either wait for your upgrade or an "Early Edge" promotion (thye had one for the Droid Turbo). The reason is you are "paying" for the phone over your contract. Depending on how far from your upgrade you are you might be able to convince someone at a corporate store.
Walked into tmobile so I could take a glance at the note 5 and s6+ ( not impressed at all) and blah blah blah ended up talking to a sales person about jump and how it works. I was in a hurry, but she didn't explain the 2 different types very well. I know I'm on the first one where I pay 10$ a month but she mentioned something about them paying off the rest of the phone for me.. but she also threw out there something about them only paying for half of what I owe.. just hoping someone can clear it up. From what I read jump on demand is a leasing type deal. Anyway thanks in advance! !
Have no clue they where charging me $440+ had to return my beloved note 4. At this very moment I'm saying heck know. It's nice device but I'm not paying that much again for a phone with minor improvements. Yes I said "minor" kill me people. The motox pure would probably cost the same UNLOCKED with all the custom things I want on it. And I keep my note 4? Hmmm does sound better
Sent from my SM-N910T using Tapatalk
I mean, what do you want to know? They're both pretty easy to figure out.
The standard jump plan you pay $10/mo and get the jump plan and insurance. you pay monthly for 24 months on the full price of the device. In CA and some other places, you pay sales tax on the full price of the phone up front. You either have to wait until your phone is 50% paid off to trade it in (new jump plan) or can trade it in every 6 months regardless of amount owed on the phone (original jump plan), depending on when you signed up for the jump plan. I have 2 lines on the original plan.
The lease, you pay a monthly price as stated, and as most all leasing goes, that price is for a portion of the price of the phone. The lease term is 18 months. At the end of 18 months, you either have to pay the remainder of the price of the phone(and keep the phone, and I have no idea how sales tax would work at that point, but have no intentions on finding out), or trade it in for another lease. In CA, you DO NOT pay any sales tax up front to get your device. You can trade it in 3x per 18 months.
I have my daughter on the iPhone 6 lease, we pay $12/mo due to the $60 some odd down payment we had to give them.. My credit isn't terrible, I'm not sure how they figured the down payment.
Clear as mud?
Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
Hiya Buddy said:
Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
Click to expand...
Click to collapse
Wow, didn't think about that. Not sure what I'm gonna do, however historically I've kept all my Notes (2,3,4). Choices, choices.....hmmm
Wow!
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
I'm not sure about a regular CS representative. But she was an account specialist. They are the ones with the power to make any changes to your account right away. I've had them do it before where a store messed up my JUMP upgrades and changed all the lines to JUMP 2 as opposed to the original JUMP. It took over an hour to get ahold of them that time, but the process was painless as soon as I got on the phone with them. They even credited me the EIP I owed on 4 phones because they were out of my hands and hadn't been processed yet, but the charge was on the bill. It happened again today, I had been credited for 3/4 phones and was still charged an EIP on the 4th phone, despite sending out all 4 of them on the same day. She credited the amount due and my bill was reduced.
I didn't get the Note 7 off of Jump! but if I understand the policy correctly, then this pretty much pays off Jump for you and gets you off the contract, which is great.
Right now you're paying the EIP monthly for the Note 7. Why don't you just pay off the Note 7 completely today, and then return the Note 7 device for the full refund. Doesn't that make you finished with the jump contract and free to get non-carrier phones like the Pixel? It also means you paid less overall since they bought back your first Jump phone for half the price, so you only paid half price for the phone before the note 7 overall which is a great deal.
No idea why that would be a surprise, or a wow moment. T-Mobile doesn't want to have any inventory of a phone they can not, not allowed to sell.
Makes my note 5 all the more the superior device lol.
Add into the fact that JUMP is also INS and if you break it, you're probably NOT going to get a repair. At least it is if you're on the original JUMP program.
This doesnt come as a surprise.
Once they cancel or recall a phone its obvious you cant use it as a JUMP device.
twe90kid said:
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
Click to expand...
Click to collapse
Don't waste your time at the @Tmobile account. I spent six days there getting lied to trying to get assistance on a loaner for the first Note 7 recall. Go right to John Legere's Twitter feed. I got an almost immediate response.
Maybe if his executive staff gets pestered enough, he'll fix his ****ty customer service.
I always got almost immediate answers from @Tmobilehelp .
Sent from my SM-N930T using Tapatalk
Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
MasterKaiser said:
Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
Click to expand...
Click to collapse
Same here. Have this phone for only one day. I will return it ASAP before I get too attached.
If that is indeed the case (per what the OP said), then T-Mobile can't charge you the monthly charge for the Note 7. Which means, when you're ready to JUMP, you won't need to turn anything in.. you just get the new phone and start your new lease. IMO
I had posted a separate thread on this yesterday. Those of us that used JUMP! to upgrade our Note 5 phones are taking it in the shorts here. I had paid off half of that phone, paid $69 for the upgrade to Note 7, Paid a month or so on the Note 7 itself, and now I lose all of that money since I have to get another (non-flagship) phone. If I want to stay on the Note lineup, I have to go back to the Note 5, starting over on payments and losing not only the 12 months of payments, but also the upgrade taxes and fees to go to the Note 7.
Sucks!
Does this apply to JOD also?
so will we get to keep our note 7 for free?!
I tweeted John and TmobileCS said All phones can be returned for a refund including purchased accessories.
KJThaDon said:
Does this apply to JOD also?
Click to expand...
Click to collapse
from what I was just told apparently not but I was also told the first JUMP! program wont be affected either. You can JUMP whenever you want without a penalty but again different CS different answer
I called about the JOD this morning. We switched to T-Mobile in January and I had the Note 5, then went to the S7 Edge when it came out, then went to the Note 7 (back to an S7 edge and back to the new and improved explosive Note 7). I want to get this turned in because it has got hot a couple of time while charging. However I want the V20 so I wanted to make sure that if I go in now and get the V10 that I will still be able to Jump to the V20 when the pre order comes out next week. I was told there will be no issue with that, at this point T-Mobile just wants their customers safe. So I am heading in after work to switch out our two Note 7s for V10's and then pre ordering V20's next week.