Verizon Asurion Insurance, are we still covered?? - Nexus 6 Q&A, Help & Troubleshooting

For those using a Nexus 6 on Verizon and previously had Asurion Insurance, now what? Do we have to cancel the insurance, will Verizon automatically cancel the insurance, or will they continue charging us for insurance per month, even though the phone is showing up as Non Verizon Device? If they keep charging us monthly, does that mean our phones will qualify for Asurion insurance?
My billing cycled and they are still charging me for insurance

I went to a Verizon store today and was told that my insurance from my S5 transferred over. I cut the sim from my S5 and popped it in my nexus 6.

I wouldn't count on it since it shows up as non Verizon device on your account
Sent from my Nexus 6 using XDA Free mobile app

superrelaxx said:
I went to a Verizon store today and was told that my insurance from my S5 transferred over. I cut the sim from my S5 and popped it in my nexus 6.
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I've contacted Asurion and Verizon and no one has a freaking clue..... So they both agreed my account will continue to be billed for Asurion insurance, after that point they have no clue what will happen. Asurion is saying they will cover the phone and replace it with a comparable phone, and Verizon is saying I'm not the nexus 6 will not be covered under insurance, but my line still has insurance... WTF My advice to everyone, get moto care

At best if they do cover, comparable at this point would be a locked down note 4 or if Verizon does ever start carrying the nexus 6 then you'd get a Verizon branded one with whatever changes/badging that comes with it.
Worst case its not covered period you've been wasting $10 a month for nothing

lordgodgeneral said:
At best if they do cover, comparable at this point would be a locked down note 4 or if Verizon does ever start carrying the nexus 6 then you'd get a Verizon branded one with whatever changes/badging that comes with it.
Worst case its not covered period you've been wasting $10 a month for nothing
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Click to collapse
Replacements come from the manufacturer, not the carrier. Getting a replacement is going to be tough from any insurer at this point until decent stock is established.

akellar said:
I wouldn't count on it since it shows up as non Verizon device on your account
Sent from my Nexus 6 using XDA Free mobile app
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I ordered mine on AT&T and it doesn't even show up just like my nexus 5 i ordered from google play.

crashercarlton said:
I ordered mine on AT&T and it doesn't even show up just like my nexus 5 i ordered from google play.
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I'm not following your point? Att and Verizon have nothing to do with each other.
Sent from my Nexus 6 using XDA Free mobile app

akellar said:
I'm not following your point? Att and Verizon have nothing to do with each other.
Sent from my Nexus 6 using XDA Free mobile app
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They both use Asurion for insurance, so he was saying just because it doesn't show up on Verizon as Nexus 6, doesn't mean they won't cover it

2swizzle said:
They both use Asurion for insurance, so he was saying just because it doesn't show up on Verizon as Nexus 6, doesn't mean they won't cover it
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So what does it show on att?
Sent from my Nexus 6 using XDA Free mobile app

I just went and got moto care. I am going to leave my asurion on for 1 more month because both them and Verizon have no clue. I am going to wait for the dust to settle and and decide in January if I'm going to keep asurion.

akellar said:
I'm not following your point? Att and Verizon have nothing to do with each other.
Sent from my Nexus 6 using XDA Free mobile app
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2swizzle said:
They both use Asurion for insurance, so he was saying just because it doesn't show up on Verizon as Nexus 6, doesn't mean they won't cover it
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akellar said:
So what does it show on att?
Sent from my Nexus 6 using XDA Free mobile app
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This is a picture of my at&t account. Looks exactly like it did when i bought my nexus 5 on google play. Unlike my two note 3's on the account that show the note 3. So Yes and No at the same time. I would think Assurion shouldn't be a problem, but at the same time it bothers me AT&T doesn't recognize its own device? You'd think after branding it with labels and bloatyware (very little) that it would be recognized on their site.

I just spoke with Verizon to confirm that my Nexus 6 was still covered under my existing Asurion coverage. My chat session is below, but they said that the device is covered. I'll definitely be saving a copy of this chat for my records, but it seems that if you already had smartphone insurance on your Verizon line, the Nexus 6 will be covered.
My name is Kenzie B, how may I assist you?
Me: Hi Kenzie
Kenzie B: Hi, how are you today?
Me: Good, thank you
Me: I recently bought the Nexus 6 from Motorola.com
Me: And I have been paying for Asurion insurance on my line for a couple of years
Me: I'm just wondering if my Nexus 6 will be covered through the insurance
Kenzie B: It would be my pleasure to assist you. Is the device currently active on your account?
Me: Yes
Kenzie B: I asked because the device is appearing as a non Verizon device and I am unable to see the type of device that is on the account. I am seeing that the device does have a protection plan so the device will be covered.
Me: Okay great, I also noticed that the device wasn't showing up in my account so just wanted to make sure that it was still covered
Kenzie B: Yes, you are still covered. Thank you for being the most important part of our Verizon family. Was there anything else that I could assist you with today?

mountainman15 said:
I just spoke with Verizon to confirm that my Nexus 6 was still covered under my existing Asurion coverage. My chat session is below, but they said that the device is covered. I'll definitely be saving a copy of this chat for my records, but it seems that if you already had smartphone insurance on your Verizon line, the Nexus 6 will be covered.
My name is Kenzie B, how may I assist you?
Me: Hi Kenzie
Kenzie B: Hi, how are you today?
Me: Good, thank you
Me: I recently bought the Nexus 6 from Motorola.com
Me: And I have been paying for Asurion insurance on my line for a couple of years
Me: I'm just wondering if my Nexus 6 will be covered through the insurance
Kenzie B: It would be my pleasure to assist you. Is the device currently active on your account?
Me: Yes
Kenzie B: I asked because the device is appearing as a non Verizon device and I am unable to see the type of device that is on the account. I am seeing that the device does have a protection plan so the device will be covered.
Me: Okay great, I also noticed that the device wasn't showing up in my account so just wanted to make sure that it was still covered
Kenzie B: Yes, you are still covered. Thank you for being the most important part of our Verizon family. Was there anything else that I could assist you with today?
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That is a good idea, I am actually doing that now to be on the safe side (getting a chat convo on record).
I did call Verizon and Asurion twice (just to confirm a pattern) and got the same answers as you did, they said the line is covered not the phone itself. As long as the Nexus 6 is on my line that I am paying insurance for, it will be covered. Much relief knowing this $700 beast is not a money burning time bomb lol.

dsmith1549 said:
That is a good idea, I am actually doing that now to be on the safe side (getting a chat convo on record).
I did call Verizon and Asurion twice (just to confirm a pattern) and got the same answers as you did, they said the line is covered not the phone itself. As long as the Nexus 6 is on my line that I am paying insurance for, it will be covered. Much relief knowing this $700 beast is not a money burning time bomb lol.
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How do you prove you have a nexus 6 on your line?
Sent from my Nexus 6

2swizzle said:
How do you prove you have a nexus 6 on your line?
Sent from my Nexus 6
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I didn't ask but probably the same as if you didn't send a phone back, or in this case if you didn't send them back the same nexus 6 they sent you overnight, which is you get charged full price for the phone.

Verizon Asurion
I just wanted to post my screen shot of the chat session I had with a Verizon rep today.
She confirmed I would keep my insurance coverage.
I tried looking for answers and could find anything but this thread so I wanted to post what I found as well.

I just wanted to let everyone know my experience today with Verizon and Asurion. When I bought my Nexus 6 from Google I called Verizon and was told I would have to wait till open enrollment to get my Nexus 6 covered. (i still have coverage for my S4). I called Verizon today because it's now open enrollment. The Verizon rep told me that she could enter my info, but that she didn't think Asurion would cover my phone since Verizon didn't have the Nexus 6 available. She ask me to call Asurion to confirm.
The first representative at Asurion told me they would cover my Nexus 6, but since Verizon doesn't have the phone they would only replace it with a comparable device.
I knew Att had the Nexus 6 so I looked up the insurance company for Att. Seems it's the exact same insurance company... Asurion. I called Asurion to see if they would replace the Nexus 6 with a Nexus 6 since they have/cover them for Att. They said no, it's 2 different parts of the company and one is not available for the other. Even if they had 50 Nexus 6s in the warehouse they wouldn't replace it because Verizon doesn't have them available. Furthermore Asurion wouldn't accept any claim for a Nexus 6 on the Verizon network because it's a non authorised device on the Verizon network.
Bottom line it's possible Asurion will not cover any Nexus 6 claims. Not even to replace it with a comparable device. Guess it's time to find a new insurance company for my phone.

Tndiscgolf said:
I just wanted to let everyone know my experience today with Verizon and Asurion. When I bought my Nexus 6 from Google I called Verizon and was told I would have to wait till open enrollment to get my Nexus 6 covered. (i still have coverage for my S4). I called Verizon today because it's now open enrollment. The Verizon rep told me that she could enter my info, but that she didn't think Asurion would cover my phone since Verizon didn't have the Nexus 6 available. She ask me to call Asurion to confirm.
The first representative at Asurion told me they would cover my Nexus 6, but since Verizon doesn't have the phone they would only replace it with a comparable device.
I knew Att had the Nexus 6 so I looked up the insurance company for Att. Seems it's the exact same insurance company... Asurion. I called Asurion to see if they would replace the Nexus 6 with a Nexus 6 since they have/cover them for Att. They said no, it's 2 different parts of the company and one is not available for the other. Even if they had 50 Nexus 6s in the warehouse they wouldn't replace it because Verizon doesn't have them available. Furthermore Asurion wouldn't accept any claim for a Nexus 6 on the Verizon network because it's a non authorised device on the Verizon network.
Bottom line it's possible Asurion will not cover any Nexus 6 claims. Not even to replace it with a comparable device. Guess it's time to find a new insurance company for my phone.
Click to expand...
Click to collapse
It's a business practice. They don't allocate one carrier's phones for another carrier. In your example, it is a perfect reason why they can't do that. The AT&T Nexus 6 comes with the AT&T logo printed on the back, and the boot screen is the AT&T logo with their jingle.
If you are looking for insurance, look into SquareTrade or MotoCare.

Tndiscgolf said:
I just wanted to let everyone know my experience today with Verizon and Asurion. When I bought my Nexus 6 from Google I called Verizon and was told I would have to wait till open enrollment to get my Nexus 6 covered. (i still have coverage for my S4). I called Verizon today because it's now open enrollment. The Verizon rep told me that she could enter my info, but that she didn't think Asurion would cover my phone since Verizon didn't have the Nexus 6 available. She ask me to call Asurion to confirm.
The first representative at Asurion told me they would cover my Nexus 6, but since Verizon doesn't have the phone they would only replace it with a comparable device.
I knew Att had the Nexus 6 so I looked up the insurance company for Att. Seems it's the exact same insurance company... Asurion. I called Asurion to see if they would replace the Nexus 6 with a Nexus 6 since they have/cover them for Att. They said no, it's 2 different parts of the company and one is not available for the other. Even if they had 50 Nexus 6s in the warehouse they wouldn't replace it because Verizon doesn't have them available. Furthermore Asurion wouldn't accept any claim for a Nexus 6 on the Verizon network because it's a non authorised device on the Verizon network.
Bottom line it's possible Asurion will not cover any Nexus 6 claims. Not even to replace it with a comparable device. Guess it's time to find a new insurance company for my phone.
Click to expand...
Click to collapse
Yea, to be honest it would be pretty illogical to think that Verizon would cover this at all since you are not using their phone. Working on their network isn't the same as it being a phone they offer. Asurion can only give you a comparable model based on your carriers offerings, not a comparable model compared to anything available in the world. It's kind of the gamble you take using a non carrier branded phone on a their network.
Sent from my Nexus 6 using Forum Runner
---------- Post added at 12:40 AM ---------- Previous post was at 12:35 AM ----------
PaisanNYC said:
It's a business practice. They don't allocate one carrier's phones for another carrier. In your example, it is a perfect reason why they can't do that. The AT&T Nexus 6 comes with the AT&T logo printed on the back, and the boot screen is the AT&T logo with their jingle.
If you are looking for insurance, look into SquareTrade or MotoCare.
Click to expand...
Click to collapse
Not to mention the AT&T N6 comes factory locked whereas the Google and T-Mobile versions are unlocked out of the box, do that would be another issue in giving out an AT&T version as a replacement.
Sent from my Nexus 6 using Forum Runner

Related

What will happen to current Asurion insurance?

I currently have Asurion insurance through Verizon for my Iphone 6 plus. What happens to the insurance once I put my nano sim from my Iphone 6 Plus to my Nexus 6? Will Verizon automatically remove the insurance, or will I have to call and cancel the insurance?
I currently have Ausrion on verizon also. Everytime I changed devices, the insurance just switched over by itself to the new device. I am hoping the same thing will happen with the Nexus 6. I would leave it on there for a month or two, by then Verizon will release the device, and you will be able to make a claim if needed, because Verizon will be carrying the device.
vikramjatt11 said:
I currently have Ausrion on verizon also. Everytime I changed devices, the insurance just switched over by itself to the new device. I am hoping the same thing will happen with the Nexus 6. I would leave it on there for a month or two, by then Verizon will release the device, and you will be able to make a claim if needed, because Verizon will be carrying the device.
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Click to collapse
same here, insurance has always followed me no matter what phone I was using. I'm hoping I can keep asurion because they cover everything including lost or stolen.
The insurance will carry over to whatever phone you switch too. The only problem with the Nexus 6 is if you bought it from Motorola and put your sim in and it does not show up when you check your account, they may not replace it.
2swizzle said:
I currently have Asurion insurance through Verizon for my Iphone 6 plus. What happens to the insurance once I put my nano sim from my Iphone 6 Plus to my Nexus 6? Will Verizon automatically remove the insurance, or will I have to call and cancel the insurance?
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Click to collapse
Hi 2swizzle,
Typically, the coverage covers the line. In the event that you experience a covered loss and file a claim, the phone would be replaced with a device similar to the one that is currently active on the account. Please let us know if you have any other questions, we'd be happy to help! Thanks!
AsurionCares said:
Hi 2swizzle,
Typically, the coverage covers the line. In the event that you experience a covered loss and file a claim, the phone would be replaced with a device similar to the one that is currently active on the account. Please let us know if you have any other questions, we'd be happy to help! Thanks!
Click to expand...
Click to collapse
thanks you so much, this is the best news ever!!! i will make sure to call u guys once i have the phone in hamd
AsurionCares said:
Hi 2swizzle,
Typically, the coverage covers the line. In the event that you experience a covered loss and file a claim, the phone would be replaced with a device similar to the one that is currently active on the account. Please let us know if you have any other questions, we'd be happy to help! Thanks!
Click to expand...
Click to collapse
You said similar, so not a Nexus 6?
ssgtob1 said:
You said similar, so not a Nexus 6?
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It's our goal to get you reconnected as quickly as possible! While we strive to replace with like make and model, if that device is unavailable at the time that the claim is filed we may offer to send a comparable model.
AsurionCares said:
It's our goal to get you reconnected as quickly as possible! While we strive to replace with like make and model, if that device is unavailable at the time that the claim is filed we may offer to send a comparable model.
Click to expand...
Click to collapse
OK, but if I bought from google and I am a Verizon customer (who doesn't sell it yet) what are the chances you will have one?
ssgtob1 said:
OK, but if I bought from google and I am a Verizon customer (who doesn't sell it yet) what are the chances you will have one?
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If the device was purchased from a 3rd party we recommend contacting Verizon to see if your device is eligible for coverage.
AsurionCares said:
If the device was purchased from a 3rd party we recommend contacting Verizon to see if your device is eligible for coverage.
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Already did that.....can you guess what their answer was? Contact Asurion
And did you not notice that this discussion was about a phone for Verizon that Verizon does not sell?
AsurionCares said:
If the device was purchased from a 3rd party we recommend contacting Verizon to see if your device is eligible for coverage.
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hold on i thought the line was covered not the actually phone... verizon will allow us to use the nexus 6 on verizon but they dont sell the nexus 6 as of date. with that said its no reason for asurion not to have a nexus 6 because At&t, sprint, and tmobile all sell the nexus 6 in stores and theres only one model of the nexus 6, meaning any nexus 6(us version) will work on any network.
at&t does lock the sim slot for any nexus 6 they sell, but will unlock it as long as you fulfill your contractual agreement or buy the phone at retail cost.
While coverage does follow the line, you may want to check with Verizon just to insure that the correct type of Total Equipment Protection is active on your account. If the phone is authorized & supported on the Verizon network and you have insurance coverage, then we'd be happy to review your claim and help you get up and running again! In terms of inventory, similar to retail our inventory is constantly changing and varies per carrier. If the device is unavailable we may send a comparable model; we'd also be happy to look into your claim to see if there are any available options to get you back into your original device.
AsurionCares said:
While coverage does follow the line, you may want to check with Verizon just to insure that the correct type of Total Equipment Protection is active on your account. If the phone is authorized & supported on the Verizon network and you have insurance coverage, then we'd be happy to review your claim and help you get up and running again! In terms of inventory, similar to retail our inventory is constantly changing and varies per carrier. If the device is unavailable we may send a comparable model; we'd also be happy to look into your claim to see if there are any available options to get you back into your original device.
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Click to collapse
And what would be comparable to a Nexus 6? Comparable to me means the same specs, which no ther Verizon phone currently has and the fact that it is a Google nexus device.
ssgtob1 said:
And what would be comparable to a Nexus 6? Comparable to me means the same specs, which no ther Verizon phone currently has and the fact that it is a Google nexus device.
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If there is not a comparable model available, we will work with you to get a like-for-like replacement.

[Q] Help with nexus 6 (several questions) (tmobile to Verizon)

After attempting to buy from 3 retail tmobile stores (who wouldn't sell me the phone without a plan) I ordered my nexus 6 via the phone. Several retail workers and customer support agents on the phone have told me I need to keep service on my phone for 45days to get the unlock code from them. Currently awaiting delivery (back ordered )
What happens if I don't wait for the unlock code And I just insert my Verizon sim?
The tmobile nexus 6 is suppousedly the same as the Unlocked GP nexus 6, so what exactly is unlocked?
I'm coming from a note 4 (my note 4 lags a lot more than everyone else and I can't take it anymore, couldn't figure out the cause)
will the nexus 6 have multi windows at all?
Also how do you use the notifications on this (I played with a 2013 moto x, is it the same?)
Sorry for all the question and thanks in advance for any help.
I just bought the phone from T-Mobile with their cheapest plan Wednesday and I'm canceling them today. From what I've been Reading I shouldn't have to pay anything for the plan. I haven't used it at all and just popped my Verizon Sim card right away.
GreeleyXda said:
After attempting to buy from 3 retail tmobile stores (who wouldn't sell me the phone without a plan) I ordered my nexus 6 via the phone. Several retail workers and customer support agents on the phone have told me I need to keep service on my phone for 45days to get the unlock code from them. Currently awaiting delivery (back ordered )
What happens if I don't wait for the unlock code And I just insert my Verizon sim?
The tmobile nexus 6 is suppousedly the same as the Unlocked GP nexus 6, so what exactly is unlocked?
I'm coming from a note 4 (my note 4 lags a lot more than everyone else and I can't take it anymore, couldn't figure out the cause)
will the nexus 6 have multi windows at all?
Also how do you use the notifications on this (I played with a 2013 moto x, is it the same?)
Sorry for all the question and thanks in advance for any help.
Click to expand...
Click to collapse
tmobile n6 is not sim locked, most tmo employees dont know the right answers.
simms22 said:
tmobile n6 is not sim locked, most tmo employees dont know the right answers.
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Click to collapse
Suppousing i got the 45day unlock code, what would it do then lol if its not sim locked?
GreeleyXda said:
Suppousing i got the 45day unlock code, what would it do then lol if its not sim locked?
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Click to collapse
nothing, except youll have a code that does absolutely nothing. i bought my n6, n5, and n4 via tmobile. they have never ever sim locked a nexus, never. its exactly the same n6 that you can buy at the play store.
simms22 said:
nothing, except youll have a code that does absolutely nothing. i bought my n6, n5, and n4 via tmobile. they have never ever sim locked a nexus, never. its exactly the same n6 that you can buy at the play store.
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Thank you, you pretty much saved me 45 days of phone bill payment.
Im assuming if i dont activate the tmobile sim, i can cancel/not have any charges.
I prev had the z1s with them for like a month and canceled due to their poor customer service , surprised they let me sign up again. (Then again theyre the ones who wanted me to sign up, i just wanted to buy the phone outright and use it on my unlimted data verizon line)
T-Mo Nexus 6 on VZW
OK, so I see that the T-Mo Nexus 6 works fine on VZW, however I see that all of you said you bought it outright, how about buying subsidized? Will it work if on VZW then, since the phone is getting activated, will it lock it to work only on T-Mo? Thanks for the help in advanced!
tolucafreak said:
OK, so I see that the T-Mo Nexus 6 works fine on VZW, however I see that all of you said you bought it outright, how about buying subsidized? Will it work if on VZW then, since the phone is getting activated, will it lock it to work only on T-Mo? Thanks for the help in advanced!
Click to expand...
Click to collapse
As stated above T-Mobile doesn't sim lock phones.... They also don't subsidize phones because they are the "uncarrier" so it will work if you pop the Verizon sim in assuming you have a bank sim ready to go.
As what others have said, T-Mobile doesn't lock the phones.
AT&T and Sprint are on a different story, AT&T I've heard locked their phones via carrier.
Sprint doesn't lock their phones but some people have reported buying them from Amazon have carrier locked so be careful on that.
T-Mobile will however make you stay with them for one month (I believe) before you can cancel. If you cancel, your EIP balance is due. If you pay outright, you'll still have to stick with them for a month. At least thats my understanding of it.
U.S. Cellular also sells the phone now but I'm not sure about their policy.
I just bought a white 64gb off swappa, anything in particular to check for? (My tmobile one is backordered).
Pretty sure i overpayed, but as long as the phone is like new i'll be happy.
GreeleyXda said:
I just bought a white 64gb off swappa, anything in particular to check for? (My tmobile one is backordered).
Pretty sure i overpayed, but as long as the phone is like new i'll be happy.
Click to expand...
Click to collapse
Check the imei of course to see if it has been reported stolen etc or if the user has paid off the financing if it is financed.
Sent from my Nexus 6 using Tapatalk
Swappa pre-checked it, ill check it the imei again when i receive the phone
Its a 64gb CW with an extra turbo charger, dBrand skin, and a qi wireless charger. And it has the one year manufacture warranty.
http://swappa.s3.amazonaws.com/listings/GCM288/images/HwOwxHlg_small.jpg
I (over)paid $910 ($900 + $10 swappa charge) and its my first swappa purchase so hope all goes well.
Double checked my tmobile order and its not arriving till 1/19/15-2/2/15. And i havent seen any avail 64gb on moto or the GP store
GreeleyXda said:
Swappa pre-checked it, ill check it the imei again when i receive the phone
Its a 64gb CW with an extra turbo charger, dBrand skin, and a qi wireless charger. And it has the one year manufacture warranty.
http://swappa.s3.amazonaws.com/listings/GCM288/images/HwOwxHlg_small.jpg
I (over)paid $910 ($900 + $10 swappa charge) and its my first swappa purchase so hope all goes well.
Double checked my tmobile order and its not arriving till 1/19/15-2/2/15. And i havent seen any avail 64gb on moto or the GP store
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Click to collapse
Wow.... I would have definitely waited a bit longer than pay that much for a phone.
Theres availability, you just need to stick around for them. Have a auto refresh script that alerts you when its available. They randomly add them in stock.
zephiK said:
Wow.... I would have definitely waited a bit longer than pay that much for a phone.
Theres availability, you just need to stick around for them. Have a auto refresh script that alerts you when its available. They randomly add them in stock.
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Click to collapse
Ive tried that, they always sell out after its in my cart. Motorola had alot of stock earlier of the 32gbs, but i need 64 (currently have 32gb phone + 64gb card at about 75% full)
New Rising said:
I just bought the phone from T-Mobile with their cheapest plan Wednesday and I'm canceling them today. From what I've been Reading I shouldn't have to pay anything for the plan. I haven't used it at all and just popped my Verizon Sim card right away.
Click to expand...
Click to collapse
Glad I caught this thread. Few questions to get clarification:
Assuming I buy the N6 from T-Mobile (subsidized or not) - what is their cancellation policy? Someone mentioned 45 day scenario where you can cancel without penalty? Is that true?
Thanks!
jn1520 said:
Glad I caught this thread. Few questions to get clarification:
Assuming I buy the N6 from T-Mobile (subsidized or not) - what is their cancellation policy? Someone mentioned 45 day scenario where you can cancel without penalty? Is that true?
Thanks!
Click to expand...
Click to collapse
They dont do contracts. Just dont activate their sim and call them up saying you want to cancel.
If youre looking for a 32g id recomend buying off motorola.

new to me n6 Motorola confidential property...

So I just got a nexus 6 on Craigslist and it says Motorola confidential property: not for sale. I tried activating it on Verizon but all I get is voice calls because it is Sim locked to at&t. I tried to get the unlock code from them but they said the phone doesn't exist. Currently I'm waiting for a third party to get the code but I have a feeling they will fail. Any ideas?
I attached a photo with the m in the top corner so you know it's real.
i have yet to see a MCP phone unlocked. does not mean you cant, just haven't seen anyone able to yet.. Those MCP phones get out, but are not supposed too. maybe trade someone who's on att for theirs? IDK that sucks! sorry
If I don't get it unlocked do you think anyone here would want it for development purposes?
Sell it on swappa.com. There's a separate sub-section for AT&T versions of the Nexus 6. But full disclosure, so the buyer knows what they're getting.
I talked to a Motorola agent and this is what he said
Got a code from eBay and unlocked my att nexus. It cost like 8 bucks..Took about 18 hours to get code..Does each nexus have a different unlock code ? I got a code from att but never used it cause I had already used eBay code..
Sent from my Nexus 6 using Tapatalk
coop8070 said:
So I just got a nexus 6 on Craigslist and it says Motorola confidential property: not for sale. I tried activating it on Verizon but all I get is voice calls because it is Sim locked to at&t. I tried to get the unlock code from them but they said the phone doesn't exist. Currently I'm waiting for a third party to get the code but I have a feeling they will fail. Any ideas?
I attached a photo with the m in the top corner so you know it's real.
Click to expand...
Click to collapse
The things people do to try to save a buck....
Let this be a lesson to you about buying crap from craigslist.
Next time, go to play store, motorola, or tmobile to buy it. All unlocked, and even come with a WARRANTY.
Could you flash a factory image to it to see if its able to do that at least?
Sent from my Nexus 6 using Tapatalk
coop8070 said:
I talked to a Motorola agent and this is what he said
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Click to collapse
Motorola agents are stupid. They do not even know their name.
coop8070 said:
So I just got a nexus 6 on Craigslist and it says Motorola confidential property: not for sale. I tried activating it on Verizon but all I get is voice calls because it is Sim locked to at&t. I tried to get the unlock code from them but they said the phone doesn't exist. Currently I'm waiting for a third party to get the code but I have a feeling they will fail. Any ideas?
I attached a photo with the m in the top corner so you know it's real.
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Test device. Prototype. Or for shop as demo unit. Flash it with proper firmware for Nexus first.
Would flashing the firmware do anything for the Sim lock?
coop8070 said:
Would flashing the firmware do anything for the Sim lock?
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No.
I'm just curious if you can flash the image on a test device
Sent from my Nexus 6 using Tapatalk
Interested Buyer
coop8070 said:
So I just got a nexus 6 on Craigslist and it says Motorola confidential property: not for sale. I tried activating it on Verizon but all I get is voice calls because it is Sim locked to at&t. I tried to get the unlock code from them but they said the phone doesn't exist. Currently I'm waiting for a third party to get the code but I have a feeling they will fail. Any ideas?
I attached a photo with the m in the top corner so you know it's real.
Click to expand...
Click to collapse
Hey man, wanna sell it back?I would love to buy it for developing and testing.
doitright said:
The things people do to try to save a buck....
Let this be a lesson to you about buying crap from craigslist.
Next time, go to play store, motorola, or tmobile to buy it. All unlocked, and even come with a WARRANTY.
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Well you do realize not everyone is rich right? Cut him some slack your message just comes off as rude.
troyd28 said:
Well you do realize not everyone is rich right? Cut him some slack your message just comes off as rude.
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Lets look at your point from a different point of view;
IT COSTS LESS to buy the one INTENDED for him, then to be a cheapskate and end up buying multiple pieces of junk that don't work out.
You don't get rich by wasting money.
And finally;
NOBODY NEEDS a Nexus 6. If he's not rich, then maybe he should just buy a phone he can actually afford.
So buying second hand phones is a no no? Get a grip
You went to an ATT store to try to get an unlock, or by phone?
I say go by a store and see what the service techs there can do for you, while awaiting the code you paid for ...
As far as it being MCP, that has its ups and downs to me, the upside is that is's special, won't look like everyone elses.
The downside is that it may not be the same HW inside, which may hamper you in flashing the current image for it, or even future releases, but I'll allow for, and hope I'm incorrect there.
If you didn't, try a good store and talk to the service techs, not the sales reps.
Look on ebay for unlock code. Is imei starting from 0044 on it? If yes its prototype device.
Sent from my Nexus 6 using XDA Free mobile app
doitright said:
Lets look at your point from a different point of view;
IT COSTS LESS to buy the one INTENDED for him, then to be a cheapskate and end up buying multiple pieces of junk that don't work out.
You don't get rich by wasting money.
And finally;
NOBODY NEEDS a Nexus 6. If he's not rich, then maybe he should just buy a phone he can actually afford.
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Well just pointing out it came off as rude he came for help isn't that what this section is for? Its not the criticize section you know. Just saying

If I RMA a Nexus 6 bought on the Moto store, can I get a Verizon branded one in excha

The back on my Nexus 6 is peeling a bit. I push it back, but I imagine the adhesive is going to wear out at some point. When I bought the phone, I thought it would work on Verizon, no problem, which it has mostly. However, I have not been able to make any changes on my account without going through hell (happened once already) and I have filed an FCC complaint, which lead to nothing. So, I am wondering, do you think that I can exchange my non-Verizon Nexus 6 for a Verizon branded one through the Motorola store?
tysdroid17 said:
The back on my Nexus 6 is peeling a bit. I push it back, but I imagine the adhesive is going to wear out at some point. When I bought the phone, I thought it would work on Verizon, no problem, which it has mostly. However, I have not been able to make any changes on my account without going through hell (happened once already) and I have filed an FCC complaint, which lead to nothing. So, I am wondering, do you think that I can exchange my non-Verizon Nexus 6 for a Verizon branded one through the Motorola store?
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no
tysdroid17 said:
So, I am wondering, do you think that I can exchange my non-Verizon Nexus 6 for a Verizon branded one through the Motorola store?
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Click to collapse
Your only option is to sell this one (Swappa.com is a good choice), and buy a VZW branded one.

Where can I buy a new, unlocked Nexus 6?

I'm having a difficult time finding a new-in-box unlocked XT1103 phone. I've had to send back 2 from Amazon.com because it stated it was new, but clearly it is not.
I'm trying to find the US version so that I can use Project Fi with it...
It seems trying to get a Nexus 6 at this point is a 'buyer beware' experience, as I can't seem to find an honest seller that has a new, unlocked phone or clearly states in their description what it is (ex... description shows XT1103, but picture of box shows XT1100)
Any suggestions? Thanks!
There are ones on eBay that claim to be new for $185 and "sealed box" for $199. I actually got mine on eBay a year ago and it was sealed box and have had no issues.
jbaumert said:
There are ones on eBay that claim to be new for $185 and "sealed box" for $199. I actually got mine on eBay a year ago and it was sealed box and have had no issues.
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Thanks... do you have a link to the one you are seeing? I see some as well, but they are XT1100.
Then there are those that state XT1103 in the product title, but then claim in the description that they do NOT work on CDMA carriers (which is not correct in my understanding that XT1103 DOES work with ALL U.S. based cell service carriers).
@exiphone: Go to Swappa, XDA Developers' official marketplace. Nexus 6 devices there won't be new in box but the sellers there are trustworthy. They have to be in order to sell on Swappa, as Swappa's sale requirements are rather strict compared to the caveat emptor environment of Ebay.
P. S. Your understanding is correct. The XT1103 will work on all carriers. However Sprint is extremely reluctant to add phones to its network that were not bought through them.
I don't know about "new" but I got one that was "like new". I paid $180 for a 64GB Nexus 6. Also if you're a Costco member they had some Verizon Branded 32GB Nexus 6s that were brand new online. I thought they were too expensive (can't remember how much) but they were new.
bigbaluka said:
I don't know about "new" but I got one that was "like new". I paid $180 for a 64GB Nexus 6. Also if you're a Costco member they had some Verizon Branded 32GB Nexus 6s that were brand new online. I thought they were too expensive (can't remember how much) but they were new.
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What exactly does 'Verizon' branded mean? Does the back case just have their logo and startup splash screen instead of AT&T logo? or is there some Verizon bloatware that comes on it?
AT&T were the only carrier to brand their Nexus 6 devices on the back. Any bloatware from the carrier is added during device setup if a carrier SIm is inserted and is easily uninstalled.
Strephon Alkhalikoi said:
@exiphone: Go to Swappa, XDA Developers' official marketplace. Nexus 6 devices there won't be new in box but the sellers there are trustworthy. They have to be in order to sell on Swappa, as Swappa's sale requirements are rather strict compared to the caveat emptor environment of Ebay.
P. S. Your understanding is correct. The XT1103 will work on all carriers. However Sprint is extremely reluctant to add phones to its network that were not bought through them.
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Click to collapse
real easy on sprint for me...use the chat ...didnt call
g4nj4b4by said:
real easy on sprint for me...use the chat ...didnt call
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Good for you. But tell that to the others who tried and had to jump through hoops to get Sprint to do their job. Keep in mind, "reluctant" does not mean "willing".
P. S. I don't have Sprint as their service is crap. You couldn't pay me to use them either, unless we were back in the late 1990s.

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