Has anyone else been missing calls occasionally with the Nexus 6 on sprint? I seem to miss atleast one or more every day with it. It is very intermittent but it does happen, but it's not good because some of them are important calls.
Any information or help would be appreciated!
cboz83 said:
Has anyone else been missing calls occasionally with the Nexus 6 on sprint? I seem to miss atleast one or more every day with it. It is very intermittent but it does happen, but it's not good because some of them are important calls.
Any information or help would be appreciated!
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Click to collapse
Are you using Google voice? Just curious because I've had it happen, but very rarely. By the way, check out my thread in general. Lots of Sprint users to ask.
http://forum.xda-developers.com/showthread.php?t=2949996
Spouted from shamu via Tapatalk
It happens to me 2-4 times everyday on my Sprint Nexus 6 with Android 5.0.1 (latest OTA). I got Nexus 6 on Dec 22 and missed calls 3-4 times a day that I know of. It happened very intermittently especially when I'm connected to WiFi at home. I went to Sprint store and they said it could be network related problem and they opened a ticket. Sprint rap from store mentioned that it could be issue related to CSFB on Spark network. Sprint never called me back regarding the issue. I decided to returned with restocking fees (they refused to waive the restocking fee) and got the HTC One M8 and issue went away.
Yesterday (Jan 8) I had to buy new Nexus 6 and activated on my sprint account (for work related reason), BAM! the missing calls issue showed up right away. From my experiences, I've other Spark phones (S5, LG G3, HTC One M8) and this issue only happened on Sprint Nexus 6.
If it is CSFB issue, it should show up on my M8 and it did not. Looks like this issue is Sprint Nexus 6 and Sprint network since I don't see other people reported on other network like ATT, T-Mobile and Verizon.
I searched for "Nexus 6 missing calls" on google, you will see a bunch of people reported on Sprint Community forum and issue is still not resolved.
The only work around is to put the phone in 3G mode. The csfb issue is at fault,as said above. So you have to leave LTE off. Still waiting for a damn resolution.
Is this still an issue in today? Just curious
kolyan said:
Is this still an issue in today? Just curious
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Click to collapse
Before I switched to Verizon (thank God) I had no issues using my Nexus 6 on Sprint in mid 2016. You know, other than the typical Sprint issues like poor coverage, no VoLTE, frequent 3G or 1x signal rather than LTE, etc...
Related
I have been with sprint for 8 years now. Just got the M8 for the new spark network that according to sprints coverage map, I was fully covered in. We'll, that's not the case. Been having a lot of problems, mainly if I drop to 3g, I actually have no data and no phone calls and can't send texts . I have to wait until I'm in an area that I think may have spark, and reboot my phone. Then I get a flood of text messages and voice mails. This has been going on 3 days now. Apparently this is a mass problem that could be a while to fix. I still have ten days to return it and reverse my contract. Sprint is so bad that if I'm somewhere I don't know where I'm at and try to pull up a route on maps, it will fail to pull anything up, or search for a route until it says no connection, even with 4 bars. It's hard for me to leave since I've been with them for 8 years, but I'm really getting tired of it. Would like to know of anyone else is considering this, or may have left Verizon for sprint and why.
Varekai said:
I have been with sprint for 8 years now. Just got the M8 for the new spark network that according to sprints coverage map, I was fully covered in. We'll, that's not the case. Been having a lot of problems, mainly if I drop to 3g, I actually have no data and no phone calls and can't send texts . I have to wait until I'm in an area that I think may have spark, and reboot my phone. Then I get a flood of text messages and voice mails. This has been going on 3 days now. Apparently this is a mass problem that could be a while to fix. I still have ten days to return it and reverse my contract. Sprint is so bad that if I'm somewhere I don't know where I'm at and try to pull up a route on maps, it will fail to pull anything up, or search for a route until it says no connection, even with 4 bars. It's hard for me to leave since I've been with them for 8 years, but I'm really getting tired of it. Would like to know of anyone else is considering this, or may have left Verizon for sprint and why.
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Click to collapse
I've been with Sprint a while too. Just LTE in my area, works great though. I'll see whenever spark comes to my area. Have you talked to sprint about this problem? Possibly a defective phone or your tower's messed up. Do you have the same issues on CDMA only mode?
Not sure it's possible but I wonder if loading the right PRL might disable Spark. Or there is a way to shut it off in the phone settings.
LTE is still up and down for me so I leave my phone on CDMA 99% of the tie for stability.
Most places that I need speed I have WIFI.
LTE just isn't there yet.
I'm on hairy edge at home and hairy edge at work (both places I don't need it).
Even when I'm in strong LTE areas if you hit a 3G pocket the phone behaves badly.
Have not had it long enough to know if it's better or worse than HTC One M7.
But I switched it to CDMA.
I just loaded PRL 56018. So it roams on VWZ (3G only).
Varekai said:
I have been with sprint for 8 years now. Just got the M8 for the new spark network that according to sprints coverage map, I was fully covered in. We'll, that's not the case. Been having a lot of problems, mainly if I drop to 3g, I actually have no data and no phone calls and can't send texts . I have to wait until I'm in an area that I think may have spark, and reboot my phone. Then I get a flood of text messages and voice mails. This has been going on 3 days now. Apparently this is a mass problem that could be a while to fix. I still have ten days to return it and reverse my contract. Sprint is so bad that if I'm somewhere I don't know where I'm at and try to pull up a route on maps, it will fail to pull anything up, or search for a route until it says no connection, even with 4 bars. It's hard for me to leave since I've been with them for 8 years, but I'm really getting tired of it. Would like to know of anyone else is considering this, or may have left Verizon for sprint and why.
Click to expand...
Click to collapse
Go switch out the phone, another guy just did this in another thread Cuz his LTE wasn't working at all
~m8whl modded stock
2.265 Max ¦ 300 Min
ondemand
row
I had to switch my phone for the same reason you just stated. I don't have these issues anymore.
Sent from my 831C using Tapatalk
I have had sprint over 10 years now. Only reason I stay is I'm on Sero Premium. The network is absolutely horrible in my area. Dropped calls, week signal, 1X/3G/4G no data. I'm sticking it out for Spark & hoping 800 LTE will fix the coverage issues. The m8 has had better signal and seems to lock on a lot quicker. So far haven't had that many issues with it besides the network still sucking of course. If you don't have a good plan on Sprint I would leave. I think it will get better over time but it's still going to be a while yet. I have had problems since last July.
I left Verizon because of the ridiculous bills I kept getting. Boy is their network amazing. Signal and LTE everywhere.
Got the Sprint HTC one m8. I mean Sprint is just terrible. LTE barely works barely have a signal anywhere. Love the phone but only on WiFi around the City
Sent from my 831C using xda app-developers app
Success100 said:
I left Verizon because of the ridiculous bills I kept getting. Boy is their network amazing. Signal and LTE everywhere.
Got the Sprint HTC one m8. I mean Sprint is just terrible. LTE barely works barely have a signal anywhere. Love the phone but only on WiFi around the City
Sent from my 831C using xda app-developers app
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Same here. I got I think 9 people on my Sprint family plan, we've had Sprint for over 10 years now. I left for Verizon when the galaxy Nexus was relleased. Man, I loved Verizon, but my bill was upwards of $120 per month. Luckily I got to deal where if yo bought 2 or 5 GB plan, they would double it. So i had 10 GB of data at that time. The service was unbelievable, but I hated the price. So after 9 months, I came back to Sprint. Here in Boston, the service is great, but I've also seen a sporadic in and out connectivity.
Sent from my SPH-L720 using Tapatalk
The issue I'm having us that while on lte I'm not receiving calls..
Sent from my 831C using xda app-developers app
Well I made the leap. Went from 03mb to 21mb at work.
Ok,
So I've searched through this entire QA section and have yet to find a thread related to my question so I'm going to ask.
I recently (as in like monday 05/05/14) updated to KitKat on my Sprint Flex and noticed that my LTE wont kick on...I update my profile and PRL and it will kick on for a split second go grey (gray?) and then go back to 3G. I'm curious, has anyone else encountered this issue or could this be a simple single issue I'm the only on experiencing?
mind you, YES I do live in an LTE enabled area (no Spark ) and my old HTC EVO 4G LTE gets service just fine as does my wife's EVO LTE but my Flex just wont kick it on anymore. I even tried resetting the radio with no luck. If anyone can point me in the right direction, I would be very appreciative!
Other than this little hiccup, along with the KB issue, this phone is saweet!
How was your service before the kit kat update? FYI you should head over to the S4GRU forums. You will find better sprint support there. Its not a corporate sprint site, its a community of sprint customers that have lots of knowledge of the network.
Sent from my Nexus 5 using Tapatalk
I'm convinced that Sprint doesn't want people on their LTE network. They recently started throttling their unlimited customers data once they use over 5Gb. I used a Sprint phone for a short period of time before our company switched to AT&T, and that phone would disconnect from the tower it was using whenever the phone would go idle. I would try to use the internet and it would say "no connection", but the second I made a phone call on it the connection would re-establish. It's all very strange.
Sprint blows and tmobile pays eta jus stating fact
Sent from my LG-D959 using Tapatalk
bbobarino said:
Sprint blows and tmobile pays eta jus stating fact
Sent from my LG-D959 using Tapatalk
Click to expand...
Click to collapse
I left Sprint last year for identical reasons. As T-Mobile was the only other carrier to offer unlimited data without hidden throttle points. I had to pay the eta but it was well worth it. Sprint may be better out in the sticks because they have roaming agreements with Verizon but if you live in an urban area you will be ok.
My 4G LTE was badass before the update to KK. I'm very familiar with S4GRU forums. My service has always been great with Sprint, so that's not the issue, I was simply curious if this is simply an isolated incident or if this is becoming a known issue..I'm content with Sprint. I'll have to look at the other forums to see if I'm the only one having issues..
Sent from my LG-LS995 using XDA Premium 4 mobile app
I had an issue when at my home recently with service. Since the g flex will not connect to data when on a phone call, i noticed that my service would go to nothing or 1 bar. I contacted sprint, and they told me that the 3g portion of the tower was out that i connect to when at home. They said it would be fixed by the end of the day. My advice is to contact sprint. Maybe they can shed some light on the subject. Try to contact them through the chat on the website. They seem more knowledgeable on there.
Sent from my LG-LS995 using Tapatalk
Nybs31 said:
I had an issue when at my home recently with service. Since the g flex will not connect to data when on a phone call, i noticed that my service would go to nothing or 1 bar. I contacted sprint, and they told me that the 3g portion of the tower was out that i connect to when at home. They said it would be fixed by the end of the day. My advice is to contact sprint. Maybe they can shed some light on the subject. Try to contact them through the chat on the website. They seem more knowledgeable on there.
Sent from my LG-LS995 using Tapatalk
Click to expand...
Click to collapse
There is only one cell radio on the newer phones so no SVDO/SVLTE no voice/data. Wifi is separate so wifi data will still work.
Sent from my iPad using Tapatalk
OK.
so after I posted this thread i started checking the towers around me and found out i was not the only person reporting issues about this. apparently sprint is secretly updating the towers in Amarillo for spark. this didnt come from some idiot rep at the call center either, this i found out on my own. I verified it this morning and some areas in town my little sun lights up and my speeds are ranging from 15-25mb/s depending on the area of town im in.
I also got a phone call from a friend of mine in Austin because his iFag 5s wasnt able to connect to the interwebs even though he showed LTE to be active. they appear to be updating towers continuously in certina areas. thanks for the info on some of ya'lls part! i guess i just wasnt patient enough and jumped to the conclusion of KK breakin something in my phone.
I just received my 32 GB Nexus 6 that I purchased on the Motorola store and I have not been able to successful activate it on Sprint. When they activate the phone both LTE and 3g work perfectly, but I am unable to make or receive calls and SMS . When talking to sprint they show that the device is activated correctly and can not find a reason why it would not work. Currently i am waiting on sprint to work a ticket for this issue, but I was wondering if any one else has run into this and if so were and how were you able to get it resolved.
Dego41 said:
I just received my 32 GB Nexus 6 that I purchased on the Motorola store and I have not been able to successful activate it on Sprint. When they activate the phone both LTE and 3g work perfectly, but I am unable to make or receive calls and SMS . When talking to sprint they show that the device is activated correctly and can not find a reason why it would not work. Currently i am waiting on sprint to work a ticket for this issue, but I was wondering if any one else has run into this and if so were and how were you able to get it resolved.
Click to expand...
Click to collapse
3 threads up.
D
possibly due to wifi calling enabled on your line?
after activating mine over the phone and watching my phone "update device config" by itself.. When I finally decided to make a phone call 30 mins later and noticed it not working.. I had to go under carrier settings and "update device config" a few times before my calling finally started working.. since then everything had worked fine..
kevingaspar said:
possibly due to wifi calling enabled on your line?
Click to expand...
Click to collapse
Sprint does not have WiFi calling to my knowledge, if they do I have never used it or enabled it.
xTmDarren said:
after activating mine over the phone and watching my phone "update device config" by itself.. When I finally decided to make a phone call 30 mins later and noticed it not working.. I had to go under carrier settings and "update device config" a few times before my calling finally started working.. since then everything had worked fine..
Click to expand...
Click to collapse
I have been through that so many times and no luck. The only thing I can think of is the IMEI whit listing issues I have been reading about with the CDMA carriers.
Just in case any one else is having this issue or considering buying a Nexus 6 from Motorola to use with Sprint I wanted to follow up with how this ended.
After a week of going back and forth with Sprint, talking to them at least once a day and having multiple tickets opened and closed they were not able to provide a solution. The final answer they gave me was that the IMEI was not compatible with Sprint, even though the phone should be. They then continued to say that unless the phone is purchased from them they can not guarantee it will work and suggested I return the Motorola purchased phone. In the end the phone was more important to me than being a Sprint customer, and luckily I was in a position to leave Sprint after being a customer for 12 years. After porting my number over to AT&T my Nexus 6 is now working perfectly.
I can't say this will be an issue for all users purchasing a Nexus 6 from a seller other that Sprint but it is something to consider before doing so.
Sent from my Nexus 6 using Tapatalk
That sucks man, well I ported my # over to Sprint from Verizon and mine activated just fine - then again I didn't order mine from Motorola. I don't know your situation is a bit ridiculous though maybe your nano sim needed to be replaced..
DSinfinite said:
That sucks man, well I ported my # over to Sprint from Verizon and mine activated just fine - then again I didn't order mine from Motorola. I don't know your situation is a bit ridiculous though maybe your nano sim needed to be replaced..
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That is one of the first things we tried. I honestly thing it has something to do with the IMEI white listing but that is just my conclusion from reading other articles regarding similar issues.
Sent from my Nexus 6 using Tapatalk
Sucks op. My Moto bought n6 64 activated just fine in a few minutes last night while chatting with Sprint international chat.
Dego41 said:
Sprint does not have WiFi calling to my knowledge, if they do I have never used it or enabled it.
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Click to collapse
They do...used it on my Note 3, LG G3 and Note 4.
Sent from XDA Free mobile app
I'm sorry if this is the wrong section but does XDA even have carrier specific sections? I tried Googling AT&T forums and XDA and pulled up nothing. Maybe I just didn't look hard enough but I thought I would ask here because this is somewhat specifically about the AT&T N6.
SO I'm loving my N6. Big upgrade from my old Sammy S3. I've totally gotten use to using the 6 inch screen and when I tried to use my Step-son's S3 the other day it seemed too small.
My only complaint is signal strength inside of various buildings I work in. I did get some dropped calls on my S3 but for the most part it was acceptable and I normally just send texts anyway and those normally always got threw.
I'm finding this is not so much the case on the N6 though. I noticed that I have a lot of time with no signal and texts don't even get out unless I go near a window.
I know AT&T had talked about Wi-Fi calling and I'm just wondering does the N6 support this? As the new iPhone 6 and 6 Plus does, I assume the N6 does too. Has anyone seen any realistic ETA's on when AT&T might roll this out? I know they had thought maybe 2015 but I'm wondering if it's going to be sooner than later and I thought maybe someone who keeps up on AT&T carrier news or works for them maybe had heard rumblings.
I'm almost thinking about just getting a SIM for my S3 and putting a line on it just so I have a cell I can use in my various offices where my S3 had worked but now my N6 doesn't.
I have 7 different buildings I have an office in and I'm pretty much dead in about half of them! I'm always on the run so land-lines are worthless to me! Almost thinking about buying a Cisco VOIP portable phone to use over wireless.
Thanks!
The Nexus 6 doesn't support Wifi calling right now, but it is coming in a future update. Supposedly this update is coming in Q1, rumor is Feb, perhaps this is in the rumored 5.1 update that is supposed to arrive around the same time.
The info about wifi calling is mostly from T-Mobile though, so what that means for AT&T, unsure. I don't believe they offer it at all yet, just a "soon" sort of thing. Even once they offer it, I am unsure what that would mean for the Nexus 6 and AT&T. For example I don't think the iPhone 6's wifi calling works on Sprint, or well at least the last time I talked to a co-worker she said it didn't.
Also rumors are the same update will bring VoLTE which is a big deal to everyone except those on Sprint.
Sent from my Nexus 6 using XDA Free mobile app
So my problem is that while being connected to WiFi, my phone cannot receive any incoming calls. I have flashed several Roms and radios to see if that would fix the problem, as well as playing with the APN settings. Has anyone else experienced this or am I just lucky? I am on T-Mobile so I'm hoping the WiFi calling makes this a moot point, but I'd still like to fix this for the time being. Same issue for sending or getting MMS, but textra has a work around for that. Thanks for your time and input.
RoninRyan said:
So my problem is that while being connected to WiFi, my phone cannot receive any incoming calls. I have flashed several Roms and radios to see if that would fix the problem, as well as playing with the APN settings. Has anyone else experienced this or am I just lucky? I am on T-Mobile so I'm hoping the WiFi calling makes this a moot point, but I'd still like to fix this for the time being. Same issue for sending or getting MMS, but textra has a work around for that. Thanks for your time and input.
Click to expand...
Click to collapse
It's a known issue. If you use the search forum option, you will find the relevant threads.
Evolution_Freak said:
It's a known issue. If you use the search forum option, you will find the relevant threads.
Click to expand...
Click to collapse
I'm guessing you mean this thread that you participated in? http://forum.xda-developers.com/nexus-6/help/lmy47m-5-1-calls-wifi-t3068902
I did find that earlier but the information that was stated by the op running chroma is not working for me, so I was wondering if there were more details out there.
RoninRyan said:
I'm guessing you mean this thread that you participated in? http://forum.xda-developers.com/nexus-6/help/lmy47m-5-1-calls-wifi-t3068902
I did find that earlier but the information that was stated by the op running chroma is not working for me, so I was wondering if there were more details out there.
Click to expand...
Click to collapse
Turn off enhanced LTE in Settings>more>cellular networks>carrier settings.
Apparently this issue is STILL present and it dates back to April and now it effects Project Fi users as well. How do Sprint customers deal with this, 4 MONTH missing calls and texts ?
I'm on my second nexus and its still an issue, seems like there is no way to fix this. I would like to know how many users are affected....
Sent from my Nexus 6 using Tapatalk
kolyan said:
Apparently this issue is STILL present and it dates back to April and now it effects Project Fi users as well. How do Sprint customers deal with this, 4 MONTH missing calls and texts ?
Click to expand...
Click to collapse
The semi-effective Sprint fix has been switching to 3g only while connected to WiFi.
The_Merovingian said:
The semi-effective Sprint fix has been switching to 3g only while connected to WiFi.
Click to expand...
Click to collapse
Could you elaborate on "semi-effective"?
Thanks.
cam30era said:
Could you elaborate on "semi-effective"?
Thanks.
Click to expand...
Click to collapse
Sure. Most users in my Sprint thread have reported that this works. Some have said it doesn't.
The_Merovingian said:
Sure. Most users in my Sprint thread have reported that this works. Some have said it doesn't.
Click to expand...
Click to collapse
Thanks. On Fi for a couple of days, and it's locked on Sprint at home. At least I know what to expect and keep an eye out for.
The issue actually dated back to December 2014 lol.....
It might have gotten better on Project Fi at least....last time I tested I received all 5 calls. I wonder when Sprint implemented that semi fix?
kolyan said:
The issue actually dated back to December 2014 lol.....
It might have gotten better on Project Fi at least....last time I tested I received all 5 calls. I wonder when Sprint implemented that semi fix?
Click to expand...
Click to collapse
It wasn't implemented by Sprint, rather resourceful users through trial and error.
I had surely thought this was a Sprint specific issue, as we have been plagued by issues involving their network. I'm referring to the duplicate texting problems that were finally resolved in 5.1.1, so for once, I'm surprised that I can't #blameSprint.
The_Merovingian said:
It wasn't implemented by Sprint, rather resourceful users through trial and error.
I had surely thought this was a Sprint specific issue, as we have been plagued by issues involving their network. I'm referring to the duplicate texting problems that were finally resolved in 5.1.1, so for once, I'm surprised that I can't #blameSprint.
Click to expand...
Click to collapse
I did read that it's LTE + WiFi issue and users manually switching to 3G, I suppose that's what u mean
kolyan said:
I did read that it's LTE + WiFi issue and users manually switching to 3G, I suppose that's what u mean
Click to expand...
Click to collapse
Yes that is what we are doing... For a really long time.... With no fix is site. I've contacted Sprint Google and Motorola, they all tell me to exchange the device for another. I'm now on my second nexus 6 with the lte + WiFi issue.
Sent from my Nexus 6 using Tapatalk
I find it a bit ridiculous they dragged it this far without a fix. How is it even possible that 3 gaint companies can't fix it for like 8-9 month
kolyan said:
I find it a bit ridiculous they dragged it this far without a fix. How is it even possible that 3 gaint companies can't fix it for like 8-9 month
Click to expand...
Click to collapse
I agree we as users have to keep reporting the issue or its never going to get fixed. I just received a replacement nexus 6 with the exclamation point issue and still missing calls on WiFi.... Ugh I can't win....
Sent from my Nexus 6 using Tapatalk
cam30era said:
Thanks. On Fi for a couple of days, and it's locked on Sprint at home. At least I know what to expect and keep an eye out for.
Click to expand...
Click to collapse
The main issue on sprint seems to be that the phone has to switch from LTE to 3g to ring the phone, and for some reason it's having a problem doing that while on WIFI. Therefore being were all forced to run our phones in 3g mode. The phone has no problem ringing on WIFI.
your project fi should work fine on sprint.. When someone calls you on project Fi your phone uses LTE for calls ( or wifi ). No need for your phone to switch back and forth..
The easy fix for sprint on this is to just enable WIFI calling on the Nexus..
xTmDarren said:
The main issue on sprint seems to be that the phone has to switch from LTE to 3g to ring the phone, and for some reason it's having a problem doing that while on WIFI. Therefore being were all forced to run our phones in 3g mode. The phone has no problem ringing on WIFI.
your project fi should work fine on sprint.. When someone calls you on project Fi your phone uses LTE for calls ( or wifi ). No need for your phone to switch back and forth..
The easy fix for sprint on this is to just enable WIFI calling on the Nexus..
Click to expand...
Click to collapse
It hasnt worked on Project Fi, its the same issue as on Sprint. It did get better.....perhaps they are tweaking it. Lately its been working fine, so maybe they fixed it. Fi has different issue now....no band 12 support on M and people that run L build with B12 say they miss calls on Tmobile because Fi doesnt support VoLTE on B12