Database Develop

Insurance for your AT&T Tilt

I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.

Any Luck With This Insuance?
I was wondering if anyone has used this service and has had any luck with it?

I was able to get mine coverd for $650 under my house ins with a $0.00 deductable. It was about $45-55 per year... maybe check into that.

Safeware insurance...
Yaron2 said:
I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.
Click to expand...
Click to collapse
Hi!
I got insured for my TILT @ safeware for 79 USD for an year on $550. how could you get it soo cheap for 52 USD?
I will be speaking to them today about this..
thanks..
Raj

What about SquareTrade insurance? They send me an email with 35% off. Anyone with any experience with them?
- TKN

I've used SquareTrade, but not for a phone. Last week I just made a claim on my amp. They're giving me my money back, minus shipping charges. They seem pretty good and it was a seem less process.

legit or internet slander?
legit or internet slander? What do you guys know about this?
http://reviews.ebay.com/WHY-NOT-TO-...0003415423?ssPageName=BUYGD:CAT:-1:LISTINGS:4

Any other worthwhile providers besides Safeware?
Any other worthwhile providers besides Safeware?

Anyone???
So...anyone???

Safeware
Not sure if anyone else is using safeware but I decided to try them. Since I'm in NY they have a discounted rate for NY folks (surprising). It's $52.00/year with a $50.00 deductible. Not bad for piece of mind if I break it by accident. Worse case I'm out $102.00 for 1 replacement.

This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?

Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
Click to expand...
Click to collapse
Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1

Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
Click to expand...
Click to collapse
You're not locked into anything... it's renewable each year. I purchase my phone for $300.00 from AT&T. Replacing the phone will cost $500.00 as you can't get the phone for $300.00, at least not from AT&T. The insurance also covers theft, accidental damage, cracked screen, etc. I rather pay the $52.00 for 1 year and have piece of mind if I do drop my phone or something falls on it/etc. I may not be lucky as you to drop it a number of times and nothing breaks. For me it's worth it at least for the 1st year. After that I'm sure the prices of the phone will drop so no need to renew.

I can buy the Tilt from ATT for $276 with no contract (using my business account @ 45% off).
Do these insurance companies just pay "cash" for the replacement or do they send out a new phone?

Unfortunately the average user doesn't have a business account. Would be nice though.
As for the replacement they send out a new phone. Most likely a refurb as HTC/AT&T does the same for in-warranty replacement.

I just got the ATT Tilt from ebay few days ago. I have not really used it yet. I am going to check with safeware about the insurance policy.
Thanks!
EDIT:
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
How did you get the coverage for your cell phone? by calling them? or do it online?

plchan said:
....
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
Click to expand...
Click to collapse
So you effectively spend $169 per year for a replacement Tilt?
In a year, AT&T will probably sell them for $50 just to get people online with a data plan.
Remember when you had to pay for a Motorola Razr phone? Some places they're free now with a plan.

You have two companies for the Cell phone insurance.
http://www.wirelesssafeguard.com/ Which I bought my insurance through & http://www.safeware.com/ which I thought was a waste of money
Wireless Safe Gaurd
Pro - "ATG’s Safeguard Program helps you protect your wireless device against any type of damage, loss, and theft."
Con- $100 Deductable
Safeware
Pro - No Deductible
Con- read the below and also read the contract. What a useless contract, they don't cover any defects or break down from use, plus tons of other crap about environemental variables, basically it is only loss insurance or if you smash your phone, which you'd have to do if it stopped working to get it covered.
Thank you very much for the inquiry. A damp environment refers to the actual environment in which a unit is used in. For example, a unit is kept in a greenhouse which has higher than normal amount of humidity, and due to the constant exposure, internal parts begin to rust. A liquid spill however, is a single physical event which causes the unit not to function, which is not caused by the environment. The electrical breakdown refers to electrical components which stop working over time, whether it is caused by a faulty part or simply wear and tear. Similar to the other explanation, a power surge is a single physical event which damages the unit. A surge hits the unit and burns out components or parts. I hope that this helps explain the difference, but please do not hesitate to contact me if any further clarification is required.
Best Regards,
Quang Ha
Individual Sales Manager
Safeware The Insurance Agency Inc
1-800-800-1492 Ext 2184
[email protected]
-----Original Message-----
From: EDITED
Sent: Monday, December 03, 2007 1:46 PM
To: service
Subject: Question about service
I’ve reviewed the portable electronics agreement on your site; these appear to be contradictory based on interpretation.
Sources
http://www.safeware.com/policies/portable_electronics_policy.pdf
III B3 & B4
http://www.safeware.com/faq.php
#9
Accidental damage is defined as an unexpected and unintentional external event, resulting in physical damage to the insured equipment. Examples of accidental damage include, but are not limited to Drops, Falls, Collisions, and Liquid Spills.
http://www.safeware.com/index.php
Power Surge
Comments
A liquid spill(#9) could be considered a damp environment(B4)
The failure of an electronic device is a type of “electrical breakdown” (B3) and would be an unintended, hence an accident(#9). Power surge is also a type of electrical breakdown(B3).
Can you please clarify as to what is actually covered or not covered in the contract terms.
Thank you

galenmd said:
Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1
Click to expand...
Click to collapse
Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
My homeowners covered mine at a recplacement cost of $600 and I'm paying $30/yr. I know that renter's insurance is cheap and will cover it and more.

stozmon said:
Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
Click to expand...
Click to collapse
Yes. The replacement cost was irrelevant to them. Don't try to make sense of it.

[Q] Purchasing Warranty

When you guys bought your NC from B&N, did you purchase the extended warranty for $55? I typically don't but they kept selling me that it would be covered if dropped, etc. I have 14 days to decide as long as the box isn't opened. I plan on rooting after the weekend when I'm off so I still have a chance to purchase the warranty. I know it's really how the owner feels, but I figured I'd ask here in case there was a war story where the warranty saved someone from a major repair bill that wasn't covered by B&N.

I bought it. they told me i could throw it off my balcony if i felt like it and they would cover it. sounded like a deal to me, this thing looks easy to drop and is rather heavy for its size. so i may throw it off my balcony in 2 years.
i held both the galaxy tab and the dell streak 7 today. both of those felt pretty cheap in the hand compared to the nook. i thought about buying one of those as well but to be quite honest they aren't worth the pricetag. only positive thing was the screen on the galaxy tab seemed to be good quality the rest of it wasn't. oh and the dell... horrible screen with horrible viewing angle. i don't know they just felt cheap in the hand.

Well, for the 55 dollars, and for two years, it's well worth it to me. And I actually called a month to the day after I got my NC and was told that I still had time to get the warranty, which I did. Can't remember what the actual time limit is. Got kids and I'm sure at some point this thing is going to be dropped.

i purchased mine from bb and grabbed their warranty for $40 because i knew i would be rooting / hacking it. as far as explicit reasons to get a warranty there nook has few. the micro usb plug has tendency to break off from the board. there are some screen issues like glow through near the bottom and just some complete screen failures. not to common but probably worth it. software wise, its nearly impossible to brick the nook thanks to priority sd boot. it really comes down to how rich your feeling

Nimocone said:
When you guys bought your NC from B&N, did you purchase the extended warranty for $55? I typically don't but they kept selling me that it would be covered if dropped, etc. I have 14 days to decide as long as the box isn't opened. I plan on rooting after the weekend when I'm off so I still have a chance to purchase the warranty. I know it's really how the owner feels, but I figured I'd ask here in case there was a war story where the warranty saved someone from a major repair bill that wasn't covered by B&N.
Click to expand...
Click to collapse
Buy a SquareTrade Warranty. Use coupon code "TWTYOFF" or "SUPER" and get 20% off.
$30.39 for 2 year including accidental damage
$39.99 for 3 year including accidental damage

colorado_al said:
Buy a SquareTrade Warranty. Use coupon code "TWTYOFF" or "SUPER" and get 20% off.
$30.39 for 2 year including accidental damage
$39.99 for 3 year including accidental damage
Click to expand...
Click to collapse
+1
10charrrrrr

Squaretrade all the way.
Sent from my LogicPD Zoom2 using XDA App

how do i go about purchasing the square trade warranty if i'm buying the NC used?

Nimocone said:
When you guys bought your NC from B&N, did you purchase the extended warranty for $55? I typically don't but they kept selling me that it would be covered if dropped, etc. I have 14 days to decide as long as the box isn't opened. I plan on rooting after the weekend when I'm off so I still have a chance to purchase the warranty. I know it's really how the owner feels, but I figured I'd ask here in case there was a war story where the warranty saved someone from a major repair bill that wasn't covered by B&N.
Click to expand...
Click to collapse
I never purchase extended warranty. My credit cards provide an additional one year warranty - so I am cover for two years.
Extended warranty is a big margin item - that's why merchants push it.

For today only, use the code WINTER to get 30% off a warranty.

ddrddr said:
how do i go about purchasing the square trade warranty if i'm buying the NC used?
Click to expand...
Click to collapse
SquareTrade offers warranties if you bought your item on eBay. You just need the eBay auction number. If you didn't get it on eBay, you can still get coverage if it's a refurbished model you bought from a retailer.
Other than that, you may be out of luck.

xenuprime said:
For today only, use the code WINTER to get 30% off a warranty.
Click to expand...
Click to collapse
That code might be for today only, but a few days ago there was another 30% off code Either way, it's a great deal. I'm never up for extended warranties, but for 20-some bucks, 3 years I'm in. I will def get one once I pick up my Nook this weekend. Honestly, I'm sure I will 'accidentally' drop it before the end of the 3 years .

Yes, yes. Good point.

I bought my warranty from Square Trade.
I had a coupon that made it less than $30 right after Christmas.
Three years, and as long as you can send them enough to recognize.......

Thanks for the tips & coupon code for SquareTrade. I normally don't like to purchase extended warranties, and I passed on the B&N warranty for $55. However, the SquareTrade 2 yr. warranty was $25 & change, and that seemed like a good deal. Now I won't be so worried about dropping it, etc.

I went with the B&N warranty. in Maine third-party warranty's aren't allowed (consumer protection law), so no SquareTrade for me. I have kids, I'm clumsy sometimes, sh*t happens.. made sense to get a warranty of some kind.

Beware AT&T Insurance on Nexus 5

So like most in this forum, I bought my Nexus 5 directly from the Google Play Store. I chose AT&T as my carrier. When I signed up for the account at the AT&T store, I got the phone insurance to cover me when I inevitably crack the screen or my 3 year old drops the phone into the bath tub. I asked them when I activated the phone if the AT&T insurance covered the phone for replacement even though I did not buy it from them. "Of course!" the salesperson said. Bought the phone at the end of October.
Sure enough, last night my buddy bumped the phone out of my hand, and it dropped about 4 feet to a stone floor face first. Cracked!!! It pained me to see my new phone with a full screen length crack, but I breathed a small sigh of relief knowing I had bought the insurance for just this circumstance. I called AT&T this morning to ask about the claim process and the customer service guy told me he was not sure it was covered because, "The Nexus 5 is not a phone we carry." He advised me to call Asurion Mobile, the AT&T insurance carrier and ask them. When I called Asurion, they confirmed what the AT&T guy said. AT&T does not carry the Nexus 5 and therefore cannot replace one as part of a claim. Instead they said that they would replace the phone with "an equivalent".
I know others probably like those other carriers, but AT&T in Baltimore really does offer way better coverage than those others, even Verizon. Because of this, I would like to stay with AT&T.
I did not talk with Asurion any further, but this presents those of us who bought the phone unlocked and out of contract precisely to avoid the carrier capture relationship with a conundrum on AT&T. The insurance will cover you having a phone on AT&T, just not the one that we all really want. Interestingly T-Mobile and Sprint DO carry the Nexus 5. Am curious if anyone on those carriers has made an insurance claim and they gave you another Nexus 5? And further, if they did, was it unlocked or locked?
Reading another forum, I noted that my credit card my offer purchase protection given that I am (barely) still inside of 90 days. Will be investigating that possibility next.

Phone insurance is really a scam for such a low priced phone as the N5. Self insure and save the $$$

digiblur said:
Phone insurance is really a scam for such a low priced phone as the N5. Self insure and save the $$$
Click to expand...
Click to collapse
The $150 deductible for Asurion is ridiculous anyway. We just bought a pair of Nexus 5's from T-Mobile, but are holding off on insurance for now. I see Square Trade has insurance for $8 a month, with a $75 deductible -- my wife is a bit careless with the drops, so I was considering them for her phone.

Curious as to what they consider an equivalent. Possibly they replace the phone then you sell it to buy yourself another N5.
Sent from my Nexus 5 using Tapatalk

does any company do this? i dont get why the OP thought this would work. i get it that the customer service guy gave him the wrong information, but why did the OP expect this enough to even ask them in the first place?

@charmcitybryan - since ATT doesn't carry the Nexus 5, it makes sense that they can't replace your phone with the same one. You could do what @sprof suggested - and get the replacement they offer, and sell it and buy a N5 then.
Depending on when you bought your phone, and whether you used a credit card with accident protection, you may be covered by your credit card (check with your credit card if you used a credit card for the purchase)
If a carrier did somehow replace the N5, it will be unlocked (even if they somehow figured out a way to lock it - which they won't, unlocking it is as easy as flashing the stock image from Google).

dfin13 said:
The $150 deductible for Asurion is ridiculous anyway. We just bought a pair of Nexus 5's from T-Mobile, but are holding off on insurance for now. I see Square Trade has insurance for $8 a month, with a $75 deductible -- my wife is a bit careless with the drops, so I was considering them for her phone.
Click to expand...
Click to collapse
Well...that $8 a month might not sound like a month, but consider this...
Let's say she has the phone for a year. Month 12, she breaks it. Boom, in theory you pay $75 and you get a new phone. You can't ignore the $96 you've also already paid. And then you have the situation of having the insurance, but for some reason they don't decide to honor the claim. (let's ignore that for the sake of argument though)
Even if you break it on month 1, you're paying $83.
Assuming you have the 32G version...does the ratio of that $83 vs. the replacement cost of the phone REALLY make mathematical sense to you factoring in the odds of her breaking the phone?
It almost never does. Just saying!
Also...here's the best part....Take the price of this phone, and compare it to the price of other comparable phones. It's seriously about half as much as them, if you are considering the TRUE cost, ie: no contract price.
Take that extra $350 or so and save it. If you get your phone stolen or you throw it at someone in a fit of drunken rage...you can buy a new phone.
If that doesn't happen...You still have that $350!

Went from a Note 3 returned it to buy Nexus 5, cancelled my insurance because I knew AT&T would not carry it. Call Google get an RMA they should be able to replace it since we have a 1yr warranty.

Knight-Rider said:
Went from a Note 3 returned it to buy Nexus 5, cancelled my insurance because I knew AT&T would not carry it. Call Google get an RMA they should be able to replace it since we have a 1yr warranty.
Click to expand...
Click to collapse
Umm warranty doesn't cover smashed screens

shotta35 said:
Umm warranty doesn't cover smashed screens
Click to expand...
Click to collapse
Oh ok wasn't aware that Google didn't cover smashed screens good to know lol.

I'm shocked they even offered to replace it with an equal valued device. Not to sound hard to the op but I figured it would go without saying that a device not sold by Att wouldn't be covered through their insurance. Take the replacement and sell it for another n5.
Sent from my Nexus 5 using XDA Premium 4 mobile app

The nexus 5 is so easy to service yourself that it doesn't really need insurance.
Sent from my Nexus 5 using Tapatalk

I would be happy. Take what they give you, assuming its another high end phone, and sell it.

I'm just curious what equal value phone the OP will get. Nothing is really equal when it comes to specs with that price. Moto x costs more but lower in specs. I just hope that OP will get something that's equal in specs not in costs.
Sent from my Nexus 5 using xda app-developers app

Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk

FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Only if it's unlocked like the nexus 5 would that be acceptable to me.
Sent from my Nexus 5 using Tapatalk

i always have had insurance on all my phones.. im with sprint.. i ended up sellimg my gs4.. and got the N5 from the play store.. when i tried to get insurance on my N5 they said i cant bec ause i got my N5 from the play store.. sprint dont carry the 32 gig.. so now i have no insurence which sux.. but it is what it is

Update on OP
FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
This is exactly why I love these forums! Great idea on getting the replacement and then selling to get another N5. Will definitely now start a claim to see what equivalent phone they will provide. Like another post said, I hope they provide equivalent specs, not equivalent cost given what a great value our phone is.
On the posts questioning why I thought AT&T would replace the phone in the first place, it's a fair question. I honestly have never used phone insurance before. My first mistake was believing the salesperson. Bummer, but that's life. I knew at the time that AT&T did not carry the phone, but was guessing the business model of the insurance would be as fine with providing cash so I could just get a replacement as they would providing a replacement phone. Always read the fine print and all that I guess. Another good option is just sending the phone in to LG for a screen replacement. I have read in other threads that may actually cost less than the deductible to replace the whole thing.
On the economics of cell phone insurance vs. self insuring given the cost, I found this article on Lifehacker that does a nice summary of the plans that are out there. Do a quick google search for it.
I think the argument that the high cost does not justify the benefit is particularly interesting now that many of us have the phone out of 2 year contracts and paid a low price for a great product. Aren't we all likely to jump at the next Nexus that comes out in a year? If so, as time approaches the next release, the value of replacing the phone we have goes down significantly.
In fact, given this, it would seem only to make sense to get phone insurance (if one wanted it) that provides a cash payout of the purchase price of the phone. Because the price of our phone is less, the premium would be lower and possibly a better cost benefit equation.

Equivalent phone to me would be a 5", snapdragon 800, 1080p display, lte and unlocked.
Sent from my Nexus 5 using Tapatalk

FuMMoD said:
Op let us know what they give you. I'm thinking the LG G2 and if they do that's not so bad is it?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
i gotta agree here

Phone insurance

I generally don't get insurance for my nexus devices because of the low cost, however this year is different and was wondering what peoples thoughts on insurance and possible recommendations are?

Alaris said:
I generally don't get insurance for my nexus devices because of the low cost, however this year is different and was wondering what peoples thoughts on insurance and possible recommendations are?
Click to expand...
Click to collapse
I have been using Square Trade for 3-4 years and have been very happy. Always cheaper and copay is less than what carriers offer. Only downside is you have to send them the phone for repair. They promise 24 hour turnaround or resolution. Meaning , with shipping it usually takes 5-7 days to get phone back, so you have to have an old phone to activate in the interim.
First time I used it was on my wife's week old Evo 3D she dropped and cracked the screen. The phone had just been released, so they couldn't get the repair parts needed and dropped the full off contract price of the phone (if I remember it was either $599 or $699) into my Paypal account the day after calling to tell me they couldn't fix it. They are easy to deal with and highly rated by Consumer Reports. I will have it on my Nexus 6 the day I get it. They will also refund the unused portion of my current warranty that I have on my Nexus 5.

beefydoc said:
I have been using Square Trade for 3-4 years and have been very happy. Always cheaper and copay is less than what carriers offer. Only downside is you have to send them the phone for repair. They promise 24 hour turnaround or resolution. Meaning , with shipping it usually takes 5-7 days to get phone back, so you have to have an old phone to activate in the interim.
First time I used it was on my wife's week old Evo 3D she dropped and cracked the screen. The phone had just been released, so they couldn't get the repair parts needed and dropped the full off contract price of the phone (if I remember it was either $599 or $699) into my Paypal account the day after calling to tell me they couldn't fix it. They are easy to deal with and highly rated by Consumer Reports. I will have it on my Nexus 6 the day I get it. They will also refund the unused portion of my current warranty that I have on my Nexus 5.
Click to expand...
Click to collapse
About how much does it cost to insure a phone through them?

I usually use the extended care plan from the manufacturer when available. I have AppleCare+ on my iPhone 6 (and all my iPhones prior), and Moto Care on my Moto X, and on my soon to be delivered 2014 Moto X as well. Since Motorola is making the Nexus, they might offer their Moto Care plan for it and if they do, I'd recommend that in a heartbeat. For the Moto X it was $85 up front and $35 deductible, and they do advanced replacements. I'm about to pay the $35 and replace my 2013 Moto X just to keep one that's brand new in the museum. For $35 why not?

Buy it with a credit card. Free cash back, one extra year of insurance, and price protection if it drops the price within 3 months.

I'm prob going with squaretrade unless google or moto has insurance for it

Alaris said:
About how much does it cost to insure a phone through them?
Click to expand...
Click to collapse
Price is $99.00 for two years coverage. Includes accidental breakage, water damage, about anything except lost or stolen. It is subject to a $75 deductible.

I am curious about insurance as well.
How does SquareTrade stack up to Motorola's Protection Plan? At Motorola's site, the Moto X 2 year coverage is $85 with a $39 deductible.
https://motorola-global-portal.cust...detail/a_id/101900?g_id=3813&session=jvnZLr5m

I wonder if I have to buy the phone from motorola in order to get their insurance.

joshua.justice said:
I wonder if I have to buy the phone from motorola in order to get their insurance.
Click to expand...
Click to collapse
Yea same here. I'm getting it from the play store so I don't know if Google will offer any protection plan.
Sent from my HTC6500LVW using Tapatalk

selayan said:
Yea same here. I'm getting it from the play store so I don't know if Google will offer any protection plan.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Google only has the automatic one year warranty against defects that comes when you buy the device from them, which is great BTW. They don't offer any sort of supplemental insurance for accidental damage. You'd have to go through a company like Square Trade for something like that. Or Motorola, if they allow you to insure devices that weren't directly purchased from their website.

charesa39 said:
Google only has the automatic one year warranty against defects that comes when you buy the device from them, which is great BTW. They don't offer any sort of supplemental insurance for accidental damage. You'd have to go through a company like Square Trade for something like that. Or Motorola, if they allow you to insure devices that weren't directly purchased from their website.
Click to expand...
Click to collapse
As of now, Motorola will only insure a Nexus 6 purchased through Motorola.

Anybody know how many times square trade will fix or replace a device during those 2 years?

Is square trade cheaper? I'm going to go with Motorola because they do advanced rma.
Sent from my HTC6500LVW using Tapatalk

Power button wonky?

Is anyone having an issue with their power button? I bought one from T-Mobile a couple of months ago and the buttons were tight with minimal movement. Then that Nexus 6 got dropped and shattered the screen so a replacement (brand new in box from Moto via Ashurant insurance) arrived yesterday and the buttons "work" but are very loose and irritating.
Has anyone had an issue like this? The power button only works if i press directly in the center of the button so i have to hold it a certain way. My experience in the past is that if it isn't broken, a free replacement will not be justified. I've turned on T2W and volume rocker wake but was hoping for a power button replacement or an easy fix.

stevew84 said:
Is anyone having an issue with their power button? I bought one from T-Mobile a couple of months ago and the buttons were tight with minimal movement. Then that Nexus 6 got dropped and shattered the screen so a replacement (brand new in box from Moto via Ashurant insurance) arrived yesterday and the buttons "work" but are very loose and irritating.
Has anyone had an issue like this? The power button only works if i press directly in the center of the button so i have to hold it a certain way. My experience in the past is that if it isn't broken, a free replacement will not be justified. I've turned on T2W and volume rocker wake but was hoping for a power button replacement or an easy fix.
Click to expand...
Click to collapse
Get it replaced again.

danarama said:
Get it replaced again.
Click to expand...
Click to collapse
Have you gone through a replacement request with T-Mobile? I have, and if it isn't broken (as in not working at all), they won't replace anything.
Motorola doesn't seem like a viable option since I didn't buy from them, correct me if I'm wrong.
Google - same boat since didn't buy from them.

stevew84 said:
Have you gone through a replacement request with T-Mobile? I have, and if it isn't broken (as in not working at all), they won't replace anything.
Motorola doesn't seem like a viable option since I didn't buy from them, correct me if I'm wrong.
Google - same boat since didn't buy from them.
Click to expand...
Click to collapse
Google will only deal with RMA from Google Play. Motorola should honour all other warranties.
T-mobile don't exist in the UK any more and I would never use them if they did.

danarama said:
Google will only deal with RMA from Google Play. Motorola should honour all other warranties.
T-mobile don't exist in the UK any more and I would never use them if they did.
Click to expand...
Click to collapse
Oh alright well maybe I can give Moto a shot and see what they say. The problem with the warranty through Tmobile is that I have to pay a $175 deductable in order to get a replacement device.
Of course I'll try with them first, then move to Moto.
Thanks.

stevew84 said:
Oh alright well maybe I can give Moto a shot and see what they say. The problem with the warranty through Tmobile is that I have to pay a $175 deductable in order to get a replacement device.
Of course I'll try with them first, then move to Moto.
Thanks.
Click to expand...
Click to collapse
That's ridiculous.
I take it the handset is subsidised and paid for over a period of the contract?

danarama said:
That's ridiculous.
I take it the handset is subsidised and paid for over a period of the contract?
Click to expand...
Click to collapse
Yea, I pay monthly on top of my bill for service, but even if I bought the phone outright from Tmobile, the warranty issue would still be the same. The deductible would still be present.

stevew84 said:
Oh alright well maybe I can give Moto a shot and see what they say. The problem with the warranty through Tmobile is that I have to pay a $175 deductable in order to get a replacement device.
Of course I'll try with them first, then move to Moto.
Thanks.
Click to expand...
Click to collapse
You seem to be confusing warranty with insurance. There is no deductible to make a warranty claim, you can get phone defects (defect=manufacturer's fault) fixed for free for at least a year after you purchase (in EU it's generally 2 years, because the EU actually protects consumers). T-Mobile can handle that for you and will generally do a better job than Motorola (from personal experience, YMMV).
If you damage it (damage=your fault) by dropping it, then you have to go through insurance or buy another. Good news is that insurance replacement phones (like the one you paid $175 for) are considered 'new' and your warranty was reset to the day you received the insurance phone. Bad news is that warranty phones may be refurbished, not brand new.
Honestly, these things aren't rocket engines. They don't need to be perfect. They're designed to tolerate a little bit of wobble. If the buttons are just loose, I'd honestly leave it alone and deal with it. You'll be fine. If the buttons seem to 'catch' on something when pressed in or get stuck when released then you should call someone and arrange a replacement.

ATnTdude said:
You seem to be confusing warranty with insurance. There is no deductible to make a warranty claim, you can get phone defects (defect=manufacturer's fault) fixed for free for at least a year after you purchase (in EU it's generally 2 years, because the EU actually protects consumers). T-Mobile can handle that for you and will generally do a better job than Motorola (from personal experience, YMMV).
If you damage it (damage=your fault) by dropping it, then you have to go through insurance or buy another. Good news is that insurance replacement phones (like the one you paid $175 for) are considered 'new' and your warranty was reset to the day you received the insurance phone. Bad news is that warranty phones may be refurbished, not brand new.
Honestly, these things aren't rocket engines. They don't need to be perfect. They're designed to tolerate a little bit of wobble. If the buttons are just loose, I'd honestly leave it alone and deal with it. You'll be fine. If the buttons seem to 'catch' on something when pressed in or get stuck when released then you should call someone and arrange a replacement.
Click to expand...
Click to collapse
Right, I did an insurance claim because I dropped it, that's fine. What came was in fact brand new in box, it still had the uncut tape on the motorola box and all OEM stuff inside. I came from the Nexus 4 and Nexus 5 and have had similar build defects. In this case, the button does get stuck either while pushing in or when it comes back out. Feels like I'm going to break it when sometimes i have to push with WAY too much force. I'll be calling Tmobile tonight as Moto would not do a repair, only exchange with a fee.

ATnTdude said:
Good news is that insurance replacement phones (like the one you paid $175 for) are considered 'new' and your warranty was reset to the day you received the insurance phone
Click to expand...
Click to collapse
I don't think that's accurate. Not in the EU anyway. Replacement device continues original warranty period, so if you get a replacement after 23 months, that replacement has 1 month warranty.

danarama said:
I don't think that's accurate. Not in the EU anyway. Replacement device continues original warranty period, so if you get a replacement after 23 months, that replacement has 1 month warranty.
Click to expand...
Click to collapse
If it's a warranty phone, yes, claiming relief under your warranty doesn't extend it.
If it's insurance, then it's different. The insurance co. buys the phone from the manufacturer (who is the one who is actually warrantying the product) just like you or your carrier does. So the warranty doesn't really reset. You're getting a newly bought phone which has a warranty separate from the original.
In theory, if you lose your phone, make an insurance claim to replace it, and find your original phone afterwards you could have two phones with separate and independent warranties on each. That is, assuming your insurance company doesn't want the original back (which is usually the case for phones, not so much for things like cars).