Hey everyone I'm looking here as my last resort before sending my phone back to Motorola.
Bought a Nexus 6 from motorola uk which was delivered yesterday, switched phone on and all the Google apps on the phone updated, then had a notification OTA to download and install android 5.1 which I did, towards the end of the install process I had an error with the green android and a red exclamation mark.
I powered the device off with the power button and it turned back on and ever since it says "Android is starting" "Optimizing app 1 of 125" once it goes through all the apps it gets to the android boot screen then just goes back to the "Android is starting" "Optimizing app 1 of 125" over and over and over. (Infinite bootloop)
Pointers: The phone is not unlocked or rooted as I'm a noob its just fresh out the box, also I never opened/unlocked the developer options.
I have tried various recovery mode fixes, wiping cache and wiping all data and then rebooting the device with no luck.
Is there anyway I can hook my N6 up to my computer and fix this with a tool kit etc? I'm willing to try but I'd need basic instructions and reassurance it wouldn't muck up my warranty if it didn't work as my only other option is to exchange for a new device.
Any help, advice etc would be hugely appreciated. Thanks
Markh2001 said:
Hey everyone I'm looking here as my last resort before sending my phone back to Motorola.
Bought a Nexus 6 from motorola uk which was delivered yesterday, switched phone on and all the Google apps on the phone updated, then had a notification OTA to download and install android 5.1 which I did, towards the end of the install process I had an error with the green android and a red exclamation mark.
I powered the device off with the power button and it turned back on and ever since it says "Android is starting" "Optimizing app 1 of 125" once it goes through all the apps it gets to the android boot screen then just goes back to the "Android is starting" "Optimizing app 1 of 125" over and over and over. (Infinite bootloop)
Pointers: The phone is not unlocked or rooted as I'm a noob its just fresh out the box, also I never opened/unlocked the developer options.
I have tried various recovery mode fixes, wiping cache and wiping all data and then rebooting the device with no luck.
Is there anyway I can hook my N6 up to my computer and fix this with a tool kit etc? I'm willing to try but I'd need basic instructions and reassurance it wouldn't muck up my warranty if it didn't work as my only other option is to exchange for a new device.
Any help, advice etc would be hugely appreciated. Thanks
Click to expand...
Click to collapse
Read the guide on how to fastboot flash a factory image. No toolkit necessary.
Would you mind posting a link to a guide? I forgot to add that I don't want my phone to become rooted by trying to fix this issue, I want to keep it stock like it was, also does not have developer options enabled stop me from going further.
Sorry for the questions I'm a noob to this and quite anxious.
AndroidSlave said:
Read the guide on how to fastboot flash a factory image. No toolkit necessary.
Click to expand...
Click to collapse
Would you mind posting a link to a guide? I forgot to add that I don't want my phone to become rooted by trying to fix this issue, I want to keep it stock like it was, also does not have developer options enabled stop me from going further.
Sorry for the questions I'm a noob to this and quite anxious.
Can anyone still please help! I'm a noob and so need instructions on what to do! Please!
Markh2001 said:
Can anyone still please help! I'm a noob and so need instructions on what to do! Please!
Click to expand...
Click to collapse
If you connect the phone to the pc is it recognised in bootloader mode? Do you have adb installed onyour pc?
gee2012 said:
If you connect the phone to the pc is it recognised in bootloader mode? Do you have adb installed onyour pc?
Click to expand...
Click to collapse
All foreign language to me what your saying, trying my best to self learn right now. I'm downloading the adroid SDK and extracting the files, really want to sort this myself. Any pointers to getting into bootloader mode? And adb on the PC?
Markh2001 said:
All foreign language to me what your saying, trying my best to self learn right now. I'm downloading the adroid SDK and extracting the files, really want to sort this myself. Any pointers to getting into bootloader mode? And adb on the PC?
Click to expand...
Click to collapse
Look here http://forum.xda-developers.com/showthread.php?t=2588979 for easy adb installation. Read this too http://forum.xda-developers.com/nexus-6/general/how-to-nexus-6-one-beginners-guide-t2948481.
To get into bootloader mode power down the device and after that press volume down + power. Here`s a guide to setup the sdk/adb http://www.redmondpie.com/how-to-set-up-android-adb-and-fastboot-on-windows-tutorial/.
gee2012 said:
If you connect the phone to the pc is it recognised in bootloader mode? Do you have adb installed onyour pc?
Click to expand...
Click to collapse
I've made the fastboot adb folder on my PC and attached my phone whilst it was in bootloader mode, I types in the command box adb devices and there is no list of attached devices.
I presume this is because I didn't enable developer options or USB debugging?
Markh2001 said:
I've made the fastboot adb folder on my PC and attached my phone whilst it was in bootloader mode, I types in the command box adb devices and there is no list of attached devices.
I presume this is because I didn't enable developer options or USB debugging?
Click to expand...
Click to collapse
When in bootloader mode type : fastboot devices
-Edit- just read that your bootloade is still locked so i`am afraid there is nothing you can do to fix the issue as you cannot flash firmware with a locked bootloader. Best is to claim warranty because of a software issue while updating.
gee2012 said:
When in bootloader mode type : fastboot devices
-Edit- just read that your bootloade is still locked so i`am afraid there is nothing you can do to fix the issue as you cannot flash firmware with a locked bootloader. Best is to claim warranty because of a software issue while updating.
Click to expand...
Click to collapse
Sorry to be a noob but how do I do this? Is this on the PC I presume?
Markh2001 said:
Sorry to be a noob but how do I do this? Is this on the PC I presume?
Click to expand...
Click to collapse
There is nothing you can do with a locked bootloader, claim warranty/RMA
gee2012 said:
When in bootloader mode type : fastboot devices
-Edit- just read that your bootloade is still locked so i`am afraid there is nothing you can do to fix the issue as you cannot flash firmware with a locked bootloader. Best is to claim warranty because of a software issue while updating.
Click to expand...
Click to collapse
Thought this would be the case, I went into adb fastboot and typed in fastboot devices and its showing some letters and numbers next to fastboot on screen if that helps.
In the future I presume I should make sure to enable developer options first so I can get out if this mess?
Also would it be best when I get my new n6 just to sideload the latest update marsmellow by getting the factory image from the Google website? Last question can I skip from 5.0 straight to 6.0 sideloading or do I have tobdo it one at a time?
Thanks for trying to help matey
Markh2001 said:
Thought this would be the case, I went into adb fastboot and typed in fastboot devices and its showing some letters and numbers next to fastboot on screen if that helps.
In the future I presume I should make sure to enable developer options first so I can get out if this mess?
Also would it be best when I get my new n6 just to sideload the latest update marsmellow by getting the factory image from the Google website? Last question can I skip from 5.0 straight to 6.0 sideloading or do I have tobdo it one at a time?
Thanks for trying to help matey
Click to expand...
Click to collapse
Next time enable usb debugging and ENABLE OEM UNLOCK, both in developer options. You can flash the latest firmware available directly in fastboot by flashing the individual img files.
Here is a link to setup adb/platform-tools https://www.google.nl/url?sa=t&rct=...orial/&usg=AFQjCNGolazOWoMssTikMpokJ6TtwEND5A.
gee2012 said:
There is nothing you can do with a locked bootloader, claim warranty/RMA
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Click to collapse
This is getting very weird now as I just typed into the adb fastboot window : fastboot oem unlock and its giving me a message on my screen to click yes and unlock the bootloader?
Markh2001 said:
This is getting very weird now as I just typed into the adb fastboot window : fastboot oem unlock and its giving me a message on my screen to click yes and unlock the bootloader?
Click to expand...
Click to collapse
Well click the power button and in the next screen scroll down with the volume button to select yes and push power.
gee2012 said:
There is nothing you can do with a locked bootloader, claim warranty/RMA
Click to expand...
Click to collapse
It says this on my Nexus 6 phone screen.
Unlock bootloader?
If you unlock the bootloader, you will be able to install custom operating system on this phone.
A custom OS is not subject to the same testing as the original OS, and can cause your phone and installed applications to stop working properly.
To prevent unauthorized access to your personal data, unlocking the bootloader will also delete all personal data from your phone (a "factory data reset".)
Press the volume up/down buttons to select yes or no. Then press power button to continue.
Yes (Unlock bootloader, may void warranty)
No. ( Do not unlock bootloader and restart phone)
Markh2001 said:
It says this on my Nexus 6 phone screen.
Unlock bootloader?
If you unlock the bootloader, you will be able to install custom operating system on this phone.
A custom OS is not subject to the same testing as the original OS, and can cause your phone and installed applications to stop working properly.
To prevent unauthorized access to your personal data, unlocking the bootloader will also delete all personal data from your phone (a "factory data reset".)
Press the volume up/down buttons to select yes or no. Then press power button to continue.
Yes (Unlock bootloader, may void warranty)
No. ( Do not unlock bootloader and restart phone)
Click to expand...
Click to collapse
Click yes, see my above post
gee2012 said:
Click yes, see my above post
Click to expand...
Click to collapse
Okay but will I be able to relock and put it back to the way it was? Can you please stay around to help me do this step by step?! I'd appreciate it a million
Markh2001 said:
Okay but will I be able to relock and put it back to the way it was? Can you please stay around to help me do this step by step?! I'd appreciate it a million
Click to expand...
Click to collapse
Sure, but first we have to get the phone working again,
My nexus 6 got stuck in a bootloop. It died while updating to 6.01 now is stuck at the google logo. I was trying to use Nexus root toolkit to flash stuck android back onto the device however I keep getting the error "fastboot device not found". It has a list of fixes however all of them need me to boot fully into android which I cannot since its stuck in a bootloop. My computer recognizes the phone while its charging as a "android" and when I boot in to recovery as "fastboot shamu S" however it has a yellow exclamation point and says needs trouble shooting. Trouble shooting comes back with nothing. Any help welcome thanks!
Bump
this may help
http://forum.xda-developers.com/nexus-6/general/to-save-bricked-nexus-device-t3334660
Hey thanks I was able to get nexus toolkit to recognize the phone as a fastboot by manually downloading and install the drivers from google. However I ran into another issue. My bootloader is locked. And I do not have usb debugging enabled so I can not use the toolkit or abd to unlock the bootloader. Any ideas?
I answered you in your other thread. Here I just wanted to give you a tip: It's considered bad form to bump your own thread so short after creation. Also, against the forum rules... If you're impatient, spend the time until someone answers searching for the answer. Who knows, you might find it yourself...
Hi, I was wondering if anyone could please help. I have a gear live, always running on stock firmware. Randomly without me doing anything to the device, it got stuck on the boot logo. So I decided to see if I could boot into recovery mode, but I get the error
"mmc_read fail" and "movinand checksum confirmation fail"
The bootloader also seems to be locked, so is there any way I can recover this device?
EDIT: The only thing I can do is boot into Fastboot, can't enable USB Debugging for adb to work
Thanks
Please help, i can only access fastboot with a locked bootloader
I tried flashing "RR-N-v5.8.0-20170118-oneplus3-Unofficial-Test.zip" onto my new phone after I installed the lastest OTA via VPN Canada. Everything seemed find when I was flashing it through TWRP so I rebooted and my phone won't start or regonized by my PC. I'm currently trying to following the instructions from the following thread:
https://forum.xda-developers.com/on...ick-tutorial-oneplus-3t-t3515306#post69989929
If it doesn't work, is there any hope for this phone or should I contact OnePlus and ask for a replacement/return? I received it two days ago so my warranty shouldn't have been voided from me unlocking the bootloader and rooting my device.
Do You still boot into twrp?
bebanghonbi said:
Do You still boot into twrp?
Click to expand...
Click to collapse
Unfortunately no, but I followed the following guide and it worked like a charm:
https://forum.xda-developers.com/oneplus-3t/how-to/unbrick-unbrick-tutorial-oneplus-3t-t3515306
Edit: I don't know how I got into this situation, but while trying to install TWRP and root my device on OxygenOS 3.5.1 I've ended up to a point where whenever I boot I'm stuck in an infinite loading screen where two white circles are circling a red dot in the center.
I have access to the stock recovery, but it doesn't seem like my device is being recognized when I type "adb devices". Can someone help me reboot to stock completely. At this point I've given up trying to do anything and if this problem is solved I probably won't do anything with my phone unless my hand is being held throughout the process.
Blkdrgn415 said:
Unfortunately no, but I followed the following guide and it worked like a charm:
https://forum.xda-developers.com/oneplus-3t/how-to/unbrick-unbrick-tutorial-oneplus-3t-t3515306
Edit: I don't know how I got into this situation, but while trying to install TWRP and root my device on OxygenOS 3.5.1 I've ended up to a point where whenever I boot I'm stuck in an infinite loading screen where two white circles are circling a red dot in the center.
I have access to the stock recovery, but it doesn't seem like my device is being recognized when I type "adb devices". Can someone help me reboot to stock completely. At this point I've given up trying to do anything and if this problem is solved I probably won't do anything with my phone unless my hand is being held throughout the process.
Click to expand...
Click to collapse
If you use my tool, it will work every time
LloydSmallwood said:
If you use my tool, it will work every time
Click to expand...
Click to collapse
I tried the same method to solve my current device problem but there's an issue with it. My phone seems to just be soft bricked. I can still access the bootloader and stock recovery. The problem is that it's stuck in an infinite boot that I occurred when I tried to install SuperSU. When I plug my device in it lists it either as Android Phone or some kind of Qualcomm in device manager.
I assumed I could just flash an OTA of OxygenOS 3.4.1 or some stable variant, but it's my phone isn't being recognized when I type "adb devices". In addition, I'm not sure exactly what command I should use to flash. I hope someone can walk me through it step by step.
Hello, I need help! my nexus 6 has never been rooted or unlocked, never had to used debugging option, but today my phone rebooted and it wont pass the animated startup screen, I am trying to flash the factory image from google but I need to unlock the bootloader to do that, and to do that I need debugging on, but I cannot access that option since the phone wont boot to the os, how can I solve this issue? thanks for your help in advance
jorge3687 said:
Hello, I need help! my nexus 6 has never been rooted or unlocked, never had to used debugging option, but today my phone rebooted and it wont pass the animated startup screen, I am trying to flash the factory image from google but I need to unlock the bootloader to do that, and to do that I need debugging on, but I cannot access that option since the phone wont boot to the os, how can I solve this issue? thanks for your help in advance
Click to expand...
Click to collapse
have you tried going into your stock recovery and just do a regular factory reset?
@jorge3687: First try a factory reset as suggested by Arju. If that doesn't work, sideload an OTA image to restore your device. The OTA images don't require an unlocked bootloader.