[Q] Google Voice mail app not taking voicemails ATT Nexus 6 - Nexus 6 Q&A, Help & Troubleshooting

I've noticed that my google voice isn't working like I'm used to.
Expectation: Whenver I get a voicemail to either my ATT #, or GV # that I get a transcribed visual voicemail in my voice app.
Whats happening: No voicemail shows up in google voice app. instead I get a notification that I have a voicemail available and to call in. (assuming it's my att dumb voicemail) When I call my GV number and leave a VM. The automated voice message reads my ATT number not my GV. WEIRD!
I setup the voice app and to make voicemail go through google voice, not ATT. I uninstalled and reinstalled to confirm GV setup the phone to use GV not ATT.
Can anyone confirm this problem or help me troubleshoot.

Unoid said:
I've noticed that my google voice isn't working like I'm used to.
Expectation: Whenver I get a voicemail to either my ATT #, or GV # that I get a transcribed visual voicemail in my voice app.
Whats happening: No voicemail shows up in google voice app. instead I get a notification that I have a voicemail available and to call in. (assuming it's my att dumb voicemail) When I call my GV number and leave a VM. The automated voice message reads my ATT number not my GV. WEIRD!
I setup the voice app and to make voicemail go through google voice, not ATT. I uninstalled and reinstalled to confirm GV setup the phone to use GV not ATT.
Can anyone confirm this problem or help me troubleshoot.
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set it up via their online site, not app. the app has some settings that are important, but their full site has the full set up.

I had this issue too hangouts was receiving my messages not google voice after a few attempts at fixing it. Disabled vm in hangouts and enabled in google voice app works like a charm. Also had to manually edit voicemail settings in the call app menu and add phone numbers through the desktop version of google voice.

Related

First time google voice user

Guys i am trying to get google voice to work on my verizon droid turbo but confused at a few things. I want to be able to have my voice mail go to google voice and not the verizon voicemail, but it wont let me. any ideas
Why is the access number and the call forwarding number different? another thing is after all said and done I called my voicemail with another phone to my phone that is set up on and it goes to the verizon voicemail instead with forwarding on.
the_rooter said:
Guys i am trying to get google voice to work on my verizon droid turbo but confused at a few things. I want to be able to have my voice mail go to google voice and not the verizon voicemail, but it wont let me. any ideas
Why is the access number and the call forwarding number different? another thing is after all said and done I called my voicemail with another phone to my phone that is set up on and it goes to the verizon voicemail instead with forwarding on.
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With Verizon, you have to manually set the call forwarding to your Google Voice. There are 3 different instances when you want to have your calls forwarded.
See this thread for more info: http://forum.xda-developers.com/droid-turbo/general/fix-google-voice-forwarding-advanced-t2980980
When setting up Google Voice app on the phone, it will probably tell you that the app couldn't set up voicemail properly. That is ok, because you are doing it manually.
However, with the latest Hangouts/SMS changes, I'm not even sure you need the google voice app, if you set your google voice messages to use Hangouts.

Nexus 6 (unlocked) Google Voice not working (sim card is verizon)

I recently purchased a Nexus 6 (unlocked) off of the play store. My carrier is Verizon so I took my existing Verizon nano sim card and popped it in and now I am up and running. I want to use Google Voice for my voicemail instead of having to call and check it through verizon. I have an actual google voice number, but I don't want to use that I just want any calls to my mobile number to use the google voice greeting/inbox.
On my previous phone I used the Verizon Basic Visual Voicemail. Normally when I install Google Voice and go through the configuration setting it as the primary voicemail option in the settings it automatically switches over and when someone calls they hear the greeting "The google subscriber you have reached.....". In my case with the Nexus 6 people still hear my Verizon greeting no matter what I do and I keep getting a notification to download the Verizon Visual Voicemail App from the play store to check it. I refuse to do this, the point of me getting this Nexus 6 was to do away with any Verizon garbage.
Has anyone else gone through this? On my past 4 phones I have simply been able to download Google voice, install, configure, and it overrides the Verizon voicemail. The only thing I can think of that is different this time is that I am subscribed to the verizon basic visual voicemail from my previous phone because I wanted to give it a try.
HunterT said:
I recently purchased a Nexus 6 (unlocked) off of the play store. My carrier is Verizon so I took my existing Verizon nano sim card and popped it in and now I am up and running. I want to use Google Voice for my voicemail instead of having to call and check it through verizon. I have an actual google voice number, but I don't want to use that I just want any calls to my mobile number to use the google voice greeting/inbox.
On my previous phone I used the Verizon Basic Visual Voicemail. Normally when I install Google Voice and go through the configuration setting it as the primary voicemail option in the settings it automatically switches over and when someone calls they hear the greeting "The google subscriber you have reached.....". In my case with the Nexus 6 people still hear my Verizon greeting no matter what I do and I keep getting a notification to download the Verizon Visual Voicemail App from the play store to check it. I refuse to do this, the point of me getting this Nexus 6 was to do away with any Verizon garbage.
Has anyone else gone through this? On my past 4 phones I have simply been able to download Google voice, install, configure, and it overrides the Verizon voicemail. The only thing I can think of that is different this time is that I am subscribed to the verizon basic visual voicemail from my previous phone because I wanted to give it a try.
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My first suggestion would be to be sure you are unsubscribed from the Verizon VM on your account. Then, open your dialer, click the 3 dot settings button, click settings, then select calls. Click voicemail, then service. See if you have any options there. I'm on Sprint and Google voice integrates through my carrier so that is the only option I see in that location. (Your carrier).
Then you can click set up, there you could manually set your Google voice number as your voicemail number.
Evolution_Freak said:
My first suggestion would be to be sure you are unsubscribed from the Verizon VM on your account. Then, open your dialer, click the 3 dot settings button, click settings, then select calls. Click voicemail, then service. See if you have any options there. I'm on Sprint and Google voice integrates through my carrier so that is the only option I see in that location. (Your carrier).
Then you can click set up, there you could manually set your Google voice number as your voicemail number.
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After further research I am pretty sure I have to put my sim chip back into my LG G3 and cancel my verizon VM subscription. Then put the sim back in my Nexus 6 and go through the Google Voice setup process again. I just didn't think Verizon would have control over it somehow after subscribing to their visual voice service.
Also, open Google voice from a desktop PC or desktop view and ensure you've completed all the steps to integrate.
Evolution_Freak said:
Also, open Google voice from a desktop PC or desktop view and ensure you've completed all the steps to integrate.
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There really aren't any steps.. I logged in and it shows my Google Voice # and then my Mobile Verizon #. I definitely don't want to go through with the Google Voice activation process to my phone because then it forwards all calls to my Google Voice #. I just want to use Google Voice for my voice mail which should have nothing to do with my GV # and the only thing I should have to do in the settings is update my greeting. The reason I know nothing should have to be touched is because on my past 4 phones when I wasn't a subscriber to Verizon Visual Voicemail, Google Voice would install and configure with no problem. Of course that message would come up saying Google Voice is not compatible with my carrier (Verizon) but it would just start working anyway.
HunterT said:
There really aren't any steps.. I logged in and it shows my Google Voice # and then my Mobile Verizon #. I definitely don't want to go through with the Google Voice activation process to my phone because then it forwards all calls to my Google Voice #. I just want to use Google Voice for my voice mail which should have nothing to do with my GV # and the only thing I should have to do in the settings is update my greeting. The reason I know nothing should have to be touched is because on my past 4 phones when I wasn't a subscriber to Verizon Visual Voicemail, Google Voice would install and configure with no problem. Of course that message would come up saying Google Voice is not compatible with my carrier (Verizon) but it would just start working anyway.
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Well, I'm glad you figured it out for yourself. Good luck! :good:
Here is a paste from another thread. With voice over LTE a lot of things don't work right and you have to forward voicemail to Google Voice to make it work.
—-----------—
If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing all three of these activation codes:
*71[Your Google Voice number]*-- This turns on Conditional Forwarding, which should transfer*calls to your Google Voice number when your Verizon phone is*busy or unanswered after 3 to 6 rings.*90[Your Google Voice number]*-- This turns on Busy Transfer, which transfers all calls that would hear a busy signal to your Google Voice number.*92[Your Google Voice number]*-- This turns on No Answer Transfer, which*transfers all calls unanswered after 3 to 6 rings to your Google Voice number.To Deactivate the Call Forwarding, dial *73 [Send]To Deactivate the Busy Transfer, dial *900 [Send]
To Deactivate the No Answer Transfer, dial *902 [Send]
DebianDog said:
Here is a paste from another thread. With voice over LTE a lot of things don't work right and you have to forward voicemail to Google Voice to make it work.
—-----------—
If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing all three of these activation codes:
*71[Your Google Voice number]*-- This turns on Conditional Forwarding, which should transfer*calls to your Google Voice number when your Verizon phone is*busy or unanswered after 3 to 6 rings.*90[Your Google Voice number]*-- This turns on Busy Transfer, which transfers all calls that would hear a busy signal to your Google Voice number.*92[Your Google Voice number]*-- This turns on No Answer Transfer, which*transfers all calls unanswered after 3 to 6 rings to your Google Voice number.To Deactivate the Call Forwarding, dial *73 [Send]To Deactivate the Busy Transfer, dial *900 [Send]
To Deactivate the No Answer Transfer, dial *902 [Send]
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Click to collapse
Yes, this. Google Voice voicemail never worked for me on Verizon unless I did these steps, even before VoLTE came along.

Anybody using Google Voice for Voicemail on Verizon?

Curious if anyone is using Google Voice as their primary voicemail on Verizon? On my S6 Edge I have a Google Voice account and a GV phone number but only calls going to my GV phone number use GV Voicemail. Can I convert to use GV for all my voicemail, including my Verizon phone number? Seems every time I've had a new device and installed Google Voice it asks if I want to use it for my primary VM and when I say yes it says something about Verizon being evil (who didn't know that) and I've never gotten any further.....
Any advice appreciated.
junksecret said:
Any advice appreciated.
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Yes, I'm using without any issue. Been using it for years since my S3 days.
Set up or remove Google voicemail
i had so many issues getting it right on the S6 that after years of using it i just setup Verizons Voicemail
I moved away from GV on my S6E because I found I liked VVM better. GV's voicemail to text kind of sucked and I always had to listen to my messages anyway. Sorry - getting off topic. I'm sure you know this but just in case:
To Activate Google Voice:
Follow these steps to have your mobile phone use Google Voice for voicemail instead of your carrier's voicemail. You can always go back to using your carrier's voicemail later if you want, by entering another code. Learn more here.
Enter the following exactly as written, as if you are dialing someone:
*71-[your Google Voice number]
Press "Send" or "Call" on your phone to dial that number. The phone will appear to make a call and then hang up. When that is completed, you are done!
To Deactivate Google Voice:
Dial *73 and press Send.

[Q] change voicemail to google voice

anyone know how to disable/remove the voicemail app and replace it with google voice?
My experience is you cannot disable the Sprint voicemail.
So, I just installed Google Voice and use that instead. I see that the Sprint Voicemail is still running, but all my calls go to Google Voice. So it's a bit of a waste of memory by forcing me to run the Sprint Voicemail instead of just disabling, but I don't see any way around that until our phones get root.
Anyone else know how to force an app to be disabled? Only some default apps seem to let you disable, and Sprint Voicemail doesn't seem to be one of them.
Do you only need instructions to forward vm to google voice /hangouts?
KingFatty said:
My experience is you cannot disable the Sprint voicemail.
So, I just installed Google Voice and use that instead. I see that the Sprint Voicemail is still running, but all my calls go to Google Voice. So it's a bit of a waste of memory by forcing me to run the Sprint Voicemail instead of just disabling, but I don't see any way around that until our phones get root.
Anyone else know how to force an app to be disabled? Only some default apps seem to let you disable, and Sprint Voicemail doesn't seem to be one of them.
Click to expand...
Click to collapse
Debloater will let you disable system files.
Yes I'm can't seem to figure out how to use Google voice for my voicemail
Load voice and hangouts. If voice is already loaded, clear the cache and data.
Launch voice, select the proper username for voice. Select no incoming or outgoing calls. You will then get a gray config box. If it doesn't launch your dialer, finish the install then open the dialer. Enter *28 and your google voice number (ie *285555555555) and press send. You will hear two quick dial tones. This forwards calls that are not picked up and routes to voice. From a desktop go to voice.goole.com. Press the sprocket. Select the option to forward all messages to email (not text).
Back on phone, disable all notifications in voice (as Google Voice redirects data to hangouts). If you don't disable, you will get dual notifications. Run hangouts, set your notifications. Disable calls from hangouts to ring the phone, unless you want that.
Once everything is groovy, hide icon for Sprint voicemail if you are not rooted.
I had no issues at all just enabling google voice as always. No Sprint voicemail at all.
If you use google voice and don't want it fully integrated with your sprint number then be careful. Just skip any integration stuff when you first run it. Then it will give you a phone number to call to forward your voicemail to google voice.
While some might like the full integration I prefer to be able to switch between using my cell number or my google voice number on the fly.

Question Unlocked T-Mo VM issues

All,
Got an unlocked S21U, ported from VZW to T-Mo, installed the T-Mo voicemail app, but I keep getting a VM notification from the app AND the phone dialer itself. I don't see any way to mute it. Am I missing something? Can't see a way to fix it.
Any ideas what I am "missing" by not having T Mo firmware?
Thanks
Can you download visual voicemail? I used to have that problem on another phone but when i installed visual voicemail i was able fix the problem.
mmafighter077 said:
Can you download visual voicemail? I used to have that problem on another phone but when i installed visual voicemail i was able fix the problem.
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Click to collapse
Sorry, yes, I did and it works, but now I get two notifications for each voicemail, one from the phone, and one from the TMo VVM app.
ret4425 said:
Sorry, yes, I did and it works, but now I get two notifications for each voicemail, one from the phone, and one from the TMo VVM app.
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Click to collapse
Are all of the voicemails deleted from the visual voicemail app? If so, i would call T-Mobile next .
Can't you simply disable phone app voice mail notifications?I use google voice for my visual voicemail and I believe I disabled notifications for voicemail notice dialer
Shuthefrontdoor said:
Can't you simply disable phone app voice mail notifications?I use google voice for my visual voicemail and I believe I disabled notifications for voicemail notice dialer
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Alas I do not have the option to silence the native phone dialer voicemail
Ever since I disabled the Samsung Phone app, visual voicemail hasn't worked at all for me. I have to dial my own phone number to access my voicemail the old-school way... It kinda stinks, but I just hated the Samsung phone app for its lack of calling over LTE whereas Google Phone still worked fine with calls over LTE (and had my blocked number list saved from when I had the Pixel prior to this phone).
I forward my calls if not answered to google voice which transcribes my VM so I have native visual voicemail instead of paying tmo for their version of vvm

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