This morning I woke up to discover that my phone will not boot. It just sits on the HTC splash screen until I hold the power button down and turn it off. I can get the phone into bootloader, but when I try to boot into recovery the phone just freezes. I can enter Fastboot mode, and it shows "fastboot USB" when connected to a computer, but any command I try to run via ADB fails. For example, when trying to erase cache it goes like this:
Code:
fastboot erase cache
erasing 'cache'...
FAILED (remote: erasing error!)
finished. total time: 1.369s
I've also tried running some commands using Hasoon2000's All-in-one toolkit, but it always returns a "error: device not found" message on the first popup, and then fails to complete the task. For example, attempting to flash a new recovery goes like this:
Code:
sending 'recovery' (7420 KB)...
OKAY [ 1.142s]
writing 'recovery'...
FAILED (remote: image update error)
finished. total time: 1.322s
The phone does show up as "My HTC" under the "Android USB Devices" heading in my PC's device manager, and the drivers appear to be up to date.
I was running Pac-man ROM nightly from Sept. 19, and I had no issues with it for over a week. Hboot version is 1.44.0000. I haven't flashed a custom kernel or radio at all.
Any thoughts on what could be wrong, and how I might go about fixing it?
I would also accept any tips on getting rid of the "this build is for development purposes only" screen so I can at least return the phone under warranty.
Hi, yesterday I received XT890 from another user. Phone stuck on red Motorola logo, can enter fastboot and has locked bootloader.
Fastboot actions:
1. Normal Powerup - Freeze on Fastboot
2. Recovery - Freeze on Red Logo
3. Factory - Freeze on Red Logo
4. BP Tools - Freeze on Fastboot
5. Switch Console - Working
6. Power Off - Freeze on Fastboot
So first of all I tried to flash it by RSD with CFC_9.8.2I-50_SMI-26_S7_USASMIJBRTEU but on 4/12 it can't reboot phone so I did it manually and it goes to 8/12 and phone shows E:failed to erase partition system.
I also tried to skip system by deleting it from xml but on every other step it can't do anything with partitions (data, cache, cdrom).
I tried fastboot to erase partitions manually but no luck with locked bootloader. So I tried to unlock it but it can't be done cause data can't be erased.
I even tried unbrick script for modified and it passed but no changes.
So what I tried:
1. Format Data/Cache - Can't enter Recovery
2. Flash RSD - Can't flash system partition
3. Unlock Bootloader - Can't format data partition
4. Unbrick - No changes after that
5. Fastboot flash CWM - only stock recovery can be flashed on locked bootloader
6. Fastboot erase data / system/ cache partitions - error
After that I'm assuming that emmc is damaged. If it's software damage it should be way to resurrect it.
Any help is welcome.
Sorry for my nasty English.
Chamelleon said:
Hi, yesterday I received XT890 from another user. Phone stuck on red Motorola logo, can enter fastboot and has locked bootloader.
Fastboot actions:
1. Normal Powerup - Freeze on Fastboot
2. Recovery - Freeze on Red Logo
3. Factory - Freeze on Red Logo
4. BP Tools - Freeze on Fastboot
5. Switch Console - Working
6. Power Off - Freeze on Fastboot
So first of all I tried to flash it by RSD with CFC_9.8.2I-50_SMI-26_S7_USASMIJBRTEU but on 4/12 it can't reboot phone so I did it manually and it goes to 8/12 and phone shows E:failed to erase partition system.
I also tried to skip system by deleting it from xml but on every other step it can't do anything with partitions (data, cache, cdrom).
I tried fastboot to erase partitions manually but no luck with locked bootloader. So I tried to unlock it but it can't be done cause data can't be erased.
I even tried unbrick script for modified and it passed but no changes.
So what I tried:
1. Format Data/Cache - Can't enter Recovery
2. Flash RSD - Can't flash system partition
3. Unlock Bootloader - Can't format data partition
4. Unbrick - No changes after that
5. Fastboot flash CWM - only stock recovery can be flashed on locked bootloader
6. Fastboot erase data / system/ cache partitions - error
After that I'm assuming that emmc is damaged. If it's software damage it should be way to resurrect it.
Any help is welcome.
Sorry for my nasty English.
Click to expand...
Click to collapse
Ye, great chance that the emmc is damaged. But it still looks to me as if it is software damaged, not hardware, because of the successful flash of recovery. And it is on the same memory module.
Just as in the other post of this phone can u try this and give me the output of especially the flash of gpt.bin (partition table file). I never got an exact answer to it, for my liking, maybe i read over it.
If that doesn't flash (give me the output then i know for sure ), try flashing the boot.img and see what happens. I assume nothing will change from flashing the boot.img, but u gotta try something.
Next we can do is have a look at that intel flashing file, it looks promising. I never had to go to this part so i am out of general ideas (think outside the box maybe?). Maybe we can fiddle something from here. It looks to me like it can flash more than fastboot can, u just need the right files and some we can make, hopefully if i read the sources available to us right.
Hazou
T:\Motorola\Serwis\RAZR i (XT890)\Unbrick\mfastboot-v2>mfastboot flash gpt gpt_s
igned
(bootloader) Variable not supported!
target max-download-size: 100MB
sending 'gpt' (32 KB)...
OKAY [ 0.358s]
writing 'gpt'...
(bootloader) Flashing primary GPT image...
(bootloader) Flashing backup GPT image...
OKAY [ 1.094s]
finished. total time: 1.460s
T:\Motorola\Serwis\RAZR i (XT890)\Unbrick\mfastboot-v2>mfastboot flash motoboot
motoboot
(bootloader) Variable not supported!
target max-download-size: 100MB
sending 'motoboot' (23273 KB)...
OKAY [ 2.635s]
writing 'motoboot'...
(bootloader) flashing image dnx...
(bootloader) flashing image ifwi...
(bootloader) flashing image bos...
(bootloader) flashing image logo...
(bootloader) flashing image ulogo...
OKAY [ 2.338s]
finished. total time: 4.981s
T:\Motorola\Serwis\RAZR i (XT890)\Unbrick\mfastboot-v2>mfastboot flash boot boot
_signed
(bootloader) Variable not supported!
target max-download-size: 100MB
sending 'boot' (11264 KB)...
OKAY [ 1.243s]
writing 'boot'...
OKAY [ 1.549s]
finished. total time: 2.799s
T:\Motorola\Serwis\RAZR i (XT890)\Unbrick\mfastboot-v2>mfastboot flash recovery
recovery_signed
(bootloader) Variable not supported!
target max-download-size: 100MB
sending 'recovery' (11264 KB)...
OKAY [ 1.338s]
writing 'recovery'...
OKAY [ 1.563s]
finished. total time: 2.907s
T:\Motorola\Serwis\RAZR i (XT890)\Unbrick\mfastboot-v2>mfastboot flash motobp mo
tobp
(bootloader) Variable not supported!
target max-download-size: 100MB
sending 'motobp' (17091 KB)...
OKAY [ 1.714s]
writing 'motobp'...
OKAY [ 76.674s]
finished. total time: 78.396s
T:\Motorola\Serwis\RAZR i (XT890)\Unbrick\mfastboot-v2>mfastboot flash system sy
stem_signed
(bootloader) Variable not supported!
target max-download-size: 100MB
Multi-Flash is enabled!
sending 'system' (102400 KB)...
OKAY [ 9.377s]
writing 'system'...
OKAY [ 2.576s]
sending 'system' (102400 KB)...
(bootloader) BLKDISCARD ioctl /dev/block/mmcblk0 fail
OKAY [ 11.154s]
writing 'system'...
FAILED (remote failure)
finished. total time: 25.509s
T:\Motorola\Serwis\RAZR i (XT890)\Unbrick\mfastboot-v2>mfastboot flash cdrom cdr
om_signed
(bootloader) Variable not supported!
target max-download-size: 100MB
sending 'cdrom' (53258 KB)...
OKAY [ 4.891s]
writing 'cdrom'...
FAILED (remote: Preflash validation failed)
finished. total time: 6.273s
T:\Motorola\Serwis\RAZR i (XT890)\Unbrick\mfastboot-v2>mfastboot erase cache
erasing 'cache'...
(bootloader) BLKDISCARD ioctl /dev/block/mmcblk0 fail
(bootloader) Erase cache fail
FAILED (remote failure)
finished. total time: 1.897s
T:\Motorola\Serwis\RAZR i (XT890)\Unbrick\mfastboot-v2>mfastboot erase userdata
erasing 'userdata'...
(bootloader) BLKDISCARD ioctl /dev/block/mmcblk0 fail
(bootloader) Erase userdata fail
FAILED (remote failure)
finished. total time: 8.110s
T:\Motorola\Serwis\RAZR i (XT890)\Unbrick\mfastboot-v2>
So it looks like only few partitions are broken but how to repair it without unlocking bootloader??
Hmm, it does flash a part of the system if I read it correct. After the first one it gives errors to all partitions after it.
Can u reboot to recovery now, we finally flashed it right. Didn't work last time.
The things I wanted to do with the Intel thingy, are already done with flashing motoboot. So the things I had there are done.
Verstuurd van mijn GT-P5110
Nope, still red logo on recovery. The same was flashed by RSD and same errors appeared as on fastboot. Only different is after flashing RSD I can turn normal powerup and phone restarts to red logo from AP Fastboot but after flashing fastboot commands an error appeared.
Chamelleon said:
Nope, still red logo on recovery. The same was flashed by RSD and same errors appeared as on fastboot. Only different is after flashing RSD I can turn normal powerup and phone restarts to red logo from AP Fastboot but after flashing fastboot commands an error appeared.
Click to expand...
Click to collapse
Yep, this happens because it has nothing to start.
There is just 1 more think I can think off, because all others are closed (locked) or don't work. Or if unlocked we still don't have access.
Does the command "fastboot oem format" does something?
Verstuurd van mijn GT-P5110
Completely forgot about this command, I'll try it after work.
FAILED (remote: Restricted OEM command)
Then its over I think. We can't flash a custom recovery and fiddle around with it. Because maybe by not asking for system/data partition at start etc u can reformat the emmc with parted or other application.
Sorry, only Motorola can fix it. Or u need to replace the motherboard maybe? But that's something else.
Oh, try 1 more thing. Is it possible to load a custom boot image by the command "fastboot boot (image)"? Don't think so, but who knows. So u won't flash it.
Verstuurd van mijn XT890
creating boot image...
creating boot image - 11536384 bytes
downloading 'boot.img'...
OKAY [ 1.412s]
booting...
(bootloader) Command restricted
FAILED (remote failure)
finished. total time: 1.614s
Bootloader blocks it??
Chamelleon said:
creating boot image...
creating boot image - 11536384 bytes
downloading 'boot.img'...
OKAY [ 1.412s]
booting...
(bootloader) Command restricted
FAILED (remote failure)
finished. total time: 1.614s
Bootloader blocks it??
Click to expand...
Click to collapse
Yup, the defy could do it if i remember correctly. Hoped that this one would either. I am out of ideas now, but will have one more look. Don't expect anything, because we already tried most if not all the things we can do.
Edit:
All other things i can think of need to have adb access, and that can only be done by having an unlocked bootloader or root access. Because with root access u can flash a recovery even when u have a locked bootloader most of the time. But we don't have access to the system as well as the partitions, so we are stuck.
That Intel thingy can only flash the bootloader and the bootloader wont repartition the emmc. But we can try anyway if u want. Its a little bit different then the unbrick methode, just a little.
Verstuurd van mijn XT890
Today I flashed Samsung C3595 with partition table from S5610 and it's working well so "different" methods are not scary for me.
Chamelleon said:
Hi, yesterday I received XT890 from another user. Phone stuck on red Motorola logo, can enter fastboot and has locked bootloader.
Fastboot actions:
1. Normal Powerup - Freeze on Fastboot
2. Recovery - Freeze on Red Logo
3. Factory - Freeze on Red Logo
4. BP Tools - Freeze on Fastboot
5. Switch Console - Working
6. Power Off - Freeze on Fastboot
So first of all I tried to flash it by RSD with CFC_9.8.2I-50_SMI-26_S7_USASMIJBRTEU but on 4/12 it can't reboot phone so I did it manually and it goes to 8/12 and phone shows E:failed to erase partition system.
I also tried to skip system by deleting it from xml but on every other step it can't do anything with partitions (data, cache, cdrom).
I tried fastboot to erase partitions manually but no luck with locked bootloader. So I tried to unlock it but it can't be done cause data can't be erased.
I even tried unbrick script for modified and it passed but no changes.
So what I tried:
1. Format Data/Cache - Can't enter Recovery
2. Flash RSD - Can't flash system partition
3. Unlock Bootloader - Can't format data partition
4. Unbrick - No changes after that
5. Fastboot flash CWM - only stock recovery can be flashed on locked bootloader
6. Fastboot erase data / system/ cache partitions - error
After that I'm assuming that emmc is damaged. If it's software damage it should be way to resurrect it.
Any help is welcome.
Sorry for my nasty English.
Click to expand...
Click to collapse
Hi Chameleon.. i'm having a phone with similar issues (I created a post about it). I have tried steps one and two to no success. To unlock it do you do it via the official way (I ask because I don't know much, maybe there are other ways of doing it)
Yup, only official way.
Wysłane z Motorola RAZR i
here is the thing i talked about. Its just one more command with the unbrick method. But if u never try, u never know.
I assume u have all the files for the unbrick method still installed and on your PC. So u have the xFSTK driver and xfstk-dldr-solo.exe on your drive and working.
In the unbrick folder where the dnx and ifwi files are add the latest files from your latest firmware (dnx, ifwi and motoboot!).
Download the unbrick3.txt and rename to unbrick3.bat inside the folder with the original unbrick.bat
Now open a cmd shell inside the folder where the batch file is located. And then run unbrick3.bat.
After this try rsd lite again with the latest firmware u used.
Most likely it will not work... but ye, u gotta try.
I got this from an acer/asus device. It is the official unbrick methode from that device.
hey guys, i ve got the same problem. the phone stucks on the red M logo. i'm not familiar "aka" noob with this things. I wonder if anyone can give me a help?
I tried to wipe data and participation. the phone completes this commands but again stucks on the red logo.
hjahmetoglu said:
hey guys, i ve got the same problem. the phone stucks on the red M logo. i'm not familiar "aka" noob with this things. I wonder if anyone can give me a help?
I tried to wipe data and participation. the phone completes this commands but again stucks on the red logo.
Click to expand...
Click to collapse
Luckily, u don't have the same problem. U only have to search for a rsd lite flash guide. Flash your latest firmware that is available for your phone and country/brand. And all will most likely be good.
Hazou said:
here is the thing i talked about. Its just one more command with the unbrick method. But if u never try, u never know.
I assume u have all the files for the unbrick method still installed and on your PC. So u have the xFSTK driver and xfstk-dldr-solo.exe on your drive and working.
In the unbrick folder where the dnx and ifwi files are add the latest files from your latest firmware (dnx, ifwi and motoboot!).
Download the unbrick3.txt and rename to unbrick3.bat inside the folder with the original unbrick.bat
Now open a cmd shell inside the folder where the batch file is located. And then run unbrick3.bat.
After this try rsd lite again with the latest firmware u used.
Most likely it will not work... but ye, u gotta try.
I got this from an acer/asus device. It is the official unbrick methode from that device.
Click to expand...
Click to collapse
Yesterday I tried it and unfortunately nothing changed, still can't erase or write to those partitions.
XT890 Stuck on Red Logo. Probably damaged partitions
I woke up this morning to find that my Motorola XT890 is not working. I followed all the procedures for hard rest got the same result as listed below.
1. Normal Powerup - Freeze on Fastboot
2. Recovery - Freeze on Red Logo
3. Factory - Freeze on Red Logo
4. BP Tools - Freeze on Fastboot
5. Switch Console - Working
6. Power Off - Freeze on Fastboot
Contacted Motorola customer service, followed all the procedures as prescribed by Motorola customer service still stuck at Red Logo. Motorola has requested that I send it in for repair. The phone is 11 months old and under warranty. The unfortunate thing is that this is the second time I am sending the phone to Motorola for repair.
Chamelleon said:
Hi, yesterday I received XT890 from another user. Phone stuck on red Motorola logo, can enter fastboot and has locked bootloader.
Fastboot actions:
1. Normal Powerup - Freeze on Fastboot
2. Recovery - Freeze on Red Logo
3. Factory - Freeze on Red Logo
4. BP Tools - Freeze on Fastboot
5. Switch Console - Working
6. Power Off - Freeze on Fastboot
So first of all I tried to flash it by RSD with CFC_9.8.2I-50_SMI-26_S7_USASMIJBRTEU but on 4/12 it can't reboot phone so I did it manually and it goes to 8/12 and phone shows E:failed to erase partition system.
I also tried to skip system by deleting it from xml but on every other step it can't do anything with partitions (data, cache, cdrom).
I tried fastboot to erase partitions manually but no luck with locked bootloader. So I tried to unlock it but it can't be done cause data can't be erased.
I even tried unbrick script for modified and it passed but no changes.
So what I tried:
1. Format Data/Cache - Can't enter Recovery
2. Flash RSD - Can't flash system partition
3. Unlock Bootloader - Can't format data partition
4. Unbrick - No changes after that
5. Fastboot flash CWM - only stock recovery can be flashed on locked bootloader
6. Fastboot erase data / system/ cache partitions - error
After that I'm assuming that emmc is damaged. If it's software damage it should be way to resurrect it.
Any help is welcome.
Sorry for my nasty English.
Click to expand...
Click to collapse
I've got a Moto X 1st Gen (XT1053), US, GSM-unlocked, upgraded to Lollipop (Blur_Version.222.27.5.ghost_row.Retail.en.US). I never rooted it or even unlocked the bootloader. On startup, it was frozen on the Motorola logo screen, so I booted into recovery mode and tried wiping the cache.
It was still sitting there saying it was wiping the cache more than 20 minutes later. I read a bunch of online reports of it being slow, but none described it taking more than 10. So I powered down to start over. But now I can't even get to the recovery menu -- when I select Recovery from the Fastboot menu, it keeps flashing the belly-up android no-command screen. When I do the power-volume up sequence to try to select the recovery menu, it says
Can't mount /cache/recovery/last_log
Can't open /cache/recovery/last_log
and goes back to flashing the belly-up screen.
With fastboot, I can execute erase cache.
$ ./fastboot erase cache
erasing 'cache'...
OKAY [ 1.189s]
finished. total time: 1.189s
and the phone says 'erasing partition cache'. But if I try format cache --
./fastboot format cache
formatting 'cache' partition...
(bootloader) Variable not supported!
FAILED (remote failure)
FAILED (remote failure)
finished. total time: 0.223s
and the phone says:
getvar partition-type:cache
Seems there aren't any partition-type vars --
./fastboot getvar all 2>&1|fgrep partition
returns nothing.
I really, really want to recover the data on this phone -- my wife just took a lot of pictures with it that weren't backed up -- so I really want to try everything I can that doesn't wipe the userdata before I resort to something that does.
I can only think of two things that have any chance -- finding the right cache.img and trying fastboot flash cache cache.img -- but I haven't been able to find it to try. Motorola doesn't have a recovery image for the Moto X 1st gen online. The other would be rebuilding the partition table if I can, which I may not be able to without adb.
Does anyone know where I could find the right cache.img or have any other suggestions as to how I could proceed?
thanks.
I managed to fix it (at least superficially -- it booted and I could save the files) by downloading the firmware here:
http://firmware.center/firmware/Motorola/Moto X (1st gen-2013)/Stock/XT1053 T-Mobile/
and flashing gpt.bin, the partition table.
I've just purchased an Asus Transformer TF701T from a friend at work. It was working perfectly and I was able to restore all my apps as I previously used a Nexus 2013. The pad was running with an older version of Android 4.4.2 so I decided Id like to flash the device to get a newer version but I was unable to unlock it via the Asus unlock tool as I when I ran it, I was getting an "unknown error occurred which may be a network connection issue. Please wait and try again later" message. I tried all the usual fixes, removing my Google account, unlocking the 2 factor authentication etc, but the same error persisted. I then read a few posts and hit upon the idea to flash the firmware via the Bootloader and followed the various guides and got things setup this evening. I am using the Minimal ADB and Fastboot drivers.
So I can get the tablet to the bootloader screen without issue, with the 3 icons RCK, Android and Wipe Data and it responds fine to fastboot commands, even reboot works. So I entered the following after getting the UL-K00C-WW-11.4.1.30-user.zip firmware 11.4.1.30 from the Asus website (it used to have WW 11.4.1.17) and unpacked to my ADB folder. These are the commands I used which are all successful:-
fastboot erase system, fastboot erase recovery, fastboot erase userdata, fastboot erase boot, fastboot erase misc, fastboot erase cache. So far so good!
However, the penultimate command fastboot -i 0x0B05 system blob results in the error in the subject (exact copy of the output below)
Now the tablet just comes up with the Asus logo and in red "Unrecoverable bootloader error (0x00000000)." and only changes if I force it into the bootloader again. I can move between the 3 options ok.
Is there any way of recovering from this? is the problem that the tablet is still locked? I'd really appreciate some help if possible, thanks in advance Martin
C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot -i 0x0B05 flash system blob
target reported max download size of 643825664 bytes
erasing 'system'...
OKAY [ 1.021s]
sending 'system' (1781 KB)...
OKAY [ 0.266s]
writing 'system'...
FAILED (remote: Unsupport Flash Unsparse System Image.)
finished. total time: 1.323s
I've managed to resolve it for anyone else that might read this....
Follow the guide here https://forum.xda-developers.com/tr...f701t-nvflash-unbrick-solutiontested-t3742848 and use the NvFlash TF701T Unbrick tool, you need to do a bit of prep but it worked for me
Big thanks to Mr.Bin for this fix.
Cheers and good luck
Martin
martinnut said:
I've just purchased an Asus Transformer TF701T from a friend at work. It was working perfectly and I was able to restore all my apps as I previously used a Nexus 2013. The pad was running with an older version of Android 4.4.2 so I decided Id like to flash the device to get a newer version but I was unable to unlock it via the Asus unlock tool as I when I ran it, I was getting an "unknown error occurred which may be a network connection issue. Please wait and try again later" message. I tried all the usual fixes, removing my Google account, unlocking the 2 factor authentication etc, but the same error persisted. I then read a few posts and hit upon the idea to flash the firmware via the Bootloader and followed the various guides and got things setup this evening. I am using the Minimal ADB and Fastboot drivers.
So I can get the tablet to the bootloader screen without issue, with the 3 icons RCK, Android and Wipe Data and it responds fine to fastboot commands, even reboot works. So I entered the following after getting the UL-K00C-WW-11.4.1.30-user.zip firmware 11.4.1.30 from the Asus website (it used to have WW 11.4.1.17) and unpacked to my ADB folder. These are the commands I used which are all successful:-
fastboot erase system, fastboot erase recovery, fastboot erase userdata, fastboot erase boot, fastboot erase misc, fastboot erase cache. So far so good!
However, the penultimate command fastboot -i 0x0B05 system blob results in the error in the subject (exact copy of the output below)
Now the tablet just comes up with the Asus logo and in red "Unrecoverable bootloader error (0x00000000)." and only changes if I force it into the bootloader again. I can move between the 3 options ok.
Is there any way of recovering from this? is the problem that the tablet is still locked? I'd really appreciate some help if possible, thanks in advance Martin
C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot -i 0x0B05 flash system blob
target reported max download size of 643825664 bytes
erasing 'system'...
OKAY [ 1.021s]
sending 'system' (1781 KB)...
OKAY [ 0.266s]
writing 'system'...
FAILED (remote: Unsupport Flash Unsparse System Image.)
finished. total time: 1.323s
Click to expand...
Click to collapse
I have a Moto G6 Forge Cricket that I forgot the password to. I have been trying to boot into another image without data loss in order to go in and delete the password config files, but have not been able to get anything to work. USB debugging doesn't seem to be on, the bootloader is locked, and I have no idea if it's possible. I can access fastboot and android recovery. Fastboot says the product variant is "jeter XT1922-9", leading me to believe that it's just a reskinned moto g6 Play.
I have tried recovery loading update aroma file manager from SD card, which failed signature check. Updating over adb doesn't work, as the phone doesn't show up in adb at all, only fastboot.
I tried flashing TWRP recovery for the moto g6, and got the following output on PC:
C:\Android\SDK\platform-tools>fastboot flash recovery twrp.img
(bootloader) is-logical:recovery: not found
Sending 'recovery' (17626 KB) OKAY [ 0.559s]
Writing 'recovery' (bootloader) Image recovery failed validation
(bootloader) Preflash validation failed
FAILED (remote: '')
fastboot: error: Command failed
On the phone, I see a series of yellow cmd log lines leading up to "cmd: flash:recovery" followed by pink "Mismatched partition size (recovery)" Some posts said that this was an ignorable error and to just proceed into recovery, but when I did it just went to the normal android recovery.
I also tried just using fastboot boot, but that obviously didn't work due to the locked bootloader.
C:\Android\SDK\platform-tools>fastboot boot twrp.img
Sending 'boot.img' (17626 KB) OKAY [ 0.563s]
Booting (bootloader) permission denied!
FAILED (remote: '')
fastboot: error: Command failed
I'm out of ideas and out of google search results that aren't SEO spam to read. If anyone knows something else I could try I would be happy to hear it. Thank you so much!
The only thing I can think of is using the factory recovery to erase the user partition / factory reset.