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Be careful using phone upgrade on another line

What a calamity of errors. Many my fault.
So I try to activate online and it fails. Doesn't say why.
Call them up and they said seems to be a problem with your SIM Card.
Now keep in mind my seal was broken. But I assume it just let loose in shipping.
I had the HTC One before this phone.
So I go to open the SMALL slot on the right assuming the small one was the SIM Card.
Nothing in there. Well no wonder they can't activate it.
Look in Box and the Card is there with SIM card missing.
Damn someone stole it, I'm thinking.
I asked can I go to store and get one, no. You'll have to send phone back (that I just put an $18.00 glass screen saver on).
So then I try my old SIM Card from HTC One. No it won't fit. So they are gonna send me another.
Hang up.
Then I thought I should see what's behind the Big Slot.
Dam there is the SIM Card. Idiot. Just never expected it to be in such a large slot, especially when HTC One wasn't.
Call Back. Still won't activate.
She says the SIM Card is activated on another line.
It was already tied to my wifes line that I used the upgrade on.
So she released it and all was good.
Just a heads up in case someone else activates on another line. I don't think anyone else on the planet would have made the other mistakes Long day.

mswlogo said:
What a calamity of errors. Many my fault.
So I try to activate online and it fails. Doesn't say why.
Call them up and they said seems to be a problem with your SIM Card.
Now keep in mind my seal was broken. But I assume it just let loose in shipping.
I had the HTC One before this phone.
So I go to open the SMALL slot on the right assuming the small one was the SIM Card.
Nothing in there. Well no wonder they can't activate it.
Look in Box and the Card is there with SIM card missing.
Damn someone stole it, I'm thinking.
I asked can I go to store and get one, no. You'll have to send phone back (that I just put an $18.00 glass screen saver on).
So then I try my old SIM Card from HTC One. No it won't fit. So they are gonna send me another.
Hang up.
Then I thought I should see what's behind the Big Slot.
Dam there is the SIM Card. Idiot. Just never expected it to be in such a large slot, especially when HTC One wasn't.
Call Back. Still won't activate.
She says the SIM Card is activated on another line.
It was already tied to my wifes line that I used the upgrade on.
So she released it and all was good.
Just a heads up in case someone else activates on another line. I don't think anyone else on the planet would have made the other mistakes Long day.
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Are you with Sprint? I wasn't aware they used SIM cards at all.

exSD said:
Are you with Sprint? I wasn't aware they used SIM cards at all.
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They have them in "global" phones.
Not sure it was the SIM card that was tied to the other line.

u can use the one from your htc one og but you sure you looked in the right slot and not the sd slot?

I used my wife's upgrade to get my m8. I used chat to activate with no problems. Your Sprint representative must of been less skilled
Sent from my 831C using Tapatalk

I used another line's upgrade. I tried to activate on my account page and it failed. I then turned the phone on and it began auto activating so I shut it off immediately (since that person doesn't live in the same house). I did the Sprint Chat and it took the rep a few minutes but she finally got it activated correctly for me.

If you ordered it on her line, then booted it up. It will automatically try and activate on the line it was ordered for. So that was the problem... Should have just contacted them before ever booting it up to get it set to yours first. no biggie.

exSD said:
Are you with Sprint? I wasn't aware they used SIM cards at all.
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Click to collapse
Sprint uses SIM cards for all LTE phones now.

datajosh said:
Sprint uses SIM cards for all LTE phones now.
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Click to collapse
Awesome. Didn't know that

regalpimpin said:
If you ordered it on her line, then booted it up. It will automatically try and activate on the line it was ordered for. So that was the problem... Should have just contacted them before ever booting it up to get it set to yours first. no biggie.
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Click to collapse
I never booted it until after I called them. It was a trivial issue in hindsight. I'm just giving others a heads up.

The same thing happened to me.
My suggestion speak to someone on chat, they seem to be more knowledgeable.
When i called customer care spent an hour and he was unable to do it.
When I did it in chat an explain what happened 15 minutes later I was up and running.

fr0st420 said:
I used my wife's upgrade to get my m8. I used chat to activate with no problems. Your Sprint representative must of been less skilled
Sent from my 831C using Tapatalk
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Click to collapse
I stole my nephew's upgrade and it went very well! (For me) :victory:

fr0st420 said:
I used my wife's upgrade to get my m8. I used chat to activate with no problems. Your Sprint representative must of been less skilled
Sent from my 831C using Tapatalk
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Click to collapse
Doomstang said:
I used another line's upgrade. I tried to activate on my account page and it failed. I then turned the phone on and it began auto activating so I shut it off immediately (since that person doesn't live in the same house). I did the Sprint Chat and it took the rep a few minutes but she finally got it activated correctly for me.
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Click to collapse
dsk00185 said:
The same thing happened to me.
My suggestion speak to someone on chat, they seem to be more knowledgeable.
When i called customer care spent an hour and he was unable to do it.
When I did it in chat an explain what happened 15 minutes later I was up and running.
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Click to collapse
jkt97401 said:
I stole my nephew's upgrade and it went very well! (For me) :victory:
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Click to collapse
All of these!!!!! I did the same thing with both my m8's I ordered. I used my upgrades from 2 other lines...then when the phone came in I tried the online activation (which failed) then just clicked on the chat button and the nice person on the other end had me up and running in no time. :good:

datajosh said:
Sprint uses SIM cards for all LTE phones now.
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Click to collapse
Bingo! Amazing how people don't realize LTE is a GSM technology and requires a Sim. Even the first LTE phones (EvoLte/GS3) has them. It's just the older lte devices weren't userswappable and were built in.

Must use new sim

Not sure if this is the right place but this post is just to inform people of what i learned the hard way today.
There are new SIM cards, they should come shipped with your phone. If you are like me, you just toss your old card in and go with it. I was unable to get LTE with it, but i didnt know that was the issue. I went to the store, they gave me a new SIM to try, and the same thing. The manager got involved and when she looked at the SIM she said it wasnt right. Apparently, the new SIM cards have grey and purple on them in one of the corners. Not 100% what it is but one of the guys said it had something to do with ISIS.
Anyways, long story short if you are getting 4g in the notification, but not LTE and you ,know you are in an LTE area, make sure you are using one of the new SIM cards, it is apparently a requirement because as soon as we put one in, i was good to go.

cloudraker said:
Not sure if this is the right place but this post is just to inform people of what i learned the hard way today.
There are new SIM cards, they should come shipped with your phone. If you are like me, you just toss your old card in and go with it. I was unable to get LTE with it, but i didnt know that was the issue. I went to the store, they gave me a new SIM to try, and the same thing. The manager got involved and when she looked at the SIM she said it wasnt right. Apparently, the new SIM cards have grey and purple on them in one of the corners. Not 100% what it is but one of the guys said it had something to do with ISIS.
Anyways, long story short if you are getting 4g in the notification, but not LTE and you ,know you are in an LTE area, make sure you are using one of the new SIM cards, it is apparently a requirement because as soon as we put one in, i was good to go.
Click to expand...
Click to collapse
More than likely the ISIS issue has to do with a secure element SIM. LTE should be available as long as a LTE enabled SIM is used but it will be interesting to see if AT&T has changed the game again. I guess we will soon know when others try to use their LTE enabled SIMs (from their S4s) in their S5s.

scott14719 said:
More than likely the ISIS issue has to do with a secure element SIM. LTE should be available as long as a LTE enabled SIM is used but it will be interesting to see if AT&T has changed the game again. I guess we will soon know when others try to use their LTE enabled SIMs (from their S4s) in their S5s.
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Click to collapse
I was using an LTE enabled SIM from my G2, and the new one they gave me originally was also an LTE enabled SIM. Thats the reason for this post. The new SIM has to be used, at least thats the only way they were able to get LTE to work on mine and i truly dont think thats coincidence.

cloudraker said:
I was using an LTE enabled SIM from my G2, and the new one they gave me originally was also an LTE enabled SIM. Thats the reason for this post. The new SIM has to be used, at least thats the only way they were able to get LTE to work on mine and i truly dont think thats coincidence.
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That's interesting, but not surprising. I have to wonder if they did it to keep people from just switching SIM cards from an older phone to a newer phone without telling AT&T.

scott14719 said:
That's interesting, but not surprising. I have to wonder if they did it to keep people from just switching SIM cards from an older phone to a newer phone without telling AT&T.
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That was the store managers theory as well. They hadnt even unboxed the new SIMs yet, so i had to hang out for a bit to wait on it.

LTE worked for me with old sim i had from SGS4 , but ISIS complained that it's not secure sim ect. ISIS wont work with old sim, if you dont care for ISIS old sim should get you LTE if you had it before.
New sim did come with the my SGS5 phone when i preordered , droped that in called customer rep to provision it and was set.

ordered mine with Next program, and it shipped with a new sim. Ignored the new sim. popped my nano sim card in using an adapter and works well and I get LTE.

not true. i popped the same micro sim from my S3 into my S5 last night and it worked perfectly fine. LTE works and is just as fast. the only thing was the ISIS app was complaining that i needed to use the new sim to use the new features. I disabled ISIS completely and no more notifications.

ExTREmE99 said:
not true. i popped the same micro sim from my S3 into my S5 last night and it worked perfectly fine. LTE works and is just as fast. the only thing was the ISIS app was complaining that i needed to use the new sim to use the new features. I disabled ISIS completely and no more notifications.
Click to expand...
Click to collapse
I am also using my S3 sim in my S5 showing LTE and getting LTE speeds with no error messages. Not sure what ISIS is though.

Pretty sure the new gray sim card is built out of security to use ISIS ( an E- wallet that use money in your cellphone account, etc ).
When I switch from G2 to Note 3, the guy in AT&T store ask me to change the sim card.
The season is just to make sure ISIS is secure when you doing transaction using your phone

laofan said:
Pretty sure the new gray sim card is built out of security to use ISIS ( an E- wallet that use money in your cellphone account, etc ).
When I switch from G2 to Note 3, the guy in AT&T store ask me to change the sim card.
The season is just to make sure ISIS is secure when you doing transaction using your phone
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Click to collapse
Well, that's exactly what I said to start with but the OP insisted a new SIM was needed for LTE.

Also using a SIM that is about 2 years old.
On top of that I was constantly (like 2-3 times a week) switching between an S4, Nexus 5, and an iphone 5 with out issues and got LTE on all of them.

shockandawe said:
ordered mine with Next program, and it shipped with a new sim. Ignored the new sim. popped my nano sim card in using an adapter and works well and I get LTE.
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Click to collapse
Same here and all is well. ISIS wont work but I dont care for now.

scott14719 said:
Well, that's exactly what I said to start with but the OP insisted a new SIM was needed for LTE.
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Click to collapse
Maybe im just a bad bad man trying to spread misinformation to the masses. J/K
I was simply sharing what had been determined by myself and a few at the AT&T store. If its wrong, i apologize. Like i stated we had tested with 2 other SIM cards, the old style and even after several reboots, we could never get it to switch from 4g to 4g LTE. Of course as its been mentioned here, i also find it odd that in the time we had other SIM cards in, i never saw an ISIS error. Maybe my phone is just jank.

No harm in the info just had that problem today with gf pro. She wanted to use isis to get the free 50 bones they are offering and she had to get the new Sim with secure in it.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app

My question is will Google wallet still work after the new Sim it installed and setup with old Sim have not tested tap and pay yet
Sent from my SAMSUNG-SM-G900A using Tapatalk

bookmonke said:
My question is will Google wallet still work after the new Sim it installed and setup with old Sim have not tested tap and pay yet
Sent from my SAMSUNG-SM-G900A using Tapatalk
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That wasn't easy to follow, but if you are asking if you can switch back to an old sim card after ISIS is setup, the answer is no. The new sim with the secure element must be used for ISIS to function.

Yes it was but have wallet already set up and want to get the new Sim, was hoping it doesn't kill wallet
Sent from my SAMSUNG-SM-G900A using Tapatalk

bookmonke said:
Yes it was but have wallet already set up and want to get the new Sim, was hoping it doesn't kill wallet
Sent from my SAMSUNG-SM-G900A using Tapatalk
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Click to collapse
the wallet wont work without the secure sim

Without using the new sim Isis wallet will not work and you will not receive the $50.00 on Serve.

question.

I have a Nexus 6 I bought from a 3rd party. Its a TMo variant so its Sim unlocked and whatnot. When I put my VZW Sim in I get LTE and such. I can't call nor send texts messages from said device. From what I get from threads on here I should request a new Sim card and stuff from VZW but if that doesn't work how would I go about fixing this issue. I mean I've already tried the whole calling the Verizon and having them elevate the case but that doesn't do anything. Eh. I mean I still have my M8 so I've been using that but it seems like this phone just doesn't want to work on VZW.
Are there any special things I should do to my phone to make it work. Or any special APNs I should use
Thanks
-ElChibo

Please could you describe your question in the thread title? Maybe something a bit more descriptive like "using Verizon sim in TMO N6 - no calls or sms"? That way you will target the people who may know the answer whilst saving people who don't the time spent on reading the thread?
Thanks for your consideration

The phone is going to be blocked via the IMEI.
I don't see it happening on Verizon. Maybe after they roll out the Nexus on their network we would know more.
http://www.androidpolice.com/2014/1...or-that-carrier-and-what-you-can-do-about-it/
Sent from my Nexus 6

DebianDog said:
The phone is going to be blocked via the IMEI.
I don't see it happening on Verizon. Maybe after they roll out the Nexus on their network we would know more.
http://www.androidpolice.com/2014/1...or-that-carrier-and-what-you-can-do-about-it/
Sent from my Nexus 6
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Click to collapse
Mine was purchased from Motorola and activated just fine on VZW. Used a cut down sim card from my last phone. Phone was purchased in November.
Sent from my SinLess Shamu

My N6 is from Sprint. Installed my Nano Verizon Sim and it works perfectly.

trickster2369 said:
Mine was purchased from Motorola and activated just fine on VZW. Used a cut down sim card from my last phone. Phone was purchased in November.
Sent from my SinLess Shamu
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Click to collapse
Yes direct from Google or Motorola has always worked. I have one from Google myself on Verizon.
lukesdiesel said:
My N6 is from Sprint. Installed my Nano Verizon Sim and it works perfectly.
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This surprises me maybe Verizon has decided to stop being such douchebags.
Sent from my Nexus 6

The N6 is carrier unlocked except the AT&T version and that's easily remedied, it's got to be APN related. Try a ROM that includes all of the Verizon APN's like Chroma and see if that helps.

If you have a SIM that was already activated then there probably won't be a problem -- it should work fine in any N6 (except I hear the AT&T is network locked).

[Q] switching from TMO to Verizon?

Hi, I'm interested in switching my N6 to Verizon from T-Mobile. However I input my IMEI on the VZW website checker and apparently the phone (bought at TMO and allegedly unlocked) is incompatible.
I vaguely recall that to get a non VZW phone onto there network, one ahs to use a previously registered sim from another phone. Anyone know if and how this works?

Is there something that starts with 990?
My verizon nexus 6 order shipment email shows the imei start with 990

Theres a few threads that explain how to do this and more than one way. I did this for my dad. Basically, u need a verizon nano sim activated and jus pop it in.

ilanzo82 said:
Theres a few threads that explain how to do this and more than one way. I did this for my dad. Basically, u need a verizon nano sim activated and jus pop it in.
Click to expand...
Click to collapse
As someone who has done this... it causes other problems because you have an "unknown device" they basically wont let me me changes to my plan because of it. For example enable advanced calling. After *****ing at them for an hour someone said there is a form we can fill out to register your device on our network so it doesn't show that way.... they said it takes 1-3 business days to process and i did it on Friday. If it actually works i will make a post on it. to inform the masses.

JustusIV said:
As someone who has done this... it causes other problems because you have an "unknown device" they basically wont let me me changes to my plan because of it. For example enable advanced calling. After *****ing at them for an hour someone said there is a form we can fill out to register your device on our network so it doesn't show that way.... they said it takes 1-3 business days to process and i did it on Friday. If it actually works i will make a post on it. to inform the masses.
Click to expand...
Click to collapse
First, thanks to the mod for moving this to the Q&A section! I will remember next time...
I actually decided that, if I can, I would like to move to Straight Talk with my Nexus 6. I ordered a $0.99 CDMA activation off their website (with free delivery, I felt this was a cost I could swallow if it doesn't work out!). The Nexus 6 IMEI doesn't get recognized as compatible on ST either which means, I suppose, that they can only activate Verizon-registered IMEIs.
Not sure how to proceed from here though. I have an iPhone 5S which is ex-Verizon (now T-Mobile) from which I could activate the ST service, after which I can put the SIM into the Nexus 6 to see if it works. There are no other options to the ST service I want, so changing service isn't an issue. Are there any other ways to approach this? Perhaps I should do what JustusIV is doing and register the phone with Verizon first?

dialanothernumb said:
First, thanks to the mod for moving this to the Q&A section! I will remember next time...
I actually decided that, if I can, I would like to move to Straight Talk with my Nexus 6. I ordered a $0.99 CDMA activation off their website (with free delivery, I felt this was a cost I could swallow if it doesn't work out!). The Nexus 6 IMEI doesn't get recognized as compatible on ST either which means, I suppose, that they can only activate Verizon-registered IMEIs.
Not sure how to proceed from here though. I have an iPhone 5S which is ex-Verizon (now T-Mobile) from which I could activate the ST service, after which I can put the SIM into the Nexus 6 to see if it works. There are no other options to the ST service I want, so changing service isn't an issue. Are there any other ways to approach this? Perhaps I should do what JustusIV is doing and register the phone with Verizon first?
Click to expand...
Click to collapse
Yeah, I think the easiest way for you would be to just activate your sim card in the iphone and then move the sim card to the Nexus.
I have verizon, and all I had to do was cut my microsim from my previous device down to nano size and put it in the Nexus. The only issue is, like they said above, MyVerizon registers it as a "Non-VZW Device" which can cause issues with making account changes. I'm interested to hear the results of the guy above that says he can fill out a form so it doesn't show up that way.

JustusIV said:
As someone who has done this... it causes other problems because you have an "unknown device" they basically wont let me me changes to my plan because of it. For example enable advanced calling. After *****ing at them for an hour someone said there is a form we can fill out to register your device on our network so it doesn't show that way.... they said it takes 1-3 business days to process and i did it on Friday. If it actually works i will make a post on it. to inform the masses.
Click to expand...
Click to collapse
This was a bust.... more miss information from the crap customer service.

Went through the same thing. Unless your imei starts with 99 it won't be recognized from vzw. However, all the features do work as advertised. I had no problem adding advanced calling 1.0 and changing voicemail options on my account. I bought the phone through a relative that was on t-mo in december. Been on vzw since.

Cut current sim card to nano OR get new nano sim card using iphone IMEI - Verizon

My carrier is Verizon. I have an individual plan with a 2 year contract. My phone is an LG G3.
I recently just bought a Nexus 6 right off of the Google Store. The Nexus 6 takes a nano Sim card and unfortunately for me my current Verizon sim card in my LG G3 is a micro sim.
After going back and forth with Verizon I realized there is no official way of getting a nano sim card for a Nexus 6 IMEI bought directly from Google.
My unnoficial options:
1. Get a sim card cutter off of Amazon and cut my current sim card and put it in my Nexus 6. Then sell my LG G3 on EBay. When the next user gives the IMEI to a Verizon rep will this cause a problem since technically the IMEI / Sim number combo is still on my account?
2. An employee at a 3rd party Verizon reseller said he could just activate a new nano sim card using an IMEI number from a dummy iPhone that he has laying around. If I go this route my account will have an iPhone and a G3 on it I guess. Would I have to worry if the employee does the same thing for someone else? Does Verizon keep track of IMEIs or just device names on peoples accounts? If I go this route I will also be selling my G3 on EBay.
Can someone who has knowledge on this topic please tell me which path they would prefer and why? I would like to know the downsides of each method.

HunterT said:
My carrier is Verizon. I have an individual plan with a 2 year contract. My phone is an LG G3.
I recently just bought a Nexus 6 right off of the Google Store. The Nexus 6 takes a nano Sim card and unfortunately for me my current Verizon sim card in my LG G3 is a micro sim.
After going back and forth with Verizon I realized there is no official way of getting a nano sim card for a Nexus 6 IMEI bought directly from Google.
My unnoficial options:
1. Get a sim card cutter off of Amazon and cut my current sim card and put it in my Nexus 6. Then sell my LG G3 on EBay. When the next user gives the IMEI to a Verizon rep will this cause a problem since technically the IMEI / Sim number combo is still on my account?
2. An employee at a 3rd party Verizon reseller said he could just activate a new nano sim card using an IMEI number from a dummy iPhone that he has laying around. If I go this route my account will have an iPhone and a G3 on it I guess. Would I have to worry if the employee does the same thing for someone else? Does Verizon keep track of IMEIs or just device names on peoples accounts? If I go this route I will also be selling my G3 on EBay.
Can someone who has knowledge on this topic please tell me which path they would prefer and why? I would like to know the downsides of each method.
Click to expand...
Click to collapse
Once you pop the SIM in the N6, it will show up on your account as "Non-VZW device". The phone you use to activate the SIM will no longer show. So it doesn't matter what you do with the other phone afterwards.
I would go with the second option though so you don't have worry about cutting the SIM down. I thought it was really easy and I cut my micro down with scissors while I was sitting in traffic, but some people have had issues.

joshm.1219 said:
Once you pop the SIM in the N6, it will show up on your account as "Non-VZW device". The phone you use to activate the SIM will no longer show. So it doesn't matter what you do with the other phone afterwards.
I would go with the second option though so you don't have worry about cutting the SIM down. I thought it was really easy and I cut my micro down with scissors while I was sitting in traffic, but some people have had issues.
Click to expand...
Click to collapse
Thank you for the response this is exactly what I was looking for!!! Any idea why my google voice won't work. Is it possibly because I was subscribed to Verizon Visual Voicemail Basic on my previous phone? I have never had problems setting google voice up on any of my past verizon phones until the N6.

HunterT said:
Thank you for the response this is exactly what I was looking for!!! Any idea why my google voice won't work. Is it possibly because I was subscribed to Verizon Visual Voicemail Basic on my previous phone? I have never had problems setting google voice up on any of my past verizon phones until the N6.
Click to expand...
Click to collapse
NP, wish I could help you with that too but I've never used G-Voice before.

HunterT said:
Thank you for the response this is exactly what I was looking for!!! Any idea why my google voice won't work. Is it possibly because I was subscribed to Verizon Visual Voicemail Basic on my previous phone? I have never had problems setting google voice up on any of my past verizon phones until the N6.
Click to expand...
Click to collapse
Make sure that call forwarding didn't get turned off on your line. I had to call Verizon support & get a rep to turn it back on. Or dial *72 and then your Google voice number.