[Q] Help with AT&T Moto X gen 2 - X 2014 Q&A, Help & Troubleshooting

I mistakenly (for full price) bought the AT&T X Gen 2 from motorola store instead of the pure edition, and realized it too late to return the device. Since I am on tmo, I tried to get it unlocked by AT&T - who were completely unhelpful. I then bought an unlock code, which seemed to have successfully unlocked it (put in the tmo sim, asked for code, input the code and it accepted it). Now - the phone can make calls (both with the tmo sim, and with an AT&T sim), but no matter what I do - there is NO data capability. Works fine with Wifi, but both with tmo or at&t SIMs, there is no data connectivity.
I am wondering if the unlocking process didn't work right, and has the radio stuck in some weird state - which makes data not work. I have tried hard resetting the phone etc - but no luck thus far.
Any suggestions? Is there a way to flash the radio to revert it back to factory settings with data working. Anything else I could try? Is there a factory AT&T ROM that I can "officially" restore the device using?

Out of curiosity, how did it take you over two weeks to figure out you bought the wrong device?
Did you set the proper TMo apns?
Sent from my Nokia Lumia 830

_MetalHead_ said:
Out of curiosity, how did it take you over two weeks to figure out you bought the wrong device?
Did you set the proper TMo apns?
Click to expand...
Click to collapse
Unfortunately - this was ordered by someone else for me while I was traveling. It arrived, but by the time I got it in my hands it was too late
Yes - tried the tmo APNs and no luck. I also factory reset back to AT&T defaults and still no data (with an AT&T SIM). It shows a "gray" 4G icon, but that's it.

I was hoping that there was some official tool that would allow me to flash the factory ROM (or something similar) that would fix whatever the unlock code screwed up. Even the phone gets relocked - i don't mind. I am happy to use it with AT&T.

Turn off phone, Take sim card out, do a factory reset, let it boot up, then shutdown, insert sim and turn the phone back on.

Tried that before - but will try again. Will report shortly.

No luck. Did as you suggested. Still shows a grayed out 4G icon. The data settings seem right - shows the AT&T APN. browser says phone is offline.

agnivarsh said:
No luck. Did as you suggested. Still shows a grayed out 4G icon. The data settings seem right - shows the AT&T APN. browser says phone is offline.
Click to expand...
Click to collapse
have you tried changing the network type to 3g and seeing if it will pick up data?
---------- Post added at 09:58 PM ---------- Previous post was at 09:53 PM ----------
and then if it does pick up data, then switch it back to lte after a few seconds and see what happens.

Related

Unlocking Sprint G Flex to Cricket/AIO/ATT Wireless

This tutorial is my method for successfully unlocking the G flex to Cricket/AIO/ATT wireless with data/MMS, No battery drain, no Wifi calling drain.
1. Pros. Use Cricket/AIO/ATT sim.
2. Cons. Must dial International code +1 ( or whatever country code you're in) before every 10 digit number.
********Before we start you need to be on stock 4.4.2 sprint rom with Network Mode LTE/CDMA enabled************
(The roaming option does not appear when on GSM)
Next, change theme from "FLEX" to "LG". For some reason FLEX bugs out after the phone unlocks and causes crashes. (May be an isolated incident)
*Now we need to add the APN from AIO wireless into the Apn list by going into settings>roaming>Access point names
*The APN list will be blank and state "NO APNS" this is normal. Hit the menu button and add the AIO wireless APN settings from
http://buzzmobile.us/aio-wireless-apn-settings-internet-mms/
When completed you will need to press the back button and once again you will be greeted with a blank APN screen. Don't worry it's there.
Follow the instructions for root + unlocking the phone here. Total commander doesn't work on 4.4.2, don't use it, do it all with Root Browser (Get from Play Store).
http://forum.xda-developers.com/showthread.php?p=50477852
After you are finished you should be rooted, successfully finished removing bloatware and left with a half unlocked phone.
Now navigate to settings/tethering and networks/mobile networks/Network Mode and change to GSM/WCDMA
**********************You are finished with this portion of the Tutorial***********************
*Fun Part*
1. Download Rom toolbox on your phone, the free/lite version is fine.
2. Navigate to build.prop editor
3. Find and change the settings listed..
ro.carrier=spr (spr to lowercase)
ro.build.target_operator=spr (spr to lowercase)
persist.service.crash.enable=1
Lets keep something in mind here... Once you change these settings you will need to restart your phone and you will be unlocked for Cricket/AIO/ATT networks, however, at this time you should know that if you venture back into network mode and happen to change your settings back to LTE/CDMA, you will lose the ability to change your network mode back to GSM UNLESS you revert the build.prop changes listed above. You can actively switch from LTE/CDMA and GSM by this method although I don't see why anyone would..
At this point you should have Talk/Text/Data/MMS...If not, you may have done something wrong.
**More funner part***
At this point in the tutorial your phone is doing two things.
1. It lies when it says its only on GSM/WCDMA
2. Rapidly draining the S#$% out of your battery.
We need the MSL Code so we may dial ##DATA# in your phone and access LTE settings.
Follow this Tutorial for retrieving your MSL code.
http://forum.xda-developers.com/showpost.php?p=47324060
After you obtain the MSL pull up the phone application and dial ##DATA#(3282) Navigate into LTE and disable LTE/Band 26/Band 41
When you back out of the menu your phone will restart and stop continuously looking for LTE Radio.
**Final touches**
Remove all and I mean ALL sprint and preloaded wifi calling applications if you experience wifi calling battery draining. For some reason wifi calling spazzes out.
I'm not going to list the apk's because it may be an isolated incident and if you find out wifi calling is draining your battery just long press it in battery stats and go to "APP INFO" and find out what it is named and remove it with root browser...
I have been on Cricket/AIO wireless for two weeks now with HSPA+ and enjoying it.
This method may work with other carriers who knows.
**Food for thought**
1. When I change the ro.carrier settings from lowercase spr to ndo like in the APN i got a cool h+ instead of GSM.
2. I have not been able to wifi tether yet with cricket and I'm actively looking for a way now..
3. Think anyone else has issues with the FLEX theme crashing?
thanks.
Sent from my VS980 4G using XDA Premium 4 mobile app
If you don't mind how much do you pay? Will this work with a T-Mobile Flex? I'm pretty happy with T-Mobile since I got my discount back. I have 4 lines so it's around 25 bucks in savings a month.
sweets55 said:
If you don't mind how much do you pay? Will this work with a T-Mobile Flex? I'm pretty happy with T-Mobile since I got my discount back. I have 4 lines so it's around 25 bucks in savings a month.
Click to expand...
Click to collapse
It should work with t-mobile, i don't see why not, instead of ATT/AIO apn's just add a Tmobile apn and make sure that you have some time to play with the build.prop settings for example...
ro.carrier = spr can be changed to ndo and still work because "in theory" it matches the APN.
After adding the tmobile apn setting, changing ro.carrier to " t-mobile" to match the apn might work .
Try it out and see!
p.s i would leave ro.build.target_operator=spr alone, if all else fails you can change this too.
Thanks for the guide . I picked up a sprint g flex and lg g2 cheap, used your guide on both. Enjoying them on NET10 in the states.
patiently waiting for a custom recovery for kitkat on the flex.
interesting thread. i keep running into an issue though. as soon as i reboot after changing the stuff it reverts to where i was before and nothing saved. any suggestions? root is fine...
awesome stuff here i really want to see this happen on my flex!
Wont allow apn change
so i got stuck with a simple issue. when i go into the apn list there is an apn there already.
cinet.spcs
and when i press the menu key it is not showing the add feature to be able to add the new apn as described in the thread.
after doing these I noticed when opening Wifi it force closes and says "Unfortunantley, Settings has stopped"
only wifi that works is the one i used before doing these mods wont allow adding others
also have tried various wifi repair apps
working for me but getting tons of systemui crashes
Concerning the errors that appear often but I came out I did this : I returned and change in the build prop, spr for SPR capitalized and not returned to me the problem also remove the option to persist crash : 0 , take into GSM mode UMTS network selection mobile. I'm in version 4.4
Not working for me.
I tried this 3 times. Once with stock 4.4.2. Once downgraded to 4.2.2 and another time after updating back to 4.4.2 from OTA. All failed. Could not get any sim to be recognized. I am a smart guy and have done much more complicated methods of flashing, rooting, etc. for Android phones. But this just does not work. The phone states no SIM when I put my Cricket SIM in it. But when I put the Sprint SIM back, it reads it.
Any help would be GREATLY accepted. Thank you.
PS: I called Sprint because this is a clean phone. When I asked for the unlock code they gave me the MSL. I have a feeling that is incorrect but I could be wrong. After an hour on the phone, they said that is the unlock code. No matter how much I tried to tell them it's not.
fresnogamer said:
I tried this 3 times. Once with stock 4.4.2. Once downgraded to 4.2.2 and another time after updating back to 4.4.2 from OTA. All failed. Could not get any sim to be recognized. I am a smart guy and have done much more complicated methods of flashing, rooting, etc. for Android phones. But this just does not work. The phone states no SIM when I put my Cricket SIM in it. But when I put the Sprint SIM back, it reads it.
Any help would be GREATLY accepted. Thank you.
PS: I called Sprint because this is a clean phone. When I asked for the unlock code they gave me the MSL. I have a feeling that is incorrect but I could be wrong. After an hour on the phone, they said that is the unlock code. No matter how much I tried to tell them it's not.
Click to expand...
Click to collapse
Maybe this is a better guide for you:
http://www.droidviews.com/how-to-sim-unlock-sprint-lg-g2-ls980/
The Sim unlock does work, I've been using my sprint g flex on cricket for 6 months or so , but only with H+ .
You don't really need the msl or have the phone in good standing (blacklisted is OK).
If the Sim isn't being recognized that means you didn't do the folder replacement right. I had trouble at this part, which was solved by using the app "ROM toolbox". It took a few tries.
As far as changing the APN , just use any shortcut app on the playstore.
For switching bands, use the app " network" from the playstore. No msl needed.
---------- Post added at 07:13 AM ---------- Previous post was at 07:09 AM ----------
Forgot to mention that I am on 4.4.2 ZVA, there seems to be a problem/troubles with this mod after this update. Definitely get rid of bloatware/sprint to stop updates
Supertacomonkeyexplosion said:
Maybe this is a better guide for you:
http://www.droidviews.com/how-to-sim-unlock-sprint-lg-g2-ls980/
The Sim unlock does work, I've been using my sprint g flex on cricket for 6 months or so , but only with H+ .
You don't really need the msl or have the phone in good standing (blacklisted is OK).
If the Sim isn't being recognized that means you didn't do the folder replacement right. I had trouble at this part, which was solved by using the app "ROM toolbox". It took a few tries.
As far as changing the APN , just use any shortcut app on the playstore.
For switching bands, use the app " network" from the playstore. No msl needed.
---------- Post added at 07:13 AM ---------- Previous post was at 07:09 AM ----------
Forgot to mention that I am on 4.4.2 ZVA, there seems to be a problem/troubles with this mod after this update. Definitely get rid of bloatware/sprint to stop updates
Click to expand...
Click to collapse
Tried this method twice so far. Both times the phone reboots or I get multiple force closes that disable the use of the phone. Guess I'll keep trying. Thanks for the help.
fresnogamer said:
Tried this method twice so far. Both times the phone reboots or I get multiple force closes that disable the use of the phone. Guess I'll keep trying. Thanks for the help.
Click to expand...
Click to collapse
Did you use the files from my link? Flex specific?
Don't use total commander.
What software version are you on?
Even after the FC, does it recognize your Sim?
You must also change the build prop, just realize the guide doesn't have that. Probably why your getting FCs.
Save a copy before making changes:
ro.carrier=spr
ro.build.target_operator=spr
persist.service.crash.enable=1
Supertacomonkeyexplosion said:
Did you use the files from my link? Flex specific?
Don't use total commander.
What software version are you on?
Even after the FC, does it recognize your Sim?
You must also change the build prop, just realize the guide doesn't have that. Probably why your getting FCs.
Save a copy before making changes:
ro.carrier=spr
ro.build.target_operator=spr
persist.service.crash.enable=1
Click to expand...
Click to collapse
Sorry for getting back to you so late. Life is busy with three kids and a full time job.
I wipped and followed the instructions again. VERY closely. It worked. Thank you very much.
fresnogamer said:
Sorry for getting back to you so late. Life is busy with three kids and a full time job.
I wipped and followed the instructions again. VERY closely. It worked. Thank you very much.
Click to expand...
Click to collapse
Sweet. Glad you got it.
The only trouble I have had with this method is if the phone shuts off or I restart, I have to switch the bands back to GSM.
would this work on LS995ZVB? thanks.

Data connection OK, but no voice calling

im using my SGN4 in a brazilian carrier, and everything was working perfectly till from nowhere the phone lost connection from network.
I was unable to make phone calls , but strangely my 4g connection was on i could browse on the web normally. How this is possible? I popped out the sim card and tried in another phone, it worked normally. I also tried another carrier on SGN4, i was ok too. Anyone have an idea what is going on?
factory reset, problem persists, i have data connection, but cant make phone calls.
Is the phone unlocked. Yes I have to ask.
BAD ASS NOTE 4
Yes it is as I told I was using it with my Brazilian SIM card
Is their anyway to check if it still unlocked. I know some people said when they unlocked it was a temp unlock. Did you check APN to make sure they set right for that carrier
BAD ASS NOTE 4
hey guys, im back to this post because the problem persists.
Here is the scenario:
I bought the phone from a Swappa Seller. Phone is t-mobile branded and was in the box, Brand new.
http://swappa.com/listing/ZPB505/view
Brand New Samsung Galaxy Note 4 SM-N910T White ( UNLOCKED) 32GB
Phone is brand new in its original box. The phone has never been used. All Accessories are still sealed in plastic - The phone model is SM-N910T. This is a great deal on a BRAND new - NEVER USED phone!
This phone is guaranteed to work with AT&T. There is no regional lock whatsoever
Click to expand...
Click to collapse
Achraf G. Seller - Nov 03, 2014 - 11:47 PM
Also note that this phone won't work with T-Mobile. Thanks
Click to expand...
Click to collapse
Can anybody tell me why a T-mobile unlocked phone won't work with T-mobile?
I used the phone on my carrier and it was flawless. Everything was fine till suddenly i lost phone signal. It always show "NO SERVICE" message now, but strangely I still have 4G Connection. I can use the phone to navigate, not to make phone calls.
So I swapped carriers, and the phone was working ok, phone calls, data connection.... then the thing happened again: no service, but i have 4g LTE connection.
Inserted a third sim card, from another carrier. Phone is fine, workin as it should! But this is not my main sim card and i would like it very much to work with ANY carrier. Do you guys have any idea what the problem is? Factory reset did not work at all. For the others sim cards, it recognize the network for a second and then "no service". How can i have data connection if there is "no service"?
Im really desperate because i payed a lot for this note 4... Maybe if i root the phone and flash another ROM?
help please!
Is that possible that previous owner reported is lost and now imei is blocked? Your carrier may participate in that program.
Sent from my SM-N910T using XDA Free mobile app
thank you im going to check with my carrier.
* BUMP *
Sorry to revive this old thread, but has anybody figured this out?
I too have data with No Service (no voice) when roaming to the USA from Mexico (Telcel). My Note 4 was purchased on T-Mobile USA (contract free) but got it unlocked by gsmunlockers.
Everything was perfect until I got my Note 4 upgraded to 5.1.1 rooted. I have tried several other ROMS and Basebands with no avail.
Any ideas?
Cheers!

[Q] Switch back and forth between VZW and AT&T sim

Currently I have a Nexus 6 which I cut my sim and have working on the VZW network.
I also have a company phone (S4) on the AT&T network. (I would also cut this sim and us an adaptor)
While traveling out of the states there are times when I would like to put my work sim in my N6. (Never pay for international data on my VZW plan)
Will I have any problems going back and forth between the two carriers?
Thanks
The phone is unlocked so there should be no problem switching between them
I can't find the thread.. But remember seeing one awhile back that someone did that and had to factory reset to get it to use the vzw sim again
TiBu everything if you have to factory reset
Just swap the SIM cards, they'll work. You don't need to do a factory wipe.
So I tried to do this, and I did have to do a factory reset to get the phone to work back on VZW. After putting the VZW sim back in, dozens of APNs were listed, I tried multpile but none worked. I also tried creating a new APN and manually entering the settings. No luck.
Anyone have any idea what needs to be done to prevent doing a factory reset every time?
Thanks
TooFastForYa said:
So I tried to do this, and I did have to do a factory reset to get the phone to work back on VZW. After putting the VZW sim back in, dozens of APNs were listed, I tried multpile but none worked. I also tried creating a new APN and manually entering the settings. No luck.
Anyone have any idea what needs to be done to prevent doing a factory reset every time?
Thanks
Click to expand...
Click to collapse
I suspect that the answer is "no"...
There are about three other threads about this problem with VZW SIM in the N6. Remember, Verizon does not support this device (yet).

HELP! No SIM detected after factory reset

I rooted my T-Mobile Pixel 4 XL last night, went fine.
I run my phone dial SIM. I have a T-Mobile ESIM and a physical ATT SIM.
After rooting the phone defaulted to the ATT sim and installed a bunch of BS ATT apps and my T-Mobile ESIM would not activate so I removed my ATT SIM and did a factory reset.
NOW I have no working SIMS. The phone will not detect the ATT sim, doesn't even see its in the phone. I tried it in another phone and it works fine so I dropped another SIM in my P4XL, does not see it.
I've reset again, still nothing.
I've reset the network settings, still nothing.
I've gone into the *#*#4636#*#* phone options and tried different network settings, nothing.
I'm lost at what to try next!
Took some work to get T-Mobile to unlock my phone on lease and only 5 days old, I really dont want to have to replace the phone if I'm over looking something!
Got this figured out. Had to provision the ESIM again via T-Mobile T-Force Twitter chat and the PSIM kicked in. I don't think it's that I needed T-Mobile to do anything, the phone just didnt realize I wanted to use any SIMS.
Once I tried to setup the new ESIM, the phone was like, "oh, do you want to use two SIM's? Do you want to use both Slots 1 and 2"? I said yes and poof, PSIM worked.
However the ESIM said it was not activated so we had to get TMobile to enter the full EID in the ICC box on their screen and my phone immediately accepted the QR scan and activated the ESIM again.
You beat me to it, yeah, it can get a little whack there when you factory, do a wipe full image, etc. As you've seen if you just go back and tell it you want to set up an ESIM it will work. I'm on Fi so it's easy to do myself as I can just open the app and it will say I'm not provisioned and offer to set up the ESIM. Only came up once for me here when I first unlocked the bootloader and had the unconditional wipe but ran into it a few times with my 3A.
Help me out guys. I wonked up my P4 XL trying to install some custom script, I need to factory reset the thing again and I really don't want to go through all that BS of having to get T-Mobile T-Force online via Twitter and try to fix it!
I swear I picked the option to not wipe the eSim with the factory reset but then I did a full factory wipe and it killed it so is there a different between factory reset and wipe or something I need to pick for either or what? Help?
In *#*#4636 etc make sure that DS is enabled under the first menu option

HELP! how do I "completely" remove Verizon so I can use with T-Mobile

MODEL SM-G977U
So here is what I have going on, I have 2 s10 5G's with a Verizon model #, I bought these in the Facebook Marketplace from a reputable reseller last September, I now just realized the ad said "works with Verizon only". I added them to my Verizon account, and now a year later I decided to move to T-Mobile. At the store T-Mobile put a sim card in the phone to see if they were unlocked and the phone showed signal bars, and the T-Mobile apn, but when the rep activated the sim cards the bars disappeared and showed an x, and a white banner popped up on the bottom of the screen (see screenshot).
Got with Verizon Tier2 tech support today with 2 different reps, both of which were with Verizon for over 10yrs, everyone at Verizon has confirmed the device is unlocked,, clean IMEI, no flags, nada, the 1st rep said the only option was that I factory reset with the T-Mobile sin card in the phone, when the phone rebooted it would boot T-Mobile, (pita, had to use smart switch on pc to backup everything), well that didn't work, it booted Verizon, and still the same message.
The 2nd rep on a 2hr call checked and re-checked everything, said also there are no locks on the devices, nothing that they can do as they are not hijacking the phone.
So I have 2 devices that I cannot use.
I haven't rooted a phone since like 2014 lol, but I recall you can boot into the bootloader or something, I remember something about NAND, so I am wondering, is there a way to complete erase anything related to Verizon, and just leave the phone without any carrier info or files, and load T-Mobile?
Please help, I really would like t use these devices, I am not in a position to get into another device right now.
Thanks in advance!

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